Customer Reviews for U-Haul Moving & Storage of Pueblo

The Lady we worked with was fast and friendly in and out and on our way thank you!

I called Uhaul to reserve a truck, Reservation #: 88398868. My confirmed reservation was for a 10 ft truck. When I get to the location, when it is time for me to pick up a 10 ft truck and use it, it isn't available. They bump me up to a 15 ft truck because obviously, I need a truck and they don't have the one reserved. My issue is that they charged me $29.99 for a 15 ft truck when I reserved a $19.99 10 ft truck. They also were "unable" to comp me the price difference. I didn't have a choice because I needed the truck at the time I picked it up. There are other Uhaul locations. There are other companies such as Budget as well. This feels like extortion. If the truck I wanted wasn't available at the location, then I should have been informed when I was shopping online for a truck reservation, when I was on the phone with a Uhaul agent. I would certainly not recommend this location to another person.

Make sure trailer is clean before pickup, was covered in gravel. Customer service representative did clean while we waited. Repair defects. Bent decking prevented us from moving strap into proper position. One rubber retaining strap wouldn't stay locked in for the fold down fender.

You could improve on your customer service skills and your fucking professionalism. This location is a joke

Wasn't informed what it would cost after taxes when I received the call to confirm they didn't inform me of it either. Then when I arrived it was stressful because I was picking up disabled son in a difficult time short on cash I wasn't happy with that part of it the gentleman that helped was ok the gentleman that hooked it up was kind. The drop off there was no one to help me unload it Catherine Alejandre

Local store was grate. Although costmer service with uhaul was a. Joke! I will never use there service again

Nothing

The only thing that was disappointing was that I booked a 6:00 AM pickup online and when I got to the location the vehicle was not ready. I had to come back an hour later when the location opened. The associate was very helpful and apologized. It would be helpful if the app would not let you choose a pickup time if it is not available.

My truck wasn't there in time asked about a credit said only if you didn't receive a truck at all need to add that in big print

Have 1 more helper. The 1 guy did awesome but he worked his but off getting me going while 2 or 3 other customers were waiting.

You should let your customers know that you don't have access cards and cannot access storage . I drive 3 hrs one evening to get something out my storage. Your web page and notices outside say access cards, access storage till 10pm. I was there at 6pm. You seriously need to address that problem. Otherwise a great place.

Every associate was extremely helpful. I have zero complaints.

Wash the inside of the windows as well as the vehicle

The online preregistration was faulty which resulted in needing to process the rental person to person delaying my starting time. The bed of the pickup truck had snow and mud in it that I had to clean before moving my items. That caused another half hour delay in my moving process. Lastly I did not receive my texted receipt until the following day.

Make certain employees masks cover their noseduring pandemic

Great experience, friendly people at check in and check out made so simply and effortless. Thank you! Hina

Very polite staff

uhall staff are customer friendly and professional . with towing knowage ..

Perfect

Inside of the vehicle was spotless, but the exterior of the pickup was filthy

It wasn't the location. Was directed to a different store which was 10 miles further than the original store I had chosen. But this had been the third time in a year that I have had a problem with uhaul. I will not be using them any more.

Great customer service

The employees were very respectful, considering all the U-Haul implemented cross reference/photo/License/secondary reference. Service personnel were excellent. A clean and well lit facility.

Quick, thorough service. In and out. The way it should be.

Get more help

Have the item that I reserved. I reserved a 5x8 trailer weeks in advance. The day I arrive I am told that it is not there because someone didn't return it. However, there is one on the lot right now. I ask about that one, and am told it is “in-town” only. Then I am told I can drive to another location 40 miles away to get the one I want. Brutal.

Greeting customers with a happy smile instead of a smug look. Paying attention to people who arrive first and having a clean vehicle to start off with, instead of having the back window wiped with a towel to see out.

Great customer service. Made sure everything was satisfactory. Very friendly.

George was extremely helpful and knowledgeable when booking in person. I would definitely look for him next time I use Uhaul. Charity helped me change my reservation last minute by phone at midnight. It was a total surprise that Uhaul had 24 hr service. That was a great benefit!

No improvement necessary service representative are nothing but fantastic helpful kind and customer oriented

Great customer service!

Your online reservation system is pathetic and a pure waste of time. Nothing I entered with our reservation came to this center, and this is a recurring problem. Knowing this, we will still use this center as they provide great service and are close. We just know in advance that it won't work, nobody's doing anything to fix it and we have to send administrative staff to pick up the vehicle as they are credit card authorized.

I can't say Thank You enough. Your facility and call center staff were absolutely the best! We had to change our pick up time 4 times because our home closing was delayed over and over. Every time I called your staff I was met with understanding and a how can we help attitude. When I picked up the Uhaul truck your service people were personable and very helpful. I don't usually spend time completing these surveys, but your staff won we over. Your selection of staff and training of them speaks loudly to your company mission and values. Thanks for making our move to a new home - just days before Christmas - a smooth and quality experience. Please let your staff know how much they are appreciated. Take care, the Medina Family.

Everyone was very helpful and friendly. I appreciated their help with check in.

Issue with the ignition key; it was difficult to get the key to turn in the ignition. I told the staff about the problem when I returned the truck. Great staff at this location!

Your staff at all locations are great. Your phone customer service system is horrible not the people but accessing help from roadside assistance is very disfunctional. I will never use your company again. Even the staff at your store had trouble getting help for me the way your phone system works or should I say doesn't work.

The main problem I had was with billing. I kept getting emails and letters claiming I was behind in my payments and owed late fees even though I was current and had receipts to prove it. I rarely got staff at the facility on the phone when I called and routinely got directed to a call center that agreed I was paid up according to their records but were never able to stop the continuing threats I received via mail and email.

Really I am NOT recommending any improvements. The UHaul was extra clean and drove very comfortably. And the Agent that help was very nice and knowledgeable.

Very helpful. Friendly.

My move went very smooth with the 26 foot truck.

Your people and your locations are fine. Your phone and customer service system is barely operable. When calling for road assistance I should not be put on hold after many attempts to connect only to get bogus information. Long story short, your poor customer service infrastructure cost me a couple of nights extra stay, because your truck broke down. Then since it went bad at your location I had to unload in your storage instead of my own 8 miles away. Now I have to figure and pay to move out of your location to my own when I could have avoided it all together. I'll be putting a hitch on my vehicle and won't use your service any more. At the very least you could lend me a trailer to move my things, but I doubt you would. I'm very unhappy with this.

I rented 2 26 foot trucks. The first truck was dirty and had 1/4 tank of gas. I retired it to the location I rented it from. I was running out of room in the truck so I rented another 26 foot truck and when my wife got there they said all they had was a 20 foot truck and it was the same price. We needed sit and were short on time and we settled. This truck was also dirty and stunk like marijuana. The smell was bad, our stuffs smelled like it after we unloaded it. They changed the drop off location to one on the other side of town, atleast 15/20 minutes from the one I rented it from. I will not rent another uhaul from this location

Not much! Things went really well. Thanks!

Great customer service. Always so quick easy and friendly place to rent from

Ramps rather than stairs in your storage building. Johnathan was amazing, exceptionally helpful and will look to you before looking elsewhere from now on.

Just want to shout out appreciation to George, my return check in professional. He did a superlative job in providing great service.

I received great customer service and the equipment was clean, maintained and readily accessable. I can't think of anything to improve

Employee was very helpful and courteous.

The trailer i rented needs worked on. The ramp fell down and the chains weren't keeping it in place. I alerted the workers

It was great and well vary appreciated thanks

None

The check out process is a little slower than I would like, but not terrible.

I reserved a 26' truck at a location 3 miles from me and they moved me to another location that was 12 miles from me which cost me an extra $20 in mileage because they didn't take a unit to the location I needed. I orders a 26' and when I got to the location they just told me there was none available so your getting a 20' unit...this unit was not big enough to move all of my furniture so I have had to move the rest of the stuff with my personal truck. When I got the truck home and opened the box it had a horrible smell of pot in the back which made me and my son sick smelling it all day and by the time we got to our destination we could smell the pot on our household items. I have rented with U-haul many times and have never had these kind of problems but this experience was absolutely horrible! I have to move my stuff from Colorado to Arizona in two months and I planned on using U-haul but this experience has me thinking about renting from another company! I believe I should be entitled to a full refund after not getting the vehicle I requested and having to deal with the horrible smell of pot the entire time I was loading and using it! If I didn't need to be out of our house on that day I would have refused the truck but I was left with little choice to get out of the house that day.

Thank all who helped, wait time was a little long but overall good experience.

Requested and reserved pick up location in Colorado City, Co but Uhaul changed location to Trinidad at last minute. I had to call ahead to change to Pueblo. Why the hassle and not where I wanted pick up? Pueblo location was very kind, opened early and was easy to pick up at. Good customer service.

George is always an absolute pleasure to work with. Your team goes above and beyond to make it a good experience, every single time!

Always have someone at the counter, or set up a camera with a screen in the back so you can see when someone is waiting.

Awesome customer service! Keep it up

Every aspect was professional and easy. Appreciate the prompt service and excellent staff, customer service on phone, pick up and drop off was the best I have encountered!

Doesn't get easier!

N/a

Your website failed to allow me to pick up the vehicle because it was in a crashed status. It took me almost an hour to rent a vehicle. You should make your basic infrastructure work if you want to do business with others. Overall I would rate this transaction the worst possible method of moving. You guys need to clean your act up. Every part of this experience was amateur.

Great service team! Dealing with equipment return and storage needs was a breeze.

The entire team made my stressful move day, much less stressful because of their great care!

Very hard to get hold of, actually impossible. Manager gives away storage you reserved. Corporate communications are also unavailable. Cancelled my reservation before I even moved in. Gave away my reservation! What! Local manager blamed it on Corporate reservation problems. Not my problem. Moving is stressful enough without a national company giving you the run around!! Horrible experience with Pueblo Co location! Josh needs to go as a manager. Also rude when I had to ask my 71 year old mother to go to check on my reservation. The one Josh gave away!!!!

Local storage gave away my reservations with credit card on file to another person. Staff was very rude and not helpful until I had to contact corporate office.

Lighting either in the units or right outside the units would be helpful. We did not have a light and they are dark to find anything. Otherwise great

The gentleman who checked us in was extremely helpful.

I was told that I would have GROUND-FLOOR ACCESS I was told that the 1st month's rent was FREE I was told that it was an 8X10X5 I asked if the truck and the storage unit were going to hold all of my furniture and other belongings. Nothing I was told were actually TRUE! I had to scramble to get another storage unit because the Truck AND the storage unit WERE TOO SMALL! Nothing the first representative told me WAS EVEN CLOSE TO THE TRUTH! My family is their friends made trips IN THEIR OWN PRIVATE VEHICLES to help finish my move. I want a full refund for the entire "UHAUL MOVING EXPERIENCES" of one lie and additional Fee after another. I have posted the whole thing on my public media sites telling the world AVOID USING UHAUL AT ANY COST! MEANING HUNDREDS OF PEOPLE NOW KNOW HOW BADLY UHAUL HAS TREATED ME

Very clean and good customer service

Very helpful and friendly group working there , very clean

Staff very helpful & courteous

Every time I went (including drop off of truck) to the store everything was good. The staff was always very helpful. I found a new place to buy boxes. Your boxes are excellent and very well priced. Especially because I bought them in bundles. I truely enjoyed my experience. The truck was even so much better than they used to be.

The units were easily accessible and the staff was great

A

They were great . I now rented a storage unit.

only negative comment is my daughter needed to pee and there was no toilet paper in the restroom. also this facility is always so busy they need more help during peak hours to get things faster

My opinion; Putting a person with disabilities on the top floor is shameful. I've used uhaul for 20 years. Here in Colorado. And in other states I ve resided in. So will be removing the personal items

The hours for the facility are not convenient! when your renting a unit. And the price for an 8 °× 10 is pricey. The staff was fantastic Ron gets 10 thumbs up, great guy. And outside guy was great .

Always helpful and kind staff - much appreciated!

Really appreciated the staff making a storage space available to me on short notice!

Only issue I had was the access card for after office hours use, but that wasn’t a big issue to me at all. I had a great experience for the 3 years I rented there.

Had storage for many years and never had any problems. Thank you

Great people! Left a jacket there by accident and they called me a week later and found it in one of their trucks. Really appreciated that. Payment was easy and the facility is nice!

Associates at U-Haul Pueblo were very helpful and responsive.

had the unit for just 4 days I could have picked up a roof bag to transport the few items for less realized this just after leaving facility at the Walmart across the street ask for refund 80$ 4 days

Very friendly, efficient, and helpful.

Even though I had a slight inconvenience with my movers, the staff at Pueblo Uhaul stepped up helped solve all of the problems. Josh and Donna were the perfect balance of personable and professional.

N/A

Staff was super and did an excellent job. 5+ stars to the entire staff.

Good experience

I like these guys. always helpful.

If could give a negative ( -5 ) that's what I would give U-Haul.

Our store rep was completely awesome. Very nice .

Everything Went good

Very friendly, knowledgeable and accommodating.

The service was great. Personnel very friendly and eficiente. And I got the best deal ever.

Excellent

I have mixed feelings about my help with UHaul. Almost a week after the UBox had been returned to Uhaul I still got yet another call asking if the UBox had been cleared out ... seriously?!

Very helpful, expediently and convenient

Thank you

The employees were always very polite and helpful, any time that I visited my storage unit. I was constantly impressed, as they were always, very busy. They do excellent work keeping up with the rush.

U-box did not arrive on time as scheduled, but refund was applied for the number of days late as promised. Location is very busy at times resulting in long wait times.

Trying to charge me for a months rent when they stated I had a free month at the beginning but apparently it wasn't true. Have contacted a lawyer over the matter. Staff wasn't helpful

Storage facility is great. Only problem is the UHaul system is always down when you go to pay your bill most every month... in person or online... very inconvenient but not this facility’s fault.

The storage facility has a keypad for after hours that is nonfunctional so you can't have access after business hours, which is inconvenient if you work late. Otherwise an above average experience

Thank you for a great experience :)

Everything went smoothly and the staff was very helpful!

The store is impossible to get a hold of and the place is always packed resulting in long lines and longer waits

Thanks