Customer Reviews for U-Haul Moving & Storage of Pine Bluff

1006 reviews

4030 W 25th Ave   Pine Bluff, AR 71603
(Old WalMart behind Brookshire Grocery)

(870) 663-4953

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(870) 663-4953

4030 W 25th Ave
Pine Bluff, AR 71603
(Old WalMart behind Brookshire Grocery)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JESSE LEE B. 
Rating:
5.0

Being a Sr Manager of Distribution and. Logistics for a large FSR, I was very impressed with digitized check out and check in process. Also the hookup and return service is first class. Ryder has developed a efficient logistics process and it is awesome.

Ervin D. 
Rating:
5.0

Customer did not leave a comment.

SAM D. 
Rating:
3.0

The Quitman was good I think the hundred dollar deposit was bullshit but you know it is what it is

ETOY P. 
Rating:
5.0

Customer did not leave a comment.

Theresa G.  |  First Impressions 
Rating:
5.0

This is an awesome location!

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

RUBY T. 
Rating:
4.0

Customer did not leave a comment.

Salvador F. 
Rating:
4.0

More lighting and directions on the write about where and how to return the truck.

Paula M. 
Rating:
5.0

Pine Bluff location is always amazing!!! Way better service than in Little Rock. Your dispatch team that books equipment is rude as well. Great job to the team in Pine Bluff for saving the day!!!

NATASHA C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

April P. 
Rating:
5.0

The counter folks were really awesome. My truck did not have running lights, and I would like a partial refund because of that.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
5.0

Sustain

Shanterry J.  |  Overall Experience 
Rating:
3.0

Sometimes the young lady don't know how to talk to you. This trip was horrible because I was given a location to return that have been closed and you charged me for gas when I took it to the only place I knew

RICKY L. 
Rating:
5.0

Customer did not leave a comment.

JANICE A. 
Rating:
3.0

We also rented a toe dolly. The representative at U Haul hooked it up and was training another representative on how to secure the car after it was in the dolly. The drivers side was secure to a point but the passenger side straps was off within 100to 150 miles flying in the breeze. They never made sure the strap the goes over the tire was all the way over. This made for a very unnerving 1000 mile ride.

KIM R. 
Rating:
5.0

Customer did not leave a comment.

TORRE A. 
Rating:
2.0

On the site it said lower lever. But it was upper level. No way I could get a piano in there. It should be more clear that stairs with no elevator are required to move into the unit. A picture with an arrow to the above unit and maybe a picture of the stairs would be nice. Now, when i get paid, I'll have to upgrade. Thanks a lot-

Anna D.  |  Online Move In 
Rating:
5.0

I am satisfied with the service i received.

DORIS ANN O.  |  First Impressions 
Rating:
5.0

It couldn't have been easier Thank you

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE T.  |  First Impressions 
Rating:
4.0

Clean the previous renters smoked cigarettes out of the u haul.

Matthew C. 
Rating:
5.0

The ladies in Pine Bluff were very nice and they worked great together too!!

SHELLY DAWN R. 
Rating:
5.0

Easily reserved a storage room online. The move-in process was very easy and the staff was helpful and pleasant.

Nicholas K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenny B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marquietta S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
1.0

As long as management and upper management meaning general managers supervisor and CEO/LR area Uhaul will continue to go downhill

Cassandra D.  |  Overall Experience 
Rating:
2.0

HAVE ALL TRUCKS SERVICED BEFORE GIVING THEM OUT TO FAMILIES WHO GET TIME CUT SHORT OFF THEIR MOVE BECAUSE OF THE TRUCK WOULDN'T START UP!! SERVICE THE TRUCKS I LOST TIME AND MONEY CHARGED FOR EQUIPMENT THAT WAS NEVER PROVIDED AND EXTRA MILEAGE!

Kendrick C. 
Rating:
5.0

Customer did not leave a comment.

Travis C.  |  First Impressions 
Rating:
5.0

Truck was dirty on outside. Customer service was excellent

Pamela S. 
Rating:
3.0

Customer did not leave a comment.

ALTONY B. 
Rating:
5.0

Customer did not leave a comment.

IVY CHARLES M. 
Rating:
3.0

Have the truck full of gas instead of on 3/4 full.

Douglas R. 
Rating:
1.0

The GM here is very rude!

Camesha M. 
Rating:
3.0

The storage was great but the customer service from the manager was horrible. She has a very snobby attitude. The other associates however were. Very friendly.

Chantell A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Troy D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

I think the pine bluff office is the best group of people that I have worked with, staff was friendly and helpful and I would work with them again

carl M. 
Rating:
5.0

Customer did not leave a comment.

Myra L. 
Rating:
3.0

Customer did not leave a comment.

Chantell A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra A. 
Rating:
5.0

Always have great help and a good experience every time I use this storage.

Nautica m.  |  Overall Experience 
Rating:
5.0

Toy is an excellent manager. The facility is always clean and the customer service is prime time. Enjoyed the four years working with her.

Frederic D.  |  Overall Experience 
Rating:
5.0

Toy is an excellent manager. I held two storage rooms at her facility for the last 4 years while my children attended UAPB and she has always been professional and provided excellent customer service. Thank you Ms. Toy. You were great.

Frederic D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittney R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DALE G. 
Rating:
5.0

Customer did not leave a comment.

Sandra F.  |  Overall Experience 
Rating:
5.0

The staff was very courteous and knowledgeable.

ERIK M.  |  First Impressions 
Rating:
5.0

Made my moving so much easier thank you, UHAUL

tomeka J. 
Rating:
4.0

Customer did not leave a comment.

Kellye L. 
Rating:
4.0

The pickup location was good but the drop off location given with the original contract did not accept the equipment and did not offer a solution! The second location was excellent with a solution and took the equipment.

Phillip K. 
Rating:
5.0

It seems like my mileage was calculated wrong because from my old apt to the new apt in little it's 55 miles and 55 back. 110 total instead of 104. I think the one way should be cheaper instead of bringing it back. Overall the move was ok

DOUGLAS W. 
Rating:
3.0

Customer did not leave a comment.

Amber T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra L. 
Rating:
1.0

Can not get access to the roll up door to after 7 am and the manager complaint when l was able to go in and get the exit door open and when in that way. I move out before the end of month and l prepaid fir next two months and was only refund for one of them months and l rent a trailer and the did connect it properly and my truck was damaged

David D.  |  Overall Experience 
Rating:
5.0

The truck was ready to go except some drink still spilled around the cupholders and the windshield was not clean. Otherwise very good.

Charles D. 
Rating:
4.0

Customer did not leave a comment.

clifton B. 
Rating:
5.0

I was very impressed with everything we had a problem when we got back we told to guy that helped us he was very helpful.

AMANDA G. 
Rating:
5.0

Customer did not leave a comment.

RONNIE P. 
Rating:
5.0

Customer did not leave a comment.

Keiana S. 
Rating:
5.0

Customer did not leave a comment.

MOHSIN C. 
Rating:
5.0

This uhaul has much better prices for climate controlled storage than anywhere around! Would definitely use again if I have the need!

Rachel b.  |  Overall Experience 
Rating:
5.0

The guy that worked there yesterday went above and beyond! He was super friendly and helped way more than he was obligated to. I had a blown fuse for my break lights i didnt know about and he helped me find it, take it out and replace it all with a smile on his face. Best costumer service I have seen in a while. That man needs a raise or promotion of something!!

larry C. 
Rating:
5.0

Customer did not leave a comment.

willandria l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sherry B. 
Rating:
4.0

The facility was fine. The problem was with the u-haul computer system going down during my return of truck. I wasn't able to get a receipt nor had money been added back to my card for my over payment. I am concerned with that portion of the U-haul experience.

Vera R. 
Rating:
5.0

These folks are always friendly and professional.

Charles D. 
Rating:
1.0

Couldn't have had a worse experience. I have 2 storage units here that I have had for a number of years and I will be canceling them. Staff was extremely rude and off putting. Would not recommend this location to anyone.

MICHAEL S. 
Rating:
4.0

The vehicle had an exhaust leak that made it extremely loud. Other than that it was a great experience.

James R. 
Rating:
5.0

Customer did not leave a comment.

Rashawn P. 
Rating:
5.0

At pickup the gentleman was profession, knowledgeable and helpful. Drop off was a breeze

Carol M. 
Rating:
5.0

Customer did not leave a comment.

richard R. 
Rating:
5.0

Continue hiring staff like these men and women

Gaey S. 
Rating:
5.0

Na

AMANDA S. 
Rating:
3.0

Have equipment and vehicle in place where it so be. Checking in and out process is way to long.

Dwayne B. 
Rating:
5.0

Prompt courteous service with a smile.

charles P. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn C. 
Rating:
3.0

The manager at the location on 26th was very rude and unprofessional. She had me waiting in the store for at least 15 minutes while she cleaned up a truck and watched a video on her phone.

greg c.  |  Overall Experience 
Rating:
5.0

Friendly, efficient service.

Sandra P. 
Rating:
5.0

Everything was great!!

ERIC R. 
Rating:
5.0

Pleasant experience. Highly recommended

MOHANNED A. 
Rating:
5.0

Customer did not leave a comment.

Candice G. 
Rating:
3.0

My credit card was charged twice due to equipment t failure.

Wendy K. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Very impressed with the well organized facility and property. Great customer service and professional service.

Brendetta M. 
Rating:
5.0

Everything was good thanks

TERRY R. 
Rating:
3.0

Customer did not leave a comment.

NORMA G. 
Rating:
4.0

The inside of the windshield was dirty and at times obscured my vision but was acceptable. No other problems

Phillip K. 
Rating:
5.0

Customer did not leave a comment.

darlene s.  |  Overall Experience 
Rating:
3.0

Ya'll need to tell people about the additional fees you on tack on at checkout. I was not expecting to pay no $100 to rent a truck and I only went 8 miles to and from my new location and back to drop it off. Then I have to wait to get my funds back on my account. An inconvenience!!!

Priscilla J. 
Rating:
5.0

Customer did not leave a comment.

Nakeysha P. 
Rating:
5.0

Fix windshield and side mirror

DWAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Terri R. 
Rating:
1.0

Nobody knows how to do their job

JOHN T. 
Rating:
5.0

Very convenient!

stacey M.  |  Overall Experience 
Rating:
5.0

My unit is a little to far in the back for the amount I have to unload but it will be ok. And after hours entry is a bit complicated.

AMANDA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Jessie S. 
Rating:
5.0

Customer did not leave a comment.

Selidia J. 
Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
1.0

Customer service gave me alot of trouble. Then I had tried to extend truck rental I had to call in. When I did no one answered.so I was a day late in returning the truck as I was returning it I had to unload my things incto my storage to find out I was locked out. So I had to load everything into my friend s car.so I could return it. I also suggested my friend rent a uhaul as well. But at first whatever female that's been giving me a hard time wasn't gonna let my friend rent a uhaul because she knew me. That is a bunch of BS, they be losing customers like that. They had my card on file they could have jus charged it but instead block my access to a storage I had already paid for.

Justinna C.  |  Online Move In 
Rating:
5.0

Employees very customer oriented.

Phillip K. 
Rating:
5.0

Customer did not leave a comment.

Markeena W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

The staff was very nice, friendly and very helpful with explaining how everything works.and very professional.

Mary F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Staff was great. Will use the storage again in the future.

Georgia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jin K. 
Rating:
5.0

Customer did not leave a comment.

Jin K. 
Rating:
5.0

Customer did not leave a comment.

Dianna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

It's nothing you can do, everything was excellent.

Sidney N. 
Rating:
4.0

Customer did not leave a comment.

Taylor H.  |  Overall Experience 
Rating:
4.0

The customer representative was a little rude, but everything else was fine.

Malik G. 
Rating:
5.0

Customer did not leave a comment.

PEVELYN D. 
Rating:
5.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

Mrs. Toyedith Richards, is an amazing person. Always professional & always there to help the customer reach the ultimate satisfactory. Thank you again. Clean and very well maintained business.

TaJa P. 
Rating:
5.0

Staff is excellent, no issues whatsoever!

James R. 
Rating:
4.0

Customer did not leave a comment.

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

david T. 
Rating:
3.0

Customer did not leave a comment.

Kerry M. 
Rating:
3.0

Insure that gas status annotations are accurate.

DEBORAH W. 
Rating:
5.0

Customer did not leave a comment.

SHACONNA D. 
Rating:
5.0

Everything was perfect. The staff was very polite and friendly.

APRIL W. 
Rating:
5.0

Customer did not leave a comment.

Vickie n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kalisha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camielle A. 
Rating:
5.0

Customer did not leave a comment.

Janice A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sondra J.  |  First Impressions 
Rating:
5.0

My experience was great very friendly

KATRENA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Takita B.  |  Overall Experience 
Rating:
4.0

We felt it wasn't fair that they raised the price. We would have still kept our unit were it not for that. I was extremely small, and shouldn't have had the price raised. We would still be there if not for that.

Pamela P.  |  Overall Experience 
Rating:
5.0

The manager at Pine Bluff is amazing. The other employee Robert (bald white guy) are two of the most caring and helpful people I’ve met in a long time.

Kristopher F.  |  Overall Experience 
Rating:
5.0

If i need a storage, I always go to Uhaul! They the best! Reasonable prices!

Alunza R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ebony L.  |  First Impressions 
Rating:
5.0

Good customer service

Issac R.  |  First Impressions 
Rating:
3.0

Your manager of the location is rude, unfriendly and has no business being a manager for that location. I will store and use a different Uhaul location in the future because of her.

Michelle P.  |  Overall Experience 
Rating:
1.0

The customer Service Representative at this location is very rude. She has absolute no compassion, she’s very robotic. My Move in experience was horrible.

JANIT D.  |  First Impressions 
Rating:
5.0

Getting the storage unit was great. The truck rental was tirrible. Truck gets up to 5,000 rpms before shifting into another gear. Worst gas mileage ever. You all advertise fuel efficiency trucks.

Cory M.  |  First Impressions 
Rating:
4.0

Thank you for securing our merchandise!

roy b.  |  Overall Experience 
Rating:
5.0

My total expectations was great. The store and the units were clean and the service was amazing. The staff were friendly and professional at the Pine Bluff location. Ms. Toyedith was impressive.

Stacy L.  |  First Impressions 
Rating:
5.0

Very helpful

Robert R.  |  Overall Experience 
Rating:
5.0

Thanks for your services rendered to myself by your company. Keep up the good work and great customer service.

Stacey J.  |  Overall Experience 
Rating:
5.0

My only complaint is they were the only indoor rv storage and I loved not having to winterize my camper now it's going to be outside... But, while there, it was great and a piece of mind, thank you

Lance S.  |  Overall Experience 
Rating:
5.0

Staff extremely helpful

Micheal B.  |  First Impressions 
Rating:
5.0

Very pleased with using Uhaul

MONICA G.  |  Overall Experience 
Rating:
5.0

The employees and GM were so welcoming and helped me understand everything. Robert Wooten and Mrs. T. Richards went above and beyond. I will recommend this business to anyone.

Takita B.  |  First Impressions 
Rating:
5.0

Used this facility for 3 summers during the school years and had a great experience.

Ester lean J.  |  Overall Experience 
Rating:
5.0

Everyone helped me have a pleasant experience while signing up.

Augustus E.  |  First Impressions 
Rating:
5.0

My experience with the storage unit was excellent and so was the staff.

patricia m.  |  Overall Experience 
Rating:
5.0

Plan to us it next Spring 2020.

Georgia M.  |  Overall Experience 
Rating:
5.0

Staff is very professional and kind.

Aldrekah H.  |  Overall Experience 
Rating:
5.0

This U haul location was very convenient to my child's college. I appreciate the service they provide.

camille w.  |  Overall Experience 
Rating:
5.0

The facilities are well maintained and staff are constantly monitoring. It is kept clean and staff are always available to answer questions and assist. Moving in and out was extremely easy!

Stacey C.  |  Overall Experience 
Rating:
5.0

Always polite and helpful with a smile. Take time with a senior and explain so you understand. Will always listen to you.

PAMELA E.  |  First Impressions 
Rating:
5.0

Very helpful

Diana G.  |  First Impressions 
Rating:
5.0

You deserve 10 stars not 5

kerry m.  |  Overall Experience 
Rating:
5.0

Very professional

SCOTTY B.  |  First Impressions 
Rating:
5.0

Up to date storage facility!

Ashley R.  |  Overall Experience 
Rating:
5.0

It was one of the most excellent experience I had in storing something did I need it to keep. The place was extremely clean the people butts friendly oh, I was waiting on in a timely manner.

Brenda B.  |  Overall Experience 
Rating:
5.0

Very helpful

Tony and Shonda C.  |  First Impressions 
Rating:
5.0

Toy was gr8. I recommend this storage company.

Michael F.  |  Overall Experience 
Rating:
5.0

We thought we'd need a storage area for only 1 or 2 mths. Turned into 5 mths. Nice people, clean facility, everything you need, even restrooms accessible when at your storage area. 5 stars all around!

Jelinda S.  |  Overall Experience 
Rating:
5.0

Your Pine Bluff staff is very helpful and very professional. Ms Toy is your hidden gem. Her customer service is A1

Pamela T.  |  Overall Experience 
Rating:
5.0

Customer Service was Excellent

BERNADETTE R.  |  First Impressions 
Rating:
3.0

Great service & we loved the facility!

Latoya W.  |  Overall Experience 
Rating:
5.0

Great services got in and out without a hassle.

Keysha M.  |  First Impressions 
Rating:
5.0

Wonderful experience

Vicki B.  |  First Impressions 
Rating:
5.0

Very professional and most accommodating my needs! Special shout out to sales attendant Toy!

SCOTTY B.  |  Overall Experience 
Rating:
5.0

Great Staff

Sean Y.  |  Overall Experience 
Rating:
5.0

Keep up the good work.

Sylvester P.  |  Overall Experience 
Rating:
5.0

Great service!

paul s.  |  First Impressions 
Rating:
5.0

My U-Haul experience was handled very welled. Everything is put together in a business like fashion, and the people there treated with the up most respect.

Sylvester P.  |  First Impressions 
Rating:
5.0

Always greeted with a smile and Great customer service!

stephania f.  |  Overall Experience 
Rating:
5.0

Everyone I talked to was extremely helpful and nice!

RACHEL B.  |  Reservation 
Rating:
5.0

The Staff are the best. They treat you like family now the storage is very secure. I will definitely use only U-Haul storage in the future. Love you guys n gals no stay safe.

gladis b.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and answered all our questions.

Brain p.  |  Overall Experience 
Rating:
5.0

no comments needed

lakisha t.  |  Overall Experience 
Rating:
5.0

Alison and staff have been helpful since day 1.

latasha t.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and kind.

Frederic D.  |  Reservation 
Rating:
5.0

No complaints at all. Had my items in storage for almost 2 years and everything was in excellent shape. No bugs!!!

Leo P.  |  Overall Experience 
Rating:
5.0

Quick and easy, didn't feel forced into anything and very friendly

Lance S.  |  Reservation 
Rating:
1.0

I never got a storage my order was cancelled

Lasonya G.  |  Reservation 
Rating:
5.0

None

camille w.  |  Overall Experience 
Rating:
5.0

The staff helpful and friendly.

stephania f.  |  Overall Experience 
Rating:
4.0

Service was great, attendant was very helpful, and was very quick with my tight scheduled.

Teresa S.  |  Reservation 
Rating:
4.0

The general manager and her staff were amazing every time we had contact.

Omika H.  |  Overall Experience 
Rating:
5.0

Great service from the Pine Bluff group!

Rebecca B.  |  Overall Experience 
Rating:
5.0

I answer the questions so, that answer it all.

christine b.  |  Overall Experience 
No reviews have been submitted for this location.

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