Customer Reviews for U-Haul Moving & Storage of Pensacola-University

Rating:

5.0

There was a leak in the roof and many of my items got wet from rainfall, including my mattress.

Rating:

5.0

Do not use the Nims Ln. Location in Pensacola FL. This lady is a real BITCH. She told me she does not work for UHAUL!!!!

Rating:

4.0

We were not sure where to leave truck. We returned while facility was not open.

Rating:

5.0

I had no issues

Rating:

2.0

The sales person told me that the gas gage was one thing and when I went in the truck it was what the sales person told me then and the person on the phone told my husband that the gas gage was at a completely different spot and I put the gas in myself so I feel like they are being dishonest to charge us more money

Rating:

5.0

Just a trailer rental, but quick and efficient both out and returning. Pleasant folks work here.

Rating:

1.0

Service the trailer before rental. I was rented a trailer with a flat tire. The trailer had just been returned. After attaching it to my vehicle the agent ask me to drive to a service area because he needed to add air to one of the tires. So he knew the trailer had an issue with a tire. 2 hours later I had to stop to add air to the tire. I did this three times before reaching my destination.

Rating:

5.0

We can always check ourselves but this store and especially the hitch installer were of the best caliber and professionalism the industry has! He was efficient, thorough, courteous and professional . He explained the installation and process to us! We have several friends needing this type work installed and will be recommending him and this store to them!! Thank you very much..

Rating:

4.0

The original location we were told to drop off didn't exist. You system need to be updated to know where actual dealers are

Rating:

5.0

Good and quick service.

Rating:

5.0

Customer service was great. They called the day before to verify information. They were ready for us when we arrived. And back on the road quickly. A special thanks to Sean Kelley who took great care of us. Thank you, thank you.

Rating:

2.0

We arrived 15 minutes before 0900, the person there acted like we were bothering him when I asked him in the parking lot when he would open. At 0902 while we were standing in the cold, he came to the door unlocked it and walked away instead of opening it and greeting us. Then when he asked us what we needed, and we told him we were there to pick up a 26 one way, he just stated flatly, "we don't have none" like it wasn't any big deal. He said I'll try and find you one.. are kidding I have 20 people showing up at my house. Go help us, had a reservation for a week, and now I'm just being told we don't have one! I was livid. So he finally got our reservation transferred to a store across town. We were an hour late finally getting back to our house, some of my help had already left. If my scheduled pick up location did not have one. Why was I notified on Saturday of this and I could have headed to other store first thing on Sunday instead of wasting a half hour with this first store. Totally unsat.

Rating:

5.0

This was very easy to do. The people were great and I was in and out in no time

Rating:

5.0

Quick check out friendly service

Rating:

5.0

Keep doing what you are doing 👏

Rating:

4.0

Good trip

Rating:

5.0

Exceptional service and very friendly

Rating:

1.0

They suck

Rating:

4.0

Greet each customer with curtesy.

Rating:

4.0

I was displeased that I was charged for the insurance coverage that I declined.

Rating:

1.0

I googled UHaul places in Pensacola, FL. I went to 3 different locations. One was a diner, another was a salvage yard, the third was an empty lot between two buildings. I finally found one but they don't take trailers, but that staff was awesome. They were closed but unlocked the gate so I could turn around and they told us where we could drop it off. On the way, the trailer got hit by a truck that fled the scene. After calling police we took it to the lot, which was a nice lot. When I put the key in the overnight box, I left a note about the accident but haven't heard yet.

Rating:

5.0

Everything was pretty smooth. Provided a printed copy and highlighted the drop off location, which was extremely helpful.

Rating:

1.0

Nothing was ready even though I completed EVERYTHING already online so I could save time as recommended by UHaul. I mean seriously why the circus of pretend? Reserved the truck, auto transport AND HAND-TRUCK well in advance. They made us buy a hand-truck even though I had one reserved for a month. UHaul needs to reimburse me $60.

Rating:

5.0

Great customer service.

Rating:

5.0

Staff is fantastic. The software for checking in is horrible, don't even bother using it, just check in with staff.

Rating:

3.0

Better customer service

Rating:

5.0

Very impressed! Was treated great from pick up and return, Great Team !

Rating:

5.0

Rental and return procedure was quick and easy. Employees were very helpful.

Rating:

5.0

Van needed to be washed. Inside van had dirtty front window, Van smelled of cigarette smoke.

Rating:

5.0

The young lady who checked us out was not very friendly at all but she was efficient. I reserved a 15 foot truck and ended up with a 26 foot. I was not happy about this and did not find out until 10pm on the night before. It should have said No Availability when I reserved the truck. 26 foot was too large to get in/out of the apartment complex. It made my move more difficult.

Rating:

5.0

Nothing. The employees were very helpful and professional.

Rating:

5.0

excellent, and customer service also very excellent, even the website very easy to do and very professional

Rating:

5.0

The Manager - I believe with an Owner name tag is excellent hooked me up and everything and made sure I had the right set up! Very well run operation.

Rating:

5.0

Cybreana (sp?) Was so professional, pleasant and friendly. Very efficient and energetic. A pleasure to deal with!

Rating:

5.0

Great Service , Thanks

Rating:

4.0

I made reservations to pick up trailer in pearl Mississippi Saturday after being on the road for 5 hours I was called and told closet trailer was in Utica Mississippi. Two plus hours round trip out of my way just under 100 miles.

Rating:

5.0

Excellent service thank you!

Rating:

5.0

Again, Great Customer Service. Everything went smoothly and everyone was very helpful.

Rating:

5.0

First, the employees were professional and friendly. Second, the cargo van met our needs, drove very well and was very easy to drive. Third, drop off was completed in a timely manner by those friendly employees! Thanks!

Rating:

5.0

Super easy and seamless experience. Picked up our packing equipment there as well as truck and trailer. They hooked the trailer up for us. Great staff. Would definitely use them again.

Rating:

5.0

Great service as always

Rating:

5.0

great service friendly and helpful

Rating:

5.0

From Sean on the phone. To contract with the owner onto the employee that received me upon return. Everyone friendly respectful helpful. Will use this location for future rentals. Thank you to all. Allen

Rating:

5.0

Great job. Thank you

Rating:

1.0

Employee was rude. Had to wait for her to come back and then she takes a call from a customer and spend 15 minutes on the phone, then asks me for all the information that I had given online so I have a quick check out states "oh yes, I have to have all of this info again. And after all this taking like 45 minutes she expects me to have the truck back in three hours even though it was not my fault it took so long. And she didn't bother telling me there was a crack in the window that was all the way through to the middle of the front window not to mention rock marks and only a quarter of a tank of gas so that took even more time to have to go buy gas twice. My last experience was great this one was Horrible

Rating:

5.0

Customer service was awesome and install was perfect and quick for my old jeep. I was very surprised how good it came out.

Rating:

4.0

The staff was friendly and kind. The truck was only partially clean and had transmission and brake issues.

Rating:

4.0

The young lady at the front desk was very proffesional, helpful, and personable. Unfortunately, i cant remember her name (old age will do that to you). I picked the truck up at 2:00 p.m., so whoever was working then is her.

Rating:

5.0

The equipment was clean/maintained expect it was covered in bugs and did not look like it had been washed.

Rating:

4.0

The employees were rude and acted as if I was bothering them when I went in to get the truck. She was on her personal phone and acted as if I wasn't there. How rude!! Where did the customer service go?

Rating:

5.0

I'm 72 years in 50 of those years starting with my first move using u-haul and in the following years I have used your services a dozen or more times. This was the best experience I ever had, Mr Dawson runs a good ship and his staff reflect that in every way. thank you Steve West

Rating:

5.0

Always friendly and attentive.

Rating:

3.0

I will no longer recommend UHaul because of the increased rates at pickup compared to rates quoted inline and verified thru customer service by phone at time of reservation.

Rating:

5.0

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Rating:

5.0

Nothing. Everyone was very professional and helpful.

Rating:

5.0

Everything was so easy and staff was amazing!

Rating:

4.0

Need to get some appliance dollies

Rating:

4.0

This was not the location I requested and ultimately I cost me money because I then had to drive to my house which caused me to go over the allotted mileage.

Rating:

2.0

Employee “Jason” had a very rude and condescending attitude explaining a situation that I was not at fault for. If I make a reservation for equipment (a utility dolly to go with my truck) online and the store only has an appliance dolly, I shouldn't be responsible for the difference in cost since no where did it say it was out of stock. The situation of paying more for something I didn't want was annoying, but the employees attitude about it was even worse.

Rating:

5.0

both tires on the trailer i rented were defective and would not hold air. i had to keep stopping to add air. cos me $ 10 in air machine charges

Rating:

5.0

This facility was a great location for my move. The staff here was very accommodating and ran well, from mfmt on down. Very friendly & helpful.

Rating:

2.0

My experience was absolutely terrible! Large Rats urinated and droppings all over my things, they ate through my bags, mildew and water damage. Oh let's not talk about the dead large rat. Rats not Mice! And I paid for insurance coverage. Just awful. I had to throw so many of my things away. So I didn't even open because I saw it had been eaten through.

Rating:

1.0

Excessive Rodent Problem and you pay top price for your unit

Rating:

3.0

There was damage caused by rodent droppings and damage to items. The rodents chewed pictures and rodent droppings on furniture. There was damage to my leather couch caused by rodents along with my mattress.

Rating:

2.0

Rats

Rating:

4.0

There was supposed to be a lock inside the unit, but there wasn’t. The light wouldn’t turn on at the switch or by the chair. It looked like it was hanging from the wall and when I touched it it sparked. I reported it to the desk and one of them came to verify it wasn’t working. The next time I go back I have to let them know so someone can possibly fix it. I’m not upset by it, just wished it was already fixed so We could see to put our stuff in.

Rating:

5.0

Fix your lights in the units.

Rating:

5.0

Great management and staff. JQ,Angel & Ronica Jeff, Assistant Manager, Lot maintenance person mechanic. Everyone was always courteous and professional. Always suggested extra products that I needed. JQ knew which boxes I needed to purchase and exact quantity. Davis Hwy Uhaul made my move & storage a less stressful time. The entire staff needs to branch off to management at other Uhaul stores. This is one of the best teams ever!!!

Rating:

5.0

Only thing is I wish I had got a climate controlled storage my bed and shoes was damaged but that’s on me so get one if you can

Rating:

5.0

Team working the morning of 3/24 was AMAZING! So helpful in getting my car off the auto transporter after a poor job done in Oak Lawn, IL. Great service.

Rating:

5.0

Jeffrey Dawson treated me and every person that came in the business as if they were the most important person he had ever known. When I started my move in the Indiana area I waited in long lines. There were no employees to help. When I arrived at Jeffrey Dawson’s place he was unhooking the trailer in anticipation of my next need. If he doesn’t own the place he’s the best employee a business could have. Great guy thanks

Rating:

5.0

The man that helped me with storage and answering questions was so kind and professional. He needs to train all U-Haul employees on how to treat customers. He is on target! I thank him so much. It is stressful moving but he was there to make it better.

Rating:

2.0

Facility is old. Has an old garage, mildew smell.

Rating:

5.0

Mr. Dawson and his staff calmed my anxieties after a stressful day driving and towing a vehicle for four hours in the rain. Storage needs were met.. Top notch service. I highly commend this team.

Rating:

5.0

Thank you.

Rating:

5.0

The manager (Jeff?) was great.

Rating:

5.0

The manager and staff were Top rate

Rating:

5.0

I had very little time to prepare for this move but Mr. Dawson, at the U-Haul store was very helpful every step of the way. Thank you Mr. Dawson.

Rating:

4.0

It was just what was needed.

Rating:

5.0

clean unit and very friendly and helpful staff.

Rating:

4.0

Recommend baiting "critter" traps more than once if a unit is rented for a long period of time. Improve the security system...was not functioning at all.

Rating:

5.0

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Rating:

4.0

The only problem we had was there was a water leak into the back of the unit and several boxes got wet and ruined a lot of cloths and bedding. Still going through to see what can be saved or trashed.

Rating:

2.0

The call center and store are not on the same accord. Call center gave me a storage that was too small. truck burn too much gas or the needle is broken. I spent close to a 100 to drive to Panama City