Customer Reviews for U-Haul Moving & Storage of Richardson

7660 reviews

412 N Central Expwy   Richardson, TX 75080
(North bound service road of North Central Expressway at Davis Street)

(972) 234-1343

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 234-1343

412 N Central Expwy
Richardson, TX 75080
(North bound service road of North Central Expressway at Davis Street)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

M'lynne M. 
Rating:
4.0

Customer did not leave a comment.

PARIS S. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Jillian S. 
Rating:
4.0

Have a bell to ring so I don't have to keep yelling “Hello” until someone finally saunters in.

DAVID R. 
Rating:
5.0

Doing great.

JON R. 
Rating:
3.0

Customer did not leave a comment.

BENNY W. 
Rating:
5.0

Customer did not leave a comment.

MILKESHA H. 
Rating:
1.0

Pick up of the small trailer went well - staff was helpful and friendly. Drop off was laughably rude. Counter person and check in person seemed angry to be working. Neither made even an attempt to be friendly or helpful. When I asked for the manager, counter person just pushed a deck of biz cards across the counter - no apology, no attempt to see what went wrong. Left a voice mail for the GM - of course, no return call. I'm not much on doing reviews, but this was so hilariously rude I had to say something.

KEVIN G. 
Rating:
1.0

My belongings were infested with roaches and now i have to deal with roaches at my new residence the staff was friendly and helpful so i cant say anything bad about them but there is clearly a bug problem that needs be addressed perhaps spray more or leave baits to draw them away from the units.. the company could also look into making the units impenetrable to insects

Gerald B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN SWIFT B. 
Rating:
5.0

Customer did not leave a comment.

ELLIS S. 
Rating:
4.0

The link sent to me for after hours online vehicle return did not work. Tried repeatedly but could not access. Please do not charge me your $20 “convenience charge.” There was nothing convenient about me trying for 30 minutes to get your online checkin to function.

HAROLD H. 
Rating:
5.0

Everything was great.

PETER BLAKE A. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

Nothing

JON R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

Key box not visible to see

Willis N. 
Rating:
3.0

Customer did not leave a comment.

Jean R. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Andre Z. 
Rating:
3.0

Customer did not leave a comment.

Christopher L. 
Rating:
2.0

The reserved trailer was not available. The chains would not fit on my truck so could not use the replacement trailer. The person who said the trailer was incompatible due to the chains not working with my vehicle said they would cancel and refund but did not. I am still trying to resolve the issue and will report it to my credit card if not addressed quickly. Home Depot was able to accommodate and I will recommend them over U-Haul.

Allen R. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

RENE F. 
Rating:
2.0

They were rude and not professional at all.

MEREDITH R. 
Rating:
5.0

Customer did not leave a comment.

Tina J. 
Rating:
3.0

Bigger Truck I reserved online was taken by another location as I was in line. Smaller truck cost me more in time, mileage, and labor. Not really the store as employee was professional. Previous night's phonecall to Garland McCree location put me on hold for 43 mins, 20 mins before closing time.

STEPHEN C. 
Rating:
5.0

Have the key drop off marked more clearly

Luke S. 
Rating:
3.0

Customer did not leave a comment.

EMILY O. 
Rating:
5.0

Staff was helpful and flexible..

ROBERT H. 
Rating:
5.0

When we called the dispatch number and told them that we were running behind because we were in slow traffic, this U-Haul location stayed open a few minutes later to make sure that we were taken care of. That totally rocks!

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Judit S. 
Rating:
5.0

The team could use more hands on deck .Kaitlyn and her team are great . I rent from uhaul frequently for years and have never had problems with the trucks .Covid has had its toll on every business people just need to be patient .The team at Richardson Tx are just trying to do their job . Treat others like you would like to be treated .

MICHAEL S. 
Rating:
5.0

Every one was very helpful and professional.

David S. 
Rating:
4.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Very Helpful and patient. Trucks always ready, clean, and equiped.

David S. 
Rating:
4.0

The truck smelled bad and was given to me with the gas light on.

Kilian G. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

JAIME M. 
Rating:
3.0

first trailer hooked up, one of the lights wasn't working. This trailer was covered in mud. Upon returning the trailer I ultimately used I was charged a cleaning fee because it had a few leaves on it. I could have cleaned in 60 seconds with a broom, if only I had a broom. I understand the fee, just ridiculous for a few leaves when I was initially given a filthy trailer.

BRENT D. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA F. 
Rating:
2.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

don W. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

Customer did not leave a comment.

MARK KEVIN B. 
Rating:
3.0

Customer did not leave a comment.

Aubreyrose R. 
Rating:
1.0

Did not use the half dozen furniture blankets I let the representative know he said he would take them off my bill... O was still charged the $5???

THOMAS H. 
Rating:
3.0

The 15-foot truck I was assigned is the worst truck I've been assigned by any rental company (including U-Haul) in the past 20 years among many dozens of rentals. If this had been my first rental from U-Haul, it might very likely been my last because the truck felt like it should have been junked years ago. From a missing driver's seat armrest to a transmission linkage that needed serious adjustment or repair, the truck seemed junky.

David L. 
Rating:
5.0

Customer did not leave a comment.

Miguel N. 
Rating:
4.0

Customer did not leave a comment.

ANNETTE B. 
Rating:
5.0

Same thing I said about the “ taking of photos” during check out , as for the check in process. Truck was clean, new and was extremely easy to drive.

Randy F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Really enjoyed driving the 2021 Ford Transit 250, cargo van. Very nice truck, that was clean and the visibility driving is great. Easy to maneuver. Good on gas usage. The check out, and vehicle return, was very smooth.

JORDAN F. 
Rating:
5.0

Customer did not leave a comment.

TRENT N. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
3.0

Just treat the customer with more respect Ireland are you home for one day I was late one hour they charge me 2 days

JOHN R. 
Rating:
4.0

The truck had a check engine light that the guy said oh well to

Summerley R. 
Rating:
4.0

nice folks

JOHN G. 
Rating:
5.0

Ron was superb! So was the gentleman that helped return equipment. Thank you for providing great assistance and customer service, it's greatly appreciated!

Christina T. 
Rating:
5.0

Quick and easy. The assistance manager Ron was amazing. He was so friendly and helpful. I walked out with a smile on my face because his positive attitude. It's rare these days to have employees that will engage with customers in such a pleasant way.

BOBBY H. 
Rating:
1.0

To be honest not scamming customers with hidden fees and charges.

MANHAL ABDUL RAH M. 
Rating:
2.0

The guy who completed my rental seemed very indifferent. To say the equipment was "clean and well maintained" means it got me from point A to point B. It was a typical UHaul that had been used on countless occasions. The location seemed generally understaffed. It took too much time to get in and out and when I returned the UHaul, there was not anyone in the office at all. I guess they were checking in vehicles, so I just dropped it off and walked around the building to find someone and let them know I had just dropped off the vehicle.

PAUL F. 
Rating:
5.0

Keep the same customer service

RAMONA H. 
Rating:
5.0

I have no suggestions for improvements, but I do think that this is the best location I have ever dealt with. The employees Danielle, Dakota, and the young black gentleman (sorry I've forgotten his name) made a fantastic team. Store and storage were clean as could be. Also the 99cent special on storage ....Great.Idea!! This was the best uhaul experience I have ever had. This review is late. Sorry!

DAVID D. 
Rating:
3.0

I thought the new big guy was rude and had zero people skills. Where did you find this guy.

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

Alfred J.  |  Overall Experience 
Rating:
5.0

Good

Gerald B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SOJU R. 
Rating:
3.0

When I arrived, 2 employees were not wearing masks properly. One under his nose and one woman took her mask down to her chin. The truck I rented had a driver side mirror that would not stay in one place... it rotated in the wind as I drove.

ANNE MARIE H. 
Rating:
5.0

Customer did not leave a comment.

KYLE P. 
Rating:
5.0

Even though the equipment was clean, there was some damages that had yet to be repaired. The whole process of picking up the equipment was extremely easy! What made the whole process easy was me making a reservation online.

ROBIN H. 
Rating:
3.0

I was charge for an item that I did not use

Damara R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

The process is getting much better, but check-out was delayed a few minutes as the wi-Fi kept going down.

Terry S. 
Rating:
4.0

Customer did not leave a comment.

SHAKENIA D. 
Rating:
5.0

Customer did not leave a comment.

Lakyra G. 
Rating:
1.0

Don't charge for insurance when customer has declined it.

TAPIWA M. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
2.0

The trailer lights connector was too short so the cable ripped my 5 pin adapter out and damaged my trailer plug. I told the attendant and he said it should be OK.

EFREN T. 
Rating:
5.0

Keep doing what you're doing. Excellent service and prices!

loree M. 
Rating:
5.0

Everything was very good! I Love renting from this location for my nonprofit organization monthly needs.

BEVERLY F. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
3.0

When my phone died trying to do the mobile get your truck gig. I walked inside and there was two gentleman and a lady and when I asked if they could help me everyone of them tried to walk away so they wouldn't have to and the gentleman that I guess was left didn't walk away fast enough seemed beyond bothered

CORTNEY DENISE B. 
Rating:
5.0

Customer did not leave a comment.

JOSE J. 
Rating:
5.0

Both guys that I worked with were friendly and effective.

SHEFF O. 
Rating:
3.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
1.0

I forgot my wallet and keys and by the time I went back to get it all my money was gone . It was painful and disappointing

SAMUEL O. 
Rating:
5.0

Improve your computer speeds!! I did the early check-in as it always seems to take so long to check in. Team is great and hooking up the trailer to the car was great but the computers are always so slow. I know it's a weird request but it happens all the time. Team is good to explain what's taking so long but get it fixed.

Paul V. 
Rating:
1.0

Was charged for 3 days rental on a 4 hour rental. No response from General manager after phone call or email. Have never had this issue before, I'm sure I won't have this experience with uhaul again because I won't be back.

EDWIN H. 
Rating:
4.0

DON'T LOSE YOUR RECEIT YOU CAN NOT RETURN ANY ITEM WITH OUT IT! RUDE

DENNIS F. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

absolutely nothing! Staff was amazing!

FELICIA C. 
Rating:
5.0

If you're able to do anything more than what you're already doing, then we have to come up with another word that is above excellence to describe what you do.

GODWIN A. 
Rating:
1.0

I tried to return the vehicle after hours. The app did not work. I called the national call center and they said that they would put a note on my order so I would not have a surcharge. My bill arrived and the surcharge was on the bill. I was told that this is not a national policy but a local decision. I am now spending way too much time trying to get my overcharge back. Not good!

DANIEL A. 
Rating:
4.0

Only con is there are no large storage units downstairs.

Judith H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tellamiskus B.  |  Overall Experience 
Rating:
5.0

Katelyn was phenomenal and very professional!

valerie a.  |  Overall Experience 
Rating:
1.0

We specifically requested 24 hour access as we needed to put in all of our stuff past office hours. When we got to the facility, the storage room which we paid for was locked and we will we’re given no keys, we had already loaded our U-Haul van with our furniture. Also, the customer care was not helpful as no one picked up. Very bad experience here.

Abiha A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Traci M.  |  First Impressions 
Rating:
1.0

Extremely slow. Waited in line to be served for over 20 minutes. Storage space 10x8 hall so narrow and too close to other units couldn't get furniture in. Had to cancel the order space.

Sheila B.  |  First Impressions 
Rating:
1.0

We were asked to repeat sensitive information no less than 3 times. We didn't get the impression that our business and especially our time mattered. Employees weren't urgent and lacked the knowledge needed to serve us the way we needed to be served. There were about 4 people who needed to service us. We arrived a few minutes after 5pm on a Friday and left close to 8.pm The only thing we needed to do was return our truck, get a storage unit, and move the things out of our truck into our unit. If needing U-haul services and products in the future, this will not be the location we seek said services and products. My name isn't even spelled correctly for this account even though my wife and I were asked our names and other sensitive information several times while trying to secure a storage room.

ron M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginald F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ieasha l.  |  Overall Experience 
Rating:
5.0

The storage facility was excellent and had helpful staff available.

DAVID D.  |  Overall Experience 
Rating:
5.0

Manager and staff work well to serve customers and elevate the Uhaul brand.

LUKE A.  |  Overall Experience 
Rating:
5.0

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It’s a four day weekend.

Michelle T.  |  First Impressions 
Rating:
5.0

Service rep was knowledgeable and stayed late to check in my vehicle return.

Raymond B.  |  First Impressions 
Rating:
2.0

The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.

Janet D.  |  First Impressions 
Rating:
5.0

The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.

KEITH V.  |  Overall Experience 
Rating:
5.0

The U haul reps were patient and thorough throughout the year process

Brandon R.  |  First Impressions 
Rating:
5.0

Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.

Lisa H.  |  Overall Experience 
Rating:
4.0

Everyone was great

Matthew P.  |  Overall Experience 
Rating:
5.0

Easy and efficient

Allen M.  |  Reservation 
Rating:
5.0

Awesome staff!

Lydia H.  |  Overall Experience 
Rating:
5.0

Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when we

st barnabas p.  |  Overall Experience 
Rating:
3.0

This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.

Dee A.  |  Overall Experience 
Rating:
5.0

N/A

Migna C.  |  Overall Experience 
No reviews have been submitted for this location.

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