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Jason W.Customer Reviews for U-Haul Moving & Storage of Plano
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff made certain representations with no intent in following through with them. Wasted my time!
InvestRE L. | Overall ExperienceVery impressed with their efficiency, especially the young girl moving the trucks around, amazing driver skills!
Francisco M.Very difficult to consistently start the Propane Truck that I got. Need better instructions or maybe the truck itself wasn't starting correctly.
Donna I.I am sorry but I did not get the name of the young lady that helped me. She was amazing and did a fantastic job. Polite , clear explanation and friendly. Thank you
David H.The lady at the front desk was very pleasant and the transaction was quick. My truck was in great condition and worked flawlessly all afternoon long. The staff member who checked me in was equally efficient and customer-friendly. I'd recommend this location to anyone looking for a quality short-term rental.
Bill B.Worn equipment, but met the need and price. Check in and out went fine. Staff were courteous and helpful.
CHRISTOPHER S.Can't think of a thing…Customer Service and equipment were top notch 👍🏽
beatrice C.Thanks for your services.
Verketha H.Worst service I ever received in my life.
Jayla E.Renting equipment used to be a pain but automation and a staff that cares about customer service has been a game changer. Nicely done, U-haul!
DANIEL R.Yeah I did not receive the dolly the lady said she would take it off but she never did
Jason B.Cabin had smoke/cigarette smell, use ozone-machine to clear.
Odin B.I was charged for safe move even though I didn't opt for it
Francis J.Your website needs to be more clear on everything that is required for mobile pick up. There was a minimum of thirty minutes worth of things to do to actually pick up the vehicle that we had no idea about. You need to have it super clear if a passport or the equivalent is required. It's not like people just carry that stuff around with them. Also, where you said the vehicle was parked was not where it was actually parked. We had to ask for help.
Paul K.I fill the trucks up every week after we return them. They charged me for gas today.. not ok
Ginny K.Had problems getting gate entry card and getting a storage unit that was empty.
Kenneth R. | First ImpressionsLocation was understaffed at a busy time (Saturday morning) and lines were very long. As a result, many missed their reservation times by 30 minutes or more
John E.2 or 3 times a year...I have used this uhaul facility in Plano Texas for close to 10 years. I have had a positive experience each of those times. People have changed...service always the great same approach. Thank you. John
John G.Good service! 👍🏽
Latoya P.The reservation process was easy, the online check-in was super helpful and made the pick-up process very smooth. A little busy but expected for a Saturday morning and didn't wait long. Everyone was professional and worked efficiently with no issue. I did end up needing to keep the truck for an extra hour and just had to call, everything was updated with no issue. Drop-off was also easy and overall experience was positive.
Brandi S.Staff was always kind and willing to help. The storage unit was awesome and spacious for all of my things.
Allie A. | Overall ExperienceNothing
Linda N.The fact that they helped hook up the trailer and unhook it when I returned it made my life so much easier. Thanks for having such helpful employees. You guys rock!
carla E.This was the third location I visited after my original reservation wasn't honored with the dumbest excuse I've ever heard “ all our pickup trucks were stolen. You could've told me days before. I scheduled in Tuesday for Saturday!!! I had to go 10 miles away, did I get any compensation? nee.
Juan G.Everything was good. Actually I would say everything was great. But the engine ran rough. And the line was moderately long. But everything worked out great in the end. And I appreciate the great job U-Haul is doing.
John R.Within 10 minutes I was done. Super job.
ARMAND M.I signed up online for a 5x5 unit but they did not have any when I got there so the the agent stated they would give me the next size up for the same price. Then later after making me the representations and promise to me she called me to say not going to respect the agreement she made to me. I am requesting that they be held to the promises and agreement made to and with me.
InvestRE L. | First ImpressionsAbsolutely awesome experience!!!! The staff member, Trinity was great!!!! Very helpful, understanding, patient, informative and just willing to go the extra mile to assist me. She never got frustrated. She handled everything with such grace. Hats off to Trinity at U-Haul in Plano, TX on Plano Pkwy!!! She really rocks!!!
TOSHA C.Staff very helpful and concerned of their customers' safety. U haul Plano Parkway is highly recommended!
Sherwinn D.The gentleman who helped me was great. My original truck had ac issues and they quickly switched it out. They were great.
Gadiel P.Good customer service, thank you.
Jorge E.Girl was fast and no bullshit waiting. She knew her stuff
OSVALDO C.Key location and how to get them didn't match directions in app. Had income after hours, I would not have been able to pick up vehicle.
Jennifer F.TOTAL FIASCO FROM START TO FINISH> SHOWED UP FOR A PICK UP W/ A CONF. #, SORRY SOMEONE ELSE NEEDED THE TRUCK? REALLY, SO DID I ???????????????? HOW DOES THIS HAPPEN $$$$$$$$$$$$$$$$$$$$$$$ WOULD APPRECIATE A RESPONSE. THANK YOU
clare james jr H.The girl who helped me was absolutely amazing!
William R. | First ImpressionsThe waiting time in the office to get the Uhaul truck key could be improved.
Bhargav C.Had issues with truck starting. Ignition problems with key turning. Better vehicle maintenance.
Troy S.Quick and painless transaction and a good service to have in the neighborhood.
Sharad M.Great Customer Service!
Artnella H.Really appreciated the staff working with me to make our latest rental a good one... Noah, Ian and Murry!
VAL K.Great service. Employees were good about directing plus letting us know that all was good with our drop off.
Alyssa R.Easy to drop off, friendly staff.
Alyssa R.It was easy and simple. Have used this location multiple times.
Randy B.Great experience. The online booking was simple and straight forward. The staff at the location were friendly and knowledable.
Craig S.They didn't give me my first month free initially. And overcharged my credit card. When I discovered it at the point of sale they said they would refund my credit card. I haven't gotten the money yet. In the meantime they charge the $15 late fee and reinstated the original first month monthly charge. I tried to give a little bit of leeway because the guy who checked me on was being trained. But it is hard when it affects my finances and credit rating. The next thing I know they're going to repossess my furniture. I tried to call them and I had to go on hold for an hour and they said I was in the wrong department and I would have to go on hold for another hour. I don't know how U-Haul can get away with this but I do know that I will never ever use them again and I will also tell everyone I know and post everywhere that I know online about the shoddy service that I received. There was a few other details like they tried to put me into a double decker unit. The unit I actually got I didn't complain about even though the door was half size and it created more effort and moving in. Today nobody seems to care about the customer. I get the impression that their job is just a hobby and the customers just a nuisance. One more thing. The truck that I rented was under a quarter tank of fuel. I don't know why they can't fill it up so I don't have to go to a gas station out of my way rather than one on the way to my destination.
John R. | First ImpressionsExcellent customer service!!
Taenaya T.UHaul has battery and key starter issues.
Vidhyanidhi D.Nothing everything went smooth my scheduled time to pick truck up was easy walked in took 5 min and was out the door
VINCENT THOMAS J A.Get better internet.
Bill W.It was so hard making sure everything was done correctly. The movers recommended 3 boxes while U-Haul recommended 2 I got three just in case but had to cancel and reset up the movers because of the additional ubox. Then the movers showed up and then only needed two. So I *paid* extra money for the movers bc 3 boxes originally and so I probably got ripped off. The reason I say that is because you have to cancel the move help and readd it with every ubox reservation change. Fix the move help thing please!!!
Dominique B.Very Service oriented!
Timothy H.Staff at this location are great, they make the experience easy with friendly and fast customer service.
Elizabeth V.Eric was very helpful, much appreciated!!
John N.The best place on earth 👍 thank you
YOUSEF K.Everything was great. When we were unloading they didn't always have our box out as it was scheduled, but they usually corrected it quickly.
Eric G.Friendly staff
Jason J.Always a great experience.
David S.Driver door did not close unless slammed with extreme force. Road wind was felt during driving, needs to be fixed ASAP. Eric was great and very helpful.
Florida T.Great desk staff
Eric B.The check in for mobile required a ridiculous amount of info like a passport or a rental agreement. I don't have those things readily available on a Saturday morning. Seems like if put a credit card on file, that would be enough.
Charles T.Everything operation wise was great however when I went to drop my truck off I was told that I would not get my gas credit that I was promised at my initial location. I am unsure why there is disconnect and I may have just wasted my money all because no integrity was upheld.
STEPHANIE M. | Overall ExperienceVery friendly staff and professional
moses o. | First ImpressionsI have chosen this UHaul location for many purposes over the past 10 years; in-town truck moves, one-way trailer moves and most recently I rented a storage unit at this location. The unit was very easy to access, controlled entry to units was very secure process. The available access hours are convenient. The unit was clean & dry. The employees at this location are friendly, knowledgeable, and efficient.
Karen C. | Overall ExperienceThey were so helpful helping me get the right size unit.
Lynda G. | First ImpressionsNo tiene elevadores y los pasillos son bien angostos
Veronica D. | First ImpressionsGreat service very clean site and emoyees were very polite and professional
Yolanda C. | Online Move InGreat customer service
STANLEY E. | First ImpressionsI had a great storage experience thanks guys
Earanetta A. | Overall ExperienceMatthew runs the team with the competence of a well oiled machine and the service of a favorite shop. I couldn't have asked for a better experience.
john O. | Overall ExperienceLa señorita fue muy amable Gracias
Guadalupe A. | First ImpressionsThis survey was in spanish?? But everything was excellent. Thank u
ERIN B. | Overall ExperienceDuring a very stressful move, everyone at this location was so very helpful, professional and very knowledgeable. A BIG THANK YOU to April and Eric who's help navigating the storage, truck rental and every question and concern we had relieved all our stress! Thank you !!!!
Nicole S. | First ImpressionsApril was instrumental in her assistance. She went above and beyond. She is a huge asset to your organization!!!
Ricardo C. | Overall Experiencethey should have informed me to make a reservation to unload my u-box.
Mark D. | First ImpressionsNice customer service and great attitude from personnel
Jonas M. | First ImpressionsThe staff was amazing.. Especially April!! Matt and Ivan were so helpful! The entire place was super clean.. I was really impressed. When i opened the unit i could tell it was cleaned with Fabuloso.. So great! Thanks guys.. Ur the best!!
ERIN B. | First ImpressionsAlthough I was disappointed that my advanced booking could not be found, it was not their fault and they could not have handled it better. Thank you April, Eric and Matt for your friendly, efficient and prompt handling of the situation. Ivan Kahn
IVAN K. | First ImpressionsToo high , not understanding, the new manager is rude and she don't care about the struggle of other families Plano Texas is all for that they can get out of folks !
Patricia M. | Overall ExperienceExcept for access to the storage area where the gate would not work and we had to go get help that was the only problem but they quickly fixed it
Connie N. | Overall ExperienceI was told that I had 24 hour access to my storage. When I came after hours there was a truck parked in the Gateway.
Dennis L. | Overall ExperienceGreat service
TE H. | First ImpressionsHorrible local stores on-site customer phone service. Called multiple times, long, LONG, waiting, then intentional hang-ups. So frustrating.
GUILLERMO B. | Overall ExperienceI had terrible experience at this location. Someone screwed up my rental from the beginning and I had to continually go back to the location monthly to have my bills adjusted. Some staffs were downright rude and without looking at the account concluded that I owed. Soooo glad I'm done with this nightmare
THOMAS O. | Overall ExperienceVery helpful and understanding, as well as efficient. Overall Great service.
alexander c. | First ImpressionsOnly problem the unit leaks when it rain. Had the unit 10 months. Noticed it a few months ago. I notified the personal and also showed workers They were understanding and I provided pictures The manager is informed and told me to gave the pictures to him and he would do a claim for me
JERRY M. | Overall ExperiencePaul was friendly and very helpful. Overall this was a good experience. The staff was all in uniform which refreshing to see now a days. Keep up the good work.
william m. | Overall ExperienceNO ONE EVER ANSWERS THE LOCAL PHONE NUMBER BE IT IN SAN DIEGO, WHERE I MOVED FROM TO PLANO, WHERE I LIVE NOW AND I'M NOT THE ONLY CUSTOMER THAT COMPLAINED ABOUT THIS!!! SO FRUSTRATING
Sonia L. | First ImpressionsVery good service!!
Roger T. | First ImpressionsALL EMPLOYEES VERY FRIENDLY & PROFESSIONAL. FACILITY EXCELLENT ! BILL OVERMAN Dallas, Tx
WILLIAM O. | Overall ExperienceStaff was very helpful and friendly!!
David E. | First ImpressionsI always have a great experience at this Uhaul Facility. Everyone is so nice and helpful!!
Lilibeth R. | Overall ExperienceVery friendly and helpful staff. Sign-up process is easy and convenient. It is somewhat difficult to get a hold of someone over the telephone.
BRANDON N. | First Impressionsstay to course, doing good
WILLIAM O. | First ImpressionsBranch or general manager never responded to any of my communication via, voice mail, text or email. Was disappointed. Had storage there for 2.5 years. Needed a few extra days to get my stuff out. Was never late on payments in fact was early most the time.
Mary D. | Overall Experience