U-Haul Moving & Storage of Plano

Rating:

5.0

You should retire the vehicle that's given to me. It's old and has lot of miles to it. It didn't start couple of times for me.

Rating:

5.0

Your marketing materials display is quite good. Simple, to the point. The staff was very friendly, quick to help. Very good location!!

Rating:

4.0

Would love if the trucks had more gas when first getting them. I feel like I always get in a truck that's 30 mpg until empty.

Rating:

5.0

Pleasant employees on both pickup and drop off. Will definitely use again!

Rating:

5.0

A customer appreciation discount, frequent rentals, some kind of perks. Living in the City there is plenty of need for frequent use, even if you've only found something on line to go pick up. You would be doing all of us a Wonderful Service if you would evoke a Rewards program.

Rating:

1.0

Rented a 5x8 utility trailer to haul a piece of furniture. Problem is... 5x8 does not reflect the space available to fit anything that size. In fact, the width of the trailer is about 4 and 1/2 feet. So I arrived at my location to load my furniture... and it didn't fit! What a bunch of garbage and false advertising. Why don't you advertise the real width of the trailer?

Rating:

1.0

I was charged and billed repeatedly for a service to Plano that I never set up. It took over 3 months to correct the error that never should have occurred. My Ubox was set up for NC, which in itself was another fiasco. Even though customer service reps were nice. I was very disappointed in my actual Ubox experience.

Rating:

5.0

Team was outstanding.

Rating:

5.0

With my eyes closed I would recommend this place. From the customer service to the swift service when turning in and cleanliness was top notch

Rating:

5.0

Loved how easy everything was and truly enjoyed the experience from both my pick up and drop off from the vehicle.

Rating:

5.0

Very nice and helpful people at both locations.

Rating:

5.0

I got to rent truck 2 times from the same Location The first time they charge 98$ I have the truck for 4:45 And the second time for about 6 hours they charge 79$

Rating:

5.0

Thos location has very accommodating and helpful staff. Follow through was excellent.

Rating:

4.0

Great job here!

Rating:

5.0

Excellent quick service, pulled up and they disconnected hitch (that simple)!

Rating:

5.0

Luke was so helpful and customer-oriented. A splendid customer experience!

Rating:

4.0

This particular truck they provided me was super dirty and smelled like cigarette smoke. It was evident, no cleaning was done whatsoever.

Rating:

5.0

Nothing...but I sincerely hope you commend Ivan for his exemplary customer service because he is an absolute asset to your organization.

Rating:

5.0

Great and fast service. Trouble and worry free. The gentleman that helped me was awesome!

Rating:

5.0

Staff was helpful & friendly.

Rating:

5.0

Fix the drivers door on the truck.

Rating:

5.0

Best Experience Yet,

Rating:

5.0

Fast and courteous service. Great personnel.

Rating:

4.0

Nothing

Rating:

5.0

Uhaul is usually hit or miss for service and location but this facility was immaculate and Luke Mclendon went above and beyond. He carried my items and inserted them into my truck without request. I will be using this location exclusively going forward.

Rating:

5.0

Put a step on the driver's side so people my size, 5' 2" can get into the cab without breaking something. Also, information about how to start the truck and fill the tank. Those would make it easy.

Rating:

1.0

Switched from Uboxes to a trailer for my move from Plano, TX to Michigan City, IN. Got to Pryor, OK at 8pm and had no lights on trailer. Not sure how long we traveled without lights. The rep had the lighting wires tucked between the chains and metal which rubbed and frayed the wiring. We were delayed almost 3 hours, had to get a hotel and had to call in for my Sunday shift at the hospital. It was very dangerous and I never had a bad experience with Uhaul or equipment before. Extremely disappointed and upset.

Rating:

5.0

Nothing. Leave it be.

Rating:

4.0

Front right tire had a slow leak the whole way. Had to constantly fill it every couple hours.

Rating:

5.0

Was missing the license plate, was pulled over and received a warning

Rating:

3.0

The individual that helped me find a drop off location was phenomenal. The user who picked up when I called to change the drop off location and reserve the uhaul initially were both great. The individual whom I picked up the Uhaul from was horrible.

Rating:

3.0

Make sure the person who attach the trailer check the tail lights on the trailers. The break lights did not work making us the hazard lights while driving.

Rating:

5.0

Another positive experience. The personnel on duty were first rate. Will definitely return next time I have moving needs.

Rating:

3.0

the mobile check-in took a long time- keep crashing. not sure if it is a location issue or other

Rating:

5.0

The staff is always helpful, love this place

Rating:

5.0

Team is always helpful, love this place

Rating:

5.0

I dealt with two employees during my rental experience. Ivan in the morning and Ian in the evening. Both of these guys delivered excellent customer service. I was well pleased with the entire process at the Plano Parkway, Plano location! Thank you.

Rating:

5.0

Good service here

Rating:

5.0

Fantastic and expeditious service!

Rating:

1.0

Customer service very bad. I registered online. When I got there they input all my info again. Told me where t vechile was. Which was on the lot. Told me t go get it off t lot. Which was parked where I couldnt get in it. I had t go back in and wait again. To tell them t go move it out. The gas light was on hardly any gas. I had t put fuel in it right away. The truck ran very poorly. On my way t turn t truck in. The engine light came on. I have rented alot of trucks over t year's. I will never use this location again. Very bad location. I am in customer service myself and I would never treat my customers this way. Was very disappointed in your customer service.

Rating:

5.0

Everything went smooth!! Thank you all!

Rating:

5.0

Very helpful and fast

Rating:

5.0

Very satisfied thank you

Rating:

2.0

I reserved a pickup truck online and at the location they told me they did not have any pickups so they gave me a 10ft truck instead which was way too big and I was not able to finish the projects I needed to finish. If you don't have the equipment I requested then it should have let me know on the website!! Waste of my time and the 10 ft truck used twice the gas! Overall very dis-satisfied with my experience!

Rating:

5.0

Love it!

Rating:

4.0

1. Asked to remove dolly before renting. It was removed. 2. 2-3 hrs after renting, brought back pads to return as they were not needed. Rep said they will not charge and I can return them with the truck. It appears there is some extra charge for pads etc. I raised a dispute ref: 2947170

Rating:

5.0

This location does an excellent job. My vehicle had been in an accident and was the only one they had left. FedEX took everything else.

Rating:

5.0

Very nice people, great customer experience

Rating:

5.0

All good by me

Rating:

5.0

It was a great experience! Huge shoutout to Luke. Such a nice and helpful young man. And he told me about your storage units which will be very helpful.

Rating:

4.0

This location is great - usually. This time the check-in process was slow. Between the app checkin process failing and then waiting inside and not even being recognized, it took a long time to get checked out. And then, they assigned to one of the older trucks. It would have been nicer to get one of the newer trucks with multiple sitting I rented on the lot.

Rating:

5.0

The staff was absolutely helpful. I asked for assistance loading my motorcycle out of the back of my truck.. the person behind the counter said Give Me 2 minutes I will come out and give you a hand. You cannot ask for better customer service than that.

Rating:

2.0

Manager was not helpful at all, I only found one employee who was willing to assist me. My storage had a lot of bug in there. Thank Goodness I took my stuff out of that facility’.

Rating:

5.0

You have a GREAT team who helped me out during a bad situation. I appreciate everything you guys did for me.

Rating:

1.0

As of 9/5/2020. Doing business with this company was the worst experience I've ever had unfortunately. I paid for the storage unit 1973. I rented a uhaul truck. I paid movers to put my items in storage unit 1973. After getting to the unit with a truck load of iitems. The worst thing ever, NO ONE REMOVED THE UHAUL COMPANY LOCK. SO, I WAS LOCKED OUT OF USING UNIT 1973 FOR WHICH IT WAS PAID IN FULL WITH THE EXTRA 10.00 FEE TO HAVE ACCESS TO THE UNIT FOR 24 HOURS A DAY. I HAD TO PAY MY MOVERS FOR AN INCOMPLETE JOB BECAUSE THE UNIT 1973 WAS NEVER AVAILABLE TO ME AFTER IT WAS PAID FOR.

Rating:

5.0

Excellent manager. He was visible, always working, accommodating, and responsive if you had a problem. I don't know his name but he is about 5' 10", slim, slightly built and looks really young (tatoos? -- not sure) He was in the office...he was great.

Rating:

5.0

Great location and great team

Rating:

2.0

The unit I originally rented was determined by management to be unavailable. Since I was out of town, and not able to move the contents, UHaul employees moved the contents. Unfortunately, the contents were moved to a second story building with no elevator. At the time I was 79 and preparing for hip surgery. I was not advised that this would be the new location. Further, when I returned, the lock had been changed and I was unable to get into my unit. Eventually, the key was found. In addition, the building has no interior signage indicating the location of the second floor units and there is not access from upstairs hallways to other hallways on the second story. Really a sad situation. While the front desk employees were sympathetic, no one offered any help or any apology for what was a major screw up.

Rating:

5.0

Fine facility

Rating:

5.0

Everything was so smooth and easy. Thank you. We will see you soon.

Rating:

5.0

Very pleased with the location - very handy. Space suited my needs, price quite satisfactory and the hours of accessibility very convenient.

Rating:

5.0

The man was very polit6and friendly during this time with the covid19 and willing to do whatever he could putting his health at jeopardy

Rating:

3.0

I rented a 10x8 unit-told the rep on the phone that I was moving my 91 yr old dad out of asst living and what we would be moving- only to find out AFTER we got your moving truck there that the unit had 28” door & the sofa would not go through! This morning I’m looking desperately for another storage space!! This after an exhausting day of getting e everything moved out ! The office staff however was great=

Rating:

5.0

I could be mistaken but I believe the GM name was Jordan. He was very helpful, happy and super funny! On 3/6/20 him and the other employee made my moving day bearable and a thousand times better. Also a customer came in about the brakes on the truck, claiming your company was trying to give her a truck with brakes not working. She was OVER THE TOP rude and Jordan still smiled at her and never once became unprofessional with her. I normally don’t leave comments but as an Area Manager in the restaurant industry, I know praise should be recognized when excellence service is given.

Rating:

2.0

I came to close out my units the next day. One day late and the insisted in charging me for the two months. I have been a customer there for twenty years. Very rude and not helpful at all. would not r

Rating:

5.0

Friendly and helpful staff. Easy drop off. Spacious area in front of storage unit for loading/unloading the truck.

Rating:

5.0

Quick service, took little time to register for the truck and wait time to have it brought to front was minimal.

Rating:

5.0

Have used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!

Rating:

5.0

it 's clean and the sales person was very helpful

Rating:

5.0

impressed on how clean, maintained, and professional everyone was. Quite honestly, the experience changed my impression of UHaul.

Rating:

4.0

The facility was great and served my needs, however, I did find it to be very overpriced.

Rating:

5.0

Great

Rating:

2.0

I am providing a 2-star and not 1-star because I do like the facility, however the way U-haul has designed the drop off we got trapped inside the gates and had to wait an hour before we were let out.

Rating:

5.0

Awesome service!

Rating:

5.0

Everyone was very helpful and made you feel welcomed. Jordan was fantastic . Will use them again for sure

Rating:

5.0

Friendly staff and clean facility.

Rating:

2.0

We stood in line for over an hour to pick up my truck, I had reservations for over 30 days. Was told we could get drop off location chafed when I moved, it was still 25 minutes away.

Rating:

5.0

I believe the manager's name that helped me was Ashley. She was incredibly patient and helpful:). Thank you!

Rating:

5.0

Very fast and kind and helpful was very impressed. This was the best customer service at this location I've had. Thank you Jordan and Paul was great

Rating:

5.0

Thanks for your services

Rating:

5.0

Awesome staff!

Rating:

2.0

When I called to make arrangements for storing my furniture, I was promised large storage units on the ground floor...when the moving van arrived, no large ground floor units were available. 😠

Rating:

5.0

Excellent service. They accommodated my every need and were quick to respond to issues that arose from changing circumstances. 10/10

Rating:

4.0

I would use them again!

Rating:

5.0

Very good service. Had an unexpected need for storage, so the rent a truck ,get free month was perfect! I've had to use 3 different uhaulS in the past 6 months. Everyone was great!

Rating:

5.0

Helpful and professional staff and a painless process. Will definitely use again!

Rating:

5.0

Great experience moving from Florida to Texas.

Rating:

5.0

T

Rating:

5.0

At this location I was always happy with the service and hospitality. The storage was reasonable and handy. I use U-Haul for all of my moving requirements.

Rating:

4.0

The delivery Lady (Nita) was exceptionally kind and accommodating. Kathy

Rating:

5.0

Everyone was helpful & polite. I will use Uhaul again & refer a friend.

Rating:

1.0

You lost my pods in your warehouse and I had to reschedule movers and delivery

Rating:

5.0

Great

Rating:

4.0

If you could have more lights around the outside of the storage, that would be great!! Or even inside, but the service was wonderful and I enjoyed a full year of service. Thank you so much!

Rating:

5.0

We had one incident where we had trouble with the combo lock on the outer door. Staff immediately let us in and fixed the door. Facility was always clean, well lit, and staff always very helpful.

Rating:

5.0

good

Rating:

5.0

I am extremely satisfied and surely recommend this place to all of my friends. Keep it up guys :)

Rating:

5.0

Very pleased with this facility.

Rating:

1.0

We were charged fees for dollies, pads, cleaning fees and 2 days of use but the dollies and pads were our own personal equipment which has not been returned and the truck was taken so we didnt finish

Rating:

5.0

I got the delivery before the scheduled date, I got the uhaul support. It was a good experience.

Rating:

5.0

If I were a petty man, I would change my rating to poor, just for forcing me to write this comment. How about you make this part optional and ask a few more specific questions.

Rating:

5.0

You helped me when i needed it most. I had no place to live and stuff to store. I will be forever grateful. Thank you!

Rating:

5.0

Very helpful and friendly!

Rating:

5.0

The counter help was as good as it gets. The equipment was great. I always enjoy doing business with U haul.

Rating:

1.0

Never was notified that my box had arrive and it was sent to the wrong Uhaul location. What is the point of the guarantee if you don't honor it!

Rating:

1.0

Website completely incorrect -no 1,200 SF but 1,200 cubic feet. Staff is completely clueless as to this issue. The person with an "Owner" name tag had no idea the difference between SF or cubic feet.

Rating:

1.0

Worst customer service I have ever experienced. Have left multiple messages for management to address issues with rental, but no satisfactory resolution

Rating:

5.0

It was my first experience with self-storage and was great.

Rating:

3.0

Staff was friendly. Only problem was our ubox was not ready for pick up even though we had confined 3 times including the morning before pick up appointment.

Rating:

5.0

waiting was short good help unit was clean and easy access in and out for items, I used the cooled storage's unit and work fine.

Rating:

5.0

Thanks

Rating:

1.0

People that complete the paper work, had it wrong for 3 months in a row.

Rating:

2.0

No one in the office, had to go find employees more often than not. The access gate was blocked by returns every time I was there. when I moved out I was met with an unprofessional and rude employee

Rating:

5.0

U-Haul kept my things in tact well-preserved for 4 years and when I moved out they was very courteous very nice.

Rating:

1.0

the side of the door was damaged allowing vermin inside. Also the door wouldn't open we were told multiple times we would hear from maint. but never did