Customer Reviews for U-Haul Moving & Storage of Piedmont Triad Airport

Rating:

4.0

Was a good experience

Rating:

5.0

Professional, efficient, polite.

Rating:

1.0

The service was horrible. She overcharged me, refunded her mistake then recharged me, ultimately causing $120 to come out of my account for a $25 rental. I still have not received the refund. Plus the whole check in took over an hour. Horrible customer service, with absolutely no supervision on site. I would not recommend anyone going here to this location.

Rating:

5.0

The staff was very friendly and helpful!!

Rating:

4.0

We dropped off evening of 5/15. Followed up with a phone call next day, 5/16 and was assured our trailer would be checked in. I received email charging us for an extra day! My husband has called back and still no resolution.

Rating:

5.0

$mile and greetings

Rating:

5.0

Great location. Will rent from his location again.

Rating:

1.0

Very bad customer service.

Rating:

5.0

There is nothing I saw for improvement. Customer service was great and easy to get my rental. Thank you.

Rating:

3.0

my box was picked up earlier than the stated date before i had finished packing my box. i was able to drive to greensboro to finish packing was it was very frustrating. when i got to greensboro the staff was very friendly though

Rating:

4.0

Would be helpful if the trucks were filled with gas prior to pickup

Rating:

1.0

I made reservation at w gate city to be pick up at 10am called to say I was running late the guy said it's fine to only get to store to no truck I was told upon arriving it was a conflict I need to now go pick my truck up at w friendly which no where near my home. Truck wasn't on full showed to front desk still told me to bring back on full???

Rating:

3.0

Check in was swift and seamless. When I came back to drop the truck off, a gentleman took my keys and told me it would be about 15 minutes until he could inspect my truck. I didn't see him for another 45 minutes so I waited in line at the desk to inquire about how much longer it would be. Eventually I was told that I could just leave and it would be taken care of. It was a frustrating drop off experience. I was also charged for SafeMove when I did not opt for it when I booked the truck.

Rating:

2.0

Could not click CONTINUE!!! When I returned the trailer - after closing hours @7:45pm - I start the uhaul.com/share process to verify and return the trailer. I couldn't pass STEP 2 and click CONTINUE (it was dimmed out) because I had not taken photos at the time of when I started the rental. I was not told that I MUST perform this to make sure I am not charged the extra return fee of $20. This is a BUG in your system or lack of training for your employees. AND it put a lot of stress on me to try to comply with this task that I was doomed to do at time of return, as I didn't have any photos taken before I started the rental.

Rating:

4.0

Store charged me for fuel and I put the truck back on the fuel spot it was at when I picked it up. I very upset and need my money back. I have pictures too.

Rating:

5.0

Thanks again!

Rating:

5.0

Everything was outstanding! The staff was friendly, the ease of check in and check out was quick and efficient! Highly recommend and everyone at this location was A+!!

Rating:

3.0

Truck did not run well

Rating:

4.0

The hitch install before I picked up the trailer took a very long time, but all the employees were fantastic and attentive.

Rating:

5.0

I wish I could remember her name. There was a college student from Alabama who was going to college in Winston Salem. She was fantastic. It's rare to feel like someone is on your team. I don't mean she'd side with me over U-Haul. Just that she genuinely wanted good things for us.

Rating:

5.0

Was VERY impressed with every aspect of our experience renting a UBox for a xcountry move. At each step the professionalism and customer service was top notch. Thank you.

Rating:

5.0

Keep up the great work and service - no issues

Rating:

5.0

I actually think you sent too many furniture pads, when you are moving out of state you have limited space so I would send about half of those next time. Other than that the staff were very friendly and helpful. You made the entire process run smoothly. I will use you again :) Thanks!

Rating:

4.0

The truck had no air conditioning. It only blew hot air the whole way.

Rating:

5.0

the appliance dolly and furniture dolly was not working properly. we I returned the truck, they had no problem giving me credit for those 2 items

Rating:

3.0

The online, contact-free pick up was not. You had to go into the building and wait in line to get the key. SO it took twice as long-first to load everything online then to wait for an agent.

Rating:

4.0

The truck drive as if it needed a new transmission or engine. It didn't pull good at all. I was afraid to turn it off because I didn't know if it would turn back on. The gas was less than what the agreement stated.

Rating:

5.0

U-haul needs to replace the tires on their trailers when needed. I was concerned about a five hour drive with the tires on my 5 hour highway trip. They also need to check and replace the trailer light wires when needed.

Rating:

5.0

I had not rented a vehicle in several years. I was amazed how easy it was to use the on-line services and mobile app for reserving, picking up and returning the vehicle. I was told by the staff that future plans call for EVEN EASIER transaction processing! I can't imagine how it could get any easier! The value and service was first class!

Rating:

4.0

The check in process using uhaul.com/share was not working correctly and was very difficult to navigate. There were several other customers there when I was and we were all having the same issue. I suggest you improve the website if you are going to expect customers to use it to return equipment after hours.

Rating:

1.0

Poor operation and uneducated staff

Rating:

4.0

The milage was not correct and was not able to be corrected using the texted link

Rating:

5.0

Customer service was very professional and I want to thank U-Haul company for the service I received

Rating:

5.0

The staff did everything they could to make sure I had enough space to store my things

Rating:

5.0

They worked with me and did what I needed

Rating:

5.0

Flawless

Rating:

4.0

Make sure the truck that is reserved is available before allowing the reservation to complete. And make sure check engine lights are off for peace of mind while driving to make sure the vehicle won't break down

Rating:

1.0

The staff is is not knowledgeable. They not friendly or attentive. They did not know how to provide a receipt for rental return. After an hour, I had to call the U-National customer ser

Rating:

3.0

The customer representatives do not really pay attention to customers, most of them are on their phone when you are talking to them.

Rating:

5.0

I feel like short staffed if no of customers is many.

Rating:

2.0

When I returned the trailer at the Greensboro location, a young lady from the front desk was guiding me to get the trailer close to the trailers area and she called a guy working in the Hitch shop to help us. The guy came over rather upset (to be interrupted in his work I guess). He disconnected the trailer from my car where we were at that time, right in the middle of the parking lot, on a slope. He pushed the trailer down the slope like that was not part of his job and wanted to be done with it, and went back to the hitch shop totally ignoring where the trailer was going to end. The trailer ended up against other trailers parked down on the lot. Reckless and unnecessary angry behavior in front of a customer. I was shocked, but the young lady did not seem to be surprised by that behavior, and said it was all good and I could leave!

Rating:

5.0

I was pleased with my experience here, and all employees were very friendly and helpful - answering questions and making check-in quick & easy.

Rating:

4.0

Very quick and convenient rental.

Rating:

1.0

My experience was terrible. I would never recommend or never rent from them again. The employees didn't know how to do their job or even tried. I was given the wrong vehicle for one. Then they ask me to come back after the truck was loaded. Then after I turn it in. They charge me again On the next day because an employee assumed I hadn't returned it, instead of doing her job and making sure. Then later she called me again and asked who I have the key to because she couldn't find it. Wow, talk to your co workers and figure things out before you call customers with assumptions. Especially after I followed all the protocols. I should of never been this inconvenienced for a rental.

Rating:

3.0

If something is not available, it would be nice to be informed beforehand &/or accommodated properly. Also checking online orders along with the rentals would be greatly appreciated so a customer does not leave without what they already paid for.

Rating:

5.0

The young lady that helped me explained everything and was very polite.

Rating:

5.0

Drop off online after store hours is a little time consuming when you're on time frame with dropping it off.

Rating:

5.0

Very nice and helpful people

Rating:

3.0

The lock seems to have broken on one of my containers and someone simply put a note on it saying there was no lock. It was also next to impossible to get the lock out of hatch where it was. Luckily all my stuff was still there and fine. I don't know what happened there but that's ridiculous.

Rating:

4.0

Clean facility and storage units. Would use again if needed.

Rating:

4.0

The best staff at friendly Ave locations is Annie .I m not sure her name spelling. Thank you

Rating:

1.0

The retuen quipment area was fill and disorganized after hours. It needs to be managed better.

Rating:

5.0

I have nothing bad to say about this company!! I had a bad morning and they made it awesome for me!!!

Rating:

5.0

Excellent service and excellent vehicle; consequently, excellent experience! Good job.

Rating:

4.0

One day rental, everything went smooth. Even the drop off was very hassle free. I would use these folks again if the need arose.

Rating:

5.0

The facility is well run. I need to call out the exemplary service from the agent that checked me in. He was very helpful and informative, making the whole process a breeze. I had the exact opposite experience when I dropped it off. Sullen young man who wouldn't look me in the army or have a functioning conversation with me. Just barking Arden's and directing me w hand gestures like I knew what he was talking about or worked for him. Zero customer service. But the checkin experience still makes it an overall good experience.

Rating:

3.0

A little too pricy . For the 2.5 hours I needed it for

Rating:

5.0

Great service from the staff

Rating:

5.0

Very efficient check-in process, very fair overage assessment … I expected the overage to be much more. Thank you for making my trip less stressful!

Rating:

5.0

The only problem I had was within the first couple of months I received an e mail that the storage would go up if it wasn’t paid before the 1st. Unpaid before the first and my storage payment still went up. I called to discuss but the manager was on vacation. I never checked on it again.

Rating:

5.0

Great service and super easy and fast to book a rental.

Rating:

5.0

I love this location.

Rating:

5.0

In out fast good

Rating:

5.0

John at the Greensboro location was VERY helpful and professional. As soon as I pulled in he immediately jumped to action. Great customer service!

Rating:

3.0

Smell of dead animal in one unit inside no rodent food in trays. Staff very helpful and friendly. Had steps which to.much heavy stuff. Docking to unload was a joke set up higher than trick then a bar ran . So u have a dangerous gap between dock and truck plus a bar o. Dock which makes n impossible to upload with a rental of extra moneyTRIP hazardfor sure! .

Rating:

5.0

Excelent

Rating:

5.0

Just continue

Rating:

2.0

I rented a storage unit at U-haul for 4 years and 8 months consecutively (the same unit) and I was treated disrespectfully, put on hold for over 20 minutes with no repeat follow up from the U-haul staff member, spoken to rudely , interrupted repeatedly when speaking with a representative, had my U-haul truck rental reservations canceled and moved to a location 30 miles out of the way and it is much more details I can add here, but this is just the overview of my experience.I will never recommend U-haul.

Rating:

5.0

MS Erin was top notch!

Rating:

3.0

Rented a 10’ by 10’ and the door way was entirely too small. Couch got a little damaged going in

Rating:

5.0

The office staff goes above and beyond to help and answer questions. We really appreciate it!!

Rating:

5.0

Everybody was professional and the process was easy.

Rating:

5.0

Well done! Would rent again.

Rating:

5.0

I've used U-Haul for numerous moves and always had a good experience with the staff, trucks and storage. Thank you!

Rating:

5.0

Not cheap, but worth the money. Very clean and good staff. I would use them again. Thanks

Rating:

5.0

No issues at all! Very good experience

Rating:

4.0

The one thing I feel is that I should receive some type of rebate back as I only used half of the last Mo th but paid for the entire month.

Rating:

2.0

We should have access to facilities beyond 6.

Rating:

5.0

AFTER AN EXTREMELY STRESSFUL BEING OF MY MOVE DUE YO SEVERAL UHAUL RESERVATION CHANGES THE GENTLEMAN AT TBIS LOCATION WAS A GREAT HELP WITH GETTING MY STORAGE UNIT QUICKLY AND GETTING PERMISSION TO LEAVE MY TRUCK AT THE LOCATION. I APPLAUD HIM BECAUSE HE WAS THE SILVER LINING AT THE END OF A STRESSFUL DAY.

Rating:

3.0

The staff at this location is polite and professional, and a less than excellent rating should not be reflected on them. My less than excellent rating is entirely reflected in the fact that the description of the unit on U-Haul's website could more accurately reflect the size of the unit.

Rating:

1.0

Non existent customer service. Poor communication and some biased employees. An employee named Chelsea was rude and never followed through with our reservation and nothing was done about it. A 26 ft truck out of state rental and the storage unit was upstairs with no elevator and no one mentioned that. I had to rent three units to be avoid hurting my old self and the people I hired to do the job. Trash and rat traps litter the place.

Rating:

5.0

Great service and great staff! Thank you

Rating:

2.0

The storage unit building stank like there was something dead. It was so terrible I could barely stand bing inside. The building was not secure...the door could be opened, the alarm would sound, but we were told no one would come to check on the alarm if it went off. There was also no elevator to the second floor. We decided to go elsewhere, as I did not want my items stinking like something dead.

Rating:

4.0

My only concern was my payment was the 14th of the month I moved out on the 15th very next day and feel you shouldn't of kept my entire month payment. A 5 day grace period should have been granted and I had to move trash from in front of my storage that someone else left. Other wise my three years doing business with you was great.

Rating:

5.0

The building was always clean, friendly staff and lots of carts.

Rating:

3.0

I couldn't get a climate controlled room and so some of my stuff got a little dry mold. I don't know if that can be helped, but I would o ly reccomend you guys if you had climate controlled units available.

Rating:

5.0

Staff was awesome!

Rating:

4.0

The office area is well stocked and the staff I dealt with was awesome Erin Carter the storage area needs to be cleaned and swept on a regular basis and it all the areas should be climate controlled with ac the check in and out process was excellent and the staff worked with me to adjust my reservation thank you

Rating:

5.0

Really great service. It was a very busy day but that did not compromise his service.

Rating:

5.0

We never used U-Box before and Sabrina was very helpful explaining to us how it worked. Sabrina was also very patient and kept us informed of all the steps involved in the process. Everyone that we were in contact with at this location was very friendly and helpful, whether we were in-person or via the telephone.

Rating:

5.0

Very nice people.

Rating:

5.0

This was a great location for my needs. The staff was great and facilities were well maintained. I have nothing but positive things to say about this location.

Rating:

1.0

There was a billing error and staff billed me for late fees with no notice about the error, then became very rude while attempting to resolve it. It was eventually resolved after arguing to convince them to check their own records.

Rating:

5.0

I really had a tuff day and your employee Shayy was a huge help to me moving in , very friendly and professional. Made my whole day better

Rating:

5.0

Better than expected. Loading docks are an excellent feature when moving in a lot of stuff.

Rating:

5.0

They really try to work with you whenever there is an issue or you are late, etc… storage unit is easy to access and also-very clean and maintained.. i just wish i had access after hours, overall a 10/10 experience.

Rating:

1.0

See notes on my acct

Rating:

5.0

Jasmine was super helpful and friendly.

Rating:

3.0

I did not know it was second floor and there were no elevators. The unit did not have a lock in it at first. The process and communication was very easy and efficient. The dollys, carts, and carrying equipment available for free was very helpful.

Rating:

1.0

Took too long. Tried to charge me for my first month that was supposed to be free. Loud alarm going off for hours .. too much to list

Rating:

1.0

The alarm was going off the entire time I was getting everything set up. That took close to 45 min and it was still going off when I got done filling up my unit. Also got a nasty past due email and when I called the lady couldn’t tell me why. Unnerving especially considering I verified my free month in advance. Made a reservation a couple days prior and it was nowhere to be found when I arrived. It’s close and convenient but otherwise nothing good about it

Rating:

3.0

Everything was fine until i received a call stating that there was a leakage in the area of my unit. I do appreciate the notification though!

Rating:

3.0

They did not put a lock in my unit, so I asked for one.

Rating:

5.0

My experience at this location made up for a very unfortunate experience and subpar customer service at the 911 Gate City U-haul location. Thank you, W. Friendly folks!

Rating:

3.0

Despite reservations being confirmed on Friday and guaranteed with a credit card the unit was not available

Rating:

5.0

No problems. Been very helpful in many way and nice staff

Rating:

5.0

N/A

Rating:

5.0

I want to thank Jazmine for her help and curtesy in finding me the perfect storage for my belongings.

Rating:

3.0

Reserved larger storage unit on first floor but when I showed up only 5x5 was available. I recently had back surgery and cannot carry items up and down stairs. I am highly disappointed and agitated.

Rating:

5.0

Price could be a little cheaper on mileage, but overall great.

Rating:

2.0

I believe when a company lacks integrity and can change policies without notifying the customer, this is not a good company and I will soon terminate my business with u-haul and I hope to never use them again

Rating:

3.0

Everything was fine until checkout. When I was ready to move out of the storage unit (August 17, 2020), I went to the front office to notify them. They said they just needed to do a walk through. I have receive numerous emails and statements in the mail where late fees were assessed. I have had to call 3 times to try to remind them I had already moved out. Extremely frustrating to get through to someone and then my account still wasn't fixed. Hopefully, after today's call everything was concluded.

Rating:

3.0

Found water on the floor in my unit and a few items were wet because of the water.

Rating:

5.0

Please offer discounts for college students. Especially when there is an emergency evacuation

Rating:

5.0

Thanks for help with staff that assisted me during check out

Rating:

5.0

everyone was very courteous but the facilities were always full of garbage and debris dear the units, and not enforcing log in alarms kept going off were very annoying.

Rating:

5.0

U guys helped me when I thought I was not going to be able to make it. Thank you on behalf of all the college students that you have helped.

Rating:

4.0

The loading dock was in need of some cleaning as there was a lot of water along the dock which also had an awful smell do trying to maneuver the carts through the area without your items getting wet and hoping not to drop anything that would fall into the water was a bit difficult. Not sure where the water came from but it covered the soles of our shoes and it hadn’t rained so not sure what was going on with that but the dock smelled like vomit. I wish the doors to get into the units were wider. It was very hard to get my furniture especially sofa and loveseat into the door of the 10’ x 10’ unit.

Rating:

5.0

My experience with Uhaul was great. They were very accommodating and my items were safe and secure for the duration of my lease.

Rating:

5.0

The staff was friendly and very helpful.

Rating:

5.0

Great staff. They were very helpful.

Rating:

5.0

bathroom was clogged and unusable. ramps preferred to upper level instead of climbing stairs with heavy furniture

Rating:

3.0

The evening work staff didn’t seem to know job. It took 2 hours to get a storage unit.

Rating:

1.0

The storage unit doesn’t work. I have to have my truck turned in at 9 am. I came to put my sofa in the storage unit at 8:20 am, only to find the storage building denying my access, both with my swipe card and my access code. I was told by staff that the storage access doesn’t always work, but this is of great inconvenience to me as a paying customer. I now have a large sofa in a truck and have to sit and wait. I don’t want to be charged an extra day for the truck and I would like to be able to access the storage unit that I’m paying nearly $100 a month for at my convenience.

Rating:

4.0

Had issues with using my password code to enter and exit the building. Staff at this location was very helpful with assisting me with the issue.

Rating:

4.0

I am very pleased with my experience at Uhaul storage on West Friendly from 2015 until 2020.

Rating:

4.0

Everyone was friendly and respectful.

Rating:

3.0

Complained this week while moving items from my unit that the the bathroom was very dirty.. male staff member made several excuses... but didn’t clean it..

Rating:

3.0

The process of moving into a new storage unit as a student was complicated and stressful. My information was entered in wrong and trying to contact someone about the errors was difficult. When I brought up the errors the rep did not seem to care about it and just shrugged it away.

Rating:

1.0

I have learned to never recommend any place, that is the reason I selected no. But, when I picked up the van, I had attempted to do the online part but that failed, and couldn't get a response online. The guy working the desk was creepy! Made weird comments about how I did things perfectly, the system was just acting up. He took a pic of my ID for some reason, never had that happen before. Couldn't tell if he did it with my credit card also. When I asked him about it he said he didn't do it. The guy had his volume turned up on the phone and I could clearly hear the picture taking sound. I have cancelled my credit card because of this and now concerned about my drivers license information being out that. I feel I need to get the redone. I am expecting u-haul to reimburse me for this expense and provide me with an explanation of why he is taking picture of my id and possibly my credit card.

Rating:

5.0

My family and I are appreciative of the deal U-haul storage offered for college students during this difficult time. The staff was also very friendly and helpful.

Rating:

2.0

The Gentlemen that was helping was very nice, but able to help pick out a unit. His coworkers did not help him much. It took an hour to get a 10 x 10 and then they could not print a document that stated what we just did. Nice place but painful get a 10 x 10. Still have received confirmation of my unit. eric.burg@applerockl.com

Rating:

5.0

Scottie is a natural leader and has great professionalism. He listened to my situation without judging me. We need more people like Scottie who knows how to go above and beyond

Rating:

5.0

I was initially working with Erin and had explained to her my frustrating situation about my move. She notated my file and Scottie the manager was very professional and took care of everything...Hi 5

Rating:

4.0

Staff is very friendly. Should have been told there was no elevator to bring stuff to second floor.

Rating:

4.0

Great Job

Rating:

5.0

I have continued to rent another U-Haul storage unit in another state after closing this one. That is how much I really like uhaul storage units . Thanks you for the continuous great service u provide

Rating:

5.0

Julian was a great help and went above and beyond to make sure everything was good.

Rating:

5.0

Very pleased with my experience with this location for the short term storage of my belongings and rental vehicles.

Rating:

1.0

The storage is infested with roaches! I told the manager and she lied and said she had everything fumigated to only get my things from storage and it had roaches all over it. Horrible!

Rating:

5.0

Customer service 100% facility 100% proper equipment 100%

Rating:

5.0

The storage facility was amazing...clean, safe, well lit and they even had rolling carts available to help unload. The U-Haul personnel were courteous and helpful.

Rating:

2.0

When I went in the systems were down so had to rental of storage manually. Showed reservations on my phone however gave me a list of units that had higher price than online. Lock ordered but not avail

Rating:

5.0

Customer service superior . Thanks to Erin and Johnathan and the rest of the crew.....

Rating:

3.0

Mold on items. Hallway lights were out for most of the months I rented.

Rating:

5.0

Great and professional customer service.

Rating:

5.0

Very friendly and helpful staff!

Rating:

5.0

N/A

Rating:

1.0

Extremely unhelpful employees--Arthur and Julian proved not only apathetic but actively unhelpful. Unable to answer basic questions like where is my ubox. I wasted hours on the phone with CS

Rating:

5.0

I am awaiting a credit on my credit card bill for the final month's payment. The April payment had already been posted to my AMEX card, but a credit was to be issued.

Rating:

5.0

It was good

Rating:

5.0

I could not have asked for a better moving and storage experience during a very stressful time in my life. Thank you to Sayge T. for the kindness and help with all my last minute changes!!!

Rating:

5.0

Great see

Rating:

5.0

Your delivery driver was great to work with , very helpful

Rating:

5.0

Jonathan was so nice and helpful!

Rating:

5.0

U-Haul saved the day! Moving my daughter cross country couldn’t have been easier! Wonderful service that I will definitely recommend. Thanks so very much!

Rating:

4.0

I thought your service was very good but I am still waiting from Scott Bozi 8332280632 at the insurance company about my damages claim of personal property;my lawyer would like to know what you inten

Rating:

5.0

Sabrina was on top of her game. Did everything possible to get my stuff out of new York and to me in Greensboro N.C. I'm in awe of her. She fought for her company as well as for me. She amazing kudos.

Rating:

5.0

My move went smoothly , thank you U-Haul!

Rating:

2.0

Missing container

Rating:

5.0

Great staff to assist with your moving excellent.

Rating:

5.0

Friendly, loved the customer service

Rating:

3.0

I was disappointed at check out of my unit on 8/4/18. Was promised a receipt via my email when I requested paper copy. I have yet to receive the email. jshelburne@triad.rr.com-need receipt! Thanks!

Rating:

5.0

This is the first time I have used a storage unit.

Rating:

3.0

n/a

Rating:

3.0

The customer care reps where very very rude and unprofessional the late fees suck. Every move month you have a auction for 1 month ! Give people a break!!