Milage was off brought it to the agent on duty at the time before i left the lot told meit would be fixed. When i return the vehicle i was told it doesnt matter . Now my rate at time of rental went up
RONNIELLA VCustomer Reviews for U-Haul Moving & Storage of Port Richmond
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn’t catch the person’s name at the counter, but he was super helpful. The check in/out process was a breeze. I know that U-Haul probably wont, but please consider giving the counter guy and the check-in guy a raise.
MATTHEW WYou are very convenient for me. The staff and service were great!
ARIA EPlease have a supervision or manager contact me at 917.612.1531 ASAP as I was told a compliant was filled on my behalf further informing that I would receive a return call from U-Haul within 24 hours which never occurred. Too many issues to type about! It would be more convenient via telephone
DONALD VMichigan U-Haul went above and beyond to help us. Staton island delivery guy was incredible and polite
DOMINIC BGood
FREDI AAll the staff I met were friendly and helpful, both in person and through messages.
Sunni W | Overall ExperienceThanks
Augustus S | First ImpressionsA large lot that is convenient. Clean bathroom and a water fountain. Staff was always helpful
ROY FPleasant and courteous staff. Fast service.
JULIA BVery clean, nice elevators, very spacious, lots of moving dolly very convenient., customer service was very friendly and helpful. I highly recommend this place..
UNIQ A | First ImpressionsYou guys are the best and nicest facility by far. Keep doing what you’re doing! Thanks for all your help.
MICHAEL BOne of the employees her name is Ivette very good employee
Alejandro O | First ImpressionsThey must’ve been asleep in the axle. I brought it to Florida and it shimmied almost all the way down there. I was afraid it was the wheels of the first. So I kept it around 45 miles an hour . It made the drive even longer..
JOHN TI keep booking close to my home and you keep sending me 45 minutes out of my way. The guy hooking up outside was great but the guy at the desk was causing so much confusion with the way he was half ass explaining stuff to customers I ended up standing there for a half hour with angry confused people. Meanwhile you broke my chops for running late. Neighborhood is terrible to get in and out of.
MATTHEW SVery dismissive and they didn’t check anything. There was a little over a half tank of gas?
Kenneth En/a
JEFFERY JThank you
Rosi F | First ImpressionsNo one moving to NYC should use a U-Box. I tried unsuccessfully to get the information of what the problems would be upon arriving but no one could give me that ahead of time. Then, when goods did arrive in Staten Island, no one at the location could help me figure how how to get the stuff to my door. I had one small pod that I could have easily unloaded myself but staff at the location and on the helpline were unable to give me clear information about how to do that other than "get a spot for the box or hire movers". It wasn't made clear until I did my own research that "movers" also included delivery of the U-box, not necessarily unloading it. The building I moved into required insurance but the moving site used by Uhaul had no way to filter out movers by those with insurance, and no way to find out if they offer insurance before paying them (since contact information wasn't provided). I ended up hiring movers to drive to the location to unload my box for me. Then, even after I moved out, I was charged another month of storage. I can see how if I were moving suburb to suburb U-Box would be a great option but it made moving to NYC unnecesarily difficult. Based on this experience, I will NOT be using or recommending Uhaul or the Ubox.
Ean MQue hermosa los gente aqui! Gracias por todo:)
Elisabeth A | First ImpressionsThe employee had a real poor attitude the pos system was offline when we arrived and he said we would have to wait after almost thirty minutes I had to call customer service and begin the process of getting my rental agreement for the trailer done myself. When it came down to getting the trailer you can tell the employee did not even want to budge off his seat to help. Poor service all together from this establishment took me almost an hour and a half to get me rental and leave thanks to the employee who was not trained to do his job properly and prioritize customers first, oh but he was more than willing to rent you a storage unit.
John VDriver was fantastic! He showed me how to or. The u boxes and close them so they wouldn't leak
renee wVery good Service, Facility was nice and the workers were very helpful. 5 Stars
VINCENT ENo comments
MOHAMEDY K | First ImpressionsYour workers at this location were very helpful and went above and beyond to help make my experience pleasant. Would definitely recommend!
EMILE FGood 👍
EDWIN CI'll plan to use this facility for all of my storages and hauling matter. I will also refer family members and friends to do the same Thank-you
JAMES R | First ImpressionsHave prepaid items in the vehicle prior to arrival
Linda PJerome was a pleasure to deal with
SAMUEL ANone
ILIANA FReally nothing to improve, counter help was very personable, and gentleman to help hook up was quick and efficient. Keep up good work.
Anthony WGreat facility clean accessibility was easy.
Peter L | First ImpressionsRat droppings all on top of my belongings and chewed through my boxes
Vanessa M | Overall ExperienceRat droppings all on top of my belongings and chewed through my boxes
Vanessa M | Overall ExperienceComputer was down and there was a long wait. Also was charged for a broken gas cap. Would like a refund of 90 Dollars. Was Broken when I got the truck.
Adam SInform the customer that asked if the truck has a loading ramp that it actually doesn’t and charge them for a 15 minute rental. This should have been a return and cancellation at no charge. This was extremely unacceptable.
Matthew KThanks
MELISSA MVery helpful staff!
MAKSIM DAll services offered were astounding, workers at the location were exceptional. 10/10 thank you!
JUSTIN RBecause they overcharge me for something that I have not done. I’m paying for an extra day in the car was returned the same day at the time that it was scheduled for. I believe an hour and a half earlier. It’s hard to get a call from the manager, no one from the store picks up the phone. The phone Customer service is great, but this store location is not good.
MOHAMED EService was really bad.
INNOCENTO OThey're very good at this Richmond terrace SI location. Joseph was very helpful. The prior renter brought it back a little dirty inside the 6x12 but Joseph was there to help me on the clean up. Rte 22 NJ, was also a very nice rental place, Scotch planes. So far , 3 rental trailers and very good experiences. Ty
ROBERT CEasy pickup and drop. Good staff
Loren WI had more than one person at the counter that needed more training. I had to make a few extra trips to finish closing out a storage container. I originally rented 2 units and had emptied 1 and had trouble finding someone to help make the adjustment. I waited to speak with someone who was more knowledgeable and they were able to take care of me . The storage facility was great i had rented a truck and it wasn't mechanically working well and cost me triple in the end that a competitor truck cost . I wouldn't recommend renting a truck at this point. It cost me over $1000 between gas and rental and I was getting ez pass bill violations weeks later . I rented a truck from a competitor that was able to drop off one way and only cost me $308 . The truck was a bit smaller but it was worth every bit of money.
Patrick O | Overall ExperienceEvery thing well
Luis PMy experience with this UHAUL location staff was amazing, I came in every other day almost with purchasing moving items, renting trucks and Uboxes. I highly recommend this location for those in the community and outside the community.
Jacquelyn SI was given a truck with less than a quarter of a tank of gas. I drove under 15 miles. Your company charged me to fill up the gas tank. The entire process was self serve. $19.99 turned into $140. Complete rip off.
Javier MNice and smooth 👍🏾
Robert SThe facility is super clean and Javon was very helpful in assisting me with my storage needs.
nicole l | First ImpressionsNothing the service was above average
JERRY WIncredible service, from beginning to end! Booking was easy, scheduling drop-off and pickup seamless, my items arrived early and scheduling them to be delivered was easy. All staff, from phone support to delivery drivers, were friendly, helpful, and on time. U-Haul made my cross country move affordable and stress free.
Matthew EIt was a great experience all around. Jervon and Anthony were professional while also being lighthearted, friendly, helpful and patient.
DEHAVEN C | First ImpressionsJarvon was wonderful and patient with me
VIVIAN F | First ImpressionsA
ALEXIS UExcellent customer service
ALOYSIOUSA BVery nice very helpful and professional
AMY PGreat Service
MICHAEL EJerome was awesome! Very helpful and got us going quick. Highly recommend this location
Annmarie MThe team at this location is amazing and have assisted me with all my needs every time I came in the location.
JACQUELYN YI was charged for 5 gallons of gas when i dropped it off despite filling up the van with gas to what i had started out with management should definitely do a better job at making sure everything is correct
JUAN CEverything is good and a better sample to rent it
MARCO VNothing just keep doing what your doing... Excellent customer service help me with the app I have no complaints
JOSEPH BPlace is always clean and one person that seems to run the whole facility. It’s always a great place to visit and always great service! Thanks guys
JOSEPH DThank you.
PAWEL KGreat service great price
DENIS JWell all I had to do was pick up a key and i waited 10 min or so ..it felt as if I was waiting forever the man behind the counter didn't look at us or say anything to us he was on the phone and computer dealing with a customer who was aslo on the phone . I felt as if he could of taken a moment to ask us what we needed . And I could of already been out the door instead of standing there 8 months pregnant possibly over 10 min.
Frances MGive Javonne a promotion
EDWARD JKayla was a pleasant and helpful person, she was insightful and very attentive to my needs. Thank you. Yours truly Rudeboy
Courtney LNothing
Michael GGreat job but overall I loved it other than feeling like I was getting the run around over the phone
Ashley PStop charging me for someone else’s bill
SONYA ZCustomer service was great. Guys were quick and efficient
HAYDEE CStaff were super helpful and courteous. Helped guide me to my needs.
KENNETH J | First ImpressionsNo comment
MOHAMED Y | Overall ExperienceThe staffer that checked me in was extremely friendly and helpful! He was knowledgeable and worked to place me in a convenient location
Isa C | First ImpressionsVery convenient and easy to work with I will recommend it to everyone who wants storage and cargo vans and trucks for they moving needs…
JOHNNY A | First ImpressionsSatisfied with the service of very nice and smiling staff.Very professional in dealing with customers.
Feliza L | First ImpressionsI was confused when I got there but luckily the manager was there and had a worker help me find the units.
Patrick O | Online Move InThe employee at the location was helpful.
EILEEN V | Online Move InThe office was completely unreachable. Called them over 10 times and was even redirected by U-Haul HQ and NO ONE EVER answered.
Isabella H | Overall ExperienceThank you
Michael A | Online Move InLydia Alexander who is located at the 2111 Richmond Terrace Staten Island NY location is an exceptional General Manager and person. She was extremely knowledgeable and helpful in all aspects of my experience. She was patient and supportive of a fellow employee when the authorization system was not operating correctly. She demonstrated how to manually obtain the authorization by calling. When I returned to place my items in storage, she took the time to speak with me and ensure I was clear on the process. Jervon was there on the day I rented a truck and storage, and he too was helpful and professional. Great team at this location!
Celestine C | First ImpressionsThanks
Brittany R | Online Move InVery good facility! Excellent rates would recommend to all my family and friends
Edward F | First ImpressionsThe girl who worked Saturday at 6pm was absolutely awesome. She got me set up with storage unit and just extremely professional
Nicholas M | First ImpressionsA lot of supplies accessible to make moving around easy and fast.
Armani L | Online Move InABC
Richard A | Overall ExperienceVery helpful and friendly staff. They go out of their way to make sure you have what you need.
Edwin S | Overall ExperienceThank you.
Richard A | Overall Experiencegood
FAN C | Overall Experience