Customer Reviews for U-Haul Moving & Storage of Rose City

1,239 reviews

411 N Northwest Loop 323   Tyler, TX 75702
(1/4 mile north of 64 Hwy on loop 323)

(903) 939-2913

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(903) 939-2913

411 N Northwest Loop 323
Tyler, TX 75702
(1/4 mile north of 64 Hwy on loop 323)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Cedrick C. 
Rating:
5.0

Customer did not leave a comment.

Chandler S. 
Rating:
5.0

Nothing. Great service. Great little trailer which handled great in good shape with great tires

JOHN W. 
Rating:
4.0

French fry on passenger side floor. Sticky substance on floor of truck where overhead door closes. Friendly people but seem understaffed

LEAH O. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
4.0

Customer did not leave a comment.

Lakesha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen N. 
Rating:
5.0

Customer did not leave a comment.

Ethan M. 
Rating:
3.0

UHAUL mobile check-in would not function properly. Check-In was delayed by 2 hours due to system issues Gas gauge was lower than the paperwork Cargo Van's check engine light was still on Cargo Van's "air pressure" indicator was malfunctioning

Jeffery M. 
Rating:
4.0

We were originally scheduled to drop this truck off at another location on Old Jacksonville Rd and the representative there refused the truck indicating the facility was full. That individual was not helpful at all and does not represent your company well. The folks on Loop 323 were very professional and accommodating in accepting the vehicle

William M. 
Rating:
5.0

john and aJames please help i need a truck and need a ride to get it my family is too self centrered to give me a ride or call a tsaxi

ronnie S. 
Rating:
5.0

Darren and James helped me very much am going thru some things in my life right now they were a blessing and the owner is a very understanding and good man thank yall very much

Jared S.  |  First Impressions 
Rating:
5.0

Darren and James helped me very much am going thru some things in my life right now they were a blessing and the owner is a very understanding and good man thank yall very much

REBECCA R. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
4.0

Customer did not leave a comment.

Christine C. 
Rating:
3.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

Everything went smoothly n was handled very professionally He was nice n very helpful Wouldn't change anything

Lyndell C. 
Rating:
3.0

Concerned if the ratchet on the auto trailer will be repaired as reported above ?

CARL B. 
Rating:
5.0

Very good

DANIEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry C. 
Rating:
5.0

Customer did not leave a comment.

Tamie B. 
Rating:
3.0

It's somewhat difficult to enter due to a tight lane and no room to park due to the storage area gate access. Especially with a trailer. Otherwise site is fine.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Larry C.  |  First Impressions 
Rating:
4.0

Improve the entry way area. It gets blocked due to storage customers using the same entrance as the equipment/vehicle return customers.

Harold P. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Customer service was excellent! I needed to extend my rental to two days. I called and the issue was handled quickly and professionally. I was very pleased. Thanks so much!

URONDA L. 
Rating:
3.0

Do NOT assign a drop off location without the customer's consent. I was assigned a drop off location by U-Haul (not the pick up clerk) when the pick up clerk told me that it was left open. This caused much trouble when I dropped the truck off thinking that I could choose a location after I arrived at my destination.

rebacca freeman M. 
Rating:
4.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

Took pics completed drop off procedure…..mic drop

William L. 
Rating:
5.0

Customer did not leave a comment.

MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

Sophia C.  |  Overall Experience 
Rating:
5.0

They kindly processed my storage agreement by phone to accommodate my late arrival. Very helpful!

Erin P.  |  First Impressions 
Rating:
5.0

James was top notch and he really went above and beyond helping us to replace a fuse so that everything was up to standard and we were good to go !!!!! He really impressed us with his willingness to go the extra mile !!!!

Carol S. 
Rating:
4.0

Mr John was amazing and any situation that came about, he handled with grace and experience. The facility is well kept and clean.

Lakesha J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Folks at checkin were great, Jimmy and Yukenka(?) Owner at return was great. Great people. Will come back even though its further than others from my house.

Quinn C. 
Rating:
5.0

My first time ever having to get a storage!!! My go to place hands down!!!

Lakreshia T.  |  Overall Experience 
Rating:
5.0

Jimmy was hands down the most informative, thoughtful, customer oriented person I have encountered at a UHaul location. He made sure I had exactly what I needed and not once did he try to over sell me anything.

Derek S. 
Rating:
5.0

The your employees was helpful and knowledgeable with your policy. At both locations (Dallas &Tyler). I thank you for a pleasant experience which made my moving experience more manageable.

Cheryl W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
4.0

From secondary driver

Anita W. 
Rating:
5.0

Professional store front, friendly folks.

Curt L. 
Rating:
5.0

The first time I made a reservation with hitch world and the key wasn't where it was suppose to be so these guys really helped me out

Mark G. 
Rating:
5.0

Customer did not leave a comment.

ARVIND P. 
Rating:
5.0

Customer did not leave a comment.

SHERRY G. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
5.0

Customer did not leave a comment.

Knetoya R. 
Rating:
3.0

Customer did not leave a comment.

Wardrual P. 
Rating:
1.0

Very ridiculous

Blake G. 
Rating:
5.0

Nothing on my end. I was happy

LEAH O. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Foresta N. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

Clinton K. 
Rating:
1.0

When I dropped off the trailer, I asked the guy for proof that I drop off the trailer and he seemed bother. So then he told me , he will have eto take me to the office to get one. Then I started to provide him with my info just in case he needed to find me in the system and he gave me an attitude saying that he got it. Then he printed the receipt and he turn to the side to look at his phone and gave me the receipt. I say thank you so much and he didnt say a word as he was more interested in his phone. He didn't even look at me. It looked like he was really mad because I asked for a receipt. I honestly think that this place had the worst customer service I have seen.

GIOVANNI F G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

BIG operation going on here, and very well maintained. Some of the friendliest and knowledgeable Uhaul employees I've worked with, if not THE Friendliest. John and James made my day easy. This is the uhaul I'm going to from now on.

Zane H. 
Rating:
5.0

The people at this location were fine. However, to get to them took a ridiculous process of going to the website, entering lots of info, ordering what I wanted, then being told it wasn't available only after I ordered, then calling in, then being directed to a prior UHaul location, which didn't have the trailer I wanted or the trailer I ordered, but one in between with no ramp, then more phone calls to get me this location, which had this trailer. This trailer was an absurdly heavy 1240 trailer that fits one motorcycle, compared to my 400lb trailer that carries two bikes. My car really struggled to pull this absurdity, though it does fine with two bikes on my trailer. I wanted a trailer, not an Abrams tank. Even the motorcycle trailer I first wanted is over 800lb. The weight and lack of space on the trailer made the trip decidedly worse.

BRIAN H. 
Rating:
5.0

The trailer I reserved 5 days before was not there.

Paul G. 
Rating:
5.0

James is awesome!!!

Deverre B. 
Rating:
5.0

Love Mr.John and his team so friendly

Chataka W. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

JUAN L. 
Rating:
4.0

The location was easy to find and get into. However, I wish that the after-hours drop was more clearly marked and had corresponding directions to what is seen online. Calling the number on the door was great, and the nice man helped us, so all was good! Small thing, but the area needs to be a little bit more well-lit and accessible for after hours pick up (so you don't have to park in a somewhat dark area, then step down a huge step in order to get to the drop box). It was fine for us, but It might feel different if you were by yourself or waiting for a ride pick up.

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY M. 
Rating:
4.0

Office staff was super friendly, and explained everything to expect. Windshield was filthy inside and out. Had to spend 15 min. cleaning it before starting out. Engine was sluggish, even on small hills. 26,000 odometer miles might mean a tuneup is due, or maybe retire this van? Air conditioner was the greatest. 96 degrees outside; perfect inside the cab.

Wendell H. 
Rating:
5.0

Put a dolly in the truck when moving a washing machine and dryer

SANDRA D. 
Rating:
5.0

Very friendly staff.

Perry H. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Even though I thought the Location was closed he came right out to assist me. Very nice young man. Thank you for being there and assisting me.

Kimberly W. 
Rating:
1.0

The whole thing was screwed up I wanted a 6x12 utility trailer I had reserved but there wasn't one in Tyler Texas area to pick up. I've used uhaul for 40 years and never had a problem like this!!!!

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

daniel G. 
Rating:
5.0

Your employees were fantastic. Our truck got a flat and that was very inconvenient but that was nobody's fault. Thank you for all that you did and we will come back

yonna Y. 
Rating:
5.0

I always like coming to this location. It's close to me and they always have what I need. The people who work there are great!

Vicki G. 
Rating:
5.0

Customer did not leave a comment.

JAVIER T. 
Rating:
1.0

The customer service was poor. Long wait times. Unorganized.

Jeb R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
1.0

There was only one person at the location when we arrived to pick-up the equipment and he was working under the hood of a truck. There were at least four customers waiting in line to pick up. I had checked in on-line but it still took an hour and a half to get my equipment.

David P. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Trenton S. 
Rating:
1.0

I am very disappointed with this experience today. O was given a truck that was passed Empty. Told to go the the nearest gas station. Do not feel like that was appropriate for them to do. Will I Come to that location again. Not unless I just have to

PATRICIA S. 
Rating:
2.0

Upon returning my rental they did not put it in the system. They called me three times asking when I would return the truck after I'd returned it 5 hours earlier than scheduled due back. Then they charged me for fuel when it had been filled back up to requested amount.

Caitlin W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

Mireya M. 
Rating:
5.0

It was all good. The gentleman that helped me did a great job and was very helpful.

Kornpop M. 
Rating:
3.0

Was not given the required mileage to reach my destination. This has never been a problem at the normal location I have used the last 2 weekends. But was redirected by your company to this location due to availability. Was charged for over the miles.

JAMES L. 
Rating:
5.0

The gentleman was great. Perfect customer service.

RAVYN H. 
Rating:
5.0

Customer did not leave a comment.

Ambra D. 
Rating:
4.0

Customer did not leave a comment.

Suong W. 
Rating:
5.0

.

DARRELL P. 
Rating:
5.0

Nothing, just keep up the good work! Thanks.

Nathaniel S. 
Rating:
5.0

n/a

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Lonnie S. 
Rating:
4.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Self check out at this location is the easiest thing to do! Stress free.

Kalei K. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Nothing service was great.

KATINA K. 
Rating:
5.0

Great professional staff! Thank you for helping me through a very stressful time of moving! Ms. Paige, store manager and employees were phenomenal!

Shelia H. 
Rating:
5.0

Customer did not leave a comment.

DONALD A. 
Rating:
5.0

10 foot truck needs to have speed control. The parking brake was not secured to the underside of the dash, interfering a little with leg room for the driver.

David A. 
Rating:
4.0

Customer did not leave a comment.

Clay B. 
Rating:
5.0

I had no issues at all with my experience. Everyone involved with uhaul was very helpful and I will be using uhaul again for my next move

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

Lonnie S. 
Rating:
5.0

Customer did not leave a comment.

Shane M. 
Rating:
5.0

Customer did not leave a comment.

cedric m.  |  First Impressions 
Rating:
5.0

The woman that helped us with check-in & check-out was incredibly nice and efficient.

Austen G. 
Rating:
5.0

Customer did not leave a comment.

TERESA N.  |  First Impressions 
Rating:
5.0

Friendly staff and the best price. So glad I stopped by.

robin e.  |  First Impressions 
Rating:
4.0

James and John where very polite helpful and caring. They where very professional and polite. I have no complaints the place was clean and the pricing was affordable. I would definitely recommend this facility.

Detra C.  |  First Impressions 
Rating:
5.0

James was very helpful and I would definitely recommend the service to others.

Carleisha J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kaci N.  |  Online Move In 
Rating:
5.0

John and Jimmy went out of their way to help us with our needs.

Mary N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antionette W.  |  First Impressions 
No reviews have been submitted for this location.

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