Customer Reviews for U-Haul Moving & Storage of Rapid City

6533 reviews

20 Deadwood Ave   Rapid City, SD 57702
(Intersection of Deadwood & Omaha)

(605) 348-1151

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(605) 348-1151

20 Deadwood Ave
Rapid City, SD 57702
(Intersection of Deadwood & Omaha)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Andrew W.  |  Overall Experience 
Rating:
5.0

Morgan understands how to run a business. She is friendly, works her butt off, and knows the place inside and out. Easily the best U-Haul location I've ever used.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
4.0

Honestly no complaints

Jonathan F. 
Rating:
2.0

Wasn't even acknowledged when I walked in despite 3 employees working. When finally acknowledged, they acted like it was an inconvenience that we were there. I won't rent from this location again.

AIMEE G. 
Rating:
1.0

Tell them about the hidden fees

KERRY M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Staff was extremely knowledgeable and friendly. I highly recommend this location.

ILISSA C. 
Rating:
3.0

Customer did not leave a comment.

SHELLY F. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
3.0

Customer did not leave a comment.

NATHANIEL G. 
Rating:
5.0

Customer did not leave a comment.

ronald g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
3.0

This is no fault of U Haul but there's serious road construction around the site making vehicle return challenging. The staff were pleasing but I could tell it was causing extra stress on everyone working there.

BRADLEY C. 
Rating:
5.0

Kind, courteous and helpful staff!

Kyle G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD U. 
Rating:
5.0

Quick service. Very friendly.

Mason M. 
Rating:
5.0

Customer did not leave a comment.

DAVID Z. 
Rating:
2.0

Because of the road construction the place is a disaster to get to and a disaster to drop off equipment because of lack of space. I needed to use the restroom--oh my. Could someone try and clean iy sometime.

Jean J. 
Rating:
5.0

Great truck. Super people.

Jon H. 
Rating:
5.0

Tammy is the representative that re- checked in equipment on this end. Very helpful and pleasant. Thank you.

RONDA B. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
4.0

Customer did not leave a comment.

CHANA M. 
Rating:
5.0

Customer did not leave a comment.

PAUL Z. 
Rating:
5.0

Customer did not leave a comment.

GINA M. 
Rating:
5.0

Very nice clean and great customer service at this location thank you very much.🙂

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

RODNEY B. 
Rating:
5.0

Customer did not leave a comment.

Clarissa M. 
Rating:
5.0

Customer did not leave a comment.

Alivia K. 
Rating:
5.0

Customer did not leave a comment.

Wenzel C. 
Rating:
5.0

There's was some confusion. But In the end it was made right. Great staff. And if I could remember the lady that helped me at my return. She did awesome great communication. Because of her the experience turned into an awesome one.

Arlen J. 
Rating:
2.0

My issue was when I picked up the trailer I rented, the uhaul employee hooked up the trailer while I was on the phone. He said it was all good to go and took a picture. Problem is I got around the corner of the building and the trailer comes off my hitch. Turns out the employee never tightened down the receiver lock. This employees name was Jared

TYLER P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
4.0

Great staff

TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
3.0

Customer did not leave a comment.

JEREMY J. 
Rating:
1.0

There's a lot of room for improvement. 1. Change your system so when you auto fill a phone number the +1 does not delete the last number of the phone number. Pretty common in the U.S.A. 2. Fire your rude assed customer service representatives. 3. Don't have customers pick up equipment one day early and drive 540 miles round trip to pick up your POS truck with no compensation for fuel or miles used. 4. Fix your jenky odometers that somehow registered 68 miles more than the vehicle that was followed on the same 750 mile trip. 5. Actually have a human to receive equipment during normal business hours. Fixing these issues would be a great start to getting off the road of crappiest company to do business with ever list.

David G. 
Rating:
5.0

Customer did not leave a comment.

Jenna S. 
Rating:
4.0

Road construction made it hard to get in facility

THOMAS S. 
Rating:
3.0

Customer did not leave a comment.

GRANT B. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
1.0

Customer did not leave a comment.

AMANDA N. 
Rating:
5.0

Customer did not leave a comment.

Phyllis G. 
Rating:
5.0

Seemed short staffed like many businesses now but did a great job getting me into the truck I had reserved although U-Haul Corporate tried putting me a cargo truck...

Todd C. 
Rating:
5.0

Customer did not leave a comment.

Kathy T. 
Rating:
4.0

My only real complaint is the mileage price went up quite a bit . I rented a truck in May and it was .69 a mile then, and now it was1.09 that's a 40 Percent jump in price. That's A bit much have. Have a nice day

JOYCE R. 
Rating:
5.0

Poor engineering of the trailer latch design resulted in the inability to close the cargo door the last day.

Ellen H. 
Rating:
5.0

There was a huge communication gap between the reservation group and the actual store. There was no follow-up from the reservation staff on an issue they said they'd follow up on. Once I got to the location however, I received excellent customer service and was helped quickly. Jack was particularly helpful.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

KELLY JAY C. 
Rating:
4.0

Customer did not leave a comment.

EVAN W. 
Rating:
5.0

Customer did not leave a comment.

Laurel F. 
Rating:
2.0

I gave this an average review not necessarily for the UHAUL location itself, but the construction in front of the store made it very, very difficult to see how to enter the property. I know this is not the responsibility of UHAUL, but it would be helpful if there was a special notice or asterisk on your order voucher indicating temporary instructions for entry or some kind of warning about construction. I returned my truck in the dark and the street and parking lot werr not well lit, so I was afraid I'd hit a pylon or something. Just a suggestion to include temporary notices to your customers... Thanks.

STACEY S. 
Rating:
5.0

Keep up the great service!

CARTER K. 
Rating:
4.0

Very friendly.

SCOTT L. 
Rating:
4.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Benjamin was extremely helpful. Would recommend him for internal CASH award! Excellent service.

KAMLESH S. 
Rating:
3.0

Customer did not leave a comment.

Edward B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

U-Haul had a smoke smell and had ashes in the ash tray when the truck was given to me. Some air fresheners and checking the ash tray would go a long way.

Jacob L. 
Rating:
5.0

I had difficulty with the 24/7 mobile pick up process. Took my head shot, and ID just fine but would not accept my alternate contact with the same last name. Fortunately the office was still open so they just did the pick up for me.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Laurie D. 
Rating:
2.0

It is a pain to get at, Deadwood Ave. is under construction for two years. It just started recently. Omaha Ave is an absolute mess to get on the property. If I have a truck and trailer. This is not the place I want to drop something off.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

kenneth M. 
Rating:
5.0

Customer did not leave a comment.

MEGAN S. 
Rating:
5.0

Road construction made it a challenge in rapid city but once I got into the facility no problems. And the fella that helped me was great

LAWRENCE R. 
Rating:
5.0

Customer did not leave a comment.

taylor L. 
Rating:
5.0

Tami was super helpful. Made a very stressful day much better. Above and beyond. Great staff, plesent employees. The best DC in the country.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Tonya S. 
Rating:
1.0

I will never use Uhaul again even if it was free. This was absolutely the worst experience with customer care I have ever experienced.

barry R. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

Truck was missing the spare tire, was glad I didn't need to use it, everyone was very helpful and nice even though they where working long hours and shorthanded

JEREMY N. 
Rating:
3.0

Road construction made it hard to get into this place. Not their fault it just sucked

Colin W. 
Rating:
5.0

Just keep hiring as good as you have now employee's.

Allison M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
4.0

The location where I had reserved the truck, and received a confirmation, had no truck when I arrived. They were incompetent. They sent me to the Deadwood avenue site and they were excellent. How can you get a confirmation on a truck from a location and then not be able to fulfill the request?

DALE C. 
Rating:
5.0

Customer did not leave a comment.

Russell W. 
Rating:
3.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Christian H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN DANIEL B. 
Rating:
5.0

Very happy with our pickup truck and overall rental experience from this Uhaul location. I was not happy about the after hours return. Retun key box did not have bar code to indicate location and web site was not working correctly upon my early return. Fortunately, I called customer service and they provided me an email address to send photos in order to check out properly.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

MARTIN A D. 
Rating:
5.0

Great experience!

RACHEL R. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
2.0

Customer did not leave a comment.

MIRANDA B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
4.0

Customer did not leave a comment.

MARILYN S. 
Rating:
5.0

Great customer service

JANE W. 
Rating:
5.0

Nothing...eveything was great! The woman who helped me at the counter when I picked up my vehicle was extremely knowledgeable and helpful and made the whole experience a breeze.

MIEKA H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

This was a streamlined experience. The barcode needs to be moved over to the left of the key drop box as stated on the return section but the staff was amazing, truck available and over all experience pretty impressive.

JOANN C. 
Rating:
2.0

Get some help,this store needs counseling.

THOMAS K. 
Rating:
5.0

Except for road construction to get in-and-out of it was a pain in the butt, but otherwise not good

nicky R. 
Rating:
4.0

Customer did not leave a comment.

gwen m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne M. 
Rating:
5.0

Customer did not leave a comment.

DONALD DOUGLAS H. 
Rating:
5.0

Friendly service and quick process to return.

KENDALL L. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

It is full of customers. Not any units left for new customers, although quite a large facility.

Dorthy J.  |  First Impressions 
Rating:
3.0

A lot of street construction which made it difficult to access. Not the U-Haul's fault

DOROTHY ANN J. 
Rating:
1.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Everyone I spoke with was absolutly amazing! My only issue was with the website. Account issues from the start, no way to reset password as it says its sending a code, but never sends it. Other than a cumbersome and terrible website, the Uhaul experience with all personel involved was great! Keep up the good work! Thanks!

MATTHEW D. 
Rating:
5.0

Morgan was very helpful

Michael J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gail B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris A.  |  First Impressions 
Rating:
1.0

I was booking online and had a question on the RV storage size Large 13' x 33' x 99'. I wanted to know if this area was large enough for my 33 ft bumper pull travel trailer. I called the location and no one ever answered the phone at the location. I used the chat feature on U-haul and your rep had a difficult time getting an answer. The "manager" told your rep that space was large enough. So we hauled our trailer from our hometown of Watford City, ND to Rapid City, SD only to be told that storage spot is not large enough. I want U-Haul to reimburse us for the inconvenience for our gas of $200.00.

Danny B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa F.  |  First Impressions 
Rating:
5.0

Very nice and convenient.

Robin F.  |  Overall Experience 
Rating:
5.0

Always so helpful an professional.

Suzette C.  |  First Impressions 
Rating:
5.0

Morgan was great and kept up with us throughout our move. Wonderful job. Thanks a lot.

Robert G.  |  First Impressions 
Rating:
5.0

It was great to see the owner step up and serve his customers!

Shirley B.  |  First Impressions 
Rating:
5.0

Great storage and excellent customer service. Thank you!

Leonel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pat s.  |  Overall Experience 
Rating:
5.0

Great staff and excellent customer service.

Leonel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ryan c.  |  Overall Experience 
Rating:
5.0

I'm fully impressed with all aspects using U-Haul, from scheduling a truck, to reserving storage, and the App all makes it so easy to track and make changes .... Thank You U-Haul Also, BIG Thank You to Tammy there is Rapid City Storage Facility

Dave E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K.  |  First Impressions 
Rating:
5.0

Great, professional, caring, friendly staff and your equipment and facilities are top notch!

Rodger Alan C.  |  First Impressions 
Rating:
5.0

I recommend storing with Uhaul very convenient, facility has everything you need. Great experience.

Chris B.  |  Online Move In 
Rating:
2.0

I was unaware that U-Haul would not prorate my month of storage. I’ve been quarantined twice and was able to get my last six boxes out five days into the new month, leaving 25 days unused. I was doing the responsible thing and staying in for the safety of your staff and other customers and now I have to pay for 25 days of unused time. This is absolutely the worst costumer service I have ever seen. I am now paying for something I don’t have access to as I’ve given my key back and you will re-rent and get more money for, essentially double dipping. I have moved with you twice this year alone not to mention at least 10 moves in the last 20 years, it is so frustrating to see that my $72 is worth more to you than a long time loyal customer, not to mention doing the right thing during a global pandemic. I have lodged a formal complaint and am waiting to hear back on a resolution, I hope that one can be made. This is absolutely ridiculous. #Uhaulfamous ...indeed.

Rebekah H.  |  Overall Experience 
Rating:
3.0

No Comment

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra K.  |  First Impressions 
Rating:
5.0

Personable and professional.

les e.  |  First Impressions 
Rating:
2.0

The storage unit we reserved wasn't available. We had to take a different one that had stairs. One of our helpers couldn't use stairs. We had to have things moved in order to drive our trailer thru the lot. Both people working did their job but didn't explain or apologize for not having the unit we had reserved. It was frustrating.

Kari B.  |  First Impressions 
Rating:
5.0

Always a clean area. Tammy was extremely friendly and helpful!

Desire T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linsdey r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lois h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia R.  |  Overall Experience 
Rating:
5.0

New management is very helpful. Keep up the great work

ANTHONY C.  |  First Impressions 
Rating:
5.0

I needed storage that would not freeze but didn't necessarily need temp controlled. This was wonderful and so much cleaner than most outside storage units that get dusty and dirty. It was also nice to be able to use the carts so you don't have to carry everything to the unit.

Marcy J.  |  Overall Experience 
Rating:
5.0

Thank you for all your professionalism kindness and hiring such stellar employees who were so spot-on with helpfulness and problem solving. I'm honored to have met you. God bless you and take care. Thanks again, best regards, Samantha Fisher

Samantha F.  |  Overall Experience 
Rating:
5.0

Best customer service ever!!! Can’t remember the girl’s name but she was the best worker ever!

Evon K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ami C.  |  First Impressions 
Rating:
4.0

The physical location and staff were convenient and great. Staff were friendly, polite, and helpful. Unfortunately, the outdoor storage option failed to fit the website's description and our needs. Access was limited to store hours only. U-Haul employees locked and unlocked the gate each morning and night. Tenants did not has afterhours access or the extended our similar to indoor storage.. Our 33 feet of space was limited by storage crates placed between the building and the rented lot space. The outdoor storage setup is definitely more ideal for a passenger vehicle over a RV or trailer. The owner does offer a military discount of 10%, which is nice. Overall, above average experience. Unfortunately, the outdoor storage limitations caused us to move on within less than a month.

JULIA S.  |  Overall Experience 
Rating:
5.0

Rapid City, SD. U-Haul is the Best storage facility I have experienced, all staffing are professional and very helpful. Very clean and well maintained. THANK U! U-Haul of Rapid City SD. Randy W. August 16th 2020.

randy w.  |  Overall Experience 
Rating:
5.0

Thank you! That is all

alec l.  |  Overall Experience 
Rating:
4.0

staff answered my questions and got me in and out with no problems

Baron C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethleen I.  |  Overall Experience 
Rating:
5.0

Good job.

LESTER R.  |  First Impressions 
Rating:
5.0

Terrance was very helpful and I appreciate his help very much!

Jessica R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher M.  |  Overall Experience 
Rating:
5.0

Excellent customer service skills from every one.

Fred E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie W.  |  Overall Experience 
Rating:
1.0

Way too expensive for the size, no lights in the storage room. Just not satisfied at all. I'd recommend for a truck or trailer but not for a storage unit. Other storage facilities are cheaper and more accessible.

Misty W.  |  Overall Experience 
Rating:
5.0

The staff was always friendly when you came in.

Linda P.  |  Overall Experience 
Rating:
5.0

Above and beyond the norm, very polite and highly professional. THANK U! Uhaul of Rapid City, SD. 05-12-2020 R. W. .

Randy W.  |  Overall Experience 
Rating:
3.0

They charge you for things that are actually not available ie. Dumpster

Dwain T.  |  Overall Experience 
Rating:
3.0

So my experience was great in terms of customer service. The facilities are clean. However why in the heck is there a support beam in the middle of the hallway blocking my unit? It definitely was a hindrance. I worried about scratching or ruining my larger belongings. Very inconvenient. And despite everything else being great, this really ruined the experience. Like no thought was put in to how they built this place. Now I have to work my way around it when I move out of storage too. What a pain.

Mckenzie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alex b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregg J.  |  Overall Experience 
Rating:
4.0

The facility was well secure but the location of my storage unit had poor lighting

DOUG N.  |  Overall Experience 
Rating:
5.0

None

Jason T.  |  Overall Experience 
Rating:
5.0

Great, super friendly staff!!

Angela V.  |  Overall Experience 
Rating:
5.0

Everyone was helpful on the phone and in the store

Verna M.  |  First Impressions 
Rating:
5.0

Customer service rep was very friendly and explained things very well!

Caitlin V.  |  First Impressions 
Rating:
5.0

Super helpful and friendly staff.

Brian H.  |  Overall Experience 
Rating:
5.0

Aaron was extremely helpful when I called to arrange storage and an additional truck rental. Terrance was so friendly upon our arrival. Great customer service from this location!

JEAN M.  |  First Impressions 
Rating:
5.0

Excellent service! Everyone was so helpful

Jacob B.  |  Overall Experience 
Rating:
5.0

Clean, secure , and great staff, thank you

CAROL B.  |  Overall Experience 
Rating:
3.0

Upon getting the unit, staff was helpful. Office closes a little early. Staff (3)was locking up as we arrived to empty the unit, saw us and disappeared without asking if we needed help while I parked.

Vincent D.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and courteous. Thank you!

tom H.  |  First Impressions 
Rating:
5.0

Great manager top staff

Jeff S.  |  First Impressions 
Rating:
5.0

Great place helpful staff and manager.

Jeff S.  |  First Impressions 
No reviews have been submitted for this location.

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