Customer Reviews for U-Haul Moving & Storage of Richardson

8,093 reviews

412 N Central Expwy   Richardson, TX 75080
(North bound service road of North Central Expressway at Davis Street)

(972) 234-1343

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 234-1343

412 N Central Expwy
Richardson, TX 75080
(North bound service road of North Central Expressway at Davis Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jemirea P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine N. 
Rating:
1.0

Side marker lights on trailer are poor and some did not work. The picture shown online is not a good representation of the equipment. The 6' tongue in front of the trailer made backing and moving the trailer in our driveway impossible. The surge brakes on the tandem axel trailer were poor and would stay engaged when trying to take off and cause my truck to be jerked back when trying to take off from a stop. Also rendered my electronic brake controller unusable costing twice the gas cost and excessive wear on my truck.

JEREMY P. 
Rating:
5.0

Customer did not leave a comment.

HENRY G. 
Rating:
3.0

when i returned the trailer i rented, i parked it also unhooked it, i noticed the trailer could use some maintenance ,the screw jack was completely dry , to cranking it to raise the trailer of my ball hitch was almost impossible, it only takes a little lubricant to oil this and make a huge difference, also make parts last longer, not a big issue ,but would make a world of difference if customer ever has to remove this from there car for any reason, in general i rented many trailers from this location most of the staff are great and do there job well, thanks guys.

LEONARD F. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
1.0

Customer service. Representative have an attitude no customer service skill. Very short and no attention to detail. Employee was not very professional. Return space is very small and limited. Equipment was not clean before providing for service. Please be aware of your employee. There is one outside doing drugs while on clock.

sun H. 
Rating:
3.0

The first truck latch did not work. When we reported this, we were given another truck, but no report was seemingly made about the truck with the broken latch.

Brian D. 
Rating:
3.0

Customer did not leave a comment.

KENNETH A. 
Rating:
1.0

my first truck was not at location statedand my second rental was cancelled without notifying me and left me afoot . piss poor service . never again

JONATHAN PAUL J. 
Rating:
2.0

Was very confusing to find the truck - it was well beyond where I would've thought to look. Wandered around for 15 minutes before I ran in to someone working (it was before opening as I did the 24/7 pick up). Once I got to the truck there was shattered glass all over the ground behind it then when I opened the truck there was glass inside. I brushed some out but it took me a while and I was almost late to meet my movers due to all this

Schaefer B. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

The entire team was incredible!

STEPHEN S. 
Rating:
1.0

I had to search multiple trucks around the property to even find my assigned vehicle as they didn't know where it would be and told me 'it could be behind the building in that lot too'. Then I worked hard to get it returned the same day, handed the keys to the front desk and was told I was all set. Later, I get a bill showing the truck wasn't checked in for two additional days. My emails to management went unanswered on the incorrect charges, despite showing photos with dates, times, and geolocation showing where the truck was when I turned it in.

ELLIOTT R. 
Rating:
5.0

Awesome facility and very kind, helpful and professional staff. Perfect customer service! Especially that of employee Jacob. Thank you

Aaron H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALIRIO N. 
Rating:
5.0

We appreciate the gentlemen there who took over, unhitched and checked in the truck. Which b allowed us to get on the road before the storm rolled in.

Bethany S. 
Rating:
5.0

Customer did not leave a comment.

CHARANJIT J. 
Rating:
4.0

The store was fine, it would be nice to be able to call the store directly instead of getting routed to the hell known as customer service. The app doesn't work, to upload files, both in the online check in when uploading the dl image or the image when returning the equipment. Need to build in a bypass for the image upload if it doesn't work.

GLEN T. 
Rating:
4.0

Customer did not leave a comment.

Juan V. 
Rating:
5.0

Keep up this dedicate work and remind all customers to come back your helpful mind.

Tebebe M T.  |  First Impressions 
Rating:
4.0

My experience was excellent. Location ,parking and access is not ideal.

PRISCILLA F. 
Rating:
1.0

I reserved a 5by 9 trailer online and it said it was at this location I get there no trailer plus no guarantee 50 for it either then I had to upgrade on my dime not the store for not having what I ask for

MARLON F. 
Rating:
5.0

They are professional they know what to do.

tebebe M T. 
Rating:
5.0

The staff was great and friendly and prompt. My problem is your company policies, I followed the matrix provided by the employee and still ended putting way more gas in than was given to me originally, I think your gas policy is a scam. Also not letting me pay with my wife's credit card just because she wasn't present when I picked the truck is bullshit. I won't use uhaul again or recommend it. Again, the employees at the store was great, I think your policy is shady.

BARTHOLOMEW W. 
Rating:
5.0

Customer did not leave a comment.

NDEY J. 
Rating:
5.0

Good deal good price

Oscar S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RUSSELL L. 
Rating:
3.0

Customer did not leave a comment.

Lisa B. 
Rating:
3.0

There was absolutely no trade off when a 26' truck and 12' trailer was dropped in front of me.

TYLER D. 
Rating:
5.0

Hire more employees like the young lady that handled our rental. She was very good.

NICHOLAS W. 
Rating:
5.0

Great service and easy

TIFFANY SHANAE E. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
4.0

Customer did not leave a comment.

QUINDEN RESHAD C. 
Rating:
2.0

Personal hooking up trailer did not make sure the door would close. I did not. Another associate said that they would just change out the trailer. I asked if I need to come back inside to change and he told me he would take care of it and send me a email. He did not. I had to make a phone call the next morning to clear things up.

Jeffrey P. 
Rating:
3.0

I had some problems with checking in through the app. The gentleman that helped me was very helpful. I did have to wait to check-in for drop off but again the gentleman that helped me was very nice.

STEPHANIE L. 
Rating:
4.0

Debris and trailer

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

DURING THIS TIME I THINK THE TEAM WAS AWESOME, FAST AND COURTEOUS. WILL ALWAYS USE THIS LOCATION. THANK YOU, REGINA CARR

REGINA LOUISE C. 
Rating:
5.0

Customer did not leave a comment.

Tamir S. 
Rating:
3.0

Customer did not leave a comment.

Berk Y. 
Rating:
5.0

Great help at all time, at the desk and outside during hook up

KEVIN B. 
Rating:
4.0

the amount of gas in the tank was not recorded correctly when i picked it up and again when i dropped it off and i was charged for gas after i'd put gas back in the tank before return- i went in and the error was corrected immediately

DEBORAH J. 
Rating:
5.0

Customer did not leave a comment.

DEJUAN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

The receptionist was a great help!

Citlali S. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Unexpectedly rented a truck that was not large enough. I called this location for a trailer and they didn't disappoint. Love U-haul and I always use them. Don't even consider using anyone else

RODNEY S. 
Rating:
5.0

The staff at the Richardson location was more than awesome in helping me find the right size storage unit and made everything simple and seamless to get moved in. The facility is extremely clean and even smells good. The climate controlled units were are kept at a comfortable temperature which was once on a hot day. Can't say enough good things about these guys. Thanks again, -Jason

Jason H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA H. 
Rating:
5.0

The crew was friendly and made the process easy!

MELINDA D. 
Rating:
1.0

Dropped off my rental at 4:45 pm when it was due in by 5:30 pm. They guy at the counter took my Key and said I would get a receipt. I got a receipt later that evening saying I returned my rental at 6:15 pm when he decided to finally check it in. Because of this I was charged for an extra day. The next day I went up to the same location to get it fixed. The guy who helped me said I would get a refund and then be charged the correct amount. Later when I got another receipt I not only didn't get a refund but I was charged even more! Now i have to go up there for a second time and waste my time getting this fixed.

Victor E. 
Rating:
5.0

very good service

DUENPEN S. 
Rating:
5.0

Customer did not leave a comment.

Natalie L. 
Rating:
2.0

I don't think the service guy was fully alert. He took my paper and didn't give it or a copy back to me. I complained about the extremely poor ride of the truck and I told him about hitting an object with the truck. Although i had U haul insurance he wasn't interested in explaining anything to me.

THOMAS E. 
Rating:
2.0

The man who rented me the truck at the counter is rude and does not know what is ¨Customer service¨ so different with the guy who receives the truck wich is the best.

CARLOS A. 
Rating:
1.0

Very poor experience. Employee was not helpful, purposefully slow. Vague with instructions and very rude.

Pamela G. 
Rating:
3.0

Store manager is very helpful and nice. Employees are rude. Bad experience with return.

RONAK S. 
Rating:
4.0

Customer did not leave a comment.

Girish D. 
Rating:
3.0

I don't recommend you guys as a company you guys are not a serious company again you guys made me waist my afternoon sending me to different location j had a reservation and you guy dint have it for me .... is ridiculous how you guys just don't care PLUS COUSTUMER SERVICE DONT GIVE A PENNY FOR THE CS SUPER BAD CS

Carmen B. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

Kelli K. 
Rating:
4.0

Customer did not leave a comment.

Joe M. 
Rating:
1.0

This place was awful! Not professional at all! They told us to disconnect our trailer and park it by the building. What if I had gotten injured?

Jacquelyn E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
1.0

I didn't receive all the equipment I paid for, the trucks carpet was soaked from the window being down during the rain. water was in the door handle food all in the cup holders. The employees at the Richardson location not helpful at all they closed the store before 8pm. They didn't give me the dolly that was paid for, when I went back up there at 7:55the store was closed. The employees waited till 8:04 to run out the store. One of them almost hit my car has he was driving away from the uhaul. Fire everyone at the uhaul

Porschea D. 
Rating:
5.0

Great service.

ed V. 
Rating:
5.0

All the person who working there are very good ! very helpful! will comeback again for sure.

YANPING D. 
Rating:
3.0

Last minute you called my wife instead of me and tried to relocate me to a difference drop off area that was an additional 10 miles away in DALLAS which equals another 35-45 minutes. The told her the original location was full (it was not when I arrived). Thankfully, I did not have my phone with me and she wasn't able to reach me. Honestly, the process with y'all was a hassle -- we literally felt hassled by your calls and your impolite employees that made the calls to let us know it was too bad that all locations had changed Your system of pickup and drop off with last minute/inconvenient changes makes a move MORE STRESSFUL! On site employees were polite.

Nelson S. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
1.0

I asked a manager who was about to leave where the return key box was and he refused to tell me for whatever reason.

ALI S. 
Rating:
5.0

Na

EGLOU L. 
Rating:
3.0

The truck stunk bad of nicotine. We couldn't understand the employee that waited on us. He mumbled and had very little response to questions. He should not be in a customer service position. Acted like he couldn't care less.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Helena T. 
Rating:
5.0

Service reps were excellent--proffessional and friendly. Only issue with the truck was a broken sun visor.

James H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
4.0

Customer did not leave a comment.

JERRAN W. 
Rating:
5.0

Customer did not leave a comment.

ROSS R. 
Rating:
1.0

I have a storage unit her and I rented a truck. I wonder why I was overcharged for the rental and why is it coming from your company ever other day? 😒

GALAN B. 
Rating:
5.0

Customer did not leave a comment.

ROSS R. 
Rating:
3.0

Not charge me for gas that I replaced. I was even told the gas was not quite full. So I took a picture of the gas Guage. I will call to get that charge removed. I was happy until I saw that fuel charge. Now I feel cheated and I have to take time from my day to call and dispute the fuel charge.

BARRY G. 
Rating:
4.0

Customer did not leave a comment.

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

EMMETT WHATLEY B. 
Rating:
5.0

Customer did not leave a comment.

Stan K. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
1.0

I have emailed the email given to me regarding questions or issues after my return date regarding being charged more than I was quoted, including a higher insurance premium than I agreed to and unknown additional charges that do not account for the 3 mile difference in expected vs real. I will still be pursuing the return of these additional funds I was charged unexpectedly, and would like to be contacted in regards to this.

Taylor F. 
Rating:
5.0

N/A

jessie R. 
Rating:
3.0

Customer did not leave a comment.

MARIANO B. 
Rating:
3.0

Paid for a dolly and never received one so that wasn't cool. The manager said I would be reimbursed but I have yet to see that reflected, so if it doesn't happen within the next few days, I will be calling the store to check back.

Lane B. 
Rating:
4.0

Customer did not leave a comment.

Victor M. 
Rating:
2.0

Customer did not leave a comment.

LEE K. 
Rating:
5.0

People were very helpful.

BRETTEN S. 
Rating:
5.0

Maybe make the key drop location a bit easier to find.

Steven F. 
Rating:
4.0

Customer did not leave a comment.

Roger S. 
Rating:
3.0

My customer service was excellent. The worker serving the customer next to me was extremely rude to his customer. The customer came back in a few minutes later and asked to speak to the manager. The manager identified himself and said he had a lot of customers in line and indicated he was busy. As I left I saw the customer and rude worker outside talking with the manager. None of the communication I saw was acceptable. I'm not sure I'll return to that location even though I was treated well.

REBECCA F. 
Rating:
5.0

Both the cashier and the drop off worker were very nice!

Victoria K. 
Rating:
5.0

Customer did not leave a comment.

Reginald F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Staff was very curteous and helpful!!

JAMILA G. 
Rating:
5.0

Excellent service/experience!

JAMES T. 
Rating:
5.0

Good customer services

Ernesta L. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
4.0

Customer did not leave a comment.

RUI P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH U. 
Rating:
5.0

Customer did not leave a comment.

ROBIN H. 
Rating:
5.0

Customer did not leave a comment.

Nimat s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marla H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chris D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Aileen P.  |  First Impressions 
Rating:
3.0

If you have 24 hour access guests I think it would be great not to block the only door to get access in the building at that time. It was very inconvenient.

Chadsidi B.  |  First Impressions 
Rating:
3.0

The first girl to come help said she needed to cut the lock off my unit. She walked away to get the tools to cut the lock and she never came back! After waiting 15-20 minutes, I finally went and found someone else who did cut the lock off and get me in. On another note, why in the WORLD would you have a split unit storage system where the larger units are up a staircase?!?! It stands to reason that anyone using the larger units probably has furniture and now we have to carry that furniture up some stairs. This is about the dumbest thing in storage facilities I’ve ever encountered. We won’t be using this facility again for that reason alone.

Sheri W.  |  First Impressions 
Rating:
3.0

There was no instructions on the email that said i had to receive some sort of card to move in. Because i did the online move in, the email said my storage room was ready to access and all i had to do was enter the building which is not the case. as soon as i opened my storage room, the alarm went off because i had no card to swipe. Instructions were unclear and everything was confusing. I will not be using UHaul storage ever again.

Mariana L.  |  Online Move In 
Rating:
1.0

My belongings were infested with roaches and now i have to deal with roaches at my new residence the staff was friendly and helpful so i cant say anything bad about them but there is clearly a bug problem that needs be addressed perhaps spray more or leave baits to draw them away from the units.. the company could also look into making the units impenetrable to insects

Gerald B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred J.  |  Overall Experience 
Rating:
5.0

Good

Gerald B.  |  First Impressions 
Rating:
4.0

Only con is there are no large storage units downstairs.

Judith H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tellamiskus B.  |  Overall Experience 
Rating:
5.0

Katelyn was phenomenal and very professional!

valerie a.  |  Overall Experience 
Rating:
1.0

We specifically requested 24 hour access as we needed to put in all of our stuff past office hours. When we got to the facility, the storage room which we paid for was locked and we will we’re given no keys, we had already loaded our U-Haul van with our furniture. Also, the customer care was not helpful as no one picked up. Very bad experience here.

Abiha A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Traci M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginald F.  |  First Impressions 
Rating:
5.0

The service was great and very professional, my only issue was how long it took to receive service. They needed to have more people in this time at that location. It’s a four day weekend.

Michelle T.  |  First Impressions 
Rating:
5.0

Service rep was knowledgeable and stayed late to check in my vehicle return.

Raymond B.  |  First Impressions 
No reviews have been submitted for this location.

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