Customer Reviews for U-Haul Moving & Storage of Richardson

Rating:

5.0

Dropped off after hours.

Rating:

5.0

The Uhaul location is well located for not only Richardson but the surrounding areas. The staff are extremely helpful and personable. I'll definitely use this location again.

Rating:

5.0

Staff was friendly and efficient. We were in and out fast.

Rating:

5.0

Send a checklist for people who rent a trailer. I got a former fleet vehicle. I replaced the hitch, which had been removed, but had not noticed there were no rings to connect the chains to. The staff was helpful and noted I could get a couple of D-rings to make it work. I got a pair from the local Lowes and we were set. But a checklist could help.

Rating:

4.0

The special advertised didn't work as advertised and made for some confusion

Rating:

3.0

Not sure what can be done, but for anyone that is nervous about driving one of your trucks or pulling a trailer, this location is a little cramped to put customers at ease. I realize putting customers at ease is not the main goal here, but customers have other options. I might actually suggest another nearby location for people that are already stressed out about whatever moving situation in which they happen to be.

Rating:

4.0

We had great assistance. The reps were fast and efficient. No issues with check in other than the site being a bit delayed to scan DL.

Rating:

5.0

Jose and Erroyl went beyond the call of duty to assist me. They represent the company well.

Rating:

2.0

Took an hour once I got there to get my trailer hooked up, don't bother coming on a Saturday morning unless you have time to sit around and do nothing

Rating:

4.0

Hold time. Literally every time I’ve ever called this location I’m put on hold for close to 6 minutes. Or if I’m waiting to pick up my rental, even though I filled out all the info online, they have to enter it again on their side. What is the point of making an online reservation?

Rating:

3.0

I interacted with three people at the drop off…one in person and two on the phone. Only one of them should be interacting with people and that person was fantastic help with no condescending attitude. U-Haul has become too large to focus on customer service and have to keep the process moving, but to change my return location the day before I traveled 800 miles is not good customer service. You need to decide at the time of booking if it isn’t convenient to return at a location. I selected a location one mile from my home so I could drop the trailer and then return the truck after unloading. And the location also allowed me to walk home after dropping the truck. I had to add 20 miles to the truck and inconvenience a friend to pick me up at the location you chose. I will return to using Budget truck rental in the future.

Rating:

3.0

Paid for 6 moving blankets but did not receive them

Rating:

5.0

Everything is always nice here!

Rating:

3.0

We are in the 2nd floor. I was expecting an elevator. Makes storing heavy or bulky items difficult

Rating:

5.0

Great service thank you.

Rating:

1.0

Waited for them to come out and move tricks around so I could get tobthe one I am to use. Sid I save 40 dollars if I returned it to Garland but that was a extra 22 miles and fuel

Rating:

5.0

Helpful. Courteous. Knew the answers to all my questions

Rating:

1.0

Shayna has the worst customer service I’ve ever experienced. She’s rude, disrespectful, and lacks basic skills to be courteous and polite. I would not recommend because of her.

Rating:

1.0

This was the worst experience ever that I have ever had with uhaul as I will never recommend this location to anyone.

Rating:

5.0

I get used this location for many years. The is very professionally and friendly.

Rating:

4.0

Make sure reservations are accurate. I reserved a truck from another location. When I go/ there my truck was unavailable. They said they overbooked

Rating:

1.0

Jose is a thief and lied in the odometer, i even have a photo when i first got in! will never come back again and will make sure people know about this.

Rating:

3.0

Very unfriendly. Truck sounded like it was missing the muffler and was dirty

Rating:

5.0

Elizabeth has excellent customer service etiquette.

Rating:

4.0

Faster checkout and checkin, rent out the truck in the back, not the truck that is boxed in.

Rating:

4.0

Everything was good.. The checkin was very efficient. Equipment (truck) worked well.

Rating:

2.0

They few few just below a quarter of gas was $81. This is extreme for gas. This was unreasonable fee. A full tank is $65. This was unreasonable. I couldn’t go get gas because I would be charged a late fee also. I was penalized either way. Will not use U-Haul again do to the extreme extra fees

Rating:

4.0

Need more parking for customers, employees take up most of the parking spaces

Rating:

2.0

The attendant handed me the keys to the truck and turned around and left. I did not know anything about this truck. I did not know I had to leave it on tow/haul. I didn’t know whether to put unleaded gas or premium gas in it. I just felt like that I should’ve been shown some of the features I could never get the adjusted where I could see out of it on the right side and he could’ve helped me do that if he just showed me how to operate this truck

Rating:

5.0

I would recommend as a drop off, due to the fact they refused me 5 extra minutes to finish unloading my stuff because they were closing. Which I understand closing. I was on the curb with the rest of stuff while my went & got his pick up. The guy that refused us, never left building until 7:30. Under these circumstances he could of gave me 5 more minutes

Rating:

5.0

Nothing. Perfect experience.

Rating:

5.0

People very helpful and efficient

Rating:

3.0

Not sure

Rating:

3.0

Make sure you reservation specifies that your preferred location to pick up your equipment actually has it, and that your drop-off location can accept all the equipment you rented, i.e. truck and trailer for instance. Help line was really helpful in resolving our issues with our return.

Rating:

1.0

The manager her self needs better customer service and better communication skills

Rating:

5.0

from the gentleman that helped me first at the desk to the guys outside - all super friendly and truly was impressed with the level of customer service - i just started buying and selling storage unit auctions and will be needing box trucks or trailers and at very least supplies - i will be a customer with this store as long as I live in Dallas.

Rating:

2.0

Reserved a van. Despite giving them all my information well ahead of time they said I could not rent a van with an out of state drivers license. Scam as they would rent me a more expensive truck. Reserved a dolly. No dolly. But would sell me one for 90 dollars not the seven dollar fee. Pathetic scam. Long lines.

Rating:

1.0

Severely crowded parking. Was not given help in locating vehicle which was parked so close to another, had to have help to guide out of space. Smoke pouring out of tailpipe. Brakes barely worked. Charge for gasoline was incorrect.

Rating:

5.0

Helpful and efficient.

Rating:

1.0

Service was incredibly slow inside. When it came to meeting a representative at the counter, it didn’t feel like I was being taken care of. Even if renting moving equipment isn’t a flashy business, basic hospitality is appreciated and still necessary. Unfortunately, this could be a management issue; if management doesn’t value a great customer experience, then they are most likely not going to get one.

Rating:

4.0

checked the day before drop off if i could take advantage of the "FREE" month of storage. told yes, showed unit, swipped my credit card for deposit. went in next moring ( in 15 degree weather ) on;y to be told they didnt have unit available and sent me to different location. also told i could drop off truck at other location, which DIDNT happen, was told there, they would charge me $3K for dropping off at wrong location. :( also told that i had to pay for a 2nd month of storage, even though there was NO mention of that in any promo ad on truck or in text messages to me. i dont like bait and switch companies.

Rating:

5.0

Everything was great and easy!

Rating:

5.0

The location is a bit cramped but the customer service is great.

Rating:

5.0

Excellent job at the Richardson location

Rating:

1.0

Very expensive

Rating:

5.0

Keep doing what you're doing.

Rating:

5.0

All aspects of the rental process were excellent. No improvements required.

Rating:

4.0

Very friendly staff and great service. Equipment was a 7 out of 10. The straps were frayed and the turn-buckles had rust on them (almost to the point of not moving). I am looking forward to the new "ToyHauler" trailer. Please add me to the list of people that want to be notified when they are ready to go!

Rating:

2.0

It took 20 mins for someone to come help me take off a trailer when the store was empty. I went twice to the counter to see if someone was going to help. Then the man that helped asked my 60yr old mother to help him pick up the trailer off her car instead of asking a team member.

Rating:

5.0

Everyone was very helpful.

Rating:

5.0

Had problems with the app so had to go in office to get the truck.

Rating:

5.0

No complaints. Easy move in and move out.

Rating:

5.0

I had a unit there for several months and always get my truck rental at this location, I will pass this location to everyone I know and email and text them because of the service they provide ,

Rating:

5.0

went beyond my expectations. Jose is excellent.

Rating:

4.0

The staff was very friendly and great to work with especially so late on Sunday.

Rating:

5.0

Staff was very helpful and attentive.

Rating:

3.0

Employee charged me for gas when I clearly replaced the gas and I had to go back and get a refund

Rating:

1.0

I will not be returning to this location or referring to a friend. I was given keys to a truck that was nowhere on the lot. I searched for it with hired help, told they could not offer me another truck, then about 15 minutes later, they gave me one, without the dolly I requested. I called the same day to cancel my storage unit. The woman that answered told me not to worry, I wouldn't be charged. A month later I received an email to pay my storage bill. I called the 800 number to cancel and was assured it was done on their end and should be completed locally. Just received a late notice from local location. Had to call again. I was placed on hold a couple of times while the lady that Shana tried to figure it out. She said there was a file about me. Finally, she told me everything was taken care of. I asked for some sort of confirmation to be emailed to me. There was nothing to send to me. I'm just hoping I don't have to make another call next month.

Rating:

2.0

This was the worst experience I have ever had with U-haul. Some of the staff members at this location were rude and need more customer service training. I want to thank the manager who assisted me Jose and staff member Ethan. They were very patient and professional and answered all my questions.

Rating:

5.0

Kind and a very accommodating staff!

Rating:

5.0

Friendly and very accommodating staff with flexible hours. They have been very helpful in providing available options.

Rating:

2.0

I didn’t use the storage It was way too small and extremely unacceptable.

Rating:

5.0

Taylor the Store Manager for this location is great to work with. Only place I go to rent a van or space! Thanks Taylor!

Rating:

4.0

Provide more guidance to be able to use the entry within the air conditioned front area to access the storage area. I walked around the building a few times outside in the triple digit heat to access the storage area.

Rating:

5.0

This U-Haul facility was everything I needed, exactly when I needed it! The staff was helpful and supportive! I absolutely will recommend this site for persons needing a storage facility. Although I did not need a vehicle, I absolutely will encourage people who do, to connect with this location! Thank you!!!

Rating:

4.0

Wished it closed a little later for storage access. And tried to check out at 7:02 and the doors were locked

Rating:

4.0

Na

Rating:

1.0

Access code per email didn't work

Rating:

5.0

Adam was very professional, thorough, and efficient!

Rating:

5.0

The facility’s were kept very well, organized. I’m satisfied

Rating:

5.0

Great staff Taylor and Ethan are amazing people to work with very helpful

Rating:

5.0

Staff were friendly and funny

Rating:

2.0

The access hours are supposed to be until 10 PM but when we got there at 7pm we were told by Avery that she needs to KICK US OUT as soon as they are ready to leave. This was because the “doors weren’t working” even though we got in by checking in at the gate and doors opened for us with no issues. Here is how this could have been a better experience: 1) add a note on your website under the store if there are issues. What if I had movers with me? 2) Identify the training gaps and train your employees. You should add how to phrase what you say to customers in your training curriculum. What matters is how you say it not what you say. Your other south austin location is even WORSE.

Rating:

2.0

The girl was rude and was not helpful

Rating:

5.0

Great

Rating:

3.0

Staff should pay better attention to the customer and not just carry on, on their conversation between employees. They should acknowledge the customers presence and also a smile on thier face would carry them a long way. To whom it may concern have a wonderful day.

Rating:

1.0

My storage unit suffered not one but two leaks due to an air conditioning unit that leaked on my stored goods. On site personnel should have moved my goods to a unit that was out of harms way but that didn't happen. While I was reimbursed partially for the damaged goods, more could have been done. I will not be using UHAUL in the future and would not recommend them to any friends or family.

Rating:

3.0

Everything went as expected other than the staff setting me up. Seemed disinterested and bothered by having to work. Zero personality or engagement. At one point he started to respond to my questions as if I were some kind of idiot and not a new customer that had never been there before

Rating:

5.0

Staff was very helpful and made the process of moving into the storage unit and returning my U-Haul truck very easy!

Rating:

3.0

So sorry to use this to describe someone. But no one had a name tag on. Both of the African American men were so sweet polite and very helpful. But the Mexican American gentleman was not helpful at all. He would stop and send a text message before he would help you and not friendly at all.

Rating:

4.0

Staff was very courteous.

Rating:

5.0

My name is Julia Hall. The staff was never able to get my name right. I found the systems antiquated and always had to wait in a line to get service. It was a relief to finally just sign up for automatic payments and never have to deal with staff again. After that it was fine.

Rating:

4.0

I wish there were easier access for upper level units. Heavier items going up stairs are difficult.

Rating:

1.0

The staff is completely incompetent. No idea which units have been rented. I arrived with a 15 foot truck and a storage reservation. They did not have a storage unit for me and proceeded to send me to 4 other locations that were all closed on sundays. I went over on gas, miles, and time because they were incapable of providing a storage unit. I had to take time off work to unload my truck 20 miles north the following week.

Rating:

1.0

I arrived with the 15 foot truck to unload into my reserved storage unit on sunday afternoon to find out my unit had been rented to another customer. The employees were unorganized and unprofessional. They sent me to 3 other locations through out the Dallas metro that were all closed on sundays. They refused to accept responsibility for causing me to go over on gas, miles, and truck rental time. I was forced to take time off work on monday to move into a storage unit that was far from the original location. Very disappointed with the Uhaul Richardson staff for wasting my time and their poor attitudes. I expect more from you.

Rating:

5.0

Awesome facility and very kind, helpful and professional staff. Perfect customer service! Especially that of employee Jacob. Thank you

Rating:

5.0

Keep up this dedicate work and remind all customers to come back your helpful mind.

Rating:

5.0

Good deal good price

Rating:

5.0

The staff at the Richardson location was more than awesome in helping me find the right size storage unit and made everything simple and seamless to get moved in. The facility is extremely clean and even smells good. The climate controlled units were are kept at a comfortable temperature which was once on a hot day. Can't say enough good things about these guys. Thanks again, -Jason

Rating:

3.0

If you have 24 hour access guests I think it would be great not to block the only door to get access in the building at that time. It was very inconvenient.

Rating:

3.0

The first girl to come help said she needed to cut the lock off my unit. She walked away to get the tools to cut the lock and she never came back! After waiting 15-20 minutes, I finally went and found someone else who did cut the lock off and get me in. On another note, why in the WORLD would you have a split unit storage system where the larger units are up a staircase?!?! It stands to reason that anyone using the larger units probably has furniture and now we have to carry that furniture up some stairs. This is about the dumbest thing in storage facilities I’ve ever encountered. We won’t be using this facility again for that reason alone.

Rating:

3.0

There was no instructions on the email that said i had to receive some sort of card to move in. Because i did the online move in, the email said my storage room was ready to access and all i had to do was enter the building which is not the case. as soon as i opened my storage room, the alarm went off because i had no card to swipe. Instructions were unclear and everything was confusing. I will not be using UHaul storage ever again.

Rating:

1.0

My belongings were infested with roaches and now i have to deal with roaches at my new residence the staff was friendly and helpful so i cant say anything bad about them but there is clearly a bug problem that needs be addressed perhaps spray more or leave baits to draw them away from the units.. the company could also look into making the units impenetrable to insects

Rating:

5.0

Good

Rating:

4.0

Only con is there are no large storage units downstairs.

Rating:

5.0

Katelyn was phenomenal and very professional!

Rating:

1.0

We specifically requested 24 hour access as we needed to put in all of our stuff past office hours. When we got to the facility, the storage room which we paid for was locked and we will we’re given no keys, we had already loaded our U-Haul van with our furniture. Also, the customer care was not helpful as no one picked up. Very bad experience here.

Rating:

1.0

Extremely slow. Waited in line to be served for over 20 minutes. Storage space 10x8 hall so narrow and too close to other units couldn't get furniture in. Had to cancel the order space.

Rating:

1.0

We were asked to repeat sensitive information no less than 3 times. We didn't get the impression that our business and especially our time mattered. Employees weren't urgent and lacked the knowledge needed to serve us the way we needed to be served. There were about 4 people who needed to service us. We arrived a few minutes after 5pm on a Friday and left close to 8.pm The only thing we needed to do was return our truck, get a storage unit, and move the things out of our truck into our unit. If needing U-haul services and products in the future, this will not be the location we seek said services and products. My name isn't even spelled correctly for this account even though my wife and I were asked our names and other sensitive information several times while trying to secure a storage room.

Rating:

5.0

The storage facility was excellent and had helpful staff available.

Rating:

5.0

Manager and staff work well to serve customers and elevate the Uhaul brand.

Rating:

5.0

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It’s a four day weekend.

Rating:

5.0

Service rep was knowledgeable and stayed late to check in my vehicle return.

Rating:

2.0

The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.

Rating:

5.0

The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.

Rating:

5.0

The U haul reps were patient and thorough throughout the year process

Rating:

5.0

Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.

Rating:

4.0

Everyone was great

Rating:

5.0

Easy and efficient

Rating:

5.0

Awesome staff!

Rating:

5.0

Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when we

Rating:

3.0

This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.