Customer Reviews for U-Haul Moving & Storage of Port Richmond

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Port Richmond

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Iryna P. on

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I paid for 12 blankets. Guy gave me 2 packs, 5 each. I didn't check right on spot, opened only 1 bag, and when I returned a track with those 10 blankets, guy told me I will be charged additional 40 $ for 2 missing blankets. I called U-Haul office on Staten Island, was on hold forever, nobody picked up anyway. It shouldn't be like that.

James T. on

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Michael O. on

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The service I received on pick up & return was 110%. Check in was quick and easy! Return was just as easy!! I will recommend this location for all moving and truck rental needs! The manager has put together a knowledgeable, professional and friendly staff!! A++++

khalil k. on

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Paid a certain amount and when we returned for the deposit, they had the wrong amount to return.

ANNA T. on

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Adrianna T. on

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lusi d. on

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Nicole S. on

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We had a very difficult time with the UHaul Uboxes. We had booked our reservation two months prior to the drop off date, the boxes were supposed to arrive on May 1st and be picked up on May 6th. We were told that the boxes couldn't be picked on May 6th because the driver didn't work on Sunday or Monday and there was only one driver in our area. So we accommodate the driver and change it to May 4th. Then the day of the drop off came and we get called saying that the truck broke down and the boxes wouldn't be delivered until May 2nd, leaving us two days to pack. Now May 4th comes and wouldn't you know, they can't pick up...it was the most stressful 12 hours of our lives. We changed our moving plans all to accommodate Uhaul and their schedule. Finally, after hours of being told there's nothing they can do and making alternate arrangements, we get a call that they've figured out how to get the uboxes picked up. Moving is stressful and our experience with UBoxes was disappointing to say the least. Would not recommend it to anyone.

Armando Z. on

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The person that signed me was very professional, and very kind, great people great service...

william m. on

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I was treated with excellent care, Staff was very experienced with my needs for towing. A+ service both at arrival and departure.

Nader T. on

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Rhonda C. on

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Hal B. on

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NOTHING!!! couldn't be better... Agent was AMAZING; a credit to this organization... If I were starting a business I'd be stealing her away.

LUIS J. on

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The entire experience was fabulous!!! From pick up to drop off!!! The employees were friendly, knowledgeable, and I was very impressed with the time it took me to get in and out... Best U-Haul experience yet... Needless to say, even though there is a major toll (Bayonne Bridge) between this U-Haul (Staten Island) and myself (Bayonne), I’ll be using this location moving forward... Luis

Juan M. on

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kitora g. on

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The worker was so sweet she made a hectic day a little better

Gregory C. on

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I had a great experience and would recommend that everyone use this facility. It is HUGE and has everything you may need, and things you thought that you didn't need. The return at Uhaul/share was wonderful and easy to use off hours.

felicita c. on

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Genevieve B. on

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People were fantastic!!! Great customer service. Clean place and equipment is up to date and clean

THOMAS O. on

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The people you have working at Port Richmond are HORRIBLE!!!!! I had to wait wait and wait for anyone to help me! Then I had to hook up my Trailer by myself! Then when I returned it, I had to unhook it myself! Then they charged my Debit card for a 2 day Rental, when I only used it for 1 day!!!! HORRIBLE HORRIBLE EXPERIENCE! NEVER AGAIN will I go back there!!!!

Eva F. on

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The main U-Haul office was completely awful and they canceled one of my trucks the day before I was suppose to pick it up without notifying me. I had 2 U-Haul people verify both trucks, I went to print out the form and one had been canceled. The representative that I spoke with on Saturday really did not care at all. Very, very poor customer support!!!

Alexander D. on

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I rented an auto transport, during my rental on the highway one of the tires blew out. U-Haul provides roadside assistance but it was a scary situation, in the middle of the night the tire blew out while on a busy highway with a vehicle in tow. The service provider replaced the tire and informed me and showed me that the tire had been previously patched and must have had dry rot. U-Haul should take this seriously and inspect, inflate their tires prior to rental. I am upset about this overall and will be seeking contact with U-Haul

Ken M. on

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Staff very friendly and helpful.

William P. on

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frankie p. on

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Y’all terrible service

Tom S. on

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Lukasz W. on

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Excellent place. Thank you crew.

Michael D. on

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Michael G. on

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Carmine T. on

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Bernard B. on

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JAMES C. on

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The employees that I had to deal with were very knowledgeable and extremely kind all around great experiamce.

VIOLA O. on

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Jan P. on

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Friendly and helpful in detaching the trailer. Overall experience very positive.

Emmanuel M. on

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Trailer was missing latches to lock was not the original trailer I booked

Jeff S. on

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Personnel was friendly, helpful. A+++++++++++++++

Ralph G. on

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Ralph G. on

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James M. on

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The agent was very knowledgeable and friendly. I was on the road within 15 minutes from the time I arrived at the location. Drop off was a breeze!!

ikram m. on

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scott s. on

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The people at U-haul, Richmond Terrace, were truly the nicest friendliest people. They were friendly, professional, and made the whole experience great. I would highly recommend this place!

Mayon A. on

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Brandon J. on

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carlo l. on

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Your representative was friendly cheerful courteous what a wonderful experience thank you

Lisa C. on

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LUIS M. on

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Nothing everything is good

Lisa C. on

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RAUL G. on

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Very good attention and professional service!!!!

Christine D P. on

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Bernardo P. on

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Alexander G. on

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LUIS M. on

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Nothing

jONATHAN G. on

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Gentleman who helped me was exceptional.

Jessica M. on

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Camille C. on

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THOMAS D. on

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Nicholas S. on

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When I went into the building to pick up my rental nobody was in there. I waited 15 minutes for someone to come in. Then the person told me I must return it on a full tank, when I got in my rental it was on empty. When I came back to return my rental I waited another 15 minutes for someone when I went and found them he acted like he didn’t want to be bothered with me. Overall very poor service in this location. I would not recommend this place to my worst enemy.

michael m. on

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Customer did not leave a comment.

Kristen C. on

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There were only two employees working this giant location, and the location itself was poorly maintained. Trailers were sprawling about the roads and blocking the flow of traffic, signs for equipment drop off were misleading and even pointing wrong directions. Cars for other renters and staff were blocking the flow of drop off and drive through locations. Overall, chaos and not organized or properly staffed for a Monday morning especially.

Ezra A. on

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This was one of the worst experiences I've ever had with a company ever! It took them two hours to actually process my rental while i was in store because the system was down. I was very understanding and they offered a discount. I was so late to pickup my stuff most of it i couldn't pick up. also the truck was almost out of gas. When i dropped it off they never issued the discount and the person i talked to didn't want to talk about giving a discount. I called customer service and explained what was going on giving them a chance to fix this, and they promised a full refund. The general manager couldn't issue the full refund like i was promised A WEEK AGO for some reason i don't understand. I work in customer service and i can tell you it really shouldn't be this hard. This is my first and only time renting with this company.

Casey J. on

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I always come here to rent vans and its always clean and the guy inside is always nice and professional i can't remember his name but he has a goatee and is brownskin but upon returning the van its always quick and i never have no issues thanks!!

Chris D. on

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Michael B. on

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The female staff member there was excellent.

Ariana H. on

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The male gentleman who helped us was amazingly sweet and very quick to respond to any mishaps! We were able to detach our car from the trailer safely. Thank you so much!

Yolanda W. on

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john n. on

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The staff was beyond accommodating.Very noce and personable as well I was really happy with the entire experience so thank you.

santhi S. on

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Mothana A. on

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Customer service.. the best I’ve encountered ??

Salvatore M. on

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The service representative was very cooperative and helpful.

BARRY M. on

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michelle b. on

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I rented a U-haul for 12/13/2018 and the customer service representative Ty was very nice. I came in to pay the EZ pass fee on 12/27/2019 and Ty was very helpful and nice and helped me process my payment. I will definitely recommend this U-haul location to other customers.

eric m. on

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Made reservation for wiring installation and when I showed up the employee who does the wiring was off that day. Employees who were there were very nice. Uhaul should not book appointments for wiring without knowing who is there to do it.

Richard A. on

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ABC

Edwin S. on

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Very helpful and friendly staff. They go out of their way to make sure you have what you need.

Richard A. on

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Thank you.

FAN C. on

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good