Customer Reviews for U-Haul Moving & Storage of Plano

Rating:

1.0

They didn't give me my first month free initially. And overcharged my credit card. When I discovered it at the point of sale they said they would refund my credit card. I haven't gotten the money yet. In the meantime they charge the $15 late fee and reinstated the original first month monthly charge. I tried to give a little bit of leeway because the guy who checked me on was being trained. But it is hard when it affects my finances and credit rating. The next thing I know they're going to repossess my furniture. I tried to call them and I had to go on hold for an hour and they said I was in the wrong department and I would have to go on hold for another hour. I don't know how U-Haul can get away with this but I do know that I will never ever use them again and I will also tell everyone I know and post everywhere that I know online about the shoddy service that I received. There was a few other details like they tried to put me into a double decker unit. The unit I actually got I didn't complain about even though the door was half size and it created more effort and moving in. Today nobody seems to care about the customer. I get the impression that their job is just a hobby and the customers just a nuisance. One more thing. The truck that I rented was under a quarter tank of fuel. I don't know why they can't fill it up so I don't have to go to a gas station out of my way rather than one on the way to my destination.

Rating:

5.0

Excellent customer service!!

Rating:

1.0

UHaul has battery and key starter issues.

Rating:

5.0

Nothing everything went smooth my scheduled time to pick truck up was easy walked in took 5 min and was out the door

Rating:

4.0

Get better internet.

Rating:

4.0

It was so hard making sure everything was done correctly. The movers recommended 3 boxes while U-Haul recommended 2 I got three just in case but had to cancel and reset up the movers because of the additional ubox. Then the movers showed up and then only needed two. So I *paid* extra money for the movers bc 3 boxes originally and so I probably got ripped off. The reason I say that is because you have to cancel the move help and readd it with every ubox reservation change. Fix the move help thing please!!!

Rating:

5.0

Very Service oriented!

Rating:

5.0

Staff at this location are great, they make the experience easy with friendly and fast customer service.

Rating:

4.0

Eric was very helpful, much appreciated!!

Rating:

5.0

The best place on earth 👍 thank you

Rating:

4.0

Everything was great. When we were unloading they didn't always have our box out as it was scheduled, but they usually corrected it quickly.

Rating:

5.0

Friendly staff

Rating:

5.0

Always a great experience.

Rating:

4.0

Driver door did not close unless slammed with extreme force. Road wind was felt during driving, needs to be fixed ASAP. Eric was great and very helpful.

Rating:

5.0

Great desk staff

Rating:

5.0

The check in for mobile required a ridiculous amount of info like a passport or a rental agreement. I don't have those things readily available on a Saturday morning. Seems like if put a credit card on file, that would be enough.

Rating:

5.0

Fast and pleasant customer service. Highly recommend uhaul.

Rating:

2.0

I called a representative, who made a reservation for me for a 26' truck for 7am. I get there on my moving day, and the facility has no 26' or 20' trucks until after 8:15. Ended up using a 26' with a broken door track that they didn't tell me about until 7:30. There were also multiple other customers who made reservations for vehicles that weren't physically at this location when they got there. Will not be renting uhaul in the future.

Rating:

5.0

Ivan serviced our needs over and above excellent customer service very polite. Recomend this store.

Rating:

5.0

The truck was super old and the brakes didn't work well. It would not go over 55 mph without pushing it to its limits. Love the location and staff of helpful

Rating:

5.0

Plano location “awesome “ and fast …

Rating:

5.0

Staff was quick, polite and very professional. Most important they were smiling which is contagious! Great training Uhaul Thank you

Rating:

1.0

The representative assumed I didn't have a credit card, I hope ot wasn't because I was black. I asked, why are you added $60 to my bill. He said that he would have to charge of I use a Walmart debit card. I asked, him why he would assume I didn't have a credit card. He was discriminatory IMO

Rating:

5.0

Very helpful staff

Rating:

5.0

Staff was professional and polite. Clearly explained any questions/concerns I had, and even loaned me an adapter for the tail lights when I didn't have one for my truck. I will be back for any trailer/truck needs.

Rating:

5.0

Service is great because the people really care. My only suggestion is to add road noise reduction insulation to the cabs your trucks. I've driven two 15' trucks for 9 hours each time to move my belongings across country. My ears felt like I'd been to a Kiss concert, not Ted Nugent's after each trip. And no I didn't listen to the radio/music at all.

Rating:

5.0

More faster service

Rating:

3.0

The location we used was on West Plano Road in Plano, TX. They advertised having several appliance dollies available. What they had were hand trucks with straps. These did not provide a base of any length to support a refrigerator. It was a very difficult move because of that. Also, they put pressure on us to return the vehicle by 8:15 pm, when we had rented it at 4:30 PM for an entire day.

Rating:

2.0

The truck needed an alignment and had a hard time starting. Also I had requested and paid for a utility dolly and it was not in the truck so we had to deal with a move without that.

Rating:

2.0

Make sure the equipment is in working order and show user how it is used. I had to call support during using causing big delays. This has been the worst rental I have ever had from UHaul.

Rating:

5.0

Fancy service

Rating:

2.0

I really do need to communicate with manager…Either text, phone,email due a huge error was made not this Plano location but at the 421 Central Expwy location…I had to make these grave adjustments: *Loaders /unloaders movers had be canceled $200 *checked out hotel had a difficult search therefore $200 *daughter is Sickle Cell and had onset of Crisis $$350 All of this and more due to me booking prior April 26th at 4 pm for a May 19th pickup… Mr Errol said he did not have the car pull & Maybe later that night he would have one coming in , he cancel my order at his w/o expressing … that cause me to have to til my bank posted this for the transaction w Mr Eric needing the funds for new order … This was GRAVELY mishandled… I received some compensation but not nearly as much it should've been… Waiting on manager at Plano to offer more of a refund … when funds were finally put back in there minus $10 & not any explanation what fee….

Rating:

5.0

Trailers to rent are in demand. It was requested of me that I call early on my return day to let the rental location know my time returning the trailer. Wait times for a human was 30”. Perhaps a message center for estimated return times could help? PS: The staff at the Plano Parkway location are great, even though it is obvious they are short staffed.

Rating:

4.0

Be reachable by phone instead of your number routing to the helpless 800 number. That was extremely frustrating.

Rating:

5.0

This process was very smooth and direct. No complications. I appreciate the calls from uhaul staff in every step of the process assuring me that my goods were okay. Thank you!

Rating:

5.0

Everything went perfectly smooth. I had rented a trailer online originally, but then changed to a rental cargo van that morning when I came in. The agent there made it super easy and it was available so it was all a win win. I know where to go next time I need a rental!! Thanks Uhaul for making it so easy!!

Rating:

5.0

Very nice staff. Easy check out and in.

Rating:

3.0

Super disappointed that a standard couch did not fit properly in container. We had to put it in diagonally using a strap and wasted space to cushion it. Had a few items damaged in transit. Not sure if I will recommend again. I moved from MD to TX. MD side of things seemed to go a lot smoother with keeping me updated however the original person I talked to for setting up reservation gave incorrect information regarding when the 30 day free storage began which cost me over $350 additional storage fee.

Rating:

5.0

Eric (don't know his last name) was fast, efficient and very polite when installing my trailer hitch just a couple of days before I rented the trailer. Taylor Luiz was exceptional! She is a fine young lady and destined for upper management.

Rating:

5.0

Staff was super helpful and very friendly.

Rating:

3.0

Not enough staff/employees to be very helpful.

Rating:

5.0

Lower mileage rates. Way too high.

Rating:

4.0

Need more employees to help customers. Waiting was 6 people and wait time was 45 minutes. Only 2 employees were helping.

Rating:

5.0

Online booking was easy

Rating:

5.0

Everything was excellent! Thank you!!!

Rating:

3.0

There was active damage to the vehicle. The lighter outlets did not work and the online check in did not speed up the process at all.

Rating:

2.0

Female employee was confused and asked help from everyone making the storage rental agonizing and painful. Return of trailer- waited 10 minutes outside at equipment return, tired of waiting I began to unhitch myself and another truck drives right next to me and an employee pops right out and unhitches him. Doesn't ask if I need help or anything. I left pissed off.

Rating:

4.0

The mobile app experience is truly lacking. I could not complete the pick up process and had to work with the attendant. On return the app again kept getting stuck at different locations and I finally gave up. So much for self service

Rating:

5.0

Gus was very helpful.

Rating:

4.0

The $20 check in fee in paying extra for your employees to do their jobs. It's a new fee that someone thinks is a good idea, it's really annoying to customers who use your equipment regularly

Rating:

5.0

The team was well organized whose worked on 5/7/2022, and fastest checkout I have ever experienced. BRAVO...to the team on customer service and prepared all the rental ahead of the time.

Rating:

3.0

Everything operation wise was great however when I went to drop my truck off I was told that I would not get my gas credit that I was promised at my initial location. I am unsure why there is disconnect and I may have just wasted my money all because no integrity was upheld.

Rating:

5.0

Very friendly staff and professional

Rating:

5.0

I have chosen this UHaul location for many purposes over the past 10 years; in-town truck moves, one-way trailer moves and most recently I rented a storage unit at this location. The unit was very easy to access, controlled entry to units was very secure process. The available access hours are convenient. The unit was clean & dry. The employees at this location are friendly, knowledgeable, and efficient.

Rating:

5.0

They were so helpful helping me get the right size unit.

Rating:

2.0

No tiene elevadores y los pasillos son bien angostos

Rating:

5.0

Great service very clean site and emoyees were very polite and professional

Rating:

5.0

Great customer service

Rating:

5.0

I had a great storage experience thanks guys

Rating:

5.0

Matthew runs the team with the competence of a well oiled machine and the service of a favorite shop. I couldn't have asked for a better experience.

Rating:

5.0

La señorita fue muy amable Gracias

Rating:

5.0

This survey was in spanish?? But everything was excellent. Thank u

Rating:

5.0

During a very stressful move, everyone at this location was so very helpful, professional and very knowledgeable. A BIG THANK YOU to April and Eric who's help navigating the storage, truck rental and every question and concern we had relieved all our stress! Thank you !!!!

Rating:

5.0

April was instrumental in her assistance. She went above and beyond. She is a huge asset to your organization!!!

Rating:

4.0

they should have informed me to make a reservation to unload my u-box.

Rating:

5.0

Nice customer service and great attitude from personnel

Rating:

5.0

The staff was amazing.. Especially April!! Matt and Ivan were so helpful! The entire place was super clean.. I was really impressed. When i opened the unit i could tell it was cleaned with Fabuloso.. So great! Thanks guys.. Ur the best!!

Rating:

5.0

Although I was disappointed that my advanced booking could not be found, it was not their fault and they could not have handled it better. Thank you April, Eric and Matt for your friendly, efficient and prompt handling of the situation. Ivan Kahn

Rating:

1.0

Too high , not understanding, the new manager is rude and she don't care about the struggle of other families Plano Texas is all for that they can get out of folks !

Rating:

5.0

Except for access to the storage area where the gate would not work and we had to go get help that was the only problem but they quickly fixed it

Rating:

3.0

I was told that I had 24 hour access to my storage. When I came after hours there was a truck parked in the Gateway.

Rating:

5.0

Great service

Rating:

2.0

Horrible local stores on-site customer phone service. Called multiple times, long, LONG, waiting, then intentional hang-ups. So frustrating.

Rating:

1.0

I had terrible experience at this location. Someone screwed up my rental from the beginning and I had to continually go back to the location monthly to have my bills adjusted. Some staffs were downright rude and without looking at the account concluded that I owed. Soooo glad I'm done with this nightmare

Rating:

5.0

Very helpful and understanding, as well as efficient. Overall Great service.

Rating:

2.0

Only problem the unit leaks when it rain. Had the unit 10 months. Noticed it a few months ago. I notified the personal and also showed workers They were understanding and I provided pictures The manager is informed and told me to gave the pictures to him and he would do a claim for me

Rating:

5.0

Paul was friendly and very helpful. Overall this was a good experience. The staff was all in uniform which refreshing to see now a days. Keep up the good work.

Rating:

1.0

NO ONE EVER ANSWERS THE LOCAL PHONE NUMBER BE IT IN SAN DIEGO, WHERE I MOVED FROM TO PLANO, WHERE I LIVE NOW AND I'M NOT THE ONLY CUSTOMER THAT COMPLAINED ABOUT THIS!!! SO FRUSTRATING

Rating:

5.0

Very good service!!

Rating:

5.0

ALL EMPLOYEES VERY FRIENDLY & PROFESSIONAL. FACILITY EXCELLENT ! BILL OVERMAN Dallas, Tx

Rating:

5.0

Staff was very helpful and friendly!!

Rating:

5.0

I always have a great experience at this Uhaul Facility. Everyone is so nice and helpful!!

Rating:

5.0

Very friendly and helpful staff. Sign-up process is easy and convenient. It is somewhat difficult to get a hold of someone over the telephone.

Rating:

5.0

stay to course, doing good

Rating:

2.0

Branch or general manager never responded to any of my communication via, voice mail, text or email. Was disappointed. Had storage there for 2.5 years. Needed a few extra days to get my stuff out. Was never late on payments in fact was early most the time.

Rating:

4.0

System went down and was frustrating but employee did best he could with bad situation. Seemed to actually care.

Rating:

5.0

Every is very professional and the facility is always super clean. I will use this Uhaul facility again if the need arises. When i closed out my account the guy that helped me was so nice. I am sorry that I did not get his name.

Rating:

5.0

All personnel friendly and extremely helpful.

Rating:

5.0

Thos location has very accommodating and helpful staff. Follow through was excellent.

Rating:

5.0

The staff is always helpful, love this place

Rating:

5.0

Team is always helpful, love this place

Rating:

5.0

Fantastic and expeditious service!