Customer Reviews for U-Haul Moving & Storage of Rexburg

59 reviews

348 N 2nd E   Rexburg, ID 83440

(208) 881-9903

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(208) 881-9903

348 N 2nd E
Rexburg, ID 83440

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Brandy was absolutely amazing both on pick up and drop off. This is a person wholely dedicated to customer service, and was an overall extremely pleasant person to be around.

Stephen K. 
Rating:
5.0

Things went so smoothky that I couldn't have imagined a better moving experience. The person who helped me was like a shining star who brought light into a very dark time for me. She was so kind and helpful. She told me that things were going to get better, even though moving was very difficult. I really appreciated her going the extra mile to care about one customer. I feel truly blessed and even though I hope to never move again, if I do I'll definitely return to this location, if only to see this employee again. Thanks, U-Haul!! : )

Beth H. 
Rating:
1.0

The general manager was a complete asshole. Hung up on me multiple times. Very unprofessional

Kolter F. 
Rating:
3.0

When updating accounts like address, phone, they also need to make sure emails are updated. I wasn't aware that I have more than one account with U-Haul. I did not receive email correspondence during this visit. My receipts were sent to an old account which I hadn't used for at least six years.

Arlene A. 
Rating:
4.0

Customer did not leave a comment.

Tara D. 
Rating:
4.0

Customer did not leave a comment.

Trent T. 
Rating:
4.0

The online experience needs to be enhanced. I was not able to upload photos at all after taking the pictures on my phone during the checkout and the return. I ended up paying more money than intended because I was not able to. There need to be more options, like uploading a photo from my album rather than forcing me to take a new photo, or something that is not so demanding to perform on a device. I'm not happy that I was supposed to use my phone for my rental plans when it should have worked out well but it did not. I addressed my concern initially to the employee working at the time, but he simply rubbed it off and blamed the site for being slow. I ended up paying for more miles and service fees than I had to because of this (the initial odometer reading was wrong and I was not able to prove it).

Todd W. 
Rating:
5.0

This is the second time I have rented from this location and I came back because the manager, Larry, is great! He is friendly, helpful and knowledgeable, and has everything ready for you so there are no delays. When you are provided with great customer service like Larry does, it's a "No-brainer" to continue to return to this location for my U-Haul needs.

Colleen P. 
Rating:
5.0

Great service!

Jill H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Tonya F. 
Rating:
5.0

Customer did not leave a comment.

Suzanne G. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
4.0

LH tire PSI was 20PSI low

Jerry L. 
Rating:
1.0

The website to check in the truck didn't work. The papers said the truck had more gas in it than it did when I got it. I filled the truck up to a hair under what it was when I got it and got charged for four more gallons of gas. The only way I used six gallons is if the truck was only getting 4 mpg. Not likely as the truck was not fully loaded while I was driving it.

Rebecca H. 
Rating:
5.0

Loved the friendly customer service from the employee! Quick and easy!

KariSue T. 
Rating:
5.0

Amazing thanks again!

Camren W. 
Rating:
4.0

Customer did not leave a comment.

Clarence H. 
Rating:
4.0

Customer did not leave a comment.

Kevin Q. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Norman P. 
Rating:
5.0

Customer did not leave a comment.

Colleen P. 
Rating:
2.0

Read previous comment. The staff was friendly but letting me leave without proper setup is more than frustrating. The guy I dropped off the trailer with didn't even care, and said the Billings store must not be trained.

Alexa K. 
Rating:
5.0

I just finished an intensive move that involved three 26' trucks and a trailer, each from a different location. I am impressed with the professionalism and competence of all the U-Haul people I have worked with, both at these locations and online. Also, the equipment all worked very well. The only downside to my experience is equipment availability. I had to drive 25 to 75 miles to pick up each of the trucks, and I had to settle for a small enclosed trailer, instead of an open larger trailer, because nothing else was available for one-way travel. Overall, U-Haul did a good job.

William L. 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

The manager was so helpful and knowledgeable I would recommend this location to anyone.

larry M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

This place is not customer friendly. It's all about the money & not the customer. Came right before closing the night before my pickup time, to see if they would want to let me take the Uhaul I had reserved then to save them time & Hassle in the morning. They said, “If I wanted to pay for an extra day I could”, I said No, I'll wait until tomorrow morning. Tomorrow morning came they had 8 people waiting trying to all pickup there Uhaul rentals & they were complaining about having that many to deal with, that early. They could have taken care of me the night before to aleaviate at least 1 person, but no they wanted to charge a full day for picking up 12hrs earlier. I'm not sure if that's just a U-Haul thing or who runs the business. Never had this issue with Penske truck rental.

Daniel B. 
Rating:
5.0

Larry was terrific to work with. We really appreciated all the help he gave us not just with the rental of the trailer but all the boxes and packing equipment we needed.

MIKE F. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
4.0

Hire more help. Service VERY slow. Otherwise good job.

BOB F. 
Rating:
5.0

Customer did not leave a comment.

Paula D. 
Rating:
5.0

Customer did not leave a comment.

Shawn A. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

2nd Street Rexburg U-Haul was a great moving experience. They had plenty of equipment in stock without reservations and the business was clean and organized. The site manager “Larry” was friendly, competent and very helpful. I'm hoping they get storage units built soon since the location is perfect and it's a well-run company.

LONNIE A. 
Rating:
5.0

Customer did not leave a comment.

freda S. 
Rating:
5.0

Customer did not leave a comment.

Spencer H. 
Rating:
5.0

Well run, awesome location

Skyler S. 
Rating:
5.0

The service was fantastic.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Heidi M. 
Rating:
3.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Melanie F. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

tim H. 
Rating:
5.0

Customer did not leave a comment.

Francios N. 
Rating:
5.0

Customer did not leave a comment.

Trevor C. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Alan M. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

UHaul representatives were ready to accept my rental return and handled operation quickly.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

The manager was so nice, I was panicking for one reason or another pretty much every time I went in he was wonderfully patient about it. Felt so much better about the rental process and then the return process after talking to him, he got everything worked out just fine and was really just so kind.

Emma H. 
Rating:
2.0

Took significantly longer to pick up my truck than other locations in the past. Still not sure how my bill got so high.

Ariel W. 
Rating:
5.0

Amazing staff. Very helpful and kind.

Lita S. 
No reviews have been submitted for this location.

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