Customer Reviews for U-Haul Moving & Storage of Rome

1670 reviews

244 Erie Blvd E   Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)

(315) 339-3110

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 339-3110

244 Erie Blvd E
Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Frank A. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

sharelle j.  |  Overall Experience 
Rating:
5.0

Manager is very nice and helpful. And employees too.

LEE D. 
Rating:
5.0

Great service!

WAYNE J D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYM M. 
Rating:
5.0

Customer did not leave a comment.

ERICAMARIE R. 
Rating:
5.0

Manager was very helpful and friendly

CHRISTOPHER M J P. 
Rating:
5.0

Customer did not leave a comment.

JORDAN M M. 
Rating:
1.0

The hitch they put on my car is so close to my car I can't even hook the trailer up without majorly scratching my car. I wish I could Attach photos on here to show you. I now have to go and pay more money for a longer hitch.

Vicky S. 
Rating:
5.0

Dallas Wood was extremely helpful and knowledgeable. I was starting from zero: no hitch; no electrical plug; no trailer and no supplies. Whithin about 45 minutes he had me rolling. It was also a relief that everything i needed was available at this U Haul location. Thanks, Dallas, you did super work.

JOHN M. 
Rating:
5.0

Stephanie is an awesome manager.

Mitchell D.  |  Overall Experience 
Rating:
5.0

Keep up the good work. 👍

Donald E. 
Rating:
5.0

Nothing. The people I dealt with were super! Dallas Wood and a young lady whose 1st name was Stephanie were polite, not condescending to a gray haired old lady, and best if all efficient!

Norma W. 
Rating:
4.0

New truck with no air conditioning

Melanie S. 
Rating:
1.0

First the time to return the truck was changed to an earlier time then I was told the unit I was going to rent was not available because the previous customer didn't vacate it on time, that they had no units convenient to access for a person without a car and that the truck was now late and I would be charged despite being told I had no where to put my furniture. They refused every logical avenue to help me instead wanting me to drive the truck 12 miles from my new home to empty it whether my moving help was able to change their schedule or not then demanded that I drive the truck 12 miles to the location that canceled my storage unit at the last minute and be charged for the truck being late. This entire experience cause undue stress on me as the situation went from bad to worse and I spent an entire night in the emergency department before having to return to try and get through the nightmare uhaul created. I will never in this life do business with you AGAIN AND I HOPE EVERYONE FROM THE JANITOR TO THE CEO GETS COVID19 DELTA VARIANT YOU ARE INSENSITIVE MONEY GRUBBING SPITEFUL DEMONS WHO NEED TO BE EXCORCISED FROM THE ENTIRE WORLD.

YVETTE R. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Friendly

JACOB BATES K. 
Rating:
5.0

Customer did not leave a comment.

ALBERT O. 
Rating:
5.0

Was told van was going to be 1999 was charged $35 a total price of $49 for 4 hours of use only went 11 miles brought back with extra gas

WILLIAMJOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

patRISHA S. 
Rating:
5.0

Great staff, it seems as though they actually like their job. They were attentive, thorough, and quick.

MARK RODNEY S. 
Rating:
5.0

Provide discounts whenever possible.

James L. 
Rating:
4.0

Customer did not leave a comment.

Randy L. 
Rating:
3.0

Customer did not leave a comment.

COLLEEN M W.  |  Overall Experience 
Rating:
5.0

Everything was in great shape and sales person was very nice and easy to deal with. Good experience.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT EDWARD W. 
Rating:
5.0

This is a clean and well run facility! Stephanie is quick, efficie

PAUL B. 
Rating:
1.0

The box they provided me to travel 2000 miles had a door that would not shut due to the base being broke!! My stuff was damaged and arrived broken

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

PARILL JOHN K. 
Rating:
5.0

Helpful! Easy to work with!

Kathleen P. 
Rating:
5.0

Nothing other than to keep the woman with the colorful hair employed there.. She was courteous, professional and friendly... She sets a good vibe for the location.

Jeffrey O. 
Rating:
5.0

I really feel the level of service I received does not need to be improved, employees , vehicle receives a 5 star rating from me

PAULFRANCIS JR P. 
Rating:
5.0

Excellent management. Great people to work with. Storage alwaya safe and secure. Great customer service!!

Juan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S S. 
Rating:
5.0

Stephanie and Mike were so helpful and made my experience a pleasant one. They got us in and out just as we had hoped. My online experience was poor. Just being truthful. That's why I like face to face retail experience. Thank you just the same.

Patricia D. 
Rating:
5.0

When calling back to reschedule my appointment, I was queued up in the call center. I was on-hold for 40 mins before someone answered. But, the appointment and install was awesome. Trailer hitch installed...start to finish...in 45 mins!

John C. 
Rating:
5.0

Customer did not leave a comment.

Christina U. 
Rating:
5.0

Friendly service, easy phone rental.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

ANDREA P. 
Rating:
4.0

Customer did not leave a comment.

Richard B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JAMES H F. 
Rating:
5.0

Customer did not leave a comment.

Katina G. 
Rating:
5.0

The lady with pink hair who helped me get the trailer at the Rome Location was excellent at her job and professional.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPHS Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES R M. 
Rating:
5.0

everything was great

Shane B. 
Rating:
5.0

Nothing. The service was prompt and detailed.

Anasa S. 
Rating:
5.0

The team is awesome.

jeff S. 
Rating:
3.0

I was never notified that they didn't have the storage that I needed. I could not have the movers unload the truck until I found a storage unit. Uhaul was not helpful at all.

NADINE R. 
Rating:
3.0

I was quoted one rate and was charged a rare double the original amount.

MELINDAL C. 
Rating:
5.0

Customer did not leave a comment.

HENRYW W. 
Rating:
5.0

The Uhaul employee was great to work with and extremely helpful and accommodating.

JASON PAUL E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINEMARIE S. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

JAMESMICHAEL J. 
Rating:
4.0

It would be helpful that when you reserve a unit online with appliance dolly that the location actually has the dolly available on your rental date.

KEVINA H. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Nothing, excellent service

MONICAM C. 
Rating:
5.0

Always courteous and accommodating

TERESAANNE D. 
Rating:
5.0

Customer did not leave a comment.

Joan B. 
Rating:
5.0

Much different experience. Employee even stayed a little late for me as I showed up right at closing and was extremely pleasant.

Deanna D. 
Rating:
5.0

Excellent customer service from start to finish. Easy transaction and reasonable cost. Great service and would definitely recommend to others. Would use service again when ever needed.

MATTHEWJAMES Y. 
Rating:
5.0

The young woman who helped me was extremely helpful and pleasant to work with. She made the experience great.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

CLARK FRANKLIN S. 
Rating:
5.0

Excellent customer service!! Everyone I dealt with was friendly and helpful.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Anne S. 
Rating:
5.0

Everyone was very helpful and professional especially Stephanie.

EDWARDJOHN S. 
Rating:
5.0

Oil or use wd40 on the screw down onto the hitch ball. I was rusty and hard to turn.

JOANNECAROL B. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
3.0

The truck was clean but not well maintained...the gears had trouble making it from one to another and made loud noises when trying to go to the next gear...the truck pulled hard right and the breaks were bumpy and shook the whole truck everytime they were touched. I tried calling road side assist and after 30 mins of waiting the guy that answered said I needed to talk to someone else and was on hold until we reached our destination. I tried to see if I could trade the truck for a working one 2 times along my way, first in Herkimer and then in Little Falls no luck. Very bad experience will try budget or rent a truck next time.

Karen M. 
Rating:
5.0

There was an issue with the steering box, a check engine light that was cleared when we picked it up, and the transmission light needing service came on during the trip. I did report this at the drop off location.

Stephen L. 
Rating:
5.0

Box van has a warped or cracked rotor.

David S. 
Rating:
5.0

Customer did not leave a comment.

Anne S.  |  First Impressions 
Rating:
5.0

Fantastic service.

April W. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

ANDREWJ G. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

Customer did not leave a comment.

YVETTE R. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
4.0

I have rented from this location several times in the past couple of months and found that I was always given excellent customer service by staff person Dallas. He is personable, friendly, and always courteous to the customers. I will recommend this location to my friends.

MAXINE R. 
Rating:
5.0

Customer did not leave a comment.

KAREN MAE M. 
Rating:
5.0

Very good experience. I first dealt with Mike brown and just let me say. I will be def be back because of him. Very personable, he matched your competitors price and made it more pleasurable transaction. The morning I picked the truck up I was greeted by Brittany perhaps, I forget her name. She was so cool, and she knows her stuff very smart she was training someone while helping me. All around great experience. Thank them again for me.

shawn H. 
Rating:
5.0

The staff was helpful, friendly and it was an easy interaction.

JESSICALYNN O. 
Rating:
5.0

Customer did not leave a comment.

KRISTIM P. 
Rating:
4.0

Customer did not leave a comment.

BRETTALLEN C. 
Rating:
5.0

Always friendly. Equipment is always taken care of. Never any problem. Would definitely recommend this place.

TERESAANNE D. 
Rating:
4.0

Customer did not leave a comment.

ALBERT L. 
Rating:
4.0

Always polite and easy going. Ready to help s far as helping make sure you only rent what you need. Grounds and business always clean. Never an issue doing business here.

TERRIA G. 
Rating:
5.0

Stephanie was pleasant while doing the contract. Excellent customer service. New Transit van was very nice, but weird to have snow tires in June. Smartphone self return was very simple to complete.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

MAXINE R. 
Rating:
3.0

Friendly staff

BARBARAANN C. 
Rating:
5.0

Great customer service at this location.

David H. 
Rating:
2.0

Customer did not leave a comment.

CATHERINEE G. 
Rating:
5.0

I have been renting from Uhaul for many years. I've never had an issue Erie Blvd Rome location. Friendly staff, good equipment.

Marcus P. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

I dealt with both Stephanie and Dallas and I can honestly say that they were BOTH the most courteous associates I have ever dealt with with a retail company. They solved all concerns easily and I would highly recommend this U-haul location to all my friends! I will definitely be back. James Todd

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS MICHAEL H. 
Rating:
3.0

Customer did not leave a comment.

COLLEEN M W. 
Rating:
4.0

Customer did not leave a comment.

ERNEST PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Michele C.  |  First Impressions 
Rating:
4.0

The reason I cleaned out my storage area was due to the price increase; I would of agreed upon $10.00 but $25.00 was to much for me.

Annette C.  |  Overall Experience 
Rating:
5.0

I can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi Cowen

TAMMI C.  |  Overall Experience 
Rating:
3.0

The "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️

COLLEEN M W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny B.  |  Overall Experience 
Rating:
5.0

Love The Lady With All The Pretty Make up .

Billie Jo M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALLISB R.  |  Overall Experience 
Rating:
5.0

Dallas was very helpful and nice.

Natalie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua A.  |  Overall Experience 
Rating:
4.0

The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.

Tiara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kadisha V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eryn T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
5.0

They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.

Paula F.  |  First Impressions 
Rating:
4.0

very good customer service

Pamela N.  |  First Impressions 
Rating:
5.0

Friendly and helpful services. Very clean place.

Cynthia D.  |  First Impressions 
No reviews have been submitted for this location.

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