Customer Reviews for U-Haul Moving & Storage of Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Plano
debra s. on
Nothing. I had a great experience all around.
John C. on
Every employee I spoke with during my recent experience answered my questions and showed me excellent care in every way. Thanks to All of you. John Calvert
Raul P. on
Everything was great.
Elishea J. on
Everyone was nice and had things ready.
Bruce C. on
There were no sales people available to rent me the trailer for over 30 minutes. After I had received the trailer, the right side tail light, turn signal and brake light wold not work. When I returner to this location for service, I was told they would not service it and told me to call roadside assistance. I stopped at another location and they found a loose connection and fixed the problem for me. WORST Uhaul location I have ever had the displeasure of having to deal with!!
Richard R. on
Seems like they may need a couple more people working. When I dropped my trailer off there was one guy there. Another couple was in the store and went outside looking for someone and then left.
Edward B. on
We use this location regularly and they are top notch!!
James A. on
there was somewhat a line to get to the counter. other then that, it was smooth and the staff was helpful and friendly.
Pamela R. on
We stood in line for over an hour to pick up my truck, I had reservations for over 30 days. Was told we could get drop off location chafed when I moved, it was still 25 minutes away.
James H. on
Excellent customer service with easy rental and return. Staff was friendly and very helpful.
Rhonda A. on
I believe the manager's name that helped me was Ashley. She was incredibly patient and helpful:). Thank you!
Jacqueline W. on
The process was streamlined and quick, I loved renting from this location excellent customer service.
Virginia R. on
Excellent customer service!
Alex R. on
I really had no issues at all everything was perfect... the only thing I wanted was to change my drop off location since I found a closer one to my house and couldn’t... but that was about it
David J. on
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Aubrey R. on
I was upset at another location for something that turned out to be my fault! I felt like such a moron. But the staff made me feel valued and appreciated. They were absolutely wonderful!
MICHAEL C. on
The truck was clean but pretty beat up. Over 101,000 miles would be ok to use for around town trips, but for longer trips I would’ve preferred a newer, less worn truck. The steering seemed wonky and I would recommend someone taking a look at it. It got the job done, so I’m overall satisfied.
Dan S. on
You should NOT put vans in your fleet that do not have remote adjustable rear view mirrors. VERY DANGEROUS!!!
chad f. on
Excellent job all around
Elsie G. on
Everyone I dealt with was very friendly and fast was great. just keep up the good work and thank you all.
Jesus V. on
excellent service thanks
Elizabeth S. on
I was very impressed with customer service skills
Jenny C. on
Ashley at the Plano Pkwy location deserves to be commended for all her efforts and for installing our hitch! I cannot express enough appreciation. I called 8 different U-haul locations in which most calls were received by people in call centers who could not help me. Ashley answered my call and agreed to meet our trailer hitch desires. Thanks, Ashley!
David S. on
This was the first time using my smart phone to check in and out after hours . . . so understandable there would be a bit of a learning curve with the process. It would be good to let customers know up front they'll need an alternate contact for verification - that was a bottleneck. If that was pointed out in the registration process, I missed it. Then, it was difficult finding my truck. The directions were a bit vague, and I received incorrect truck IDs. After a lot of wondering around, I engage chat and someone called me back and escorted me to the correct truck. Maybe a more specific designation like a parking spot number would be easier.
Edward B. on
Top Notch always
Elsie G. on
Very fast and kind and helpful was very impressed. This was the best customer service at this location I've had. Thank you Jordan and Paul was great
Adriane J. on
I am a repeat customer and love this location. The staff is very friendly and helpful which is so rare.
Shelby R. on
Professional, clean, and quick. Would definitely recommend.
randy n. on
N/A
RAY N. on
They were very professional and helpful.
Pamela S. on
Very professional .. she listened to the positive and negative communication about my experience.
Javier V. on
Jordan was nice and professional. Brandon as well. Made it easy
Edward B. on
Just keep doing what you do. I have gone to other locations and have never had as good service and vehicles as we get here.
Mark R. on
We rented a 5x8 trailer and after about 4 hours on the road one of the tires had a blowout. I called customer service and they were fantastic about getting us a new tire and back on the road in 45 minutes. The gentleman who came to help us said that the tire was old, the rim was rusted and what saved us was the skid plate. I would have thought that it should have been part of a safety check before it left the Uhaul dealer.
Barry s. on
Agent who took credit info over phone did not have it entered on file for pick up.
Douglas R. on
I never received a final receipt. I was told they would email it or text it to me.
Joseph C. on
All is good
T Forrest B. on
Though the van seemed fairly new there were a lot of smudges on the windshield. I though maybe they would just wash off, but they wouldn't. There was also one small chip or crack in it that was a little worrisome.
paul k. on
Second trailer we used: All the people I dealt with were very helpful as I waited for my truck drivers to pull trailers. They helped me get ready to be able to load and go once they got there. Thanks!
paul k. on
All the people I dealt with were very helpful as I waited for my truck drivers to pull trailers. They helped me get ready to be able to load and go once they got there. Thanks!
jay w. on
The enclosed trailer leaked from the top or side of the trailer. I realize it was a pretty heavy rain, but that is why i chose an enclosed trailer. When we arrived at our destination, the front of the trailer was standing in about a 1/2 inch of water. We had been transporting a desk and mattress. Both were very wet.
Edward B. on
I rent here often and have NEVER had a problem. Don't change a thing.
Meredith L. on
Nothing, very helpful staff.
Jennifer J. on
Nothing my experience today was great I had originally rented a pick up truck but come to find out I needed a ramp an hour before I was scheduled to go and pick up my rental I had to change it and the customer service representative upgraded me to a 15 foot truck with the ramp and I was able to accomplish what I needed
Teri L. on
Smile
JASON G. on
The truck I rented was the 15 foot which is their smallest with a wrap. Very easy to drive very easy to load. Made great use of utilize space. I have rented from U-Haul before. Last time I got a 17.5 foot truck. I figured this go around I didn’t need one that was so big because I was only going from apartment building to apartment building within the same community. Overall outstanding and excellent. Only thing I would recommend to improve service is if someone returns the truck with a completely full tank of gas but they did not get it with a full tank of gas. There should be a reimbursement program of some kind for the difference. Otherwise I will definitely be using U-Haul for all my moving and storage needs as needed.
JONATHAN H. on
Many thanks. Really took terrific care of us. Awesome service.
Michael B. on
Manager and staff were extremely courteous and professional. Fast and knew everything to make the customer feel comfortable.
Kim M. on
I was very disappointed with the billing l rented a local , l requested a utility dolly. The representative forgot to provide, it happens they were swamped she was superb by the way. I did have to drive an 2 miles to pick up again . I was put in propane unit she explained that more efficient and probably minimal expense. I returned the unit back and service representative filled up the truck to my dismay l did 19 miles total and 14.53 charge for propane that is ridiculous. I have driven Uhaul for 30 years or more l have never seen that amount for gas drive for 19 miles. I suspect they never refueled before l got truck and l paid for someone 's usage. I drove an extra 2.1 Miles plus to get the dolly and that sounds extremely high charge oh well
MUHAMMAD H. on
Little far for my place . Staff friendly n help full
STEPHANIE G. on
Very friendly and very efficient guys here. Very easy location to get in and out of.
Scott W. on
Great job, very friendly staff and took care of business.
David R. on
reserved 26 ft truck was told on arrival by a condensending young man trying to force a 20 fter on me and who walked out of the storeroom and was replaced by a very helpful gentleman Paul. He informed me the vehicle was available and my reservation was good. I showed Paul the mileage on the vehicle was less than half full, He said take a picture of it and we'll fix the bill when returned. The vehicle had and oil and wrench on the warning lights and truck would not get up to 30 miles an hour. I took a picture of the gas and mileage after putting in 6 gallons of gas and driving 26 miles. and was billed $16 at less than half a tank. Returned the truck after closing . Requesting refund of $16 and extra billing $39.95 +tax.
Suzy D. on
The truck I rented smelled like smoke. The desk employee didn't seem too care when I told him. The truck also looked like someone spilled a liquid on the doors.
Rich H. on
The customer service and installation were excellent. Several people recommended to me, off the top of their heads, to go to U-Haul when I said I wanted to get a trailer hitch installed. I did. Great job. Thank you.
MIguel L. on
Thanks for your services
Shelby L. on
good people - I didnt understand NO Vans to rent me but for 3 Days they had the same 3 Vans on the lot the entire time....thats was strange as a 9 Ft Van was needed as a 10" Truck was not my preference....
Autumn P. on
Always courteous and friendly, organized and informative- thank you!!
Navjit B. on
Offer a bottle of water to customer when they come to drop their equipment- will be very appreciated by DIY folks, especially in the hot months. :)
David M. on
Ivan went above and beyond to expedite our check in process. Looking forward to coming back soon.
Dan S. on
Would be hard to improve...excellent on all fronts!
Anne T. on
Awesome staff!
Walter W. on
A bit understaffed. Wait times seemed a bit long. But everything went fine. I always used this location for three straight years. From dropping off the trailer we used to haul our daughter's stuff when she got into an unfurnished apartment her sophomore year at UTD, to renting a UBox every summer to move her out of the apartment, to renting a trailer to haul all her stuff back after graduation, we were very happy with the Plano Pkwy U-Haul location and I highly recommend them and will always use them if we're ever in the area again. Great job, guys! HOWEVER, I would only give a one star (poor) rating to the Call Center that I get transferred to when I call the Plano Parkway location on the phone. The wait time is excruciatingly long and I often have to hang up because I just don't have that much time to wait. Once someone finally answers, everything generally goes fine. JUST FIX THE LONG WAIT TIME ON THE PHONE and everything will be fine.
Neil G. on
This place accepted my blanket shortage as full. They were very helpful.
KAI G. on
No one was in store. After I've been in store 5 mins by myself: Guy (I guess he works there) stumbles out of bathroom wearing Dickies shorts with compression pants underneath, Addidas track jacket, Rastafari beanie and sun glasses (indoors) and mumbles: "what's up?" He sounds like he just smoked a pound of weed. I proceed to tell him he can help the lady that just came in. As he helps her, another female employee starts smashing buttons on computer next to him. Complaining about how she "doesn't like this job". When he asks her what's wrong she says she's "having a bad day". After I get helped, I wait outside for my rental. The employee wearing shorts and Rastafari beanie brings a truck with a shattered right side mirror. When I point this out to him he offers me $10 of rental cost. I explosion I'm not comfortable doing that because this is being paid for by company and I don't want to be held responsible for any damages to rental. He pressures me to take damaged rental, tells me this is the last size he had for me to rent. I ask for a document that will provide proof damage did not come from me. He declined to provide. He offers to sign my reciept paperwork. Honestly, I didn't trust this guy the moment he stumbled out of the bathroom and now I'm supposed to takehis signature as protection from liability from damages to this rental? No way! He continues to pressure me to take damaged truck. Tells me everything is: "cameras and AI" and that he used to work for the phone company so he knows about me being responsible for damages of my company or U-Haul blames me. This guy is a mess. I ask for the manager. He tells me: " the manager is going to tell me the same thing". I ask for the manager again. He gets on a walkie or headset and proceeds in front of me to say: can you come here to this customer so you can tell him the same thing I just told him". Wow. Awesome service! His manager comes, attempts to pressure me to take the damaged vehicle also. Offers to sign my paperwork. I don't know these, I don't trust these people. After explaining again, I don't feel comfortable taking a damaged vehicle again, due to this being on my company's card and I don't want to risk being held responsible for damage he tells the Rastafari sun glasses guy to give me a bigger truck for same price. But the way the bigger truck was not a bonus for me it wad an inconvenience as I didn't need anything nearly that big. I don't knowwho rings that place but it's terrible and you can tell staff doesn't care. When I returned the truck, the employee working agreed and blamed the district manager. Good luck.
Robert G. on
Good equipment but the staff was great! Thank you
Shelby C. on
I really appreciated the opportunity to check in online. That made the process so much easier. I also appreciate the opportunity to drop of boxes. That is such a helpful gesture and good for the environment.
James C. on
Continue to provide good customer service.
Tom L. on
Employees courteous and efficient.
Matthew O. on
Truck and blankets were not ready when I arrived and it took almost an hour to get it ready. The driver side mirror on the truck constantly wobbled throughout the drive making it very difficult to use during the drive. Hopefully this gets addressed before too many additional user have to drive this vehicle.
Edwin M. on
Very good customer service
linda s. on
When I called to make arrangements for storing my furniture, I was promised large storage units on the ground floor...when the moving van arrived, no large ground floor units were available. 😠
Michael M. on
Nothing. Experience was exceptional!
alvaro g. on
Excellent service and very fast. Thank you
Paul I. on
Best U-haul experience ever. Easy in and out! Employees were helpful and hustling to get things done!
SAMUEL S. on
Checkout was quick, smooth, and efficient. The return process was just as easy.
norma m. on
Paul our customer service rep was super! He was very helpful when we changed our reservation at the last minute from a truck to a trailer in order to be able to get the equipment into my daughter’s apartment complex! We were very satisfied with the excellent customer service!
James H. on
I’d rented an appliance dolly which was not in the truck. Nor did an employee make sure I had all I’d rented. I ended up having to go to a uhaul in Waco to get it.
Michael H. on
chain hook broken off. Had to go to the hardware to come up with a bolting system so I would not lose my car.
Michael L. on
Excellent service. They accommodated my every need and were quick to respond to issues that arose from changing circumstances. 10/10
STEVE R. on
In and out in 15 mins. Hooked up quickly and loaned wiring adapter at n/c. Have used this location before, great job. Thx. SR
BRENT T. on
Have used this location since moving to Texas in 2008. Has always been a top notch location that sets the standards for other rental companies. I’ve always had a good experience here.
TRISH D. on
I would use them again!
JACKIE C. on
Very good service. Had an unexpected need for storage, so the rent a truck ,get free month was perfect! I've had to use 3 different uhaulS in the past 6 months. Everyone was great!
CARL S. on
Tried to overcharge because the attendant was too lazy to correct the fuel level from 1/2 a tank down to less than 3/8 where it was actually at on the gage
RONALD K. on
When I walked in, there was no one there to greet me. I finally saw the cashier down the hall looking at his phone with earphones in and I had to speak to him to get his attention. The driver side mirror would not adjust correctly for me to be able to use it without leaning down to look behind me.
Michael M. on
No improvements needed. This unit is very well run. Every detail covered. Well done.
Rahul S. on
Charged wrong
LYNAIRE S. on
Not only does the site lack good communication so does upper management. I am filling a complaint with the BBB
Shawn C. on
Helpful and professional staff and a painless process. Will definitely use again!
Laura G. on
Great experience moving from Florida to Texas.
Grant H. on
T
Stu D. on
At this location I was always happy with the service and hospitality. The storage was reasonable and handy. I use U-Haul for all of my moving requirements.
Kathy B. on
The delivery Lady (Nita) was exceptionally kind and accommodating. Kathy
Veronica T. on
Everyone was helpful & polite. I will use Uhaul again & refer a friend.
Johnathon L. on
You lost my pods in your warehouse and I had to reschedule movers and delivery
Roslyn E. on
Great
Guillermo D. on
If you could have more lights around the outside of the storage, that would be great!! Or even inside, but the service was wonderful and I enjoyed a full year of service. Thank you so much!
karen b. on
We had one incident where we had trouble with the combo lock on the outer door. Staff immediately let us in and fixed the door. Facility was always clean, well lit, and staff always very helpful.
Jesu Ruban A. on
good
Suvit S. on
I am extremely satisfied and surely recommend this place to all of my friends. Keep it up guys :)
Russell S. on
Very pleased with this facility.
Pamela Hamilton R. on
We were charged fees for dollies, pads, cleaning fees and 2 days of use but the dollies and pads were our own personal equipment which has not been returned and the truck was taken so we didnt finish
anirban c. on
I got the delivery before the scheduled date, I got the uhaul support. It was a good experience.
Jeff A. on
If I were a petty man, I would change my rating to poor, just for forcing me to write this comment. How about you make this part optional and ask a few more specific questions.
Karen H. on
You helped me when i needed it most. I had no place to live and stuff to store. I will be forever grateful. Thank you!
Patricia O. on
Very helpful and friendly!
Stu D. on
The counter help was as good as it gets. The equipment was great. I always enjoy doing business with U haul.
MELISSA K. on
Never was notified that my box had arrive and it was sent to the wrong Uhaul location. What is the point of the guarantee if you don't honor it!
TRACEY H. on
Website completely incorrect -no 1,200 SF but 1,200 cubic feet. Staff is completely clueless as to this issue. The person with an "Owner" name tag had no idea the difference between SF or cubic feet.
Daniel G. on
Worst customer service I have ever experienced. Have left multiple messages for management to address issues with rental, but no satisfactory resolution
Jeovanny B. on
It was my first experience with self-storage and was great.
Clay G. on
Staff was friendly. Only problem was our ubox was not ready for pick up even though we had confined 3 times including the morning before pick up appointment.
Don M. on
waiting was short good help unit was clean and easy access in and out for items, I used the cooled storage's unit and work fine.
SHANE B. on
Thanks
LaParis B. on
People that complete the paper work, had it wrong for 3 months in a row.
Mary R. on
No one in the office, had to go find employees more often than not. The access gate was blocked by returns every time I was there. when I moved out I was met with an unprofessional and rude employee
JAMIKO M. on
U-Haul kept my things in tact well-preserved for 4 years and when I moved out they was very courteous very nice.
LYNAIRE S. on
the side of the door was damaged allowing vermin inside. Also the door wouldn't open we were told multiple times we would hear from maint. but never did
David C. on
Brandon was great to work with and very helpful