Customer did not leave a comment.
PATTI GCustomer Reviews for U-Haul Moving & Storage of Piedmont Triad Airport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This Uhaul is very busy, I moved out on a hot Saturday. I have to thank the workers Derrick and the other man working(idk name) for their customer service and help. Also Orlando knows everything Uhaul and a great manager, he handles issues quickly and efficiently.
NEAH T | Overall ExperienceSuper nice, very prompt and courteous employees.
John CAwesome check in a check out experience. Associates were very supportive
VARUN HMake sure corporate U-Haul has a solid connection/help line/portal access with local u-haul affiliates to help with customer service for options that are handled by corporate such as U-Box modifications.
CARL PMore space for vehicles to be retuned.
JAMES RGreat customer service 👏 👌 👍 .
AHMED AWill never understand the business model that doesn’t allow me to guarantee an appliance dolly when renting a truck.
David CEverything was great
Steven JDelivery and pickup drivers were awesome. Safely delivered and picked up the containers while navigating in a residential neighborhood.
Brian PWonderful crew helping outside with the trailer. Great experience.
John Onothing to do, top notch office on friendly avenue
TARIUS LWhen we dropped it off the guy there was very helpful and nice
Kelvin WExcellent customer service! The lady that helped me is absolutely excellent, I would recommend her for a management position, and I definitely think she should be given a raise$ for her excellent service, she really knows her business! She's a perfect representative!
Yusuf ANothing wrong with actual location. The truck shook when driving. Brakes were atrocious. It took a significant amount of effort to engage. We arrived at uhaul at apx 6pm, left around 640, yet our return time was 618. When we asked how much a second day would cost we were not given an amount, rather it's around $40. She didn't mention until the end that in addition to the we would be charged for blankets dollies and insurance, making the amount significantly more.
WILLIAM TCould work on the new locker process with are by step access instructions, as staff failed to mention that if don’t swipe bar card the alarm sounds when try yo open unit. And that the lock is inside on the floor.
PAUL W | First ImpressionsDrop off was fine and staff was helpful.
GEOFFREY CKeep up the good work. I was very satisfied with the service and the quality of the equipment.
MICHAEL MThey always do excellent and are very friendly even when they’re short staffed! Wouldn’t go anywhere else!!!!
ROBERT SHad requested 12 of the moving blankets. One of the packages had turned out to have been used before by someone who had not cleaned them off. The blankets were covered in tree pollen and ???, disgusting. It took more than just shaking them off to remove the pollen and other debris from the blankets. Very disappointed.
Carl HGreensboro Store was great like it always is. My comments poor rating to not reflect anything about the Greensboro store. Just the overall experience I had and the failures of UHAUL.
Dyyeun WGood job
WESLEY CHave somewhere for the customer to sit while they are waiting to be serviced.
SYLVIA CWell we paid $85.96 i think we need refund as we did so little mileage i believe we should get refund like $30 also we didn’t pick the mileage the guy wanted to close and he picked and ask for credit card The guy in front desk is the rudest to us and very very bad customer service i dont want to get anyone in trouble i believe his name is Dereck or maybe said wrong name he knew he was so wrong and he kept saying u don’t understand anything u don’t know what u want we want to close and we arrived 5:45 and kept talking very low to me and kept telling me i dont understand anything i never met anyone rude like this in my life and Iam not a complainer but u guys need to know who work for u so i need refund but u dont need to write him up he need a well talk how to respect and talk to customers
KHALED AThe pickup location was changed from somewhere nearby to a location much further out. The wait to obtain the trailer was extremely long. Then the dropoff location was pretty far although there were U-Haul locations that were closer.
ANDRE TIt really good smooth out plan to get truck everything awesome.
LAVONZA HThe unit that I was assigned had a rusty latch so after sitting around for almost an hour to have it fixed, we were told that we’d have to empty out the current unit and move all of my furniture to a new one. Things like this should be checked and confirmed before having someone move in. Very inconvenient and I would like for the manager to contact me ASAP regarding this.
Alyese W | First ImpressionsThe representative that helped me did a great job. She was efficient, friendly and got me on my way in a short time. She deserves recognition. Thank you.
JIMMY HIt was a little confusing where to find the rental office between all the equipment and the storage building.
EVAN AGeneral Manager and other representative were excellent and very personable. I would used them again
Tiffoney k | First ImpressionsI was scheduled to pick up at the 911 Gate City location. The location was utter chaos and the only 5x8 trailer had one light that was not working. So I had to call this U-Haul location (because the Gate City employees were too busy to help) to see if they had any available trailers. I got lucky and was able to pick one up at this location. However, I wasted 2 hours between arriving at the first location, waiting in line, getting the trailer connected only to discover the light bulb was out, calling the other location and driving to it. I will likely try to keep my rental activity with this location from now on. Everyone at this location was great to work with.
JANET DNice and pleasant to work with
CHRISTOPHER SNothing. Great service as always!
ROSS HI was informed that the truck had been flagged for an issue, but staff later assured me that it had been tested and was cleared for rental. Unfortunately, the truck did, in fact, have a problem, which made my journey unnecessarily difficult and stressful.
RAMAZAN APeople at the Friendly U-Haul location were very nice and make my truck rental transition easy.
ROGER ENice
Aamer Ohave the equipment reserved. Make sure your inventory is up to date and correct. I reserved a 6 x 10 before going over there. When I arrived, was told they didn't have any available despite being able to see 4 or 5 on the lot. the CSR said one was damaged but still showed up in inventory. Wouldn't it have been better to not showing it as available? I ended up getting a 5x8 with a crappy roll up door instead. Otherwise, a good experience. Will continue to use them in the future.
NATHAN SI want to say that James, and the other (2) guys that worked with him on April 20th were very professional, knowledgeable friendly had smiles on their faces they assistants me with all of my needs. Took the time to explain to me on options that I could use with my move. I rate these guys a 100+++. They were extremely helpful. These are some great guys.
LORRAINE K | First ImpressionsI do wish the truck was already filled up when I picked it up. It was basically empty. I feel like I spent more money filling it up first then turning around n having to fill it up again before I returned it. And then I was charged an extra $20 for fuel
Deseree LGreat staff. Helpful and made things quick and easy!
Daniel WBest choice for moving 👌
JANET AExcellent customer service. I highly recommend it
NUMAN Dthe parking lot was pretty small and hard to find a spot in.
SAMUEL JRude staff. When asking for a padlock for the truck, which we have received before, the male employee refused to give us one and when we stated that we would call uhaul to ask about this, made the statement to another person in the office "See that's that entitlement that I am talking about". I informed him that my entitlement came from the fact that I was paying150.00 for a truck. There is no excuse for racist remarks being made.
ERIC FNieela was the only customer service person helping on a Saturday morning. She was amazing! Handled customers with a friendly, professional manner, stayed even keel. I noticed in particular because I have been in Customer service for many years. I don't know how she did it. Pay her well, she is super. However, me and two other people were needing help, others started pouring into the store. We have to wait a few minutes since she was juggling alot at one time. She really needed help. She should be paid like three people. She was also training someone who was standing and watching her do all of this.
MARTINA AYou guys keep telling me a certain price and yet you charge me more than told.
JORDAN JI was locked out of my storage room Don't know why and I couldn't leave out the day I wanted to and plus your charge me $154 for the storage that I supposed to have got for free so that got me a little bit upset thank you
TAMARY F | Overall ExperienceThere were no chairs for a person to sit while waiting for service.
silvia c | First ImpressionsThere were no chairs for people to sit while waiting to conduct business.
silvia cFast, friendly service. I had to move up my reservation by 1 day with not much notice to them. They quickly and easily changed my reservation with no hassle or worries. Thank You!
ROBERT PVery satisfied
REYES G | First ImpressionsUnfortunately, I was over charged. I was charged for two days when I returned the vehicle the same day. I called to extend my rental a couple more hours and I was told I wouldn’t be charged unless I returned it the next day at the same time I picked it up. I called to dispute the charges and was told a manager would contact me, however I haven’t been contacted or refunded my money back.
JEUNES AThe storage tht is non climate the lighting wasn't gd had to had a flashlight to see, in my opinion I think in those storage need a light.
Retina D | Overall ExperienceExcellent service both picking up and dropping off
kevin bThe unit was not the original unit I requested, the price was not what I quoted & it has yet to be made right. I will not rent at this storage place again and am no longer sure I would rent from U-haul again. From the start of this process to this date nothing has gone right and I am beyond disappointed in the service.
Keyia D | First ImpressionsEverything was right on time, from start to finish.
MICHAEL DContinue to have the same energy for upcoming customers i really appreciate the attentiveness to details great job made my first time feel like a expert 😄
AMANDA BWe are a business.It would be nice if you had 24 hour.Access to our unit being restricted as a pain.Especially when we have to go out at night and fix machines.And stuff
Dave C | First Impressionsprofessional, friendly, despite a ‘hiccup” with vehicle having been damaged by previous customer, the sdaff worked hard & quickly to obbtain a replacement vehicle.
DAVID CWith the help of Travis and Derrick has been a pleasure!!!
Jazyln G | First ImpressionsAll went well.
DAVID P | Overall ExperienceAll my storage needs were met. Highly recommend and thank you all!
Nicklas W | Overall ExperienceExcellent service professional staff really appreciated Travis…
Russell R | First ImpressionsTravis is such a wonderful help thanks for all you do
Jazyln G | First ImpressionsKeep up the good work Travis- assistant manager!!!
Jazyln G | First ImpressionsEverything went fast and smooth. Could not be happier! Everyone is super helpful and nice!
Melodie R | First ImpressionsMy interaction was seamless as opposed to competitors I’ve used. My encounter with the Manager Mr. Horton and staff was effortless. I highly recommend this location for all needs. Please share with the team as they deserve acknowledgement for their exceptional customer service.
Daisy E | First ImpressionsSevere water damage, all boxes and majority of items covered in mold. TVs destroyed. Thousands in damages. Will NOT recommend this particular franchise to anyone. Staff acknowledge and knows about water damage and shrugged it off as they know they are losing a lot of business from it and common complaint. Also that they’ve been asking about getting the roof work completed to stop the leaks yet nothing from upper management to be done.
SEAN M | Overall ExperienceI have no complaints everything was great and well secured.
Latashia B | Overall ExperienceThey sold my stuff without telling me And I find it so unbelievable Which is I will sue them so they won’t do that again
Mariama S | Overall ExperienceWould have gave better rating BUT was told I would get a call back never did only at a text later email was expecting a call
robert m | Overall ExperienceAll good !!
GEORGE F | Overall ExperienceThe staff was nice and helpful.
Rebekah W | Overall ExperienceGreat experience. Thank you.
Vanessa B | Overall ExperienceThe place was always dirty. Trash and junk everywhere. Especially at the dock. The 2 years I was there, I picked up 3 nails in my tires I believe came from there. Staff never seemed to want to help or cared about any issues I may have. Point out a pile of glass in the parking lot that has been there for 2 weeks. Was told it wasn't their responsible for the parking lot. I made the decision to leave that day.
Paul A | Overall ExperienceGreat staff, glad I am using this storage facility.
nadia c | First ImpressionsJeremiah and the other young lady working Saturday morning (5/11/24) were very courteous and helpful. The facility is very nice, but we were totally shocked to find out there was no elevator. 😳 We have a 2nd level unit🤦♀️. Please consider installing an elevator or something to make moving things in/out on the 2nd level easier.🙏
Charissa D | First ImpressionsFacility parking lot overcrowded with U-haul trucks creating lack of room for access to storage units - The appearance of the property does not have curve appeal - The staff overall are not overly friendly and customer oriented I signed my contract with you on April 7, 2024 and terminated April 26, 2024 due to the above concerns. I am now under contract with a storage facility that shows they value me as a customer and I trust to take care of my values.
JACQUELINE B | Overall ExperienceI lost the names of the four staff members that made sure my service was top notch. If you ask the General Manager who those four employees were he will be able to tell you who they were. I was the customer that drove from Indiana to remove my stuff and left my storage locker key there. This is when those employees kicked in to ensure I was well taken care of in my time of distress. Please ask Everett because those four employees need to be recognized for their outstanding service to me. Customer service that was top notch!
David C | Overall ExperienceCustomer service and in person service was amazing. Professional and helpful
SUMMER W | First ImpressionsThe young guy that was working that morning I was there is excellent and friendly. But the lady has an attitude and it was very hard to deal and communicate with her. She will cut you off while talking. HARD TO DEAL WITH and rude . She won’t make it!
Omar A | First ImpressionsStaff was very friendly and helpful - they made sure I understood the layout of the building, where my storage unit was located and how the access codes worked. Very impressed with their customer service. The carts that are provided were a huge help in unloading our truck. My only drawback is I didn’t know the storage units were only 6 feet tall until I arrived. The website didn’t specify height so to find that out after the fact was disappointing.
JOSEPH J | First ImpressionsThank you
Byron P | Overall ExperienceFor a majority of my experience, the automatic lights would rarely turn on unless I jumped up and down continuously for about five minutes waving my hands frantically. While this might not seem like the end of the world to most, being a woman and going to this facility alone always made me feel unsafe. I would never go there after 5pm by myself. The rat problem was also disgusting and one of the main reasons why I moved out. To deal with that and then have U-Haul increase the rental fees was pretty ridiculous. To still see rat droppings on the floor of my unit and around but have to pay more each month pretty much sealed the deal for me.
Shelyce F | Overall ExperienceCould not use the automatic double doors during move-in because it was after-hours, which made the mive-in more difficult than it shud have been. Also, got the wrong advice on storage size; had yo increase the size after seeing the unit itself.
Marsha H | First ImpressionsKeep it up.
Bruce J | First ImpressionsThe staff was nice but dang they are slow so there is always a long wait to be helped
BRADY R | Overall ExperienceThank you, for making my moving transaction smooth.
Syvia R | Overall ExperienceMy last month of the lease, the U-Haul facility charged me a full month for 3-day use. The desk personnel told me that the manager does not prorate refunds. He wants me to pay for a service I didn't receive.
Frank D | Overall ExperienceThe front desk was so slow checking in and when I needed help in the storage area no one was around to help. I didn't know about the video/call button and had to go search for someone. After that they showed me the call button.
BRADY R | First ImpressionsI am a huge fan of Uhaul. Have never used anyone else. Lifetime loyal customer. Love you guys ♡♡
Elaine A | Overall ExperienceTy
Scott W | Overall ExperienceWonderful staff
MEAGHAN P | First ImpressionsExperience was good but it took a long time to check in. Also, I wasn’t told about needing a lock. I received a text message saying that if I downloaded the app I would get one as a reward, but I had to buy one. The rest was good, I enjoyed having carts to help pit load and unload.
MARIA M | First ImpressionsThey charge $100 to use there dumpster or trash when asked about the dumpster I was told it’s $100 for beds then the rude guy said $100 starting we had foam that’s it you call They act like they don’t user stand the question on what do I need to end my contract
Clint M | Overall ExperienceI rate 2 because the unit are so small and not high enough in the inside of the building. The access time should be longer and if something happen like getting lock out while the unit is still open we should be able to go back in and lock it up. I never experience so small of a unit that I have to purchase an additional unit to have enough space.
MORRISHA W | First ImpressionsI don’t think there were many times we visited our unit without having some kind of issue. The front office people were nice for the most part, but just kind of confused or unhelpful sometimes. It’s accessible, easy to get into once you get the hang of it, and convenient. It was a bit pricey and not worth it for us at a certain point. $140 for storing is pretty steep so I’m glad to finally be able to have that money to put towards stuff I will actually enjoy.
Charlotte V | Overall ExperienceThe storage split levels are too small the height on 10*10 first floor does not hold a king size mattress and other items which the online states it holds one to two bedrooms. Also accessing the unloading dock is blocked by excessive Uboxes. Makes it hard if more than two customers are trying to get there stuff only two spots available for use.
NEAH T | First ImpressionsThe guy at checkout was nice, but very slow and seemed uninterested overall. The docks were blocked with trailers and other equipment. Only once access point so the unit was a very long walk. The door was less than 6' tall, making it difficult to get some items in.
MICHAEL S | First ImpressionsNone
SHERRY J | First ImpressionsThe Facility and Staff doesn’t value your Business and Tenure. I have had My Storage Unit for over the past 8.5 years paid yearly without even accessing the unit for past 2.5 years. The moment my unit goes into Lien Status I ask to hold for two days to pay the unit off. The Staff advised me they could not do that, along with the isn’t the first time the same unit meet the same status and was paid in full. Meanwhile when the unit in the past was in the same status I still didn’t access the unit.just paid the bill. I’m just here to say all they wanted and received was my money but never asked me what my situation was for making into Lien Status in the first place. You are not treated with No respect for your Business.
BRENT W | Overall ExperienceRep was very helpful and accommodating
Janice C | First ImpressionsEverything was good until I got ready to move out and the system down and I was double charged for a truck and still waiting to receive my funds back
Jakesha T | Overall ExperienceNone at this time.
EARL J | First ImpressionsNA
JAMES R | Overall ExperienceExtremely Happy with U-Haul made my life so much easier!!
Juan M | Overall Experienceautomated sliding door was open so anyone could walk in. Too many truck and trailers parked near driving lanes Water had entered my unit and caused some damage
Allan M | Overall ExperienceExperience was ok. We just had a lot of brown dust all over our stuff from the fan over our unit. Destroyed some our things.
Rakeem h | Overall ExperienceNA
Kameeka B | Overall ExperienceThe staff was always excellent! We stored here, bought moving supplies here, and rented trailers and a large truck from here. We would absolutely use them again. In regard to UHaul facilities, they are exceptionally outstanding.
DIANNA K | Overall ExperienceI am a very satisfied customer. I moved to Maryland and in the near future, have my U-Box (AA7806N) moved to a Maryland facility. Can you give an estimate for the move to a Maryland facility ?
ROBERT F | Overall ExperienceNo issues. Great staff interaction with everyone.
William J | First ImpressionsConsistently the best U-Haul experience I've ever had. I've had a storage unit at the Friendly location for over a year and have reserved a U-Haul truck on several occasions. They always make a way to ensure that I have the truck I need with the products and services I've requested. The manager Everett was customer centric and went the extra mile to ensure that I had the service I requested at the best price point. It's like he provided the service he would want as if the shoe were on the other foot and he was the customer. The store associates are kind, respectful and always helpful whether providing a service or listening to customers' needs. Any concern I've had was treated with care and their prompt attention. The Friendly location is the only Uhaul location that I will do business with, because they are truly exceptional and provide services above all others that I've visited. I appreciate their quality service. If I ever need a storage unit or truck I'll definitely come back. Couldn't have asked for a better experience!
Garcia H | Overall ExperienceWorst moving experience I’ve ever had !
CHESZARE A | First ImpressionsAlways under staffed and long lines
Timothy V | Overall ExperienceThe team was very professional and attentive. I appreciate them being so great from the beginning to the end.
Jametta H | First ImpressionsThe service was good. When I advised the young lady that helped to get into my unit that I was taking all my items she didn’t tell me to return the keys or anything. She told me to make sure I checkout on the keypad. Now I have to find the keys and return them, which is frustrating…Also I misled and overcharged. I had to rent 3 or 4 units for a 4 bedroom house. I will never use you all again or recommend that anyone else does. My father passed and lived in VA so I needed a facility ASAP. I should have done more research…
Shantia W | Overall ExperienceHad an AMAZING experience here with both a storage unit and truck rental. Everything was efficient, clean, and well maintained. Every interaction with the employees was positive and friendly. The manager here does an A+ job running the shop. Thank you U-haul, I enjoyed my stay!
Stuart E | Overall ExperienceAlthough there was a mix up with my original storage unit, they quickly made changes to accommodate me. I appreciate how persistent the lady that helped me was. She was very pleasant and knowledgeable about the questions I had. Thank you for all your help.
Kimberly B | First ImpressionsVery professional and helpful team
ADA R | First ImpressionsOn the day of pickup this location was experiencing a power outage. Even though, they didn’t have any power all of the team was willing to help. Definitely made my first impression great.
ANDRE B | First ImpressionsNada
GERMAN P | First ImpressionsThe staff was extremely helpful and respectful they made us feel very welcomed. Although it was some contract workers that was very rude while we were trying to unload our belongings we couldn’t get to our unit today they were very very rude. Would not move so we could unload.I hope they not there all the time I would hate to have to move my belongings to another store
MELVIN W | First ImpressionsWebsite said units available, in person they said otherwise. I was given a larger unit, when I went up there, there was already a lock on it so I had to get two smaller units because that all they had available
Emily H | Overall ExperienceCode to access building doesn’t work and employee although helpful couldn’t get it to work either. Had same problem with another location. But that’s not the store fault to me, it’s an internal problem with the company
Regina B | First ImpressionsYoung that checked me.in was very helpful and nice
Deborah T | First ImpressionsThere were no dollies available in the storage facility. That's my only complaint
ERICA H | First ImpressionsExcelente
CARMEN Z | Overall ExperienceExceptional location! Staff is very knowledgeable and friendly. Clean office and storage units.
Hillary M | Overall ExperienceThe high level of courteous service, and thoroughness of information provided was outstanding!
Doris B | First ImpressionsEverything was great, everyone spoke and welcomed me. I didn’t receive my card to allow entry in the building but everything else is great.
Justice L | First ImpressionsThis was a very negative experience. When I first got the unit, uhaul employees told me I was getting a large unit big enough to fit a whole apartment, and they gave me one of the smallest units. I had to get a second small unit because no large units were available. Getting two units made this way more expensive for me and they were so small my stuff really didn’t even fit and some of my stuff got broken. I wouldn’t have even come to uhaul if they had just been honest with me that the big units weren’t available. The alarm was broken the entire time I had units there and would ring the entire time I was in my units. Every time I went there, I asked employees in the office about the alarm on multiple occasions and I even called corporate about it and everyone kept telling me it wouldn’t ring any more and then it would ring again the next time I went to my units. It’s very painful to the ears. Even on the last day I was there, one of the uhaul employees tried telling me I must be entering my code in wrong if it is ringing and tried to act like it was something I’m doing wrong. I’ve been there other times where employees admitted to me the system is broken and said it does that all the time so he was wrong to try to blame me for that. I verified my code with him and it didn’t stop the ringing after that. I even asked him to come help me with my code or the alarm and he just told me he fixed it and it should not ring anymore and he he wouldn’t look at it with me. As soon as I went back to the unit after he told me that, it was still ringing and no employee came to look at it for me. The code box never worked the entire time I had my units, and I’ve been there a few times where uhaul employees actually tell customers to leave the door cracked open so customers can get in. When I went at night the door would be cracked open and it wasn’t safe because anyone could follow me in. Then when we got our truck on the last day it had a flat tire. They had a parking lot full of trucks and wouldn’t let us switch the truck out because they said those were reserved. We had a reservation also though so that didn’t make sense at all and the other people they were referring to weren’t there. We had to wait for roadside repair to come and we were paying movers by the hour so moving became even more expensive for us because of Uhaul’s y professionalism. The place has terrible customer service. I saw they took records of my units off my portal but I still got charged for most of the time I was there. To me I shouldn’t have been charged because this was a terrible experience. I typically don’t complain or try to get my money back but this was incredibly bad customer service.
Kristin B | Overall ExperienceGreat Job all around!
Avery L | Overall ExperienceEverett is very well mannered ! Very helpful ! Would recommend ANYONE to this location
Chelsea C | Overall ExperienceOnly issue was with access. Needed earlier or later access.
Joan T | Overall ExperienceVery expensive, but we needed a controlled environmentally controlled storage space.
Kirt B | Overall ExperienceThey just made everything less stressful and it was great.
vanessa b | First ImpressionsMaria at Compass was great and helpful.
Kesha G | First ImpressionsThey worked with me and did what I needed
DENNIS C | First ImpressionsVery quick and convenient rental.
RALPH M | First ImpressionsThe young lady that helped me explained everything and was very polite.
ANGELA S | First ImpressionsClean facility and storage units. Would use again if needed.
KATHRYN B | Overall ExperienceThe best staff at friendly Ave locations is Annie .I m not sure her name spelling. Thank you
samuel s | Overall ExperienceThe only problem I had was within the first couple of months I received an e mail that the storage would go up if it wasn’t paid before the 1st. Unpaid before the first and my storage payment still went up. I called to discuss but the manager was on vacation. I never checked on it again.
Tena T | Overall ExperienceGreat service and super easy and fast to book a rental.
Kewana A | First ImpressionsSmell of dead animal in one unit inside no rodent food in trays. Staff very helpful and friendly. Had steps which to.much heavy stuff. Docking to unload was a joke set up higher than trick then a bar ran . So u have a dangerous gap between dock and truck plus a bar o. Dock which makes n impossible to upload with a rental of extra moneyTRIP hazardfor sure! .
TAMMY S | First ImpressionsExcelent
CARMEN Z | First ImpressionsJust continue
Seniya S | First ImpressionsI rented a storage unit at U-haul for 4 years and 8 months consecutively (the same unit) and I was treated disrespectfully, put on hold for over 20 minutes with no repeat follow up from the U-haul staff member, spoken to rudely , interrupted repeatedly when speaking with a representative, had my U-haul truck rental reservations canceled and moved to a location 30 miles out of the way and it is much more details I can add here, but this is just the overview of my experience.I will never recommend U-haul.
rosalind m | Overall ExperienceMS Erin was top notch!
EDNA W | Overall ExperienceRented a 10’ by 10’ and the door way was entirely too small. Couch got a little damaged going in
SHANICE T | First ImpressionsThe office staff goes above and beyond to help and answer questions. We really appreciate it!!
RAFAEL L | First ImpressionsEverybody was professional and the process was easy.
Elka S | First ImpressionsWell done! Would rent again.
Greg R | Overall ExperienceI've used U-Haul for numerous moves and always had a good experience with the staff, trucks and storage. Thank you!
Joel H | Overall ExperienceNot cheap, but worth the money. Very clean and good staff. I would use them again. Thanks
Thomas W | Overall ExperienceNo issues at all! Very good experience
KIEYAN A | Overall ExperienceThe one thing I feel is that I should receive some type of rebate back as I only used half of the last Mo th but paid for the entire month.
Steven L | Overall ExperienceWe should have access to facilities beyond 6.
ANTWANIECE W | First ImpressionsAFTER AN EXTREMELY STRESSFUL BEING OF MY MOVE DUE YO SEVERAL UHAUL RESERVATION CHANGES THE GENTLEMAN AT TBIS LOCATION WAS A GREAT HELP WITH GETTING MY STORAGE UNIT QUICKLY AND GETTING PERMISSION TO LEAVE MY TRUCK AT THE LOCATION. I APPLAUD HIM BECAUSE HE WAS THE SILVER LINING AT THE END OF A STRESSFUL DAY.
Lillian F | First ImpressionsThe staff at this location is polite and professional, and a less than excellent rating should not be reflected on them. My less than excellent rating is entirely reflected in the fact that the description of the unit on U-Haul's website could more accurately reflect the size of the unit.
Daniel W | First ImpressionsNon existent customer service. Poor communication and some biased employees. An employee named Chelsea was rude and never followed through with our reservation and nothing was done about it. A 26 ft truck out of state rental and the storage unit was upstairs with no elevator and no one mentioned that. I had to rent three units to be avoid hurting my old self and the people I hired to do the job. Trash and rat traps litter the place.
Khaled I | First ImpressionsGreat service and great staff! Thank you
Joel H | First ImpressionsThe storage unit building stank like there was something dead. It was so terrible I could barely stand bing inside. The building was not secure...the door could be opened, the alarm would sound, but we were told no one would come to check on the alarm if it went off. There was also no elevator to the second floor. We decided to go elsewhere, as I did not want my items stinking like something dead.
Jerry F | Overall ExperienceMy only concern was my payment was the 14th of the month I moved out on the 15th very next day and feel you shouldn't of kept my entire month payment. A 5 day grace period should have been granted and I had to move trash from in front of my storage that someone else left. Other wise my three years doing business with you was great.
Patrica J | Overall ExperienceThe building was always clean, friendly staff and lots of carts.
Karen O | Overall ExperienceI couldn't get a climate controlled room and so some of my stuff got a little dry mold. I don't know if that can be helped, but I would o ly reccomend you guys if you had climate controlled units available.
John L | Overall ExperienceStaff was awesome!
Anthony H | Overall ExperienceThe office area is well stocked and the staff I dealt with was awesome Erin Carter the storage area needs to be cleaned and swept on a regular basis and it all the areas should be climate controlled with ac the check in and out process was excellent and the staff worked with me to adjust my reservation thank you
Dawone D | First ImpressionsReally great service. It was a very busy day but that did not compromise his service.
LUCILLE M | First ImpressionsWe never used U-Box before and Sabrina was very helpful explaining to us how it worked. Sabrina was also very patient and kept us informed of all the steps involved in the process. Everyone that we were in contact with at this location was very friendly and helpful, whether we were in-person or via the telephone.
Daniel L | Overall ExperienceVery nice people.
Thomas W | First ImpressionsThis was a great location for my needs. The staff was great and facilities were well maintained. I have nothing but positive things to say about this location.
GLENN F | Overall ExperienceThere was a billing error and staff billed me for late fees with no notice about the error, then became very rude while attempting to resolve it. It was eventually resolved after arguing to convince them to check their own records.
Christian M | Overall ExperienceI really had a tuff day and your employee Shayy was a huge help to me moving in , very friendly and professional. Made my whole day better
Andrea G | First ImpressionsBetter than expected. Loading docks are an excellent feature when moving in a lot of stuff.
Brittany F | Online Move InThey really try to work with you whenever there is an issue or you are late, etc… storage unit is easy to access and also-very clean and maintained.. i just wish i had access after hours, overall a 10/10 experience.
Christian S | Overall ExperienceSee notes on my acct
Lisa S | First ImpressionsJasmine was super helpful and friendly.
Karen O | First ImpressionsI did not know it was second floor and there were no elevators. The unit did not have a lock in it at first. The process and communication was very easy and efficient. The dollys, carts, and carrying equipment available for free was very helpful.
Caris G | Online Move InTook too long. Tried to charge me for my first month that was supposed to be free. Loud alarm going off for hours .. too much to list
Jennifer W | Overall ExperienceThe alarm was going off the entire time I was getting everything set up. That took close to 45 min and it was still going off when I got done filling up my unit. Also got a nasty past due email and when I called the lady couldn’t tell me why. Unnerving especially considering I verified my free month in advance. Made a reservation a couple days prior and it was nowhere to be found when I arrived. It’s close and convenient but otherwise nothing good about it
Jennifer W | First ImpressionsEverything was fine until i received a call stating that there was a leakage in the area of my unit. I do appreciate the notification though!
lechelle d | First ImpressionsThey did not put a lock in my unit, so I asked for one.
Dontrez Y | Online Move InMy experience at this location made up for a very unfortunate experience and subpar customer service at the 911 Gate City U-haul location. Thank you, W. Friendly folks!
ANIKA T | First ImpressionsDespite reservations being confirmed on Friday and guaranteed with a credit card the unit was not available
Scott R | First ImpressionsNo problems. Been very helpful in many way and nice staff
Sherri S | Overall ExperienceN/A
Karlene J | Overall ExperienceI want to thank Jazmine for her help and curtesy in finding me the perfect storage for my belongings.
Vanessa H | First ImpressionsReserved larger storage unit on first floor but when I showed up only 5x5 was available. I recently had back surgery and cannot carry items up and down stairs. I am highly disappointed and agitated.
Cory M | First ImpressionsPrice could be a little cheaper on mileage, but overall great.
david c | Overall ExperienceI believe when a company lacks integrity and can change policies without notifying the customer, this is not a good company and I will soon terminate my business with u-haul and I hope to never use them again
Samuel S | First ImpressionsEverything was fine until checkout. When I was ready to move out of the storage unit (August 17, 2020), I went to the front office to notify them. They said they just needed to do a walk through. I have receive numerous emails and statements in the mail where late fees were assessed. I have had to call 3 times to try to remind them I had already moved out. Extremely frustrating to get through to someone and then my account still wasn't fixed. Hopefully, after today's call everything was concluded.
michelle f | Overall ExperienceFound water on the floor in my unit and a few items were wet because of the water.
Leigh B | Overall ExperiencePlease offer discounts for college students. Especially when there is an emergency evacuation
MAURICIA W | Overall ExperienceThanks for help with staff that assisted me during check out
Kyrah H | Overall Experienceeveryone was very courteous but the facilities were always full of garbage and debris dear the units, and not enforcing log in alarms kept going off were very annoying.
Sandra J | Overall ExperienceU guys helped me when I thought I was not going to be able to make it. Thank you on behalf of all the college students that you have helped.
tysherra H | Overall ExperienceThe loading dock was in need of some cleaning as there was a lot of water along the dock which also had an awful smell do trying to maneuver the carts through the area without your items getting wet and hoping not to drop anything that would fall into the water was a bit difficult. Not sure where the water came from but it covered the soles of our shoes and it hadn’t rained so not sure what was going on with that but the dock smelled like vomit. I wish the doors to get into the units were wider. It was very hard to get my furniture especially sofa and loveseat into the door of the 10’ x 10’ unit.
donna m | Overall ExperienceMy experience with Uhaul was great. They were very accommodating and my items were safe and secure for the duration of my lease.
CHOCHOE E | Overall ExperienceThe staff was friendly and very helpful.
Bruce H | Overall ExperienceGreat staff. They were very helpful.
Bruce H | First Impressionsbathroom was clogged and unusable. ramps preferred to upper level instead of climbing stairs with heavy furniture
Judy R | First ImpressionsThe evening work staff didn’t seem to know job. It took 2 hours to get a storage unit.
Veronica B | First ImpressionsThe storage unit doesn’t work. I have to have my truck turned in at 9 am. I came to put my sofa in the storage unit at 8:20 am, only to find the storage building denying my access, both with my swipe card and my access code. I was told by staff that the storage access doesn’t always work, but this is of great inconvenience to me as a paying customer. I now have a large sofa in a truck and have to sit and wait. I don’t want to be charged an extra day for the truck and I would like to be able to access the storage unit that I’m paying nearly $100 a month for at my convenience.
Lena B | First ImpressionsHad issues with using my password code to enter and exit the building. Staff at this location was very helpful with assisting me with the issue.
Lagerald T | First ImpressionsI am very pleased with my experience at Uhaul storage on West Friendly from 2015 until 2020.
WADE T | Overall ExperienceEveryone was friendly and respectful.
mary R | Overall ExperienceComplained this week while moving items from my unit that the the bathroom was very dirty.. male staff member made several excuses... but didn’t clean it..
Deanne N | Overall ExperienceThe process of moving into a new storage unit as a student was complicated and stressful. My information was entered in wrong and trying to contact someone about the errors was difficult. When I brought up the errors the rep did not seem to care about it and just shrugged it away.
Naisha d | First ImpressionsI have learned to never recommend any place, that is the reason I selected no. But, when I picked up the van, I had attempted to do the online part but that failed, and couldn't get a response online. The guy working the desk was creepy! Made weird comments about how I did things perfectly, the system was just acting up. He took a pic of my ID for some reason, never had that happen before. Couldn't tell if he did it with my credit card also. When I asked him about it he said he didn't do it. The guy had his volume turned up on the phone and I could clearly hear the picture taking sound. I have cancelled my credit card because of this and now concerned about my drivers license information being out that. I feel I need to get the redone. I am expecting u-haul to reimburse me for this expense and provide me with an explanation of why he is taking picture of my id and possibly my credit card.
DAVID S | Overall ExperienceMy family and I are appreciative of the deal U-haul storage offered for college students during this difficult time. The staff was also very friendly and helpful.
ARIONNA W | First ImpressionsThe Gentlemen that was helping was very nice, but able to help pick out a unit. His coworkers did not help him much. It took an hour to get a 10 x 10 and then they could not print a document that stated what we just did. Nice place but painful get a 10 x 10. Still have received confirmation of my unit. eric.burg@applerockl.com
Eric B | First ImpressionsScottie is a natural leader and has great professionalism. He listened to my situation without judging me. We need more people like Scottie who knows how to go above and beyond
Tisha B | Overall ExperienceI was initially working with Erin and had explained to her my frustrating situation about my move. She notated my file and Scottie the manager was very professional and took care of everything...Hi 5
Tisha B | First ImpressionsStaff is very friendly. Should have been told there was no elevator to bring stuff to second floor.
Sarah D | First ImpressionsGreat Job
Dennis B | Overall ExperienceI have continued to rent another U-Haul storage unit in another state after closing this one. That is how much I really like uhaul storage units . Thanks you for the continuous great service u provide
Vanessa G | Overall ExperienceJulian was a great help and went above and beyond to make sure everything was good.
Lynda O | First ImpressionsVery pleased with my experience with this location for the short term storage of my belongings and rental vehicles.
Rich M | Overall ExperienceThe storage is infested with roaches! I told the manager and she lied and said she had everything fumigated to only get my things from storage and it had roaches all over it. Horrible!
Julia W | Overall ExperienceCustomer service 100% facility 100% proper equipment 100%
MALINDA C | First ImpressionsThe storage facility was amazing...clean, safe, well lit and they even had rolling carts available to help unload. The U-Haul personnel were courteous and helpful.
Matt M | First ImpressionsWhen I went in the systems were down so had to rental of storage manually. Showed reservations on my phone however gave me a list of units that had higher price than online. Lock ordered but not avail
Stephanie A | First ImpressionsCustomer service superior . Thanks to Erin and Johnathan and the rest of the crew.....
Dwight L | First ImpressionsMold on items. Hallway lights were out for most of the months I rented.
Lisa B | Overall ExperienceGreat and professional customer service.
Darius C | First ImpressionsVery friendly and helpful staff!
David C | Overall ExperienceN/A
DANIEL Z | First ImpressionsExtremely unhelpful employees--Arthur and Julian proved not only apathetic but actively unhelpful. Unable to answer basic questions like where is my ubox. I wasted hours on the phone with CS
Alex K | Overall ExperienceI am awaiting a credit on my credit card bill for the final month's payment. The April payment had already been posted to my AMEX card, but a credit was to be issued.
LISA C | Overall ExperienceIt was good
SHONDALE C | Overall ExperienceI could not have asked for a better moving and storage experience during a very stressful time in my life. Thank you to Sayge T. for the kindness and help with all my last minute changes!!!
Lori M | First ImpressionsGreat see
Spenser J | Overall ExperienceYour delivery driver was great to work with , very helpful
carl p | Overall ExperienceJonathan was so nice and helpful!
kiarra b | First ImpressionsU-Haul saved the day! Moving my daughter cross country couldn’t have been easier! Wonderful service that I will definitely recommend. Thanks so very much!
Beth S | Overall ExperienceI thought your service was very good but I am still waiting from Scott Bozi 8332280632 at the insurance company about my damages claim of personal property;my lawyer would like to know what you inten
GLENN T | Overall ExperienceSabrina was on top of her game. Did everything possible to get my stuff out of new York and to me in Greensboro N.C. I'm in awe of her. She fought for her company as well as for me. She amazing kudos.
annetta M | Overall ExperienceMy move went smoothly , thank you U-Haul!
Francisco D | Overall ExperienceMissing container
annetta M | Overall ExperienceGreat staff to assist with your moving excellent.
Hurley G | ReservationFriendly, loved the customer service
RICK Y | Overall ExperienceI was disappointed at check out of my unit on 8/4/18. Was promised a receipt via my email when I requested paper copy. I have yet to receive the email. jshelburne@triad.rr.com-need receipt! Thanks!
Donna S | Overall ExperienceThis is the first time I have used a storage unit.
LYNN C | Reservationn/a
GUSTAVO P | Overall ExperienceThe customer care reps where very very rude and unprofessional the late fees suck. Every move month you have a auction for 1 month ! Give people a break!!
SHANIECE L | Overall ExperienceI noticed that shen I moved out, some of my boxes appeared moist. The back paneling of a bookshelf also had this moisture problem. I also found poop on a couple of boxes (but found no culprit).
EMILY B | Overall Experience