Customer did not leave a comment.Steve M.
Customer Reviews for U-Haul Moving & Storage of Plano
Plano, TX 75093
(We are on West Plano Parkway between West 15th St and Commerce Dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Wine Storage
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at this location are so pleasant and helpful. Each time I rent from them they are fast and very respectful of my time. Service with a personal touch. Thank you all.LAZARO Q.
Hello, My name is Craig StMartin. I recently rented a 15ft UHaul truck picked up in Fayetteville Arkansas and dropped off in Plano Texas. When I placed the original order #25716773, the destination showed U Haul Moving and Storage in Plano Texas. The agreed rental price was $166 to this destination. When I went to pick up the truck in Fayetteville, the order# 94263616 was assigned. It appears the destination was changed to McKinney Texas. The rate shown on the agreement went up to $277. Today I dropped the truck off in Plano as originally planned. Please help to refund the delta to the Mastercard charged. (ends in 3672). Let me know of any questions you may have. Thank you Craig StMartin 2146837464Craig S.
I had to go to 4 different U-Haul locations to get the van I reserved. That is 3 too many. It took 1 hour and 36 minutes from the time I reserved my van to the time I got the van. I had to drive over 10 miles going from UHaul location to UHaul location. That is unacceptable.Skylar K.
Customer did not leave a comment.Stephen E.
I put N/A because we returned after hours. But by 8:30 am the next day we had our receipt!!!Raymond K.
Nothing to improve - April was great!MITCHELL P.
Awesome facility very helpful people recommend it to all my friendsWAYNE L.
Customer did not leave a comment.Kenneth Y.
They seemed too have everything one would need. Parking was a little hard too figure out. Employee's were friendly and helpful.Gary C.
Clean the windshield, love the U-haul rentals, thanks!JOAN L.
Customer did not leave a comment.MARK S.
Branch or general manager never responded to any of my communication via, voice mail, text or email. Was disappointed. Had storage there for 2.5 years. Needed a few extra days to get my stuff out. Was never late on payments in fact was early most the time.MARY D. | Overall Experience
Customer did not leave a comment.Jimmy R.
No commentsRamesh K.
Customer did not leave a comment.Tom T.
When renting more than 1 Ubox please have trailers to allow at least 2. Movers had to make multiple trips and couldn't accurately assess how to load with only one.Perry M.
Customer did not leave a comment.WILLIAM G.
Everything went smoothly!CRAIG W.
Customer did not leave a comment.Jason F.
Customer did not leave a comment.Tracy L W. | Online Move In
Customer did not leave a comment.FRED S.
Customer did not leave a comment.KARLA C.
Customer did not leave a comment.FRANCES C.
Customer did not leave a comment.MARTIN V.
Customer did not leave a comment.Martin V.
I was overcharged as I returned it a day earlier and am getting bumped from department to department at Uhaul with ridiculous wait times. Never again Uhaul. I will dispute with my credit card company.Craig B.
6x12 trailer lights did not work. Check running lights yourself at location before leaving. Finding out at 5:30am the next morning is bad.EDWARD H.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.SHALAH V.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Denise M.
Customer did not leave a comment..Lyda R.
Customer did not leave a comment.Bobby R.
Customer did not leave a comment.John M.
Pick up truck was heavy duty and drove great. Personnel at location were friendly and HelpfulGREGORY H.
Customer did not leave a comment.KENNETH R.
Customer did not leave a comment.janice c. | Overall Experience
I rented a 27ft can. They had all the 27ft vans backed in and parked so close together, had I not been as skinny as I am, I would have not had a chance of being able to get in the van. It was incredibly hard even being skinny to get in. On top of that, because they were so close together and are the largest vans available, it's very hard to turn due to the turn radius and axel lengths. In the the uhual parking lot I was not able to just pull straight out. I had to turn this massive rental van to avoid other rental vans parked in front of it and not turn to much as the back end of this van would hit the other 27ft vans bc there was less than a foot of space on either side. In the 15 minutes it took for me to get in the actual van and out of the parking lot, which includes having to pop one curb because the turns to exit the uhual parking lot were so tight, I was trusted beyond belief. This 27ft was so old it had over 150,000 miles which felt unsafe to me. It was so old I could not figure out how to turn the cabin lights on or off, the lights for in the back of the van or my driving lights. I was not able to have the back of the van lights on without having the driving lights on and since it was night time was quite annoying. During my move it rained and rained hard. I was not expecting it to but it did. With it raining and being night time I am actually surprised I did not get In to an accident bc the driving lights couldn't let me see more than 5 feet infront of me. It look as though I had taped two flashlights to my front bumper and put my life in the hands of them. The steering wheel had quite the play to it which made adjusting to stay in my lane with the rain and wind hard. The back latch was rusty and hard to use. The truck was so noisy from how old and how many miles it had that I was just waiting for it to break down on me. It's no wonder I was trying to be sold the insurance so hard for a move I had to drive a total of 100 miles or less for, because it feels they were pretty confident it should have broke down too. When I asked how to do the online return because the store was going to be closed when I returned it. I was told to just go to the uhual website and figure it out. And once I figure it out it'll walk me through it. Not to mention my only interaction with a uhual employee was the store manager/owner. So I thought just maybe it would have been better, but sadly it was not. He did not seem to really want to provide excellent customer service and show me how to do the online return. He didn't want to take into consideration that it would be almost impossible to even get into the van because how close they were together and he couldn't give two shits the condition of how old this box of rocks I drove was.Aaron K.
Customer did not leave a comment.JEFFERY UITTO S. | Overall Experience
Customer did not leave a comment.ERIC S. | Overall Experience
Customer did not leave a comment.vivek R.
Customer did not leave a comment.WARREN S.
Customer did not leave a comment.CHARLES B.
Customer did not leave a comment.CHRISTOPHER B.
Customer did not leave a comment.CHARLES P.
Customer did not leave a comment.Malise M.
Customer did not leave a comment.THOMAS S.
I did not like the fact that a picture of my drivers license was taken with a personal cell phone. You should have equipment that scans the license and synced it directly to your software.JAMES B.
Customer did not leave a comment.ADRIAN M.
Customer did not leave a comment.Andrew W.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Amy F.
Customer did not leave a comment.ERNEST W.
No one was available in the return area. After waiting 15 minutes at the vehicle, I went into the rental area to wait yet again for assistance in returning the van. I was then told to leave the key in the van and an email would be sent confirming the return and final cost. Other than the wait and delay in returning the van, I was pleased with the service received.NANCY F.
Great customer Service. Thank You!MARK C.
Customer did not leave a comment.RICHARD W.
No issues. Second time renting hereCASH K.
Customer did not leave a comment.BRIAN M.
April at the front desk was very helpful with a complicated reservation. Ivan has been fantastic with 3 vehicle rental returns over the past few weeks and even helping to get us set up with a large rental unit. This U-Haul location runs more smoothly than others I have visited over the years. To improve: Set up a frequent account renter system. There is no reason I should have to go through that lengthy phone check-out process with DL pictures and a dozen questions. Rental car companies have my info and profile saved. I walk up to a car with the keys in it and go. Easy. You should have perfected that software by 1998.Edward L.
Customer did not leave a comment.Christa M.
Customer did not leave a comment.KENNETH R.
Customer did not leave a comment.EUCLIDES R.
The young man who helped w my order also checked me in and recd uhaul back next day....he was super nice and courteous. My mom and i appreciate his great help to us.Angela A.
Customer did not leave a comment.Joshua Y.
Then returned the truck an got a fuel charge for the same amount of fuel that I received the truck with. She said it was notes wrong but was in the notes. Why not read the notes before charging a card. Then I couldn't get thru to the service center. This was a terrible experience a lot of charges for not knowing the policy or poor procedure.CARL E.
Customer did not leave a comment.CYNTHIA C.
Just wanted to let u know April was amazing Representing your company correctly thank youASHTON C.
People were friendly, fast, and did their job well. 100% happy customer.Dustin B.
System went down and was frustrating but employee did best he could with bad situation. Seemed to actually care.Matthew B. | First Impressions
Customer did not leave a comment.Lee J.
Extremely easy and convenient. From booking on line to picking up and dropping off. Excellent.Neda R.
Customer did not leave a comment.GAYANE P.
O thing the person who checked me out in Richardson Tx should be promoted. He was awesome. Great customer service!Dustin S.
Customer did not leave a comment.Donna C.
They forgot to give me the key to the padlock. I didn't notice it was gone until all of my belongings were locked in the back of the truck and I had to drive all the way back to uhaul to get a key. I attempted to call the store first, and was told there was over an hour wait time on the phone - an hour wait for a phone call to a local store?! When I arrived to pick up the key, the guy behind the counter said â€œoops, that was my badâ€ and that was all. Absurd.Cathey I.
Customer did not leave a comment.BRIAN EUGENE B.
Clean truck, easy return after hours, but be prepared to take photos to ensure security. No issues! Customer Service was great. Long wait times on the phone which is true for all locations! Easy to get to.DOROTHY S.
Customer did not leave a comment.Joanie N. | Overall Experience
Customer did not leave a comment.Cameron K. | First Impressions
The staff at this location was incredibly helpful and professional, and were flexible and understanding when a problem arose with my move.tina C.
Customer did not leave a comment.DANIEL K.
I got charge ful day for returning trailer 3 hours lateAmer R.
Customer did not leave a comment.J randell B.
Customer did not leave a comment.Sydney P.
Customer did not leave a comment.PAUL M.
Customer did not leave a comment.ORLANDO V.
The store's process and staff all performed to expectation. Staff was friendly and help me modify my reservation to add 4 additional days. Auto transport was clean and undamaged. Tires were new. The ratchets for vehicle straps however were rusty and difficult to work. Straps looked new/recently replaced. Trailer performed well.Brandon B.
Customer did not leave a comment.Jeremy P.
Customer did not leave a comment.Rebecca F.
Very clean easy and professional.ARMIN S.
Offer a bottle of cold drinking water.BARRACK O.
Customer did not leave a comment.SEQUOYA DESTINY J.
Customer did not leave a comment.MICHAEL E.
Customer did not leave a comment.Raymond N.
Customer did not leave a comment.David G.
Great customer service very professional staff Best I've seenRafael S.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Kozette H.
The man who checked in my truck was awesome, quick, and professional!halle T.
Customer did not leave a comment.Antoinette W.
Customer did not leave a comment.Katherine K.
Customer did not leave a comment.KRISHNAMOORTHY V.
This location staffs are all good.YINGWEI W.
Customer did not leave a comment.alberto Z.
Customer did not leave a comment.henry G.
Customer did not leave a comment.Andre J.
Customer did not leave a comment.FRANK C. | Overall Experience
Customer did not leave a comment.MICHAEL D. | First Impressions
Customer did not leave a comment.Robert H. | Overall Experience
Every is very professional and the facility is always super clean. I will use this Uhaul facility again if the need arises. When i closed out my account the guy that helped me was so nice. I am sorry that I did not get his name.Nina J. | Overall Experience
All personnel friendly and extremely helpful.FRED B. | First Impressions
Customer did not leave a comment.Robert H. | First Impressions
Customer did not leave a comment.Anissa N. | Overall Experience
Thos location has very accommodating and helpful staff. Follow through was excellent.Theresa S. | Overall Experience
The staff is always helpful, love this placeSABRINA S. | Overall Experience
Team is always helpful, love this placeSABRINA S. | Overall Experience
Fantastic and expeditious service!TERESA G. | First Impressions
Customer did not leave a comment.SABRINA S. | First Impressions
Love it!Juliana S. | First Impressions
Customer did not leave a comment.Angela M. | Overall Experience
The staff was absolutely helpful. I asked for assistance loading my motorcycle out of the back of my truck.. the person behind the counter said Give Me 2 minutes I will come out and give you a hand. You cannot ask for better customer service than that.SQUIRE F. | Overall Experience
Manager was not helpful at all, I only found one employee who was willing to assist me. My storage had a lot of bug in there. Thank Goodness I took my stuff out of that facility’.Samanta H. | Overall Experience
Customer did not leave a comment.Lorenzo w. | First Impressions
Customer did not leave a comment.Eric v. | Overall Experience
You have a GREAT team who helped me out during a bad situation. I appreciate everything you guys did for me.MONICA A. | Overall Experience
As of 9/5/2020. Doing business with this company was the worst experience I've ever had unfortunately. I paid for the storage unit 1973. I rented a uhaul truck. I paid movers to put my items in storage unit 1973. After getting to the unit with a truck load of iitems. The worst thing ever, NO ONE REMOVED THE UHAUL COMPANY LOCK. SO, I WAS LOCKED OUT OF USING UNIT 1973 FOR WHICH IT WAS PAID IN FULL WITH THE EXTRA 10.00 FEE TO HAVE ACCESS TO THE UNIT FOR 24 HOURS A DAY. I HAD TO PAY MY MOVERS FOR AN INCOMPLETE JOB BECAUSE THE UNIT 1973 WAS NEVER AVAILABLE TO ME AFTER IT WAS PAID FOR.Jo M. | First Impressions
Customer did not leave a comment.Melissa P. | Overall Experience
Excellent manager. He was visible, always working, accommodating, and responsive if you had a problem. I don't know his name but he is about 5' 10", slim, slightly built and looks really young (tatoos? -- not sure) He was in the office...he was great.Jennifer E. | Overall Experience
Great location and great teamLarry W. | Overall Experience
The unit I originally rented was determined by management to be unavailable. Since I was out of town, and not able to move the contents, UHaul employees moved the contents. Unfortunately, the contents were moved to a second story building with no elevator. At the time I was 79 and preparing for hip surgery. I was not advised that this would be the new location. Further, when I returned, the lock had been changed and I was unable to get into my unit. Eventually, the key was found. In addition, the building has no interior signage indicating the location of the second floor units and there is not access from upstairs hallways to other hallways on the second story. Really a sad situation. While the front desk employees were sympathetic, no one offered any help or any apology for what was a major screw up.patricia s. | Overall Experience
Fine facilitymansoor y. | Overall Experience
Everything was so smooth and easy. Thank you. We will see you soon.Larry W. | First Impressions
Customer did not leave a comment.DIANE W. | Overall Experience
Customer did not leave a comment.Tim R. | First Impressions
Customer did not leave a comment.Susan S. | First Impressions
Customer did not leave a comment.SABRINA S. | Overall Experience
Very pleased with the location - very handy. Space suited my needs, price quite satisfactory and the hours of accessibility very convenient.WILLIAM H. | First Impressions
The man was very polit6and friendly during this time with the covid19 and willing to do whatever he could putting his health at jeopardyAlphonso D. | First Impressions
I rented a 10x8 unit-told the rep on the phone that I was moving my 91 yr old dad out of asst living and what we would be moving- only to find out AFTER we got your moving truck there that the unit had 28” door & the sofa would not go through! This morning I’m looking desperately for another storage space!! This after an exhausting day of getting e everything moved out ! The office staff however was great=Pat D. | First Impressions
Customer did not leave a comment.Ishaan S. | First Impressions
I could be mistaken but I believe the GM name was Jordan. He was very helpful, happy and super funny! On 3/6/20 him and the other employee made my moving day bearable and a thousand times better. Also a customer came in about the brakes on the truck, claiming your company was trying to give her a truck with brakes not working. She was OVER THE TOP rude and Jordan still smiled at her and never once became unprofessional with her. I normally don’t leave comments but as an Area Manager in the restaurant industry, I know praise should be recognized when excellence service is given.Edith M. | First Impressions
I came to close out my units the next day. One day late and the insisted in charging me for the two months. I have been a customer there for twenty years. Very rude and not helpful at all. would not rRITA A. | Overall Experience
Friendly and helpful staff. Easy drop off. Spacious area in front of storage unit for loading/unloading the truck.david t. | First Impressions
Quick service, took little time to register for the truck and wait time to have it brought to front was minimal.gordon h. | Overall Experience
Have used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!norma m. | First Impressions
it 's clean and the sales person was very helpfulLinda B. | First Impressions
impressed on how clean, maintained, and professional everyone was. Quite honestly, the experience changed my impression of UHaul.MiKe P. | Overall Experience
The facility was great and served my needs, however, I did find it to be very overpriced.Bobbye G. | Overall Experience
GreatJuan J. | Overall Experience
I am providing a 2-star and not 1-star because I do like the facility, however the way U-haul has designed the drop off we got trapped inside the gates and had to wait an hour before we were let out.Traci M. | First Impressions
Awesome service!Leslie R. | Overall Experience
Everyone was very helpful and made you feel welcomed. Jordan was fantastic . Will use them again for sureElsie G. | Overall Experience
Friendly staff and clean facility.Leslie R. | First Impressions
We stood in line for over an hour to pick up my truck, I had reservations for over 30 days. Was told we could get drop off location chafed when I moved, it was still 25 minutes away.Pamela R. | First Impressions
I believe the manager's name that helped me was Ashley. She was incredibly patient and helpful:). Thank you!Rhonda A. | Overall Experience
Very fast and kind and helpful was very impressed. This was the best customer service at this location I've had. Thank you Jordan and Paul was greatElsie G. | First Impressions
Thanks for your servicesMIguel L. | Overall Experience
Awesome staff!Anne T. | First Impressions
When I called to make arrangements for storing my furniture, I was promised large storage units on the ground floor...when the moving van arrived, no large ground floor units were available. 😠linda s. | First Impressions
Excellent service. They accommodated my every need and were quick to respond to issues that arose from changing circumstances. 10/10Michael L. | First Impressions
I would use them again!TRISH D. | Overall Experience
Very good service. Had an unexpected need for storage, so the rent a truck ,get free month was perfect! I've had to use 3 different uhaulS in the past 6 months. Everyone was great!JACKIE C. | Overall Experience
Helpful and professional staff and a painless process. Will definitely use again!Shawn C. | Overall Experience
Great experience moving from Florida to Texas.Laura G. | Overall Experience
TGrant H. | Overall Experience
At this location I was always happy with the service and hospitality. The storage was reasonable and handy. I use U-Haul for all of my moving requirements.Stu D. | Overall Experience
The delivery Lady (Nita) was exceptionally kind and accommodating. KathyKathy B. | Overall Experience
Everyone was helpful & polite. I will use Uhaul again & refer a friend.Veronica T. | First Impressions
You lost my pods in your warehouse and I had to reschedule movers and deliveryJohnathon L. | Overall Experience
GreatRoslyn E. | Overall Experience
If you could have more lights around the outside of the storage, that would be great!! Or even inside, but the service was wonderful and I enjoyed a full year of service. Thank you so much!Guillermo D. | Overall Experience
We had one incident where we had trouble with the combo lock on the outer door. Staff immediately let us in and fixed the door. Facility was always clean, well lit, and staff always very helpful.karen b. | Overall Experience
goodJesu Ruban A. | Overall Experience
I am extremely satisfied and surely recommend this place to all of my friends. Keep it up guys :)Suvit S. | Overall Experience
Very pleased with this facility.Russell S. | Overall Experience
We were charged fees for dollies, pads, cleaning fees and 2 days of use but the dollies and pads were our own personal equipment which has not been returned and the truck was taken so we didnt finishPamela Hamilton R. | Overall Experience
I got the delivery before the scheduled date, I got the uhaul support. It was a good experience.anirban c. | Overall Experience
If I were a petty man, I would change my rating to poor, just for forcing me to write this comment. How about you make this part optional and ask a few more specific questions.Jeff A. | Overall Experience
You helped me when i needed it most. I had no place to live and stuff to store. I will be forever grateful. Thank you!Karen H. | Overall Experience
Very helpful and friendly!Patricia O. | Reservation
The counter help was as good as it gets. The equipment was great. I always enjoy doing business with U haul.Stu D. | Reservation
Never was notified that my box had arrive and it was sent to the wrong Uhaul location. What is the point of the guarantee if you don't honor it!MELISSA K. | Overall Experience
Website completely incorrect -no 1,200 SF but 1,200 cubic feet. Staff is completely clueless as to this issue. The person with an "Owner" name tag had no idea the difference between SF or cubic feet.TRACEY H. | Reservation
Worst customer service I have ever experienced. Have left multiple messages for management to address issues with rental, but no satisfactory resolutionDaniel G. | Overall Experience
It was my first experience with self-storage and was great.Jeovanny B. | Overall Experience
Staff was friendly. Only problem was our ubox was not ready for pick up even though we had confined 3 times including the morning before pick up appointment.Clay G. | Overall Experience
waiting was short good help unit was clean and easy access in and out for items, I used the cooled storage's unit and work fine.Don M. | Overall Experience
ThanksSHANE B. | Overall Experience
People that complete the paper work, had it wrong for 3 months in a row.LaParis B. | Overall Experience
No one in the office, had to go find employees more often than not. The access gate was blocked by returns every time I was there. when I moved out I was met with an unprofessional and rude employeeMary R. | Overall Experience
U-Haul kept my things in tact well-preserved for 4 years and when I moved out they was very courteous very nice.JAMIKO M. | Overall Experience
the side of the door was damaged allowing vermin inside. Also the door wouldn't open we were told multiple times we would hear from maint. but never didLYNAIRE S. | Overall Experience
Brandon was great to work with and very helpfulDavid C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!