Customer Reviews for U-Haul Storage of Pleasanton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Pleasanton

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Matthias L. on

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huiliang W. on

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Steven P. on

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Tina Z. on

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Deana is very nice staff??Thank you very much for helping me. I will always remember you. I would recommend this location to my friends. Thanks a lot????

Jared L. on

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Stephen S. on

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Joshua W. on

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Seung B. on

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Steven P. on

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Use this location a lot Simple Easy

Xiaojun M. on

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Johnny C. on

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I moved out on the 30th....my card was charged unauthorized on the 3rd.The owner check me out on the 30th with his assistant checking my account as we where speaking.. I asked him specificly .

Ronald H. on

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Sabrina was amazing! She greeted us with a warm welcome upon our arrival and thoroughly went through our contract with us. = When she noticed that we were sitting outside for a long time waiting on our U haul pods to be connected to our vehicle she came out to check on us twice and explained why there was a delay and ensured us that she was having her team help us next. She is the perfect balance of friendliness and professional.

tina Z. on

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The Best Service ,Very professional team ,perfect experience??

Richard B. on

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David B. on

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Sheaujou J. on

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Nothing

James B. on

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Cerlito M. on

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The truck needs wheel alignment. Other than that, my experience was excellent. I would like to mention the reservation assistance provided by UHaul Dublin was excellent, even though they do not have the truck I need available on the date required, they helped me find the location where it is available and did the reservation for me. All-in-all, great job Uhaul team!

Richard W. on

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Daniel T. on

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Staff was friendly, efficient and helpful

Mark S. on

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Megan E. on

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They contacted me asking where the equipment was after we dropped it off when in everything in our rental agreement and the 8x we called it was known it would be dropped at another location

John G. on

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Peter G. on

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Michael M. on

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The rate for a 10’ x 15’ unit is too expensive but the service was friendly and accommodating and the space itself was well maintained.

Michael K. on

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Hamid B. on

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Grant J. on

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The past two times I’ve rented a U-Haul, the location I reserved my vehicle with did not have a rental available at time of pickup. I had to go to another location to get my rental which is a major inconvenience to customers. Making sure inventory is accurate so customers can pick rentals up at location reserved would be a huge improvement.

Eric Z. on

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Jackie O. on

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I wish that there was somewhere to sit while waiting. Moving is hard and tiring and a place to sit would be appreciated. The older I get, the more important this becomes to me. It doesn't need to be fancy, just easy to access and chairs with arms (like in a doctor's office), for leverage.

Joseph H. on

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James B. on

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Todd M. on

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Not too much..It was easy fast and simple.I always choose UHaul.

Stephen K. on

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James was top notch.

Hong M. on

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Matthew M. on

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Truck I reserved was not there. I'm not sure what the point of reserving a truck is if it is not going to be there when I reserved it. They gave me a much larger truck than I needed, which it was important to have the truck but it was not great to have to pay extra for gas for a bigger truck than I reserved.

Andrea S. on

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The customer service person was racist and wanted to tell me about how much she hates Indian people

leo j. on

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Great service and good facility

Eduardo H. on

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Staff was always friendly and courteous.

Toni B. on

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Hi The customer service was great I will recommend others to u haul in Pleasanton. That a lot for the best customer service ever.

ANTONIN M. on

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Your storage hours should be extended to beyond your office hours.

MURRAY R. on

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Always plenty of carts available,, clean and wide hallways to get through and onsite bathrooms that are large and clean.

Jennifer K. on

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The team including Scott and Ted were just amazing. They helped me through every step and I felt like I made the best choice coming to this facility.

Steve P. on

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Russ T. on

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Great service, great security.... great value .. couldn't be happier with your company

Zachary G. on

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abraham was professional and helpful. I look forward to continuing to do business at this location.

benjamin m. on

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I reserved storage space, arrived @ 4:45pm as instructed by centralized reservations. I was refused service, told no move ins b/c too close to closing. Had full moving truck and no after hours access?

Big Bay Ray I. on

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I was disappointed with the employees at this location. Not professional. Sad

Karen W. on

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A great UHaul location with truck rental and storage in one place. So easy to unload our things at the loading dock using the dollies provided. Also space to leave unwanted items for others! 10/10

Jen B. on

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extremely limited parking, had to wait to unload, extremely limited hours, got kicked out at 7pm, not able to access belongings, extremely inconvenient having to use cart and long uphill walks.

Aaron T. on

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The women who helped me was very kind and very informative. I really appreciated how she considered all options for me and let me know what she recommended what was best for me. Thank you.

Manoela F. on

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Excellent service!!!

raymond b. on

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Very welcoming and friendly staff.

NICOLE W. on

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Everything always went great, from setting up the unit, to replacing entry cards, to closing my unit. Very clean and most importantly safe and secure.

Lionel L. on

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Friendly and helpful staff. Very clean storage warehouse.

stewart h. on

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Everything about U Haul of Pleasanton is excellent but most of all the staff are the best. Very helpful and knowledgeable. We will miss them.

ROBERT W. on

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Good Job

Petrie C. on

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No further comments

DUSTIN G. on

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The person who helped me was very nice and friendly. She even gave my 4 year old son stickers and a "dummy" key card so he could help me swipe in and out.

Sandy U. on

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Great Information, assistance, and attention to our needs! Thank you

Kevin S. on

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Only had a space for a few months and I was able to come and go as I needed to remove and or return my 35 foot fifth wheel.

Pamela W. on

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My only complaint is that I felt confident that I asked for auto pay so when I received a reminder email, I ignored it. The email was confusing so later I had to pay $20 late fee.

Tom C. on

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Clean and well ran. Would recommend to all!

DAVID L C. on

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Abe and Deanna did an excellent job of assisting me with storage space and UBox and trailers.

Richard S. on

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Much more efficient than I had expected. It is good to find an organization that actually works well!

Matthew Y. on

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Both the gentleman and woman I worked with were incredibly pleasant, helpful and respectable. I would drive out of my way to use this facility again in the future because of them both!

Pamela W. on

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Deanna was very helpful, making sure I could rent a unit close to the elevator. The space was clean and appeared very secure. I was able to purchase a lock and more bubble wrap. Highly recommend.

Jennifer I. on

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Excellent 👍

Michale B. on

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Deanna was very helpful

Jose L. on

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Todo es exacto y preciso y limpio como un cliente lo esperaría felicidades

Barbie G. on

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Hailey, DeAnna and Michael were all excellent! Perfect experience! Highly recommended.

mark s. on

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consistently exceeds expectations

Bill L. on

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Really painless transaction Clean facility Great Value !

LOGAN F. on

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great

Michale B. on

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Dana is always so sweet and helpful!!!

John B. on

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We were impressed with the space area for our RV..Thank you for your help..

Kevin S. on

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Quick and easy to rent a covered storage space for my boat. I even got troubleshooting help with my trailer brakes. I had the wrong wiring harness plug and I couldn't back up my trailer now I can.

Diane H. on

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Staff is very efficient, courteous and friendly. Everything was easy, the facility is very clean and the staff was always helpful if we had questions.

Austin S. on

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Issues loud security noise. Hurt ears. told front desk kinda blew me off. Another day., loud noise again.Neighbor opened his same thing. I politely explained Frontdesk rood Closed account instead.

san l. on

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Little pricey but very nice facility. The layout of the sales area was not that good.

bud e. on

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We have stored here before, and that's why we came back. Good service and security

Larry M. on

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Everything went very smoothly.

Manuel M. on

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I made a reservation for a 10x10x10 storage unit on the first floor, weeks in advance, but was told that there were none available when we came in to get it. Was apparently given to someone else.

Scott E. on

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Great customer service!

Eric H. on

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Marissa and (didn’t get her card) were great! Really enjoyed spending time with them - very helpful and friendly! The facility is amazing!

Allison M. on

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Horrible service

Michael N. on

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It was a wonderful experience. Clean facility with extremely helpful and knowledgeable staff.

LESLIE O. on

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Well-run facility with useful amenities. We loved the carts, green room & that the loading dock area is accessible from multiple heights (trucks & trailers can offload straight to the storage level).

John Y. on

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Staff was courteous and helpful. The online reservation for storage was misleading because storage was shown as available when it was not, due to open the following month. Otherwise great experience.

Francheska O. on

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Everyone was very nice and helpful.

Alfredo Y. on

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RHEIN S. on

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Facility clean and well-lit.

Dmitri R. on

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Excellent service

Art n. on

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the staff are the best

Barbara M. on

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Wonderful experience

Brian W. on

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Abe has been fantastic over the 3ish years we have had 1 service or another with uhaul in Pleasanton.

THERESA G. on

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I enjoyed the time I rented space. Very professional and helpful and if the need arises i definitely will choose this facility again. Thank you to all who I have had contact with. A+++++++

Bobbie P. on

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The Staff at this U-Haul facility is very professional and helpful!!! There Customer Service skills are excellent!! They always acknowledge you when you walk in and they are very patient!! Grade A!

TERRY MARIE P. on

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Great customer service from the beginning til the end. Great Job U-Haul!

WILLIAM W. on

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Very accommodating.

Jenny P. on

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Definitely going to be my go-to for my storage needs in the future.

robin c. on

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Staff was really great, very helpful and genuinely seemed to care that my move went well. The condition of the Uboxes left a lot to be desired. A staff member had to repair a door lock in real time!