Customer Reviews for U-Haul Moving & Storage of Pueblo

3012 reviews

4030 Carruth Ct   Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)

(719) 546-1826

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(719) 546-1826

4030 Carruth Ct
Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, staff was wonderful, knowable, and friendly. Equipment in excellent condition.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
4.0

Customer did not leave a comment.

Matthew W. 
Rating:
3.0

A large floor lamp was broken.

margaret A. 
Rating:
5.0

The staff at the Carruth Court address in Pueblo, CO are fabulous. George stood out as they helped above and beyond when we were removing our items from storage. It was very hot, our moving helpers canceled, leaving my 13 year old and I to load in the desert heat and sun. George recognized our plight, and stepped in to help. I was suffering from heat stroke so George gave us a place to rest and plenty of cool water to reduce our symptoms. Everyone employed at this facility is great, however that day, George took the time to help us get finished with our move out.

Venessa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Vincent V. 
Rating:
4.0

Slow customer service. Need staff!!!

Fred L. 
Rating:
5.0

I was able to have the same gentleman for both check out and pick up. He was a pleasure to work with had a smile on his face and truly cared about his job. He answered all my questions and was very thorough and efficient.

Janell S. 
Rating:
4.0

Improve the response time on the phone listed on your web site

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Lyndle F. 
Rating:
4.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

You guys saves my ass since the movers never showed up. Shout out to John who helped me.

Pedro V. 
Rating:
3.0

Customer did not leave a comment.

Linzey D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lukeanthony A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
1.0

The manager at this location chained my vehicle to the trailer via my exhaust system. Upon a damage claim for the damages he caused, the location immediately denied the claim stating they had “video evidence that he attached the chain to [a non existent] rear frame”. When I supplied supporting pictures showing a chain wrapped around my bent exhaust, and corresponding photos of no rear tie down points, I was made aware that now the video [evidence] instead showed that the employee was not far enough under the vehicle to attach to the exhaust, and instead attached the chain to the [non existent] tie down point located ABOVE my exhaust. Not only did the location contradict itself and lie, but now they then stated that I tried to remove my vehicle with a chain attached to my exhaust. They admitted their guilt, after contradicting themselves in their own lie, and my insurance claim was denied after the adjuster stated they did not VIEW this video. This corrupt organization is never going to receive my money EVER again. I spend thousands every year through Uhaul, and I will GLADLY spend more money elsewhere

Ryan S. 
Rating:
5.0

They were life savers..the help i was supposed to have wasnt able to come. They were nice enough to help unload ny grandmas china hutch taking extra care to not let the rain get it. I was stressed that i wasnt going to be able ti get stuff unloaded in time but the worker was very calm, told me not to worry they would help me and wasnt upset or rude about my situation..which made things go much better. I would definitely recommend them to anyone. Thank yoh again!

Mycca P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
1.0

I had accidentally misplaced the key to the Uhaul. I went back to the location to see what it would cost to get the spare key. They informed me there was no spare key (I don't believe that for one minute)! The final result was I had to pay over $200 to have a locksmith cut a new key so I could finish moving and UHaul gets the extra key free of charge, of course, because it wasn't on them. I understand it was my mistake, but they could have been more helpful instead I'm out a lot of money for a move that shouldn't have cost more than $30.00!

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

EDWINA H. 
Rating:
1.0

I had to drive to another city to get my equipment and none of it was ready, they had no moving blankets but i was still charged for it.

Kristopher T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY V. 
Rating:
5.0

Customer did not leave a comment.

Christian T. 
Rating:
5.0

Customer did not leave a comment.

Hannah K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla J. 
Rating:
4.0

Not shut down the system for walk-ins needing a truck. I went in Friday, no luck, next day returned a lock I purchased and asked again, same issue. I decided to try online, booked within minutes for the same location. The stores should be able to see what's available at anytime. Uhaul almost lost out of my business.

Stephan L. 
Rating:
5.0

Telephone service was terrible but walk in was excellent

Rudy R. 
Rating:
5.0

Customer did not leave a comment.

Ralph J. 
Rating:
5.0

Customer did not leave a comment.

Carol R. 
Rating:
5.0

Great staff great help!!

Michael H. 
Rating:
5.0

I'm completely satisfied with all the service at ths location. Shout out to Ronnie and the other gentlemen tht helped me

Brenda O. 
Rating:
4.0

Customer did not leave a comment.

Norberto P. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Toni E. 
Rating:
5.0

Customer did not leave a comment.

albert S. 
Rating:
5.0

Great job 👍

Jose D. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

Hunter H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Louis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Left parking lamp was broken and fell out while traveling .Reported at the drop off location.

Ronald W. 
Rating:
5.0

George was great at help me.

Tim H. 
Rating:
5.0

I had forgotten to remove my keys to the padlock I had purchased at U-Haul to lock the truck and when I returned two days later the staff had removed them and put them aside for me. Incredibly impressive and thoughtful.

Stacy W. 
Rating:
5.0

Customer did not leave a comment.

Carma G. 
Rating:
5.0

Customer did not leave a comment.

Josephine M. 
Rating:
5.0

Customer did not leave a comment.

Patrick V. 
Rating:
4.0

Had good advice, but it did not pan out.

Miguel G. 
Rating:
1.0

When I went in Josh who had helped me exactly two weeks ago was not helpful. I did the online check in to make my check in quicker and he still made me do a check in through him. Then the reference person I used last time he would allow.me to use even though I had rented two weeks prior at the same location no issues. It took 30 plus minutes to finally check in and get my car hauler then to drop off was another 30min wait because they were unstaffed I was told. I have rented 3 times from the location on Carruth in Puevlo, CO and have always brought my rentals back before the 24hr period. This was not a good experience this time. I understand being busy but that doesn't mean you display complete lack of respect for the customers time or make things more difficult when I am paying for the service.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

RIch M.  |  Overall Experience 
Rating:
2.0

The staff were excellent. The new van was fantastic. The location is dated. A trailer hitch was being installed where myself and the customer service gentleman were not able to hear/speak. The cleaning area was nasty. Thank u

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
5.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

The men who helped us were awesome. They were funny and helpful.

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
1.0

Unfriendly staff Forgot to put the hand truck in the trailer, so when I got home, a full hour away, we had no hand truck. I called and was put on hold for 15 minutes, then the call was transferred and I waited another 15 minutes to be told there was nothing they could do to help. Not at all happy. Crap service.

collin P. 
Rating:
4.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Ronald &Jonathan were GREAT

Carol R. 
Rating:
4.0

Customer did not leave a comment.

Debbie J. 
Rating:
4.0

My over-all experience, satisfaction with the quality of the equipment and the customer service was definitely 4 stars! Thanks again to the young female that helped me.

Gabriel L. 
Rating:
4.0

I would have preferred to use a one way vehicle, had to use a local which cost me more because of mileage and fuel.

Barney A. 
Rating:
5.0

Customer did not leave a comment.

Laurel H. 
Rating:
5.0

Customer did not leave a comment.

CARLYLE R. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
1.0

Friendly store staff they were amazing best I've come by! If it wasent for that staff I would be blowing up the bad reviews......but overall UHaul was a mess Had to make 3 different truck rentals all at different locations because they would reserve me a vehicle they didn't have available! And than on top of that was overcharged for accessories. I have waited on hold to talk to someone twice for over 50 mins even tho the wait time said 20 mins. I'm furious I tried to cancel my storage and they said their systems were down And than a day later I was charged for the whole next month !!!

Raquel R.  |  Overall Experience 
Rating:
5.0

Donna was great would not change a thing.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

anthony M. 
Rating:
5.0

Customer did not leave a comment.

Juslena T. 
Rating:
2.0

The van was not at the location that I reserved it at. I had to go to a location 20 miles out of my way. when I got there the manager had canceled my reservation. This put me 90 minutes behind an cost me an extra 20 mikes in the rental expense. He eventually got me a van but it made me very last and caused a great deal of frustration..

Charles V. 
Rating:
5.0

I have no smart phone. This made it complicated

Don W. 
Rating:
3.0

Customer did not leave a comment.

Charles H. 
Rating:
4.0

The staff person was very helpful, knowledgeable friendly and professional. However, U-Haul's online program is pretty worthless and your phone system is outdated and lousey.

Jorge A. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

friendly staff did everything by book well appreciated

Dax W. 
Rating:
5.0

Very good customer service, friendly, helpful, definitely recommend

Margaret G. 
Rating:
5.0

You guys were great and understanding and I appreciate it

Teru P. 
Rating:
5.0

Thanks!

Tommy F. 
Rating:
3.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Carma G. 
Rating:
3.0

After many failed attempts, i was unable to contact this location over the phone. I was able to make a reservation online, but once at the location it took almost an hour to finally get the trailer hooked up. The staff was nice and courteous, but for this being a main Uhaul store, i expected a smoother and quicker process.

John C. 
Rating:
5.0

Customer did not leave a comment.

Leeandro E. 
Rating:
5.0

Everyone from the person I talked to on the phone n the receptionist ‘Donna) at Uhaul n the person ‘John' who helped us out with the truck. And the gentleman'George' when we dropped off truck. I had never done this before, so a bit nervous, but your people made it sooooo easy. All extremely helpful n pleasant. I would recommend this company to anyone n everyone. Thank you Uhaul!!!!!!! Respectfully Veronica Elmore

Veronica E. 
Rating:
4.0

The guys who took care of my rental were awesome!!

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

Marcelina T. 
Rating:
5.0

No improvements needed. The personnel went above and beyond in their service.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D.  |  Online Move In 
Rating:
4.0

N/a

Kenneth N. 
Rating:
3.0

When a customer comes in and tells them that their vehicle broke down going to drop off point. Tells them that just got vehicle going around 3 pm and needed to drop there cause of vehicle not running correct so they changed me 14 dollars for wrongful drop off .

Julie C. 
Rating:
5.0

Everything was great.

James S. 
Rating:
5.0

Very understanding And made it right.....

Robin B. 
Rating:
5.0

Very knowledgeable, as well as courteous and professional. I would definitely recommend their services.

Danny C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

We were taken care of quickly and it was easy to rent a trailer. excellent staff

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

All was great, thank you

Tony A. 
Rating:
5.0

Quick / efficient dropoff.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
3.0

The first time I made an appointment online it was canceled and I never found out why. It took more time but we finally got it working. The truck I was trying to get was not available due to a breakdown of communications somehow. When we did get a larger truck for the same price, we did get our items moved and everything worked out in the end. Thank you.

Carol N. 
Rating:
4.0

Customer did not leave a comment.

DENNIS L. 
Rating:
1.0

First-I reserved a 26' truck and the evening prior to me picking it up the location changed my reservation. They selected a 20' truck which made it so I had to make several trips. Also the reservation guarantee is a joke. My original reservation was not fulfilled and I asked about the guarantee and it was dismissed without much conversation. No explanation was given as to why my issue did not apply. My entire bill should have been at least $50 cheaper. Second-the electronic check in process is ridiculous. The customer is the one doing all the work while the employees sit on their butts . If it were after hours it would be different . To show up at 10am and have the location require electronic check in and a selfie to verify that I am me is overboard. I have an idea...look at me and then look at my DL. If I have to do all the check in work and sign out the truck I should get a discount if it is during normal hours. Every customer that was at the location during the time I was there was complaining about the process. If I had known, at the time I made my reservation, that it was going to be like that when I showed up I would have gone with penske. By the time I showed up it was too late. Third- to put a dolly and bag of blankets in the back of a truck when I did not ask for them is ignorant as well. What if you gave me a smaller truck and I need all the room I can get so I have to pull the dolly off to make use of the space....then I'll get charged for it even though when I made my reservation I said I didn't want a dolly. I should be refunded that money as well. Overall I would not recommend uhaul at all. This was the worst rental experience I have ever had. I will look elsewhere in the future and will recommend to others that they do the same.

Zachary C. 
Rating:
4.0

Customer did not leave a comment.

Rhonda V. 
Rating:
5.0

It was an excellent treatment and a very good attention as if we were family, they are very good professional for me they have 5 stars

Carlos C. 
Rating:
5.0

The truck I ordered was overbooked when I went to pick it up. However I was upgraded to a bigger truck and was able to get my move done in one trip.

Adrienne B. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

I see no improvement everyone was really professional. It would be nice to speak to a person on the phone at the location . I had to change my pickup time and had to leave work to do so. Very inconvenient Other than that 5 ⭐️.

Alan J. 
Rating:
5.0

Jonathan and George provided excellent customer service. They were very helpful and kind.

Zaira G.  |  Overall Experience 
Rating:
5.0

You should let your customers know that you don't have access cards and cannot access storage . I drive 3 hrs one evening to get something out my storage. Your web page and notices outside say access cards, access storage till 10pm. I was there at 6pm. You seriously need to address that problem. Otherwise a great place.

Tammy B.  |  Overall Experience 
Rating:
2.0

Your staff at all locations are great. Your phone customer service system is horrible not the people but accessing help from roadside assistance is very disfunctional. I will never use your company again. Even the staff at your store had trouble getting help for me the way your phone system works or should I say doesn't work.

WILLIAM R.  |  Overall Experience 
Rating:
2.0

The main problem I had was with billing. I kept getting emails and letters claiming I was behind in my payments and owed late fees even though I was current and had receipts to prove it. I rarely got staff at the facility on the phone when I called and routinely got directed to a call center that agreed I was paid up according to their records but were never able to stop the continuing threats I received via mail and email.

MARK A.  |  Overall Experience 
Rating:
5.0

Very helpful. Friendly.

Tammy B.  |  First Impressions 
Rating:
5.0

Great service team! Dealing with equipment return and storage needs was a breeze.

Edgar P.  |  First Impressions 
Rating:
5.0

The entire team made my stressful move day, much less stressful because of their great care!

Edgar P.  |  Overall Experience 
Rating:
1.0

Very hard to get hold of, actually impossible. Manager gives away storage you reserved. Corporate communications are also unavailable. Cancelled my reservation before I even moved in. Gave away my reservation! What! Local manager blamed it on Corporate reservation problems. Not my problem. Moving is stressful enough without a national company giving you the run around!! Horrible experience with Pueblo Co location! Josh needs to go as a manager. Also rude when I had to ask my 71 year old mother to go to check on my reservation. The one Josh gave away!!!!

judy S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joslyn M.  |  Overall Experience 
Rating:
1.0

Local storage gave away my reservations with credit card on file to another person. Staff was very rude and not helpful until I had to contact corporate office.

judy S.  |  First Impressions 
Rating:
5.0

Lighting either in the units or right outside the units would be helpful. We did not have a light and they are dark to find anything. Otherwise great

mary s.  |  Overall Experience 
Rating:
5.0

The gentleman who checked us in was extremely helpful.

Karen N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen D.  |  Overall Experience 
Rating:
1.0

I was told that I would have GROUND-FLOOR ACCESS I was told that the 1st month's rent was FREE I was told that it was an 8X10X5 I asked if the truck and the storage unit were going to hold all of my furniture and other belongings. Nothing I was told were actually TRUE! I had to scramble to get another storage unit because the Truck AND the storage unit WERE TOO SMALL! Nothing the first representative told me WAS EVEN CLOSE TO THE TRUTH! My family is their friends made trips IN THEIR OWN PRIVATE VEHICLES to help finish my move. I want a full refund for the entire "UHAUL MOVING EXPERIENCES" of one lie and additional Fee after another. I have posted the whole thing on my public media sites telling the world AVOID USING UHAUL AT ANY COST! MEANING HUNDREDS OF PEOPLE NOW KNOW HOW BADLY UHAUL HAS TREATED ME

kara c.  |  Online Move In 
Rating:
5.0

Very clean and good customer service

Constance G.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly group working there , very clean

Juanita J.  |  Overall Experience 
Rating:
5.0

Staff very helpful & courteous

Lilliann D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Duwayne H.  |  First Impressions 
Rating:
5.0

Every time I went (including drop off of truck) to the store everything was good. The staff was always very helpful. I found a new place to buy boxes. Your boxes are excellent and very well priced. Especially because I bought them in bundles. I truely enjoyed my experience. The truck was even so much better than they used to be.

Charles B.  |  Overall Experience 
Rating:
5.0

The units were easily accessible and the staff was great

Gregory W.  |  Overall Experience 
Rating:
5.0

A

KEVIN V.  |  Overall Experience 
Rating:
4.0

They were great . I now rented a storage unit.

Margeret R.  |  First Impressions 
Rating:
5.0

only negative comment is my daughter needed to pee and there was no toilet paper in the restroom. also this facility is always so busy they need more help during peak hours to get things faster

Rachel R.  |  Overall Experience 
Rating:
2.0

My opinion; Putting a person with disabilities on the top floor is shameful. I've used uhaul for 20 years. Here in Colorado. And in other states I ve resided in. So will be removing the personal items

Regena J.  |  First Impressions 
Rating:
4.0

The hours for the facility are not convenient! when your renting a unit. And the price for an 8 °× 10 is pricey. The staff was fantastic Ron gets 10 thumbs up, great guy. And outside guy was great .

Regena J.  |  Overall Experience 
Rating:
5.0

Always helpful and kind staff - much appreciated!

tisha c.  |  Overall Experience 
Rating:
4.0

Really appreciated the staff making a storage space available to me on short notice!

Laura G.  |  Overall Experience 
Rating:
5.0

Only issue I had was the access card for after office hours use, but that wasn’t a big issue to me at all. I had a great experience for the 3 years I rented there.

MICHEAL P.  |  Overall Experience 
Rating:
5.0

Had storage for many years and never had any problems. Thank you

CAROL G.  |  Overall Experience 
Rating:
5.0

Great people! Left a jacket there by accident and they called me a week later and found it in one of their trucks. Really appreciated that. Payment was easy and the facility is nice!

shantelle b.  |  Overall Experience 
Rating:
5.0

Associates at U-Haul Pueblo were very helpful and responsive.

David W.  |  First Impressions 
Rating:
2.0

had the unit for just 4 days I could have picked up a roof bag to transport the few items for less realized this just after leaving facility at the Walmart across the street ask for refund 80$ 4 days

James r.  |  Overall Experience 
Rating:
5.0

Very friendly, efficient, and helpful.

Renae W.  |  First Impressions 
Rating:
5.0

Even though I had a slight inconvenience with my movers, the staff at Pueblo Uhaul stepped up helped solve all of the problems. Josh and Donna were the perfect balance of personable and professional.

ALVA B.  |  Overall Experience 
Rating:
5.0

N/A

liz m.  |  Overall Experience 
Rating:
5.0

Staff was super and did an excellent job. 5+ stars to the entire staff.

Michael E.  |  Overall Experience 
Rating:
5.0

Good experience

Dale S.  |  Overall Experience 
Rating:
5.0

I like these guys. always helpful.

ADAM S.  |  Overall Experience 
Rating:
1.0

If could give a negative ( -5 ) that's what I would give U-Haul.

Jacqueline S.  |  Overall Experience 
Rating:
5.0

Our store rep was completely awesome. Very nice .

Alfonso R.  |  Reservation 
Rating:
5.0

Everything Went good

Dale S.  |  Reservation 
Rating:
5.0

Very friendly, knowledgeable and accommodating.

Marie H.  |  Reservation 
Rating:
4.0

The service was great. Personnel very friendly and eficiente. And I got the best deal ever.

Fernando Z.  |  Overall Experience 
Rating:
5.0

Excellent

Miriam M.  |  Reservation 
Rating:
3.0

I have mixed feelings about my help with UHaul. Almost a week after the UBox had been returned to Uhaul I still got yet another call asking if the UBox had been cleared out ... seriously?!

kelly m.  |  Overall Experience 
Rating:
5.0

Very helpful, expediently and convenient

Fernando Z.  |  Reservation 
Rating:
5.0

Thank you

larry c.  |  Overall Experience 
No reviews have been submitted for this location.

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