Customer Reviews for U-Haul Moving & Storage of Pueblo

Rating:

5.0

The app verification took an excessive amount of time and cut into my reservation time. The speed of the technology needs to be improved. The personnel at the location did a great job of explaining the process and made it less stressful.

Rating:

2.0

I was very unhappy with the way you pick. The vehicle up with the quarter tank to gas and you have to bring it back with a quarter tank of gas. ,. That can be difficult when you're not sure how far you're gonna be going. I liked it better when it was full and then you brought it back. Full of gas, comma I half a tank when I brought it back so. I added a quarter tank for free.

Rating:

5.0

Smooth and easy.

Rating:

5.0

Nothing all is great Keep up the good work

Rating:

5.0

We had a wonderful experience with uhaul and the ubox. Everyone was helpful and courteous at the pick up and drop off locations. It was a new experience for us and uhaul made it less stressful. Thank you and I will recommend uhaul to family and friends!

Rating:

1.0

Could have called and left a message or answer my emails when sent. Instead it was ignored and my property was sold

Rating:

5.0

The staff was efficient and patient. Thank you.

Rating:

5.0

All was good. Employees were friendly and professional and knowledgeable about explaining process to us.

Rating:

4.0

Trailer was picked up by a service tech who was extremely helpful.

Rating:

1.0

Was promised a credit for this time rental for last time having issues with trailer rental. Never followed through

Rating:

1.0

Don't lie to the customer and say you can drop equipment at another location and refuse to accept the equipment.

Rating:

4.0

Perfect location for a campus move to storage.

Rating:

5.0

Nothing at all. Everything went smoothly with no problems. Thank you UHaul for everything you helped me with. You are an amazing company. Keep up the great work you are doing.

Rating:

5.0

Top Notch Location right now.

Rating:

5.0

Employees were very friendly an professional!

Rating:

5.0

The gentleman who helped me check in was amazing!! I didn't get his name but he had a beard and was so helpful!! And the woman who checked me in was so nice!!

Rating:

5.0

Fast,friendly,quality work. I've been going to this location for years and plan to in the future. Thank you

Rating:

5.0

They made it easy to pick up truck. And explained well any un seen expense we could run into. Will you use again

Rating:

5.0

The associate who worked with me was very pleasant. I would return for the great equipment and rental process, but I would mostly return because of her service.

Rating:

3.0

Monday must be a busy day. Just one person for 4 drop off. A little wait.

Rating:

2.0

Be more courteous to customers, slow down and ensure your customers understand the pick up and drop off procedure before being rushed off. Don't assume all customers know how "it all works".

Rating:

3.0

Gas gauge was faulty. Claimed it was 5/8s full. 14 gallons later, still claimed 5/8s full then it clocked and turned off. As I was driving to the drop off, the gauge jumped to full.

Rating:

5.0

Love how the service was rapid and right on time! Wonderful experience indeed! Thank you!

Rating:

5.0

With my business, we need trucks constantly. This location is by far, better than any location within 100 miles. I go out of my way to rent from here. I have always been treated kindly and the service team always goes above and beyond to take care of us. From my many experiences, they have always had the truck I reserved, even Juno through hoops for me sometimes when my reservation changes last minute ( nature of the business ) - I know that I can rely on this location and I hope this review helps you decide to use them as well ! Carruth U-Haul #1 !

Rating:

5.0

No improvements necessary. This location is GREAT!

Rating:

5.0

Great service.

Rating:

4.0

The steering was a little loose and the floor needed to be wiped down. Tires looked old. Other than that it was OK. The people inside were very nice. I got out of there in record time. The gal there should have given me more miles. I told them where I was going so why didn't do the exact miles. So I had to pay 1.00 for 41.00 on miles.

Rating:

5.0

.

Rating:

5.0

The only reason I had to leave was because of the constant price raising

Rating:

5.0

New trucks should have cruise control, As a lot of rentals are 1 way longer distance moves.

Rating:

4.0

Excellent service.

Rating:

4.0

I have nothing bad to say. The customer service was quick, knowledgeable and professional. Kudos to the team at Pueblo

Rating:

3.0

You can start renting your smaller open trailers one way. the trailer I rented was to big for what I needed. So instead of renting next time I will just buy a smaller trailer that meets my needs. Was to expensive too many add ons to the price of the rental.

Rating:

5.0

Great customer service!!!

Rating:

2.0

Make sure all parts are there prior to install for hitches. It only takes a minute to open a box and make sure all the parts are there and then tape the box back up .

Rating:

5.0

Your female employee did awesome! She was professional and informative. Thank you

Rating:

5.0

The young lady at the counter was a delight to deal with

Rating:

4.0

Get more employees.

Rating:

5.0

Want to thank for a very excellent service at the counter

Rating:

5.0

Customer representative at check in and checkout were awesome

Rating:

1.0

Wow where to begin - how about the beginning. I reserved a truck the was so low in gas I sputtered to the gas station. My “reward” was a discount, if I brought back the truck properly fueled at 1/4 tank?? So we started our choirs only for my 4 year old daughter asking me - what's this daddy - a fuck'n crack pipe. Seriously. So when I return the truck - I asked for a mgr. He said - wow we banned that chick from using our trucks ever again, we found syringes & other drug paraphernalia. So I figured, I get pulled over - cops see the crack pipe rolling from under the seat, arrest me, take my kid , & I could continue to write - just wow. Do you have kids??

Rating:

3.0

When reserved the U-Haul online I was set up for the Pueblo West location. When I went to pick up on the date, time and location they were completely unaware of my reservation. After several minutes they told me it was 14 miles away instead of at the location I reserved. Also, I reserved a a carb trailer and on the day of the reservation they only had a car dolly. I had to tow a car on a dolly from Colorado to New York on a dolly! Additionally, I reserved a furniture dolly for the move but one was not available on the day I moved . Overall, I was completely disappointed with its my decision experience. The location was 14 miles away from the location I reserved, the trailer was not correct and there was not furniture dolly available for me.

Rating:

3.0

The guy that works there was very rude and had an attitude and the trailer had electrical issues in the tail light, when I picked up the trailer later that day the lady was nice and helped me to make sure I was ready to go, and she even fixed the light on the trailer. The guy with long hair that works there needs to learn customer service by learning how to talk to the customers and definitely be way nicer. Also need more staff to help other customers as there was only one at a time when I showed up both times and there was line of people waiting. Plus prices are was too high, online gave me a lesser price than what I paid and I could of went to someone else if I new it was going to be more than what I reserved online.

Rating:

5.0

Awesome folks!, no issues @all.

Rating:

5.0

All great!

Rating:

4.0

Great customer service from George. Unfortunately, they sent me on my way with a flat tire in my trailer, but George fixed it up well and gave me a lot of good advice.

Rating:

4.0

Nothing great

Rating:

5.0

George was Great..... Keep up the Good Work George.....

Rating:

2.0

Hitch installation resulted in a broken brake light lens

Rating:

3.0

Make your prices cheaper We're renting a moving truck not renting a room at Caesar's palace 😒

Rating:

5.0

None

Rating:

5.0

Excellent. Exactly what I needed

Rating:

5.0

Very happy with the experience.

Rating:

5.0

I have rented a unit for 8 yrs & thins have veegreat overall thank u for helping us out. We would recommend in the future. Lisa Black Heather Castro.

Rating:

3.0

There needs to be a mechanical assist to move things to the second level. At over 65 carrying things up the stairs is dangerous and presents a tripping hazard.

Rating:

5.0

I did not use the unit at all. I couldn’t use and upstairs unit! Furniture was too big and way too heavy. Thank you

Rating:

3.0

I moved out of mid month. I paid beginning of the month for two units. When I moved out I did not receive a refund. The agent said, well…the system thinks it is the full month charge so there is not refund. Interesting to pay for the month on the 1st…move out on the 18th of that month…there should be some sort of refund.

Rating:

2.0

Following in order of worst first: •Not secure, no active security or controlled entry. My unit had been broken into from an adjacent unit. •Very tight fit if you have even a small trailer or big, long vehicle. •Mail was repeatedly stolen resulting in payments not received and could not accept electronic payment even from SAME BANK they used. •Inside storage temp supposed to be between 65-80°F, NOPE. Not even close. Gets stupid hot in summer. •Poorly lit for an indoor storage building. Zero light available inside units, bring a bright lantern. •Would not issue refund for pre-payment for no apparent reason. Couldn't mention that when pre-paying for some reason. •Only reason it isn't 1 star is because everyone was friendly & helpful except the little blue-haired girl (I never got her name) who drags the rest down. EVERYONE ELSE was great. •Why on Earth would I try to resolve disputes after the fact ''before commenting''? Only one of the above mentioned issues was a one-off, you failed repeatedly, making me ask for help or recompense for your screw up is just more failure.

Rating:

5.0

A++++

Rating:

2.0

Was told I would get a first level unit when I called & made the reservation, my unit was on the 2nd level. Then was told if I went online through the link you sent to my phone that I could save $10 on the lock. Your link led to an error page.

Rating:

4.0

Wasn’t happy with the online storage check in. Wasn’t able to use it so had to buy the lock. Wasn’t expensive, just the fact that I couldn’t get the site to work for me.

Rating:

1.0

Very high price for the amount of room. Poor management in the way he talks to customers. Poor customer service in the way of always being routed to the call center. Hard to access unit with narrow walk ways and tight corners. Dumpsters are very far from units and full in every case I tried to use them, on more than one occasion they were locked as well so I had no access. Also my move out date was 8/25 not 9/6 but the bill for another month was not unexpected based on the rest of the experience. More money or worse condition are well worth not using this facility. Also attempted to contacted the gms supervisor several days ago and have heard nothing back

Rating:

5.0

Always enjoy working with Josh Crystal and why I reserved my 10' truck and Storage vacating in the morning hours. Thanks.

Rating:

5.0

Both moving items into the storage and and checking out, the staff was friendly and helpful. Excellent customer service!

Rating:

1.0

Placing the reservation online was convenient and easy. (So I thought until I discovered an unauthorized charge) After completing the online reservation and getting my confirmation; I then went to the Uhaul Store the following day where the storage unit was located to checkin for my unit. The new female employee was pleasant but did not know everything she needed to know to complete the transaction in the proper way. The following morning, I decided to check my credit card and noticed I was charged $10.71 that I did not authorize. I immediately called the Uhaul phone number on the receipt. A male answered and I explained why I was calling, he then transfered me to a corporate customer service area and I was placed on hold for approx. 15 mins. I had to explain again why I was calling to the customer service person who answered. He then said the charge was for a lock. The lock should have been free with move-in Promotion. He said he couldnt help with the disputed charge. He said he would have to transfer me to the dispute dept. He then placed me on hold again for another approx. 20 mins. A female named Amanda answered the call, I had to explain again the reason for my call. She was very pleasant and tried to help but said she did all she could do on her part and would have to have management call me. I received a call from Josh, the Manager at the Pueblo, CO Store. I had to explain the issue again. (Now a 4th time) We talked then he began to argue about the way the rental procedure was handled incorrectly verses who should have did what on their end and my end. After insisting him to remove the charge, Josh then refunded the lock charge. I asked and received a email confirmation on the lock charge refund transaction and told him I would be seeing him shortly. I then drove to the storage store, asked for him and waited until he came to the counter. I told him that I did not feel the situation was handled correctly and I did not want to do business with people that made unauthorized charges to my account. I wished to cancel the agreement. I had not moved in yet. I gave him the unopened lock. I requested a receipt copy of the credit card refund on storage cancelation. He instructed the female at the counter to process. I then left and rented another unit from a competitor who was further away. It was done online and completed within 15 mins, no hassles or unauthorized charges made from new location. I will not use or recommend Uhaul in the future.

Rating:

5.0

Never had problems with U-haul. Always was able to get anything I needed from my unit. Just could do with the rising costs of keeping my unit going.

Rating:

4.0

Everything was wonderful except the access to the storage after hours there was no access after store hours.

Rating:

1.0

Completely screwed up the account.

Rating:

3.0

Most of my issues with the service had to do with billing. Constant price increases with minimal notice. I feel that 4 increases in 3 years was a bit much. That is why I moved my items out as soon as I closed on a house closer to me. I am using a local secured facility for half the price.

Rating:

5.0

Thank you so much for allowing me to use your services and I will definitely recommend your establishment to others that I know and meet. And again thank you and your entire staff.

Rating:

4.0

Always enjoyed utilizing and trusted the company.

Rating:

3.0

Not sure if i just missed the description or not but the unit was not as tall as i was expecting. We also had to unload all of our stuff farther away from the unit than expected.

Rating:

5.0

Thanks uhual! Quick and painless!

Rating:

2.0

I was treated like a second class citizen. The staff except one acted like it was a chore to take their time with me. And some of the staff would tell me something and then do the opposite and tell me to bad. Won't give 5 stars to that franchise.

Rating:

5.0

I need to change the address and the name on the account they have it messed up and it needs to get fixed thank you please call me at 719-778-4594 so we can get the account straight thank you

Rating:

4.0

No lights in storage units would have been helpful..but other than that everything was good

Rating:

5.0

The staff at the Carruth Court address in Pueblo, CO are fabulous. George stood out as they helped above and beyond when we were removing our items from storage. It was very hot, our moving helpers canceled, leaving my 13 year old and I to load in the desert heat and sun. George recognized our plight, and stepped in to help. I was suffering from heat stroke so George gave us a place to rest and plenty of cool water to reduce our symptoms. Everyone employed at this facility is great, however that day, George took the time to help us get finished with our move out.

Rating:

5.0

They were life savers..the help i was supposed to have wasnt able to come. They were nice enough to help unload ny grandmas china hutch taking extra care to not let the rain get it. I was stressed that i wasnt going to be able ti get stuff unloaded in time but the worker was very calm, told me not to worry they would help me and wasnt upset or rude about my situation..which made things go much better. I would definitely recommend them to anyone. Thank yoh again!

Rating:

1.0

Friendly store staff they were amazing best I've come by! If it wasent for that staff I would be blowing up the bad reviews......but overall UHaul was a mess Had to make 3 different truck rentals all at different locations because they would reserve me a vehicle they didn't have available! And than on top of that was overcharged for accessories. I have waited on hold to talk to someone twice for over 50 mins even tho the wait time said 20 mins. I'm furious I tried to cancel my storage and they said their systems were down And than a day later I was charged for the whole next month !!!

Rating:

5.0

Jonathan and George provided excellent customer service. They were very helpful and kind.

Rating:

5.0

You should let your customers know that you don't have access cards and cannot access storage . I drive 3 hrs one evening to get something out my storage. Your web page and notices outside say access cards, access storage till 10pm. I was there at 6pm. You seriously need to address that problem. Otherwise a great place.

Rating:

2.0

Your staff at all locations are great. Your phone customer service system is horrible not the people but accessing help from roadside assistance is very disfunctional. I will never use your company again. Even the staff at your store had trouble getting help for me the way your phone system works or should I say doesn't work.

Rating:

2.0

The main problem I had was with billing. I kept getting emails and letters claiming I was behind in my payments and owed late fees even though I was current and had receipts to prove it. I rarely got staff at the facility on the phone when I called and routinely got directed to a call center that agreed I was paid up according to their records but were never able to stop the continuing threats I received via mail and email.

Rating:

5.0

Very helpful. Friendly.

Rating:

5.0

Great service team! Dealing with equipment return and storage needs was a breeze.

Rating:

5.0

The entire team made my stressful move day, much less stressful because of their great care!

Rating:

1.0

Very hard to get hold of, actually impossible. Manager gives away storage you reserved. Corporate communications are also unavailable. Cancelled my reservation before I even moved in. Gave away my reservation! What! Local manager blamed it on Corporate reservation problems. Not my problem. Moving is stressful enough without a national company giving you the run around!! Horrible experience with Pueblo Co location! Josh needs to go as a manager. Also rude when I had to ask my 71 year old mother to go to check on my reservation. The one Josh gave away!!!!

Rating:

1.0

Local storage gave away my reservations with credit card on file to another person. Staff was very rude and not helpful until I had to contact corporate office.

Rating:

5.0

Lighting either in the units or right outside the units would be helpful. We did not have a light and they are dark to find anything. Otherwise great

Rating:

5.0

The gentleman who checked us in was extremely helpful.

Rating:

1.0

I was told that I would have GROUND-FLOOR ACCESS I was told that the 1st month's rent was FREE I was told that it was an 8X10X5 I asked if the truck and the storage unit were going to hold all of my furniture and other belongings. Nothing I was told were actually TRUE! I had to scramble to get another storage unit because the Truck AND the storage unit WERE TOO SMALL! Nothing the first representative told me WAS EVEN CLOSE TO THE TRUTH! My family is their friends made trips IN THEIR OWN PRIVATE VEHICLES to help finish my move. I want a full refund for the entire "UHAUL MOVING EXPERIENCES" of one lie and additional Fee after another. I have posted the whole thing on my public media sites telling the world AVOID USING UHAUL AT ANY COST! MEANING HUNDREDS OF PEOPLE NOW KNOW HOW BADLY UHAUL HAS TREATED ME

Rating:

5.0

Very clean and good customer service

Rating:

5.0

Very helpful and friendly group working there , very clean

Rating:

5.0

Staff very helpful & courteous

Rating:

5.0

Every time I went (including drop off of truck) to the store everything was good. The staff was always very helpful. I found a new place to buy boxes. Your boxes are excellent and very well priced. Especially because I bought them in bundles. I truely enjoyed my experience. The truck was even so much better than they used to be.

Rating:

5.0

The units were easily accessible and the staff was great

Rating:

5.0

A

Rating:

4.0

They were great . I now rented a storage unit.

Rating:

5.0

only negative comment is my daughter needed to pee and there was no toilet paper in the restroom. also this facility is always so busy they need more help during peak hours to get things faster

Rating:

2.0

My opinion; Putting a person with disabilities on the top floor is shameful. I've used uhaul for 20 years. Here in Colorado. And in other states I ve resided in. So will be removing the personal items

Rating: