Customer Reviews for U-Haul Moving & Storage of Peterborough

4,476 reviews

900 Water St   Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)

(705) 201-5329

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(705) 201-5329

900 Water St
Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service. My preferred location.

Robert A. 
Rating:
5.0

Reasonable prices. Thanks

Raymond P. 
Rating:
2.0

Dollies and furniture pads were not placed in truck, which were part of my reservation. I had to return to the store and wait in line to obtain them. This seemed to defeat the purpose of online check-in. Seemed to be short-staffed.

David F. 
Rating:
4.0

I was assessed an environmental charge of $1.00 without any explanation.

Terence G. 
Rating:
4.0

Check your trucks better. Brakes didn't work properly. The man I spoke to picking the truck up was freindly and nice. The younger man when I returned the truck was rude.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

I hadn't been to a Uhaul branch before. The operations were very smooth. I was impressed with how easy it was to book the trailer online. The $50 guarantee was a definite trust builder for me and gave me confidence that my order wouldn't change — and it didn't. The drop off was really easy. My only suggestion for improvement would be to make the pick-up less time consuming - especially since I already gave that information online. It would have been amazing if the pickup could have been done without me leaving my vehicle (although I did rent a trailer and not a vehicle).

Drew J. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED A. 
Rating:
5.0

Customer did not leave a comment.

Kassandra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah E. 
Rating:
4.0

Customer did not leave a comment.

Norma L. 
Rating:
5.0

Very professional. The best storage facility I have seen. Thank you.

David M.  |  First Impressions 
Rating:
5.0

every thing was great and great customer service employes were great thank you

Stephen N. 
Rating:
5.0

Nothing

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Gorden M. 
Rating:
4.0

The security PIN check in and out method could can be improved by clearly explaining it on the info sheet. Clearer instructional signage could be developed and installed near the PIN keypad units. A reminder to checkout sign could be useful. I see the challenge is to keep unauthorized people out and authorized people from activating alarms. Tricky business I'm sure. Over all good place. Great service by staff.

Ryan P.  |  Overall Experience 
Rating:
4.0

Faster check in but drop off was 2 minutes

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

First trailer I was assigned smelled very much like cigarette smoke (obvious last person that used it to move was a smoker) The team very quickly sorted me with a different trailer and it only added about 10 minutes to my check-in/check-out. Nothing—-I rent a few times a year from this location and I have to say it's just a very well run and organized spot. There's a great team there and thank you to all of them. I'm sure I'll rent again before Christmas!!

Darrin H. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Always pleasant to work with. This is my go to for truck rental

Linda K. 
Rating:
1.0

Staff is always late to come help hook up, not the first time this has happened. Also tried to extend my rental. Which couldn't be done.. tried to call to inform location I would be late. Upon arrival they “didn't receive my call” and tried to give me hassle for it. Not going to be dealing with Uhaul anymore.

Jacob B. 
Rating:
4.0

I found the staff to be friendly and helpful.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

J. Monte S. 
Rating:
5.0

The staff were super helpful and accommodating.

Laraine H. 
Rating:
5.0

Professional, courteous, customer oriented staff! What more could one ask for?…..Oh yeah, lots of great products for your moving needs. I had a great rental all thanks to Elyse!!

TED H. 
Rating:
5.0

Customer did not leave a comment.

Julia H. 
Rating:
3.0

Customer did not leave a comment.

MARIANNE M. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
5.0

The associate that helped me when I arrived, was fantastic. So very helpful. Answered all my questions.

Tabitha O.  |  First Impressions 
Rating:
5.0

Start to finish, everything was great. The associate that helped me was great. She helped with all my questions and was very patient.

Tabitha O. 
Rating:
5.0

Everything went smoothly. Staff was excellent

BRIANG P. 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ed N. 
Rating:
1.0

-Jenna was very pleasant and helpful, efficient location. I would recommend this location. HOWEVER, NOT THE BARRIE LOCATION ON BRADFORD STREET- the representative failed to inform me where the drop off spot would be .

DAVIDGC R. 
Rating:
5.0

Customer did not leave a comment.

Iskander S. 
Rating:
5.0

The image of the key drop online did not match the locations drop box.

Michael B. 
Rating:
1.0

The guy was a dick will never use again

Bradley L. 
Rating:
5.0

Customer did not leave a comment.

Marilyn M. 
Rating:
3.0

employees on the phone and on return were rude and impatient...

Daniel B. 
Rating:
5.0

The staff member who assisted me was extremely good. I had an issue with completIng my self check in and they took care of everything. They are an absolute joy to work with and made a most mundane experience a memorable one.

Michael S. 
Rating:
5.0

When someone calls a specific UHaul, the call shouldn't be redirected to the US. I wasted about 20 mins setting up to rent a truck, just to find out he was setting up in Texas USA I was In Peterborough Ontario Canada. With that said staff were great to me on both sides of the border got a truck and things were good.

Ivan G. 
Rating:
5.0

Very friendly, accommodating and helpful during a very stressful time, will definitely use again!! Thank you!!!

Teuta B. 
Rating:
4.0

Customer did not leave a comment.

Renee S. 
Rating:
5.0

Nothing they were very accommodating and helpful at any given time! Made moving a lot easier for us! Thank you very much!!

TEUTA B. 
Rating:
4.0

The drop off location at 4142 Shepard Avenue East in Scarborough didn't exist. I had to locate another drop location to drop the truck off at 20 Nugget in Scarborough.

Marian T. 
Rating:
4.0

Didn't receive my receipt yet.

Betty W. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Fast and courteous. Came right out to help

Angus M. 
Rating:
5.0

It would have been nice to be able to return it to my location but I understand!

STEVE L. 
Rating:
5.0

Friendly and pleasant staff!

Catherine L. 
Rating:
1.0

Customer did not leave a comment.

Allan H. 
Rating:
5.0

the help that we received from all employees was great. they really know how to try and make a moving experience fun, instead of a stressful one! thank you

Jeffrey B. 
Rating:
4.0

Weekend computer problem. As a result longer wait time but overall excellent service.

David B. 
Rating:
5.0

Customer did not leave a comment.

Albert B. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
4.0

Customer did not leave a comment.

Ivan C. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Ana D. 
Rating:
4.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

You seem to have it all covered! Love this place…. Peterborough U-Hall Service!!!!

Marilyn M. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

A holder in the back for my cart!

Brent V. 
Rating:
1.0

Your attitude

KAITLYN T. 
Rating:
5.0

Polite, courteous and efficient; I wish more companies were like that. And the price was very affordable. We'll done uhaul!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
1.0

The young man (Griffith) that took my vehicle return was extremely rude, snapped at me for telling him I was in the building as he was in the garage area and I was told "You'll just have to WAIT!" And then he turned around and continued what he was doing for a few more minutes til he went outside for a bit and then finally came in to help us. He was rude during the whole process. I have spent over $400 there just this week and was planning to rent again but am now taking my service elsewhere. I told him to have a great night and he just made a rude sound back at me. He ruined the whole experience and made me feel awful. I will be calling the location tomorrow as well to bring awareness to his awful treatment of customers and probably will be calling head office.

Danielle H. 
Rating:
5.0

Great experience friendly great service thank you

Ray L. 
Rating:
5.0

Customer did not leave a comment.

Vic H. 
Rating:
5.0

Customer did not leave a comment.

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

Lisamaria F. 
Rating:
4.0

The young man who greeted me upon return was efficient but looked like he was running short staffed, however, he rushed me. Did not give me enough time to back trailer properly in narrow spot. He decided to drop trailer further out in lot. Said it was ok and left in a hugh.

Katherine W. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Nicolaas C. 
Rating:
5.0

Staff were friendly, professional and provided excellent service. Costs were reasonable. Equipment was well maintained as expected. I would recommend this service to others.

Lynn C. 
Rating:
5.0

Customer did not leave a comment.

Shirley B. 
Rating:
4.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

Customer did not leave a comment.

Darrin G. 
Rating:
5.0

Nothing this location is efficient, clean, well organized. Literally nothing better

Thomas J. 
Rating:
4.0

The only inconvenience was that the storage units were located on the second floor which increased he loading-unloading time.

Dennis K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine T. 
Rating:
5.0

Wonderful friendly service. Easy access site.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Jeff V. 
Rating:
5.0

Just update customers when you are doing installations. 1 hour instal turned into almost 3 hours. Not a problem but it would have been nice to be updated.

Nicolaas C. 
Rating:
5.0

Customer did not leave a comment.

Gavin K. 
Rating:
2.0

I think U-Haul wasn’t fair and I always used them every time I rented things but now I know better to use someone else

Steve B.  |  Overall Experience 
Rating:
5.0

Everything was perfect.

Paul S. 
Rating:
5.0

Great customer service!

Bill H. 
Rating:
4.0

I didn't realize until after we tried to access the unit that I had been sent specific instructions for getting in. As a result, I set off the alarm because I didn't know I was supposed to "sign in" with the keypad. It's confusing because the doors open - so it seemed like it was ok to go in. A staff person explained the process, but in a very quick and seemingly impatient way - the office was closing, I get it, he wanted to go home, but we didn't understand and so made a lot of mistakes. The unit itself was clean and ready to go, and I was able to put everything we had with us inside. Now I know the process, it will be simpler.

Rebecca M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Best uhaul I've been to.

SHAUNRICK G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan W.  |  First Impressions 
Rating:
5.0

Just maintain your excellent level of service - no improvement necessary.

Clive P. 
Rating:
5.0

All I can say is the girl washing the vehicle sprayed me with the hose and then went to get my car and a uhaul had parked not a foot away from my car so had to crawl thru the passenger side so was not impressed. Was lots of room to park it away from my car . Thanks other then that it was all good

Patricia D. 
Rating:
1.0

Did not enjoy having to wait 15 minutes to get my keys because nobody was there to help and one lady was extremely rude. Won't use again.

Behnjamin K. 
Rating:
5.0

Excellent quick processing at the drop off end.

Dean T. 
Rating:
5.0

Friendly, helpful staff.

Sarah F. 
Rating:
5.0

Customer did not leave a comment.

Tonya C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIEKEIRRA L. 
Rating:
5.0

Very straightforward, showed up, they meet me outside, looked over the truck and I left within minutes

NATASHACARLY A. 
Rating:
4.0

Customer did not leave a comment.

Terry E. 
Rating:
4.0

Customer did not leave a comment.

Arjun S. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Great location. Easy to get to and very clean. Drop off was a breeze with excellent signage for returning vehicles. Personable staff.

Elizabeth M. 
Rating:
5.0

The lady on the check in desk was great. She was understanding and took extra time to come out with me as a few extra little marks did not have a sticker on them.

Deborah H. 
Rating:
4.0

I was happy with the storage unit only that it was too expensive for me to store things for $107 a month which I did from December to September. Washrooms I used once & it was dirty & no toilet paper even though didn't need it but thinking for others. Rest of facility seem clean.

Adam w.  |  Overall Experience 
Rating:
5.0

The Water Street location in Peterborough is excellent. The staff are always friendly and efficient. A pleasure to rent from there.

Alan A. 
Rating:
5.0

The Water Street location in Peterborough is excellent. Helpful friendly staff, always a pleasure.

Alan A. 
Rating:
5.0

The Water Street Location in Peterborough is excellent. Friendly efficient staff, always a pleasure.

Alan A. 
Rating:
5.0

The Water Street Location in Peterborough is excellent, friendly efficient staff, always a pleasure

ALANJOHN A. 
Rating:
5.0

Easy pick up and drop off. Made the day run smoothly

BRIANJ L. 
Rating:
4.0

Everyone there is helpful nice I will use them again great place to do business with

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gillian P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice A.  |  Overall Experience 
Rating:
4.0

Could be more available to answer phone calls

Mark T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COSIMO C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brittany M.  |  Overall Experience 
Rating:
3.0

No issues but was very expensive. Found a more competitively priced alternative.

Marie-eve A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  First Impressions 
Rating:
5.0

Thank you for all your services with a big smile 😊

Donna C.  |  Overall Experience 
Rating:
5.0

It was easy to reserve a unit online. Went in to get the unit and the employee was very helpful. The unit and facility was very clean. Would recommend.

Kevin K.  |  First Impressions 
Rating:
5.0

Everything was great except the loading and unloading access to the upper level. Several steps and often blocked parking were problems.

David G.  |  Overall Experience 
Rating:
4.0

Not a big fan of being required to buy a specific lock but I can't fault the staff for that policy.

Mauro D.  |  First Impressions 
Rating:
2.0

I rented a storage trailer. I thought my stuff would be okay but I should have known it wasn’t going to go well. When i got the trailer, it smelled pretty bad and it looked like stuff was spilled. I let the person know and I left it open for a few hours to air out before I put my stuff in. I visited once in a while during the 2 years I had stuff stored. When i moved out, the stuff at the back had mould. my box spring, my 6 foot shelf and a really expensive white lacquer tv stand was stained yellow. couldn’t clean the yellowish brown tint. had to throw away my box spring and shelving unit. can’t believe I spent all that money when I could have just left my stuff in on the yard and used that money to buy new furniture. I took photos but I’m pretty sure uhaul isn’t going to do anything.

hector s.  |  Overall Experience 
Rating:
5.0

We chose this location for it's easy access to Trent University and the rest of Peterborough, and it's excellent reviews. They definitely lived up to (and exceeded) the reputation! What was meant to be a short summer 'stay' between university years ended up a year and a half due to COVD. The security, well maintained facility, and reasonable price gave us confidence- we had one less thing to worry about during a stressful time! The staff- Glenn et al- were wonderful- always accessible and helpful, friendly and professional. Highly recommend! Thanks for everything :)

Katherine R.  |  Overall Experience 
Rating:
5.0

I have used U-haul 2-3 times before, always have a great experience will definitely use them again if need to.

Teuta b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Treysen K.  |  First Impressions 
Rating:
2.0

When I called and spoke to Glen, he didn't advise that the available locker had to be accessed via stairs. We brought a trailer full of items, I went inside and paid and when Cody showed me how to access the locker, he mentioned the stairs. We needed the storage for heavy items so I cancelled the transaction. Cody was very apologetic and kind. It would have been nice if Glen had mentioned the stairs when I called, as it was a waste of our time and also Cody's time.

Anne W.  |  Overall Experience 
Rating:
5.0

Excellent service.

GEORGE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken B.  |  First Impressions 
Rating:
5.0

Excellent staff Glenn has!! Highly Recommend .

pete g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanner E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
4.0

Everything was fine and smooth. But the cost was somewhat high, and access to personnel by phone almost impossible. If one does not have internet access, why would you charge people for making payment over the phone?

Balan M.  |  Overall Experience 
Rating:
5.0

The sales attendant was very helpful and stayed a few minutes longer to make sure we got our storage unit. We where very grateful.

Gordon D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda T.  |  First Impressions 
Rating:
4.0

Amazing job by the woman at the counter who cleans trucks, assists customers and does administrative duty, she was great to talk to and made my choice to use Uhaul an easy one

Stephanie W.  |  First Impressions 
Rating:
5.0

Patrick at the front desk was amazing! Unfortunately this was all unplanned and very stressful for us but he was super polite and went above and beyond!!

Tanner E.  |  First Impressions 
Rating:
5.0

Excellent Staff Glen is lucky to have the staff he does. Elise ( Hope I spelled that right) , Patrick, and Susan were all extremely helpful. Thank you Folks!!😀😀👍👍

pete g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIM T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark R.  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly. Would recommend them.

Cheryl O.  |  First Impressions 
Rating:
5.0

Very friendly , very clean, price is great!

Jennifer H.  |  First Impressions 
Rating:
5.0

Very good service.

GEORGE G.  |  First Impressions 
No reviews have been submitted for this location.

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