Customer Reviews for U-Haul Moving & Storage of Pensacola-University

Emily was very professional and helpful. Great staff! Thank you for making this almost painless!

Thanks for everything. Keep up the good work.

Great staff interaction at this place. Whoever checked in my truck for me was great. Very nice interaction and efficient. Would recommend.

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Nothing

There should be opportunity to drop equipment at any location. When I made the reservation, the drop off stated Elberta, AL (close to where I am), but when receiving the contract, I had to drop off of in Pensacola (over an hour away from me). I am very disappointed about that...had I known it up front I would have shopped around for other rental companies.

Truck were parked so close you couldn't get in the truck. The truck headlines where jacked up. Took me 3 times longer to move because the truck was so warm down.

Super quick and easy drop off.

Very professional nice services

This Uhaul location ROCKS! everyone there is professional, helpful, positive attitudes... that just makes the day better, especially after a long drive of moving stuff. Please thank the team that works here. I'm an Air Force retiree so ive done my share of moving. ive always appreciated using Uhaul to move myself and others.

I walked in to this location and asked to rent a truck. I was blown off by people who barely glanced at me stating if I didn't have a reservation they didn't have a truck. I went home, went online, and made a reservation at a different location. That location told me I had to go back to the original location because that is where my truck would be. I was like WTF!?! So I went back to the location that had just blown me off and lied about not having a truck, got a run down truck that had more dents and broken parts than demolition derby, and when I cranked it up it said it needed an oil change. Of course I see two other trucks sitting there looking brand spanking new. Keep in mind it is after 4pm so the odds of someone coming along that evening was slim but why couldn't I have been given one of the new ones sitting right there next to my broken, desperately in need of repair and maintenance one? In any case, I sure didn't feel treated like a valued customer.

Jeffery was the best

Never have issues with this location, friendly service. Super helpful and pleasure to work with.

All staff were very helpful and excellent

The manager of this location and his crew are all professionals. I only use this location on east Davis Hey in Pensacola.

Friendly and efficient service! Easy return! Thank you!

Have cleaning supplies for after hours returns. I think it would be a lot better for people who don't have brooms to sweep out the vehicle.

I was told my drop off location would have after hour drop off. It didn't. Had to spend an extra 2 hours to find and drop off trailer at another location.

I dropped it off after hours.

Friendly staff

Very helpful and attentive staff.

Great staff

Do a walk around with the customer. The truck had several scratches on it. The fuel gauge was UNDER the full mark. Clean the inside better. Vacuum and wipe surfaces. Wash exterior. The drop off point had very clean looking units. We ended up with a different unit than we asked. We asked for a 15' and was told the day before it was available. We got a 20' so the fuel efficiency was a lot less. No one even told us it was different. I saw that on the email AFTER we dropped it off. Do what you say you're going to do or make it right with the customer.

Better customer service, not very friendly

The vehicle should have been checked prior to renting...tires needed air, side mirror was broken

Becky was very professional and make my experience very pleasent.

Some.snacks would be nice

Veronica Customer Service was definitely terrible!! I was told I wouldn't be charged another day only to be told when I got there that I was going to be charged for two days. AND NO I DIDNT SPEAK TO A CALL CENTER REPRESENTIVE. I recognized both ladies voices. Verronica was there at check in with a guy. The African American girl who half way checked me out was there also. I really believe a secret shopper should come through and see who is representing this site. But I would love to receive a call from management. I would love to talk about my equipment return visit. Ms. Smith 850.485.2392

Less wait times while in line. Other than that, no problem. .

Stop charging your customers for add ons when they did not ask for or use them. I was charged $15 for a dolly and $15 for pads and I did not use or ask for them.

Old trucks. Charged me for 3 days of a dolly even though I used it for 1.

Lauren helped me with a return. She was very good and sold me another rental. Then sold me a few needed supplies. Your tape is better than big box store tape. Rw.

Better Trucks or better maintenance on them , the truck I got should not be in service , it is sluggish and no power . The vibration alone , and brakes go to the floor and Squeal the whole time . Truck is a safety concern and I am a professional CDL driver and I would recommend anyone to drive that truck again . It consists of pulling to the left . Truck has a lot of issues that need to be addressed.

The customer service people were very nice, however, the location I requested to turn the truck in was not given to me so I had to call to get it corrected. That was not a problem, the problem came when we turned the truck in and found out we were given the wrong truck and had to put an extra 1/4 tank of gas in it (over $60 because the contract was marked stating the truck had 1/2 tank when we picked it up and it only had 1/4 of a tank. We were told the only way we could get this corrected was to contact the Pensacola location and get them to admit they gave us the wrong truck...even though we had the receipts showing how much it took to fill it up with the time stamp of right after we picked it up. Seems this could have been an easy fix by looking at photos of the gas receipts rather than putting the burden of proof on the customer.

Friendly attentive staff, was in and out in 10 minutes.

No brake fluid in brake reservoir for trailer brakes

Fix broken sensors(tire pressure, etc.)

As long as there isn't a long line, this place rocks! Sometimes the wait time is rediculous. This last time, I was the only one in the place. Woohoo!!

Gave me truck with gas leak and it was very old. Gas gauge broken and a/c broken

Employees made the experience fast and worry free. Keep up the friendly customer service.

This location is excellent! Jeff Dawson is the go to person! He is excemely accommodating and must helpful representative I have dealt with as far as u haul is concerned.

No comment at this time

They made easy for me and very nice.

Good location just missed store closing by a few minutes. Used after hours drop off. No problems.

My pickup location went over and beyond to assist me. It was storming outside and helped me adjust my dropoff time and moved the truck to a place for me to come back to pick up. Personable and helpful staff!! Thank you!!!

She was very professional and cute

Excellent service and experience.

Blew a tire on the trailer. I purchased the road service and they came to my house and repaired it.

I had a terrific experience picking up my uhaul and also dropping it off! Veronica helped me with getting the trailer and she is just fantastic. She is super friendly and a true asset to your company. Jeff was wonderful also. He encouraged me to get the larger trailer and thanks be to God he did! He saved me!! Jeff also was there to disconnect the trailer when I brought it back. He is just a great person to deal with also. This Uhaul is the best one I have ever dealt with and should be the example for all other stores. The store is also really clean! Thanks so much!!

Even though they were very busy, they handled everyone very well. Veronica was helpful and very nice. Thanks for making our moving experience a little easier!

Great trailer and good tires .Employees were very nice . After arriving to load the furniture I had to sweep out the inside before loading any of the furniture into it .

Jeffrey Dawson treated me and every person that came in the business as if they were the most important person he had ever known. When I started my move in the Indiana area I waited in long lines. There were no employees to help. When I arrived at Jeffrey Dawson’s place he was unhooking the trailer in anticipation of my next need. If he doesn’t own the place he’s the best employee a business could have. Great guy thanks

The man that helped me with storage and answering questions was so kind and professional. He needs to train all U-Haul employees on how to treat customers. He is on target! I thank him so much. It is stressful moving but he was there to make it better.

Facility is old. Has an old garage, mildew smell.

Mr. Dawson and his staff calmed my anxieties after a stressful day driving and towing a vehicle for four hours in the rain. Storage needs were met.. Top notch service. I highly commend this team.

Thank you.

The manager (Jeff?) was great.

The manager and staff were Top rate

I had very little time to prepare for this move but Mr. Dawson, at the U-Haul store was very helpful every step of the way. Thank you Mr. Dawson.

It was just what was needed.

clean unit and very friendly and helpful staff.

Recommend baiting "critter" traps more than once if a unit is rented for a long period of time. Improve the security system...was not functioning at all.

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The only problem we had was there was a water leak into the back of the unit and several boxes got wet and ruined a lot of cloths and bedding. Still going through to see what can be saved or trashed.

The call center and store are not on the same accord. Call center gave me a storage that was too small. truck burn too much gas or the needle is broken. I spent close to a 100 to drive to Panama City

U Box arrived with lock ripped off and wet inside. Been over a month and cant even get calls returned. Have finally run out of patience. Have tried to resolve with no success.