I've been dealing with this location about 4 times over the past 2 months. Absolutely, excellent service, friendly, supportive to your needs. Vehicles always ready, storage units accessible with lots of dollies to move your stuff from unit to truck. Thank you for all your help.Kathy S.
Customer Reviews for U-Haul Moving & Storage of Peterborough
Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
nothing it works so smoothlySteve F.
Customer did not leave a comment.Ulrich E.
Customer did not leave a comment.J Michael R.
Customer did not leave a comment.Tom S.
Get more supplies you can rent such as the plastic boxes and furniture dollies. They didn't have any to rent.LJ B.
Customer did not leave a comment.Jessica A.
I can't think of a thing that would that would make the experience better. I was impressed with the cleanliness, the professional staff, and the quality of the trailer.Paul C.
nothing needed to be doneMervin B.
Customer did not leave a comment.Peter C.
Can't think of a thing! Service was great and staff friendly.Susan F.
Rental was ready on time. Staff was very helpful.Dave M.
Customer did not leave a comment.Silviu S.
really appreciated how efficient and thorough the person who checked me in was. very informative but speedy. I appreciated having someone receive the vehicle when I returned.Nicola K.
Customer did not leave a comment.Allison E. | Overall Experience
Over ten visits 5 stars each visit All staff Unheard of.James H. | Overall Experience
Customer did not leave a comment.Steve C.
Customer did not leave a comment.Elisha D. | Overall Experience
Keep doing what you do.Robert H.
Customer did not leave a comment.Mike C.
Customer did not leave a comment.Doug H.
Customer did not leave a comment.Andrea M.
I have used this location a number of times this years. Great staff and I would highly recommend themLindsay R.
Customer did not leave a comment.Alan S.
My only complaint so far is that I was told in Peterborough it would only be $40 to rent the van for another day. When I was paying for it, I was charged $62.15, which included insurance I wasn’t told about. I decided not to dispute the extra charge but this negatively affected my first impression of UHaul. The person should have been more honest and transparent with the actual price of an extra day. On a good note, I was impressed with the otherwise well informed, helpful and friendly staff. I also loved the idea and convenience of allowing customers to leave unwanted items in the docking area for others who may be interested in them. This is a very caring and earth-conscious idea (saving items from going to landfill that others may enjoy).Andrew C. | First Impressions
Excellent customer serviceBruce L.
Customer did not leave a comment.Jeffrey D.
There was a little glitch in the beginning but with face to face conversation was cleared upArchie W. | Overall Experience
Customer did not leave a comment.Don R.
Customer did not leave a comment.Kent F.
Customer did not leave a comment.Atha A.
Friendly people and great serviceMarvin W.
Just work on your computer systemAime T.
Customer did not leave a comment.Donald B.
Trailer was beat up and had no jack. Switched to another trailer which was dirty with some debris inside. Photos taken to document in case an issue when returning. Returned trailer and checked in with staff. Rude staff member "Gibson" gave additude about the dirty trailer. I explained it was picked up in the current condition and returned the way I picked it up. Staff continued to be rude. I confirmed everything was checked in and left. Received email receipt with a cleaning charge. Returned back to location and spoke with staff. Showed photos taken prior of the dirty trailer upon pick up. Staff was rude and I was hassled over the matter. Completely unprofessional conduct of members of your team.Mark V.
Good staff, great truck. Thanks!William K.
Customer did not leave a comment.Ron G.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.Bryan W.
Customer did not leave a comment.Ron G.
Customer did not leave a comment.Jasmeen P.
Customer did not leave a comment.Laurie D. | Overall Experience
Customer did not leave a comment.Christine W.
Everything was great ThanksTerry H.
clerks to speak far less in a hurry. Difficult to follow instructions when spoken so incredibly fast. Felt rushed during the entire process.Gisele R.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.THOMAS JACOB J.
Gibson is awesome ! He was very patient with all my tedious questions . Thank you Gibson! You Rock!CATHERINE O. | First Impressions
Well my reservation email said the 10' truck$0.89/km but I was charged $1.43/km!!Lindsie D.
Just dropped off, no issue with locationWENDY F.
Customer did not leave a comment.Daniel F.
I have had my articles in storage for over 2 years now and I had a large unit, and I moved a large item out, so I no longer needed the large unit anymore, so they were able to get me the small unit. They are great and very helpful and I wouldn’t go anywhere else!! 👍👍Evonne E. | First Impressions
Thank you for having everything that a person needs to make what is a difficult transition manageable. Your personable customer service, knowledgeable and helpful staff is really appreciated.Jamie W.
The girl that did the paperwork was very nice. However the lady that hooked up the trailer should quit as it was/is clear she hates her job and dealing with the public. Her attitude and demeanour was not making me want to do business with this location in the future. If you don't like your job â€¦â€¦..QUIT! If you're having a bad dayâ€¦â€¦work through it or go home!Craig B.
Customer did not leave a comment.JANET M.
Everything was perfect from start to finish. The staff at the store were very knowledgeable and helpful. Very pleasant experience.James T.
Customer did not leave a comment.STEVENGEORGE P.
Just keep up the good work.Epifanio D.
Excellent facility. Lots of equipment to use to assist moving stuff from dock to storage unit. Friendly staff.Kathy S. | Online Move In
Customer did not leave a comment.Amanda D.
Customer did not leave a comment.Zalika J. | Overall Experience
Great experience. Rented truck and 2 storage units. Amazed by number of mattress carts, dolly,s and carts available to help with the moving of stuff from dock to storage unit.Kathy S.
Customer did not leave a comment.Harsimran S.
Customer did not leave a comment.Craig K.
The people we rented from were not friendly They told me I had to have the truck back by 7 when I rented it till 8. Very rude, not helpful. That is why I rated the location as poorjames H.
I don't know why you had to be assholes to me when returning my equipment. I've always driven in at this location to drop off as requested. Acting like some type of cop â€œpulling me overâ€ was unnecessary. It was a self return but you had to take it to a whole different level. I'm super disappointed. The attitude of â€œguess you missed the signsâ€ isn't appropriate. Especially since last time I did that with a trailer a staff person told me it's for trucks only. It get its a Saturday and you don't want to work in the cold but for Christ sake I offered to loop back around. Thought it was even easier for me to bring it right back where you want it. Oh well. Hope you'll treat the next person better.JUSTIN B.
Great service all the way around. Thanks!Frank S.
Customer did not leave a comment.Will G.
Customer did not leave a comment.Lubomyr S.
Customer did not leave a comment.PATRICKM M.
Customer did not leave a comment.Richard M. | Overall Experience
Customer did not leave a comment.David C.
Nothing I was very impressed with the work and also the courtesy in the taking of time to show me the work that they didPaul G.
I thought the Peterborough location was great, but did not like dealing with the call center every time I tried to call for information. I assume call center workers make commission on securing reservations; I reserved the truck I wanted and then was called 2 days later to say it wasn't available when I booked and that I needed to take a smaller size!! I was not impressed - I made extensive plans for that move date and could not change it. What should have been 2 trips took 3 trips with the smaller truck. Not acceptable.kayla W.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Charlie N.
Everything went well. Easy to book online, upload driver info, photos of previous dents. I unfortunately had a mishap and Elyse was fantastic. She explained the situation for damages and just made a bad situation better. Very calm relaxed demeanor which made me calm and relaxed. Thank youKathy S.
Customer did not leave a comment.Karen M. | Overall Experience
Head lights and the Engen light was on too gas was not fullRichard T.
Customer did not leave a comment.Amy C.
Crucial information to be received prior by email was sent to the wrong email (spelled incorrectly) so much confusion. One letter "e" was dropped in one transmission sent from UHaul and so critical codes required excessive effort to retrieve. We were able to determine your outbound emails to us to establish what was missing. This frustrating process delayed us by 3.5 hours. VERY POOR.Brian C.
Customer did not leave a comment.David H.
Customer did not leave a comment.Stephanie G.
Customer did not leave a comment.Scott W.
Great customer service !Sarah T.
Informative and efficient!Maxwell C.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Dean C.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.ANDREW D.
Customer did not leave a comment.Brian R.
Fast, efficient, friendly and very helpful!William M.
Customer did not leave a comment.Francis Q.
U-haul staff was friendly and accommodating I would recommend your establishment to anyone thank you for your servicesAnn D. | Overall Experience
Customer did not leave a comment.Gord B.
Was excellent, got service as sat in car. They managed to find our rental and resent some paperwork. They also showed us the proper way to attach trailer as we had done something wrong, which would be an issue if trailer came off hitch.Carol H.
Customer did not leave a comment.Cecil K.
Customer did not leave a comment.Dan R. | First Impressions
Customer did not leave a comment.Dan R.
I told the lady who was returning the trailer i rented about burnt out marker lights on the trailer when i recieved the it, and immediately took the trailer in the garage to fix them. Very impressed with her getting right on itJosh A.
Customer did not leave a comment.CHRIS A.
Customer did not leave a comment.Jake D.
Customer did not leave a comment.Marianne R.
Customer did not leave a comment.Sharon L.
Very prompt service, well appreciated.Michael L.
Service was excellent. Very quick and efficient. Staff was very professional and friendly.Helen P.
Customer did not leave a comment.Mark W.
Excellent service. Competent staff. Great placeBrendan S.
Very friendlyCHAD G.
Only reason for a comment is that the truck wheel alignment seemed off. It pulled to the right the entire drive.Brad L.
Customer did not leave a comment.RICHARD F.
Customer did not leave a comment.Edward C. | Overall Experience
Overall experience was great, but the security pad systems were very confusing. It would also be much more beneficial if the big sliding door (inner door) inside would still open after hours when entering. You have to put your passcode in on the second keypad anyway so it seems strange that, that second door can't open then. It was very difficult moving large items through the smaller, normal size door after hours.Jeremy A. | Overall Experience
*****At the time of move-in, no one explained the open ceiling effects to expect nor did they inform me if there are 10x10 unit WITH A CEILING available at all. The entire facility is nice and really clean EXCEPT that my unit doesn't have a solid ceiling, just an all open air with wire mesh. When I opened my 10'x10' unit EVERYTHING I had in there was coveted in thick dust. I pay a lot of money for the unit and I assumed my items were safe from getting SO dirty or damaged. Some of my items already appear unable to be cleaned by all that so much accumulated dust. I may have to move my storage unit. Plus, I get completely dirty going in to find something. Just touching a box makes my hands covered in dust, not to mention my clothing.Olga W. | First Impressions
Customer did not leave a comment.Kittrinka S. | Overall Experience
Unit door did not work properlySam Q. | Overall Experience
Customer did not leave a comment.Julia D. | Overall Experience
Customer did not leave a comment.SAVANNAH K. | First Impressions
Customer did not leave a comment.Alessandra D. | First Impressions
Customer did not leave a comment.Katrina B. | First Impressions
Customer did not leave a comment.Gerard K. | Overall Experience
Customer did not leave a comment.Gordon M. | Online Move In
Customer did not leave a comment.Karen M. | Online Move In
The storage unit I got was on the first story I had to walk up the stairs each time with my luggage.Sultan J. | Overall Experience
Customer did not leave a comment.MARTIN G. | Overall Experience
Customer did not leave a comment.Cathy S. | Overall Experience
Staff very helpfulArchie W. | First Impressions
Customer did not leave a comment.Glenn D. | First Impressions
Customer did not leave a comment.Brenda M. | First Impressions
Glenn was the employee that helped me throughout the time I was renting at uhaul and he was terrific. Answered any questions I had and had a hilarious sense of humourSierra H. | Overall Experience
Customer did not leave a comment.Dan M. | Overall Experience
Customer did not leave a comment.Kyle C. | First Impressions
Needs more staff.Jason K. | Overall Experience
Access to large recycling bins would be awesome. Metal,plastic, paper, wood.Kirk W. | Overall Experience
Customer did not leave a comment.Matt F. | Overall Experience
Customer did not leave a comment.Rachel M. | Overall Experience
Customer did not leave a comment.Derek R. | Overall Experience
I still don't have after hours access to my unit which is super inconvenient and everyone that I've tried to get to help has been useless, although two employees did try their best, the manager has been beyond unhelpful. This is frustrating and I really don't know how moving the majority of stuff out Aug 7 will work as I may have to move the urgent stuff to another facility .there are too many other things going on to deal with the stress and bs that has been accessing my storage locker. Plus it's super uncomfortable that someone is living in their unit that I need to walk by every time to get to my unitAndrea E. | Online Move In
Best storage facility. I wouldn't use anyone elseJohn S. | First Impressions
Customer did not leave a comment.Lesley M. | Overall Experience
Customer did not leave a comment.Chuong N. | Overall Experience
Good service .Charles M. | Overall Experience
Customer did not leave a comment.Xena A. | First Impressions
Customer did not leave a comment.William B. | Overall Experience
Customer did not leave a comment.Jessica W. | Overall Experience
My only complaint is corporate rather than location based. I went through the corporate uhaul site to make a booking for a specific sized unit and received a call two days prior to my move in date with news that there wasn’t a unit the size I booked available. I was able to get a larger unit, which is about $70 more expensive per month.Joan W. | First Impressions
I really enjoy working with the staff here I have been coming here for almost 2 years nowRhonda K. | First Impressions
The staff at this location are amazing!!! They helped us get a unit when we were desperately in need without hesitation I wouldn't want to go anywhere else.Kittrinka S. | First Impressions
Customer did not leave a comment.Bernadette R. | Overall Experience
Excellent. Convenient. I used the ptbo U-Haul services for short term to store some furniture. I was very happy with their over the top service. The staff are very caring & helpful and make sure your getting the right thing. I've also used their moving trucks as well. Their vehicles are immaculate & very user friendly. Will definately recommend.Seta M. | Overall Experience
Customer did not leave a comment.Randall (Randy) B. | First Impressions
The staff was always helpful and friendly. Always a pleasure to do business withKeith S. | Overall Experience
I have to say my U-Haul storage experience was exceptional. The facility is well maintained and I never had any problems. Thank you!Kevin K. | Overall Experience
Very friendly Staff, nice clean facility, suited my needs perfectlyHanna S. | Overall Experience
My second time getting a storage unit at this location and it’s always been a good experience.Michael R. | First Impressions
Customer did not leave a comment.Bernadette R. | First Impressions
Customer did not leave a comment.maxwell m. | First Impressions
Great staff.Leo B. | Overall Experience
Customer did not leave a comment.Barbara S. | Overall Experience
Customer did not leave a comment.Joyce C. | Overall Experience
Very easy process. Staff was friendly and helpfulJodi Lyn S. | First Impressions
Customer did not leave a comment.BRETT Q. | Overall Experience
Customer did not leave a comment.LYDIA I. | Overall Experience
Customer did not leave a comment.Hanna S. | First Impressions
Customer did not leave a comment.Margaret H. | Overall Experience
Not impressed that I didn’t get any money back for the month I just paid for. Bad business.Anthony P. | Overall Experience
Customer did not leave a comment.Brennan D. | First Impressions
Customer did not leave a comment.Mike G. | First Impressions
Customer did not leave a comment.MITCHELLOWEN B. | Overall Experience
Staff were a little overwhelmed - Sunday morning was very busy. Only 1 staff member was there for a while. She helped us get settled in to our unit. Great service given the circumstances. 1 hour in and out. Also - the weather was not great.Leo B. | First Impressions
Overall, I am satisfied while using Uhaul. As good as it gets!Jerome C. | Overall Experience
Customer did not leave a comment.JOHN C. | Overall Experience
Customer did not leave a comment.Karen S. | Overall Experience
Customer did not leave a comment.Tabitha O. | Overall Experience
Super smooth and helpful - thanks a ton!ALEXANDERROBERT C. | First Impressions
We were held on the phone for almost two hours waiting for an operator to sort out our access to an already booked unit causing two hours of unnecessary expense by the mover at a cost of $195.00 per hour equaling $380.00 at our expense.Linda D. | First Impressions
The advertising was condeludedly misleading. Alot of unpronounced tie-in-fees. I feel swindled. the prices and services were not syncronnes. Straight Obvious Honesty would have averted much of that. Otherwise referals and long stay would have been an exciting referal, but now I am simply tied to the situation until somthing more affordable and convenient arises. ID required to pay..it was alot of anoyances. not split level with a platform, there is a rolling stair ladder, and storage(s) not stacked, instead individual, its not a double deal at all. ps Im SciVegan Kyle, Not Wayne. thnx though Wayne. I would disadvise uhaul exxcept with caution for overblind fees.Privacy R. | First Impressions
Customer did not leave a comment.Kassandra M. | Overall Experience
Very professional. The best storage facility I have seen. Thank you.David M. | First Impressions
The security PIN check in and out method could can be improved by clearly explaining it on the info sheet. Clearer instructional signage could be developed and installed near the PIN keypad units. A reminder to checkout sign could be useful. I see the challenge is to keep unauthorized people out and authorized people from activating alarms. Tricky business I'm sure. Over all good place. Great service by staff.Ryan P. | Overall Experience
The associate that helped me when I arrived, was fantastic. So very helpful. Answered all my questions.Tabitha O. | First Impressions
Customer did not leave a comment.Karen S. | First Impressions
The only inconvenience was that the storage units were located on the second floor which increased he loading-unloading time.Dennis K. | Overall Experience
I think U-Haul wasn’t fair and I always used them every time I rented things but now I know better to use someone elseSteve B. | Overall Experience
I didn't realize until after we tried to access the unit that I had been sent specific instructions for getting in. As a result, I set off the alarm because I didn't know I was supposed to "sign in" with the keypad. It's confusing because the doors open - so it seemed like it was ok to go in. A staff person explained the process, but in a very quick and seemingly impatient way - the office was closing, I get it, he wanted to go home, but we didn't understand and so made a lot of mistakes. The unit itself was clean and ready to go, and I was able to put everything we had with us inside. Now I know the process, it will be simpler.Rebecca M. | Online Move In
Best uhaul I've been to.SHAUNRICK G. | Overall Experience
Customer did not leave a comment.Nathan W. | First Impressions
Customer did not leave a comment.Tonya C. | Overall Experience
I was happy with the storage unit only that it was too expensive for me to store things for $107 a month which I did from December to September. Washrooms I used once & it was dirty & no toilet paper even though didn't need it but thinking for others. Rest of facility seem clean.Adam w. | Overall Experience
Everyone there is helpful nice I will use them again great place to do business withRobert C. | Overall Experience
Customer did not leave a comment.Gillian P. | Overall Experience
Customer did not leave a comment.Janice A. | Overall Experience
Could be more available to answer phone callsMark T. | Overall Experience