Customer Reviews for U-Haul Moving & Storage of Piedmont Triad Airport

Rating:

5.0

None

Rating:

5.0

Great process to prepare set it up reservation online real easier. Save time by mobile

Rating:

1.0

Had to wait an extended time to get assistance after pulling into the return spot. The lady that greeted me was very nice. The U-Haul app is/was terrible. Kept timing out and not processing input. I then got assistance from a young man to get checked in; he was nice. I brought the truck back with about a half tank extra than when I got it. Due to the tank size of the truck (60 gallons) I thought I'd ask about getting reimbursed since it's well over $100. The man checking me in asked another man who I assume is a manager of sorts and this guy was a d*ck. Very poor customer service. U-Haul definitely needs to figure out a different methodology for fuel. It's currently a way of squeezing money out of customers. I will find a way to return the truck with just the right amount of gas in the future, just out of principle.

Rating:

5.0

Staff was very helpful and knowledgeable.

Rating:

5.0

They just made everything less stressful and it was great.

Rating:

5.0

The 20 foot truck I rented could use some serious mechanical attention. The steering was VERY loose (so much so that I could turn the steering wheel 1/8th of a turn before it would actually turn the wheels), and the steering wheel was pointed at the 2 o'clock position while driving straight. Overall the service at this location was excellent, and the employees were pleasant and courteous. That vehicle, however, should have been considerably more mechanically sound.

Rating:

5.0

In the description of the utility trailers, it should be noted that the opening access to the trailer is smaller than the trailer dimensions. Not knowing this caused a difficult situation that cost me money that could have been saved. Hopefully I receive some type of reimbursement for the time and money that was lost because of this detail that was not included in the description.

Rating:

5.0

Great team at this location - very friendly, knowledgeable and professional.

Rating:

2.0

Your prices are ridiculous a pickup truck that says $19.95 turned in over $170 for 1 day use! Wow 🤦🏽‍♂️

Rating:

5.0

Maria at Compass was great and helpful.

Rating:

4.0

Wait time was a little long when returning trailer but other than that it was good.

Rating:

5.0

Very helpful at pick up and drop off.

Rating:

1.0

They over charged me twice

Rating:

4.0

The process was good, up until the situation where the people didn't check my return back in within normal hours. So I was charged for two days instead of one. And they couldn't give me credit so I had to call a customer service number, which involved a 25 minute on-hold time. It was eventually resolved, but seemed like it should have never happened since I did everything that was asked of me.

Rating:

1.0

Returned Sunday night but could not connect to Internet to return my truck. Charged an additional day AND for gas after putting $60 in the truck before drop off and for gas and additional charges. $75 additional charges I did not expect to pay. Tried to call and waited 25 mins before just hanging up.

Rating:

4.0

The trailer look like somebody had put an engine block and there was oil all over the floor. I sent a picture on the checkout. The staff at the place took about an hour to clean it out and it was very acceptable after they did.

Rating:

5.0

Make sure all areas of the vehicle such as doors are working properly before sending someone off with the keys.

Rating:

5.0

Well done

Rating:

5.0

I found out the rear tire was flat when I loaded the car on the trailer resulting in me having to air it up in my driveway. I should have checked all the tires before departing the UHaul site.

Rating:

5.0

Great location - extremely efficient and organized. I picked up and dropped off in less thank half the time I expected on both ends. The vehicle was very clean but honestly it needed some minor maintenance. The "low oil" light came on frequently, and the front tires had very little tread and out-of-balance enough to vibrate a lot at highway speeds. Not a big problem for my move, but I would suggest some preventive maintenance on that vehicle soon.

Rating:

3.0

We were not told all information prior to getting the vehicle such as final price and gas expectations.

Rating:

1.0

Having to wait an additional hour for a rental when a reservation has been arranged in advance is unacceptable. I understand not being able to control people's return times but that information should be explained upon reserving. I don't understand the point of making a reservation if the time cannot be guaranteed. How is a person to make plans around that? And upon asking for a resolution, to be recommended to another company?? That is beyond me.

Rating:

4.0

Uploading drivers license did mot work.

Rating:

1.0

Not poor for location. Poor for how to rent. On-Line portion is a joke. need to have the person who wrote the software go out and test it on 5 random people to see if they can get through it. Not very user friendly. Location was Average.

Rating:

5.0

Very friendly, easy in and out! Have used this location many times for renting, dropping off, and buying supplies! Two thumbs up!

Rating:

4.0

Was a good experience

Rating:

5.0

Professional, efficient, polite.

Rating:

1.0

The service was horrible. She overcharged me, refunded her mistake then recharged me, ultimately causing $120 to come out of my account for a $25 rental. I still have not received the refund. Plus the whole check in took over an hour. Horrible customer service, with absolutely no supervision on site. I would not recommend anyone going here to this location.

Rating:

5.0

The staff was very friendly and helpful!!

Rating:

4.0

We dropped off evening of 5/15. Followed up with a phone call next day, 5/16 and was assured our trailer would be checked in. I received email charging us for an extra day! My husband has called back and still no resolution.

Rating:

5.0

$mile and greetings

Rating:

5.0

Great location. Will rent from his location again.

Rating:

1.0

Very bad customer service.

Rating:

5.0

There is nothing I saw for improvement. Customer service was great and easy to get my rental. Thank you.

Rating:

3.0

my box was picked up earlier than the stated date before i had finished packing my box. i was able to drive to greensboro to finish packing was it was very frustrating. when i got to greensboro the staff was very friendly though

Rating:

4.0

Would be helpful if the trucks were filled with gas prior to pickup

Rating:

1.0

I made reservation at w gate city to be pick up at 10am called to say I was running late the guy said it's fine to only get to store to no truck I was told upon arriving it was a conflict I need to now go pick my truck up at w friendly which no where near my home. Truck wasn't on full showed to front desk still told me to bring back on full???

Rating:

3.0

Check in was swift and seamless. When I came back to drop the truck off, a gentleman took my keys and told me it would be about 15 minutes until he could inspect my truck. I didn't see him for another 45 minutes so I waited in line at the desk to inquire about how much longer it would be. Eventually I was told that I could just leave and it would be taken care of. It was a frustrating drop off experience. I was also charged for SafeMove when I did not opt for it when I booked the truck.

Rating:

2.0

Could not click CONTINUE!!! When I returned the trailer - after closing hours @7:45pm - I start the uhaul.com/share process to verify and return the trailer. I couldn't pass STEP 2 and click CONTINUE (it was dimmed out) because I had not taken photos at the time of when I started the rental. I was not told that I MUST perform this to make sure I am not charged the extra return fee of $20. This is a BUG in your system or lack of training for your employees. AND it put a lot of stress on me to try to comply with this task that I was doomed to do at time of return, as I didn't have any photos taken before I started the rental.

Rating:

4.0

Store charged me for fuel and I put the truck back on the fuel spot it was at when I picked it up. I very upset and need my money back. I have pictures too.

Rating:

5.0

Thanks again!

Rating:

5.0

Everything was outstanding! The staff was friendly, the ease of check in and check out was quick and efficient! Highly recommend and everyone at this location was A+!!

Rating:

3.0

Truck did not run well

Rating:

4.0

The hitch install before I picked up the trailer took a very long time, but all the employees were fantastic and attentive.

Rating:

5.0

I wish I could remember her name. There was a college student from Alabama who was going to college in Winston Salem. She was fantastic. It's rare to feel like someone is on your team. I don't mean she'd side with me over U-Haul. Just that she genuinely wanted good things for us.

Rating:

5.0

Was VERY impressed with every aspect of our experience renting a UBox for a xcountry move. At each step the professionalism and customer service was top notch. Thank you.

Rating:

5.0

Keep up the great work and service - no issues

Rating:

5.0

I actually think you sent too many furniture pads, when you are moving out of state you have limited space so I would send about half of those next time. Other than that the staff were very friendly and helpful. You made the entire process run smoothly. I will use you again :) Thanks!

Rating:

4.0

The truck had no air conditioning. It only blew hot air the whole way.

Rating:

5.0

the appliance dolly and furniture dolly was not working properly. we I returned the truck, they had no problem giving me credit for those 2 items

Rating:

3.0

The online, contact-free pick up was not. You had to go into the building and wait in line to get the key. SO it took twice as long-first to load everything online then to wait for an agent.

Rating:

4.0

The truck drive as if it needed a new transmission or engine. It didn't pull good at all. I was afraid to turn it off because I didn't know if it would turn back on. The gas was less than what the agreement stated.

Rating:

5.0

U-haul needs to replace the tires on their trailers when needed. I was concerned about a five hour drive with the tires on my 5 hour highway trip. They also need to check and replace the trailer light wires when needed.

Rating:

5.0

I had not rented a vehicle in several years. I was amazed how easy it was to use the on-line services and mobile app for reserving, picking up and returning the vehicle. I was told by the staff that future plans call for EVEN EASIER transaction processing! I can't imagine how it could get any easier! The value and service was first class!

Rating:

4.0

The check in process using uhaul.com/share was not working correctly and was very difficult to navigate. There were several other customers there when I was and we were all having the same issue. I suggest you improve the website if you are going to expect customers to use it to return equipment after hours.

Rating:

1.0

Poor operation and uneducated staff

Rating:

4.0

The milage was not correct and was not able to be corrected using the texted link

Rating:

5.0

Customer service was very professional and I want to thank U-Haul company for the service I received

Rating:

5.0

The staff did everything they could to make sure I had enough space to store my things

Rating:

5.0

They worked with me and did what I needed

Rating:

5.0

Flawless

Rating:

4.0

Very quick and convenient rental.

Rating:

5.0

The young lady that helped me explained everything and was very polite.

Rating:

4.0

Clean facility and storage units. Would use again if needed.

Rating:

4.0

The best staff at friendly Ave locations is Annie .I m not sure her name spelling. Thank you

Rating:

5.0

The only problem I had was within the first couple of months I received an e mail that the storage would go up if it wasn’t paid before the 1st. Unpaid before the first and my storage payment still went up. I called to discuss but the manager was on vacation. I never checked on it again.

Rating:

5.0

Great service and super easy and fast to book a rental.

Rating:

3.0

Smell of dead animal in one unit inside no rodent food in trays. Staff very helpful and friendly. Had steps which to.much heavy stuff. Docking to unload was a joke set up higher than trick then a bar ran . So u have a dangerous gap between dock and truck plus a bar o. Dock which makes n impossible to upload with a rental of extra moneyTRIP hazardfor sure! .

Rating:

5.0

Excelent

Rating:

5.0

Just continue

Rating:

2.0

I rented a storage unit at U-haul for 4 years and 8 months consecutively (the same unit) and I was treated disrespectfully, put on hold for over 20 minutes with no repeat follow up from the U-haul staff member, spoken to rudely , interrupted repeatedly when speaking with a representative, had my U-haul truck rental reservations canceled and moved to a location 30 miles out of the way and it is much more details I can add here, but this is just the overview of my experience.I will never recommend U-haul.

Rating:

5.0

MS Erin was top notch!

Rating:

3.0

Rented a 10’ by 10’ and the door way was entirely too small. Couch got a little damaged going in

Rating:

5.0

The office staff goes above and beyond to help and answer questions. We really appreciate it!!

Rating:

5.0

Everybody was professional and the process was easy.

Rating:

5.0

Well done! Would rent again.

Rating:

5.0

I've used U-Haul for numerous moves and always had a good experience with the staff, trucks and storage. Thank you!

Rating:

5.0

Not cheap, but worth the money. Very clean and good staff. I would use them again. Thanks

Rating:

5.0

No issues at all! Very good experience

Rating:

4.0

The one thing I feel is that I should receive some type of rebate back as I only used half of the last Mo th but paid for the entire month.

Rating:

2.0

We should have access to facilities beyond 6.

Rating:

5.0

AFTER AN EXTREMELY STRESSFUL BEING OF MY MOVE DUE YO SEVERAL UHAUL RESERVATION CHANGES THE GENTLEMAN AT TBIS LOCATION WAS A GREAT HELP WITH GETTING MY STORAGE UNIT QUICKLY AND GETTING PERMISSION TO LEAVE MY TRUCK AT THE LOCATION. I APPLAUD HIM BECAUSE HE WAS THE SILVER LINING AT THE END OF A STRESSFUL DAY.

Rating:

3.0

The staff at this location is polite and professional, and a less than excellent rating should not be reflected on them. My less than excellent rating is entirely reflected in the fact that the description of the unit on U-Haul's website could more accurately reflect the size of the unit.

Rating:

1.0

Non existent customer service. Poor communication and some biased employees. An employee named Chelsea was rude and never followed through with our reservation and nothing was done about it. A 26 ft truck out of state rental and the storage unit was upstairs with no elevator and no one mentioned that. I had to rent three units to be avoid hurting my old self and the people I hired to do the job. Trash and rat traps litter the place.

Rating:

5.0

Great service and great staff! Thank you

Rating:

2.0

The storage unit building stank like there was something dead. It was so terrible I could barely stand bing inside. The building was not secure...the door could be opened, the alarm would sound, but we were told no one would come to check on the alarm if it went off. There was also no elevator to the second floor. We decided to go elsewhere, as I did not want my items stinking like something dead.

Rating:

4.0

My only concern was my payment was the 14th of the month I moved out on the 15th very next day and feel you shouldn't of kept my entire month payment. A 5 day grace period should have been granted and I had to move trash from in front of my storage that someone else left. Other wise my three years doing business with you was great.

Rating:

5.0

The building was always clean, friendly staff and lots of carts.

Rating:

3.0

I couldn't get a climate controlled room and so some of my stuff got a little dry mold. I don't know if that can be helped, but I would o ly reccomend you guys if you had climate controlled units available.

Rating:

5.0

Staff was awesome!

Rating:

4.0

The office area is well stocked and the staff I dealt with was awesome Erin Carter the storage area needs to be cleaned and swept on a regular basis and it all the areas should be climate controlled with ac the check in and out process was excellent and the staff worked with me to adjust my reservation thank you

Rating:

5.0

Really great service. It was a very busy day but that did not compromise his service.

Rating:

5.0

We never used U-Box before and Sabrina was very helpful explaining to us how it worked. Sabrina was also very patient and kept us informed of all the steps involved in the process. Everyone that we were in contact with at this location was very friendly and helpful, whether we were in-person or via the telephone.

Rating:

5.0

Very nice people.

Rating:

5.0

This was a great location for my needs. The staff was great and facilities were well maintained. I have nothing but positive things to say about this location.

Rating:

1.0

There was a billing error and staff billed me for late fees with no notice about the error, then became very rude while attempting to resolve it. It was eventually resolved after arguing to convince them to check their own records.

Rating:

5.0

I really had a tuff day and your employee Shayy was a huge help to me moving in , very friendly and professional. Made my whole day better

Rating:

5.0

Better than expected. Loading docks are an excellent feature when moving in a lot of stuff.

Rating:

5.0

They really try to work with you whenever there is an issue or you are late, etc… storage unit is easy to access and also-very clean and maintained.. i just wish i had access after hours, overall a 10/10 experience.

Rating:

1.0

See notes on my acct

Rating:

5.0

Jasmine was super helpful and friendly.

Rating: