Customer Reviews for U-Haul Moving & Storage of Plano

All good

I was in the middle of a hectic downsizing move and appreciate the text message communication. Time is meaningless while moving and texts kept me on track. The agent was courteous and patient, exactly what I needed at that time.

The staff and management at your store locations are excellent. However, corporate caused many issues that it took about a week to resolve. Hopefully, corporate can learn from their stores about customer service in their scheduling department and also let calls go through to the actual stores when time changes are being made, not make duplicate reservations. My faith in Uhaul corporate was only restored by an excellent customer service rep in vehicle recovery.

Great place to rent from, I always rent there over all other locations.

Why let someone pay and schedule to pick up a U-Haul before hours and then not let them pick it up until you open? Thank you for wasting my time and making my day start horribly. Do better. I scheduled this days before for a 6:30 AM and if I couldn’t pick up at that time, someone from the facility should maybe have notified me? 6:30 AM pickup was for a reason. I needed 6:30. Not 7:00. 6:30. If I needed 7:00, I would’ve picked 7:00! But I needed 6:30. And so I picked 6:30! And then I also didn’t get my full 8 hours scheduled, I was cut 30 minutes short of my PAID time because the place wasn’t open until 7. I’m never using U-Haul again.

First off I made my reservation online got to the store and they said they didn't have a van available to drop off at another location which is what i picked and paid for online. Then after everything is said and done U-Haul still owes be a partial refund and I cant help a hold of anyone to tell me where my money is. The entire process has been awful wouldn't recommend.

Excellent service, Rey friendly

I WAS VERY DISAPPOINTED with the way Uhaul charged me and after hours service fee. Also i don't think i was explained correctly how i would be charged! This is really bad

We have used this location a few times in the past 20yrs and it's always very professional, courteous, and even pull the vehicles up to the door ready to roll. Processing the pickup was very easy and fairly quick and the dropoff was extremely easy and quick! The only option I'd like to suggest is possibly provide the option of just using the credit card to pickup that was used for the reservation instead of having to go through that process again which would allow the pickup in person go quicker. But staff was very nice and respectful and will definitely be using this place for our next move!

all the Uhaul locations were wonderful. Uhaul corporate was terrible. You should not USE your customers to manage your inventory. The hitch on the 6x12 trailer did not work well and the trailer fell off during transit. I was HOUNDED by corporate to drop off my equipment at different locations, they LIED about my drop off location not having room for my equipment. Corporate should learn the topography of their locations. I was not going to drive an extra 1-2 hours through the mountains to deliver your equipment for $30. Not only would it have taken up my time during a difficult move, that wouldn't even cover the cost of gasoline. Also dropped my equipment off 1 day early, with extra gas in the truck and corporate is blocking the drop off location from receiving the equipment on-line. Worst corporate customer service I have ever received from Uhaul in over 25 years of using your equipment.

Stop linking customers,!!I hired someone to do work for me .I had to pay his old bill in order to get my things moved.I could not go and get someone else,because YOU LINKED his name to MY account.That was totally wrong.Finacial extortion/blackmail.

Lubricate dolly ratchet mechanism. I also wasn't offered the option of returning to another uhaul location when making reservations. Employee tried to charge me for 1 extra day.

They say you will be charged if its a day late at 10 am the next day, not only a lie but they will charge your card the second they close.

Nice, quick, and easy drop off. Less than 5 mins. Perfect after a long day moving.

Fast in and out!!

We picked our rental up when the store opened. Jordan provided AMAZING service. Very fast, very courteous and professional. Highly recommend this location! Kudos Jordan!

I never make further comment

The service team was incredible! Everyone was friendly and professional and took great care of me. I also got to witness an unreasonably upset customer at the counter next to me and everyone was so kind to him and placed an appropriate amount of urgency into assisting him.

Awesome! Great customer care 🤩

This is the platypus of U-Haul rental facilities. Friendly, as fast as they can be, helpful. They've modernized and streamlined their processes. But truly excellent customer service. Always appreciate working with this crew.

I was given a 26 ft truck. After driving for a while we turned on headlights. Left headlight was bouncing all over. Stopped to check. That section had been previously damaged and headlight mount was broken. There were stickers applied from UHaul that we hadn’t noticed marking previous damage. Passenger seat belt wasn’t working. It tightened up and wouldn’t adjust. Had to put shoulder strap behind me to avoid being pinned tight in seat. Advise that you carefully check outside and in because UHaul isn’t concerned about safety, just getting business no matter what.

Keep the people you have. Outstanding experience!

Service your vehicles. After loading the truck, it would not start. We had to wait for roadside service to come get it up and running again, thereby delaying our move. Thankfully, this was only a short local move. Had it be long distance and we were stuck in the desert, it would have been be horrible. This wouldn't have happened if the vehicle was regularly serviced and maintained. However that said, while not apologetic, the location's personnel willingly extended the return time and did not charge us the fuel fee (as we were told to NOT turn vehicle off and so it ran during the entire move time).

This was my first Uhaul experience, and the process from online reservation to pickup was smooth and easy. I was in and out in about ten minutes and there was a clean 10” truck waiting for me.

Great people here!

Very Impressed and Appreciative to receive such excellent customer service from Employee Jacklyn Martinez. Please acknowledge this UHAUL Team Member. Please call us for further details. -The Landers

Keep up the good work

the windshield wipers were worn. passanger side wiper was ripped. notified agent.

I had to deal with three people for the storage unit. Even though I had a text with a reservation of what I was promised to be an air conditioned area TO FIT JUST THE 15 FOOT TRUCK, I ended up with an area outside that was twice the size I needed. Additionally, it was smashed at the front and my UHAUL lock would not work. They gave me a free lock, but I wanted a right-sized unit. 733030-00108157.

I did not realize there was no ramp in the truck I rented. I assumed all trucks had ramps. It was not offered to me as an option when I made my reservation.

Super nice people and excellent service. I will definitely be using you guys again for my moving needs ??

Don't be such cheapskates. Unused and unopened blankets were not credited back, associate said they could have been tampered with. Stop treating customers like idiots. Vehicle was rented for about six hours on a dry day and associate commented i returned it dirty. Unacceptable. Time to have a look at enterprise and penske or home depot.

It took more time to wait for the online/mobile service to approve service than going in and having customer service rep book the reservation.

The checkout was quick and easy. I had a great experience.

I left a back pillow- corporate said they emailed 2. This location said the saw it, but, don’t know what happened to it. The company should do a better job with lost and found. Thank you

I came to close out my units the next day. One day late and the insisted in charging me for the two months. I have been a customer there for twenty years. Very rude and not helpful at all. would not r

Excellent service drive help in getting the trailer dropped off. It only took a couple of minutes and the service technician was very helpful!! Thank you!!

All contacts were very helpful and handled all my calls in a very friendly and timely manner.

Location was fine. Equipment was fine. Overall policies for one way rentals were ridiculous and inconvenient. Online return was very convenient.

Well trained and courteous staff. Good experience!

Nothing

Need to remove fueling and fuel charges. I brought back with more than the 5/16 shown on contract.

Jackie's crew is very friendly and she is fair and wonderful to work with.

Called ahead and made a reservation. Staff let other people cut us. Waited over 30 mins to get a truck, radio didn't work.

seems like the previous person who rented it smoked in it, and left the cigarette butts there. also this truck was very bad mechanically, it wouldn't shift all the time, i ended up having to drive on the service road, and once you shut it off, it doesnt always come on when you turn on the ignition. at one point it took 30 minutes for it to start, so i was afraid to get stuck somewhere and did not shut it off after that , i couldnt even stop to get gas !

Friendly and helpful staff. Easy drop off. Spacious area in front of storage unit for loading/unloading the truck.

Quick service, took little time to register for the truck and wait time to have it brought to front was minimal.

Have used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!

it 's clean and the sales person was very helpful

impressed on how clean, maintained, and professional everyone was. Quite honestly, the experience changed my impression of UHaul.

The facility was great and served my needs, however, I did find it to be very overpriced.

Great

I am providing a 2-star and not 1-star because I do like the facility, however the way U-haul has designed the drop off we got trapped inside the gates and had to wait an hour before we were let out.

Awesome service!

Everyone was very helpful and made you feel welcomed. Jordan was fantastic . Will use them again for sure

Friendly staff and clean facility.

We stood in line for over an hour to pick up my truck, I had reservations for over 30 days. Was told we could get drop off location chafed when I moved, it was still 25 minutes away.

I believe the manager's name that helped me was Ashley. She was incredibly patient and helpful:). Thank you!

Very fast and kind and helpful was very impressed. This was the best customer service at this location I've had. Thank you Jordan and Paul was great

Thanks for your services

Awesome staff!

When I called to make arrangements for storing my furniture, I was promised large storage units on the ground floor...when the moving van arrived, no large ground floor units were available. 😠

Excellent service. They accommodated my every need and were quick to respond to issues that arose from changing circumstances. 10/10

I would use them again!

Very good service. Had an unexpected need for storage, so the rent a truck ,get free month was perfect! I've had to use 3 different uhaulS in the past 6 months. Everyone was great!

Not only does the site lack good communication so does upper management. I am filling a complaint with the BBB

Helpful and professional staff and a painless process. Will definitely use again!

Great experience moving from Florida to Texas.

T

At this location I was always happy with the service and hospitality. The storage was reasonable and handy. I use U-Haul for all of my moving requirements.

The delivery Lady (Nita) was exceptionally kind and accommodating. Kathy

Everyone was helpful & polite. I will use Uhaul again & refer a friend.

You lost my pods in your warehouse and I had to reschedule movers and delivery

Great

If you could have more lights around the outside of the storage, that would be great!! Or even inside, but the service was wonderful and I enjoyed a full year of service. Thank you so much!

We had one incident where we had trouble with the combo lock on the outer door. Staff immediately let us in and fixed the door. Facility was always clean, well lit, and staff always very helpful.

good

I am extremely satisfied and surely recommend this place to all of my friends. Keep it up guys :)

Very pleased with this facility.

We were charged fees for dollies, pads, cleaning fees and 2 days of use but the dollies and pads were our own personal equipment which has not been returned and the truck was taken so we didnt finish

I got the delivery before the scheduled date, I got the uhaul support. It was a good experience.

If I were a petty man, I would change my rating to poor, just for forcing me to write this comment. How about you make this part optional and ask a few more specific questions.

You helped me when i needed it most. I had no place to live and stuff to store. I will be forever grateful. Thank you!

Very helpful and friendly!

The counter help was as good as it gets. The equipment was great. I always enjoy doing business with U haul.

Never was notified that my box had arrive and it was sent to the wrong Uhaul location. What is the point of the guarantee if you don't honor it!

Website completely incorrect -no 1,200 SF but 1,200 cubic feet. Staff is completely clueless as to this issue. The person with an "Owner" name tag had no idea the difference between SF or cubic feet.

Worst customer service I have ever experienced. Have left multiple messages for management to address issues with rental, but no satisfactory resolution

It was my first experience with self-storage and was great.

Staff was friendly. Only problem was our ubox was not ready for pick up even though we had confined 3 times including the morning before pick up appointment.

waiting was short good help unit was clean and easy access in and out for items, I used the cooled storage's unit and work fine.

Thanks

People that complete the paper work, had it wrong for 3 months in a row.

No one in the office, had to go find employees more often than not. The access gate was blocked by returns every time I was there. when I moved out I was met with an unprofessional and rude employee

U-Haul kept my things in tact well-preserved for 4 years and when I moved out they was very courteous very nice.

the side of the door was damaged allowing vermin inside. Also the door wouldn't open we were told multiple times we would hear from maint. but never did

Brandon was great to work with and very helpful