Customer Reviews for U-Haul Moving & Storage of Plano

Everything went smooth!! Thank you all!

Very helpful and fast

Very satisfied thank you

I reserved a pickup truck online and at the location they told me they did not have any pickups so they gave me a 10ft truck instead which was way too big and I was not able to finish the projects I needed to finish. If you don't have the equipment I requested then it should have let me know on the website!! Waste of my time and the 10 ft truck used twice the gas! Overall very dis-satisfied with my experience!

Love it!

1. Asked to remove dolly before renting. It was removed. 2. 2-3 hrs after renting, brought back pads to return as they were not needed. Rep said they will not charge and I can return them with the truck. It appears there is some extra charge for pads etc. I raised a dispute ref: 2947170

This location does an excellent job. My vehicle had been in an accident and was the only one they had left. FedEX took everything else.

Very nice people, great customer experience

All good by me

It was a great experience! Huge shoutout to Luke. Such a nice and helpful young man. And he told me about your storage units which will be very helpful.

This location is great - usually. This time the check-in process was slow. Between the app checkin process failing and then waiting inside and not even being recognized, it took a long time to get checked out. And then, they assigned to one of the older trucks. It would have been nicer to get one of the newer trucks with multiple sitting I rented on the lot.

I have to wait anout 25 min for someone to pick up the Phone listing to automated dystem telling how good you are. to bad It is better to say we arenusy lea e your number we will call you

A few more employees on duty. I understand there is a virus but this location stays busy and behind

Everything was great! Fast easy reservations and the van was waiting out front when I arrived.

excellent

Hello Everything was good. Thank you so much. GOOD LUCK.

Young man who helped me out went above and beyond for great service

Nothing Great Customer Service Employees are always willing to go the extra mile for the customer

The staff was absolutely helpful. I asked for assistance loading my motorcycle out of the back of my truck.. the person behind the counter said Give Me 2 minutes I will come out and give you a hand. You cannot ask for better customer service than that.

The woman who checked me out yesterday deserves a higher paid position in your organization! I don't boast often, but she delivered the best possible customer service that went over and beyond the service I have received this entire year. Super polite and very smart!!!

Not good customers services, the guy from desk saidwhy I was to early on the location he said a bad word, he gime a bad appliances dollyn I ask if he can change he just ignore me. I went and get the truck at the parking lot. Not good customer services. Is not my first time renter. The other location not problem.

Manager was not helpful at all, I only found one employee who was willing to assist me. My storage had a lot of bug in there. Thank Goodness I took my stuff out of that facility’.

April was friendly and very helpful. Thank Luke for recommending keeping vehicle 24hrs.

Just your price

Everything was great!

I have rented from this location more than 5x. The customer service really depends on who you catch at the desk. Today I had FANTASTIC customer service. Freindly, fast and completly contactless (done from your phone) if you want. Truck was in good condition and the online rental service is easy to use.

I thought it was ridiculous that I had to haul the trailer back to this location instead of dropping it off in Houston

I was not told that I could take toll roads. I lost $30 because I thought I needed to take non toll roads.

Customer service was crisp. Professional service

Ask new customers if they have ever driven a propane-fueled vehicle before they try to start one.

Super easy and also safe, compliant with Masks and Social Distancing. Thank you.

No furniture dollies.

The staff that assisted my needs went above and beyond . Ian was the young man who made a bad day into a good day. very attentive to all of my questions and needs . Give him a raise

The staff was great!

Please fix the weatherstripping on the rear side of the driver door. Just as loud as having the window open; pretty irritating for a 700 mile drive. Just drove with the window down instead. Tried to get the guy to make a note of it upon turning it in but he wasn't too interested.

Staff at this location is incredible. They are responsive with low wait times. They remember my name at this location.

Nice customer service

The return process was not fully explained when picking up equipment and as a result was charged double for rental. The equipment was returned after hours and hence charged for extra day. This could have been avoided if online check-in process was explained when picking up equipment.

check in on the website / obtaining vehicle was a little confusing (especially since I was loom=king for an app)..it will be much easier the second time around.

Check in was a breeze! Nice folks.

Great like always!

Already have a unit here and needed another unit. I had to walk to several different units because their computer showed a unit was available and when we walked to the unit it wasn't available. That's piss poor customer service. Additionally, when I booked my first storage space he added the $10 charge for 24 hour access even though I told him no. I've shared all this on my Facebook page

Manager wore mask but no one else!

Unreal. So friendly and efficient. Blown away at their promptness and professionalism. Nice work!!!!!

The gas gauge was faulty. It read 1/4 tank when I drove it off the lot, and Empty 4 blocks later. The AC blew hot all day from Dallas to San Antonio, and only cooled off after sunset.

Easy and simple!

Great!!!

I did everything online still had to wait and they gave me a hard time I really did not enjoy the customer service will not be returning

I booked requesting a 15' uhaul and was given a 26'. That is a huge difference and my husband was not prepared to drive one that large. When trying to discuss with the attendant he was rude and not helpful. I'm not sure how the uhauls got mixed up, but we could've gotten over the mix up if the staff seemed to care at all instead of literally saying "it's not my problem."

I rent from this location 14 times a year. Each time the reservation is online and entering the credit card info. When my guys pick it up the store always need the same credit card info again over the phone. Why could they not use the card that is on my online account?

Excellent service

You have a GREAT team who helped me out during a bad situation. I appreciate everything you guys did for me.

As of 9/5/2020. Doing business with this company was the worst experience I've ever had unfortunately. I paid for the storage unit 1973. I rented a uhaul truck. I paid movers to put my items in storage unit 1973. After getting to the unit with a truck load of iitems. The worst thing ever, NO ONE REMOVED THE UHAUL COMPANY LOCK. SO, I WAS LOCKED OUT OF USING UNIT 1973 FOR WHICH IT WAS PAID IN FULL WITH THE EXTRA 10.00 FEE TO HAVE ACCESS TO THE UNIT FOR 24 HOURS A DAY. I HAD TO PAY MY MOVERS FOR AN INCOMPLETE JOB BECAUSE THE UNIT 1973 WAS NEVER AVAILABLE TO ME AFTER IT WAS PAID FOR.

Excellent manager. He was visible, always working, accommodating, and responsive if you had a problem. I don't know his name but he is about 5' 10", slim, slightly built and looks really young (tatoos? -- not sure) He was in the office...he was great.

Great location and great team

The unit I originally rented was determined by management to be unavailable. Since I was out of town, and not able to move the contents, UHaul employees moved the contents. Unfortunately, the contents were moved to a second story building with no elevator. At the time I was 79 and preparing for hip surgery. I was not advised that this would be the new location. Further, when I returned, the lock had been changed and I was unable to get into my unit. Eventually, the key was found. In addition, the building has no interior signage indicating the location of the second floor units and there is not access from upstairs hallways to other hallways on the second story. Really a sad situation. While the front desk employees were sympathetic, no one offered any help or any apology for what was a major screw up.

Fine facility

Everything was so smooth and easy. Thank you. We will see you soon.

Very pleased with the location - very handy. Space suited my needs, price quite satisfactory and the hours of accessibility very convenient.

The man was very polit6and friendly during this time with the covid19 and willing to do whatever he could putting his health at jeopardy

I rented a 10x8 unit-told the rep on the phone that I was moving my 91 yr old dad out of asst living and what we would be moving- only to find out AFTER we got your moving truck there that the unit had 28” door & the sofa would not go through! This morning I’m looking desperately for another storage space!! This after an exhausting day of getting e everything moved out ! The office staff however was great=

I could be mistaken but I believe the GM name was Jordan. He was very helpful, happy and super funny! On 3/6/20 him and the other employee made my moving day bearable and a thousand times better. Also a customer came in about the brakes on the truck, claiming your company was trying to give her a truck with brakes not working. She was OVER THE TOP rude and Jordan still smiled at her and never once became unprofessional with her. I normally don’t leave comments but as an Area Manager in the restaurant industry, I know praise should be recognized when excellence service is given.

I came to close out my units the next day. One day late and the insisted in charging me for the two months. I have been a customer there for twenty years. Very rude and not helpful at all. would not r

Friendly and helpful staff. Easy drop off. Spacious area in front of storage unit for loading/unloading the truck.

Quick service, took little time to register for the truck and wait time to have it brought to front was minimal.

Have used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!

it 's clean and the sales person was very helpful

impressed on how clean, maintained, and professional everyone was. Quite honestly, the experience changed my impression of UHaul.

The facility was great and served my needs, however, I did find it to be very overpriced.

Great

I am providing a 2-star and not 1-star because I do like the facility, however the way U-haul has designed the drop off we got trapped inside the gates and had to wait an hour before we were let out.

Awesome service!

Everyone was very helpful and made you feel welcomed. Jordan was fantastic . Will use them again for sure

Friendly staff and clean facility.

We stood in line for over an hour to pick up my truck, I had reservations for over 30 days. Was told we could get drop off location chafed when I moved, it was still 25 minutes away.

I believe the manager's name that helped me was Ashley. She was incredibly patient and helpful:). Thank you!

Very fast and kind and helpful was very impressed. This was the best customer service at this location I've had. Thank you Jordan and Paul was great

Thanks for your services

Awesome staff!

When I called to make arrangements for storing my furniture, I was promised large storage units on the ground floor...when the moving van arrived, no large ground floor units were available. 😠

Excellent service. They accommodated my every need and were quick to respond to issues that arose from changing circumstances. 10/10

I would use them again!

Very good service. Had an unexpected need for storage, so the rent a truck ,get free month was perfect! I've had to use 3 different uhaulS in the past 6 months. Everyone was great!

Helpful and professional staff and a painless process. Will definitely use again!

Great experience moving from Florida to Texas.

T

At this location I was always happy with the service and hospitality. The storage was reasonable and handy. I use U-Haul for all of my moving requirements.

The delivery Lady (Nita) was exceptionally kind and accommodating. Kathy

Everyone was helpful & polite. I will use Uhaul again & refer a friend.

You lost my pods in your warehouse and I had to reschedule movers and delivery

Great

If you could have more lights around the outside of the storage, that would be great!! Or even inside, but the service was wonderful and I enjoyed a full year of service. Thank you so much!

We had one incident where we had trouble with the combo lock on the outer door. Staff immediately let us in and fixed the door. Facility was always clean, well lit, and staff always very helpful.

good

I am extremely satisfied and surely recommend this place to all of my friends. Keep it up guys :)

Very pleased with this facility.

We were charged fees for dollies, pads, cleaning fees and 2 days of use but the dollies and pads were our own personal equipment which has not been returned and the truck was taken so we didnt finish

I got the delivery before the scheduled date, I got the uhaul support. It was a good experience.

If I were a petty man, I would change my rating to poor, just for forcing me to write this comment. How about you make this part optional and ask a few more specific questions.

You helped me when i needed it most. I had no place to live and stuff to store. I will be forever grateful. Thank you!

Very helpful and friendly!

The counter help was as good as it gets. The equipment was great. I always enjoy doing business with U haul.

Never was notified that my box had arrive and it was sent to the wrong Uhaul location. What is the point of the guarantee if you don't honor it!

Website completely incorrect -no 1,200 SF but 1,200 cubic feet. Staff is completely clueless as to this issue. The person with an "Owner" name tag had no idea the difference between SF or cubic feet.

Worst customer service I have ever experienced. Have left multiple messages for management to address issues with rental, but no satisfactory resolution

It was my first experience with self-storage and was great.

Staff was friendly. Only problem was our ubox was not ready for pick up even though we had confined 3 times including the morning before pick up appointment.

waiting was short good help unit was clean and easy access in and out for items, I used the cooled storage's unit and work fine.

Thanks

People that complete the paper work, had it wrong for 3 months in a row.

No one in the office, had to go find employees more often than not. The access gate was blocked by returns every time I was there. when I moved out I was met with an unprofessional and rude employee

U-Haul kept my things in tact well-preserved for 4 years and when I moved out they was very courteous very nice.

the side of the door was damaged allowing vermin inside. Also the door wouldn't open we were told multiple times we would hear from maint. but never did

Brandon was great to work with and very helpful