Customer Reviews for U-Haul Moving & Storage of Richardson

Rating:

1.0

I made a reservation for a 4x8 trailer. $19. Added the safe tow $8. Added a utility dolly $7. Girl at the counter tells me there is a $60 deposit for the dolly and proceeds to tell me the total is $120. THAT math ain’t mathing. I’m tired and don’t feel like I’m getting anywhere so I pay the $120. She was rude. She called another worker over and the other girl tells me it’s because of the taxes. Sales tax rate in Dallas is 8.25%. Math still ain’t mathing. I use U-Haul regularly and this is the first time I’ve had such blatant ignorance of their job.

Rating:

2.0

The manager required a selfie in addition to photos of my ID despite that not being U-Haul policy. I have rented numerous times over the last 8 years from this U-Haul location without issue. It is incredibly frustrating to have to provide all this information without any accountability for what happens to the information afterwards.

Rating:

5.0

Dropping off my 5x8 trailer at this location was just as smooth as the pickup. The staff greeted me right away, checked everything quickly, and had me wrapped up in minutes. No confusion, no waiting around--just efficient, friendly service. A solid finish to my rental experience.

Rating:

5.0

All that you had control of was great . Nice and caring people.

Rating:

5.0

convenient to highway 75

Rating:

1.0

The first vehicle I was provided did not work, nor did the second. There were two people on staff while I was there, and while multiple people needed assistance not long before close, one of them went on break.

Rating:

5.0

I was not reimbursed for my mileage under usage and I was charged additional fees for gas. I barely drove the truck 20 miles and I was charged $25 for 4 additional gallons when gas is almost $4. I would like a refund of the $25. That was an erroneous charge and definitely uncalled for.

Rating:

3.0

Check out experience was HORRIBLE!!! How everything was explained was very rushed and robotic. There was no care into making sure I was clear and understanding. When I asked questions it was addressed very dismissive

Rating:

4.0

In my opinion instead of me taking pictures of the truck before leaving the lot the representative should walk around the truck with the customer taking the pictures. Also, I should not have to pull the truck out of the parking spot. The truck should’ve been waiting so I could drive out since I did have a reservation.

Rating:

5.0

Everything was great

Rating:

2.0

Ordering online wasn't very worthwile. I still had to wait in line to get the keys. Walking up to the counter and placing the reservation would have taken the same amount of time. Also, I wouldn't recommend this locatoin. There were 4-5 employees standing around chatting with a line of customers.

Rating:

5.0

This U-haul dealer and equipment were “Top Notch”!

Rating:

5.0

Excellent customer service

Rating:

1.0

No recommended, when I arrived to the facility the associate I could not come in and they were closed and contact customer service over the phone for my storage. The website says they were open till 7pm but in real time 5pm. When I called customer service for access they couldn’t locate my reservation then tells me they found my reservation but the storage was not available but I reserved it . I was transferred another person and she told me it was not even available the one I requested. She gave other options but it was at another location and I would have to pay . Advised her I had a one way with a truck which that qualified me for a free month. Etcc

Rating:

3.0

The computer systems seemed really slow, so there was a pretty long line as it took a long time to process each customer. We were on time but waited for 50 minutes to check out. The staff was super friendly, though, and the truck itself was perfect! Drop off was a breeze.

Rating:

5.0

Customer service was great

Rating:

3.0

There site i rented from cancelled my original truck and assigned me with a new truck. The app and the receipt in my email were all for the original truck we did not rent. I called the drop off location as we would drop off after hours on the 1st day. He said the staff in the morning would call to confirm all was fine with check in. I did not receive a call, but an emailed receipt showing it was done. Not what was promised, but accomplished the mission.

Rating:

3.0

This was a particularly unpleasant experience due to the national system being down with no way to manually get rentals done. You definitely need a better fail back plan for when computer systems are not functioning properly.

Rating:

5.0

Kayla helped me and she was great! The guy who originally rented the trailer to us had said he set it up so that we could return it to any of the uhaul sites near where we were going since we didn't know which would bed closest. Turns out he didn't and it was set up to be turned in at a different uhaul shop a long way away. ... just another reason we're not too happy with the pick up location... Anyway, after a bit of discussion in which I was not overly happy, Kayla got it figured out so I could do it off at her store. I really appreciated that and she was great to work with in every way. Really helped to bring up my faith in Uhaul again. The management at Uhaul should recognize be great work and give her a bonus!

Rating:

4.0

excessive charge. I got a little less than fuel tank, returned at around 92% fuel, drove 11 miles, I was charged $22 for 4 Gallon of oil, this is insane. The agent already told me to bring full tank or else, it’s a $5.5 / gallon, did not realize I will be charged like this. This is outrageous, nonetheless, this is my last U Haul, with a worst experience l.

Rating:

5.0

Always ,Easy and ENJOYABLE Experience..Thanx!

Rating:

5.0

The location was excellent. U-Haul's checkin web page from the phone was horrible. Could not read the screen, had to enable location services and camera, had to repeatedly switch between portrait and landscape mode and zoom to different parts of the screen to find the important parts. Did not understand the outline in the image for pictures. App would not allow accept if I did not check equipment was clean. Whose definition of clean? The trailer I picked up had portland cement dust all over the bottom of the trailer. Took a picture and noted that the trailer was not clean, but the app would not allow accept. The U-Haul check-in took 10 minutes longer than the old style checkin with a real trailer hookup employee.

Rating:

4.0

Kayla was incredibly knowledgeable and very helpful!

Rating:

5.0

Amazing staff!!! Easy drop off and fantastic service!!! So impressed.

Rating:

5.0

It was a quick easy process

Rating:

3.0

I was promised that the furniture blankets that were not provided at checkout would be taken care of at return by the tech at Richardson. U-Haul charged me for blankets I did not receive or use, thus could not return

Rating:

4.0

Great service!

Rating:

5.0

I admit that I was skeptical in renting from this location, based on previous reviews, some of which were less than favorable, and as a single older woman, I was afraid that I would not be treated well. That is exactly the opposite of how I was treated. I was greeted with respect and everything was processed quickly, and the truck was in great shape. When I returned the vehicle, the young man who checked me in was polite and respectful. If people are posting negative reviews on this location then maybe they need to think about if it was because of their approach and attitude. Happiness and being kind goes a long way, especially because you don’t know what someone else could be going through.

Rating:

4.0

Hard to take pics of the bigger trucks when it is so space constrained, but there isn't much ya'll can do about that. So *please* take that as an observation and not criticism. Staff was wonderful!

Rating:

5.0

Computers were down and the young lady who got a long line of frustrated customers taken care of (without a computer) did an amazing job.

Rating:

1.0

overcharged me for fuel

Rating:

5.0

Not a thing. Very efficient and easy to work with. Great team. Thank you!

Rating:

4.0

The only issue I had with this location was the hold time. I called multiple times with a quick question and ended up waiting on hold until I either got frustrated and hung up or waited over 40 minutes before someone finally answered.

Rating:

5.0

Parking lot was entirely too condensed and concerning for drop off but the team and staff were above and beyond excellent at getting things complete! Thank you!

Rating:

5.0

Awesome overall experience!

Rating:

5.0

Keep up the good work

Rating:

3.0

Workers were kinda dry and not friendly almost like I was bothering them during picking up. Then charge per mile but also have to put gas back in there I feel it should be one or the other that's kinda over kill spent $200+ and my total trip for two days was only 46 miles

Rating:

5.0

It was a nice day to drive that day

Rating:

1.0

Waiting time, cleanliness and not overcharging

Rating:

4.0

The truck I had was old, the brakes were bad and I had to push them to the floor before it would start slowing down. When you accelerate it felt like the truck was going to give out completely. That truck needs serious repairs or retirement. The employees were great, convenient location and they have a lot of vehicles and trailers available. I think I just got a dud.

Rating:

5.0

Easy drop off with helpful staff that unhooked the trailer for us.

Rating:

3.0

Cabin was dirty with personal items from previous renter. Steering alignment was off causing hazard while driving.

Rating:

5.0

Very clean truck and had all the equipment and materials that I ordered.

Rating:

4.0

Bugs on the windshield and center console was sticky.

Rating:

3.0

Had to wait for a long time to pick up and had to reserve 3 times for just one piece of equipment

Rating:

5.0

Great service. Friendly staff.

Rating:

3.0

I can not find the key drop off where it's usually a orange box so, I drop it off in the crate next to the main building say key drop, but wasn't sure if that's only for equipment

Rating:

5.0

I was picking up the vehicle by using the app. However, the app seemed to get stuck when asking to record pics of the vehicle - it would not accept my picture. I must have tried 20 times. I had to go into the store and ask the attendant, who told me it was OK to not record pics on the app.

Rating:

5.0

Quick and easy

Rating:

1.0

I am beyond frustrated with U-Haul. I was wrongfully charged a $100 cleaning fee and accused of damaging a vehicle that was already dented when I picked it up (I have the "before" photos to prove it). When I called to resolve this, they agreed to a refund. Instead of returning my money, they processed a second $100 withdrawal from my account. I have been robbed of $200 by a company that refuses to take responsibility. Every time I call, I am "shuffled" between departments with no one willing to help. I will be filing a dispute with my bank and a formal complaint. Do not trust their app-return process; they will use it as an excuse to slap you with fraudulent fees.

Rating:

5.0

Pick up and check in with the associates at this location was a breeze!

Rating:

1.0

My fuel charge was excessive. The gas meter was incorrect. I added 4 gallons of fuel to the truck. More than I used. And was charged. Going to send it to AMEX and let them handle.

Rating:

1.0

First truck they give us, was between another truck, an you have to look for the truck by you own. Because another truck was park in front we can't move, I have to go back to the office, the employee was to lazy to go an move the truck, they change me the truck for the one infront.

Rating:

1.0

I have been renting from Uhaul for the past forty years. Sometimes five to six times a year. This was by far the worst customer service that I have ever experienced. I realize that I was only renting an appliance dolly this time, but it took forever to pick up, the "customer service" rep, was angry to the point of being hostile (I did nothing but show up in a better mood than they were), I waited to be loaded for at least 15 minutes while the other staff ran around working on non-customer oriented issues. If I were a share holder in this organization, I would have put a sell in at 8:30 the following morning. A business run like this does not survive. Management - where are you???

Rating:

1.0

The trailer bar was attached to my hitch completely wrong. I drove 287 miles dragging chains, towing post & wired b4 stopped by patrol. Caused damage & wasted time barely driving 30mph because of the way th trailer was moving. Response from manager from where I rented was RUDE.

Rating:

5.0

Guest parking is sparse here, albeit you cannot do much about it. I will recommend getting dropped off when renting a van or truck.

Rating:

4.0

The drop-off location was a bright spot in an otherwise difficult and dangerous one-way truck rental experience. The staff was professional, responsive, and clearly took the situation seriously. They processed the return efficiently, documented the issues with the truck without any pushback, and were helpful in guiding next steps. The location itself was organized and easy to access, and the team handled everything quickly, which I appreciated after a long-haul move. Overall, a smooth and well-managed drop-off experience.

Rating:

2.0

It was way too crowded. People were trying to drop off and pick up at the same time. I don’t think the location supports the kind of traffic your business. The employees were nice but I am complaining about the administrative and management . There are not enough employees and not enough room. I was there for about an hour trying to pick up and over an hour trying to drop off and while the employees were nice and trying to manage it, it was too much traffic.

Rating:

2.0

Prices are ridiculous, only needed it for three days so it would be nice to not have to pay for four

Rating:

5.0

Josè is an excellent manager. Everyone was always helpful whether it was renting storage or a Uhaul. Erroyll stepped up helping no matter what was asked of him. J.B. is another employee I'd like to recognize. Professional. Friendly. Courteous. Thank you all for wonderful service.

Rating:

5.0

The Uhaul location is well located for not only Richardson but the surrounding areas. The staff are extremely helpful and personable. I'll definitely use this location again.

Rating:

4.0

The special advertised didn't work as advertised and made for some confusion

Rating:

5.0

Jose and Erroyl went beyond the call of duty to assist me. They represent the company well.

Rating:

3.0

We are in the 2nd floor. I was expecting an elevator. Makes storing heavy or bulky items difficult

Rating:

5.0

Everyone was very helpful.

Rating:

5.0

No complaints. Easy move in and move out.

Rating:

5.0

I had a unit there for several months and always get my truck rental at this location, I will pass this location to everyone I know and email and text them because of the service they provide ,

Rating:

5.0

went beyond my expectations. Jose is excellent.

Rating:

4.0

The staff was very friendly and great to work with especially so late on Sunday.

Rating:

5.0

Staff was very helpful and attentive.

Rating:

3.0

Employee charged me for gas when I clearly replaced the gas and I had to go back and get a refund

Rating:

1.0

I will not be returning to this location or referring to a friend. I was given keys to a truck that was nowhere on the lot. I searched for it with hired help, told they could not offer me another truck, then about 15 minutes later, they gave me one, without the dolly I requested. I called the same day to cancel my storage unit. The woman that answered told me not to worry, I wouldn't be charged. A month later I received an email to pay my storage bill. I called the 800 number to cancel and was assured it was done on their end and should be completed locally. Just received a late notice from local location. Had to call again. I was placed on hold a couple of times while the lady that Shana tried to figure it out. She said there was a file about me. Finally, she told me everything was taken care of. I asked for some sort of confirmation to be emailed to me. There was nothing to send to me. I'm just hoping I don't have to make another call next month.

Rating:

2.0

This was the worst experience I have ever had with U-haul. Some of the staff members at this location were rude and need more customer service training. I want to thank the manager who assisted me Jose and staff member Ethan. They were very patient and professional and answered all my questions.

Rating:

5.0

Kind and a very accommodating staff!

Rating:

5.0

Friendly and very accommodating staff with flexible hours. They have been very helpful in providing available options.

Rating:

2.0

I didn’t use the storage It was way too small and extremely unacceptable.

Rating:

5.0

Taylor the Store Manager for this location is great to work with. Only place I go to rent a van or space! Thanks Taylor!

Rating:

4.0

Provide more guidance to be able to use the entry within the air conditioned front area to access the storage area. I walked around the building a few times outside in the triple digit heat to access the storage area.

Rating:

5.0

This U-Haul facility was everything I needed, exactly when I needed it! The staff was helpful and supportive! I absolutely will recommend this site for persons needing a storage facility. Although I did not need a vehicle, I absolutely will encourage people who do, to connect with this location! Thank you!!!

Rating:

4.0

Wished it closed a little later for storage access. And tried to check out at 7:02 and the doors were locked

Rating:

4.0

Na

Rating:

1.0

Access code per email didn't work

Rating:

5.0

Adam was very professional, thorough, and efficient!

Rating:

5.0

The facility’s were kept very well, organized. I’m satisfied

Rating:

5.0

Great staff Taylor and Ethan are amazing people to work with very helpful

Rating:

5.0

Staff were friendly and funny

Rating:

2.0

The access hours are supposed to be until 10 PM but when we got there at 7pm we were told by Avery that she needs to KICK US OUT as soon as they are ready to leave. This was because the “doors weren’t working” even though we got in by checking in at the gate and doors opened for us with no issues. Here is how this could have been a better experience: 1) add a note on your website under the store if there are issues. What if I had movers with me? 2) Identify the training gaps and train your employees. You should add how to phrase what you say to customers in your training curriculum. What matters is how you say it not what you say. Your other south austin location is even WORSE.

Rating:

2.0

The girl was rude and was not helpful

Rating:

5.0

Great

Rating:

3.0

Staff should pay better attention to the customer and not just carry on, on their conversation between employees. They should acknowledge the customers presence and also a smile on thier face would carry them a long way. To whom it may concern have a wonderful day.

Rating:

1.0

My storage unit suffered not one but two leaks due to an air conditioning unit that leaked on my stored goods. On site personnel should have moved my goods to a unit that was out of harms way but that didn't happen. While I was reimbursed partially for the damaged goods, more could have been done. I will not be using UHAUL in the future and would not recommend them to any friends or family.

Rating:

3.0

Everything went as expected other than the staff setting me up. Seemed disinterested and bothered by having to work. Zero personality or engagement. At one point he started to respond to my questions as if I were some kind of idiot and not a new customer that had never been there before

Rating:

5.0

Staff was very helpful and made the process of moving into the storage unit and returning my U-Haul truck very easy!

Rating:

3.0

So sorry to use this to describe someone. But no one had a name tag on. Both of the African American men were so sweet polite and very helpful. But the Mexican American gentleman was not helpful at all. He would stop and send a text message before he would help you and not friendly at all.

Rating:

4.0

Staff was very courteous.

Rating:

5.0

My name is Julia Hall. The staff was never able to get my name right. I found the systems antiquated and always had to wait in a line to get service. It was a relief to finally just sign up for automatic payments and never have to deal with staff again. After that it was fine.

Rating:

4.0

I wish there were easier access for upper level units. Heavier items going up stairs are difficult.

Rating:

1.0

The staff is completely incompetent. No idea which units have been rented. I arrived with a 15 foot truck and a storage reservation. They did not have a storage unit for me and proceeded to send me to 4 other locations that were all closed on sundays. I went over on gas, miles, and time because they were incapable of providing a storage unit. I had to take time off work to unload my truck 20 miles north the following week.

Rating:

1.0

I arrived with the 15 foot truck to unload into my reserved storage unit on sunday afternoon to find out my unit had been rented to another customer. The employees were unorganized and unprofessional. They sent me to 3 other locations through out the Dallas metro that were all closed on sundays. They refused to accept responsibility for causing me to go over on gas, miles, and truck rental time. I was forced to take time off work on monday to move into a storage unit that was far from the original location. Very disappointed with the Uhaul Richardson staff for wasting my time and their poor attitudes. I expect more from you.

Rating:

5.0

Awesome facility and very kind, helpful and professional staff. Perfect customer service! Especially that of employee Jacob. Thank you

Rating:

5.0

Keep up this dedicate work and remind all customers to come back your helpful mind.

Rating:

5.0

Good deal good price

Rating:

5.0

The staff at the Richardson location was more than awesome in helping me find the right size storage unit and made everything simple and seamless to get moved in. The facility is extremely clean and even smells good. The climate controlled units were are kept at a comfortable temperature which was once on a hot day. Can't say enough good things about these guys. Thanks again, -Jason

Rating:

3.0

If you have 24 hour access guests I think it would be great not to block the only door to get access in the building at that time. It was very inconvenient.

Rating:

3.0

The first girl to come help said she needed to cut the lock off my unit. She walked away to get the tools to cut the lock and she never came back! After waiting 15-20 minutes, I finally went and found someone else who did cut the lock off and get me in. On another note, why in the WORLD would you have a split unit storage system where the larger units are up a staircase?!?! It stands to reason that anyone using the larger units probably has furniture and now we have to carry that furniture up some stairs. This is about the dumbest thing in storage facilities I’ve ever encountered. We won’t be using this facility again for that reason alone.

Rating:

3.0

There was no instructions on the email that said i had to receive some sort of card to move in. Because i did the online move in, the email said my storage room was ready to access and all i had to do was enter the building which is not the case. as soon as i opened my storage room, the alarm went off because i had no card to swipe. Instructions were unclear and everything was confusing. I will not be using UHaul storage ever again.

Rating:

1.0

My belongings were infested with roaches and now i have to deal with roaches at my new residence the staff was friendly and helpful so i cant say anything bad about them but there is clearly a bug problem that needs be addressed perhaps spray more or leave baits to draw them away from the units.. the company could also look into making the units impenetrable to insects

Rating:

5.0

Good

Rating:

4.0

Only con is there are no large storage units downstairs.

Rating:

5.0

Katelyn was phenomenal and very professional!

Rating:

1.0

We specifically requested 24 hour access as we needed to put in all of our stuff past office hours. When we got to the facility, the storage room which we paid for was locked and we will we’re given no keys, we had already loaded our U-Haul van with our furniture. Also, the customer care was not helpful as no one picked up. Very bad experience here.

Rating:

1.0

Extremely slow. Waited in line to be served for over 20 minutes. Storage space 10x8 hall so narrow and too close to other units couldn't get furniture in. Had to cancel the order space.

Rating:

1.0

We were asked to repeat sensitive information no less than 3 times. We didn't get the impression that our business and especially our time mattered. Employees weren't urgent and lacked the knowledge needed to serve us the way we needed to be served. There were about 4 people who needed to service us. We arrived a few minutes after 5pm on a Friday and left close to 8.pm The only thing we needed to do was return our truck, get a storage unit, and move the things out of our truck into our unit. If needing U-haul services and products in the future, this will not be the location we seek said services and products. My name isn't even spelled correctly for this account even though my wife and I were asked our names and other sensitive information several times while trying to secure a storage room.

Rating:

5.0

The storage facility was excellent and had helpful staff available.

Rating:

5.0

Manager and staff work well to serve customers and elevate the Uhaul brand.

Rating:

5.0

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It’s a four day weekend.

Rating:

5.0

Service rep was knowledgeable and stayed late to check in my vehicle return.

Rating:

2.0

The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.

Rating:

5.0

The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.

Rating:

5.0

The U haul reps were patient and thorough throughout the year process

Rating:

5.0

Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.

Rating:

4.0

Everyone was great

Rating:

5.0

Easy and efficient

Rating:

5.0

Awesome staff!

Rating:

5.0

Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when we

Rating:

3.0

This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.