Customer Reviews for U-Haul Moving & Storage of Pensacola-University
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pensacola-University
Judith C. on
None at this time
Martina M. on
Very nice employees. Jade Jones was very helpful upon my return.
Melony W. on
The steering in the truck was a little wobbly but besides that it was a great experience. The guy who rented the truck to me was very friendly and professional. Overall, very good experience!!!
WILLIAM K. on
Good experience.
Brandon C. on
Thanks, Jeff! You always take care of CG's MOBIL VETERANS!
Marc K. on
Jade the employee that helped me was beyond excellent
Ashley E. on
When someone makes a reservation for a certain size truck at a certain location, don’t change the reservation location because that size truck is not available without informing the customer.
Andrew J. on
Don't call the customer and tell them the place you rented from screwed up the contract and now you have to pay an extra $400 because the employee there entered the information wrong.
gordia h. on
I HAVE NO PROBLEMS WITH STORE OR EQUIPMENT.. GREAT CUSTOMER SERVICE.. BUT PRICE WAS RIDICULOUS!!! STARTED OFF WITH A 19.95 TRUCK ENDED UP SPENDING A TOTAL OF $100.00 FOR RENTING A TRUCK TO PICK UP A DRYER.. NEVER AGAIN!! THIS IS CRAZY!! THE WORST!! ILL NEVER RENT FROM U-HAUL AGAIN!!!
Richard J. on
Never have probleem renting from U-Haul on Davis Highway. Excellent customer service especially Kristen Smith.
JAMES l. on
clean unit and very friendly and helpful staff.
Thomas B. on
We went to this location for help when the door to the trailer would not open. The Pace Blvd in Pensacola location indicated they had never encountered such a dilemma ...(?)....but directed us to this Davis Hwy. location. Davis U-haul was SO very helpful...had to take a fork lift and shake our trailer to get the contents away from the door so it would open. ( Items were from our garage, remnants from a household move, so luckily nothing fragile was in the trailer.) Grateful Thankful. will be writing U-haul with commendation for two excellent employees, who used their best upbeat efforts on a hot day, when we presented ourselves with our problem unannounced. They represent the what U-haul should celebrate in their hires.
Kim P. on
I should have been able to leave the truck at the Warrington Road Location!
david z. on
I dropped of the vehicle after hours (6p) in perfectly good condition... I was charged $161.00 without notification for a broken tail light. The paperwork stated they didn't see the damage until 3pm the next day (21 hours later).
joseph l. on
Originally I was not sent to this location. My text confirmation was to the location at Creighton Street in Pensacola. There I was given the wrong time because they didn't open up until an hour later. The man working the front desk called me to move the truck and when I tried to explain that this was the location texted to me he hung up the phone. When I went back to the location he was extremely rude telling me it was my fault that I came to the wrong place and I had to move the truck immediately. Once I got to the Davis location the staff was great but I am disappointed that the original location given to me was incorrect which caused a huge inconvenience, not to mention the man at the Creighton location being so rude.
Enrico C. on
Called to return the truck after it was already returned
Toby J. on
Verify that the equipment number on the contract is the same as equipment number the customer leaves the store with
Bill E. on
the guy who helped me was very good.
Patrice K. on
Wyatt was awesome
Bryan P. on
Great experience from start to finish.
Albert T. on
I had made reservations about a month in advance. I needed some of my pads a day early and they were very accommodating to do this. However, When I arrived for the truck and dolly there was quite a line and had a long wait to get waited on---I was kind of ok with that and understood ( not sure why they did not anticipate that). The truck was ok, but they could not find the dolly, after asking me to look and finding none I was told they just did not have one and my charges would be credited---I then left and have not received my credit yet!!!
walt n. on
Jeff Dawson is the BEST!!!
sean m. on
Very efficient
Gregory J. on
Subpar service and support from the Staff! Returned my rented vehicle early, and it was not captured until I returned to the facility days later to debate the process! Manager seems clueless as to his staffs actions, or inactions!
William N. on
Price was fair. New eq.
Alton J. on
Access from Davis Hwy.
Patrica M. on
Although the people were very nice when we picked up and dropped off the vehicle, the overall experience was terrible. At the very end, the "computer" could not even find our order so it took a long time to get it returned. Definitely would not recommend U-HAUL
Richard L. on
Heather in Pensacola was especially helpful and efficient.
ANNE Y. on
Jade was fabulous both times we were at the store. Please give her a raise! Obviously she takes her job seriously and was a pleasure to work with.
Royce R. on
Jada Jones was a wonderful employee!
Howell H. on
This location appearance was very inviting and welcoming. Very clean, organized and well laded out .
George S. on
This is the best u-haul location. It's the only one I ever use.
Joseph H. on
Truck was dirty inside and out. Truck was supposed to have 1/4 tank of gas, but when I drove off the lot it was on empty. Had to return to the location; after checking the truck, the clerk said I'd be credited for the gas purchase, which caused me to expend extra miles and time for an extra gas stop. When my email receipt came, the credit wasn't there, so I had to call the location to get the credit. Also, truck had safety warning light on for low tire pressure; clerk claimed there was no problem but sometimes they just forget to turn off the light. I've been a regular customer of this location for 4 years; I don't plan to return.
james m. on
I think this facility is extremely well run and all contact with people working there was positive; I was very impressed with there attitude and attention to customer service. Thank you.
ashley s. on
Every was quick and easy to understand. No complaints
Amanda D. on
Overcharged for gas after I returned the truck with the appropriate gas as before. Service was extremely slow. Representative called me three days after I returned the truck asking when I was going to return it.
david k. on
Have the person doing the scheduling be more accurate on time estimates to complete the task! The installer did a good job and beat his estimated time to complete.
diane h. on
nothing …..both employees where every friendly and helpful. The young lady at the office helped me put air in a low tire yesterday !!
Knakesha H. on
I rented a 20 ft truck, and was told that I would get it for the price of the 17 ft. Because they no longer carry that one and the 15 ft would be to small. But I still ended up paying full price, which I don't mind but don't tell someone one thing and than charge them another. Other than that they customer service was great!
Stoney D. on
I have rented three trucks/trailers so far this year from this U-Haul store. Every time I check out it takes take thirty minutes or more, the employees are spending too much time having casual conversation with the customers while there is a line of customers out the door. It seems to me that the check out process could be shortened. I believe that you are loosing business due to your lengthy check out process.
Linda R. on
I had to pay mileage when there is a u haul 2 miles away from my home
Ralph T. on
nothing comes to mjnd
David C. on
Not enough employees for demand.
kurt g. on
excellent service. well staffed, friendly
Michael H. on
I drove a total of 14 miles and was charged over $11 for gas.
Ian W. on
Customer service here is terrible
marcus c. on
Continue being courteous!
james j. on
Get better people to work for you
Laura N. on
Staff was extremely helpful!
Marissa C. on
Not enough employees
John J. on
Great customer service and the staff was super fast.
keny w. on
I always use U-HAUL!!!!! It never let's me down. - Kent
Melissa S. on
The owner/GM was very friendly and helpful!! We be back to rent another truck again soon!!! Thanks
MYLES F. on
personnel are very professional and friendly....efficient and most helpful and workable...........5 star out of 5 stars....keep up the good work pensacola davis highway U Haul... myles fisher
cindy S. on
I arrived a few minutes early, Vehicle was taken in promptly and 40 minutes later was finished. Customer service was very pleasant and helpful.
Nathanael l. on
Steering wheel alignment was off extremely! Staff didn't know what was going on...then I was given the wrong truck and shown the wrong bill.
Teke V. on
The owner of the Davis Hwy location helped us out. He was quick, friendly and efficient. We will definitely be back when we need their services again. Thank you!
Stephen J I. on
The ONLY gripe I have is that I had to wait 30 minutes to rent my Motorcycle Trailer. Only one employee. However, Heather was VERY Professional and Polite and the actual transaction went very smoothly for a Friday morning. Many more people were standing in line behind me as well. The Manager came in just as I was being waited on. With all that business you might want to hire more people. I will be back. Return of equipment was not as time consuming. Very Professional Staff. JP
fred C. on
Great Job by all.No suggestions.
Marzia R. on
Keep Wiatt! Wiatt made my experience very enjoyable and fun.
Stephanie R. on
I was very pleased.
charles f. on
Great people. Great service. Can always depend on Jeffrey and has staff to take care of everything.
ernest c. on
Everything was ok
Sally E. on
Excellent customer service! Friendly and efficient.
Jarrett S. on
Was called 1 hr prior to pick up and told that they had no vehicle... had to change locations 1 hour prior to moving.
Ronnie J. on
Everything was fine. Personnel took care of everything, allowed me to keep my seat while they finished checking in and then brought me my paperwork, so I could be on my way. Only took 5 minutes.
alexis r. on
It was dirty and I feel like they should have gave me a discount I put extra gas in it by accident and they charged me extra mileage that I went over and I feel like they could have gave me some kind of discount because the thing was stinky and filthy
David C. on
Lady at front desk was very friendly and very nice. She did work quickly for me. After I returned trailer,Tomboy lady was very nice and communicated with me very good. Unusually to see like that. I like that place better than the one on Mobile Hwy. David
Mark T. on
Overall, great experience. This is the 2nd time I have rented equipment from this location. Very efficient process pick up and drop off.
MYLES F. on
a flawless transaction.....check in was efficient and friendly......best customer service ever....nothing but smiles all around.....keep up the great work at u haul.....pensacola- davis highway......
Steven P. on
The installation was fast , reasonably priced and trouble free. Nice people and nice facility.
Akeem R. on
Upsell! I used to be broke, and I used to work in retail. So I understand why retail workers are reluctant to upsell customers. But I'm not broke now. If I had listened to the customer service rep, I would've reserved a 10' truck instead of a 20'. I got the 20'and wound up using every inch of that truck! I also would've gotten the appliance dollies if I had told the differences between the two. Also would've purchased plastic coverings too. No worries though. I came back and got all the stuff I needed. And the customer service reps were all polite and great listeners.
BILL A. on
Not a good check in, seemed to busy
david s. on
Listen to the customer instead of being a know-it-all jerk. When I made the appt I tried to tell the guy I had the LED light package on my Jeep but he wouldn’t listen and kept blowing me off. As a result he ordered the wrong harness and now I have to wait and make another trip to get the correct one installed
CHARLES L. on
Recommend baiting "critter" traps more than once if a unit is rented for a long period of time. Improve the security system...was not functioning at all.
Amanda C. on
.
A. T. S. on
The only problem we had was there was a water leak into the back of the unit and several boxes got wet and ruined a lot of cloths and bedding. Still going through to see what can be saved or trashed.
Maria D. on
The call center and store are not on the same accord. Call center gave me a storage that was too small. truck burn too much gas or the needle is broken. I spent close to a 100 to drive to Panama City
Kimberly C. on
U Box arrived with lock ripped off and wet inside. Been over a month and cant even get calls returned. Have finally run out of patience. Have tried to resolve with no success.