Customer Reviews for U-Haul Moving & Storage of Piedmont Triad Airport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Piedmont Triad Airport

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Corun T. on

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Jamesmichael W. on

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Friendly staff and reservation very easy to deal with

Tisha B. on

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Scottie is a natural leader and has great professionalism. He listened to my situation without judging me. We need more people like Scottie who knows how to go above and beyond

Tisha B. on

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I was initially working with Erin and had explained to her my frustrating situation about my move. She notated my file and Scottie the manager was very professional and took care of everything...Hi 5

Geoffrey C. on

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Richard E. on

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Pretty awesome crew at this location. Went out of their way to insure we had the proper trailer for our needs!

Wayne A. on

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The Friendly Ave location was outstanding. They were all so nice and quick. Store was spotless. I have bragged to my friends to always use this location because of the excellent service I received.

Dante C. on

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As far as I know everything is peachy right now no issues or concerns that I can think of.

Sonia C. on

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The customer service representatives were excellent in both location. Great experience.

Elizabeth C. on

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Great customer service at both pick up and drop off. Staff was very knowledgable and friendly. Will definitely rent from this location again if the need arises.

Katelyn W. on

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I had to wait to pick up and return my vehicle which was a little annoying because I was on a very strict time limit. U-Haul didn’t know this so I can’t completely fault them, but it appeared as if there was only one or two employees working and I can imagine it’s stressful to take care of the entire site like that. Other than my wait time both employees were super kind and helpful during the entire process. I will definitely return to this location for my next rental.

Courtney G. on

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jennifer C. on

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Michael S. on

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Matthew S. on

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Much better experience from the last time I rented from here.

scottie J. on

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Lori K. on

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arnold F. on

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lewis C. on

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Nathan P. on

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Erin was very helpful and made my rental experience very easy. She explained the rental agreement very clearly and was very professional. I’ll be back.

Sarah D. on

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Staff is very friendly. Should have been told there was no elevator to bring stuff to second floor.

Dianna H. on

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Barry E. on

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Steve S. on

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Beverly H. on

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James J. on

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james K. on

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David F. on

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Timothy E. on

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MaryAnn R. on

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Jerry H. on

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Christopher C. on

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Best rental experience ever.

Ronald T. on

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Pedro V. on

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The African American female that was in the evening shift on Sunday 12/8/19 was beyond rude. When I came back that day to return the truck, at pick up they gave me the wrong truck and when I was going to return it, they found their mistake, she was not able to show the millage in my name on the truck they send me with and until they were able to figure out what was going on she kept on raising her voice, she said she didn't care about the contract and it was my job to review their document, the most disrespectful was that she kept yelling not letting talk, i asked very calm to speak to a supervisor or to have a number she gave a card and said one name then another she kept screaming, I asked her to cam down and to understand that i had i was trying to show her the proof i had of the millage I used, they had no document because of the mistake, I understand mistakes can happen but to be screamed at and treated in such disrespectful way is unacceptable. She needs to learn customer service skills and understand that screaming at a client is never ok specially if we are having an issue because of an error done on the companies end. No customer should have to deal with a person like this at your store. I'm so sorry that an employee that feels like she can screen and be so disrespectful to clients represents this company on the front end, clearly she has no respect or cares about her job, as part of it is to treat clients with respect even in situations of stress, maybe she has not been communicated that, so I ask her upper management to please do so.

BILLY H. on

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It was great you were open on Thanksgiving Day for the morning. Really surprised me.

Duane K. on

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Excellent staff!!

Charayle C. on

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JENNY J. on

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Our truck was not going to be returned by the previous customer in time so they were able to give us the next size up for the same price. We appreciated that.

Sharon G. on

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Very professional staff! They were friendly as well.

Vitrina P. on

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The lady working there was excellent. It seems she was the only employee there, which is not safe and a strained stressful situation to be in. She noticed the truck I was picking up had not been cleaned previously, so she was attempting to clean it out and wait on other customers. She went above and beyond for the circumstances she was put into. I returned the truck and advised the truck was not clean and it was only on 1/4 of a tank instead of 1/2, but I did fill it to the half marker...they guy working was very polite and apologetic for the mishap. When returning the truck I also noticed it was extremely yay and not enough people working. Thanks

Jay C. on

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Everything was great except the trailer I rented leaked in the rain which kinda was the whole purpose of renting an enclosed trailer over an open trailer.

Michael S. on

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David N. on

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Staff funny people..

Chadwick G. on

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Great Service!

Leroy D. on

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KEEONA G. on

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Uhaul had can had an odor. Missing rented dolly.

phillip M. on

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MELISSA G. on

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Cheaper prices

Susan B. on

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jerry M. on

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No improvements needed, James was very informative and polite and efficient. We got in and out of there very quickly. The truck was very clean. Upon returning the truck Aeryonna Helped us immediately and politely were were out of the location in 5 minutes! I'll definitely return here for my next rental.

Jan J N. on

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A few storage boxes were crushed

DESMOND A. on

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Tony V. on

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No surprises. Friendly, kind, and professional staff. Thanks much!

Charles I. on

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Great customer service. I have rented two 5x8 enclosed trailers and one 15' truck over the past 60 days. Very easy check in process and quick friendly customer service.

Nicole A. on

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Vehicle clean and well maintained. However, Customer service not so great. When picking up the vehicle the lady behind the counter simply pointed to the parking lot and said your truck is over there. When my key wouldn’t work and I went back inside she did the same thing. Finally another lady got up and went outside to find my truck for me. I had been given the wrong key. When retuneing the vehicle please remember the customer is TIRED. We have been moving and hauling all day in Most cases so you need to explain what you are talking about and not assume we the customer understand the process. You the employee do this job every day, the customer does not. Don’t look at me like Im stupid when I don’t understand what you are talking about .

Jeff T. on

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The young lady at checkin was so nice. It was great to have someone so pleasant. Tell her to keep it up.

Jillian S. on

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Website wasn’t working properly so had to go inside to check-in. Last time I was able to check-in myself and just go in for a key.

Davis C. on

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The agent who helped us did not explain the importance of selecting the closest return location. We moved to Miami, and the one he selected for us was 45 minutes out of the way. To use a different location would have cost us $100 extra. Would have been good to know that we could not change the return location. we'd have made sure to research where they all are in the Miami area and the best routes to each.

Johnny R. on

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Bruce M. on

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Edith H. on

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Dennis B. on

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Great Job

MATT S. on

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- Reservation was not made correctly. It was supposed to be for 3 days, but only made for one. - Appliance dolly that I asked to reserve was not available when I picked up the truck. I had to go out and buy one in order to not delay the move. - The truck was not clean when I picked it up. This location has always been great to work with in the past. Not sure what happened this go round.

Yolanda H. on

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Norman M. on

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Such a pleasant experience. The General Manager helped me and was very knowledgeable, helpful and provided excellent customer service. I will certainly recommend to family and friends. I certainly wished I had written down the General Manager for this location so you could share the kudos as he is deserving.

Doyle D. on

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Patrick D. on

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William C. on

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Night drop off of equipment. So no interaction with location staff. Good location

Tiffney L. on

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The unit has major water damage which caused mold and mildew, destroyed everything I had. No one even called to tell me what happened. I found out from another customer.

mirriam H. on

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When I made the reservation by phone, I was told that the truck would ne immediately available and I would receive a call within minutes. I was never called, although I received a text hours later. I also had no idea that returning the rental after the office closed would be such a protracted process that took about a half hour.

Johnny R. on

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Andris G. on

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Reserved a cargo van but was given a much larger 15 foot truck for the higher price. Claimed they didn’t have any when there were many vans sitting on the lot.

Mitchell K. on

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Staff is great. Knowledgeable and friendly.

Michael S. on

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Owner/manager is very rude. Person who helped me was very nice

Yvonne W. on

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Lisa H. on

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Mark W. on

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The pick up experience was bad. Check in person seemed to be very disinterested and absorbed in cell phone social media. Banged trailer hook chain against paint of car, no apology, did not put on rubber safety tabs on hooks, did not check if brake or turn signal lights worked...said ‘you are set’ and walked away. The return experience was easy, quick and friendly.

Porsha F. on

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The truck needs to drive better

Davis L. on

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PAUL S. on

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Joy H. on

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Great job

Jerome C. on

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Please make customers aware that you added insurance to their order without permission dor the future.

DAVID K. on

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JOHN C. on

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GOOD SERVICE AND GREAT EQUIPMENT. THANKS.

Arabelle F. on

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The location is convenient, however the inside could use more workers. It was extremely slow just to pick up a key. This is very annoying when you've rented for a specific time.

Jeff E. on

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Robert S. on

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The parking was very congested. The long line of vehicles being returned was very much in the way of any customers trying to get in or out. The vehicles all sat in line the entire time I was there. Not one was processed or received in.

Beverly C. on

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My preferred Uhaul location whenever I need them, always courteous & consistent!!

Jeff M. on

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Communications and tracking of boxes lacked severely. I was told one ship date, and the boxes didn't ship until 10 days later. During shipment, U-Haul customer service told me my boxes were at destination, but the destination store confirmed several times that they weren't on site. Also, quality of the containers was abysmal. Placing items against walls was often impossible due to countless misfired screws protruding from the walls above the floor.

Charles M. on

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Thomas E. on

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1st trailer had a leak and 2nd trailer also had a leak

Angela D. on

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Everything was great. The man who assisted us that morning was wonderful and knowledgeable. A really outstanding guy. Can't remember his name but it was Sunday Oct 6, 2019 at 9:50am. Hopefully you guys acknowledge him!!

Keylee G. on

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Too expensive

MONICA B. on

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peter M. on

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Binod P. on

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Horrible customer service

Rashad W. on

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When i walked into the store the store it was empty, it took about 15 minutes before employee comes In to greet me.

Tara B. on

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Nothing she went beyond her job of going and checking in my trailer she helped with my hitch she helped with putting my car back together after the person in Minnesota missed up putting on my hitch in my car

Stefan K. on

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Robert P. on

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Jim H. on

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Mark G. on

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Kiara B. on

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Better instructions and knowledge from the person sitting at the counter. Greeting could be a little better from staff however it was simple to use.

Josef F. on

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Vanessa G. on

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I have continued to rent another U-Haul storage unit in another state after closing this one. That is how much I really like uhaul storage units . Thanks you for the continuous great service u provide

Lynda O. on

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Julian was a great help and went above and beyond to make sure everything was good.

Rich M. on

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Very pleased with my experience with this location for the short term storage of my belongings and rental vehicles.

Julia W. on

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The storage is infested with roaches! I told the manager and she lied and said she had everything fumigated to only get my things from storage and it had roaches all over it. Horrible!

MALINDA CHRISTIN J. on

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Customer service 100% facility 100% proper equipment 100%

Matt M. on

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The storage facility was amazing...clean, safe, well lit and they even had rolling carts available to help unload. The U-Haul personnel were courteous and helpful.

Stephanie A. on

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When I went in the systems were down so had to rental of storage manually. Showed reservations on my phone however gave me a list of units that had higher price than online. Lock ordered but not avail

Dwight L. on

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Customer service superior . Thanks to Erin and Johnathan and the rest of the crew.....

Lisa B. on

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Mold on items. Hallway lights were out for most of the months I rented.

Darius C. on

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Great and professional customer service.

David C. on

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Very friendly and helpful staff!

DANIEL Z. on

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Alex K. on

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Extremely unhelpful employees--Arthur and Julian proved not only apathetic but actively unhelpful. Unable to answer basic questions like where is my ubox. I wasted hours on the phone with CS

LISA C. on

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I am awaiting a credit on my credit card bill for the final month's payment. The April payment had already been posted to my AMEX card, but a credit was to be issued.

SHONDALE C. on

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It was good

Lori M. on

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I could not have asked for a better moving and storage experience during a very stressful time in my life. Thank you to Sayge T. for the kindness and help with all my last minute changes!!!

Spenser J. on

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Great see

carl p. on

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Your delivery driver was great to work with , very helpful

kiarra b. on

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Jonathan was so nice and helpful!

Beth S. on

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U-Haul saved the day! Moving my daughter cross country couldn’t have been easier! Wonderful service that I will definitely recommend. Thanks so very much!

GLENN T. on

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I thought your service was very good but I am still waiting from Scott Bozi 8332280632 at the insurance company about my damages claim of personal property;my lawyer would like to know what you inten

annetta M. on

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Sabrina was on top of her game. Did everything possible to get my stuff out of new York and to me in Greensboro N.C. I'm in awe of her. She fought for her company as well as for me. She amazing kudos.

Francisco D. on

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My move went smoothly , thank you U-Haul!

annetta M. on

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Missing container

Hurley G. on

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Great staff to assist with your moving excellent.

RICK Y. on

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Friendly, loved the customer service

Donna S. on

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I was disappointed at check out of my unit on 8/4/18. Was promised a receipt via my email when I requested paper copy. I have yet to receive the email. jshelburne@triad.rr.com-need receipt! Thanks!

LYNN C. on

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This is the first time I have used a storage unit.

GUSTAVO P. on

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n/a

SHANIECE Lajaun W. on

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The customer care reps where very very rude and unprofessional the late fees suck. Every move month you have a auction for 1 month ! Give people a break!!

EMILY B. on

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I noticed that shen I moved out, some of my boxes appeared moist. The back paneling of a bookshelf also had this moisture problem. I also found poop on a couple of boxes (but found no culprit).