Customer Reviews for U-Haul Moving & Storage of Piedmont Triad Airport

3,419 reviews

7203 W Friendly Ave   Greensboro, NC 27410

(336) 790-8654

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(336) 790-8654

7203 W Friendly Ave
Greensboro, NC 27410

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was awesome!

Anthony H.  |  Overall Experience 
Rating:
5.0

Is good staff and good place good track

Fatehalrahman A. 
Rating:
5.0

Return was fast place was clean employees were friendly

JEFFREY Z. 
Rating:
5.0

Customer did not leave a comment.

Luis H. 
Rating:
5.0

The Best!!!!!!

Ronald B. 
Rating:
3.0

The UHaul app has a lot of glitches that need to be addressed. I thought the app will make pick up and returns easy. I had issues uploading a picture of the odometer upon return. There was no update available to fix the issues. The app was uninstalled and reinstalled only to have the same and new issues.

Bryce W. 
Rating:
4.0

Trucks should be fully gassed-up at pickup to avoid customer guesswork when refilling before returning.

George G. 
Rating:
5.0

If anyone uses another mover, they are crazy! This was so easy, prompt delivery, great communication, and best of all, nothing was broken or scratched during the cross country move! Amazing service!!

pat B. 
Rating:
5.0

Staff was excellent! I'll definitely use this location again in future.

Laura S. 
Rating:
4.0

Customer did not leave a comment.

Nicholas K. 
Rating:
3.0

Customer did not leave a comment.

Kareem C. 
Rating:
3.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

SHATIQUE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

This is my Favorite location to do business with!!! I rent often for my business. Averte and his team are always professional. The facility is always clean as well as the property.

Donechia B. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Beat location I have been to without question.

James W. 
Rating:
5.0

Best u-haul I have ever conducted business with. Knowledgeable, helpful, efficient. I'll recommend and be back again !

JAMES W. 
Rating:
4.0

The truck did not have hooks on the sides inside to attach straps or bungies to . Made for difficult packing and securing the load.

GEORGE J. 
Rating:
5.0

Customer did not leave a comment.

Snu S. 
Rating:
1.0

Customer did not leave a comment.

Macario H. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

I had a great experience...not complains at all. Will recommend it 100%.

Gilberto S. 
Rating:
2.0

Have the equipment I order..I ordered a appliance dolly, didn't have one I have back problems so the utility puts a lot of strain on back it was a big inconvenience on me

Temecika N. 
Rating:
5.0

Customer did not leave a comment.

Tyshekka B. 
Rating:
3.0

The Greensboro location was ok except my box came 7 hours after my scheduled drop off and they picked it up a full day late with no notice on either end. The uhaul location in Milwaukee was TERRIBLE. My mover went to pick up my box at 4pm as scheduled only to be told that they won't let people pick up their boxes after 4. There was no indication of this anywhere and my mover has confirmed the day and time with them earlier that day. I had to sleep on the floor because my bed was in that pod and I planned on having it. When I called the next day to confirm the time that my mover would be coming, the people at uhaul in Milwaukee said they can't look up my order to even see if it was there and ready. Fortunately my mover was able to get it the second try.

Caroline D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
4.0

Outside of the truck was dirty. Inside was clean.

Kenneth B. 
Rating:
4.0

Need more help during busy hours.

BARRY C. 
Rating:
4.0

The office area is well stocked and the staff I dealt with was awesome Erin Carter the storage area needs to be cleaned and swept on a regular basis and it all the areas should be climate controlled with ac the check in and out process was excellent and the staff worked with me to adjust my reservation thank you

Dawone D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZEAD H. 
Rating:
1.0

Rented a motorcycle trailer for two days. Get charged $53.25 twice and a charge for $441.81 for who knows what. This for picking up a trailer and returning it to the same location. Try to return after hours and my account says no rentals. Call 800 number no one available after twenty five minutes. Give up.

Dennis J. 
Rating:
4.0

Customer did not leave a comment.

ALEXIS A. 
Rating:
2.0

The employees were pleasant however they were either understaffed or overbooked my appointment was at 9 to get towing wiring put on my car and my car was not taken to be worked on until 1020 which had me there until 1145.

Paul R. 
Rating:
3.0

No credit offered for you week-plus delay. Charged me for 2nd month of rental because YOU were late.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Alexia M. 
Rating:
3.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
2.0

They had to switch my trailer 3 times before there was one without a break light out. Sadly, on the fourth one I could tell she looked unsure when we tested my brake lights again and sure enough when I got to my storage room the right taillight was out! Not cool.

MAIBRI N. 
Rating:
3.0

Your policy to require your associate to call one of my friends is ridiculously inconvenient. No one I know was answering their phone at 9 am on a Sunday. That policy will make me use another truck rental company the next time.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Quanasia J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
1.0

You people are corrupt! my things were packed by a professional company that was in business for over 40 yrs, Your insurance is a Scam! the adjuster is a crooked bought off thief ! You did over 3000.00 worth of damage! You have the audacity to offer me a coupon, that's a slap in the face! fu you need your ass kicked ! Pure Evil Crooked company Sorry crooked shyster scamming bastards ! Didn't even offer us depreciation on any of the damages your driver caused! sorry people

joseph S. 
Rating:
5.0

Really great service. It was a very busy day but that did not compromise his service.

LUCILLE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOMONIQUE W.  |  First Impressions 
Rating:
5.0

Yes

LIMIDA E. 
Rating:
4.0

Cleanliness of the driving compartment could be improved.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra C.  |  Overall Experience 
Rating:
5.0

Young lady who checked me in was excellent. Professional, efficient, and competent in connecting trailer. Very impressed!

WANDA K. 
Rating:
3.0

Truck was not in proper location and had a hole in the roof. Second van air conditioner not working. So third van finally left at 9:20 when was suppose to be at 8:00

Lynn G. 
Rating:
5.0

We never used U-Box before and Sabrina was very helpful explaining to us how it worked. Sabrina was also very patient and kept us informed of all the steps involved in the process. Everyone that we were in contact with at this location was very friendly and helpful, whether we were in-person or via the telephone.

Daniel L.  |  Overall Experience 
Rating:
3.0

When a customer declines insurance, don't charge them extra anyway. If we needed it, we would've said yes. My husband was asked by the manager if he wanted insurance for a 2-hour in-town rental. He said no and the manager verbally confirmed. Still, we were charged for something we declined.

SAMUEL E. 
Rating:
5.0

I just want to say Sabrina went above and beyond by installing a hitch on my vehicle then she showed me how everything worked. Then she assisted me with renting a trailer and processed everything for me in a timely manner She has a great personality and would highly recommend her if someone needs assistance

Brenda L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Kelvin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

JOAN T. 
Rating:
4.0

The ac in the truck i rented did not work. The side view mirror were also drastically out of position.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Warren W. 
Rating:
4.0

Most of the employee here are friendly. I deal with this location a lot as I rent storage units for my business. However sometimes i have difficulty with a few who don't seem to know how to help with my request. Last week I simply wanted a new swipe card and both employees did not know how to program the card and I had to come back another day. As far as this visit. the employee talked so fast going through the rental agreement that she had to repeat everything twice because I didn't catch what she said. Fast talk for me is a warning sign that things could be shady.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
1.0

When you book online you should say how much tax is going to be. 30 dollar in tax for 190 dollar trailer is crazy. That's 16%

HENRY D. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

I was treated unreasonably on my last return. I will be calling to see about a refund for the extra day I was charged. I was there at 7:30 but left because they didn't open until 9, there was no spot to put the trailer and nobody to help me unhook it. When I returned at 9:00 I was charged for an extra day.

JENNIFER R. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Very nice people.

Thomas W.  |  First Impressions 
Rating:
5.0

Cost per mile is really high.

Earl L. 
Rating:
3.0

Improve the mobile check in. There was absolutely nothing express about it.

kenny P. 
Rating:
5.0

My experience was very good. Employee was very helpful. I will use this service again in the future

THOMAS B. 
Rating:
5.0

Customer service at this location was outstanding!

KRYSTAL L. 
Rating:
5.0

Customer did not leave a comment.

Tyshekka B. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
1.0

Customer did not leave a comment.

Angeline A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
1.0

Customer did not leave a comment.

Bryanna M.  |  Overall Experience 
Rating:
5.0

This was a great location for my needs. The staff was great and facilities were well maintained. I have nothing but positive things to say about this location.

GLENN F.  |  Overall Experience 
Rating:
5.0

The on-line check in was flaky. Otherwise, it was a great experience from start to finish.

William C. 
Rating:
5.0

Everyone was great and very helpful!

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

MARK W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

chinwe o.  |  Overall Experience 
Rating:
5.0

The person who received the truck was nice and very polite.

NONGKRAN C. 
Rating:
5.0

Air Conditioning in the rental had a problem--air was cold, but wouldn't switch to blow out the correct vents.

Dain M. 
Rating:
5.0

Van indicates news for air in the tire, they took care of it quickly. Very customer service oriented.

Sabine V. 
Rating:
4.0

Customer did not leave a comment.

Vicki N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lashawnda H. 
Rating:
5.0

Customer did not leave a comment.

FRANK W. 
Rating:
4.0

Help was friendly ,kind and fast.

Robert V. 
Rating:
2.0

Customer did not leave a comment.

jasmine J. 
Rating:
5.0

I had four different employee interactions and everyone was very friendly and willing to help to the point of coming from behind the desk to make sure I went the right way or to explain procedures, etc. GREAT crew! I'll go back again even though it's a little out from downtown.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

TONIE V. 
Rating:
5.0

Customer did not leave a comment.

ALSON G. 
Rating:
5.0

The young lady that helped me at this location was fantastic. She was very nice, friendly and professional. I'm sorry but I do not remember her name. Make sure you keep her on staff.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
3.0

Customer did not leave a comment.

EUGENE J. 
Rating:
5.0

Customer did not leave a comment.

JOHN JOSEPH W. 
Rating:
5.0

You should indicate you require a person to verbally verify a second contact. This could have been done the day prior or had I known I could have told the contact to wait by the phone at the time of pickup. I have never had to do this. It should be indicated in bold somewhere.

CANDACE S. 
Rating:
5.0

The young lady working the counter was excellent. Very professional and an amazing multitasker.

MATTHEW S. 
Rating:
4.0

2 hours over 24 hour period and was charged a full days rate for extra 2 hours. Disappointed.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ P. 
Rating:
5.0

Customer did not leave a comment.

Blessings A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAX M. 
Rating:
4.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
2.0

Customer did not leave a comment.

DaShawn J. 
Rating:
5.0

Easy and efficient!

JEFF M. 
Rating:
4.0

The equipment was clean but the trailer had lots of damage and tires were in poor shape. U-haul needs to update trailer fleet if this is what they look like.

MICHAEL A. 
Rating:
1.0

Don't charge random ass fees

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
4.0

I was helped by Jazmine Lucas. She was very professional and extremely helpful. This should be what expected by a customer service representative, but what was so impressive in this case was that Jazmine was helping several people because there were about five customers, before me. I witnessed her give excellent service to all of them. Even the customer that was directly in front of my wife and I. This customer was quite rude and a bit abusive but Jazmine was very calm and tried to find a way to satisfy the customer who refused to be agreeable to anything. To my surprise after the abuse that she had just taken, she gave me a friendly greeting and was very helpful. Please reward her for her hard work and customer service.

wayne D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  Online Move In 
Rating:
1.0

There was a billing error and staff billed me for late fees with no notice about the error, then became very rude while attempting to resolve it. It was eventually resolved after arguing to convince them to check their own records.

Christian M.  |  Overall Experience 
Rating:
5.0

I really had a tuff day and your employee Shayy was a huge help to me moving in , very friendly and professional. Made my whole day better

Andrea G.  |  First Impressions 
Rating:
5.0

Better than expected. Loading docks are an excellent feature when moving in a lot of stuff.

Brittany F.  |  Online Move In 
Rating:
5.0

They really try to work with you whenever there is an issue or you are late, etc… storage unit is easy to access and also-very clean and maintained.. i just wish i had access after hours, overall a 10/10 experience.

Christian S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Scott R.  |  Overall Experience 
Rating:
1.0

See notes on my acct

Lisa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candace B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jakiah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ODESSA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwen S.  |  First Impressions 
Rating:
5.0

Jasmine was super helpful and friendly.

Karen O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Augustus Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ena h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari B.  |  Overall Experience 
Rating:
3.0

I did not know it was second floor and there were no elevators. The unit did not have a lock in it at first. The process and communication was very easy and efficient. The dollys, carts, and carrying equipment available for free was very helpful.

Caris G.  |  Online Move In 
Rating:
1.0

Took too long. Tried to charge me for my first month that was supposed to be free. Loud alarm going off for hours .. too much to list

Jennifer W.  |  Overall Experience 
Rating:
1.0

The alarm was going off the entire time I was getting everything set up. That took close to 45 min and it was still going off when I got done filling up my unit. Also got a nasty past due email and when I called the lady couldn’t tell me why. Unnerving especially considering I verified my free month in advance. Made a reservation a couple days prior and it was nowhere to be found when I arrived. It’s close and convenient but otherwise nothing good about it

Jennifer W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Serina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sierra G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelvin B.  |  First Impressions 
Rating:
3.0

Everything was fine until i received a call stating that there was a leakage in the area of my unit. I do appreciate the notification though!

lechelle d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra C.  |  First Impressions 
Rating:
3.0

They did not put a lock in my unit, so I asked for one.

Dontrez Y.  |  Online Move In 
Rating:
5.0

My experience at this location made up for a very unfortunate experience and subpar customer service at the 911 Gate City U-haul location. Thank you, W. Friendly folks!

ANIKA T.  |  First Impressions 
Rating:
3.0

Despite reservations being confirmed on Friday and guaranteed with a credit card the unit was not available

Scott R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dajae B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory M.  |  Overall Experience 
Rating:
5.0

No problems. Been very helpful in many way and nice staff

Sherri S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

N/A

Karlene J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES R.  |  First Impressions 
Rating:
5.0

I want to thank Jazmine for her help and curtesy in finding me the perfect storage for my belongings.

Vanessa H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Veronica B.  |  Overall Experience 
Rating:
3.0

Reserved larger storage unit on first floor but when I showed up only 5x5 was available. I recently had back surgery and cannot carry items up and down stairs. I am highly disappointed and agitated.

Cory M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

donald james o.  |  Overall Experience 
Rating:
5.0

Price could be a little cheaper on mileage, but overall great.

david c.  |  Overall Experience 
Rating:
2.0

I believe when a company lacks integrity and can change policies without notifying the customer, this is not a good company and I will soon terminate my business with u-haul and I hope to never use them again

Samuel S.  |  First Impressions 
Rating:
5.0

bathroom was clogged and unusable. ramps preferred to upper level instead of climbing stairs with heavy furniture

Judy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Altolvas P.  |  First Impressions 
Rating:
3.0

The evening work staff didn’t seem to know job. It took 2 hours to get a storage unit.

Veronica B.  |  First Impressions 
Rating:
1.0

The storage unit doesn’t work. I have to have my truck turned in at 9 am. I came to put my sofa in the storage unit at 8:20 am, only to find the storage building denying my access, both with my swipe card and my access code. I was told by staff that the storage access doesn’t always work, but this is of great inconvenience to me as a paying customer. I now have a large sofa in a truck and have to sit and wait. I don’t want to be charged an extra day for the truck and I would like to be able to access the storage unit that I’m paying nearly $100 a month for at my convenience.

Lena B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda S.  |  First Impressions 
Rating:
4.0

Had issues with using my password code to enter and exit the building. Staff at this location was very helpful with assisting me with the issue.

Lagerald T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

angela b.  |  First Impressions 
Rating:
3.0

The process of moving into a new storage unit as a student was complicated and stressful. My information was entered in wrong and trying to contact someone about the errors was difficult. When I brought up the errors the rep did not seem to care about it and just shrugged it away.

Naisha d.  |  First Impressions 
Rating:
5.0

I was initially working with Erin and had explained to her my frustrating situation about my move. She notated my file and Scottie the manager was very professional and took care of everything...Hi 5

Tisha B.  |  First Impressions 
Rating:
4.0

Staff is very friendly. Should have been told there was no elevator to bring stuff to second floor.

Sarah D.  |  First Impressions 
Rating:
5.0

The storage facility was amazing...clean, safe, well lit and they even had rolling carts available to help unload. The U-Haul personnel were courteous and helpful.

Matt M.  |  First Impressions 
Rating:
5.0

Great and professional customer service.

Darius C.  |  First Impressions 
No reviews have been submitted for this location.

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