Customer Reviews for U-Haul Moving & Storage of Rapid City

7,131 reviews

20 Deadwood Ave   Rapid City, SD 57702
(Intersection of Deadwood & Omaha)

(605) 348-1151

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(605) 348-1151

20 Deadwood Ave
Rapid City, SD 57702
(Intersection of Deadwood & Omaha)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Staff not knowledgeable....took forever to check in and out

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

This was my third drop at this location and it has always been a quick transaction. Great work!

Douglas T. 
Rating:
5.0

Very easy and accommodating to work with this UHaul location.

Sara F. 
Rating:
4.0

I don't need a hand truck and moving blankets. They got it the way, but you would charge me to move them. Not ok.

Brian S. 
Rating:
4.0

Exterior needed wash, long wait time pick-up and drop-off due to short staffing. Staff was friendly, courteous despite being understaffed.

JOHN S. 
Rating:
4.0

When I came in and found out that the truck I rented was unavailable, the person who helped me sounded annoyed about the fact that I requested a vehicle they didn't have - though I had no idea what would and would not be available to me. I would appreciate if they didn't get annoyed with me for something that is out of my control.

Elizabeth E. 
Rating:
5.0

Customer did not leave a comment.

Christian K. 
Rating:
4.0

Took a little while checking in. Staff was very pleasant and worked diligently to get everyone checked in as fast as the could. Drop off was easy!!

Rick O. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL K. 
Rating:
1.0

Was charged way too much the cashier told us it was rented until Saturday and when we returned it we were told it was until Friday and the charge went from 214.00 and we had to pay 274.00 when we dropped it off also we asked for a dolly and we had to go back after one so we are not happy

Marie J. 
Rating:
5.0

Friendly despite being busy.

Carl P. 
Rating:
4.0

Customer did not leave a comment.

jan W. 
Rating:
5.0

Customer did not leave a comment.

Brent N. 
Rating:
5.0

Customer did not leave a comment.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

Satisfied!!

Dan L. 
Rating:
5.0

Very friendly and helpful!!

frank M. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Nothing.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Kristin H A. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

Susan T. 
Rating:
5.0

Customer did not leave a comment.

Doug K. 
Rating:
2.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

We drove in some rain and water leaked into the front of the trailer staining our mattress.

Kyle W. 
Rating:
5.0

Great service ! Great people ! Great store ! Very professional and courteous even helped when my own running lights didn't work after I returned the equipment would recommend that everyone visit this store and see what excellent people you have their so they can see what excellence looks like !!!! Good Job people !! may you all be blessed in abundance 😇

Tosh P. 
Rating:
5.0

Heck in was quick and easy.

BONNIE S. 
Rating:
5.0

The assistant manager, I believe it was Tammy, was very helpful when we returned our trailer after hours! Thank you, Tammy for being there and helping when my dad returned the trailer to your location. We appreciate you being there and going above and beyond!

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Lon B. 
Rating:
3.0

In town rates are ridiculous, too expensive to use for less than 2 hours. Will not use again for in town trips.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Elvis III A. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

Wade B. 
Rating:
1.0

Serious false advertisement on prices of the trucks went in to rent the 29.99 truck and left paying 109.00

Erasmo B. 
Rating:
5.0

Customer did not leave a comment.

Mavis C. 
Rating:
5.0

Customer did not leave a comment.

cassidy B. 
Rating:
3.0

There was a lot of redundancy more information from my first calls to a central answering service to the local location on my identification credit card information. My contact information was requested at least four different times

William G. 
Rating:
5.0

Customer did not leave a comment.

GENE W. 
Rating:
4.0

Couldn't have been any easier A++

Joe G. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
4.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

It was an excellent experience. They were very polite and helpful and courteous. I would recommend them to everyone family and friends etc.

isaac W. 
Rating:
5.0

Customer did not leave a comment.

Rocky S. 
Rating:
5.0

Excellent service

Karen M. 
Rating:
5.0

Awesome employees. Very helpful.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Rudolph J. 
Rating:
4.0

Trailer license plate appears to have expired in 2012. Charged for 2 days because they didn't checknthe rental in at time of return. Chrged for insurance after I declined on app and in person.

Richard C. 
Rating:
5.0

Mr McCauley and his staff were awesome. They were dealing with some very rude customers, but handled things professionally and politely. I really appreciate their very hard work

Dana P. 
Rating:
5.0

Customer did not leave a comment.

Lars G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

It's fine.

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

Darlene D. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Pickup and Communication in Scottsdale was TERRIBLE! Spent an hour on phone designating pickup date time. Upon arrival- NO UBOX had been scheduled. Whole experience in Scottsdale sucked- money wise, time wise, has wise. Very POOR experience.

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

The person who facilitated my transaction failed to inform me where to give back the keys when i return it after office hours that i will still have to call uhaul. Otherwise he is courteous and professional.

EVELYN SOFIA G. 
Rating:
5.0

I rented the car hauler for a new Ford Bronco. I put the details to make sure the trailer would work for this vehicle before hand. The ford Bronco is to wide for the car trailer. The data base needs to be updated for this. I had to make a second trip of 600 miles because of this.

Branndon K. 
Rating:
4.0

I returned the Uhaul a day earlier and I did not get that refunded. The truck was very helpful to move.

Donavan S. 
Rating:
3.0

We had to back out because the lot was all jammed up with cars and trailers, but we were in and out pretty quickly.

Taylor H. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
3.0

The truck was not where the map said it was. The cardboard window Shield was still up making me believe that was not my truck. Could not reach anyone at the one 800 number. I asked for a box of paper. I even called to verify. There was no paper on the track. It was a frustrating experience to find the track and not having what I asked for on the track. Other than that everything was good

Allyson B. 
Rating:
1.0

After confirmation that I would have a trailer on my reserved date, I arrived to find out there was no trailer available, unless I drove back from the city I came from. A truck just happened to show up to return a trailer early as we tried to find a new trailer. When hooking up the trailer, I was asked if I planned to drive the trailer at night. This question was odd until I realized that the lights didnt work properly. They would randomly cut in and out. The location was packed, the service was slow and the attitude of the employees was generally annoyed to have to be helping anyone.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

When we returned to check in the van, there was NO ONE to take care of us. The entire store was empty. One of the other people waiting spotted all there staff outside taking a smoking break TOGETHER! Not good!

Sharon R. 
Rating:
5.0

Customer did not leave a comment.

casey T. 
Rating:
4.0

Customer did not leave a comment.

Grant S. 
Rating:
4.0

Over priced for one day use

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
4.0

Customer did not leave a comment.

shirly M. 
Rating:
5.0

Thank you.

David S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Lower mileage costs

DONOVAN W. 
Rating:
4.0

Customer did not leave a comment.

NATHAN PAUL L. 
Rating:
5.0

The staff at this store go above and beyond to help you.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
3.0

Truck was dirty. The floor particularly awful due to some black covering that ended up on the furniture footprint. The dark chalking black material ended up on new flooring.

robert H. 
Rating:
4.0

Get more help !!

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin E. 
Rating:
5.0

Bob & staff were great

Bruce W. 
Rating:
4.0

Customer did not leave a comment.

Troy G. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Have a driver ready. Lol. Trip was great, no problems other than traffic & amount of miles.

Constance E. 
Rating:
5.0

Very good

Brenda D. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
3.0

Needed to be washed and there were empty boxes in back and seats needed vacuuming. Rated location average because of road construction.

Clinton J. 
Rating:
4.0

Customer did not leave a comment.

Danielle P. 
Rating:
5.0

Very Busy store. Maybe have 1 more person at the front desk? Otherwise the staff here was great!!

Paul S. 
Rating:
5.0

Fast, efficient and friendly

James U. 
Rating:
5.0

Customer did not leave a comment.

Jim F. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Patricia H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachelle S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTANY H.  |  First Impressions 
Rating:
5.0

Far exceeded my highest expectations.

Martin W.  |  Overall Experience 
Rating:
5.0

Due to banking error, my payment was not made by the bank, resulting in unneeded stress. I went, with proof in hand, to plead my case. The late fee was removed, and my services continued. Evidently, I am not the only person with issues at WF. I thank Tammy for her patience. She’s a gem.

angela m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca R.  |  First Impressions 
Rating:
5.0

I can't say enough about Uhaul in Boise, Idaho and Rapid City, South Dakota. I had an issue causing my one way move be delayed by several days in Boise. They locked up for me and I was able to go locate the truck and simply go about my trip. I was so worried but all was well and no extra fees. Thank you for making sure all was okay.

Erin V.  |  First Impressions 
Rating:
5.0

The employee that helped me yesterday was very courteous and helpful. He did a good job.

Anna B.  |  First Impressions 
Rating:
5.0

The Staff at this location we're so nice and helpful. Morgan, Tami and a few others gave top notch Customer Service. I highly recommend them and would give them 10 Stars if I could. Sincerely NS

Natile s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marco P.  |  Overall Experience 
Rating:
5.0

Good people good service Green Building nice place enough said

Daniel B.  |  First Impressions 
Rating:
5.0

Very helpful & friendly staff. Impressed with security measures. Facility is very clean & we'll maintained. Super convenient.

Michele C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan C.  |  Overall Experience 
Rating:
5.0

The person who helped me switch from one unit to another was courteous, friendly and a pleasure to do business with

Lory S.  |  Online Move In 
Rating:
5.0

Thank you so much for being open a day after Xmas and for Morgan Lewandowski making feel so reassured and comfortable with the move in.

dayna f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim G.  |  Overall Experience 
Rating:
4.0

Some one couldve scooped the snow from loading dock was slippery and dangerous !!! Doors to get to ramp have no hold open feature Very difficult to move item in with doors not staying open I used bungee straps eventually Thank you

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy A.  |  First Impressions 
Rating:
4.0

We wouldn’t use any other! Thank you very much,your greatly appreciated !

GERALDINE B.  |  First Impressions 
Rating:
5.0

This U-Haul location went above and beyond my expectations! The staff couldn't be more helpful and friendly. Even though it was always super busy, I was greeted right away and had little to no wait time. Props to the Manager, I've never seen anyone handle irrational customers and crazy situations so well !!

Renee D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rimon D.  |  First Impressions 
Rating:
3.0

Expensive

Valarie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA S.  |  Overall Experience 
Rating:
4.0

The unit was too small, so after leaving I decided against the 5x10 storage unit. Which also meant that I returned the trailer that I rented early too. Just less space than what I needed.

Jerry A.  |  First Impressions 
Rating:
5.0

Best customer service and help ever!

David F.  |  First Impressions 
Rating:
4.0

Your phone number you have on the sign up page is wrong.

laura t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tony C.  |  First Impressions 
Rating:
5.0

These Guys are incredible!!! Super helpful.

Renee D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CIndy S.  |  Overall Experience 
Rating:
5.0

Great people working here. Very nice.

scott a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven J.  |  First Impressions 
Rating:
5.0

Wish they were not loosing their outdoor storage

Francis D.  |  Overall Experience 
Rating:
4.0

I think your storage rates a rather high and I really couldn’t afford to keep my things there any longer

jeanne V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail B.  |  Overall Experience 
Rating:
5.0

I appreciate that the GM's number was posted for after hours issues.

Adam C.  |  Online Move In 
Rating:
5.0

Morgan is one Amazing young women❤️❤️

Elizabeth G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronald g.  |  First Impressions 
Rating:
5.0

Kind, courteous and helpful staff!

Kyle G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Edward B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gwen m.  |  Overall Experience 
Rating:
5.0

It is full of customers. Not any units left for new customers, although quite a large facility.

Dorthy J.  |  First Impressions 
Rating:
5.0

Morgan was very helpful

Michael J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gail B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris A.  |  First Impressions 
Rating:
1.0

I was booking online and had a question on the RV storage size Large 13' x 33' x 99'. I wanted to know if this area was large enough for my 33 ft bumper pull travel trailer. I called the location and no one ever answered the phone at the location. I used the chat feature on U-haul and your rep had a difficult time getting an answer. The "manager" told your rep that space was large enough. So we hauled our trailer from our hometown of Watford City, ND to Rapid City, SD only to be told that storage spot is not large enough. I want U-Haul to reimburse us for the inconvenience for our gas of $200.00.

Danny B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa F.  |  First Impressions 
Rating:
5.0

Very nice and convenient.

Robin F.  |  Overall Experience 
Rating:
5.0

Always so helpful an professional.

Suzette C.  |  First Impressions 
Rating:
5.0

Morgan was great and kept up with us throughout our move. Wonderful job. Thanks a lot.

Robert G.  |  First Impressions 
Rating:
5.0

It was great to see the owner step up and serve his customers!

Shirley B.  |  First Impressions 
Rating:
5.0

Great storage and excellent customer service. Thank you!

Leonel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pat s.  |  Overall Experience 
Rating:
5.0

Great staff and excellent customer service.

Leonel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ryan c.  |  Overall Experience 
Rating:
5.0

I'm fully impressed with all aspects using U-Haul, from scheduling a truck, to reserving storage, and the App all makes it so easy to track and make changes .... Thank You U-Haul Also, BIG Thank You to Tammy there is Rapid City Storage Facility

Dave E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K.  |  First Impressions 
Rating:
5.0

Great, professional, caring, friendly staff and your equipment and facilities are top notch!

Rodger Alan C.  |  First Impressions 
Rating:
5.0

I recommend storing with Uhaul very convenient, facility has everything you need. Great experience.

Chris B.  |  Online Move In 
Rating:
2.0

I was unaware that U-Haul would not prorate my month of storage. I’ve been quarantined twice and was able to get my last six boxes out five days into the new month, leaving 25 days unused. I was doing the responsible thing and staying in for the safety of your staff and other customers and now I have to pay for 25 days of unused time. This is absolutely the worst costumer service I have ever seen. I am now paying for something I don’t have access to as I’ve given my key back and you will re-rent and get more money for, essentially double dipping. I have moved with you twice this year alone not to mention at least 10 moves in the last 20 years, it is so frustrating to see that my $72 is worth more to you than a long time loyal customer, not to mention doing the right thing during a global pandemic. I have lodged a formal complaint and am waiting to hear back on a resolution, I hope that one can be made. This is absolutely ridiculous. #Uhaulfamous ...indeed.

Rebekah H.  |  Overall Experience 
Rating:
3.0

No Comment

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra K.  |  First Impressions 
Rating:
5.0

Personable and professional.

les e.  |  First Impressions 
Rating:
2.0

The storage unit we reserved wasn't available. We had to take a different one that had stairs. One of our helpers couldn't use stairs. We had to have things moved in order to drive our trailer thru the lot. Both people working did their job but didn't explain or apologize for not having the unit we had reserved. It was frustrating.

Kari B.  |  First Impressions 
Rating:
5.0

Always a clean area. Tammy was extremely friendly and helpful!

Desire T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lois h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia R.  |  Overall Experience 
Rating:
5.0

New management is very helpful. Keep up the great work

ANTHONY C.  |  First Impressions 
Rating:
5.0

I needed storage that would not freeze but didn't necessarily need temp controlled. This was wonderful and so much cleaner than most outside storage units that get dusty and dirty. It was also nice to be able to use the carts so you don't have to carry everything to the unit.

Marcy J.  |  Overall Experience 
Rating:
5.0

Thank you for all your professionalism kindness and hiring such stellar employees who were so spot-on with helpfulness and problem solving. I'm honored to have met you. God bless you and take care. Thanks again, best regards, Samantha Fisher

Samantha F.  |  Overall Experience 
Rating:
5.0

Best customer service ever!!! Can’t remember the girl’s name but she was the best worker ever!

Evon K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ami C.  |  First Impressions 
Rating:
4.0

The physical location and staff were convenient and great. Staff were friendly, polite, and helpful. Unfortunately, the outdoor storage option failed to fit the website's description and our needs. Access was limited to store hours only. U-Haul employees locked and unlocked the gate each morning and night. Tenants did not has afterhours access or the extended our similar to indoor storage.. Our 33 feet of space was limited by storage crates placed between the building and the rented lot space. The outdoor storage setup is definitely more ideal for a passenger vehicle over a RV or trailer. The owner does offer a military discount of 10%, which is nice. Overall, above average experience. Unfortunately, the outdoor storage limitations caused us to move on within less than a month.

JULIA S.  |  Overall Experience 
Rating:
5.0

Rapid City, SD. U-Haul is the Best storage facility I have experienced, all staffing are professional and very helpful. Very clean and well maintained. THANK U! U-Haul of Rapid City SD. Randy W. August 16th 2020.

randy w.  |  Overall Experience 
Rating:
5.0

Thank you! That is all

alec l.  |  Overall Experience 
Rating:
4.0

staff answered my questions and got me in and out with no problems

Baron C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethleen I.  |  Overall Experience 
Rating:
5.0

Good job.

LESTER R.  |  First Impressions 
Rating:
5.0

Terrance was very helpful and I appreciate his help very much!

Jessica R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher M.  |  Overall Experience 
Rating:
5.0

Excellent customer service skills from every one.

Fred E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie W.  |  Overall Experience 
Rating:
1.0

Way too expensive for the size, no lights in the storage room. Just not satisfied at all. I'd recommend for a truck or trailer but not for a storage unit. Other storage facilities are cheaper and more accessible.

Misty W.  |  Overall Experience 
Rating:
5.0

The staff was always friendly when you came in.

Linda P.  |  Overall Experience 
Rating:
5.0

Above and beyond the norm, very polite and highly professional. THANK U! Uhaul of Rapid City, SD. 05-12-2020 R. W. .

Randy W.  |  Overall Experience 
Rating:
3.0

They charge you for things that are actually not available ie. Dumpster

Dwain T.  |  Overall Experience 
Rating:
3.0

So my experience was great in terms of customer service. The facilities are clean. However why in the heck is there a support beam in the middle of the hallway blocking my unit? It definitely was a hindrance. I worried about scratching or ruining my larger belongings. Very inconvenient. And despite everything else being great, this really ruined the experience. Like no thought was put in to how they built this place. Now I have to work my way around it when I move out of storage too. What a pain.

Mckenzie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alex b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregg J.  |  Overall Experience 
Rating:
4.0

The facility was well secure but the location of my storage unit had poor lighting

DOUG N.  |  Overall Experience 
Rating:
5.0

None

Jason T.  |  Overall Experience 
Rating:
5.0

Great, super friendly staff!!

Angela V.  |  Overall Experience 
Rating:
5.0

Everyone was helpful on the phone and in the store

Verna M.  |  First Impressions 
Rating:
5.0

Customer service rep was very friendly and explained things very well!

Caitlin V.  |  First Impressions 
Rating:
5.0

Super helpful and friendly staff.

Brian H.  |  Overall Experience 
Rating:
5.0

Aaron was extremely helpful when I called to arrange storage and an additional truck rental. Terrance was so friendly upon our arrival. Great customer service from this location!

JEAN M.  |  First Impressions 
Rating:
5.0

Excellent service! Everyone was so helpful

Jacob B.  |  Overall Experience 
Rating:
5.0

Clean, secure , and great staff, thank you

CAROL B.  |  Overall Experience 
Rating:
3.0

Upon getting the unit, staff was helpful. Office closes a little early. Staff (3)was locking up as we arrived to empty the unit, saw us and disappeared without asking if we needed help while I parked.

Vincent D.  |  Overall Experience 
Rating:
4.0

Everything was fine.

Craig M.  |  Overall Experience 
Rating:
5.0

The best haul location I have ever used!!! Amazing staff.

Joshua M.  |  Overall Experience 
Rating:
4.0

Everything is great other than the reason for no longer using storage unit is it’s too pricey.. I now have a much larger storage unit for half the price that is also a secured facility..

Matt B.  |  Overall Experience 
Rating:
5.0

I've been pleased with service for the past 9 years! Thanks!

tamara d.  |  Overall Experience 
Rating:
5.0

Paul and Tammy were amazing! Excellent customer service! I wouldn’t go anywhere else

Jason L.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and courteous. Thank you!

tom H.  |  First Impressions 
Rating:
5.0

Wonderful facility! I had precious heirlooms and antiques,,,,, I felt secure using your storage room! Thank you!

Mary G.  |  Overall Experience 
Rating:
3.0

They put me on the second floor: 1) My age 74 2) lighting would not stay on to see to sort 3) incline to get my boxes, bins, etc to my car & bring them back until renting trlr to take to Ogden UT

VERNA M.  |  Overall Experience 
Rating:
5.0

Staff were professional and helpful. I would use this store again and refer anyone with a need there. Thanks to U-haul of Rapid City.

milton w.  |  Overall Experience 
Rating:
5.0

It is obvious the owners take great care of this place.

Jonathan H.  |  Overall Experience 
Rating:
5.0

I had rented a U-Box and just needed to empty it, but the site was clean and organized and the staff was friendly, helpful and efficient.

Ken L.  |  Overall Experience 
Rating:
3.0

I am 74 years of age and they gave me a storage unit on the second floor with a huge ramp. I guess because I was not going to be there beyond 30 days that they decided to put me on the second floor.

VERNA M.  |  First Impressions 
Rating:
5.0

The gentleman who helped was extremely patient and helpful

Neil B.  |  First Impressions 
Rating:
5.0

Great manager top staff

Jeff S.  |  First Impressions 
Rating:
5.0

Great place helpful staff and manager.

Jeff S.  |  First Impressions 
Rating:
3.0

Price has way to high and too many communications were sent by mail if you were paid up or not. That is why the app is in place.

MOLLIE G.  |  Overall Experience 
Rating:
5.0

thank you

Kevin C.  |  Overall Experience 
Rating:
4.0

great facility! the 24 hour door needs repair to enable after hours access.

richard c.  |  Overall Experience 
Rating:
4.0

.

Barb H.  |  Overall Experience 
Rating:
5.0

Great people to do business with!

Steven D.  |  Overall Experience 
Rating:
5.0

One of the finest storage facilities I've ever had the pleasure of utilizing, clean, very well managed, customer service is the best, Konrad and his team of professionals are awesome!

Dani C.  |  Overall Experience 
Rating:
5.0

Very clean, safe and convenient. The staff is exceptional. Friendly accommodating and professional. Highly recommend for all moving and storage needs.

Jack S.  |  Overall Experience 
Rating:
5.0

Staff & facilities were excellent! Went above and beyond all our expectations. Would highly recommend this user friendly establishment! Thank you!

ken m.  |  Overall Experience 
Rating:
1.0

Will not use U-Haul again !!!!!

James F.  |  Overall Experience 
Rating:
5.0

The guest service was great! Clean, neat facility.

Lynda S.  |  Overall Experience 
Rating:
5.0

I had a UBox shipped to RC and stored for 3+ years at their facility. I just recently unpacked the box there. Every step of the operation was effortless, smooth and trouble free. Thank you RC!

Dan D.  |  Overall Experience 
Rating:
5.0

Very courteous, professional and accommodating.

Jack S.  |  Reservation 
Rating:
5.0

Good experience. I would use U-Haul again in the future.

robert j.  |  Overall Experience 
Rating:
5.0

The service was fast and friendly. It was easy to get to my storage unit but it felt secured. I love the carts that are available for moving heavy items!

Sarah S.  |  Overall Experience 
Rating:
4.0

The only comment I would have is the ramp going up to the second floor can be a bit difficult getting things up and down if heavy. All in all very good.

JAMES H.  |  Overall Experience 
Rating:
5.0

Best ever

Camille A.  |  Overall Experience 
Rating:
5.0

I received calls to confirm my reservation which was very helpful. The customer service on both ends was great!

Sarah S.  |  Reservation 
Rating:
4.0

Great service!

Monica K.  |  Reservation 
Rating:
5.0

great service

CLARA Z.  |  Overall Experience 
Rating:
5.0

Great place. Have used storage and also trucks for moving. Always excellent service! Thanks guys!

MOLLY M.  |  Overall Experience 
Rating:
4.0

We found this facility to be a clean and safe placce.

NANCY W.  |  Overall Experience 
Rating:
5.0

The manager was extremely helpful and went above and beyond expected service.

Susan Z.  |  Overall Experience 
Rating:
5.0

Awesome staff! Clean facility! Very accessible for all your storage needs.

ken m.  |  Reservation 
Rating:
5.0

All the staff were super helpful. The facility is great. Very clean and accommodating. I would recommend this place to all my friends and family. Moving sucks but, this place made it so much easier!

Elaine B.  |  Reservation 
Rating:
4.0

Konrad at the Rapid City UHaul was very helpful. They were extremely busy due to the Bike Rally. The location in RC is awkward but it is what it is. Phone system for UHaul is horrible!

JAMES M.  |  Overall Experience 
Rating:
5.0

Great staff, very convenient 24 hour access, and climate control made uhaul storage perfect for me. It's a little more expensive than other storage, but it was well worth it for what I received.

jacob b.  |  Overall Experience 
Rating:
5.0

Cost way to much!!!!

evelyn h.  |  Overall Experience 
Rating:
5.0

Great people. Great service. Great experience!!

OZLEM O.  |  Overall Experience 
Rating:
5.0

Customer service was excellent. Professional and experienced. I will recommend U-Haul to my friends.

barbra g.  |  Overall Experience 
Rating:
3.0

There were issues with my stay but the staff was very friendly, and very helpful, and took care of business for me so that in the end I did leave satisfied.

becky a.  |  Overall Experience 
Rating:
5.0

.

Kahl S.  |  Overall Experience 
Rating:
5.0

Wonderful facility and people

Christina C.  |  Overall Experience 
Rating:
5.0

The owners and staff are so helpful and friendly at this location! We could not have asked for a better experience with a moving and storage company.

Meagan D.  |  Overall Experience 
No reviews have been submitted for this location.

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