Customer Reviews for U-Haul Moving & Storage of Pomona East

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pomona East

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Maria R.
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Customer did not leave a comment.

EDWIN O.
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ROMIK K.
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Darryl P.
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Customer service was great at the counter.

James S.
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Irene and her fellow co worker were so helpful. Told me everything I needed to know without me needing to ask a single question. I ALWAYS have a bad experience. Not this time....thanks again

Kenneth T.
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Customer did not leave a comment.

BRIAN C. | First Impressions |
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David and staff go the extra mile, best experience renting a van and storage unit I have ever had.

BRIAN C.
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Dave went above and beyond in his customer service . Best experience I have ever had renting a truck and storage unit. This guy should be your national trainer.

Carlos L.
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Customer did not leave a comment.

alice H.
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Brandon H.
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The van was dirty inside and out. I don't mind the dust that was on the outside of the van but the obvious pet hairs on the seats were not ideal. I have cat allergies, but luckily this was dog hair. This led me to wonder about how well it was cleaned between drivers as well. The location is in a really odd spot too, and itself looked run down, almost abandoned.

Ervin James A.
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The employee who greeted me and was not very friendly, no mask was being worn by him to keep anyone safe. Seem to be in a bad attitude and very rushed. The 26 foot moving truck I was given did not have a driver side front Amber turn signal. Also the coolant level was low from the start. I had to go to another store to have the coolant filled up. They gave me the rest of the gallon of coolant to take with me. I had a 6-hour trip ahead of me. When I stopped at a gas about halfway, I saw coolant leaking. I refilled it again with the rest of the coolant jug. The vehicle never overheated.

Laura P.
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I followed all the instructions but the code was incorrect to do mobile pick up. It's was an awful experience. I had to cancel my reservation.

Pauline L.
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Shawn was amazing ?? He went above and beyond with providing great customer service!! I would strongly recommend he's facility.

Sidney C.
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Shawn was amazing! Best customer service ever!

Dian H.
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One of the BEST customer services around. I "stepped over" a couple U-Haul facilities to pick up/drop off here.

Eddie O.
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Great service.

John B.
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Rebecca S.
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Pedro J.
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Joseph B.
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Mr Jiminez was very helpful and knowledgeable. He did a great job.

Rene T.
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Thank you for making my moving easy the person that helped me out Lawrence he was great he went out of his way to make my move a lot easier. Thank you

Dax B.
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Shawn was very professional and helpful. Awesome to work with. I highly recommend him and his UHaul location.

Aziz K.
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Shawn went above and beyond in and was professional in handling my rental. I live in Chino hills and will drive the extra distance to rent from there again. Thank you Shawn!!!

Monika S.
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Customer did not leave a comment.

Raiza H.
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Employee was very friendly and reasonable.

Johnny D.
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We had a GREAT experience using this location. Shawn was extremely helpful and friendly. I would definitely use this location again and I highly recommend this location to anyone planning on using UHAUL.

michael A.
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Great service, very friendly and explanatory.

Krista B.
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Boris M.
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Kelly R.
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NA

Jorgina M.
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Salvador G.
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Excellent costumer service, very helpful

Matthew K.
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Customer did not leave a comment.

Colin W.
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The staff were amazing. I called to confirm reservation and women on the phone was social and polite. On pick-up, I was helped by general manager at Pomona location and all I can say is he really brought service to a higher level. I wish other companies could learn from these experts.

Marlo F.
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The General Manger Shawn was very helpful, knowledgeable and very nice. He should have a class on customer training.

Alfonso A.
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Shawn was super friendly and knowledgeable. definitely will recommend this location to all my friends.

Gary G.
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Customer did not leave a comment.

Jeffery M.
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The site manager who rented the truck to us was extremely helpful and friendly.

david A.
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Location hard to find & the approval process needs to be faster

Michael B.
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Customer did not leave a comment.

Parthiban K.
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Amazing customer service from Shawn, he is very friendly and made the entire experience so smooth and quick. If you are dropping your car, please make sure you park where the camera coverage is. I took a couple of hours long, did not get charged for that and when I dropped the van , security guard was onsite making us feel safe.

John H.
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Customer did not leave a comment.

Maria R.
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Shawn, the general Manager was very helpful in every aspect of the moving needs from trucks to boxes. He has a very good customer service! Highly recommended.

Kurtisha S.
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The employees were rude and very disrespectful. They charged way to much for one day for me being in the same city. I normally get my uhaul at a different location but they where closed on the day and time I needed. This location needs better customer service and have a friendly tone when speaking. They sound like they hate there jobs. Worst experience ever this will be going on my very public and popular blog.

Nawar S.
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Samer G.
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Maria A.
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Shawn, the Manage was very helpful, courteous and polite.

Paige M.
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Richard V.
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Shawn was very helpful and provided great tips that saved us a lot of time. With the stresses of moving, saving time is a plus. I would go back to this location just for the customer service received from Shawn.

Ricka A.
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Shawn is great! He was such a great help last year when I was moving for the first time which made me want to come back again this year. Super friendly and extremely helpful.

Gary T.
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Great customer service. Thanks Shawn!

Gary T.
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Excellent customer service!

Mark R.
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Customer did not leave a comment.

Stephanie Q.
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Shawn is the kindest, most helpful person I've ever met. He went out of his way to make our hellfire moving experience the best it could be. We are very pleased with his services.

Christopher M.
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Shawn I believe his name was, was great. He was quick & personable. Had an awesome experience. THANK YOU.

Raniel D.
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Sean is the best! Can't find any better customer service

Hernan H.
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Customer did not leave a comment.

LaShane D.
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Neighborhood was really bad

Chad L.
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Edward C.
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I would say add some type of ramps to all your pickup truks

Alejandro M.
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Falisha L.
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Sean was very helpful and answered all of our questions. Thank You!

adus J.
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Shawn was very helpful and courteous throughout the whole process from receiving the U-Haul to when we returned it 3 days later. If you're looking for a solution to ease the stress of moving then go here. You won't be disappointed

STACY H.
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I would like do take the time ro recognize Shawn Jimenez for an amazing experience everything was perfect made my moving experience very simple I would definitely recommend his location to all my friends and family.

Marcus F.
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I have never rented with U-Haul before, let alone any other moving van company. And hands down, this experience was so easy, quick and painless that I would only rent with U-Haul whenever I have to move or have friends moving. Shawn, the manager at this location was SUPER helpful with the whole process. His location was very clean and tidy. He had the truck parked out front and ready to go for me. Top notch customer service. Thanks for everything.

Leigh S.
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Miguel Rios was working that morning and was totally helpful, explained things thoroughly and obviously really loves his job.

Adriana V.
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Customer did not leave a comment.

Michael L.
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Shawn at U-Haul in for Mont it was a great help! Very friendly and had a Lotta good information very courteous! I would highly recommend using U-Haul with Sean!

Divine T.
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Outstanding customer service I will definitely come back to this location

Jazmin E.
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Customer did not leave a comment.

Michael D.
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Great service! Very helpful and friendly staff! Thank you!

Roger R.
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The only reason I didn't rate the location excellent is that it's a little difficult to find. However the manager, Shawn, was outstanding.

Pierre P.
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We had a very good experience with this location but we were sent from Uhaul @ 831 E Holt Blvd, Ontario, CA 91761. Because they gave of reservation away and the guy we spoke to had a horrible attitude problem. Thankfully we then went to the Pomona location because they were very nice and extremely helpful.

miguel E.
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Great personal at counter

eric R.
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Customer did not leave a comment.

Jacqueline P.
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Vincent V.
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Equipment is old and is in poor condition compared to other Uhaul locations.

Nathaniel S.
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The store and vehicles are clean, but the location is sketchy. Would have gave this location a poor rating had it not been for the professional service and clean store. I guess a way to improve is by relocating to a safer and less sketchy location.

Clark R.
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My experience at this U-Haul was absolutely fantastic. The manager, Mr. Jiminez went out of his way to make everything go smoothly for my rental. He should be commended for his Customer Service rapport!

Raul P.
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Sean is the man and if it wasn't for him My move wouldint be as easy and convenient Thank you !!

Dian H.
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Nothing that I saw. I must say...the manager at this facility went above and beyond to ensure that all would be well with the rental. He was extremely thorough and was very pleasant.

Gale T.
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In over 40 years of renting from U-Haul, I have never had such Friendly and OUTSTANDING service. It was an absolute pleasure to deal with the man managing this location (I wish I knew his name.) I will always try to rent from this location in the future!!

Tonya M.
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Sean ws the gm who helped us both on pickup and drop off. He was amazing! Super kind and helpful, very thorough with everything. This location is in a terrible location but Sean would be the reason I would go back if I need a U-Haul again.I would recommend Sean not the location

antonia M.
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online reservations very helpful

Charles M.
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Nothing. Shawn was awesome! Very helpful.

Genaro P.
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Customer did not leave a comment.

Ramon S.
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Shawn the location manager is awesome!

Maryanne C.
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Customer did not leave a comment.

Magda L.
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Nothing,Mr Jiménez do great Job,and service

WILLIE F M.
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Best ever!! #10

Jose C.
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Shawn Mendez has great costumer service and would definitely recommend this location.

Eric L.
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Very pleasant experience with both personnel and equipment. Will definitely do it again with uhaul when the need arises.

alejandro O.
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Keep doing what you doing. It was an excellent experience

Keith H.
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Mr Jimenez was very accomodating and professional. Wish more people took their job as serious. You have a good employee there. Keep up the great work.

Robert R.
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Shawn Jimenez provided an excellent service and I feel very welcomed in this location. He explained everything and always have a big smile on his face. I definitely rent and recommend this location next time me and my friends need moving services. ??????

alice G.
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Customer did not leave a comment.

Gabriel C.
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The guy Shawn, great guy very friendly liked him a lot. Was very helpful, overall one of the best experiences with Uhaul so far. Will be using his location for my company rentals from now on.

David D.
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Shawn, who helped us, was really awesome. Professional, courteous, and had us going really quick. I will be back !!

James H.
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Sean was very helpful he made it easy to pick it up and drop off. A very friendly person!! He does his job well.

Stephanie J.
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Mr. Shawn was wonderful. He was very knowledgable and very professional. There was little he could do to top the service I was given. Thanks for everything.

No reviews have been submitted for this location.

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