Customer Reviews for U-Haul Moving & Storage of Richardson

Rating:

5.0

Friendly staff, quick in and out.

Rating:

2.0

There was a question of availability the day of my rental, but this place is FULL of equipment on surrounding city blocks. Customer service on the phone with Vic was a joke. Dollies and blankets were not in the truck. Employee in store moved as slowly as possible to get one dolly and blankets. The other dolly was not available—no apology—and I doubt I’ll ever see my refund from that. Truck was excellent.

Rating:

5.0

The only issues is that it seems that every Saturday I have been there the system is slow and I habe waited 30min to an hour to get out of there I habe been late sometimes to my destination getting out of there this needs to be fixed as most recently my pre check in was pointless.

Rating:

5.0

It’s first time in my life I have used like this service that offers for me flexibility to manage my moving order. Really appreciate your support that makes our life easier

Rating:

4.0

You could let the customer know to download the app prior to drop off to save time and also provide information of the process when dropping off after hours.

Rating:

5.0

I was waiting in line for over 2 hours. When your company decided to do an update. Start doing updates 2 hours after the store closes till the store opens. Also make a easier application to rent a vehicle. People are in a hurry trying to get a truck at origin before the Texas sun starts beating down on people trying to move house apt or storage unit. My case picking a refrigerator. It took so long I had to plead the store to stay open because of you untimely update !

Rating:

3.0

The check in/check out process is lengthy, slow, and out dated. The truck we got was in terrible shape and super old.

Rating:

5.0

Staff was extremely friendly and professional. Probably the best uhaul location I've been to.

Rating:

3.0

drop off was fine

Rating:

3.0

I have rented from this location over the years. This was awful experience with the truck. The truck had 175,000 miles, when accelerating the engine did not shift into gears correctly so there was little acceleration. The check engine light came on 59 miles into my 500 mile trip. The truck did not have a dolley as described on the panel where moving pads were located. The usb charger on dash did not work so I could not charge my phone on the long trip. Just terrible overall.

Rating:

5.0

The location is so crowded.

Rating:

5.0

The ladies and gentlemen in there was so nice and helpful I appreciate all their help. And the times I call because I needed the truck extra days ,, thks for y'all help

Rating:

5.0

no comments

Rating:

5.0

There were no personnel.

Rating:

3.0

Not ready for Sat AM rush; need better signage for parking - confusing

Rating:

1.0

My truck was not starting up, so I called customer care, they did not even listen to my problem and put me hold for 45 Mins, I disconnected, tried few times and finally it started after 2.5 hours probably engine heat up issue but the customer service is annoying as well as unprofessional

Rating:

5.0

When dropping off the truck after-hours, the uhaul wifi wasn't working, which prohibited me from going through the normal process. Other than that, I had a great experience! I especially appreciate that you don't force people to use your app.

Rating:

1.0

Representative Phillip should cooperate and explain charges before hand. He changed the dropping point which is near to us but he didn’t tell that it’s with additional charge until the last minute.

Rating:

5.0

Better parking

Rating:

5.0

n/a

Rating:

2.0

The gentleman that helped me did his best. The woman next to him working stated “That silver ain’t gonna get you anywhere here”. The customer in front of me translated that she was saying my gray hair wasn’t going to get me anywhere. I didn’t say anything to her but obviously this was very disrespectful and prejudiced towards anyone with gray hair ie a senior citizen. This is not just bad customer service but bad behavior.

Rating:

5.0

The Richardson location was very professional & quick to take care of my drop off.

Rating:

3.0

They could be more friendlier with customers

Rating:

5.0

Both places to pick up and the drop off were easy Peezy and thank you for having a great business. No must no fuss.

Rating:

5.0

I used the App to create a reservation. The process was quick and easy so when I arrived to pick up the rental was in an out in less than 15 minutes.

Rating:

5.0

Thank you!

Rating:

5.0

Everyone I dealt with at this U-Haul location were very courteous, helpful, and made the rental experience flow smoothly.

Rating:

4.0

The lever to pull the seat back was broken on the driver side

Rating:

5.0

Nothing

Rating:

5.0

Error is awesome! Friendly crew as well!

Rating:

2.0

I drop the truck on Wednesday evening at 7.30 pm the QR code is also not worked but on system they drop off the truck on Friday . They charged me $58 dollar more .

Rating:

3.0

I was unable to return my key after hours and will probably end up having to go here tomorrow. They didn't have a key return box at their front entrance.

Rating:

5.0

walked in off the street and they had us in a van withing 25 min. Always easy w uhaul.

Rating:

1.0

I have returned equipment to this location many times, and the girl who was handling my return was beyond rude. she was not helpful, and it was extremly clear I was in her way, and she absolutely let me know that I was in her way and she did not want us there. She is a danger to customer retention.

Rating:

3.0

Set all mileage on trucks wit a .9 when I drove off the tiny parking lot, I accumulated my 1st mile.

Rating:

5.0

I had a problem with the trailer and with safetow they were able to fix it right away

Rating:

1.0

Rented vehicle I was given was 16 years old ( 2010 ) with broken transmission, all beaten up and no alignment at all!!! It is not safe to drive it. The store was understaffed and no one helped me. Terrible experience.

Rating:

1.0

There were no people there when I dropped off. I talked to a lady on the phone about changing drop off location for the U-Haul and whether there would be an additional cost at this location and she said no. When I dropped off, the app charged me $87. Crazy miscommunication. Dropping off without any personnel was difficult and annoying.

Rating:

5.0

very important - The tow dolly tire straps were fully retracted, what this means is that Four straps were retracted through a slot meant for One strap - what this ultimately means is that I had for work exceptionally hard to force the Four straps OUT of the ONE strap slot to be able to strap down the tires properly. This should be CHECKED prior to leasing out to a customer!!!

Rating:

3.0

Have more than 1 counter employee on a Saturday motning

Rating:

5.0

Good services

Rating:

5.0

I have rented here before and they are very helpful and large selection. The location is just really small

Rating:

5.0

El buzo de la llave tiene que ponelo los mas visible

Rating:

5.0

clean and ware god

Rating:

2.0

More people working at once. The wait was about 30 minutes.

Rating:

1.0

Fire person at front desk responsible for customer service. Training could possibly help but person has to care enough to be trainable.

Rating:

3.0

While there was nothing wrong with my experience at the location. The truck that was rented to me was, without a doubt, the roughest riding vehicle I have ever driven. When moving personal items, not having the truck bounce at every little road impact should be a top priority.

Rating:

1.0

I made a reservation for a 4x8 trailer. $19. Added the safe tow $8. Added a utility dolly $7. Girl at the counter tells me there is a $60 deposit for the dolly and proceeds to tell me the total is $120. THAT math ain’t mathing. I’m tired and don’t feel like I’m getting anywhere so I pay the $120. She was rude. She called another worker over and the other girl tells me it’s because of the taxes. Sales tax rate in Dallas is 8.25%. Math still ain’t mathing. I use U-Haul regularly and this is the first time I’ve had such blatant ignorance of their job.

Rating:

2.0

The manager required a selfie in addition to photos of my ID despite that not being U-Haul policy. I have rented numerous times over the last 8 years from this U-Haul location without issue. It is incredibly frustrating to have to provide all this information without any accountability for what happens to the information afterwards.

Rating:

5.0

Dropping off my 5x8 trailer at this location was just as smooth as the pickup. The staff greeted me right away, checked everything quickly, and had me wrapped up in minutes. No confusion, no waiting around--just efficient, friendly service. A solid finish to my rental experience.

Rating:

5.0

All that you had control of was great . Nice and caring people.

Rating:

5.0

convenient to highway 75

Rating:

1.0

The first vehicle I was provided did not work, nor did the second. There were two people on staff while I was there, and while multiple people needed assistance not long before close, one of them went on break.

Rating:

5.0

I was not reimbursed for my mileage under usage and I was charged additional fees for gas. I barely drove the truck 20 miles and I was charged $25 for 4 additional gallons when gas is almost $4. I would like a refund of the $25. That was an erroneous charge and definitely uncalled for.

Rating:

5.0

Josè is an excellent manager. Everyone was always helpful whether it was renting storage or a Uhaul. Erroyll stepped up helping no matter what was asked of him. J.B. is another employee I'd like to recognize. Professional. Friendly. Courteous. Thank you all for wonderful service.

Rating:

5.0

The Uhaul location is well located for not only Richardson but the surrounding areas. The staff are extremely helpful and personable. I'll definitely use this location again.

Rating:

4.0

The special advertised didn't work as advertised and made for some confusion

Rating:

5.0

Jose and Erroyl went beyond the call of duty to assist me. They represent the company well.

Rating:

3.0

We are in the 2nd floor. I was expecting an elevator. Makes storing heavy or bulky items difficult

Rating:

5.0

Everyone was very helpful.

Rating:

5.0

No complaints. Easy move in and move out.

Rating:

5.0

I had a unit there for several months and always get my truck rental at this location, I will pass this location to everyone I know and email and text them because of the service they provide ,

Rating:

5.0

went beyond my expectations. Jose is excellent.

Rating:

4.0

The staff was very friendly and great to work with especially so late on Sunday.

Rating:

5.0

Staff was very helpful and attentive.

Rating:

3.0

Employee charged me for gas when I clearly replaced the gas and I had to go back and get a refund

Rating:

1.0

I will not be returning to this location or referring to a friend. I was given keys to a truck that was nowhere on the lot. I searched for it with hired help, told they could not offer me another truck, then about 15 minutes later, they gave me one, without the dolly I requested. I called the same day to cancel my storage unit. The woman that answered told me not to worry, I wouldn't be charged. A month later I received an email to pay my storage bill. I called the 800 number to cancel and was assured it was done on their end and should be completed locally. Just received a late notice from local location. Had to call again. I was placed on hold a couple of times while the lady that Shana tried to figure it out. She said there was a file about me. Finally, she told me everything was taken care of. I asked for some sort of confirmation to be emailed to me. There was nothing to send to me. I'm just hoping I don't have to make another call next month.

Rating:

2.0

This was the worst experience I have ever had with U-haul. Some of the staff members at this location were rude and need more customer service training. I want to thank the manager who assisted me Jose and staff member Ethan. They were very patient and professional and answered all my questions.

Rating:

5.0

Kind and a very accommodating staff!

Rating:

5.0

Friendly and very accommodating staff with flexible hours. They have been very helpful in providing available options.

Rating:

2.0

I didn’t use the storage It was way too small and extremely unacceptable.

Rating:

5.0

Taylor the Store Manager for this location is great to work with. Only place I go to rent a van or space! Thanks Taylor!

Rating:

4.0

Provide more guidance to be able to use the entry within the air conditioned front area to access the storage area. I walked around the building a few times outside in the triple digit heat to access the storage area.

Rating:

5.0

This U-Haul facility was everything I needed, exactly when I needed it! The staff was helpful and supportive! I absolutely will recommend this site for persons needing a storage facility. Although I did not need a vehicle, I absolutely will encourage people who do, to connect with this location! Thank you!!!

Rating:

4.0

Wished it closed a little later for storage access. And tried to check out at 7:02 and the doors were locked

Rating:

4.0

Na

Rating:

1.0

Access code per email didn't work

Rating:

5.0

Adam was very professional, thorough, and efficient!

Rating:

5.0

The facility’s were kept very well, organized. I’m satisfied

Rating:

5.0

Great staff Taylor and Ethan are amazing people to work with very helpful

Rating:

5.0

Staff were friendly and funny

Rating:

2.0

The access hours are supposed to be until 10 PM but when we got there at 7pm we were told by Avery that she needs to KICK US OUT as soon as they are ready to leave. This was because the “doors weren’t working” even though we got in by checking in at the gate and doors opened for us with no issues. Here is how this could have been a better experience: 1) add a note on your website under the store if there are issues. What if I had movers with me? 2) Identify the training gaps and train your employees. You should add how to phrase what you say to customers in your training curriculum. What matters is how you say it not what you say. Your other south austin location is even WORSE.

Rating:

2.0

The girl was rude and was not helpful

Rating:

5.0

Great

Rating:

3.0

Staff should pay better attention to the customer and not just carry on, on their conversation between employees. They should acknowledge the customers presence and also a smile on thier face would carry them a long way. To whom it may concern have a wonderful day.

Rating:

1.0

My storage unit suffered not one but two leaks due to an air conditioning unit that leaked on my stored goods. On site personnel should have moved my goods to a unit that was out of harms way but that didn't happen. While I was reimbursed partially for the damaged goods, more could have been done. I will not be using UHAUL in the future and would not recommend them to any friends or family.

Rating:

3.0

Everything went as expected other than the staff setting me up. Seemed disinterested and bothered by having to work. Zero personality or engagement. At one point he started to respond to my questions as if I were some kind of idiot and not a new customer that had never been there before

Rating:

5.0

Staff was very helpful and made the process of moving into the storage unit and returning my U-Haul truck very easy!

Rating:

3.0

So sorry to use this to describe someone. But no one had a name tag on. Both of the African American men were so sweet polite and very helpful. But the Mexican American gentleman was not helpful at all. He would stop and send a text message before he would help you and not friendly at all.

Rating:

4.0

Staff was very courteous.

Rating:

5.0

My name is Julia . The staff was never able to get my name right. I found the systems antiquated and always had to wait in a line to get service. It was a relief to finally just sign up for automatic payments and never have to deal with staff again. After that it was fine.

Rating:

4.0

I wish there were easier access for upper level units. Heavier items going up stairs are difficult.

Rating:

1.0

The staff is completely incompetent. No idea which units have been rented. I arrived with a 15 foot truck and a storage reservation. They did not have a storage unit for me and proceeded to send me to 4 other locations that were all closed on sundays. I went over on gas, miles, and time because they were incapable of providing a storage unit. I had to take time off work to unload my truck 20 miles north the following week.

Rating:

1.0

I arrived with the 15 foot truck to unload into my reserved storage unit on sunday afternoon to find out my unit had been rented to another customer. The employees were unorganized and unprofessional. They sent me to 3 other locations through out the Dallas metro that were all closed on sundays. They refused to accept responsibility for causing me to go over on gas, miles, and truck rental time. I was forced to take time off work on monday to move into a storage unit that was far from the original location. Very disappointed with the Uhaul Richardson staff for wasting my time and their poor attitudes. I expect more from you.

Rating:

5.0

Awesome facility and very kind, helpful and professional staff. Perfect customer service! Especially that of employee Jacob. Thank you

Rating:

5.0

Keep up this dedicate work and remind all customers to come back your helpful mind.

Rating:

5.0

Good deal good price

Rating:

5.0

The staff at the Richardson location was more than awesome in helping me find the right size storage unit and made everything simple and seamless to get moved in. The facility is extremely clean and even smells good. The climate controlled units were are kept at a comfortable temperature which was once on a hot day. Can't say enough good things about these guys. Thanks again, -

Rating:

3.0

If you have 24 hour access guests I think it would be great not to block the only door to get access in the building at that time. It was very inconvenient.

Rating:

3.0

The first girl to come help said she needed to cut the lock off my unit. She walked away to get the tools to cut the lock and she never came back! After waiting 15-20 minutes, I finally went and found someone else who did cut the lock off and get me in. On another note, why in the WORLD would you have a split unit storage system where the larger units are up a staircase?!?! It stands to reason that anyone using the larger units probably has furniture and now we have to carry that furniture up some stairs. This is about the dumbest thing in storage facilities I’ve ever encountered. We won’t be using this facility again for that reason alone.

Rating:

3.0

There was no instructions on the email that said i had to receive some sort of card to move in. Because i did the online move in, the email said my storage room was ready to access and all i had to do was enter the building which is not the case. as soon as i opened my storage room, the alarm went off because i had no card to swipe. Instructions were unclear and everything was confusing. I will not be using UHaul storage ever again.

Rating:

1.0

My belongings were infested with roaches and now i have to deal with roaches at my new residence the staff was friendly and helpful so i cant say anything bad about them but there is clearly a bug problem that needs be addressed perhaps spray more or leave baits to draw them away from the units.. the company could also look into making the units impenetrable to insects

Rating:

5.0

Good

Rating:

4.0

Only con is there are no large storage units downstairs.

Rating:

5.0

Katelyn was phenomenal and very professional!

Rating:

1.0

We specifically requested 24 hour access as we needed to put in all of our stuff past office hours. When we got to the facility, the storage room which we paid for was locked and we will we’re given no keys, we had already loaded our U-Haul van with our furniture. Also, the customer care was not helpful as no one picked up. Very bad experience here.

Rating:

1.0

Extremely slow. Waited in line to be served for over 20 minutes. Storage space 10x8 hall so narrow and too close to other units couldn't get furniture in. Had to cancel the order space.

Rating:

1.0

We were asked to repeat sensitive information no less than 3 times. We didn't get the impression that our business and especially our time mattered. Employees weren't urgent and lacked the knowledge needed to serve us the way we needed to be served. There were about 4 people who needed to service us. We arrived a few minutes after 5pm on a Friday and left close to 8.pm The only thing we needed to do was return our truck, get a storage unit, and move the things out of our truck into our unit. If needing U-haul services and products in the future, this will not be the location we seek said services and products. My name isn't even spelled correctly for this account even though my wife and I were asked our names and other sensitive information several times while trying to secure a storage room.

Rating:

5.0

The storage facility was excellent and had helpful staff available.

Rating:

5.0

Manager and staff work well to serve customers and elevate the Uhaul brand.

Rating:

5.0

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It’s a four day weekend.

Rating:

5.0

Service rep was knowledgeable and stayed late to check in my vehicle return.

Rating:

2.0

The people at the store are very nice but this was not the best experience. They were too busy and understaffed. I'm still waiting on my receipt from check in...I paid cash and would like my change.

Rating:

5.0

The facilities are well maintained which is a clear refection of the professional staff at the Richardson location. The team is customer focused and makes the "U-Haul Experience" EXECPTIONAL.

Rating:

5.0

The U haul reps were patient and thorough throughout the year process

Rating:

5.0

Thank you for providing a safe and affordable place to temporarily store some of our items. I have recommended you to others and will continue to do so.

Rating:

4.0

Everyone was great

Rating:

5.0

Easy and efficient

Rating:

5.0

Awesome staff!

Rating:

5.0

Our church has undergone a major renovations and UHaul have been very accomodating to supply us with a storage unit, dollies and other supplies to assist in our move. Always had what we needed when we

Rating:

3.0

This location is very small. I had asked for a climate controlled unit and when I got there such a unit wasn't available. No elevator made moving things difficult.