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ISAIAH LCustomer Reviews for U-Haul Moving & Storage of Plano
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pickup and drop off were very smooth. Trailer pulled nicely.
ANDREW WOrdering the hitch and scheduling the hitch install was great. The only complaint - when I dropped off the vehicle, I asked that the electrical wiring be stored in the car's hatchback. Both employees working the counter said they would make that note for the hitch installer. Unfortunately, the note was never transcribed and the hitch installer installed the electrical wiring external to the vehicle.
Michael MKatie helped us. She was quick and very informative of all the things. HOWEVER, we originally were suppose to have a 6:30AM pickup using the U-Haul app AT ANOTHER LOCATION IN EAST PLANO and that was a disaster! The app is not very user friendly, the lock was not on the truck we rented, the keys were not in the back of the truck. We had to wait until this location opened (7AM) to receive help (our movers where at my house at 7AM waiting on us). We had 2 men helping us and neither could find the keys. So he offered us another 26ft truck but said I would need to bring it back to this location to return in (this move was 150 miles away) he said he would not charge for the extra mileage or days, but would not pay for the gas that it take to drive back! He finally offered to call another location and they had a truck available. We drove to the West side of Plano to get it. We arrived back at my house with the truck at 8:47AM, again, the movers have been waiting on me since 7AM. Very disappointed that no discount was offered.
Susan HVery impressed with facility employees and well maintained facility will certainly use this for future use
RAMIRO HGreat location, Great help - Thanks
JEANNA HEven with all systems down, they worked on cellphones to complete the paperwork.
Michael KVery helpful! The wiring on my truck had issues and the tech that installs wiring went way out of his way to help and fix my wiring for free. Thanks for yall hard work!
CHAD EEverything worked out well.
Truman PEasy pick up and drop off, trailer worked exactly as it should have.
THOMAS PNothing to add, continue providing the awesome customer service.
NATHAN DGreat job on my install of my hitch very clean job
Jerry Tvery well managed location
Vance SMe not having a lock in storage as told there would be one provided but didn’t see it other than that everything was fine
Mercedes H | First ImpressionsNice Staffs, Clean trailer, fast and easy! Thank You!
VANMANH NThe store was busy but efficient. I had to call the 800 number to make my reservation since the system was down, they made it for the wrong dates, but the store was able to make it work!
PATRICK AHappy customer
VIOLET CPlace was a shitshow yesterday Was transferred twice on the phone and got zero questions answered. Had to go down there. Line was 14 deep
JAMES NWas fast and convenient.
GEORGE WStaff was professional and extremely helpful.
MATT MGreat experience from end-to-end with Uhaul. I would recommend the Ubox to family and friends.
Michael FEXCEPTIONAL CUSTOMER SERVICE, AS ALWAYS!!!! WONDERFUL PEOPLE!!!! The crew that works here have been nice, pleasant, and professional with every single interaction every single time. The GM, Katie Jaco, is constantly engaged without micromanaging and things just flow smoothly, making it a stress-free experience. This is now one of our favorite locations and we’re always happy to do business here. Thank you so so much!!!! A BILLION STARS!!!!!!!!!
JASON SDrop off was easy!
STEPHEN SThe whole crew with that U-Haul location does a great job… I could not be happier with my experience there.
DAVID LSuper friendly people at pick up and drop off. I really appreciated that.
NICHOLAS HA DREAM COME TRUE!!! HIGHLY COMPETENT STAFF DELIVERED SEAMLESS CUSTOMER SERVICE!!! Every employee I interacted with was focused, pleasant, and professional. The GM was upbeat and moved throughout the facility effortlessly, floating from one task to another with positive energy. The employee who handled my paperwork was both conscientious and efficient. The truck and trailer were ready to go before I could blink. Did I die and go to U-Haul heaven? A BILLION STARS!!!!!
BRIGHID GThe customer service at this location was excellent! My install turned out great. You won’t be disappointed. I highly recommend them. RP
REYNALDO PGreat customer service and equipment was perfect
Cleuson CThr location Mgr. handled by pickup. Extremely friendly, professional and efficient. Was on the road in less than half an hour. What I like about this location: 1. Equipment is available. No running to other locations. 2. Equipment is clean. 3. Equipment is not all beat up and had great set of tires on it.
ANDREW LI need to give a Review for the movers also! Where do I leave that? They were great!
DEANN II alway rent from this location they are always on top of it and quick. Thanks!
ARNOLDO LIncredible service. Was very quick and helpful. Had a brand new hitch installed in under 30 minutes.
drew jBrian was great - friendly and helpful.
REBEKAH WAgain very easy and efficient.
TIMOTHY BLeroy did a great job! Valuable employee to have available!
Jody RNo improvement needed. Excellent service! Facility was spotless. The manager Katie Jaco was exceptionally helpful, polite, and efficient and the rest of the staff was excellent as well. The service was quick!
DONALD HSatisfied
HELEN MEverything was great and clean. I really want to thank the person who took the car at the delivery location. They were very friendly and quickly accepted the car.
Shays PInform the customer they will get a text message to verify the license tag number and vehicle condition BEFORE they leave the lot. I saw the message after I got home. It wasn’t a big desl as it was just a local 2-day rental. But it seems like we should be told. I’m still very happy with the service.
DARRELL FThe staff did a great job. It was a very pleasant experience.
ANTHONY LThe staff is always friendly and professional. Please pass that on to them. Thank you.
CHERYL BThe staff made the trailer rental smooth and easy. Thanks!
JASON CCame after hours did self return
Juan HThe young lady (angie?) has always been great to work with and the process went really smooth. I think she is the assistant manager at this location and has been there for 5+ years.
jim sKatie is fantastic!
LANCE TExcellent customer service. Nice location.
JASON SEnsure that the processes are followed. Don't assume your customers are regular and treat the as such. Fist time I've use uhaul in 3 years, I expected a better welcome.
Jose STeam was friendly and helpful.
LEONARDO LBill was mistakenly added more
shashikanth kLong life customer. U haul has always been there when I needed them. Thank you. B
BILLY PI feel betrayed by U-Haul. I was given a trailer that the brakes did not probably work on. Not only did the brakes not probably work on the trailer but the shackles/strap bindings and not secure the car on to the trailer properly. It was not until I drove from Dallas Texas back to Tulsa Oklahoma approximately 250 mi that I discovered the straps came off of the tires on the car and that that car could have come off the trailer at any time. The only thing holding the car onto the trailer was two very thin chains. I reattached the tire straps and drove the car another 5 mi over to the repair shop and again one of the straps had to completely off the tire and the other strap was loosened. I'm not a stupid person that I don't know how to put those straps on the tires and buckle them down I have used these trailers multiple times in the past. When I return the trailer in Tulsa Oklahoma I reported the operation of those drop shackles and how they were not latching and holding the tires snug. They inspected them and agreed that they were faulty. I also told the manager about the brakes on the trailer she had me pull my truck just a couple feet forward and slowly apply the brakes that has I did with the trailer empty The trailer jammed up into the back of my truck because the trailer breaks locked up. This behavior with this trailer went on for over 250 mi
FRANCES MThanks to you and staff for being so helpful and kind.
Belinda M | Overall ExperienceI used the app to rent a truck and when I got in it, I realized it was completely empty. That was a little inconvenient but otherwise the process works really well.
MOLLY AGreat moving experience.
MALCOLM M | First ImpressionsEach and every experience I’ve had with this facility and with its associates has been outstanding. I highly recommend this establishment to anyone in the area that requires the services that this facility provides.
SEAN Q | Overall ExperienceWe have had our storage unit for 20 years and the staff has always been attentive and helpful. The only reason we closed our account is due to our office closing.
CHILDRENS E | Overall ExperienceGreat staff and great manager
COREY T | Overall ExperienceThe staff was very helpful and caring. Katie is the best thing about Uhaul.
rahni R | Overall ExperienceManagement was very helpful.
Belinda M | First ImpressionsGreat service
CLINTON T | Overall ExperienceGreat staff, awesome people.
EVAN A | Overall ExperienceAll the staff I dealt with were a pleasure to deal with Went over and beyond Have used this facility and their vehicles multiple times during my 12 years in Plano Excellent service and assistance
Mary B | Overall ExperienceAshley was very helpful and it was a great overall experience.
Melissa R | Overall ExperienceThe young lady that set up our storage was knowledgeable, professional, courteous and friendly. It was a seamless experience. Super happy
Bart H | First ImpressionsKatie, LeRoy and team was Top Notch!
LAVONDA E | First ImpressionsGreat service, good people
CLINTON T | First ImpressionsExcellent.
Fritz L | First ImpressionsThe most amazing staff - everyone is always helpful and nice
BEHNAM G | Overall ExperienceThe General Manager was very friendly and helpful. I appreciate the way she explained things and would definitely recommend this location to others.
James L | First ImpressionsTheir Customer Service Skills was Awesome each visit. Definitely will be back!
Coretta B | Overall ExperienceExcellent service and so convenient to my home.
JANET N | First ImpressionsWhen I needed assistance, the staff was on it. Especially Katie, amazing supervisor.
ANDREA C | Overall ExperienceGreat staff
Dorris M | Overall ExperienceWonderful staff
Dorris M | First ImpressionsEveryone with whom I came into contact was friendly and helpful. It appears that U-Haul's procedures and processes for checking in, checking out, etc are not very easy to master and take the staff a considerable amount of time to navigate, but those at the Plano U-Haul did so as quickly as they could and didn't get frustrated. Just a pleasure to deal with.
ken T | Overall ExperienceKatie is absolutely amazing. Ashe went above and beyond to helps me and was so gracious and patient with me.
Kelli R | Overall ExperienceIf there was a way to make signs and broadband you guys I would do it. We need shirts and inflatable man U-Haul signs everywhere.
dajaun n | First ImpressionsThank you!
Ricardo S | Overall ExperienceGreat customer service!
Maria M | Overall ExperienceQuick, easy, & efficient!
RICHARD C | Overall ExperienceIt's also very nice that there is a "restroom" within the Storage Room area. Most Self Storage facilities do not provide this. It's a great feature.
Thomas B | Overall ExperienceShould be 24 hour access. I have a concern about what if someone were to lose their swipe card inside the facility and there was an emergency - how would they get out? They would be trapped. Could they use a PIN like the last four of the cell number?
Richard R | Overall ExperienceGreat people
SABRINA S | First ImpressionsWell they towed my truck and wouldn’t give me back my truck even though I still had 3 days on it was forced to move my stuff to a storage but the workers where helpful and understanding
Albulen S | First ImpressionsAll Customer Services was on point.
Takiyah B | Overall ExperienceDecent place. I was a little mad and upset about the move out. I paid $180 on the 5th if August and I moved out the 10th and they will not prorate and give me my money back for the rest of the month. It’s very sad witb a company so huge and they can’t afford to do prorate. Wouldn’t recommend on that fact alone
Christa D | Overall ExperienceThe employees in this store are very friendly, they make sure to help you with all your concerns. I don't speak English, they took the time to patiently assist me. Thank you. I recommend them.
jenny m | First ImpressionsGreat staff!!! Very professional, clean storage yard and great access
Craig R | Overall ExperienceNice and helpful staff.
kea w | First ImpressionsOn 4/29, there was an issue with the sliding door to access 2105, it was locked and would not open. My son had planned to clear the unit that afternoon, but could not access, because of this, we were unable to clear the unit until the next month, which meant another monthly charge.
ANDREA R | Overall ExperienceThere was some confusion about getting into the building after hours. The check-in email didn't provide instructions on which keypad to use to check in and then unlock the loading dock door.
Willie C | Online Move InMoving was great and all but when i followed the link when i got my one way trailer and one month free storage unit it charged me . But thanks to noah got me set up great
Mark W | Online Move InIt was too expensive for such a small storage. Other locations has better prices but I booked online and thought it was closer to my residence . Will not book here again. It cost over $270 just to book a storage: 10” 10 for 6 weeks ,however the storage was so small compared to the same 10”10 I had booked in Dallas for $100, it’s a shame .
ISABELLA M | Overall ExperienceVery smooth process Ruth (Redmond?) was amazing, explained everything very well Technology was not too challenging It rained and there was gross standing water where the key drop off was located :( Also, I think the float for the fuel gauge is sticking because the fuel needle stopped moving down after 3/4 tank so concern about running out of gas.
maureen d | First ImpressionsWasn't provided the crucial information from 1st rep I setup storage that I needed to pay an fee of 10$ for extended access to storage that lead to be not being able to access my unit to unload truck and load into storage. Had to leave my storage truck without unloading and find additional help the next day and drive 1hour each way to drop off help and to turnaround and do it over. General manager Zane only gave me 1additional day on truck rental. No discount on truck for the rep not providing this crucial info about fee for access that lead to all my inconvenience. Very very disappointed in a resolution to correct their error or show that they value you as a coustomsr
Lisha H | First ImpressionsGood experience, great price, no complaints at all.
alexander s | Overall ExperienceThe staff was wonderful.
Cynthia V | Online Move InGood Job
CHARLES P | Overall ExperienceI woke up this morning to find that I had received 5 emails from the hours of 2am-7am about completing this survey. Are you happy now?
Jake M | First ImpressionsIt started with an email at the Los Rios location along with a phone call to Plano Police Crime Stoppers. Therefore if Matthew is a General Manager he failed the corporate office by taking advantage of an emergency situation when he knew about my mother being raped inside of Medical City of Plano. I walked in on them discussing IT early one morning when I dropped off in a 2008 White Cadillac license plates MRR 5500. I was charged $150 plus $39 to get my items out of the storage when the situation could HAVE BEEN RESOLVED when Ashley was there. She even told me that they was in there stealing money from the register as they was using my "personal" money out of my bank account by using Google/Apple Pay. I deposited my retirement funds in a Frost Account with Joe Lemon when I was a contractor with BearCom. Ian was also aware just as well as Mike Guthrie from Ray Huffines. From what I understand, those are their kids when Guthrie rode with me to go to Service King in July.
Temkia T | Overall ExperienceIan was very polite & extremely helpful.
Barbara R | First ImpressionsStorage unit was dirty.
Gaurav S | First ImpressionsMost U-Haul facilities I have dealt with are poorly run and understaffed. This one is superior to others. If corporate would fix the software, your jobs would be easier.
Edward L | Overall ExperienceI was in a bind and the staff helped me with a solution that didn't charge me anything extra. They were very informative and helpful.
Ashley O | First ImpressionsThe car I reserved was not there. And then the uhaul guy told me the car is not in service because the tires were blown. So I had to wait for a car to be cleaned and ready bc my car wasn’t available. It added a lot of extra time to my check in process and it was very frustrating
Stefani D | Overall ExperienceThe people was very helpful and friendly
Roldan P | Overall ExperienceGreat management team during my use of this storage facility.
carmiele w | Overall ExperienceThe staff was very helpful. What I would have liked is for the rent to be prorated to the amount of days I had my things in storage. The rent is paid in advance. I only used the facility for a week of the last month.
Irene G | Overall ExperienceI will come when I have access to a car. Sorry for the inconvenience. Probably next week
Donna P | Overall ExperienceThe associate Trinity that helped me was great! She was nice and friendly. She went above and beyond walking me around to show me different sizes of the storage I would need. Even the manager on duty was great! U-Haul was last stop with shopping around comparing prices for storage units and I’m so GLAD that it was my final stop because the team was amazing.. I left the store feeling like a valued customer. Last but not least, upon leaving I had to place my lock on my storage. It was a older Hispanic gentleman that works there he was walking around outside. He saw that I was having a hard time with placing my lock in for first time he even came over and helped! 10 out of 10 I definitely recommend this location.
Demetrice D | First ImpressionsStaff made certain representations with no intent in following through with them. Wasted my time!
InvestRE L | Overall ExperienceHad problems getting gate entry card and getting a storage unit that was empty.
Kenneth R | First ImpressionsStaff was always kind and willing to help. The storage unit was awesome and spacious for all of my things.
Allie A | Overall ExperienceI signed up online for a 5x5 unit but they did not have any when I got there so the the agent stated they would give me the next size up for the same price. Then later after making me the representations and promise to me she called me to say not going to respect the agreement she made to me. I am requesting that they be held to the promises and agreement made to and with me.
InvestRE L | First ImpressionsThe girl who helped me was absolutely amazing!
William R | First ImpressionsThey didn't give me my first month free initially. And overcharged my credit card. When I discovered it at the point of sale they said they would refund my credit card. I haven't gotten the money yet. In the meantime they charge the $15 late fee and reinstated the original first month monthly charge. I tried to give a little bit of leeway because the guy who checked me on was being trained. But it is hard when it affects my finances and credit rating. The next thing I know they're going to repossess my furniture. I tried to call them and I had to go on hold for an hour and they said I was in the wrong department and I would have to go on hold for another hour. I don't know how U-Haul can get away with this but I do know that I will never ever use them again and I will also tell everyone I know and post everywhere that I know online about the shoddy service that I received. There was a few other details like they tried to put me into a double decker unit. The unit I actually got I didn't complain about even though the door was half size and it created more effort and moving in. Today nobody seems to care about the customer. I get the impression that their job is just a hobby and the customers just a nuisance. One more thing. The truck that I rented was under a quarter tank of fuel. I don't know why they can't fill it up so I don't have to go to a gas station out of my way rather than one on the way to my destination.
John R | First ImpressionsEverything operation wise was great however when I went to drop my truck off I was told that I would not get my gas credit that I was promised at my initial location. I am unsure why there is disconnect and I may have just wasted my money all because no integrity was upheld.
STEPHANIE M | Overall ExperienceVery friendly staff and professional
moses o | First ImpressionsI have chosen this UHaul location for many purposes over the past 10 years; in-town truck moves, one-way trailer moves and most recently I rented a storage unit at this location. The unit was very easy to access, controlled entry to units was very secure process. The available access hours are convenient. The unit was clean & dry. The employees at this location are friendly, knowledgeable, and efficient.
Karen C | Overall ExperienceThey were so helpful helping me get the right size unit.
Lynda G | First ImpressionsNo tiene elevadores y los pasillos son bien angostos
Veronica D | First ImpressionsGreat service very clean site and emoyees were very polite and professional
Yolanda C | Online Move InGreat customer service
STANLEY E | First ImpressionsI had a great storage experience thanks guys
Earanetta A | Overall ExperienceMatthew runs the team with the competence of a well oiled machine and the service of a favorite shop. I couldn't have asked for a better experience.
john O | Overall ExperienceLa señorita fue muy amable Gracias
Guadalupe A | First ImpressionsThis survey was in spanish?? But everything was excellent. Thank u
ERIN B | Overall ExperienceDuring a very stressful move, everyone at this location was so very helpful, professional and very knowledgeable. A BIG THANK YOU to April and Eric who's help navigating the storage, truck rental and every question and concern we had relieved all our stress! Thank you !!!!
Nicole S | First ImpressionsApril was instrumental in her assistance. She went above and beyond. She is a huge asset to your organization!!!
Ricardo C | Overall Experiencethey should have informed me to make a reservation to unload my u-box.
Mark D | First ImpressionsNice customer service and great attitude from personnel
Jonas M | First ImpressionsThe staff was amazing.. Especially April!! Matt and Ivan were so helpful! The entire place was super clean.. I was really impressed. When i opened the unit i could tell it was cleaned with Fabuloso.. So great! Thanks guys.. Ur the best!!
ERIN B | First ImpressionsAlthough I was disappointed that my advanced booking could not be found, it was not their fault and they could not have handled it better. Thank you April, Eric and Matt for your friendly, efficient and prompt handling of the situation. Ivan Kahn
IVAN K | First ImpressionsToo high , not understanding, the new manager is rude and she don't care about the struggle of other families Plano Texas is all for that they can get out of folks !
Patricia M | Overall ExperienceExcept for access to the storage area where the gate would not work and we had to go get help that was the only problem but they quickly fixed it
Connie N | Overall ExperienceI was told that I had 24 hour access to my storage. When I came after hours there was a truck parked in the Gateway.
Dennis L | Overall ExperienceGreat service
TE H | First ImpressionsHorrible local stores on-site customer phone service. Called multiple times, long, LONG, waiting, then intentional hang-ups. So frustrating.
GUILLERMO B | Overall ExperienceI had terrible experience at this location. Someone screwed up my rental from the beginning and I had to continually go back to the location monthly to have my bills adjusted. Some staffs were downright rude and without looking at the account concluded that I owed. Soooo glad I'm done with this nightmare
THOMAS O | Overall ExperienceVery helpful and understanding, as well as efficient. Overall Great service.
alexander c | First ImpressionsOnly problem the unit leaks when it rain. Had the unit 10 months. Noticed it a few months ago. I notified the personal and also showed workers They were understanding and I provided pictures The manager is informed and told me to gave the pictures to him and he would do a claim for me
JERRY M | Overall ExperiencePaul was friendly and very helpful. Overall this was a good experience. The staff was all in uniform which refreshing to see now a days. Keep up the good work.
william m | Overall ExperienceNO ONE EVER ANSWERS THE LOCAL PHONE NUMBER BE IT IN SAN DIEGO, WHERE I MOVED FROM TO PLANO, WHERE I LIVE NOW AND I'M NOT THE ONLY CUSTOMER THAT COMPLAINED ABOUT THIS!!! SO FRUSTRATING
Sonia L | First ImpressionsVery good service!!
Roger T | First ImpressionsALL EMPLOYEES VERY FRIENDLY & PROFESSIONAL. FACILITY EXCELLENT ! BILL OVERMAN Dallas, Tx
WILLIAM O | Overall ExperienceStaff was very helpful and friendly!!
David E | First ImpressionsI always have a great experience at this Uhaul Facility. Everyone is so nice and helpful!!
Lilibeth R | Overall ExperienceVery friendly and helpful staff. Sign-up process is easy and convenient. It is somewhat difficult to get a hold of someone over the telephone.
BRANDON N | First Impressionsstay to course, doing good
WILLIAM O | First ImpressionsBranch or general manager never responded to any of my communication via, voice mail, text or email. Was disappointed. Had storage there for 2.5 years. Needed a few extra days to get my stuff out. Was never late on payments in fact was early most the time.
Mary D | Overall ExperienceSystem went down and was frustrating but employee did best he could with bad situation. Seemed to actually care.
Matthew B | First ImpressionsEvery is very professional and the facility is always super clean. I will use this Uhaul facility again if the need arises. When i closed out my account the guy that helped me was so nice. I am sorry that I did not get his name.
Nina J | Overall ExperienceAll personnel friendly and extremely helpful.
FRED B | First ImpressionsThos location has very accommodating and helpful staff. Follow through was excellent.
Theresa S | Overall ExperienceThe staff is always helpful, love this place
SABRINA S | Overall ExperienceTeam is always helpful, love this place
SABRINA S | Overall ExperienceFantastic and expeditious service!
TERESA G | First ImpressionsLove it!
Juliana S | First ImpressionsThe staff was absolutely helpful. I asked for assistance loading my motorcycle out of the back of my truck.. the person behind the counter said Give Me 2 minutes I will come out and give you a hand. You cannot ask for better customer service than that.
SQUIRE F | Overall ExperienceManager was not helpful at all, I only found one employee who was willing to assist me. My storage had a lot of bug in there. Thank Goodness I took my stuff out of that facility’.
Samanta H | Overall ExperienceYou have a GREAT team who helped me out during a bad situation. I appreciate everything you guys did for me.
MONICA A | Overall ExperienceAs of 9/5/2020. Doing business with this company was the worst experience I've ever had unfortunately. I paid for the storage unit 1973. I rented a uhaul truck. I paid movers to put my items in storage unit 1973. After getting to the unit with a truck load of iitems. The worst thing ever, NO ONE REMOVED THE UHAUL COMPANY LOCK. SO, I WAS LOCKED OUT OF USING UNIT 1973 FOR WHICH IT WAS PAID IN FULL WITH THE EXTRA 10.00 FEE TO HAVE ACCESS TO THE UNIT FOR 24 HOURS A DAY. I HAD TO PAY MY MOVERS FOR AN INCOMPLETE JOB BECAUSE THE UNIT 1973 WAS NEVER AVAILABLE TO ME AFTER IT WAS PAID FOR.
Jo M | First ImpressionsExcellent manager. He was visible, always working, accommodating, and responsive if you had a problem. I don't know his name but he is about 5' 10", slim, slightly built and looks really young (tatoos? -- not sure) He was in the office...he was great.
Jennifer E | Overall ExperienceGreat location and great team
Larry W | Overall ExperienceThe unit I originally rented was determined by management to be unavailable. Since I was out of town, and not able to move the contents, UHaul employees moved the contents. Unfortunately, the contents were moved to a second story building with no elevator. At the time I was 79 and preparing for hip surgery. I was not advised that this would be the new location. Further, when I returned, the lock had been changed and I was unable to get into my unit. Eventually, the key was found. In addition, the building has no interior signage indicating the location of the second floor units and there is not access from upstairs hallways to other hallways on the second story. Really a sad situation. While the front desk employees were sympathetic, no one offered any help or any apology for what was a major screw up.
patricia s | Overall ExperienceFine facility
mansoor y | Overall ExperienceEverything was so smooth and easy. Thank you. We will see you soon.
Larry W | First ImpressionsVery pleased with the location - very handy. Space suited my needs, price quite satisfactory and the hours of accessibility very convenient.
WILLIAM H | First ImpressionsThe man was very polit6and friendly during this time with the covid19 and willing to do whatever he could putting his health at jeopardy
Alphonso D | First ImpressionsI rented a 10x8 unit-told the rep on the phone that I was moving my 91 yr old dad out of asst living and what we would be moving- only to find out AFTER we got your moving truck there that the unit had 28” door & the sofa would not go through! This morning I’m looking desperately for another storage space!! This after an exhausting day of getting e everything moved out ! The office staff however was great=
Pat D | First ImpressionsI could be mistaken but I believe the GM name was Jordan. He was very helpful, happy and super funny! On 3/6/20 him and the other employee made my moving day bearable and a thousand times better. Also a customer came in about the brakes on the truck, claiming your company was trying to give her a truck with brakes not working. She was OVER THE TOP rude and Jordan still smiled at her and never once became unprofessional with her. I normally don’t leave comments but as an Area Manager in the restaurant industry, I know praise should be recognized when excellence service is given.
Edith M | First ImpressionsI came to close out my units the next day. One day late and the insisted in charging me for the two months. I have been a customer there for twenty years. Very rude and not helpful at all. would not r
RITA A | Overall ExperienceFriendly and helpful staff. Easy drop off. Spacious area in front of storage unit for loading/unloading the truck.
david t | First ImpressionsQuick service, took little time to register for the truck and wait time to have it brought to front was minimal.
gordon h | Overall ExperienceHave used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!
norma m | First Impressionsit 's clean and the sales person was very helpful
Linda B | First Impressionsimpressed on how clean, maintained, and professional everyone was. Quite honestly, the experience changed my impression of UHaul.
MiKe P | Overall ExperienceThe facility was great and served my needs, however, I did find it to be very overpriced.
Bobbye G | Overall ExperienceGreat
Juan J | Overall ExperienceI am providing a 2-star and not 1-star because I do like the facility, however the way U-haul has designed the drop off we got trapped inside the gates and had to wait an hour before we were let out.
Traci M | First ImpressionsAwesome service!
Leslie R | Overall ExperienceEveryone was very helpful and made you feel welcomed. Jordan was fantastic . Will use them again for sure
Elsie G | Overall ExperienceFriendly staff and clean facility.
Leslie R | First ImpressionsWe stood in line for over an hour to pick up my truck, I had reservations for over 30 days. Was told we could get drop off location chafed when I moved, it was still 25 minutes away.
Pamela R | First ImpressionsI believe the manager's name that helped me was Ashley. She was incredibly patient and helpful:). Thank you!
Rhonda A | Overall ExperienceVery fast and kind and helpful was very impressed. This was the best customer service at this location I've had. Thank you Jordan and Paul was great
Elsie G | First ImpressionsThanks for your services
MIguel L | Overall ExperienceAwesome staff!
Anne T | First ImpressionsWhen I called to make arrangements for storing my furniture, I was promised large storage units on the ground floor...when the moving van arrived, no large ground floor units were available. 😠
linda s | First ImpressionsExcellent service. They accommodated my every need and were quick to respond to issues that arose from changing circumstances. 10/10
Michael L | First ImpressionsI would use them again!
TRISH D | Overall ExperienceVery good service. Had an unexpected need for storage, so the rent a truck ,get free month was perfect! I've had to use 3 different uhaulS in the past 6 months. Everyone was great!
JACKIE C | Overall ExperienceHelpful and professional staff and a painless process. Will definitely use again!
Shawn C | Overall ExperienceGreat experience moving from Florida to Texas.
Laura G | Overall ExperienceT
Grant H | Overall ExperienceAt this location I was always happy with the service and hospitality. The storage was reasonable and handy. I use U-Haul for all of my moving requirements.
Stu D | Overall ExperienceThe delivery Lady (Nita) was exceptionally kind and accommodating. Kathy
Kathy B | Overall ExperienceEveryone was helpful & polite. I will use Uhaul again & refer a friend.
Veronica T | First ImpressionsYou lost my pods in your warehouse and I had to reschedule movers and delivery
Johnathon L | Overall ExperienceGreat
Roslyn E | Overall ExperienceIf you could have more lights around the outside of the storage, that would be great!! Or even inside, but the service was wonderful and I enjoyed a full year of service. Thank you so much!
Guillermo D | Overall ExperienceWe had one incident where we had trouble with the combo lock on the outer door. Staff immediately let us in and fixed the door. Facility was always clean, well lit, and staff always very helpful.
karen b | Overall Experiencegood
Jesu R | Overall ExperienceI am extremely satisfied and surely recommend this place to all of my friends. Keep it up guys :)
Suvit S | Overall ExperienceVery pleased with this facility.
Russell S | Overall ExperienceWe were charged fees for dollies, pads, cleaning fees and 2 days of use but the dollies and pads were our own personal equipment which has not been returned and the truck was taken so we didnt finish
Pamela H | Overall ExperienceI got the delivery before the scheduled date, I got the uhaul support. It was a good experience.
anirban c | Overall ExperienceIf I were a petty man, I would change my rating to poor, just for forcing me to write this comment. How about you make this part optional and ask a few more specific questions.
Jeff A | Overall ExperienceYou helped me when i needed it most. I had no place to live and stuff to store. I will be forever grateful. Thank you!
Karen H | Overall ExperienceVery helpful and friendly!
Patricia O | ReservationThe counter help was as good as it gets. The equipment was great. I always enjoy doing business with U haul.
Stu D | ReservationNever was notified that my box had arrive and it was sent to the wrong Uhaul location. What is the point of the guarantee if you don't honor it!
MELISSA K | Overall ExperienceWebsite completely incorrect -no 1,200 SF but 1,200 cubic feet. Staff is completely clueless as to this issue. The person with an "Owner" name tag had no idea the difference between SF or cubic feet.
TRACEY H | ReservationWorst customer service I have ever experienced. Have left multiple messages for management to address issues with rental, but no satisfactory resolution
Daniel G | Overall ExperienceIt was my first experience with self-storage and was great.
Jeovanny B | Overall ExperienceStaff was friendly. Only problem was our ubox was not ready for pick up even though we had confined 3 times including the morning before pick up appointment.
Barry G | Overall Experiencewaiting was short good help unit was clean and easy access in and out for items, I used the cooled storage's unit and work fine.
Don M | Overall ExperienceThanks
SHANE B | Overall ExperiencePeople that complete the paper work, had it wrong for 3 months in a row.
LaParis B | Overall ExperienceNo one in the office, had to go find employees more often than not. The access gate was blocked by returns every time I was there. when I moved out I was met with an unprofessional and rude employee
Mary R | Overall ExperienceU-Haul kept my things in tact well-preserved for 4 years and when I moved out they was very courteous very nice.
JAMIKO M | Overall Experiencethe side of the door was damaged allowing vermin inside. Also the door wouldn't open we were told multiple times we would hear from maint. but never did
LYNAIRE S | Overall ExperienceBrandon was great to work with and very helpful
David C | Overall Experience