Customer Reviews for U-Haul Moving & Storage of Queensbury at Dix Ave

146 reviews

308 Dix Ave   Queensbury, NY 12804
(Formerly known as K-Mart)

(518) 798-7550

Location Hours

  • Mon-Sun: 8 am - 4 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(518) 798-7550

308 Dix Ave
Queensbury, NY 12804
(Formerly known as K-Mart)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 4 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Being new and building as you go, I'm sure it's difficult. I only had the choice of interior storage at the time I needed it. They even checked there other stores for me.

Jeffrey J.  |  Overall Experience 
Rating:
5.0

Good luck in your endeavor. You will be successful and be here for years to come. Your daughter is beyond adoreable and its a bit scary how smart kids are these days.

John B.  |  First Impressions 
Rating:
5.0

Associate was very friendly and helpful. Pick up was quick. Was also able to add other needs to rental. Associate also explained where to get roadside assistance. Excellent customer service!

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

ANNB R. 
Rating:
5.0

Customer did not leave a comment.

KYLEF P. 
Rating:
4.0

Computers were not set up. Made a reservation for a 10x15 but because it was inside could not use it as I arrived late afternoon after driving 3.5 hours from CT. Inside storage was only available until 4pm so we had to use a 10x10 located outside and it rained most of the time we were unloading. Glen was very helpful but only could do what he could do. Was not happy with this but everything else was okay.

William N.  |  First Impressions 
Rating:
5.0

Glen went above and beyond for us! 5 Star Dealer! *****

James A.  |  First Impressions 
Rating:
2.0

No signage Parking lot was just paved; could not drive on it My pick up location was changed and caused me to drive 125 miles round trip to get it.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Wendy B.  |  First Impressions 
Rating:
5.0

Nothing! Very friendly service.

ANTOINEK D. 
Rating:
5.0

Better signage for location and office.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

ROGERLEIGH A. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

Everything was almost to good to be true. Overall a very good experience

John B. 
Rating:
4.0

Have better documentation of scrapes as we had to take many pictures as was not "starred" including chips in the glass of the front window.

Richard G. 
Rating:
3.0

Customer did not leave a comment.

Justin K. 
Rating:
3.0

Dropped truck of after hours, did not see anyone on site but talked to owner and he was very helpfull.

WILLIAM N. 
Rating:
4.0

Customer did not leave a comment.

Maria G. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

This facility, when fully operational will be the storage solution of choice for discerning patrons.

Richard S.  |  Overall Experience 
Rating:
3.0

a little confused as to were to the front office door was.

DAN C. 
Rating:
3.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

chris d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

MARIA ROSE L. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

This is a beautiful, state-of-the-art facility. Because it is indoor, we felt comfortable storing art and electronics. The employees are extremely helpful and accommodating.

william m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard K. 
Rating:
5.0

Casondra at the Dix Ave Queensbury NY 12804 Location was greet

ANTHONY P.  |  First Impressions 
Rating:
3.0

Didn't check running lights on trailer for us and had to run the flashers on the trailer at night. A tire also went flat over night

Albert S. 
Rating:
5.0

Customer did not leave a comment.

Derry C. 
Rating:
3.0

Your 24/7 mobile pick up was a bit shaky at best. I took pics of the truck to show things that concerned me and they would download but when I went to the next side of the truck and took another pic the first pics from the other side of the truck disappeared. Also when I went to take pics of the odometer and gas levels when picking up the truck for my own records and then tried to go back to the U-Haul app it went back to the beginning but said I was good to go which was a little confusing as I did not think I had completed the pick-up process.

Jeffrey P. 
Rating:
2.0

No signs. I drove up and down the street looking to this location. Turns out it is in an old K-Mart building. I dropped the truck of around 4:30pm or so and I had until the next day to drop off. I am being charged $20 for after hour drop off. NOT HAPPY ABOUT THIS!!!

Chris C. 
Rating:
3.0

We dropped off our truck after business hours and left the keys in the drop box. It all worked out fine but was a bit strange to just leave it without checking in with a person! We returned the truck with 3/4 tank of gas as instructed but it looks like we were charged for it.

Susan S. 
Rating:
5.0

Glen took great care of me. I'd highly recommend their services.

BENJAMIN W.  |  Overall Experience 
Rating:
5.0

Everything was smooth and great.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Donnam M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Was a bit bothered that the fuel gauge was marked as 7/8 full but was actually just over 3/4. Was in a rush and didn't go back in to correct. Ended up costing me 2 gallons.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Leanne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEANNECATHLYN M. 
Rating:
5.0

If only the U-Haul Business would update their system and communications .. dealing with a local service is NOT a problem it is when you have 5 different people taking calls and no one knows what is going on nor can they keep track of what is going on! We were overcharged because our order for 2 26' trucks and 1 auto carrier got divided up by the system! this was all one order and suppose to be picked up on the same day and your people who were not from the stores in Glens Falls (Exit 18 and Dix Ave) messed everything up. It was a nightmare for us! On-line changes were not updated and phone calls from too many who had no idea what was going on!! Only people a person should have to deal with is the local place they are picking up from and even at that our Rep had to work around a system that wouldn't give accurate info and update as it should have!!!

steve M. 
Rating:
5.0

Customer did not leave a comment.

Erik H. 
Rating:
5.0

I don't have any suggestions, as this was the most straightforward rental I have ever done. Thank you!

MICHAELL R. 
Rating:
5.0

Customer did not leave a comment.

chris d.  |  First Impressions 
Rating:
4.0

Manager was amazing. Very helpful and accomodating. A+++

Chad L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNARDO S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

NORMALYNN C. 
Rating:
4.0

Clean up the inside of the building. It was a dangerous walk to the counter

Troy S. 
Rating:
5.0

Customer did not leave a comment.

Donnam M.  |  First Impressions 
Rating:
5.0

Staff was very courteous and professional. Made return process easy.

Ronald A. 
Rating:
4.0

The signage for this location is hard to see. It is in an old KMart store and the signs to identify the office entrance are not very noticable.

David R. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
4.0

Friendly staff. Convenient location. Easy access. Slightly more expensive than their competition however.

BENJAMIN W.  |  First Impressions 
Rating:
5.0

Cassondra was an amazing CS representative. Very friendly and attentive.

Jacob N. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Very convenient in a short notice

John W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

John A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

CARRIELYNN L. 
Rating:
5.0

Customer did not leave a comment.

ANNE W. 
Rating:
4.0

Fast & prompt service. Will definitely use this location again.

DAVIDPAUL J. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO J. 
Rating:
4.0

Customer did not leave a comment.

HENRYN T. 
Rating:
5.0

Huge lot and great people

Kevin D. 
Rating:
4.0

Incredibly helpful staff. They were able to take care of all of my issues. Excellent customer service!

Chad L.  |  First Impressions 
Rating:
5.0

Very proffessional

Larry W. 
Rating:
5.0

nice open pick up aera, staff did a good job getting me out quick with my trailer

JAMES C. 
Rating:
5.0

Glen is awesome! Will go the extra mile for outstanding service every time!

Jon D. 
Rating:
3.0

Still under renovations.

James C. 
Rating:
5.0

Customer did not leave a comment.

Frederick F. 
Rating:
5.0

Nothing. Very helpful folks.

Jeffrey C. 
Rating:
3.0

Was told this location would have an attendent till 7pm. And when i arrived to drop off trailer no personel where on site and location was closed. Had to do online drop off procedure

NATHANIEL D M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
4.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Just need to identify where the drop off is was lost like two other couples looking where to drop the trucks off. We walked into the entrance but no one was in the warehouse.

EDUARDO J. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
4.0

Customer did not leave a comment.

frank F. 
Rating:
5.0

It was a great .Thankyou,

richard R. 
Rating:
5.0

Glen was very helpful. Hooked up the trailer and I didn't have to do a thing to it the entire 1850 miles over five days. And it was loaded to the MAX weight! Trailer was well maintained with what looked like brand new tires and greased fittings all around.

BRIANDANIEL I. 
Rating:
5.0

The people working at this location were wonderful and very much appreciated!!

Ruth C. 
Rating:
5.0

Customer did not leave a comment.

Zachary K. 
Rating:
5.0

Great customer service with Glen huge help and was great to work with

Mikayla R. 
Rating:
3.0

Customer did not leave a comment.

Craig G. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
4.0

The website is not great. Why would it allow me to select a location that did not have the equipment I requested? The website was the worst part of whole process. The staff at BOTH uhauls, my preferred location and the one I actually dealt with, were very nice and helpful

DONNAM M. 
Rating:
3.0

Customer did not leave a comment.

WALTERFREDERICK B. 
Rating:
5.0

Nothing ...... everything was excellent

MARKJOSEPH P. 
Rating:
5.0

The employees did not wear masks at all and it took 15 minutes to verify our online order.....

susan B. 
Rating:
5.0

This was the first time we've rented a trailer, the agents on site were so helpful and answered all our questions! Would absolutely recommend this location!

MARKA C. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Your website was down. But Glen came to our rescue! Everything went well.

CYNTHIA E. 
Rating:
5.0

Cargo area could of been cleaned better there was clay all over the floor

Jacqualine P. 
Rating:
5.0

Very helpful and friendly

Lanitajean R. 
Rating:
5.0

Glen was fantastic !!!! and a pleasure to work with. I am going to tell everyone to see him for sure.!

Vincent P. 
Rating:
5.0

Everything was great. Excellent customer service!!

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

ERNEST G. 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

Everything was great I did a after hours return and it was a little confusing

Derick S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

danny D. 
Rating:
2.0

No personnel to help. Drop box hard to find. Only open until noon.

SUSANE H. 
Rating:
3.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

Lower rates for mileage fees or offer free miles first.... also the truck sounded like the fan was going to blow up so maintenance your trucks often

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Janet F. 
Rating:
3.0

My reservation was almost 45mins late and no one was at the location when it was open for business per the hours listed. Called their phone number and the woman I spoke with wanted me to reserve my rental again. Although the truck was clean to the look, it had a foul smell in the cab.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Truck was there but the key wasn't! We were originally told to pick up the truck in Warrensburg after 7pm- after business was closed. After much stress and waiting for uhaul to figure it out we were directed to this uhaul location 25 minutes away. All went smoothly from there.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Had trouble finding the location barcode to scan then found it inside the foyer and couldn't scan but when I called he made it easy for us.

Nancy P. 
No reviews have been submitted for this location.

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