Customer did not leave a comment.MICHELE C.
Customer Reviews for U-Haul Moving & Storage of Port Richmond
Staten Island, NY 10302
(At Faber Street)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a reservation for a 20 ft truck.. after getting to the pickup location they didn't had a truck available for me . I called customer service and the lady was trying to send me to Brooklyn NY @ 3:30 pm on a Friday with traffic, GPS ATA for that pickup was 3:55 round trip just to get the truck and get back to jersey again. After getting me a smaller truck at a different location in Staten Island the price for my reservation went up to 522 dollars, about 150 dollars or so more than my original reservation. Once again I had to called customer service and wasted more time. Over an hour of my original reservation I was able to get a truck, I had to used different Uber's to drive me around, and being a total and permanent disable veteran I had to load the stuff on my own because the people I had waiting for me to help had other stuff to do. And some of my stuff also got wet due to the little be of rain we had on Friday. Not happy with Uhaul. Not using this service again.ronny S.
Customer did not leave a comment.james J.
Customer did not leave a comment.MICHEAL R G.
We are still waiting for assistance. The vehicle we rented didn't even say uhaul on it. It was a beat up box truck that was filthy snd missing a side mirror. The vehicle was definitely not inspected before we took it because the moment we call to let them know about the mirror we were less than a block away and we couldn't see out the window the customer service was terrible I will never recommend U-Haul from this place againBRIANPATRICK R.
Customer did not leave a comment.OSCAR L.
Customer did not leave a comment.john K.
Don't recall the gentleman's name who helped me out with getting my reservation when I showed up. But he was extremely kind and helpful from the moment I walked in. He also helped me the tow truck onto my car and explained every step so I know for future reference. Would highly recommend this location.LISMIR S.
Customer did not leave a comment.Sushil K.
Great customer service, no improvement neededStephen G.
Customer did not leave a comment.David A.
Customer did not leave a comment.ALFONSOMIGUEL O.
Customer did not leave a comment.Russell T.
The enter booking and delivery process was an absolute nightmare! Everyone is well meaning but it took a total of 10hrs of calls and being on hold to be able to pay for my ubox correctly and to get it delivered. I would not use again and would discourage others from using uboxes to ship. :(Chao W.
Motorcycle trailer ramp damaged my bike due to coragated steal sticking up and broke my oil pan. They should flatten the beginning of the steal so it does not damage motorcycled. 400.00 dollars of damage due to poor design.Daniel Fasulo D.
Customer did not leave a comment.GEORGEMICHAEL C.
Customer did not leave a comment.ABBASJ M.
Customer did not leave a comment.Melissa M.
Nothing. Continue the great customer service!!!!!Thomas L.
Customer did not leave a comment.Miguel L.
Customer did not leave a comment.SCOTTJAMES N.
Customer did not leave a comment.aziz S.
Customer did not leave a comment.MICHAELV P.
The service was like riding a bike, i didn't spend 5 minutes before i got a van. It was greatDESMOND W.
This service is so important, especially in the time of Covid. This process was easy and affordable. I appreciate Uhaul so much!!Karen T.
Customer did not leave a comment.john T.
Customer did not leave a comment.Karen T.
Keep the good work.EMMANUEL K.
Customer did not leave a comment.maureen D.
Worst experience ever!!! Horrible horrible customer service. Driver James more helpful than anyone.John G.
Customer did not leave a comment.adale J.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.Melissa M.
Customer did not leave a comment.edward R.
be more attentive to customersJEFFERYM J.
Customer did not leave a comment.MICHAELGORDON D.
Customer did not leave a comment.FRANCISCO P.
My 3rd cargo van rental in the past two months. Wouldn't change a thing. Always a pleasure from start to finish with U-Haul!BARRYM S.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.george P.
Customer did not leave a comment.Irene C.
Customer did not leave a comment.Christine L.
Fast, easy, clean, and very cheap. The truck was a trust worthy Ford boxtruck, that was great on gas, comfortable, and eazy to drive. Everything went really smooth nothing got broken and there was pleanty of space. This was absolutly the cheapest option. The place was very eazy to get to, and they have a huge parking lot. The uhaul was all warmed up outside waiting for me when I paid for for rsvp. Awesome truck! Thank you!kevin G.
Customer did not leave a comment.Vincent A.
I rented my vehicle on a Friday after 4 PM. The manager was EXTREMELY, polite, EXTREMELY, courteous, EXTREMELY helpful. I never imagined that renting a truck experience would be so fantastic, so memorable. This staff and Uhaul are light years ahead in their customer service!!!Kirk C.
The customer service has been excellent up to this point, in my experience. Each time I spoke to someone on the phone they were helpful and courteous. My requests, sharing added info to my reservation were always reflected. The driver texted and called me the morning of delivery and he was early delivering the box which allowed me to complete my part of the job early. The driver also called me upon retrieval of the box the following day. I look forward to completing my comments upon the arrival of my box in 18 days. Regards, Dawn EndersDawn E.
Customer did not leave a comment.James T.
Customer did not leave a comment.Cate S.
My truck could use a wheel alignment and balancing,the arm rest on the drivers seat was broken,window knob was broken. Overall all it served my purpose but the truck needs better maintenance and upkeep.Karen D.
Customer did not leave a comment.Temmi L.
The entire â€œpromotionalâ€ system is a complete scam. You pay more money than using the vehicle for less than anticipated. I will make sure and advise everyone that I know to never rent from uhaul.CHRISTINAELIZABE C.
Customer did not leave a comment.Natalie P.
It took about 2 hours to pick up the truck, mean while we were scheduled to pick it up at 10am, we were there on time, as soon as we tried picking up the truck by mobile reservation, we were advised by uhaul to contact customer service which lead to a 2hour conversation trying to help us out, back and forth having technical issues. UghhhArmend B.
Customer did not leave a comment.Douglas H.
This is my third truck rental in two months. The first two trucks for excellent. The slash truck was terrible. Parking brake light and warning buzzer stayed on all the time. Steering wandered and squeaking in the steering mechanism. Door was difficult opening and closing. Cargo lamp in truck did not work. Drivers door lock did not work and the door did not close properly. Heater blower knob loose and spins around.william M.
Customer did not leave a comment.Guy P.
There need to be a bigger sign for uhaul driving at night I almost drove past utAARONTYLER C.
This was a WONDERFUL experience!!! I highly recommend using a U Haul Box to pack up and move across country! Everything was PERFECT!!! We were so worried about many things but it all was perfect- thank you UHaul! Gretchen Kyser in Austin Texas (Moved my son from New York to Austin)Gretchen K.
Customer did not leave a comment.Maurice D.
Customer did not leave a comment.HERBERTOSWALDO A.
The associate I believe his name is ty was very helpful and very professional. Especially so early in the morning. Even on the return we're very helpful.Michael P.
Customer did not leave a comment.Susan B.
I rented a 12x6 trailer to load move some atvs there was screws all over the floor of trailer one atv got two screws in two separate tires the cost to repair the tires was $260 that I will be submitting a bill to uhaul if I further action is needed i will contact a lawer. The screws where galvanized so it was hard to see in the bed of trailer I feel like this is something uhaul should be responsible for since the trailer was rented to me without being cleaned and checkedLance M.
Customer did not leave a comment.John Q.
We got a flat on the trailer and waited 2 hours for roadside assistance finally he came with the wrong tire so we waited another 2 hours. I feel a total refund is due and a discount on future rentals. Uhaul made a 5 hour trip into 9 plus hours. Not even to bring water for usLOUISP V.
It was difficult to reach anyone by phone at the U-Haul facility. However, the forklift driver was really great and was able to pick up our U-Box on the same day after dropping it off.Miriam M.
Customer did not leave a comment.Darrell P.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.JOSUE K.
Customer did not leave a comment.CF T.
Good customer service.BANKOLE D.
Van was a little dirty but overall goodJOSEPH A.
Customer did not leave a comment.Gennaro S.
Your customer service after answering the call after 15 min of waiting, they take your reservation number, then put you on hold and disconnect and never call you back. Happened more than two times. After confirmation with the site for my reservation, they decided to change the truck size without even a callâ€”just an email.Demian S.
continue the great work what you all are doing which are appearance, security and performance of the vehicles given Thank u muchJOSEPHALFONSO B.
Customer did not leave a comment.RICHARDA F.
I rented a car tow dolly from this site 3 days before pickup which they said they have. When I went to pick it up the tow dolly it had a flat. So I had to get another rental from another location not in staten island and it cost me 40$ more to return it to a different location. My problem was why didn't they check the tow dolly before I went to pick it up and fix it or let me know so I could arrange to get another one before my pickup datephillip C.
Customer did not leave a comment.tris B.
Customer did not leave a comment.Phillip G.
Great customer service! Highly recommend.Sherry A.
Customer did not leave a comment.glicerio G.
U-haul is engaged in an unlawful bait and switch operation. I arranged for DOOR-to-DOOR delivery of my Ubox. I was quoted a total price with delivery dates. AFTER my Ubox was picked up, I was sent a purported "contract" which had no relationship to anything discussed or agreed (or anything that happened after for that matter!). The "contract" also informed that my Ubox would be arriving to its destination several weeks after the delivery date first quoted. Once my Ubox reached California however, I was informed that I needed to pay an additional delivery fee or Uhauk wouldn't deliver my Ubox to my home and would begin charging me for storage. I even received three storage bills, which claimed that I had a storage unit somewhere in Queens--which I do not! The additional delivery fee was NEVER disclosed to me or discussed! The delivery should have been included in the original price quoted to me--which was 100% for DOOR-to-DOOR service delivery of the Ubox. I thought it was a mistake on the part of Uhaul, but then I found out that Uhaul did the exact same thing to a friend of mine. Bait and switch is illegal. The additional delivery fee added to the cost AFTER my belongings were already in Uhaul's possession reeks of extortion! Lula at the Vallejo Uhaul is absolutely to be commended for excellent service, however, I would never recommend Ubox to anyone again. I am considering filing a class action lawsuit against Uhaul for these deceptive business practices. Uhaul lied to me about the price in order to make your services appear competitive. Shame on Uhaul. You need to be up-front with customers.Jalila B.
Customer did not leave a comment.James R.
Customer did not leave a comment.Susan F.
Customer did not leave a comment.MICHAELJOSEPH A.
Customer did not leave a comment.Stephen F.
Nothing I am happySIVAS S.
Customer did not leave a comment.Shkelzen C.
great customer service at the desk; don't try to call, it takes forever and you end up in the call center.Pamela A.
Customer did not leave a comment.SAMUELCAMPBELL W.
Customer did not leave a comment.Tanya E.
Better communication when dropping off containerSamantha B.
Customer did not leave a comment.EUGENE S.
Customer did not leave a comment.Russell W.
Customer did not leave a comment.Edward A.
Customer did not leave a comment.Linda and Kenny H.
We requested a pickup truck. It was not available when we arrived due to the previous renter not returning it on time. Then we were given a van with a non functioning AC. After about half a hour to 45 minutes, we were able to receive a second van. The second van was usable but someone before us had left some food in it. Also its maintenance alarm for oil change kept showing up.Huanguang Z.
Customer did not leave a comment.Vincent H.
ABCRichard A. | Overall Experience
Very helpful and friendly staff. They go out of their way to make sure you have what you need.Edwin S. | Overall Experience
Thank you.Richard A. | Overall Experience
goodFAN C. | Overall Experience
Additional Services at this Location
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