Customer Reviews for U-Haul Moving & Storage of Rose City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rose City

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Robert A. on

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John made the drop off fast and easy. The whole experience was a pleasure.

thanh N. on

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DON O. on

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Everyone was nice and helpful while I was a customer the past few years. Thanks

CHARLES S. on

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Starr was very friendly and helpful

Joshua H. on

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The customer service at this location is beyond the others we've experienced in the past. To say the least, it was an extremely easy process and very accommodatable and the female associate was very professional and very courteous. Would definitely recommend.

Lindsey V. on

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The transition was smooth and quick.

Alexia B. on

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Terry P. on

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Julie P. on

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Excellent customer service!!! Will definitely use again!!! Will absolutely refer friends and family!!!

cheryl B. on

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Ronald B. on

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Elizabeth R. on

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Great customer service @ pick-up & drop-off.

Megan B. on

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KELLY H. on

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Rental of a 20' truck went completely smooth. Equipment was ready and staff on site was great at getting me set up and on the road.

Randolph P. on

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Leon M. on

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Justice D. on

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Jesse A. on

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i have zero recommendations here because this experience was so good. i felt like the uhaul reps were respectful of my time and able to get me into the truck quickly and efficiently, but would have had no trouble taking extra time to explain anything i had questions about. they explained the few safety features of the truck that might have otherwise surprised me and were very clear about how to avoid potential penalties and what they expected out of me while i had the truck. most impressively, even though i was over an hour late for picking it up, the truck was still available, and they didnt call me to try to open up availability on it. they even extended my reserve time by 2 hours to make sure i had the time i needed to complete the task. really outstanding service.

Yvette C. on

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james T. on

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Tonja B. on

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Have more friendly and knowledgable people like the gentle who helped me. He was the best!!!! Thank you Uhaul so much for getting me in and out as quickly as possible and understanding what I needed!

Brittany A. on

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Was satisfied with everything.

ROBERT W. on

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Jasmine G. on

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armand H. on

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This particular location and service is the best in Tyler! Highly recommended! Thank you guys for the awesome service!

Vina A. on

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Thank you all for the help and kindness.

David K. on

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Check all tires better. They looked old and worn, though I figured they know better than me. I ended up getting two blowouts on my drive from Texas to California. This ended up costing me 4+ hours of waiting, in addition to being very nervous the rest of the drive home. Moreover, the truck bed leaked from the rain and damaged my parents dining-room table. I expect reimbursement for damage to their table.

Jules C. on

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PATRICK P. on

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Jimmy Tidwell was a great guy to work with

Darrah B. on

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chris O. on

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Rate 5 stars. Even with having to extend my rental, everything was handled politely and professionally.

emerson A. on

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Nothing that I can think of.....;very pleased with your service!

Christopher J. on

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Sherria B. on

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Bobbie H. on

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It was great.

Richard T. on

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Rhonda C. on

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Due too over charged my account in July and withdraw 2 times ...not happy... Bank charges...

Joel C. on

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Monique B. on

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My pick up location changed from one side of town to the opposite direction! Then only one person working on Friday afternoon that had no clue on working the computer. It took over an hour to just to pay for the rental & then I couldn't pay with cash without $100 deposit! It was to be returned when the truck was turned in but only by a major office which he had no clue where that was located in the city I was traveling to!

Byron K. on

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NATHAN R. on

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Kristin was a pleasure to work with and made my moving experience a comfortable one. Thank you!

Timothy G. on

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Uhaul needs to come up with a better system for checking in and checking out equipment.

Terry H. on

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There is only one road in or out. something that can't be fixed. But they did a great job.

Michelle B. on

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good overall experience, systems down when went to get truck so bit of a wait but otherwise good.

terry B. on

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Carolyn S. on

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Glenda M. on

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there was only guy doing it all waiting took forever

Tyrone J. on

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Terry Y. on

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Kimberlyann H. on

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Jerald G. on

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Syed I. on

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jesse D. on

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James T. on

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Great service

Aaron K. on

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Tammy S. on

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24-hr unit access is great. Great customer service.

Alexis W. on

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Mr.Priebe was very helpful. He was absolutely great !

Johanna D. on

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Dozier S. on

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Jerald G. on

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Roel O. on

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Jordan H. on

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Kristin H. on

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Angela B. on

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Make the return process easier! Couldn't get the invoice linked to my account. Couldn't use the app to return it. Couldn't use the website to return it. Required chatting with customer support. Waited on the phone for 1 hr :30 mins before getting cut off.

Jonathan S. on

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The place leaked and two pieces of our furniture were damaged. We spoke with the insurance for the claim and we were given funds to replace the furniture.

Jarrett T. on

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Cindy C. on

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I would like to be able to call the actual location when I have a question or issue. Seems I would get directed to the regional office.

Jose M. on

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Philip N. on

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Tamara D. on

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The lady I spoke with on the phone first was not a real friendly person. When I did my pickup the man checking me out was not at all very professional and I really was irritated after I left. I called and spoke with a super nice lady in corporate that adjusted my billing correctly was an angel. When I teturned the truck and put things in storage that man was elder and an awful nice person as well. Overall it was ok had I not had the man who checked me out. It would of been much better bc he charged me over for what I had requested and it took quite a long time bc other ppl were coming in and I got put on hold for time I was to be checking out he was trying to deal with everyone at once. He was not a very well manageable employee. I would not recommend him or the gal on phone who I spoke with on first call but the lady who adjusted my bill was the kindest person who had heart as it was a pretty rough time and ide had no sleep in a couple days she fixed things quickly and was very kind,. Trucks wee very clean I highly give that a 10. Storage was fine too. Never great having to move but kind people and quick service that’s correct helps matters a lot to a person in the moving situations .

Betty W. on

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Men excellent personal , they could have a little help with details but politely handle all customers very well. No anger at the wait at all from customers!

cordell W. on

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Corderreo F. on

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Ed S. on

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This was a great experience dealing with Kristin and the staff. Thank you very much.

Sean S. on

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Initially we were supposed to pick up the trailer at Republic Storage in Tyler, TX. The gentleman that I spoke to there gave us incorrect information regarding the pick up time & was less than helpful throughout the process. I called UHaul again and spoke to Dominique Stewart. She was fabulous & helped us find another location with a convenient pick up time. She deserves a raise!!!

SANDY B. on

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RICHARD H. on

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It we good. One thing to improve is the walkway to the office.

Brian O. on

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Merwin M. on

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Kevin S. on

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Christian T. on

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ALLEN H. on

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Enjoyed the people in office grounds feel safe

Maria C. on

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James is great, it's always a pleasure dealing with him.

LINDA A. on

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KENNEDY T. on

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BILL B. on

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Very helpful people to deal with. We had 0 issues. I highly recommend Rose City Uhaul. Bill Butler

Elena J. on

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Galen C. on

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colby D. on

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ozell L. on

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Gerald J. on

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Stella J. on

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Very helpful

Bill P. on

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jefferey O. on

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lulu G. on

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The locations were both very helpful and efficient what I did not have a good experience was the 800 phone help. I needed to get an appliance dolly to unload in Tyler and so I called the location but I guess got transferred to phone service and they put my locator pickup in San Antonio again which delayed me another 45-1hour getting that corrected

earl C. on

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Excellent service. Excellent equipment. I will be back.

Corrie F. on

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Alma M. on

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Louis P. on

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Raylon E. on

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Entrance to business was small and narrow.

Brandon H. on

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Efficient and reliable moving team that came with in a couple hours notice. Only critique I'd give would be estimate your needed hourly move appropriately as we paid for 2 hrs but they were done in an hour. We also helped them move though. If I'd known I'd ask them to stay and help move furniture around or put beds up.

glenn M. on

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Joseph A. on

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John was great and helpful.

Xocia M. on

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Kristin was great. She explained everything in detail. The only issue I had was there was not a discount on the mileage rate. A $40 2-day rental ended up being $300 because of the mileage rate.

eric a. on

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The guy at the desk was very helpful and polite. Enjoyed his personality. We arrived right on time and the location didn't have our information and he still took care of us.

Robert T. on

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All the staff at the location are excellent. Very helpful engaging and neither job. Also the cleanest location and bathrooms I've ever seen at a U-Haul location. Hats off to them.

Vina A. on

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Thank you, Anna Williams in VA and John Priebe in TX for your awesome assistances with my move. My experience with U-Haul during my move to Texas was a God send experience. Thank you everyone again.

David C. on

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Don't change a thing, Jimmy was very helpful.

edith M. on

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Bruce E. on

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Daniela J. on

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I waited almost two hours at this location to pick up my U-Haul. There was only one person working and it was busy. I had an appointment time for pick up at 2:30 and it was well after 4 when I left.

tina L. on

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I called to see if this site had any available rentals. The only thing I was not pleased with was I was on hold 54 minutes. When I called I was told the attendant/owner had a customer and hold on just a minute. I was on hold exactly 54 minutes. I was having dinner and kept the line open and finished dinner, got in my car and about 10 minutes from the Uhaul center he got back on the line. It was exactly 54 minutes and had I not needed a truck I would have hung up. It was the same calling customer service for anything. Long wait times. When you are needing to ask questions its very frustrating to have to wait long amounts of times. Other than that it's okay

Karan D. on

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Excellent customer service!!

JAMES T. on

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james a. on

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This facility looks a bit older and run down but it actually is not....once inside I found the units are very nice and clean. The manager was so friendly and helpful. A win win all around.......

BRET P. on

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Better than it was,,

coquease l. on

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Thanks

Henry S. on

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I had no problems grate place to store your stuff!!!😎

Karen S. on

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Kristin was very kind and professional, informative and was able to arrange a second unit for me. Great experience thru the whole process.

Rick H. on

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Excellent staff and facilities.

Cynthia L. on

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A very good storage facility and well knowledgeable staff. Would recommend anyone that want to store your items in a clean and safe place. Cynthia Logan.

Sharon B. on

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A little water damage from a leak from the unit next to mine.

Cleveland H. on

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Friendly and professional staff

RAPHEAL E. on

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I came out to my storage unit, behold there was a padlock on the door. I wasn't inform as of when l rented, that empty storage is not made use of will locked by the management at the end of the day.

Susan M. on

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Great customer service.

Theresa L. on

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The staff was great , they were very helpful when I needed to ask questions.

Helena R. on

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Since I cancelled this entire reservation over a month ago, there is nothing to grade your service on except for lack of knowledge.

Ericka J. on

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Amanda and James were very professional when helping me get situated with my storage unit. They went above and beyond to make sure that I was taken care of and answered every question that I had.

Lynn v. on

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No comment

wayne s. on

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All staff was very professional and friendly, would highly recommend to anyone

Cheryl F. on

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Great storage facility. Staff is very friendly and accommodating for special requests. They have security type locks to purchase for your storage unit.

Sally J. on

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I would highly recommend this storage facility the staff was very friendly and took the time and patience with me and explain all unit's so that I would get only what I needed.

Jonathan N. on

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I was happy with the service and the price. I will recommend this place to my friends and family and in the future If I need more storage and space I will gladly come back to this place. Thanks!

kyle w. on

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Sucks owner rude

maudrey h. on

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Chose it for the convenience. No issues.

Rachel F. on

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The person helping us was so nice and informative.

VICKIE M. on

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excellent service

Theresa L. on

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It was very easy to find and the staff was very helpful

Theresa L. on

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I liked the fact that it was easy to get to and easy to find.

Delphia Elizabeth B. on

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Staff was very helpful and friendly, made sure I had everything I needed.

marcus v. on

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Outstanding

GABRIELA V. on

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None

Carla W. on

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The staff Amanda,James,Patrick & Christen were very sensitive to my needs. All of them were very helpful. Amanda has the best team I have ever encountered. James was a jack of all trades.

Richard F. on

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Really like doing business here people are very friendly knowledgeable and willing to help you I need my book that says a lot ....Keep it up you guys are doing great .

KEONNA Q. on

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Front desk woman was amazing. We clicked right away both being transplants of Tyler. Very helpful & knowledgeable about the area.