Customer Reviews for U-Haul Moving & Storage of Rose City

2,106 reviews

411 N Northwest Loop 323   Tyler, TX 75702
(1/4 mile north of 64 Hwy on loop 323)

(903) 939-2913

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(903) 939-2913

411 N Northwest Loop 323
Tyler, TX 75702
(1/4 mile north of 64 Hwy on loop 323)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Judy M 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
3.0

Took a while to process because of power issues, but staff was patient and professional.

Gary W 
Rating:
5.0

Customer did not leave a comment.

Shawndrakus W 
Rating:
3.0

Customer did not leave a comment.

Michael J 
Rating:
5.0

Nothing, everything was great

BOBBY E 
Rating:
4.0

There was no clear place that we could find to drop the keys and the area to park the drop off and the office area are difficult to figure out how to traverse when it's 2am and you are exhausted from a 15 hour day of moving.

Bonnie J 
Rating:
3.0

Check in was fast, truck had check engine light on, driver side sun visor was broken off.

Steven R 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN M 
Rating:
5.0

Only issue I had was the tow dolly had a flat left tire. Air was added prior to my leaving, but had to stop nine times to add air to the tire to prevent a blowout. Which clearly made the move an epic pain in the butt. Besides that, the staff was always very friendly and helpful.

Robert H 
Rating:
5.0

Exceptional service, would rent again!

SUNN D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lajaccie T 
Rating:
1.0

I stll have not recieved my deposit back and pick up took over 30min

Kameshia J 
Rating:
1.0

Make sure your odometer reading matches the paperwork, because y’all charged for miles that I did not use. I payed for extra miles to ensure that I didn’t go over and still was screwed over.

Shanita H 
Rating:
4.0

Customer did not leave a comment.

William S 
Rating:
5.0

We got helped as we needed I appreciate the lady up front really sweet and straight forward 🙏 she needs a raise

Tania F 
Rating:
2.0

I wasn’t offered or told about insurance y’all storage is faulty rain got in my storage ruined a lot of my things along with my dead son things and u guys did nothing didn’t take me seriously at all I am looking into what I can do about this

CAMRYN S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

harlan a 
Rating:
3.0

crowded drop off area at gate (narrow road for big trucks). nobody in office.

BRENT B 
Rating:
1.0

I did all the pre-check items to expedite the rental online. Had to go through 45 minutes of more questioning at the location to get the rental. Such a waste of time. 2 people working and I was the only customer.

Gerald R 
Rating:
5.0

Customer did not leave a comment.

Eddie W 
Rating:
1.0

Customer did not leave a comment.

Lisa B 
Rating:
4.0

Very busy location. Two employees would help at the checkout counter.

Belinda C 
Rating:
4.0

Customer did not leave a comment.

Adair S 
Rating:
5.0

Low tire sensor was bad so constantly showed that you have a low tire. Handle on drivers window was broken making it hard to roll down or up. The arrow on the little gas mileage gauge that tells you to keep it in the green area to save gas was sitting at the halfway point even when sitting still so when you barely accelerate it goes into the red. All minor things but should be fixed.

RAY G 
Rating:
5.0

Chris the salesman was very knowledgeable and a-lot of help

Fabian C 
Rating:
5.0

I have used this drop-off location before with the same employee. I was very pleased with her skills and knowledge.

Gary S 
Rating:
1.0

Truck rental has issues with the steering wheel being loose, had to push down very hard on the brakes to get them to work, and every bump made the van feel and sound like it was going to break. The guy working definitely did not want to be there.

Karlee H 
Rating:
3.0

Customer did not leave a comment.

Elmer H 
Rating:
5.0

Uvonda was very helpful. She did an awesome job- even though she was the only staff member on site that day. It was quick and easy!

Jill Z 
Rating:
1.0

Trailer was not at original agreed upon location, had to detour to a second location that opened an hour later than the agreed upon pickup time. When arriving at new agreed upon location at agreed upon time, no employee was present and the office was locked. Employee showed up an hour later than posted opening time, causing my moving arrangements to be delayed by a total of 2 hours. GM of the site at 411 loop 323 did not answer or respond to messages in the posted number at the location either. This 2 hour delay caused rippling negative effects throughout the day, effectively de-railing any plans that were pre-arranged. The overall experience because of this was terrible.

WILLIAM B 
Rating:
4.0

Customer did not leave a comment.

Jim H 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K 
Rating:
5.0

The representatives we dealt with were both professional and friendly.

Joel J 
Rating:
5.0

Customer did not leave a comment.

Max W 
Rating:
5.0

Customer did not leave a comment.

Barry W 
Rating:
5.0

Customer did not leave a comment.

Barry W 
Rating:
3.0

Customer did not leave a comment.

rodney j 
Rating:
5.0

Customer did not leave a comment.

Kimberly H 
Rating:
2.0

Rude

justin b 
Rating:
4.0

Customer did not leave a comment.

Angel C 
Rating:
2.0

Customer did not leave a comment.

Chris H 
Rating:
5.0

Customer did not leave a comment.

Steven J 
Rating:
5.0

Customer did not leave a comment.

Russel L 
Rating:
4.0

My only disappointment was that the storage units were not accessible after 10 pm and we didn’t get finished moving until 11:30 pm so we had to leave our personal belongings locked in the uhaul until it opened. However, the staff was very understanding and worked with us to extend the lease so that we could get our things unloaded.

RICHARD M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Idayzjah M 
Rating:
2.0

Customer did not leave a comment.

Quincy G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY B 
Rating:
5.0

Great, very friendly, professional.

alberto f 
Rating:
5.0

Customer did not leave a comment.

Garrett R 
Rating:
1.0

Person was rude and not helpful at all. Didn't talk to us about check equipment or how to make note of damage. We took pictures of broken mirror in case we needed it and we did.

BRANDI T 
Rating:
5.0

Customer did not leave a comment.

Donald J 
Rating:
5.0

The manager, the representative staffing the desk, and the young man who received the vehicle when I returned it provided excellent customer service. The young lady at the desk had a gentleman who was in line before me who was extremely rude. He requested a quote, but he did not want to provide the information for the system to generate a quote, although she professionally, kindly, and adequately informed him why she needed to have this information to provide his request. He angrily exited the premises without the requested information , acting as if the young lady was the problem. DZ

Drewvette z 
Rating:
5.0

Chris was outstanding! Professional & very helpful.

thaddeus t 
Rating:
4.0

but i never got my money back i only used the truck for less than 12 hrs the guy say he was going to do something to get the rest of my money back and never did

timoteo v 
Rating:
5.0

The manager was cool respectful and got me taken care of will be back again.

Bill d 
Rating:
5.0

The Service was excellent

abel l 
Rating:
5.0

Customer did not leave a comment.

David I 
Rating:
5.0

Customer did not leave a comment.

Joel L 
Rating:
4.0

Need to lubricate the moving parts on your trailers so that they work good for the customers.

Radney T 
Rating:
1.0

The woman called and said we failed to leave the keys. She said we would owe another days rental if we didn’t come up with them. I drove like a crazy person to find them before the noon cut-off time. When I called her back to tell her where they were, she had found them but didn’t bother to call and tell me. My son had dropped them in the slot. She caused me extreme stress and worry for no reason.

Ethan M 
Rating:
5.0

Everything was great. The manager there is always fast friendly, and informative. She does a great job. Always use this location in Tyler.

Michael W 
Rating:
4.0

Customer did not leave a comment.

Justin S 
Rating:
5.0

Customer did not leave a comment.

Parker G 
Rating:
5.0

Customer did not leave a comment.

Myrna C 
Rating:
3.0

Customer did not leave a comment.

Cedric M 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
3.0

Didn't like not getting a refund back. Paid on 24th move out 27th. Very rude with. Them for 8 years.

SHARLYN C  |  Overall Experience 
Rating:
4.0

Windows were not sealed correctly so the cabin was noisy because air was coming in and when I got stuck driving through the thunderstorm where all the air was coming in was now rain coming in and getting me all wet. No cruise control, not sure if that is in all u-hauls or just that particular one that I was blessed with to travel almost 500 miles with. None of the outlets would work so I could not charge my phone so I also drove across Texas with a dead phone in a thunderstorm with hail and lightening. Thank you for an experience I would wish on no one!

STEPHANIE R 
Rating:
2.0

The lock to their storage unit would not open and I was unable to get my moving supplies. You might want to have a better fail safe system in place.

Jason T 
Rating:
5.0

Customer did not leave a comment.

Franklin S 
Rating:
5.0

Nothing to me that went too smooth ! I have no issues

tyrenzo b 
Rating:
5.0

Friendly and reliable!

Katelyn L 
Rating:
5.0

Customer did not leave a comment.

sharunda a 
Rating:
5.0

Customer did not leave a comment.

Reuben T 
Rating:
5.0

If you charge per the mile , then customer should have the right to get a refund for unused mileage

Arturo H 
Rating:
5.0

This location was great. Would use again

David M 
Rating:
5.0

Customer did not leave a comment.

lisa j 
Rating:
5.0

Customer did not leave a comment.

Megan B 
Rating:
3.0

Customer did not leave a comment.

Andrea R 
Rating:
5.0

Customer did not leave a comment.

Doris L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shareka F  |  Overall Experience 
Rating:
5.0

Never have issues from Uhaul and this location.... Wade

wade h 
Rating:
5.0

Excellent service and excellent equipment!

Laura S 
Rating:
3.0

Quoted .79 a mile on the phone. Had to pay .99 mile. Established mileage was 7 miles off. The gas on contract said tank was 7/8 full. The actual tank was less than 3/4. Got pictures. The initial person that waited on me was almost non verbal. Hard to understand and acted like he did not want to be there. So after having to bring the gas level up and correct the 7 established miles I figured gas mileage at 5.6 miles to the gallon. Doesn't set well with a person on a fixed income. The person that checked me back in was quite efficient but did not adjust my issue I will remember next time I need a rental. Ronnie Humphrey.

Ronnie H 
Rating:
3.0

Customer did not leave a comment.

Anthony M 
Rating:
5.0

Customer did not leave a comment.

Adiana M 
Rating:
5.0

Nothing great customer service

Andy R 
Rating:
2.0

The location where I was expected to park the trailer was cramped by trucks directly across the drive yet there was plenty of room to redesign the parking configuration to make it much more practical. When I was trying to park in an open location that was not as cramped I was yelled at and told that if I did not like where I was told to park the trailer I could take it somewhere else. The spot I was trying to put it in was reserved for them to park their cars! There were 3 individuals in my face being rude, one of which said he didn’t even work there, but was welcomed by the others as part of the gang that were ganged up against me in my contentment against their reluctance to make a safer solution to parking my trailer. It was the worst I have ever been treated as a customer to my memory.

Claude C 
Rating:
4.0

Customer did not leave a comment.

Amy M 
Rating:
5.0

Kind and helpful with hookup of the trailer

cristina c 
Rating:
5.0

Customer did not leave a comment.

john W 
Rating:
4.0

Customer did not leave a comment.

Chip W 
Rating:
4.0

Please advise what the $25 charge made on 11/24 was for. I do not believe this was authorized. ref number 241374633295009329854001

Cheryl I 
Rating:
5.0

This is the only location in Tyler that I use. Customer service is always excellent. Everyone’s always nice and it’s fast and efficient.

LaKeisha M 
Rating:
5.0

Customer did not leave a comment.

Tabitha N 
Rating:
5.0

Customer did not leave a comment.

Kiara H 
Rating:
5.0

Customer did not leave a comment.

Kathryn M 
Rating:
5.0

The service was great. Chris and Kay were awesome and super helpful.

Chris W 
Rating:
1.0

I had no issues with the rental itself. I left my tv remote in the center console. I called at 8:59 AM this morning to collect it but there was no answer. My call was forwarded to the centralized call center. The agent attempted to call but again there was no answer. The agent sent a message to the local office to call me. I had not received a call by 10:30, so I went to the facility. The worker was not motivated to help and asked for the truck number. I gave him my information while I attempted to look up the information. After about 5 minutes, I located the truck number but he said it was already rented out again.

Thomas D 
Rating:
1.0

Don’t ever go there you’ll regret it!

Tarva S 
Rating:
1.0

The manager was too busy on the phone trying to take care of me. I just buried my husband and had driven from Houston and went straight there. I had been on the app which wouldn’t go through. I had called the 800# for an hour and could get the reservation to work. I had to have a tow dolly. In the app it was $69. the Mngr. Said a regular trailer to tow it was only $10. more. That was a lie. She charged me $99.. then on top of that I told her I was alone and couldn’t take the truck I’d be back in the morning. I asked what time she opened she said 7. I said I’ll be here at 8. She asked if I needed someone to help with the trailer, I said yes, she said I’ll have someone here to do it for you. Charged for that. Then she handed me the contract after going over it so fast it was like a recording on high speed. Then handed me the key. I left went home to rest. Got there on the 19th before 8 am. She’s outside so I stopped to tell her I was there to pick up the truck. Can’t take the car trailer yet since the ramp can’t come down to load. I’d be back to get it before 7. Left my car there all day. Went and loaded got back there to notice the contract said I had picked the truck up the night before. I told her there was no way I could get back to Houston( 5 hrs) away, unload, and get that equipment to Red Bluff by 3:36 pm. She started raising her voice at me, twisting the events in the conversations saying I did pick it up if she handed me the key the night before, whether I got the truck or not! Accused me of being rude when it was me trying to explain I didn’t get why she gave me the key. I clearly told her first I can’t load the trailer, and can’t pick any up till 8 the next morning. She continued to raise her voice and tell me it’s too bad! Do you still want the car trailer or not??? Then the guy that attempted to hook it up couldn’t. He had to have her do it. It was the ugliest, oldest beat up pc of equipment in the yard. The truck was hard to drive, way too much sway in the steering wheel and gear shift. Nightmare driving it. The ramps were stuck couldn’t get the right one to come down from rust. Then drive 6 1/2 hrs to get back to Houston and I was so stressed from the entire negative experience I had to call Red Bluff and pay for another day. I’ve used Uhaul for over 40 yrs. And the way this woman manipulated the rental I’ll never use you again! The most vial, narcissistic behavior I’ve ever experienced in a retail sale. I’ve been in customer service since I was 15. I’m fixing to be 67. I’m the customer , not your servant. There’s more I just don’t want to talk about any longer. And the 800# do it yourself, is a joke! I paid a $138. in gas to get that pc of junk to Houston. It’s the last time I use you! Mainly because of her…. Good luck!

Tarva S 
Rating:
5.0

Customer did not leave a comment.

Mark C 
Rating:
5.0

Customer did not leave a comment.

Jason M 
Rating:
1.0

We showed up to rent a trailer and this GM was just plain rude. The GM had a hard time even preforming the rental and it took multiple tries which she got more rude the more she tried. She never explained where to put the trailer when we were done so you think I would be safe putting it in the return lane but man was I wrong. Since she was rude and slow during the rental, I didn't want to deal with them so when we returned we pulled up next to the return lane and I started the mobile return. I was half way through when this GM came out of the office with not even a hello and demanded that I hook this trailer back up and we move it for her. I told her was this not the return lane since it is mark right there and I was informed very rudely that it was not the trailer return lane which she never explained when we picked up the trailer and that I had to move it because it couldn't go there. When I hooked it back up and took it where she said she dragged it into place without checking anything. I was then told I could either finish the return myself or I would have to come into the office. Since when can I not return a trailer in the return lane? and I told her when she came out that I was almost done with it already so why make me spend more time hooking it back up instead letting me finish the return and preform a level 1 like you are supposed to then put it back. I will not be using this U-Haul again. I rather go to dealers when deal with a rude GM what doesn't know how to do basic customer service. I really hope she isn't the one trailer the other employees.

Micheal G 
Rating:
5.0

Customer did not leave a comment.

Breanna S 
Rating:
3.0

Customer did not leave a comment.

Donnell B 
Rating:
3.0

Customer did not leave a comment.

Thomas R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Randall W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAURA S  |  Overall Experience 
Rating:
5.0

I received great service and reps were very helpful

LATONYA C  |  First Impressions 
Rating:
1.0

Most of the staff is very unprofessional and extremely rude. One staff member was inebriated or under some sort of influence and was unable to open the store as a result. The General (Uvanda) and Area (Matt) managers were extremely rude and disrespectful. My reservation that should have only taken me about 1-2 hours to receive and load and be on my way took more than 5 hours due to staff absence, lack of communication and response, and unprofessionalism. The General Manager threatened to call law enforcement on me simply because after 5 hours, when she decided to show up at her job, I asked her if she would hurry so that I could go. She would not and actually had me just standing there while her report was loading and when I asked how much longer it would take she said "Oh, I'm done with you" in a very much disregarding and disrespectful tone. Prior to this, the Area Manager, Matt, hung up in my face after yelling "Well, then just don't get the truck!" when I was seeking resolve as a customer for such inconveniences. My overall experience has been absolutely horrible and frustrating, and I will likely never use U-haul again.

Cashay C  |  Overall Experience 
Rating:
4.0

Didn’t know where the key drop box was located

Travis J  |  Online Move In 
Rating:
3.0

We were customers for almost a decade, and i wish we had changed providers much sooner. We paid for key fobs monthly to get thru the gate, and they rarely if ever worked. The final straw was we wanted an additional unit, and called towards the end of September to secure it. We were told we would get a unit after the first of the month. After the 1st of October we called and kept getting put further and further back, the representatives saying they just needed to empty the unit. After 3 weeks of calling daily, if not multiple times a day, they still didn't have it ready, and at this point we were weeks behind getting our employee set up to work, we got a unit across the street at a new competitor... and then proceeded to move our current 2 units as well. Even though we had emptied and notified the staff well before the billing date, we were still charged another month for both units.

Satelite s  |  Overall Experience 
Rating:
4.0

Staff was very friendly & helpful.

VIRGINIAL G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maria b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilynn M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresia T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakisha W  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Debbie W  |  Overall Experience 
Rating:
5.0

Only thing bad I can say is that the rubber on the over head door need to be replace to is worn out!

Alonzo W  |  Overall Experience 
Rating:
3.0

The Gate is inoperable, very hard to get around as the large trucks are parked in on path and there is a building to close to make the corner. That is why the post for the gate is hit and out of the ground.

dwaine h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jason s  |  Overall Experience 
Rating:
2.0

Stink the customer service was not good rude slow and unorganized they gave us a small storage said it was all they had me and my wife saw a bigger one open after putting 75% of our thing in it damaging scratching them to fit and whent to office asked about the bigger one they said a guy didn’t put it in system that bigger ones was available then I had to take everything out the small storage load on to truck and unload back in to the bigger one highly unsatisfied

Thomas R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kerry B  |  Overall Experience 
Rating:
4.0

Two representatives dowel was very peaceful, respectful, helpful, and the mission was accomplish

charles j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jemeeca D  |  First Impressions 
Rating:
5.0

I have been with U-haul several years and have been pleased.

MARGARET W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

uvunda b  |  Overall Experience 
Rating:
2.0

I will never rent from a U-Haul facility ever again. This has been the worst experience within the last year. Not to mention I was forced to pay an extra fee of $25 to throw a few boxes in the garage. I never was told uhaul charged to use the garage. I would never recommend U-Haul to anyone. Staff are the absolute worst at the tyler, tx rose city location especially management!

april c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank W  |  First Impressions 
Rating:
5.0

The staff was very professional,helpful, attentive and made sure myself and child were safe during the duration of our visit. I really appreciate them going above and beyond for us and would definitely use this facility again. I also just love that they were empathetic and so understanding to our needs!

Sherrie B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Misty B  |  Online Move In 
Rating:
5.0

Got in and out of office with minimal interruptions. Staff was very nice to work with!

Charlotte c  |  First Impressions 
Rating:
1.0

Management was rude after I was telling her that I paid my unit up and I needed a refund. It’s not what she said it’s how she said it. Then she called me and fixed the problem so it’s fine. And the little boy she have working there customer service is bad he don’t talk he just stare at you

shunta c  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brittany B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRA C  |  Overall Experience 
Rating:
1.0

I paid for a storage building online. After arriving I had to pay for another storage building because the lady at the counter didn't want to listen. Will never be using that storage. And her attitude was terrible! Do not use this place !

Kourtney C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Derrick H  |  Overall Experience 
Rating:
1.0

The rating has ABSOLUTELY NOTHING TO DO WITH THE EMPLOYEES. The employees that I talked to most recently were absolutely amazing, their personalities were contagious and absolutely delightful. I just can’t stand uhall. The price rises are praying on people’s out of sight out of mind. It’s kinda annoying to watch the price consistently rise dispute the facility most definitely being paid off. having an understanding of how much $100 is as my WEEKLY grocery bill is more than $100 pisses me off knowing some people have no choice but to store their things for extended periods of time as the units price constantly makes it more difficult to get back in the position to be able to empty out the units. This seems like a trap for people who are struggling to fix themselves financially especially in the current economy. If you want people to move out or give an extra push to keep the occupancy more manageable, try starting with text notifications or at least some kinda of reminder for people about the unit they have. So would I refer uhall to a friend? no. Maybe to my worst enemy but even then I’d feel guilty.

DAVID B  |  Overall Experience 
Rating:
5.0

Desiree white I believe her name was, she was obviously handling a bunch of difficult customers but regaurdless her and I were chopping it up like best friends as complete strangers. She gave me a good experience moving in even though she was handling a lot at the same time 20 minutes before closing.Thanks 🙏🏼

ROBIN A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robin e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor S  |  Overall Experience 
Rating:
4.0

Thank you for the optimum professionalism

Travis P  |  Overall Experience 
Rating:
5.0

This location is clean and is very professional. Thank you for helping us during our journey.

Travis P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAKEASHA S  |  Overall Experience 
Rating:
5.0

I would use U-Haul again and recommend it.

Victor S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martezees D  |  First Impressions 
Rating:
2.0

Storage cost increase 2-3 time customers service declined New door put on storage(great) but not notified Had to make second trip to get new keys to the lock on storage because person working did not have access to the safe (live 15 miles away) couple of time door locked worker seem to have no since of urgency

Brenda D  |  Overall Experience 
Rating:
4.0

None

Dewayne J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

larry j  |  Overall Experience 
Rating:
2.0

The unit that was rented to me had a hole in the wall and leaking water on the inside of the unit

Edward T  |  First Impressions 
Rating:
5.0

The staff was super friendly and very helpful

Dorathy A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia W  |  Overall Experience 
Rating:
5.0

Uvunda and the other lady on shift 10/26/22 was the most genuinely nice people! They where very knowledgeable about the business we where conducting and let me know of all options we had.

Kiara E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KATHY B  |  Overall Experience 
Rating:
5.0

I'm disappointed that after paying for September rent and being totally moved out within the next ten days I did not receive my partial refund. When I payed I let them know I would be moved out very soon. They said I should get a refund. No one has reached out to me.

Michelle W  |  Overall Experience 
Rating:
2.0

The guy took my id and put my name on this unit without my permission!!!

tamala b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SELENA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROBERT M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Del T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sterling B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nikki W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

octavia b  |  First Impressions 
Rating:
3.0

It was the constant going up on the price and nothing changed the security was the same the acthe access was the same nothing changed other than the price in the time that I had rented the unit I do believe my amount went up 2 to 3 times in the short amount of time that I rented this storage

Antionette W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taneisha B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle W  |  First Impressions 
Rating:
3.0

Lot of my stuff was water damaged as if it was raining in my storage

eric b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

katrina b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCHA D  |  First Impressions 
Rating:
5.0

Great

julia l  |  Overall Experience 
Rating:
4.0

I haven't moved in yet but when I do I will tell you more.

julia l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laquinti J  |  Overall Experience 
Rating:
3.0

N/A

MONICA H  |  First Impressions 
Rating:
1.0

My storage was broke into the let anybody in and won't help u when this happens they won't check the cameras because they say they don't know what day it happened

Amy U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diane h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kiara S  |  Overall Experience 
Rating:
5.0

Bradley and Paige were excellent. They took care of us and they were friendly, concerned, and courteous. Thank you for making this transition smooth and easy as possible!! Tonya Pettie

Tonya P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laShellie m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellis H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dana G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ch'tory b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rebecca b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rashell G