Customer did not leave a comment.RANDOLPHS Z.
Customer Reviews for U-Haul Moving & Storage of Rome
Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JAMES R M.
everything was greatShane B.
Customer did not leave a comment.Anasa S.
The team is awesome.jeff S.
I was never notified that they didn't have the storage that I needed. I could not have the movers unload the truck until I found a storage unit. Uhaul was not helpful at all.NADINE R.
I was quoted one rate and was charged a rare double the original amount.MELINDAL C.
Customer did not leave a comment.HENRYW W.
The Uhaul employee was great to work with and extremely helpful and accommodating.JASON PAUL E.
Customer did not leave a comment.CHRISTINEMARIE S.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.JAMESMICHAEL J.
It would be helpful that when you reserve a unit online with appliance dolly that the location actually has the dolly available on your rental date.KEVINA H.
Customer did not leave a comment.David A.
Nothing, excellent serviceMONICAM C.
Always courteous and accommodatingTERESAANNE D.
Customer did not leave a comment.Joan B.
Much different experience. Employee even stayed a little late for me as I showed up right at closing and was extremely pleasant.Deanna D.
Excellent customer service from start to finish. Easy transaction and reasonable cost. Great service and would definitely recommend to others. Would use service again when ever needed.MATTHEWJAMES Y.
The young woman who helped me was extremely helpful and pleasant to work with. She made the experience great.Robert C.
Customer did not leave a comment.CLARK FRANKLIN S.
Excellent customer service!! Everyone I dealt with was friendly and helpful.Kathleen B.
Customer did not leave a comment.Anthony T.
Customer did not leave a comment.Anne S.
Everyone was very helpful and professional especially Stephanie.EDWARDJOHN S.
Oil or use wd40 on the screw down onto the hitch ball. I was rusty and hard to turn.JOANNECAROL B.
Customer did not leave a comment.JAMES A.
The truck was clean but not well maintained...the gears had trouble making it from one to another and made loud noises when trying to go to the next gear...the truck pulled hard right and the breaks were bumpy and shook the whole truck everytime they were touched. I tried calling road side assist and after 30 mins of waiting the guy that answered said I needed to talk to someone else and was on hold until we reached our destination. I tried to see if I could trade the truck for a working one 2 times along my way, first in Herkimer and then in Little Falls no luck. Very bad experience will try budget or rent a truck next time.Karen M.
There was an issue with the steering box, a check engine light that was cleared when we picked it up, and the transmission light needing service came on during the trip. I did report this at the drop off location.Stephen L.
Box van has a warped or cracked rotor.David S.
Customer did not leave a comment.Anne S. | First Impressions
Customer did not leave a comment.April W.
Customer did not leave a comment.Barry B.
Customer did not leave a comment.ANDREWJ G.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.YVETTE R.
Customer did not leave a comment.Andrew R.
I have rented from this location several times in the past couple of months and found that I was always given excellent customer service by staff person Dallas. He is personable, friendly, and always courteous to the customers. I will recommend this location to my friends.MAXINE R.
Customer did not leave a comment.KAREN MAE M.
Very good experience. I first dealt with Mike brown and just let me say. I will be def be back because of him. Very personable, he matched your competitors price and made it more pleasurable transaction. The morning I picked the truck up I was greeted by Brittany perhaps, I forget her name. She was so cool, and she knows her stuff very smart she was training someone while helping me. All around great experience. Thank them again for me.shawn H.
The staff was helpful, friendly and it was an easy interaction.JESSICALYNN O.
Customer did not leave a comment.KRISTIM P.
Customer did not leave a comment.BRETTALLEN C.
Always friendly. Equipment is always taken care of. Never any problem. Would definitely recommend this place.TERESAANNE D.
Customer did not leave a comment.ALBERT L.
Always polite and easy going. Ready to help s far as helping make sure you only rent what you need. Grounds and business always clean. Never an issue doing business here.TERRIA G.
Stephanie was pleasant while doing the contract. Excellent customer service. New Transit van was very nice, but weird to have snow tires in June. Smartphone self return was very simple to complete.Joshua W.
Customer did not leave a comment.MAXINE R.
Friendly staffBARBARAANN C.
Great customer service at this location.David H.
Customer did not leave a comment.CATHERINEE G.
I have been renting from Uhaul for many years. I've never had an issue Erie Blvd Rome location. Friendly staff, good equipment.Marcus P.
Customer did not leave a comment.john S.
I dealt with both Stephanie and Dallas and I can honestly say that they were BOTH the most courteous associates I have ever dealt with with a retail company. They solved all concerns easily and I would highly recommend this U-haul location to all my friends! I will definitely be back. James ToddJAMES T.
Customer did not leave a comment.FRANCIS MICHAEL H.
Customer did not leave a comment.COLLEEN M W.
Customer did not leave a comment.ERNEST PAUL C.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Rebecca R.
Customer did not leave a comment.JASONWILLIAM M.
It was goodLOUISE F.
Customer did not leave a comment.MADELINEJ C.
Location was clean and rentals in the lot appeared well kept. The young women (I think her name is Stephanie) was polite, professional and knowledgeable. She immediately identified the problem with the hitch lock and proceeded to fix it. She demonstrated true customer service. I hope U-Haul knows how valuable she is.Norbert N.
Customer did not leave a comment.SHERRY C.
The staff were very helpful and courteous. Helped us process our refund for the extra boxes that we did not use. Plenty of space at the location itself to pull in the truck with auto transport attached.Courtney M.
Super friendly and easy renting experience. The cargo van is a great price, easy to drive and fits a lot.Jeremy E.
There were some issues with the GM there that is generally above average however they were addressed by the district and I was treated much better. Thank you.JOSEPH M.
Customer did not leave a comment.Jeffery II D.
Customer did not leave a comment.Kathy G.
kind people they work hard.but need more workers they our under staffMARKL V.
Customer did not leave a comment.Dennis S.
Employee greeted me outside upon my arrival. He was friendly and maintained social distancing and mask precautions. The location appeared clean and inviting. Service was fast and efficient without feeling rushed.Ryan S.
Customer did not leave a comment.William M.
Young man that checked me in was new and very uncertain of himself. i would suggest a little more training and maybe spending some time with someone that was experienced before leaving the new employee alone.THOMASH H.
Customer did not leave a comment.BREEELIZABETH K.
Customer did not leave a comment.Michele C. | First Impressions
Customer did not leave a comment.Joseph P.
When they say no contact I guess they meant it we waited for an hour just for keys no one was around then also we tried to extend reservation and no response then we get U-Haul repoed apparently our fault when we tried paying 17 times then a day later get charged $580 for apparently a 3 day rental below 50 miles and didn't receive my deposit back oh yeah no highly unprofessional and will scam you of your moneyJoshua B.
Customer did not leave a comment.Kareem J.
I was nervous about driving a large vehicle. But driving the cargo van drove like a dream. Would love to rent that van again.KARI JEAN M.
This location was 100% in all respects. Staffer was helpful and performed as expected.JOHN G.
Customer did not leave a comment.David D.
The reason I cleaned out my storage area was due to the price increase; I would of agreed upon $10.00 but $25.00 was to much for me.Annette C. | Overall Experience
Customer did not leave a comment.Clay F.
Customer did not leave a comment.Catherine I.
Customer did not leave a comment.Sean S.
It took 45 minutes to pick up vehicle...and I had pre registered. Also 15 minutes to drop off because person didn't wait on me...I finally just left keys on counterKeith H.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Timothy T.
Customer did not leave a comment.KEVIN P.
Customer did not leave a comment.Connor H.
Customer did not leave a comment.ROBERTKARL JR S.
This place is well managed and everyone is courteous.LINDAJANE J.
The truck I rented was a very good truck the renter was very polite,,,,,,thank you u haulBeverly W.
Customer did not leave a comment.Robert Y.
Customer did not leave a comment.PATRICKR B.
Everything was perfectAlejha T.
Checking the truck back in was very quick and easy!MICHAELG D.
Customer did not leave a comment.WILLIAMWAYNE JR H.
Excellent customer service and they do their jobsJOHNJOSEPH G.
Customer did not leave a comment.SANDRAL F.
Thankyou also how come dual axle trailer doesn't have trailer brakes?BRUCEFREDERICK J.
I can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi CowenTAMMI C. | Overall Experience
The "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️COLLEEN M W. | First Impressions
Customer did not leave a comment.Destiny B. | Overall Experience
Love The Lady With All The Pretty Make up .Billie Jo M. | Overall Experience
Customer did not leave a comment.WALLISB R. | Overall Experience
Dallas was very helpful and nice.Natalie L. | First Impressions
Customer did not leave a comment.Joshua A. | Overall Experience
The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.Tiara M. | Overall Experience
The same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn’t care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.Sarah N. | First Impressions
The unit work PERFECT for our short term needs. Thank you!!!!!!Andrew T. | Overall Experience
The lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.therman c. | Overall Experience
Customer did not leave a comment.therman c. | First Impressions
Customer did not leave a comment.Kadisha V. | First Impressions
Customer did not leave a comment.Eryn T. | First Impressions
Customer did not leave a comment.Michael F. | First Impressions
Great service, clean facility and the staff was always friendly and helpful when needed.Lindsey F. | Overall Experience
The staff was helpful curteous and kind.Mary C. | First Impressions
I ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.Renee H. | Overall Experience
The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbersUrsula R. | Overall Experience
They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.Paula F. | First Impressions
very good customer servicePamela N. | First Impressions
Facility was everything we needed. Very clean and nice.Rita M. | Overall Experience
Great jobwilliam r. | Overall Experience
Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewherejennifer W. | First Impressions
Excellent customer service.victory s. | Overall Experience
There was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.Diana W. | Overall Experience
Was told by the manager the storage units haven’t been renewed since 1962. That being said very poor design . Horrible experienceRyan D. | First Impressions
Service was good had no problems .. It made a bad situation easilierRenee H. | First Impressions
Thank you for making my move so smoothly.Cathy M. | First Impressions
Friendly and helpful services. Very clean place.Cynthia D. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!