Customer Reviews for U-Haul Moving & Storage of Port Washington

1,862 reviews

835 E Green Bay Ave   Saukville, WI 53080
(I-43 Exit 96 to WI-33 East)

(262) 261-0510

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(262) 261-0510

835 E Green Bay Ave
Saukville, WI 53080
(I-43 Exit 96 to WI-33 East)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

Customer did not leave a comment.

IHOR S. 
Rating:
5.0

Customer did not leave a comment.

Raul P.  |  Overall Experience 
Rating:
4.0

The morning employee was super nice but the evening employee just tolerated me. Tried to joke with evening employee and he was having none of it. Morning employee was friendly and helpful.

LESLIE P. 
Rating:
4.0

We dropped the truck off in Saukville WI and that site was very clean and friendly.

CHERI S. 
Rating:
3.0

I find that the rental fee is very misleading. It's advertised as $19.95, yet I paid over $80. The truck was clean and it did the job but I won't be using your services anytime soon again. The way you advertise is basically lying and being lied to is never appreciated.

JAIME Z. 
Rating:
5.0

Customer did not leave a comment.

Trent W.  |  Online Move In 
Rating:
4.0

The cloth seats were not vacuumed & had a lot of fuzz & what looked like animal hair on them.As a woman on a cross-country trip, I had wished that someone would have shown me where the lights were, side view mirror operation button & operation modes. I really had a hard time with adjusting the side view mirrors, especially, once I was on the road. It wasn't safe to be fiddling with buttons. I had to pull over 3 times to try to figure them all out.

SANDRA P. 
Rating:
5.0

This was the best uhaul experience I have ever had. The new owner/manager of the Saukville location is amazing. Going to recommend to everyone!

DEBORAH H. 
Rating:
5.0

Customer did not leave a comment.

Colleen F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL D. 
Rating:
5.0

Josh was great. I will definitely use this location again if I need to rent equipment.

JEREME M. 
Rating:
5.0

Relatively painless trailer rental. I was comfortable with the equipment and was able to get in and out pretty quickly on both pick up and drop off.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Stephen K. 
Rating:
4.0

Customer did not leave a comment.

HOPE F.  |  Overall Experience 
Rating:
4.0

Trailer Jack was broke, but staff was apologetic and offered a discount.

DARREN W. 
Rating:
4.0

Customer did not leave a comment.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Excellent rental- by far the best uhaul experience I've ever had.

Joel B. 
Rating:
4.0

Customer did not leave a comment.

JULIE K. 
Rating:
5.0

Great service from all employees at that location. They were very helpful setting up the trailer and getting me going. When I returned, it was super fast service and assistance. I will be using that location from now on. Thanks.

LUIS R. 
Rating:
5.0

Quick and easy drop off. Better signage to indicate office location for drop off, because it is a large facility..

Philip S. 
Rating:
5.0

Good & complete full service operation in an easy to get to location. Personnel were pleasant and competent. The only issue was that the U-Haul computer program said the trailer would not fit the car I was hauling. It was a standard car & fit on with no problem.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Jack F. 
Rating:
1.0

Absolutely terrible. The customer service was very rude to me and didn't help me when I reached out for help.

VANESSA D. 
Rating:
5.0

Customer did not leave a comment.

Roxanne R.  |  First Impressions 
Rating:
5.0

The man that helped us was awesome! Gave my boyfriend and I a great deal! So happy and blessed to have been able to work with that guy. Sorry I forgot his name! But he is awesome at his job!

Karla B. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

There Were Times when I had a concern but when I got to the Site They Could not have been more helpful and pleasant and organized. The New manager was great. The staff had planned ahead and were Quick. Extremely positive experience.

arlene K. 
Rating:
5.0

Customer did not leave a comment.

Patrick H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
5.0

Great customer service picking up and on the return.

FRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

William F.  |  Overall Experience 
Rating:
5.0

Professional, courteous, understanding, expert team will facilitate your entire experience. Thank You Saukville!!!

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Jerome L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH ALLEN S. 
Rating:
4.0

More training to some employees to get accurate information to clients. Employees were very nice though but need more coaching. Couldn't accept cash not trained to do that..

JAMES B. 
Rating:
5.0

Efficient and easy drop off process. Thank you.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
3.0

The colleague that helped was polite and helpful. The signage at the location was lacking - where to pull in, where to drop off, etc.

DAVID Z. 
Rating:
5.0

Customer did not leave a comment.

WYNN T. 
Rating:
4.0

Customer did not leave a comment.

SUMMER S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

JOAN H. 
Rating:
3.0

The trailer we rented had bent bars. We spent an hour trying to get the ramp down we used a hammer to straighten the bar to get it off and on. Then realized the 6ft wide wasn't even 5 ft wide at ramp and couldn't get our golf cart loaded so returned it without getting any use out of it.

Paula O. 
Rating:
5.0

I was charged double what I thought I'd be charged. This is the second time. My bill was supposed to be 80 something and ended up being 140 something. Not to thrilled.

KAILA K. 
Rating:
5.0

Customer did not leave a comment.

Susan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

If it got any better I would think the deck was stacked

Chris C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey I. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
1.0

The original location reserved did not have our equipment available. We were then requested to visit two different locations 30+ minutes apart to get our truck & trailer. We were able to pick up the truck in Saukville without issue. The trailer however was not at the new location in Milwaukee (nor was it open when we were told it would be), and we had to visit various UHaul's on our own in order to find a location with a trailer available ASAP. I understand things happen, but please don't commit to equipment being at a location when it won't be. This affects major move logistics.

Kaela B. 
Rating:
4.0

Never got a receipt. Need a receipt

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

ADRIANRICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
3.0

Agent was late opening the store on Saturday morning. Had a line of angry customers. He cleared us out quickly, but it was basically "here's the keys, good luck"

RICHARD G. 
Rating:
5.0

Amazing customer service! We will only use and recommend U haul going forward!!!

WILLIAM S. 
Rating:
2.0

Communication

JASON G. 
Rating:
5.0

Everything was A O K

james E. 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER S. 
Rating:
5.0

Smooth experience, helpful staff.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

Joe V. 
Rating:
5.0

When I picked up the trailer, I encountered a problem making the lights work. It turned out that the fuse for my car's trailer electrics had blown. So the problem was with my car. The location manager, Jermaine Johnson, figured this out and helped me replace the fuse. He did a great job! He was knowledgeable, helpful, courteous and professional. A class act. I would definitely recommend U-Haul to a friend. Thanks so much and please pass along my thanks to Jermaine. Sincerely, Maarten Vermaat

MAARTEN V. 
Rating:
5.0

the general manager was great. We had a problem with check in and the general manager, I think he was Jermaine Johnson, was so helpful. He did exactly what he said he would do and I appreciated it because I was super stressed. Also Jackie the lady at the 800 number was very helpful also. Thank you to Jackie and Mr Johnson!

Margaret F. 
Rating:
5.0

Customer did not leave a comment.

AARON G. 
Rating:
3.0

Customer did not leave a comment.

Nathan S. 
Rating:
3.0

I dont understand why I was charged for 1 galon of gas, I brought it back with more fuel than when I picked it up. Other than that no issues.

Raphael D. 
Rating:
4.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

The vans don't do well above 70-75mph on the highway. Had it at 77 (in a 70) and it felt like the steering was all over the place, and could be quite scary for an inexperienced driver. May want to put a speed recommendation on the vans to stay under 75 while empty because the speed causes them to feel extremely unstable, especially when empty. Other than that, would have liked a tie-down ring on the driver's side of the van near the driver's seat to strap down to, rather than the wood screwed into the side panel. Ramps for the vans... It would make rolling things into it so much easier. I just picked up a motorcycle frame with wheels on it, and it was difficult to load/unload without a ramp, even though it didn't have an engine in it. Back up camera was a nice touch, and was much appreciated. Service was good. Location is convenient and easily accessible.

Erik H. 
Rating:
4.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN G. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

EDWIN H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
2.0

The mobile pickup and sign in process is slow. I should be able to do 95% of that before I arrive. I specifically needed a furniture dolly and selected to have it with the truck. I assumed it was in the truck when I picked it up and when I got to my destination there was no dolly. I wasn't able to pick up the item because of this. So I paid for a truck I didn't use. Could not be more disappointed in Uhaul or my self for not checking before I left.

Sean C. 
Rating:
3.0

Offer plans for multiple days or more miles for a single day especially when moving from one town to another

Matthew U. 
Rating:
4.0

Customer did not leave a comment.

Chelsea B. 
Rating:
4.0

Customer did not leave a comment.

PAUL L. 
Rating:
2.0

The manager at the U Haul location in Saukville, WI, (Jermaine) was very helpful and courteous. However, 2 of the employees there were not. Both had little to no experience working with U Boxes. I had to hand hold the employees through the process and there were issues/problems throughout the entire rental process. Finally, the U Haul drop-off team in Florida didn't even bother telling me when their truck had a flat that they were not coming to deliver the U Box due to the flat--extremely unprofessional and discourteous. Other than in-city moves, I will never use U Haul again for out of state moves.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Vince D. 
Rating:
5.0

Don’t want to pay $5 for 24hr access. Why? It’s secure. Do I get protection for that money? No. Of course not. It’s a coded door. Just a way for Uhaul to make a little more money.Too bad.

DALE F.  |  First Impressions 
Rating:
5.0

Everyone was friendly and the order I placed was accurately entered into the system. No issues.

Julie P. 
Rating:
5.0

Wonderful experience, and a special thank you to Dan for calling to confirm the truck size and to ask if we needed any add-ons!

Scott P. 
Rating:
4.0

Take more time to make sure trailer lights are working properly.

Randall W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW L. 
Rating:
5.0

Excellent service

DANIEL F. 
Rating:
5.0

Excellent service

Carlos G. 
Rating:
5.0

The communication stunk for reserving a 10' truck and 5' x 9' trailer. We thought that these items would be held for us at our requested destination. We only found out, by chance, two days before, that only the trailer would be available and the closest truck would be over 60 miles away. NOT COOL!!! They also said somebody called me that same morning and said I was ok with this situation. NOBODY called me. After three stressful and frustrating hours, we were finally able to borrow somebody's Ford Edge and pick up the trailer ONLY from our desired location. Darren was great from Mercier Properties LLC in Iron River, MI. I don't think I'll be using U-haul for future endeavors.

CHARLES S. 
Rating:
5.0

Great staff very helpful

Patricia F.  |  First Impressions 
Rating:
5.0

Our appliance dolly had a crank that didn't work. However the 2 employees we worked with at the Saukville location were extremely helpful and very friendly and customer oriented. This was by far the best experience we've ever had at UHaul due to those 2 employees. They were working there on 9/5 & 9/6.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

The guy we worked with today was great. Very helpful, very nice, and very professional.

MICHAEL B. 
Rating:
4.0

Only complaint was too long wait times on phone. Location may be understaffed. Very happy with drop off and pick up. Overall a very good experience in getting things moved and stored.

Reyne K. 
Rating:
4.0

Customer did not leave a comment.

LEAH H. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Simply initial experience (overwhelming signage) so first time renters don't feel lost and can find the right desk.

AMY M. 
Rating:
5.0

Customer did not leave a comment.

LORI K. 
Rating:
5.0

Don't rent out trucks that need shocks and ride like the truck is going to fall apart any minute. The truck had 115000 miles and should have been retired.

RIYA K. 
Rating:
2.0

Customer did not leave a comment.

GERALD S. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

I used the online/app to check out my vehicle. Couple of things of note. The application had tons of information, and was easy enough to use and complete check out. My one comment though, the one thing missing for those of us that don't do this very often. We are advised through the app to identify the target vehicle via the "number" of the vehicle, however none of the instructions explain where to find said number. Other than that false start, no worries. I was a bit distressed to find the vehicle with only 1/4 tank of gas, must be the only time I have renting a vehicle where such was the case.

Leslie B. 
Rating:
4.0

Customer did not leave a comment.

ANDREW W. 
Rating:
4.0

Customer did not leave a comment.

DEAN H. 
Rating:
5.0

The man who handled the transaction was very efficient and helpful. I watched him address concerns and process three different customers at the same time so that no one had an excessive wait time. He was very helpful and concerned about the customers. He deserves a huge thanks and appreciation for how well he worked!!

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA H. 
Rating:
4.0

Dan was really helpful with the truck rental and Storage

Pamela M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAMELA M. 
Rating:
5.0

Customer did not leave a comment.

TAMI K. 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rita B.  |  First Impressions 
Rating:
5.0

The staff explained everything quite adequately, were very helpful and friendly. It was a pleasure to work with them. The facility and office hours are quite convenient. The facility looked very clean and well maintained.

sonia l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anna R.  |  First Impressions 
Rating:
5.0

Everyone is very friendly & helpful, thanks.

JEFFREY S.  |  First Impressions 
Rating:
5.0

Very nice units. The only concern I have is that the garage doors don’t always work. It would be helpful if light was red when space is occupied. They are usually just flashing yellow. Other than that I like the units & the staff. Thanks

peg s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA P.  |  First Impressions 
Rating:
5.0

Ross is fantastic and made our experience so easy. Will be telling our friends.

Susan K.  |  First Impressions 
No reviews have been submitted for this location.

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