Customer did not leave a comment.Brian E.
Customer Reviews for U-Haul Moving & Storage of Pueblo
Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would say to just make sure your truck is available so you can pick up at time of reservation I had to take what ever they had available and do not believe the price of the truck rental due to they charge for mileage I rented a truck for 19.99 and paid 73 and some change for 28 milesTammy R.
Customer did not leave a comment.gary s. | First Impressions
Customer did not leave a comment.Tina R.
Customer did not leave a comment.matthew L.
Customer did not leave a comment.Dalton W.
Customer did not leave a comment.Virginia M. | Overall Experience
Everyone was very helpful and the manager was very patient with me.. thank you so muchTommy A.
Very smooth process.Todd J.
A waiting area would be good, but not necessary.AJ B.
Customer did not leave a comment.Kimberly B.
Very helpful at drop off time!Randolph M.
Customer did not leave a comment.Betty S.
Everything was great. The van was in great condition, the price was reasonable and Nika, the service person, was very knowledgeable and friendly.Jim S.
Customer did not leave a comment.Russell B.
Everything was great, friendly staff and plenty of rentalsRichard M.
My drop off of the trailer I used was very efficient and easy.Rich R.
Customer did not leave a comment.MIKE C.
Very helpful , great customer service. Walked me thru the online app recording mileage. Vehicle was clean and a smooth ride.Terry C.
Customer did not leave a comment.Rosa M.
A level area to attach the trailer to a towing vehicle would be a big benefit.Jack A.
Customer did not leave a comment.Cynthia E.
None at this timeJohn E.
All is GOOD! :)CECIL C.
Customer service was amazing walked in with no reservations for a truck and was out within 15min on my way with what I needed.james S.
Customer did not leave a comment.Charles F.
Everything was great!! CSR's where on top of it!Russell L.
Customer did not leave a comment.Raymond F.
I rented a 4' x 7' utility trailer to move a load that required a 42â€ dresser to fit across the trailer. Unfortunately, the purported 48â€ width was only 38 3/4â€ wide - a 24% overstatement!! That seems like false advertising to me! I had to spend 2 hours of my busy moving day exchanging the trailer for a 5' (actually 4' 5â€) wide trailer. Luckily the location had one available. The tailgate on that trailer wouldn't close properly. U-Haul should not misrepresent its products! If I need a 4' or a 5' INTERIOR space I need to be able to rely on the description to choose an appropriate product!Morton W.
Honestly the app was horrible and this location is just in a bad service area. Wi-Fi would really make it easier to have a good connection for self checkout. The employees though really helped a lot to improve the entire situation. They are definitely invaluable.LOVE S.
The representative that took care of me was amazing. Professional quick and polite!Timothy B.
Customer did not leave a comment.Valerie A.
Customer did not leave a comment.Jim K.
Customer did not leave a comment.Mansel D.
Customer did not leave a comment.Jill K.
Customer did not leave a comment.Jason H.
Your directions to this location are the worst. I could only find it with Google mapsArthur V.
Customer did not leave a comment.Janet V.
Customer did not leave a comment.Don A.
Customer did not leave a comment.Elden D.
Customer did not leave a comment.SAM N.
Was told I would get a first level unit when I called & made the reservation, my unit was on the 2nd level. Then was told if I went online through the link you sent to my phone that I could save $10 on the lock. Your link led to an error page.candies l. | First Impressions
Nothing everyone was awesome and professional. They made it easy and quick both at the pickup and drop off.Joann W.
Customer did not leave a comment.Timothy C.
Customer did not leave a comment.Lia P. | Overall Experience
Customer did not leave a comment.Darcy V. | Overall Experience
Customer did not leave a comment.John M.
Crystal was very attenative to our needs. She ash why we erJerri G.
Truck was not at the location I originally asked for. It was moved to a different location and I was not notified. I was not the only customer this happened to the day of ppick up. The gentleman did not check odometer correctly at time of return and ended in an argument with Josh . He was absolutely no help and made it seem as if I was the liar . There was nothing gone over with me about checking the truck myself . This was the worst experience in my life with you !! Not everyone is out to scam you and people like Josh need to actually listen instead of making accusations to customers. I would never recommend this location to anyone!!!!Shelly H.
Customer did not leave a comment.JoAnne R.
Customer did not leave a comment.Carolyn K.
Only issue was I didn't know I needed an alternate person to contact or a lease agreement. Wasn't a big deal but I can see it being an issue if I had decided to get it earlier (I almost did) I don't recall ever being told, perhaps I was and if so that's my mistake, if I wasn't, might be a good idea to tell peopleKenneth C.
Customer did not leave a comment.Carl H.
Customer did not leave a comment.BRYAN H.
Customer did not leave a comment.Chris W.
Customer did not leave a comment.Randy W.
When you reserve certain size make sure you have it in that city somewhere. Instead of wanting people to drive 2 towns away for the size they want. Because you don't want to give up the only one that was that size in your storeBrian R.
What a great customer experience. I waited for about an hour to have my hitch installed and during that time I saw text book customer experience demonstrated with many clients who walked through the door. As a business leader and past executive, I was thoroughly impressed. The gentlemen who installed my hitch was equally service oriented. Way to go UHaul. 10/11/22, 9:00 am at pueblos carruth court location. VanceVance C.
Customer did not leave a comment.Brandon K.
The original hitch lighting was not working and the U-Haul team were able to diagnose the problem and install a replacement power line to the harness adapter. This was a tricky diagnosis and repair, but the U-Haul team got it done. Great work!Marshall H.
Customer did not leave a comment.Raymond H.
Everything worked great! Starting from the price to appointment completion. Great job guys....................Esteban P.
Customer did not leave a comment.gilburt C.
everything is goodCristine B.
Customer did not leave a comment.Ricardo M.
Customer did not leave a comment.Nancy A.
t's impossible to call direct and speak with a live person. Just kept receiving text/email messages but everytime would log in and receive the verification code, received message that time had expired. I spent way too much time trying to log-in and placing calls, only to be notified that someone would call. But it would take 3 times for a call to get thru. Had issues with the entire U-Box experience - and not in a good way. When i called, was told my box was in Shreveport, they said they had no record that it was to be delivered to Longview address. Finally transferred to a UBox person who said it WOULD be delivered to Longview. I submitted the on-lone photo of where the box was to be placed. When driver arrived, said she couldn't place box on the street next to the curb. I explained that's the same location box was placed for loading. She ended up placing it in the driveway, which them blocked me from getting either of my vehicles from the garage. I told the UBox folks it would take less than an hour to unload and wanted same-day pick-up. Explained same to driver, who said it would be the next day - or later, if I needed more time. Again, said it could be picked up within the hour - and again she said she would leave it if I needed more time. Called the next day to confirm pick-up and was told it would be another day! Finally, received call that someone would pickup the box in the afternoon. My U-haul truck rental was seamless. The UBox experience was extremely dissatisfying and frustrating - will not use it again or recommend to anyone. The folks on the phone were very polite and tried to be helpful, but to no avail. Really need to have a way to directly contact the actual store or facility. Very poor experience.christine W.
Customer did not leave a comment.Harlan C.
Thank youManuel D.
Great serviceTom A.
Customer did not leave a comment.david L.
Customer service over the phone was the worst experience of my life!!!!! In-store customer service at Pueblo location was good. They were able to help me get my pods on a trailer so that I can deliver them myself. Will never use U-Haul again !!Ron G.
Customer did not leave a comment.John S. | Overall Experience
Our truck was terrible the check engine light kept coming on and losing power. We were only able to make 2 trips and ruined our move.Aleschia G.
Customer did not leave a comment.Marty P.
The staff is always gracious and very knowledgeable.Ava D.
I forgot too tell associate about having too buy a windshield wiper blade before he completed check in process. I can't get my money I paid too replace driver side wiper blade. And the lost hour of time from my travelsEric S.
Customer did not leave a comment.Michael C.
Don't rent trucks with check engine lights on. People who are moving have enough to worry about without worrying if the moving truck will make it to their destination.Joseph S.
Customer did not leave a comment.Rene S.
Had trouble checking in online. Josh kept insisting that it be done like that. The sight wasn't allowing it so he got frustrated and waved his arm saying she (the person at the counter) would have to help us. She walked around the truck with us to put stickers on the truck. The back was never opened for inspection. Upon return, Josh inspected the truck and said we would be charged for use of the dolly and blankets/pads. We let him know that we didn't use them (we have our own dolly and we just moved boxes - no pads required). He insisted we used them. Again, we said no. He then pointed to a tie that was on the floor (how was that there with us having filled the truck and dragging boxes?) and then he opened the bag and started throwing the blankets out on the truck floor. He started to get huffy and said he was going to charge us. We once again let him know we didn't use those and mentioned how the back wasn't opened when we first got the vehicle. We also mentioned that we noticed the cleaning cart next to the vehicle once it was brought up to us. Was it possible that it hadn't been ready when we got there? We didn't appreciate anger and unprofessionalism. We use this place often (truck rental and supplies) and we think that a more thorough walk thru with a person (not on an app) would avoid these issues.Darryl S.
Wasn’t happy with the online storage check in. Wasn’t able to use it so had to buy the lock. Wasn’t expensive, just the fact that I couldn’t get the site to work for me.jeff g. | First Impressions
Customer did not leave a comment.Eve S.
I was charged $10 out of nowhere... even after receiving confirmation on my total, as well as getting a receipt in my email... WHY WAS I CHARGED MORE FOR NO EXPLANATION OR REASON?Dustin R.
Customer did not leave a comment.Jonnie D.
Excellent attention and very professional.Mario A.
Customer did not leave a comment.Kyle O.
Jay was exceptionally helpful as well as upbeat and friendly. Would love to have them as our customer service agent everytime we use UHaul!Sarah H.
Customer did not leave a comment.Brenda C.
Customer did not leave a comment.christine W.
Nika was awesome! GPS to find the place is misleading.Paul P.
Customer did not leave a comment.Bob W.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Tom H.
Customer did not leave a comment.Nathan H.
Customer did not leave a comment.Ricardo G.
Customer did not leave a comment.Irving J.
Staff was very helpful!Laura C.
The truck was clean, full of gas and ready to go! Easy in, easy out! (NIKA WAS FANTASTIC!💕)Jamie L.
Customer did not leave a comment.Kevin B.
Don't have hidden feesLosSuenos L.
Very high price for the amount of room. Poor management in the way he talks to customers. Poor customer service in the way of always being routed to the call center. Hard to access unit with narrow walk ways and tight corners. Dumpsters are very far from units and full in every case I tried to use them, on more than one occasion they were locked as well so I had no access. Also my move out date was 8/25 not 9/6 but the bill for another month was not unexpected based on the rest of the experience. More money or worse condition are well worth not using this facility. Also attempted to contacted the gms supervisor several days ago and have heard nothing backTravis M. | Overall Experience
The truck was filthy. The windshield was covered in either bird feces or bug guts. There was a cigarette stain on the driver side ceiling area. There was some kind of goop on the back wall in the cabin. Something was going on with the tire pressure sensor that it consistently kept blinking at me that I need to service the tires.Darrin G.
Customer did not leave a comment.Vytautas V.
Eliminate the wait time at front deskGilbert P.
Customer did not leave a comment.Dedri R.
Customer did not leave a comment.Daniel L.
This location has better hours than many other locations in the area and they were very busy.MARY L.
Customer did not leave a comment.Sheila N. | Overall Experience
Customer did not leave a comment.monica B. | First Impressions
Always enjoy working with Josh Crystal and why I reserved my 10' truck and Storage vacating in the morning hours. Thanks.Tom P. | Overall Experience
Both moving items into the storage and and checking out, the staff was friendly and helpful. Excellent customer service!Joel S. | Overall Experience
Placing the reservation online was convenient and easy. (So I thought until I discovered an unauthorized charge) After completing the online reservation and getting my confirmation; I then went to the Uhaul Store the following day where the storage unit was located to checkin for my unit. The new female employee was pleasant but did not know everything she needed to know to complete the transaction in the proper way. The following morning, I decided to check my credit card and noticed I was charged $10.71 that I did not authorize. I immediately called the Uhaul phone number on the receipt. A male answered and I explained why I was calling, he then transfered me to a corporate customer service area and I was placed on hold for approx. 15 mins. I had to explain again why I was calling to the customer service person who answered. He then said the charge was for a lock. The lock should have been free with move-in Promotion. He said he couldnt help with the disputed charge. He said he would have to transfer me to the dispute dept. He then placed me on hold again for another approx. 20 mins. A female named Amanda answered the call, I had to explain again the reason for my call. She was very pleasant and tried to help but said she did all she could do on her part and would have to have management call me. I received a call from Josh, the Manager at the Pueblo, CO Store. I had to explain the issue again. (Now a 4th time) We talked then he began to argue about the way the rental procedure was handled incorrectly verses who should have did what on their end and my end. After insisting him to remove the charge, Josh then refunded the lock charge. I asked and received a email confirmation on the lock charge refund transaction and told him I would be seeing him shortly. I then drove to the storage store, asked for him and waited until he came to the counter. I told him that I did not feel the situation was handled correctly and I did not want to do business with people that made unauthorized charges to my account. I wished to cancel the agreement. I had not moved in yet. I gave him the unopened lock. I requested a receipt copy of the credit card refund on storage cancelation. He instructed the female at the counter to process. I then left and rented another unit from a competitor who was further away. It was done online and completed within 15 mins, no hassles or unauthorized charges made from new location. I will not use or recommend Uhaul in the future.Tina S. | Overall Experience
Never had problems with U-haul. Always was able to get anything I needed from my unit. Just could do with the rising costs of keeping my unit going.Ricky L. | Overall Experience
Customer did not leave a comment.MICHAEL D. | Overall Experience
Everything was wonderful except the access to the storage after hours there was no access after store hours.Michael C. | First Impressions
Completely screwed up the account.Daniel P. | Overall Experience
Customer did not leave a comment.Savannah S. | Overall Experience
Customer did not leave a comment.LINDSAY C. | Overall Experience
Most of my issues with the service had to do with billing. Constant price increases with minimal notice. I feel that 4 increases in 3 years was a bit much. That is why I moved my items out as soon as I closed on a house closer to me. I am using a local secured facility for half the price.Ryan B. | Overall Experience
Thank you so much for allowing me to use your services and I will definitely recommend your establishment to others that I know and meet. And again thank you and your entire staff.MERVINE M. | Overall Experience
Customer did not leave a comment.Terry E. | First Impressions
Customer did not leave a comment.Deedra R. | First Impressions
Customer did not leave a comment.Katherine M. | Online Move In
Always enjoyed utilizing and trusted the company.Vida E. | First Impressions
Not sure if i just missed the description or not but the unit was not as tall as i was expecting. We also had to unload all of our stuff farther away from the unit than expected.Steven N. | Online Move In
Customer did not leave a comment.KITHWA M. | First Impressions
Customer did not leave a comment.Nika E. | First Impressions
Thanks uhual! Quick and painless!Vincent H. | Online Move In
I was treated like a second class citizen. The staff except one acted like it was a chore to take their time with me. And some of the staff would tell me something and then do the opposite and tell me to bad. Won't give 5 stars to that franchise.Sharon A. | Overall Experience
I need to change the address and the name on the account they have it messed up and it needs to get fixed thank you please call me at 719-778-4594 so we can get the account straight thank youLeann M. | First Impressions
Customer did not leave a comment.Savannah S. | Online Move In
No lights in storage units would have been helpful..but other than that everything was goodRobert W. | Overall Experience
Customer did not leave a comment.DAN W. | First Impressions
Customer did not leave a comment.Tristan J. | First Impressions
Customer did not leave a comment.ROSS P. | First Impressions
Customer did not leave a comment.Jodi S. | First Impressions
The staff at the Carruth Court address in Pueblo, CO are fabulous. George stood out as they helped above and beyond when we were removing our items from storage. It was very hot, our moving helpers canceled, leaving my 13 year old and I to load in the desert heat and sun. George recognized our plight, and stepped in to help. I was suffering from heat stroke so George gave us a place to rest and plenty of cool water to reduce our symptoms. Everyone employed at this facility is great, however that day, George took the time to help us get finished with our move out.Venessa G. | Overall Experience
Customer did not leave a comment.Linzey D. | First Impressions
They were life savers..the help i was supposed to have wasnt able to come. They were nice enough to help unload ny grandmas china hutch taking extra care to not let the rain get it. I was stressed that i wasnt going to be able ti get stuff unloaded in time but the worker was very calm, told me not to worry they would help me and wasnt upset or rude about my situation..which made things go much better. I would definitely recommend them to anyone. Thank yoh again!Mycca P. | Online Move In
Customer did not leave a comment.Hannah K. | First Impressions
Customer did not leave a comment.LINDSAY C. | First Impressions
Customer did not leave a comment.Hunter H. | Overall Experience
Customer did not leave a comment.Louis G. | Overall Experience
Customer did not leave a comment.RIch M. | Overall Experience
Friendly store staff they were amazing best I've come by! If it wasent for that staff I would be blowing up the bad reviews......but overall UHaul was a mess Had to make 3 different truck rentals all at different locations because they would reserve me a vehicle they didn't have available! And than on top of that was overcharged for accessories. I have waited on hold to talk to someone twice for over 50 mins even tho the wait time said 20 mins. I'm furious I tried to cancel my storage and they said their systems were down And than a day later I was charged for the whole next month !!!Raquel R. | Overall Experience
Customer did not leave a comment.Jacqueline D. | Online Move In
Jonathan and George provided excellent customer service. They were very helpful and kind.Zaira G. | Overall Experience
You should let your customers know that you don't have access cards and cannot access storage . I drive 3 hrs one evening to get something out my storage. Your web page and notices outside say access cards, access storage till 10pm. I was there at 6pm. You seriously need to address that problem. Otherwise a great place.Tammy B. | Overall Experience
Your staff at all locations are great. Your phone customer service system is horrible not the people but accessing help from roadside assistance is very disfunctional. I will never use your company again. Even the staff at your store had trouble getting help for me the way your phone system works or should I say doesn't work.WILLIAM R. | Overall Experience
The main problem I had was with billing. I kept getting emails and letters claiming I was behind in my payments and owed late fees even though I was current and had receipts to prove it. I rarely got staff at the facility on the phone when I called and routinely got directed to a call center that agreed I was paid up according to their records but were never able to stop the continuing threats I received via mail and email.MARK A. | Overall Experience
Very helpful. Friendly.Tammy B. | First Impressions
Great service team! Dealing with equipment return and storage needs was a breeze.Edgar P. | First Impressions
The entire team made my stressful move day, much less stressful because of their great care!Edgar P. | Overall Experience
Very hard to get hold of, actually impossible. Manager gives away storage you reserved. Corporate communications are also unavailable. Cancelled my reservation before I even moved in. Gave away my reservation! What! Local manager blamed it on Corporate reservation problems. Not my problem. Moving is stressful enough without a national company giving you the run around!! Horrible experience with Pueblo Co location! Josh needs to go as a manager. Also rude when I had to ask my 71 year old mother to go to check on my reservation. The one Josh gave away!!!!judy S. | Overall Experience
Customer did not leave a comment.Joslyn M. | Overall Experience
Local storage gave away my reservations with credit card on file to another person. Staff was very rude and not helpful until I had to contact corporate office.judy S. | First Impressions
Lighting either in the units or right outside the units would be helpful. We did not have a light and they are dark to find anything. Otherwise greatmary s. | Overall Experience
The gentleman who checked us in was extremely helpful.Karen N. | First Impressions
Customer did not leave a comment.Stephen D. | Overall Experience
I was told that I would have GROUND-FLOOR ACCESS I was told that the 1st month's rent was FREE I was told that it was an 8X10X5 I asked if the truck and the storage unit were going to hold all of my furniture and other belongings. Nothing I was told were actually TRUE! I had to scramble to get another storage unit because the Truck AND the storage unit WERE TOO SMALL! Nothing the first representative told me WAS EVEN CLOSE TO THE TRUTH! My family is their friends made trips IN THEIR OWN PRIVATE VEHICLES to help finish my move. I want a full refund for the entire "UHAUL MOVING EXPERIENCES" of one lie and additional Fee after another. I have posted the whole thing on my public media sites telling the world AVOID USING UHAUL AT ANY COST! MEANING HUNDREDS OF PEOPLE NOW KNOW HOW BADLY UHAUL HAS TREATED MEkara c. | Online Move In
Very clean and good customer serviceConstance G. | Overall Experience
Very helpful and friendly group working there , very cleanJuanita J. | Overall Experience
Staff very helpful & courteousLilliann D. | Overall Experience
Customer did not leave a comment.Duwayne H. | First Impressions
Every time I went (including drop off of truck) to the store everything was good. The staff was always very helpful. I found a new place to buy boxes. Your boxes are excellent and very well priced. Especially because I bought them in bundles. I truely enjoyed my experience. The truck was even so much better than they used to be.Charles B. | Overall Experience
The units were easily accessible and the staff was greatGregory W. | Overall Experience
AKEVIN V. | Overall Experience
They were great . I now rented a storage unit.Margeret R. | First Impressions
only negative comment is my daughter needed to pee and there was no toilet paper in the restroom. also this facility is always so busy they need more help during peak hours to get things fasterRachel R. | Overall Experience
My opinion; Putting a person with disabilities on the top floor is shameful. I've used uhaul for 20 years. Here in Colorado. And in other states I ve resided in. So will be removing the personal itemsRegena J. | First Impressions
The hours for the facility are not convenient! when your renting a unit. And the price for an 8 °× 10 is pricey. The staff was fantastic Ron gets 10 thumbs up, great guy. And outside guy was great .Regena J. | Overall Experience
Always helpful and kind staff - much appreciated!tisha c. | Overall Experience
Really appreciated the staff making a storage space available to me on short notice!Laura G. | Overall Experience
Only issue I had was the access card for after office hours use, but that wasn’t a big issue to me at all. I had a great experience for the 3 years I rented there.MICHEAL P. | Overall Experience
Had storage for many years and never had any problems. Thank youCAROL G. | Overall Experience
Great people! Left a jacket there by accident and they called me a week later and found it in one of their trucks. Really appreciated that. Payment was easy and the facility is nice!shantelle b. | Overall Experience
Associates at U-Haul Pueblo were very helpful and responsive.David W. | First Impressions
had the unit for just 4 days I could have picked up a roof bag to transport the few items for less realized this just after leaving facility at the Walmart across the street ask for refund 80$ 4 daysJames r. | Overall Experience
Very friendly, efficient, and helpful.Renae W. | First Impressions
Even though I had a slight inconvenience with my movers, the staff at Pueblo Uhaul stepped up helped solve all of the problems. Josh and Donna were the perfect balance of personable and professional.ALVA B. | Overall Experience
N/Aliz m. | Overall Experience
Staff was super and did an excellent job. 5+ stars to the entire staff.Michael E. | Overall Experience
Good experienceDale S. | Overall Experience
I like these guys. always helpful.ADAM S. | Overall Experience
If could give a negative ( -5 ) that's what I would give U-Haul.Jacqueline S. | Overall Experience
Our store rep was completely awesome. Very nice .Alfonso R. | Reservation
Everything Went goodDale S. | Reservation
Very friendly, knowledgeable and accommodating.Marie H. | Reservation
The service was great. Personnel very friendly and eficiente. And I got the best deal ever.Fernando Z. | Overall Experience
ExcellentMiriam M. | Reservation