I am very pleased with my experience at Uhaul storage on West Friendly from 2015 until 2020.

Everyone was friendly and respectful.

Complained this week while moving items from my unit that the the bathroom was very dirty.. male staff member made several excuses... but didn’t clean it..

The process of moving into a new storage unit as a student was complicated and stressful. My information was entered in wrong and trying to contact someone about the errors was difficult. When I brought up the errors the rep did not seem to care about it and just shrugged it away.

I have learned to never recommend any place, that is the reason I selected no. But, when I picked up the van, I had attempted to do the online part but that failed, and couldn't get a response online. The guy working the desk was creepy! Made weird comments about how I did things perfectly, the system was just acting up. He took a pic of my ID for some reason, never had that happen before. Couldn't tell if he did it with my credit card also. When I asked him about it he said he didn't do it. The guy had his volume turned up on the phone and I could clearly hear the picture taking sound. I have cancelled my credit card because of this and now concerned about my drivers license information being out that. I feel I need to get the redone. I am expecting u-haul to reimburse me for this expense and provide me with an explanation of why he is taking picture of my id and possibly my credit card.

My family and I are appreciative of the deal U-haul storage offered for college students during this difficult time. The staff was also very friendly and helpful.

The Gentlemen that was helping was very nice, but able to help pick out a unit. His coworkers did not help him much. It took an hour to get a 10 x 10 and then they could not print a document that stated what we just did. Nice place but painful get a 10 x 10. Still have received confirmation of my unit. eric.burg@applerockl.com

Scottie is a natural leader and has great professionalism. He listened to my situation without judging me. We need more people like Scottie who knows how to go above and beyond

I was initially working with Erin and had explained to her my frustrating situation about my move. She notated my file and Scottie the manager was very professional and took care of everything...Hi 5

Staff is very friendly. Should have been told there was no elevator to bring stuff to second floor.

Great Job

I have continued to rent another U-Haul storage unit in another state after closing this one. That is how much I really like uhaul storage units . Thanks you for the continuous great service u provide

Julian was a great help and went above and beyond to make sure everything was good.

Very pleased with my experience with this location for the short term storage of my belongings and rental vehicles.

The storage is infested with roaches! I told the manager and she lied and said she had everything fumigated to only get my things from storage and it had roaches all over it. Horrible!

Customer service 100% facility 100% proper equipment 100%

The storage facility was amazing...clean, safe, well lit and they even had rolling carts available to help unload. The U-Haul personnel were courteous and helpful.

When I went in the systems were down so had to rental of storage manually. Showed reservations on my phone however gave me a list of units that had higher price than online. Lock ordered but not avail

Customer service superior . Thanks to Erin and Johnathan and the rest of the crew.....

Mold on items. Hallway lights were out for most of the months I rented.

Great and professional customer service.

Very friendly and helpful staff!