Customer Reviews for U-Haul Moving & Storage of Pueblo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pueblo

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Donna W. on

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Employees did not have my reservation vehicle, in fact the moment I pulled up it was driving off the lot. They were rude. Go to budget or penske but never go here. This was all after I had to go open a bank account none the less.

EDWARD H. on

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EDWARD H. on

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customer service very good

bee g. on

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I called the local number to make my reservation for 24 hour rental. Pick up on 06-22-2017 at 6:45PM. I arrived to pick up the truck, to be told that I must return in 6 hours. The man that helped me was less than friendly, but he would extend my return time to 4:00PM or I would be charged the penalties for late return. Well I rushed my move to accommodate this, returning the truck on time. I realize the reservation details were emailed to me, but I am in the middle of a move and did not have time for email. I trusted the person who made my reservation and I am disappointed in this transaction.

Bill F. on

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Jerry M. on

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mary n. on

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Robert H. on

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joanne b. on

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paul E. on

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The lights in the auto transport stopped working for the last part of my trip.

STEVEN F. on

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AUSTIN M. on

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The employees work very hard to make the experience awesome. Definately my favorite uhaul location.

Luke C. on

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Steven W. on

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I was told I could pick up the truck in one location but it wasn't there. I had to go to another Uhaul store 10 miles away. I was not informed ahead of time I would not be able to pick up the truck at my preferred location. A manager did try to help by giving us some money off mileage but if I would have known ahead of time this would have been our pickup location we would have picked it up earlier. Every time we rent a Uhaul truck they are very beat and worn. Staff was friendly at all locations, but someone needs to do better at relaying information.

Anna G. on

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Great friendly service

Billy W. on

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crystal b. on

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The girl at the Pueblo north side store was very nice. This was my first time renting a vehicle from Uhaul. It was easy, friendly and the best part .... thought it was gonna be almost 80$ came out only paying 32$. Thanks

JOHN M. on

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Lady at front desk very rude unwilling to help. Cancelled out reservation.

MARK C. on

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MARK C. on

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MARK C. on

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Stephen H. on

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The rep was extremely helpful. She listened to what we needed, made a solid recommendation, and got us out the door quickly.

joe m. on

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This is second time dealing w uhaul an i was not happy other then i actually was able to get my vehicle up to springs which was all day event an $200 + it finally happened. But had to go to another location to get car trailer which said it was availible close to me. Had to drive to pueblo West which made me have to pay more in mileage. So over all not very happy. But it did get done.

James T. on

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Hire more employees like Desiree, she was a great help and very attentive to the customers needs.

angel m. on

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If you could offer a free delivery it would be great and more convenient, thanks.

Barbara S. on

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On ck out, computer glitch. Said I owed 164K for 50 miles. Thank goodness I returned early when someone was there. Not fond of self check in/out at all.

Bill D. on

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Devon S. on

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Kathy F. on

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Everyone was very busy but still took good care of me!

mary n. on

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Jeff c. on

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Gentry C. on

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Eilan H. on

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DEBORAH P. on

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Not a thing

JEFFREY S. on

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Deborah M. on

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Christine was wonderful!!!!

Daniel H. on

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Very courteous and fast service. Always impressed with the professionalism of the employees.

David L. on

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david s. on

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Patricia N. on

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The workers didn't know what they were doing get reps with confidence, and knowledge of the job . She stopped every 2-3 mins to ask for help. The employees were rude to eachother . You need more workers up front so us customers are not waiting over an hour to get the rental cutting into are time to have the rental. Worst location to get uhaul in town I will not be using nor recommending this company.

CHARLES R. on

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Bob D. on

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Great experience even when they seemed understaffed.

Teresa P. on

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smile

todd k. on

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Staff informed me I was at wrong drop off location, but gave me number to get changed. Toll free number answered and assistance was great. Was able to drop off at location I picked.

Christopher C. on

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Marshall S. on

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Linda G. on

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dick d. on

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More attendants needed. I waited for an hour at this location.

STEPHANIE V. on

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frances w. on

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carlos m. on

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Brandie C. on

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William L H. on

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Ralph M. on

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I have used this location for three years now very nice

Sean S. on

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Brian P. on

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It's my third time renting at this location, and it has been different staff and different circumstances every time. Each time the staff has been professional, courteous, and pretty much everything else you hope to find in a rental encounter. This keeps me coming back to U-Haul and this location.

JENNIFER P. on

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We were promised a free truck with move in to storage, but we were charged by Tire Barn and not compensated by U-Haul Moving and Storage of Pueblo. Someone needs to reimburse for the vehicle rental. We would not have rented the vehicle if we knew it would not be free. Please call Harvey at 719-289-5235 to discuss a remedy.

Robert C. on

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More people to check you in

Mindy H. on

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I have always used UHAUL for all my moving needs and this time my experience was awful. I reserved a truck in advance for my move as always and 2 days before my move I had missed a call from representative stating unfortunately my size truck I reserved was not available. I immediately called and I have never had a Customer Service Associate treat me so rude EVER!!! She was with traffic and no care or concern for anyone. I asked to speak to her Mgr/ Supevisorr she said no , I asked for her employee ID she said no. If the calls are recorded, I call on U Haul to listen to her and see if this is Customer Service that they represent. I contacted other competitors to see about fulfilling my request because of this women and at this point I was no longer wanting to do business with U Haul. The next day amid all of this, I received a call from the location I requested original pickup stating they had a cancellation and my truck size would be available. This was because I wanted someone personally from this location and noone else to call me A.S.A.P!!! Sad to say but one bad experience can sometimes ruin it for others so always treat people the way you wish to be treated... if you don't like to provide CUSTOMER SERVICE then you probably shouldn't be working in the field..

danny w. on

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Alberto R. on

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None...service was fast, friendly and the safety was outstanding, they made sure before I left the premises the light on the trailer where working properly ...I was really impressed...yes I will recommend this facility to my friends and relatives.....A+

Chad W. on

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Ramp wouldn't pull out at all.

Robert I. on

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good

Sheila M. on

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jeff b. on

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everything went smoothly and quick.

Stephanie M. on

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kristen V. on

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Not be idiots! Fully disclose that the charges will be pending for 3-5 days even when paid in cash! Also be competent with your system it took well over 15 minutes to get the truck checked out do to the cashier guy not knowing the system.....nothing nice

Tom P. on

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No problem with checking my truck in and getting a receipt EXCEPT I had to walk back to my hotel (Super8) on Hiwy 50. SO instead of taking (what looked like) a direct path (next to a frontage road of I25) I took the roadway to the Uhaul which I took with the truck (wide and circuitous) via Dillon Rd. Maybe the agent who checked me in thought I was going to the shops above the 'isolated' location of this Uhaul (we talked briefly about them)? I did on go shopping. A little communication would have been helpful to get back to my hotel on FOOT!

Jody B. on

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Michael R. on

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MICHAEL R. on

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Robyn T. on

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Keith J. on

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Scott F. on

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randy d. on

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Great people to work with!!

Melissa K. on

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Look at your towing requirements.....we were told our truck could not pull vehicle due to weight and had to rent a truck, but the weight on Uhaul was less than our truck weight.....does not make sense!

Mike B. on

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BILL D. on

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Carolyn W. on

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Transmission was horrible, needs mew transmission.

Cindy W. on

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Kelvin M. on

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Crystal S. on

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robert b. on

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Once again my reservation was not ready when I arrived at pick up time. Had to spend time getting an alternative vehicle, writing a second contract. You must allow extra time when picking up the reservation.

Richard G. on

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Ashley v. on

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Thecall center needs to disclose details!

john m on

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Constantly being rushed out.losted file could not apply payment.difficulty unloading and loading to many uhaul vehicles in the way.

Bonnie M. on

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Long line. Persons on computers had to leave to get trucks for people they just helped leaving no one to move the line

steve G. on

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Rebecca R. on

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Be able to get a bigger truck for 24 hrs in town other then that they treated us far

patricia g. on

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Be more educating and less assuming. I put more gas than was necessary. MPG would have been helpful.

W. Dean P. on

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Have more staff on hand. Everytime I go in they seem very understaffed only one person working the counter and phones and checking in/out equipment.

Donna M. on

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ANTHONY H. on

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The general manager was rude and inconsiderate. I was told on the phone when setting up the contract that I could pick up in the morning between 8-10 and I could return the car hauler at the same time 24 hrs later. But the general manager refused to let me return it at 10:00am. After I had picked up at 10:00am. So I drove to Denver and worked till 2:30am drove to Pueblo, Co and unloaded the car by 4:30am then slept 3 hrs and had to return it by 8:00. I've rented from u haul many times and never experienced this type of customer service. :(

RICHARD M. on

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Notify people of changes.

Brian C. on

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The location was closed at the time of drop off.

Jean H. on

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Customer service was a little backed up and may need a little more personnel to help out.

Nicholas B. on

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The the equipment wasn't returned on time. The reps didn't try to call me to let me know. I found out when I showed up on time. I asked if they could call me when it arrived. They said they would, but didn't. I called in an hour and a half after my pick up was originally scheduled and the vehicle was already there. Who knows how long I would have had to wait if I didn't call? The rep I worked with from that point, Desiree, was very helpful. But the one I worked with earlier (a guy, I don't recall his name) definitely left a lot to be desired.

joel m. on

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fire Ronald Brolin, this person ruined the whole experience with his poor attitude, will never use U-Haul again because of him

dwight d. on

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Frank Z. on

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CATHENA D. on

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nicky k. on

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Cynthia M. on

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Uhaul always makes out stressful experience of moving so much easier.

Amy H. on

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John Z. on

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Nancy S. on

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sylvia t. on

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Martha T. on

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Rosita G. on

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Very nice and helpful staff! Would definitely use them again!

ALMA M on

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Pretty good service.

Alfred S. on

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Truck smelled like pot and the seats were filthyyWas told they try to use air fresheners. Seemed like they just weren't too concerned. We will use a different company from now on.

Mary C. on

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Joyce M on

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The one thing that was upsetting to me is I asked to have 2 boxes loaded on trailers to create a round robin due to time constraints but Ron didn`t accommodate me and the Gilroy uhaul did.

JANET G. on

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No issues, great service !

GARY B. on

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Alisha N. on

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I went to the location and got a quote on 3/21/2017 for around $120 bucks. I made the mistake of not getting it in writing. I called on Friday the 24th to change my reservation to Saturday morning. I talked with a female this time and was quoted around $120. I went in on Saturday morning to pick up the truck and was charged $258.01. By that time it was too late to make other arrangements. Either there was a mistake in the first two quotes or in the last one. It was very disappointing. I would recommend this location but I would never do business with them again without getting it in writing.

Deborah S. on

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I went online to do the streamline login to "save time" but still had to wait in line for an hour. Then the amount I paid online wasn't enough and we had to drop insurance. Then I drove home and the dolly and pads were NOT in the back like they told us they were so I had to go all the way back, while I was supposed to be loading the truck. Hours wasted. Frustrating experience.

Wesley B. on

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warren l. on

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DICK D. on

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William s. on

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Linda B. on

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michael p. on

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STANLEY P. on

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Samuel R. on

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U- Haul Installed my hitch that I ordered about 5 days head a of time.. I arrived early they took the car in anyway they got it done in no time at all.. Recommend Pueblos, Co U- Hall

Amanda S. on

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They were fast and had great service, I do not think there is anything they need to change.

Rebecca T. on

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The staff here is amazing. With the high volume of customers, I have always been treated efficiently and with respect.

jesse y. on

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Make sure the towing dollies are in working order

ken P. on

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Car trailer was difficult to hook and unhook.

Jeffrey M. on

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Staff / associate was professional but had no personality.... Not friendly or personable. It made the experience uncomfortable. It was like receiving service from a robot.

Theordore G. on

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make sure your rentals have a 24 hr gap before you rent them out . we rented a van at 6pm and when we got there to pick it up they told us it had to be returned at 9 am because it had been reserved by a customer . bad communication on companies part.

Ricky B. on

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Uhaul kicks ass, I'll used them forever! !!!!!

logan p. on

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RICK T. on

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Nothing.

Kevin H. on

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bill d. on

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William s. on

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I was very satisfied with the whole process

Adrian C. on

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Get some modern stereo choices into the fleet. i.e... Bluetooth, cd capable, possibly satellite service (though, Sirius sucks for channel options), etc...

curt w. on

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I waited for an hour to check in the truck that I had rented. Very poor service.

Julian H. on

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Let customers know before hand that whatever card they use to obtain the truck will have those funds held as "pending authorization" in their bank account long after they return the truck even when you pay cash!

Ryan W. on

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PHYLLIS C. on

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Leana B. on

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vaughan c. on

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The truck I got first had a cut fuel hose and could not be filled with gas. The staff was very helpful in switching out to a new truck but I had to transfer my load in the parking lot. I probably lost 2 or 3 hours before getting on the road

Alex K. on

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Very good work

Benjamin K. on

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Very helpful

Stephen W. on

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Staff was equally outstanding and helpful.

Alfred S. on

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Speedy checkout.

Joanne C. on

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Check out and in process took longer than anticipated.

Marilyn A. on

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When we initially reserved the car dolly we were picking it up in Pueblo West, when the email arrived it changed to traveling into town to pick it up. Being in a time crunch with packing and moving and closing on a house this just added one unwelcome additional to-do on an already large list. When we were able to drive into Pueblo to pick it up the tire had a crack in the tread that I could fit a key into over 1/4 of an inch. We were towing the vehicle over 1k miles in winter over may passes and we were not willing to accept below standard equipment. I would highly recommend thoroughly checking each and every piece of equipment especially for long distance rentals. We ended up with a car transporter which worked out fine, but we never should have had to deal with these issues from the beginning.

edward a. on

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john z. on

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Great Experience.

Rachel B. on

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Ronald Brolin was excellent. He helped me figure out my situation and Thank God that I was able to leave the Uhaul there, if not, I don't know what I would have done. He was very professional and did what he could to assist us. Thank you!

ROBERT L. on

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Your staff were unaware that Uhaul carries the clear carpet protector film. We had to find it on your shelves and show them, no-one in the store seemed to be aware it was there. Also, your computer system kept insisting to overcharge us significantly, it took two staff members 20 minutes to get rid of the overcharges! It seems to relate to the childish marketing practice of leaving a dolly and pads secured in the van, taking up space I paid for so you can run a commercial. That is a very bad practice, especially when your corporate-supplied software won't release the charges for 20 minutes! However, the glitch was a full $45 for two days so the pads were only part of it. You need to straighten out your software or train your staff!

JIM B. on

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Very nice people.

TONY S. on

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Don T. on

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very helpfull, professional !

Kelly B. on

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When you call and say the equipment is ready please make sure all the lights etc have been ckd before the customer gets there to pick up the equipment. We found several lights out on the trailer. The tech fixed it immediately but should been ckd earlier.

Jim W. on

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Debbie N. on

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Mike M. on

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excellent service thank you

Lucas B. on

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When me and my wife went here to pickup a motorcycle trailer it was awesome picking it up everything explained guys were so nice and helpful ....but when we dropped it off the guy there around 3:30 name started with an r... was a total asshole i was just trying to help out unload trailer i backed it in and started to unhook chains and get it unhooked from our jeep he flipped said the trailer wasnt sitting in correct spot and it was not lined up properly wen thats were it was wen i picked it up at and then he sighed real heavily just because i had unhooked the trailer lights .... really i thought but i said wats wrong sir he said...well i just check it later...... i told him whats wrong if youd like sir ill hook lights back up and hook entire trailer back to my jeep and ill let you unhook it all im just trying to help out. ...an well to my suprise no reply from the guy then he finall said ya hook lights back up and lets see the lights work i said sure no prob sir as i reached to do so ...he said nevermind ill do it just go hit the brakes n turn ur lights on ....so i did for him after he finally unhooked it from my jeep and i told him at that time ...man i like that trailer im gunna look online if i find one ill def look into buying one .... he said so sudden DONT IF YOU DO ITS STOLEN .... i said wow ok well thanks for advice ... ill pull jeep by the front door sir and ill sign the papers so i can get outa your hair he said ok and walked inside . So after signing electronicly for our trailer we used i was leaving and three including him were still in the store just talking so as i was trying to leave by the way was kinda tight since there was uhaul trucks all in the way from no one organizing i finally was able to get away from this uhaul adventure .... but all in all just sad how someone can be towards a customer for just tryin to help out in the end ... would have been different if he would have explained ya sorry thats just what we do is we unhook the trailer u dont ..... i would have been ok with tyat

tom l. on

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RAYMOND GEORGE T. on

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Ralph F. on

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We were moving from Co to Fl. We had already picked up an loaded our belongings in the truck. The car/ truck transportation service we hired informed us it would be 3 days before they could pick up our vehicle's. We went to the U-haul on Carrurth Ct in Pueblo, Co told them about the situation. He put some notes in the computer. When we arrived in Fl. We weren't charged for the 3 extra days! Awesome!! Thank You.

Ron R. on

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Carl P. on

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Pamela D. on

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Latifa N. on

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Eric R. on

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cindy b. on

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Wasn't told my truck had only two seats. I had 2 people with me to help move.

cindy c on

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Rating for facility on Carruth - EXCELLENT. Tina K was super. UHaul/UBox overall 3 - major issues with online access and tracking, but eventually resolved satisfactorily.

Trish A. on

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COREY V. on

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fast and friendly service. recommended

TONY M. on

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Sara M. on

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The whole experience was great including the customer service from Ronald Brolin - at the Pueblo Colorado store - thank you again for making this moving day less stressful - would definately recommend uhaul to friends and family - Sara

randy s. on

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gene p. on

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EDWARD C. on

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The truck I rented was in bad shape but it did the job.

Andrew K. on

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When I came to drop off the vehicle I had a fairly long wait to be checked in. An employee who didn't look like he was doing anything (though I could be wrong) didn't offer to help even though there were 2 people in line behind the customers being helped already. But, other than the aforementioned wait time, everything went smoothly, even though I had reserved the vehicle online only an hour or two prior to pick-up. I am satisfied with the experience.

ricky c. on

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n/a

Dale R. on

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tyler b. on

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DAVID d. on

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All went well. I will continue to use u haul in the future as needed.

liz w. on

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The truck was clean, but need to Get the oil leak fixed. Want to say that your customer service is top's. Very friendly and knowledgeable.

Kito D. on

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Change your mileage fee . 99 cents a mile is ridiculous

Andy B. on

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G'naya s. on

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Thank you for the great customer service! :)

Cristianna L. on

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lisa m. on

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anthony m. on

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Fire the manager

DON H. on

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Had to wait 40 minutes for the truck to be cleaned and they did not have a chance to wash the truck outside. The personnel were helpful.

Hilton R. on

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Brian R. on

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anthony m. on

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Veterans discount.

Rebecca N. on

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Renting a Uhaul was so easy and quick. The return process was even quicker. Staff was very knowledgeable and helpful. Even loaded the boxes I had bought in the truck.

Anette M. on

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I think everything you're doing is very efficient and great customer service!

CHAD G. on

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Kelly P. on

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John B. on

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Mario V. on

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Patrick B. on

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Dan M. on

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Andy B. on

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Brandy E. on

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My location drop off was changed 4 times. The final time it was changed was when I was at this location at the time it was supposed to be dropped off. I was told that NO LOCATION in a 40 mile radius would take the truck. I was charged different amounts, told different amounts every time the location changed. The young man that checked the truck in when it was returned was exceptionally rude and unpleasant from the moment I walked in. (the other individuals I dealt with in person were very pleasant)

Nancy G. on

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JOANN M. on

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irene k. on

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JAMES B. on

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richard o. on

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The truck did not run well. Needs a new transmission

Dan M. on

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SHAWN J. on

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N/A

Rosie F. on

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Scott P. on

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Colleen P. on

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NORMAN c. on

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Every time I rent online and then pick up the price is different then even higher when I return I have to spend extra time going back over paperwork to show overages

RICK T. on

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Awesome!!!

Michael D. on

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Only issue I came across was the truck I rented pulled to the right and the steering wheel was off center to low left this vehicle needs an alignment.

MARISELA S. on

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Great staff. Did everything to accommodate our needs.

Johnathan R. on

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Robert the representative at the counter at when I dropped of the truck was great. Very helpful and quick. Thanks.

Brian U. on

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Marc D. on

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Shirley H. on

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Need to make sure. Whoever called me dont make me soo stressed out telling me that what I order. Wasnt there!!!! I went in a day early. And talked to the manager and what a sweetheart he delivered what I order!! Whoever made that call tonight before telling me that the hall was not available stress me out unacceptable

Diane G. on

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I had great service from Jose he was friendly and the customer service was great I have rented from uhaul multiple times.

David B. on

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Dawn S. on

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Kristy H. on

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my experience was perfect from start to finish. Thank you!

Steven W. on

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Customer service wasn't the best but the truck was fine and was able to get through my move and return it on time.

Gloria Doug E. on

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Only 2 guys working. Had a 9:00am reservation to pick up a trailer, was there on time, had to WAIT and WAIT and WAIT. Did not get trailer until 10:00am. Same with drop off, was there at 3:50 for 4:00 drop, same 2 guys there, had to WAIT and WAIT and WAIT. This location needs more help / better training, something.

David S. on

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Alfonso C. on

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David L. on

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Great job by the team at this location. Very professional

Nathan Z. on

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Thom J. on

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Very Good idea to leave trailer out on corner to help find the correct road.

susan j. on

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Adair P. on

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Pete L. on

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Excellent Service and truck!

Katheren C. on

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Simon J. on

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Barbara S. on

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truck does need to be retired very hard to drive a bit on the shakey side

DAVID C. on

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Everything was quick and easy, thank you.

Mildred M. on

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Service was excellent.

Thomas R. on

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Brandon at the Pueblo Uhaul is amazing! He went above and beyond to help us! He is a valuable asset to your company!

Chris S. on

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Free coffee

george r on

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Mover was very professional

GaryL W. on

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Don't know how to improve because the service was outstanding.

Diana c. on

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Excellent customer service from everyone at this location.

janet c. on

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This couldn't have gone smoother....the equipment was excellent and I was so pleased about the return of the equipment....done outside and took only minutes! I'll be back!

Rhondelle B. on

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There was not a question about the personnel at this location. The woman that worked here was not very keen to clients. The workers seemed more interested in each other than the clients. I was happy with the one who served me. It was quick but it wasn't pleasant.

aramon G. on

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Very east overall.

cindy s. on

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Customer did not leave a comment.

joel m. on

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was good overall and was satisfied with the rental : 5 star

ALAN L. on

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Employees at this site were helpful and got me in and out in a very reasonable amount of time. Rented a pickup, inside was clean, outside could have used a wash and also noticed jack was missing from truck. Overall a good experience.........this truck had low miles and was like new, traveled nearly 1100 miles with absolutely no issues.

Dave V. on

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Trailer pulled hard and was jerkey going down the road. Ramps hard to extend I used more fuel on this trip than the last trip to the same destination. The agent that took care of me was very helpful and friendly.

Darrell S. on

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Excellent experience!

CATHY K. on

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Karen H. on

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Waited for 30 minutes for someone to assist me when I had an appointment to pick up the equipment at 6pm.

robert t. on

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Customer did not leave a comment.

Dana B. on

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Customer did not leave a comment.

John S. on

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I purchased the insurance, not knowing that my State Farm policy would give full coverage. I call the scheduler office and left a message and she said she made a note for the U-Haul office to call me back to remove the coverage she never did call me no one ever did. I called again and talk to a gentleman and he said there's no way he could remove the coverage because it was a sign contract and there's no way that he could ever remove the coverage.obviously I didn't agree with this, and call the schedulers office and talk to Karen, I'm not sure what location she is out of but she took care of everything and took very good care of me and I will be back because of Karen ,she offered to the coverage was very polite to me

Darrell S. on

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The professional manner in which this location is run is refreshing! Keep up the good work!

Alexandria Q. on

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BRENNON H on

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Great store

JAMES G. on

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Customer did not leave a comment.

CHRIS S. on

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Continue the great service

Chad C. on

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Very accommodating. Due to a SNAFU when I reserved the truck, I put the wrong date needed. I went in on the following day ( the day I actually needed it), and they were still able to get me the truck. No issues at all.

John R. on

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Gary C. on

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Thomas L. on

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DIANA C on

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Excellent service!

Chris S. on

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I really feel like family. Everyone is so professional and knowledgeable.

Anthony G. on

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everything wonderful planning on renting again in few weeks. Thanks for the help. All employees should get bonuses.

Shay S. on

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Hire more people but the one person there was very friendly and fast.

David S. on

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Outstanding service. Would like to have military discount of 10% on my adjusted billing.

Tammy or Mike G. on

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Need u again soon. U offer discount ? My husband has aarp

DENNIS D. on

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You need a frequent renters card

MARK N. on

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Prompt and courtiouse thank you all at uhaul. Mark nevil

Debra D. on

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When we returned the truck on Saturday afternoon there was only 1 counter person working (4 PM) and we had to wait over 30 minutes for assistance as she was the only one on duty and there were so many that she was trying to help.

Carrie M. on

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Great customer service! Process to reserve, pick up and drop off was very easy!

Cheryl h. on

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Always have had great experience with u hall And all have great customer service Profesional,friendly,knowledgeable and will return for services as i have many times. Just hope not to move again for long time ! :)

Dave V. on

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Need more help. Long waits checking in and out.

Curtis W. on

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Only I customer rep on a Saturday. Had to wait 1 hour in line to pick up trailer.

kathy r. on

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Customer did not leave a comment.

louise l. on

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Customer did not leave a comment.

SANDRA H on

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Everything went great

starmarie m. on

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Only problems I had was not told had to use credit card for a pick up at first and not told 80 would be taken out right away. Other problem I reserved a truck went to uhaul.com and my reservation was canceled so had to call back and re do the reservation. Other then that it went get

Celia C. on

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This facility is secure and very clean. I was very happy to use this storage.

Ronald W. on

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Customer did not leave a comment.

Dan K. on

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EXCELLENT CUSTOMER SERVICE

Corey D. on

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Customer did not leave a comment.

Lona B. on

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Mark G. on

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Good experience all the way around!

ARTHUR S. on

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The issue is and the location. Brandon did a great job, great customer service. The issue is your equipment. Your van had a check engine issue and would only idol to about 8 miles an hour I was told this is common with Uhaul. Furthermore I was told it would take up to two hours for recovery I decided to go ahead and wait it out myself and by chance the van was finally able to run. You need to do a better job of checking your equipment your own people say so .

Carol E. on

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Deborah H. on

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Linda D. on

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MARK S. on

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Steve J. on

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Ken P. on

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chris T. on

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Desire customer rep. and Manger at U Haul Provided me with superb customer service! I haven't rented for a while and had a lot of questions!excelent experience!

Michelle C. on

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Customer did not leave a comment.

Luis T. on

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In and out!

LINDA O. on

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Ron B. on

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Kim M. on

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Kayla C. on

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I think overall I received excellent service. Friendly, fast & courteous. I called a representative due to late return fees and they worked with me, gave me some extra miles. I can't complain about the service, it was great!!

Tim D. on

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Andre J. on

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Niki F. on

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Juan M. on

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BRENDA D. on

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Mathew B. on

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NAN B. on

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esther c. on

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Chris S. on

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Not much i was sarisfied

Dean P. on

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Ronald was very helpful and professional. Enjoyed dealing with him.

Michael F. on

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Customer did not leave a comment.

Kim M. on

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Fast, efficient service. Thusxwas our first exoetience with this location. Will use again.

brennon h. on

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Have garbage cans around to throw away garbage , for when customers are loading and loading their storage units !

ROBERT B. on

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always have great service from this location

Charles c. on

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Customer did not leave a comment.

Ross B. on

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Joshua Pope checked me in and out; and he was great. Efficient, friendly... Very nice. the location seemed to be crawling with crickets inside... Wouldn't make me want to store stuff there if I needed that service.

Katherine K. on

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Customer did not leave a comment.

Helen J. on

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Customer did not leave a comment.

Janis C. on

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Offer more than a $3 discount when you make an unnecessary up-sale.

brad h. on

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Customer did not leave a comment.

TIMY L. on

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Great service at check-in!!!!

TIMY L. on

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Very nice and check-in was easy and any problems with the bill were handled with ease. Great service.

RUTH F. on

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Customer did not leave a comment.

Jeffrey M. on

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Upgrade computers or software. The staff was great, professional, helpful. But upon pick up and return many people including myself had to wait in lines. The problem was due to computer problems. Very frustrating for customers and staff alike

Martha M. on

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Nothing, Everyone was so friendly and helpful

Angela S. on

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Customer did not leave a comment.

LAWRENCE B. on

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The manager at this location was extremely helpful and accommodating.

LYMAN B. on

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Customer did not leave a comment.

John M. on

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Ever thing was fast and easy your people were helpful and friendly i really don't think you need to change anything

Sandra A. on

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This center is helpful, efficient and very personable. Staff was amazing

Maryann B. on

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Customer did not leave a comment.

Daryl A. on

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everything good this visit. Keep up the Good work and thanks for being open on Sundays!!!!

Tim A. on

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Customer did not leave a comment.

Katherine D. on

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My experience withe the personnel in this location was great. Unfortunately, the overall U-Haul experience was very poor. I received a call on 7/15 around 15 until 7pm stating that I would need to drive to a location 45 minutes away from my preferred location. Because customer service was closed I could not reach anyone to resolve. In the morning of 7/16, the personnel from the original location called and let me know he did not have the equipment and gave me the phone number of the location that I rented the equipment from. Unfortunately, when I put the address into my GPS, I was directed to Texas. Once we found the correct address, we tried to confirm the drop off location and found out that the location no longer was in the Haul business. Thank goodness we called!! We then called other locations and found one with a night drop, Sensible Auto. This was the biggest FIASCO I have ever experienced renting a moving truck! I have used Haul in the past because I feel that they are a reputable company. I will now choose based on value and customer service.

david p. on

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This is the only good, clean competent Uhaul place I have ever been, the worst being the one in Silverthorne, Colorado. Too bad the kind staff in Pueblo has to do with the Uhaul corporation's incredibly clunky computer system, which has been awful for as long as I can remember, at every Uhaul I have ever been to. I find it unlikely that you will ever improve it. Kudos to the great staff at the Uhaul in Pueblo, on Carruth, and thumbs down to the Uhaul corporation's moribund computer reservation system.

tammy S. on

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Computers were very slow took a long time to get truck, the Employees did what they could do and where very good at making sure we new what is going on

sherrie s. on

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Customer did not leave a comment.

malinda c. on

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Customer did not leave a comment.

DAMION H. on

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Customer did not leave a comment.

Juan J. on

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Make the displays and inviroment modern looking to match the professional associate that attend the customers.

PAULINE M on

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very good experience.

Ryan C. on

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Customer did not leave a comment.

Manisha H. on

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Pat M. on

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Chris J. on

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Everyone was very nice and professional!! Very smooth process!

Amy B. on

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Customer did not leave a comment.

Ramona D. on

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We are extremely disappointed in how the financial part of using your company went..the price changed after the reservations to a much higher dollar. The amount charged for the gas was outrageous as we did all but maybe 50-70 miles more then agreed on..the price for that plus paying at the pump was an outrageous charging...unless we are desperate , we will never rent from the U-haul company again...

Donna V. on

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Have all printer Fixed so there's no long Lines... Thanks..

Ben G. on

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Customer did not leave a comment.

Meghan S. on

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Everything went smoothly for drop off.

betty o. on

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Customer did not leave a comment.

Lisa G. on

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Customer did not leave a comment.

dalton s. on

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Great service from Joshua and Jessica - Overall great team!

WILLIAM C. on

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Was advertised to do tow bars and the mechanic said no and wasn't very interested in helping. Check in staff were lovely and nice and efficient

stan m on

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computer system is slow and could be improved at the counter

Gil R. on

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Customer did not leave a comment.

Jesse C. on

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Customer did not leave a comment.

Katherine C. on

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Customer did not leave a comment.

DALE B. on

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Domenic V. on

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B. D. on

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45min wait to pick up the tow dolly...this was after using the online recheck in. Location was very understaffed

Michael D. on

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Customer did not leave a comment.

kenneth v. on

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The staff needs to be more friendlier. Gentlemen who waited on us was very "mechanical" in his approach. I would suggest smiling more, or displaying a better attitude. He appeared disconnected..... "tired of his job."

kevin c. on

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Made us a little nervous how bald the trailer tires were, but luckily no problems.

tiffany g. on

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Customer service rep was excellent! Great experience!

Carla D. on

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Customer did not leave a comment.

Valerie M. on

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Russell C. on

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dennis c. on

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I would not use the on line services just order your truck . Then go and order your moving help directly from the people you want to help you move NOT thru uhaul

Leroy g. on

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Customer did not leave a comment.

johsua s. on

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Staff is very uninformed, they could even get me the truck return address nor the address to the storage I had reserved that I had to cancel.

ABIGIL P on

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The staff were very friendly and the facility was clean!! No problems!!

Joel M. on

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I asked for a pick up and return in Pueblo west. I received a phone call the night before to pick it up in pueblo. Then 2 days before the return I got another phone call that the return was going to be yet another place. Ridiculous, I got fed up and returned it today. 2 DAYS EARLY. You guys need need to get your crap together. Will probably never use you again

Myra G. on

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Brandon and the young lady that checked me out were great. Polite and knowledgeable

david b. on

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Customer did not leave a comment.

David H. on

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Service was 100% better this visit cmpared to my last visit

MICHAEL R on

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The owner and employees were very helpful, friendly, courteous, and just all around good people.

michael w on

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The the staff was excellent and very friendly. The UNIX delivered a few days early and again the delivery lady was very nice and precessional. Great job.

ELIZABETH W on

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The storage units are small. Also the space to get into them is very small.

Steven G on

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Not ready as scheduled, took over an hour, which caused additional fees from movers.

MAURICE M on

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Over charged, was told I had access to 24 hour storage by one person then told I didn`t by another. I was given a key card that didn`t work. Frustrating experience.

STEVEN C on

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I had storage in your facility for over 4-1/2 years. i changed storage rooms 4 times. Your staff was always friendly and helpful during the times I needed their help or assistance.

BRIAN J on

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Staff was very professional and helpful. One of the more busier locations I`ve been to.

CHAR L on

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Very kind and helpful staff with the highest standard of professional service. I highly recommend U-Haul Moving Storage of Pueblo for all your moving and storage needs.

Patti E on

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The emails from the other end are too many over 25 every hour for 2 days

ROBERT T M on

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Great help and courteous. Would do business with them again.

Malinn L on

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Hard to maneuver

BLOSSOM G on

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My reservations did not meet my accommodation. My U*haul was too small and my storage room was too small. I feel I was over charged for everything.

ROBERT C on

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The staff at this facility are very courteous and helpful.

GABRIELLA R on

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This facility`s level of service is very good.

BART C on

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Nothing but problems from the moment I walked into the store! Joshua I believe was being trained by Brandon Stewart VERY HELPFUL in resolving problems! Lights did not work at the end of the halls!

KIMBERLY A on

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It`s a little expensive but overall a great storage facility.

MARINA T on

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customer sevice was excellent

BRIAN J on

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Shaun displayed a very professional demeanor and was extremely helpful in setting up a storage room for us, as well as assisting us with the trailer hookup. Give this guy a raise!

KYLIE S on

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Staff was kind

SHARON J on

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i could NOT be MORE pleased. kudos to your employees and management at this location.

Kathy L on

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Very knowledgeable and accommodating.

KYLIE S on

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Both David and Brandon were extremely helpful and kind to us. They also offered us water since we were unpacking in the hot sun. Thanks guys!

ANDREW G on

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The manager was extremely nice and helpful.

Eric C on

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The Box wasn`t ready and I had to get 2 trailers. But I would like to acknowledge Shawn Winch office 866029 Pueblo. He was excellent. He went above and beyond.

ELIZABETH G on

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Very happy

MICHEAL J on

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Staff in Pueblo went the extra mile when my family and I truly needed it. Very good experience. Thank you

Laura J on

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Thank you!

WILLIAM H on

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Was pricey but worth it

WILLIAM H on

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Was pricey but worth it

GAIL M on

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Have used your storage facility for over 20 years and never had a problem!

ERNESTINE B on

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as always the staff is great,always friendly,helpful,great customer service.this time I needed help at the last minute and they were great in accommodating my needs.thanks for everything

PATRICK R on

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Thanks

RITA M on

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Very helpful and competent staff.

BERNARD H on

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The efficiency of the process for unloading, storing and turning in of equipment needs improvement. The facilities were adequate and the staff were friendly.

RANDY M on

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no comments

RANDY M on

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Everyone involved in assisting us has been helpful and courteous.

DEBRA L on

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We were VERY pleased with the facility and the service. The manager there is so friendly and helpful. Thanks to you, our move went very smoothly.

LANESSA R on

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No lights inside the units. Had to get 2 storage units and buy 2 locks for both of them. The female front desk was clueless.Excellent for the guy closer,POOR for her! Thank you

CAROL V on

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Staff was very helpful professional and friendly. No waiting. Units very clean and climate controlled.

BRIAN B on

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Staff was friendly and helpful. Would have preferred a ramp to 2nd level versus stairs, when loading/unloading. Would recommend this location!

SHERRY J on

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The sraff at uhaul always meet and exceed my expectations thank you so much

DEBORAH G on

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Excellent facility, excellent customer service, would definitely use this facility again.

BRIAN B on

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Joshua and David were both very friendly and helpful.

CHRISTOPHER J on

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Everything was good and the staff helpful.

LUCINDA V on

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The staff was always courteous and helpful with any needs I had. Thank you for helping me out with the space I didn`t have. :

PEGGY M on

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The staff and managers at this location are the best I have ever interacted with.

LINDA T on

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I will never go to the pueblo storage again. The only thing i can say about them is they will rip off the handicap and elderly

Alan L on

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they`re probably more suited for smaller households

JAKE F on

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The manager David and his staff made our experience with Pueblo U-Haul a good one. We feel comfortable recommending the facility to friends.

PEG F on

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Dezerai was great-- always pleasant. Wish her a lot of luck on her move up!

LAURIE B on

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There were signs that said there was an elevator and there isn`t an elevator. It was difficult to get our furniture upstairs to move in and downstairs to move out.

VICTORIA V on

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Very very good customer service and security.

KILEY D on

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I was very pleased with the customer service. Very easy to work with and made the experience easy and stress free.

K. A. F on

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Never received a receipt and now they want to charge me for one

DANIEL C on

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Stores in MI and CO were good. waited the max possible time. TOTALLY UNNACCEPTABLE! 14 DAYS OF SLEEPING ON THE FLOORS! took us 23 hrs to arrive! Very poor delivery! Very dissatisfied with the drivers!

DARRYL W on

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great

JEFFREY W on

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Everything was ready for us when we arrived, and the staff was very helpful in showing us around.

VICTORIA V on

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the facility was very nice and so weas the staff. They gave me all my options and helped me make the right choice.

DAVID P on

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Great service. Storage lockers need lighting inside them.

DARCY H on

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In both PUeblo and Arkansas we were pleased with the fabulous customer service. Tom in Little Rock was especially helpful and did it with a smile.

APRIL S on

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So far it has been a very positive experience!

DAVID P on

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The only thing negative was that the storage locker seemed to have no light.

PATRICIA S on

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Very Helpful to a new resident

JOSEPH S on

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Danny, the mgr, took care of me, and he was excellent! My U-Box arrived in FL 1 week BEFORE anticipated! Awesome experience, and I`ll recommend this type of move to everyone!

GARY M on

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Staff was very helpful and friendly. I would recomend this site to my friends.

GARY M on

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David was very helpful during my relocation. Friendly and courtious

MICHELLE P on

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U-Haul in Pueblo was professional, experienced and quick. I was impressed with their work.

ALEXANDRA S on

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The staff was very helpful. We were given extra moving blankets and the store had a water dispenser, which was great with the 90 degree heat outside.

CHRISTY D on

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This was my first time renting a truck and storage and the staff help me understand every thing. Thank you.

MARJORIE O on

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Personnel at this U-Haul office are professional, friendly, helpful. I appreciated always getting a printed receipt for any payment or reservation.

VIRGINIA M on

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Not enough staff for as traffic comes in. Things need to be explained better so there are not any surprises when you pick up your reservation.

RUBY M on

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All staff was truly helpful. I will continue to refer others to UHaul : Thank`s for everything, Ruby Mata

JAMES D on

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My items were very secure at your facility.

JOSEPH M on

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Congratulations on having the worst customer service ever. Your employees lied to make money and then I had to pay for it. Enjoy the lawsuit from the federal government. You deserve it.

RUBY M on

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David Garcia was incredibly helpful with both the storage, trailer rental, just an all around helpful individual. Thank You David, keep up the good work. Ruby Mata

BRUCE M on

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no comment

KAREN B on

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Everything convenient and clean and prompt service.

JAKE F on

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David, the manager was particularly helpful. Great guy. Upper management should take a moment to recognize him for his efforts. Thank you, Jake Fulgham

ALAN N on

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Very friendly staff, and extremely helpful. Thank you

RACHEL G on

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Very pleased with the service that we received and will recommend to anyone that is looking for a great storage facility and great customer service wonderful experience overall.

ANNETTE R on

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Poor customer service. You need a new manager at that facility

MARJORIE O on

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I would use this service again.

JON V on

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Very friendly and helpful staff at the North Freeway location in Pueblo.

SAM B on

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everyone was very helpfull and the place was organized and clean

MICHAEL C on

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Manager does an outstanding job!

JOSEPH B on

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***

JEREMY C on

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While renting my storage unit they had closed out my unit without me even being present and gave me flack when I returned to enter my unit. I`m very displeases with the management of this facility.

KEITH T on

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Storage units were totally inadequate. Access is restricted by small doors and narrow hallways. After arrival, I had to scramble to find a real storage space somewhere else.

CYNTHIA F on

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staff have no clue what they r doing I paid up front 2 mon of storage got email with late fee. Was fixed was over charged took 2 mon to return the over charge fees by discount the rentaltruck

ALAN D on

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No lights in the storage room and overhead lights in the corridor were out

KARHERINE M on

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I stored my stuff after leaving college, just picked it all up and everything was perfect.

ELLEN M on

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The Ubox arrived with only 2 functioning closures, and it did not arrive on time.

JAMES D on

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The woman who explained the details showed me the rental space was very professional helpful.It was a pleasure dealing with her.

RALPH H on

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n/A

KAEL P on

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Thanks!

JUAN R on

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Took about 0 minutes to check in truck and receive storage access card, thanks to the staff for help and advice.

RAY C on

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Very happy... Customer Service was great... I will send my family and friends to uhaul...

LUANNE Z on

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very professional and helpful

CINDY L on

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Note to the wise.. visually check for renters before setting alarm. My stuff was all over the place when we were locked in and alarm went off. Otherwise ...all good.Thank-You, Cindy Lowe

SUE M on

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The staff is friendly and very helpful.

JOSEPH F on

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The people that we dealt with were very friendly and helpful.

BARBARA S on

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All was fine. You just need larger climate control storage units. Most of my furniture had to be laid on its side.

LOUISA R on

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They were very patient and understanding with our animals that had to be there while we unload.

RICHARD P on

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Great!

RICHARD B on

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CREW VERY HELPFUL AND POLITE

ROBERT H on

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the cashiers where very kind and helpful but the manager Ken seemed to not be interested in my business and ran out of security cards so I still do not have one

LATANYA R on

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For storage the females were great. Tailer was more Pueblo. I went to Ft. Carson to get a trailer for $267.00. Pueblo wanted to charge me $487.00 one way to Memphis, Tn

SHANE F on

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We have been charged way over $200 and can`t seem to get it fixed.

KAEL P on

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The recent change from having two locks on each unit is a mistake. Lockers are no longer nearly as secure now anyone can enter when the outside is unlocked.

DAWN M on

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Staff was very accommodating, helpful and friendly.

KATHRYN J on

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A glitch in the computer program showed units available until point of payment, which required changing to another unit much further from the entryway. Other than that, all was great!