Customer Reviews for U-Haul Moving & Storage of Pueblo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pueblo

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Deborah S. on

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I went online to do the streamline login to "save time" but still had to wait in line for an hour. Then the amount I paid online wasn't enough and we had to drop insurance. Then I drove home and the dolly and pads were NOT in the back like they told us they were so I had to go all the way back, while I was supposed to be loading the truck. Hours wasted. Frustrating experience.

Wesley B. on

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warren l. on

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DICK D. on

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William s. on

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Linda B. on

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michael p. on

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STANLEY P. on

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Samuel R. on

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U- Haul Installed my hitch that I ordered about 5 days head a of time.. I arrived early they took the car in anyway they got it done in no time at all.. Recommend Pueblos, Co U- Hall

Amanda S. on

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They were fast and had great service, I do not think there is anything they need to change.

Rebecca T. on

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The staff here is amazing. With the high volume of customers, I have always been treated efficiently and with respect.

jesse y. on

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Make sure the towing dollies are in working order

ken P. on

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Car trailer was difficult to hook and unhook.

Jeffrey M. on

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Staff / associate was professional but had no personality.... Not friendly or personable. It made the experience uncomfortable. It was like receiving service from a robot.

Theordore G. on

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make sure your rentals have a 24 hr gap before you rent them out . we rented a van at 6pm and when we got there to pick it up they told us it had to be returned at 9 am because it had been reserved by a customer . bad communication on companies part.

Ricky B. on

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Uhaul kicks ass, I'll used them forever! !!!!!

logan p. on

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RICK T. on

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Nothing.

Kevin H. on

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bill d. on

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William s. on

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I was very satisfied with the whole process

Adrian C. on

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Get some modern stereo choices into the fleet. i.e... Bluetooth, cd capable, possibly satellite service (though, Sirius sucks for channel options), etc...

curt w. on

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I waited for an hour to check in the truck that I had rented. Very poor service.

Julian H. on

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Let customers know before hand that whatever card they use to obtain the truck will have those funds held as "pending authorization" in their bank account long after they return the truck even when you pay cash!

Ryan W. on

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PHYLLIS C. on

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Leana B. on

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vaughan c. on

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The truck I got first had a cut fuel hose and could not be filled with gas. The staff was very helpful in switching out to a new truck but I had to transfer my load in the parking lot. I probably lost 2 or 3 hours before getting on the road

Alex K. on

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Very good work

Benjamin K. on

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Very helpful

Stephen W. on

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Staff was equally outstanding and helpful.

Alfred S. on

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Speedy checkout.

Joanne C. on

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Check out and in process took longer than anticipated.

Marilyn A. on

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When we initially reserved the car dolly we were picking it up in Pueblo West, when the email arrived it changed to traveling into town to pick it up. Being in a time crunch with packing and moving and closing on a house this just added one unwelcome additional to-do on an already large list. When we were able to drive into Pueblo to pick it up the tire had a crack in the tread that I could fit a key into over 1/4 of an inch. We were towing the vehicle over 1k miles in winter over may passes and we were not willing to accept below standard equipment. I would highly recommend thoroughly checking each and every piece of equipment especially for long distance rentals. We ended up with a car transporter which worked out fine, but we never should have had to deal with these issues from the beginning.

edward a. on

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john z. on

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Great Experience.

Rachel B. on

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Ronald Brolin was excellent. He helped me figure out my situation and Thank God that I was able to leave the Uhaul there, if not, I don't know what I would have done. He was very professional and did what he could to assist us. Thank you!

ROBERT L. on

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Your staff were unaware that Uhaul carries the clear carpet protector film. We had to find it on your shelves and show them, no-one in the store seemed to be aware it was there. Also, your computer system kept insisting to overcharge us significantly, it took two staff members 20 minutes to get rid of the overcharges! It seems to relate to the childish marketing practice of leaving a dolly and pads secured in the van, taking up space I paid for so you can run a commercial. That is a very bad practice, especially when your corporate-supplied software won't release the charges for 20 minutes! However, the glitch was a full $45 for two days so the pads were only part of it. You need to straighten out your software or train your staff!

JIM B. on

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Very nice people.

TONY S. on

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Don T. on

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very helpfull, professional !

Kelly B. on

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When you call and say the equipment is ready please make sure all the lights etc have been ckd before the customer gets there to pick up the equipment. We found several lights out on the trailer. The tech fixed it immediately but should been ckd earlier.

Jim W. on

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Debbie N. on

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Mike M. on

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excellent service thank you

Lucas B. on

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When me and my wife went here to pickup a motorcycle trailer it was awesome picking it up everything explained guys were so nice and helpful ....but when we dropped it off the guy there around 3:30 name started with an r... was a total asshole i was just trying to help out unload trailer i backed it in and started to unhook chains and get it unhooked from our jeep he flipped said the trailer wasnt sitting in correct spot and it was not lined up properly wen thats were it was wen i picked it up at and then he sighed real heavily just because i had unhooked the trailer lights .... really i thought but i said wats wrong sir he said...well i just check it later...... i told him whats wrong if youd like sir ill hook lights back up and hook entire trailer back to my jeep and ill let you unhook it all im just trying to help out. ...an well to my suprise no reply from the guy then he finall said ya hook lights back up and lets see the lights work i said sure no prob sir as i reached to do so ...he said nevermind ill do it just go hit the brakes n turn ur lights on ....so i did for him after he finally unhooked it from my jeep and i told him at that time ...man i like that trailer im gunna look online if i find one ill def look into buying one .... he said so sudden DONT IF YOU DO ITS STOLEN .... i said wow ok well thanks for advice ... ill pull jeep by the front door sir and ill sign the papers so i can get outa your hair he said ok and walked inside . So after signing electronicly for our trailer we used i was leaving and three including him were still in the store just talking so as i was trying to leave by the way was kinda tight since there was uhaul trucks all in the way from no one organizing i finally was able to get away from this uhaul adventure .... but all in all just sad how someone can be towards a customer for just tryin to help out in the end ... would have been different if he would have explained ya sorry thats just what we do is we unhook the trailer u dont ..... i would have been ok with tyat

tom l. on

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RAYMOND GEORGE T. on

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Ralph F. on

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We were moving from Co to Fl. We had already picked up an loaded our belongings in the truck. The car/ truck transportation service we hired informed us it would be 3 days before they could pick up our vehicle's. We went to the U-haul on Carrurth Ct in Pueblo, Co told them about the situation. He put some notes in the computer. When we arrived in Fl. We weren't charged for the 3 extra days! Awesome!! Thank You.

Ron R. on

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Carl P. on

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Pamela D. on

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Latifa N. on

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Eric R. on

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cindy b. on

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Wasn't told my truck had only two seats. I had 2 people with me to help move.

cindy c on

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Rating for facility on Carruth - EXCELLENT. Tina K was super. UHaul/UBox overall 3 - major issues with online access and tracking, but eventually resolved satisfactorily.

Trish A. on

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COREY V. on

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fast and friendly service. recommended

TONY M. on

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Sara M. on

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The whole experience was great including the customer service from Ronald Brolin - at the Pueblo Colorado store - thank you again for making this moving day less stressful - would definately recommend uhaul to friends and family - Sara

randy s. on

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gene p. on

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EDWARD C. on

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The truck I rented was in bad shape but it did the job.

Andrew K. on

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When I came to drop off the vehicle I had a fairly long wait to be checked in. An employee who didn't look like he was doing anything (though I could be wrong) didn't offer to help even though there were 2 people in line behind the customers being helped already. But, other than the aforementioned wait time, everything went smoothly, even though I had reserved the vehicle online only an hour or two prior to pick-up. I am satisfied with the experience.

ricky c. on

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n/a

Dale R. on

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tyler b. on

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DAVID d. on

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All went well. I will continue to use u haul in the future as needed.

liz w. on

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The truck was clean, but need to Get the oil leak fixed. Want to say that your customer service is top's. Very friendly and knowledgeable.

Kito D. on

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Change your mileage fee . 99 cents a mile is ridiculous

Andy B. on

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G'naya s. on

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Thank you for the great customer service! :)

Cristianna L. on

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lisa m. on

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anthony m. on

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Fire the manager

DON H. on

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Had to wait 40 minutes for the truck to be cleaned and they did not have a chance to wash the truck outside. The personnel were helpful.

Hilton R. on

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Brian R. on

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anthony m. on

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Veterans discount.

Rebecca N. on

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Renting a Uhaul was so easy and quick. The return process was even quicker. Staff was very knowledgeable and helpful. Even loaded the boxes I had bought in the truck.

Anette M. on

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I think everything you're doing is very efficient and great customer service!

CHAD G. on

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Kelly P. on

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John B. on

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Mario V. on

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Patrick B. on

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george r on

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Mover was very professional

BRENNON H on

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Great store

DIANA C on

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Excellent service!

SANDRA H on

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Everything went great

PAULINE M on

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very good experience.

stan m on

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computer system is slow and could be improved at the counter

ABIGIL P on

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The staff were very friendly and the facility was clean!! No problems!!

MICHAEL R on

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The owner and employees were very helpful, friendly, courteous, and just all around good people.

michael w on

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The the staff was excellent and very friendly. The UNIX delivered a few days early and again the delivery lady was very nice and precessional. Great job.

ELIZABETH W on

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The storage units are small. Also the space to get into them is very small.

Steven G on

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Not ready as scheduled, took over an hour, which caused additional fees from movers.

MAURICE M on

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Over charged, was told I had access to 24 hour storage by one person then told I didn`t by another. I was given a key card that didn`t work. Frustrating experience.

STEVEN C on

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I had storage in your facility for over 4-1/2 years. i changed storage rooms 4 times. Your staff was always friendly and helpful during the times I needed their help or assistance.

BRIAN J on

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Staff was very professional and helpful. One of the more busier locations I`ve been to.

CHAR L on

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Very kind and helpful staff with the highest standard of professional service. I highly recommend U-Haul Moving Storage of Pueblo for all your moving and storage needs.

Patti E on

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The emails from the other end are too many over 25 every hour for 2 days

ROBERT T M on

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Great help and courteous. Would do business with them again.

Malinn L on

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Hard to maneuver

BLOSSOM G on

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My reservations did not meet my accommodation. My U*haul was too small and my storage room was too small. I feel I was over charged for everything.

ROBERT C on

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The staff at this facility are very courteous and helpful.

GABRIELLA R on

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This facility`s level of service is very good.

BART C on

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Nothing but problems from the moment I walked into the store! Joshua I believe was being trained by Brandon Stewart VERY HELPFUL in resolving problems! Lights did not work at the end of the halls!

KIMBERLY A on

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It`s a little expensive but overall a great storage facility.

MARINA T on

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customer sevice was excellent

BRIAN J on

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Shaun displayed a very professional demeanor and was extremely helpful in setting up a storage room for us, as well as assisting us with the trailer hookup. Give this guy a raise!

KYLIE S on

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Staff was kind

SHARON J on

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i could NOT be MORE pleased. kudos to your employees and management at this location.

Kathy L on

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Very knowledgeable and accommodating.

KYLIE S on

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Both David and Brandon were extremely helpful and kind to us. They also offered us water since we were unpacking in the hot sun. Thanks guys!

ANDREW G on

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The manager was extremely nice and helpful.

Eric C on

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The Box wasn`t ready and I had to get 2 trailers. But I would like to acknowledge Shawn Winch office 866029 Pueblo. He was excellent. He went above and beyond.

ELIZABETH G on

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Very happy

MICHEAL J on

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Staff in Pueblo went the extra mile when my family and I truly needed it. Very good experience. Thank you

Laura J on

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Thank you!

WILLIAM H on

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Was pricey but worth it

WILLIAM H on

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Was pricey but worth it

GAIL M on

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Have used your storage facility for over 20 years and never had a problem!

ERNESTINE B on

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as always the staff is great,always friendly,helpful,great customer service.this time I needed help at the last minute and they were great in accommodating my needs.thanks for everything

PATRICK R on

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Thanks

RITA M on

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Very helpful and competent staff.

BERNARD H on

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The efficiency of the process for unloading, storing and turning in of equipment needs improvement. The facilities were adequate and the staff were friendly.

RANDY M on

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no comments

RANDY M on

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Everyone involved in assisting us has been helpful and courteous.

DEBRA L on

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We were VERY pleased with the facility and the service. The manager there is so friendly and helpful. Thanks to you, our move went very smoothly.

LANESSA R on

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No lights inside the units. Had to get 2 storage units and buy 2 locks for both of them. The female front desk was clueless.Excellent for the guy closer,POOR for her! Thank you

CAROL V on

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Staff was very helpful professional and friendly. No waiting. Units very clean and climate controlled.

BRIAN B on

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Staff was friendly and helpful. Would have preferred a ramp to 2nd level versus stairs, when loading/unloading. Would recommend this location!

SHERRY J on

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The sraff at uhaul always meet and exceed my expectations thank you so much

DEBORAH G on

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Excellent facility, excellent customer service, would definitely use this facility again.

BRIAN B on

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Joshua and David were both very friendly and helpful.

CHRISTOPHER J on

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Everything was good and the staff helpful.

LUCINDA V on

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The staff was always courteous and helpful with any needs I had. Thank you for helping me out with the space I didn`t have. :

PEGGY M on

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The staff and managers at this location are the best I have ever interacted with.

LINDA T on

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I will never go to the pueblo storage again. The only thing i can say about them is they will rip off the handicap and elderly

Alan L on

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they`re probably more suited for smaller households

JAKE F on

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The manager David and his staff made our experience with Pueblo U-Haul a good one. We feel comfortable recommending the facility to friends.

PEG F on

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Dezerai was great-- always pleasant. Wish her a lot of luck on her move up!

LAURIE B on

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There were signs that said there was an elevator and there isn`t an elevator. It was difficult to get our furniture upstairs to move in and downstairs to move out.

VICTORIA V on

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Very very good customer service and security.

KILEY D on

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I was very pleased with the customer service. Very easy to work with and made the experience easy and stress free.

K. A. F on

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Never received a receipt and now they want to charge me for one

DANIEL C on

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Stores in MI and CO were good. waited the max possible time. TOTALLY UNNACCEPTABLE! 14 DAYS OF SLEEPING ON THE FLOORS! took us 23 hrs to arrive! Very poor delivery! Very dissatisfied with the drivers!

DARRYL W on

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great

JEFFREY W on

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Everything was ready for us when we arrived, and the staff was very helpful in showing us around.

VICTORIA V on

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the facility was very nice and so weas the staff. They gave me all my options and helped me make the right choice.

DAVID P on

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Great service. Storage lockers need lighting inside them.

DARCY H on

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In both PUeblo and Arkansas we were pleased with the fabulous customer service. Tom in Little Rock was especially helpful and did it with a smile.

APRIL S on

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So far it has been a very positive experience!

DAVID P on

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The only thing negative was that the storage locker seemed to have no light.

PATRICIA S on

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Very Helpful to a new resident

JOSEPH S on

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Danny, the mgr, took care of me, and he was excellent! My U-Box arrived in FL 1 week BEFORE anticipated! Awesome experience, and I`ll recommend this type of move to everyone!

GARY M on

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Staff was very helpful and friendly. I would recomend this site to my friends.

GARY M on

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David was very helpful during my relocation. Friendly and courtious

MICHELLE P on

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U-Haul in Pueblo was professional, experienced and quick. I was impressed with their work.

ALEXANDRA S on

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The staff was very helpful. We were given extra moving blankets and the store had a water dispenser, which was great with the 90 degree heat outside.

CHRISTY D on

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This was my first time renting a truck and storage and the staff help me understand every thing. Thank you.

MARJORIE O on

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Personnel at this U-Haul office are professional, friendly, helpful. I appreciated always getting a printed receipt for any payment or reservation.

VIRGINIA M on

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Not enough staff for as traffic comes in. Things need to be explained better so there are not any surprises when you pick up your reservation.

RUBY M on

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All staff was truly helpful. I will continue to refer others to UHaul : Thank`s for everything, Ruby Mata

JAMES D on

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My items were very secure at your facility.

JOSEPH M on

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Congratulations on having the worst customer service ever. Your employees lied to make money and then I had to pay for it. Enjoy the lawsuit from the federal government. You deserve it.

RUBY M on

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David Garcia was incredibly helpful with both the storage, trailer rental, just an all around helpful individual. Thank You David, keep up the good work. Ruby Mata

BRUCE M on

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no comment

KAREN B on

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Everything convenient and clean and prompt service.

JAKE F on

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David, the manager was particularly helpful. Great guy. Upper management should take a moment to recognize him for his efforts. Thank you, Jake Fulgham

ALAN N on

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Very friendly staff, and extremely helpful. Thank you

RACHEL G on

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Very pleased with the service that we received and will recommend to anyone that is looking for a great storage facility and great customer service wonderful experience overall.

ANNETTE R on

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Poor customer service. You need a new manager at that facility

MARJORIE O on

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I would use this service again.

JON V on

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Very friendly and helpful staff at the North Freeway location in Pueblo.

SAM B on

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everyone was very helpfull and the place was organized and clean

MICHAEL C on

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Manager does an outstanding job!

JOSEPH B on

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***

JEREMY C on

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While renting my storage unit they had closed out my unit without me even being present and gave me flack when I returned to enter my unit. I`m very displeases with the management of this facility.

KEITH T on

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Storage units were totally inadequate. Access is restricted by small doors and narrow hallways. After arrival, I had to scramble to find a real storage space somewhere else.

CYNTHIA F on

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staff have no clue what they r doing I paid up front 2 mon of storage got email with late fee. Was fixed was over charged took 2 mon to return the over charge fees by discount the rentaltruck

ALAN D on

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No lights in the storage room and overhead lights in the corridor were out

KARHERINE M on

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I stored my stuff after leaving college, just picked it all up and everything was perfect.

ELLEN M on

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The Ubox arrived with only 2 functioning closures, and it did not arrive on time.

JAMES D on

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The woman who explained the details showed me the rental space was very professional helpful.It was a pleasure dealing with her.

RALPH H on

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n/A

KAEL P on

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Thanks!

JUAN R on

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Took about 0 minutes to check in truck and receive storage access card, thanks to the staff for help and advice.

RAY C on

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Very happy... Customer Service was great... I will send my family and friends to uhaul...

LUANNE Z on

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very professional and helpful

CINDY L on

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Note to the wise.. visually check for renters before setting alarm. My stuff was all over the place when we were locked in and alarm went off. Otherwise ...all good.Thank-You, Cindy Lowe

SUE M on

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The staff is friendly and very helpful.

JOSEPH F on

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The people that we dealt with were very friendly and helpful.

BARBARA S on

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All was fine. You just need larger climate control storage units. Most of my furniture had to be laid on its side.

LOUISA R on

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They were very patient and understanding with our animals that had to be there while we unload.

ESMERALDA G on

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The manager was not very professional or courteous.

MICHAEL R on

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So many things went wrong in Pueblo and Santa Rosa that I can`t tell you all of them in 200 char. Manager Ken Walker in Pueblo was a bright spot working issues with us.

RICHARD P on

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Great!

LISA O on

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Haven`t received our u-box yet. I have called to inquire on our delivery several times and have gotten no helpful information.

RICHARD B on

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CREW VERY HELPFUL AND POLITE

ROBERT H on

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the cashiers where very kind and helpful but the manager Ken seemed to not be interested in my business and ran out of security cards so I still do not have one

BARBARA B on

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Overall we were pleased with the storage unit and service.

LUCINDA T on

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This has been the perfect answer to my moving problems this year! The staff has been extremely accommodating of our changing needs. I have already recommended this to several friends.

MICHAEL L on

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Friendly

LATANYA R on

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For storage the females were great. Tailer was more Pueblo. I went to Ft. Carson to get a trailer for $267.00. Pueblo wanted to charge me $487.00 one way to Memphis, Tn

SHANE F on

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We have been charged way over $200 and can`t seem to get it fixed.

KAEL P on

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The recent change from having two locks on each unit is a mistake. Lockers are no longer nearly as secure now anyone can enter when the outside is unlocked.

DAWN M on

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Staff was very accommodating, helpful and friendly.

KATHRYN J on

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A glitch in the computer program showed units available until point of payment, which required changing to another unit much further from the entryway. Other than that, all was great!