The guys inside was very nice but when I returned the truck on Saturday 7/12/25 around noon, Tom was very rude and didn’t check me in. He said he had several trucks ahead of me and if I paid online to go on he would eventually get to it. I know time is important. I just felt he didn’t care at all about customer service. I would prefer not to deal with Tom if that’s his name, older white gentleman that cleans the trucks that’s returned to that location at Rose City U-Haul in TylerTexas. The wait time when you have a reservation is a little longer than it should be…
GLORIA DCustomer Reviews for U-Haul Moving & Storage of Rose City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady at the desk was very congenial and processed us in a fair amount of time --- when we finally got to her desk. Please process one person at a time - and don't stop helping that person when others interrupt, ask questions, and want to talk about storage!!! Every one in line should WAIT for their turn!
GEORGE BPerhaps add one more staff person. We visited the store-front three times and two were “busy” hours. There was only one counter person.
Timothy SStaff is very understanding thanks
Johnathan J | Overall ExperienceNew clean truck. Good people at Red Barn - I've rented here in the past and would highly recommend them. Thank you!
Bradley GThe Manager Uvunda, and Jessica, helped us immeasurably with patient, thoughtful, and kind responses to our concerns. I spoke with them multiple times throughout our moving process and always found them responsive and helpful. Mr. Tom took care of our drop-off and was friendly and did a great job. Had to wait a few minutes for Mr. Tom because he was patiently helping another customer with his trailer pick up, but overall, the people here want to help and make it easy for you to rent or return your rental. A TEXAS-SIZED THANK YOU to the team of professionals at U-Haul Moving and Storage of Rose City in Tyler, TX.
THOMAS GIt is rat infested!! The rats ruined clothes, a couch and chair, pictures and they even chewed thru totes.
Janice C | Overall ExperienceThey put a lock on our storage unit after we called and confirmed we’d be late on the payment and once we paid they never took the lock off and we were unable to get our stuff out when we needed it. Every time we called the office nobody answered the phone, when we called all the multiple numbers they gave us to call the people who answered said they didn’t work for them nor knew what was going on. We called customer service who said they would pass the message to have them call us from the local store and nobody returned our call. We ended up having to take off work lose pay to go there in person to check on our account and everything. To rent a moving vehicle it is a great company but I will never rent another storage building again from uhaul.
RICHARD M | Overall ExperienceExtremely rude employee.
THOMAS KI called U-Haul twice leading up to confirm registration and a third time the day of. Was assured all good. Got there and they didn’t have my reservation and said no 5x8 trailor. Somehow found me one although none came in while I was there? The guy working at the location was great and went above and beyond to accommodate me. He truly felt bad it happened even though it wasn’t his fault. I made a reservation early in the week, had co formation number showed on app, called 2 times to confirm and third day of. Ended up taking over 1 hour to pick up. U-HAUL needs to do better with their reservations and confirmations.
SUSAN LThis was an after hours drop-off so there were no personnel available.
ANDREW WThe straps for the wheels on the auto transport were not put on correctly and came off. Also a left turn signal for my motorhome resulted in a right turn signal on the auto transport and vice versa.
RICHARD SFIRST I FELL AND INJURED MYSELF BECAUSE OF THE OWNER LACK OF BUYING A $20 GALLON OF PAINT TO MAKE YOU AWARE THAT THE SIDEWALK IS NOT LEVEL, AND THEN THEY HAVE MULTIPLE CAMERAS TO THE PARKING LOT THAT HAS 20 5 GALLONS OF YELLOW PAINT TO GET YOUR ATTENTION TO THE MULTIPLE DRAINAGE, SO IN ENGLISH THE OWNER CARES MORE ABOUT THE CUSTOMER CAR THAN THE CUSTOMER WELL BEING AND THE MANAGER IS NOT EXCATLY PROFESSIONAL WELL NONE OF THEM ARE AND THEN THEY SAID THAT IT IS CLIMATE CONTROL 😀 80° IS NOT EXCATLY CLIMATE CONTROL SYSTEM AND THE RAT TRAP IS 1/4 OF THE STORAGE UNIT TO SO I HAD TO THROW AWAY $500 OF GROCERIES IN ALL OF IT THEN 2 TOP IT OFF THEY WERE SENDING ME LATE BILL'S OVERDUE AND I WAS ONLY IN THIS POFS FOR 4 DAYS TOTAL... THAT TELLS YOU THAT 👎 OF THE EMPLOYEES ARE VERY COMPTENT AND EITHER IS THE OWNER OF THIS LOCATION ROSE CITY OF TYLER UHAUL AND THEN UHAUL HAS VERY LOW STANDARDS TO ALLOW THIS TO REPRESENTATIVE OF THEY'RE COMPANY NAME 🙄 SO, THEY YOU HAVE ALL OF THE TRUTH ABOUT IT OTHER THAN AFTER I FINALLY WAS ABLE TO GET UP AFTER FALLING I TOLD HIM THE EMPLOYEE AND HE LAUGHED AND SAID THAT IT WAS NOT THE FIRST TIME IT HAPPENED, AND THEN THE 4DAYS LATER I WAS MOVING OUT A FRAGILE OLD LADY THAT WAS ALREADY HAD A BANDAGE ON HER LEG AND WAS JUST WALKING AWAY AND I SAID WATCH OUT BECAUSE THIS SIDEWALK IS NOT LEVEL AND THEN SHE SAID THANK YOU FOR TELLING ME THAT!!!!!
KATHERINE P | Overall ExperienceThe youngblady was the only person at the lication. She was doing her absolute best to keep up with amount of people coming to pick up or turn in...She should have more help on a budy Saturday.
Melisa JStaff, inventory, and facilities are excellent!
WALTER MDrop off process was quick and easy.
MARTIN MThis location has the best inventory in Tyler and the owner and staff was very friendly. The pickup and checkin processes were smooth even though the computers were down
Walter MGreat
MICHAEL N | First ImpressionsEasy cheesy: droped off and that was it.
JEFFREY MOne of the worst rental experiences of my entire life. Poor management, rude and disrespectful people, and numerous mistakes in the inventory on the computer. I was totally disgusted with the entire process.
JOHNNY SThe equipment was clean and functioned properly throughout the drive, with no operational issues. However, I did experience a problem during the move. It was raining that day, and I noticed a small pinhole in the roof of the truck. Unfortunately, this allowed water to leak inside, soaking many of my belongings. Several wooden items may now be damaged beyond repair, and all of my clothing was also affected. I reported the issue to the manager at the drop-off location.
RAKESH PNot enough staff to service customers, long wait times and very rude staff. I will not be using this location in the future.
GREGORY EThe whole process was quick and easy. The gentlemen answered all of my questions. Overall a good experience
Annita PGreat equipment. Convenient location
JEFFREY JAlthough clean in the truck cab there was a lot of dog hair
ERIC ENothing. Great service
TOMMY DSuper slow service, lazy, rude.
KENNETH Wexcellent service, the trailer had a wire broke at the plug up for the truck,, they replaced it for me there on the spot so i could pick up my new couch that day,, outstanding service!!!!
NATHAN PI requested self check in however still had to use the counter. Not enough help, the gal was very slow as I was in a hurry. I missed out on an hour of my movers since they arrived while I was still trying to get the truck. They were out of the appliance dolly I had reserved. Started my day off with major anxiety and had to pay for more movers.
KRISTINA ROur check in was smooth. We even made some modifications to our order right there at the counter. The vehicle we had was new and well maintained. Great experience!
JEFFERY KNo complaints. Great location and drop off was a breeze. Staff was very friendly both accepting the truck and inside the store.
KATIE MWorker are lazy , I dropped two dolly off at 430 pm Friday evening , I asked to CK tow dolly in and emailed that equipment be ck in , I called before closing to asked for emails , never got it Friday , got up early Saturday tow wasn't ck in , I had to CK in , finally got my email about 1130 am . I would never use this Uhaul again .
BRECK AExcellent service
Luis H | First ImpressionsRodrick was very helpful
MISTY TVery simple process. Drove up, Their staff checked in the trailer ad disconnected the trailer. Easy process.
JAMES EThe 2 guys that were working when came in were very nice and helpful. They had great attitudes. I appreciate all the help they gave us.
MISTY TThe store manager Uvanda was extremely rude. I will not be doing business with this location again solely based off of her lack of professionalism. My experience was a solid 0 out of 10.
Chassidy PHorribly Understaffed! One counter person who was not helpful, but was argumentative!
CHARLES L1) two weeks out, I called in to change my order. After my order was changed, I found that my pickup location was changed to 90 miles away from my intended pickup. I called back in and a different lady corrected my location. I asked her if the truck and trailer would be hooked up and ready to go and she said yes. 2) when I arrived at the location for pickup, the lady told my truck was not hooked up and that they don't do that. she also told me my truck was the last one in a long line of trucks. It wasn't. It was parked in between two other trucks. 3) after driving around the large parking lot to find my trailer, I hooked up the trailer. the lady came over to check my hook up and check lights and such. when she was checking lights, she realized that an other trailer behind mine had the tongue underneath the back of my trailer. because of this, I had to unhook, and then pull my tailer forward before I could hook up. Then entire process took 40 minutes, but should ahve taken 15.
Walter BIt's ALL GOOD.
MICHAEL BThis is the second time I’ve attempted using mobile checkin at this location and wasn’t prepared. I arrived on time. The system referred me to a truck that wasn’t ready and then gave me an incorrect lockbox code with no keys…whats the point?? Delayed my move
Patrick MI never made it to this location due to the truck tires coming off, I had to get both the truck and the trailer towed.
JASON AI was unable to continue moving, brought the trailer back as I told the lady there who I believe was a manager, that the door was stuck, we could open but only shut 1/2 to 3/4. When i showed her she kept messing with it, up and down in front of the store, and saw a slight dent, so then explained it works now, after pushing very hard up and down. I stated my son and i tried to push it and had to unload everything and brought it back in morning on our way to church. I explained I had 2 more loads left. I even sent email on night it happened after having to unload everything. She told me to file a claim but said it works now???. My thinking is, the product I paid to rent was not in working condition, and if i were to push up and down , and if it were to break something I would have been liable for it. So i am needing to read the paperwork to file a claim.As for what I paid I did not get the use out of it
ANNE-MARIE SMore employees working the front desk
Ben II was charged for a gallon of gas when I didn’t use a gallons worth of gas the entire trip. It was brought back at the same level I received it at.
DANIEL SThis was the best experience I’ve ever had and the price is very affordable!! I’ll definitely give all my future business to U-Haul!
BRANDIEE MVery pleased
LARRY G | First ImpressionsI do not know what could be improved on . The service was great and they made sure all was working . The gentleman working out on the lot was knowledgeable and pleasant to deal with
GERALDINE SThe lady at the desk is unfriendly and unprofessional. There are so many choices for uhaul rental I will not go back.
Steven SEverything went well we are pleased with U haul
Detra C | Online Move InThank you very much
Pamela S | Overall ExperienceTrucks was best up and had a funky smell. Personnel was barely interactive and didn't give proper instructions on the process for submitting mileage & pics. This has been consistent with my exp at this location. Every single time I've rented from here the process was difficult, time consuming, and the Personnel had no customer service skills or training.
KRISTEN BRental had bad rear view mirror and other damage.
donald S𝐔𝐯𝐮𝐧𝐝𝐚 𝐁𝐚𝐠𝐥𝐞𝐲 𝐖𝐚𝐬 𝐁𝐲 𝐅𝐚𝐫 𝐓𝐡𝐞 𝐁𝐞𝐬𝐭! 𝐕𝐞𝐫𝐲 𝐀𝐭𝐭𝐞𝐧𝐭𝐢𝐯𝐞, 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞𝐚𝐛𝐥𝐞, & 𝐊𝐢𝐧𝐝. 𝐓𝐡𝐞 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐖𝐚𝐬 𝐖𝐞𝐥𝐥 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐞𝐝, & 𝐂𝐥𝐞𝐚𝐧. 𝐈 𝐖𝐢𝐥𝐥 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐞 𝐔𝐬𝐢𝐧𝐠 𝐓𝐡𝐢𝐬 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐅𝐨𝐫 𝐅𝐮𝐭𝐮𝐫𝐞 𝐏𝐮𝐫𝐩𝐨𝐬𝐞𝐬.
Ambrya R | First ImpressionsGreat service and very helpful after a long drive and stressful day
DIANA WThe 5x8 trailer wasn't 5x8. Maybe I should have read the fine print more closely, but 51" width should round down. When I asked for a different trailer for the difference of the price, the guy didn't even answer me. He just charged for a whole new one. Service has been hit or miss here before too. When it's good it's good, when it isn't, staff just doesn't care.
Evan WThe lady that helped me was wonderful
Frankie FJessica the lady that checked me in and out was an absolute lifesaver and super helpful and friendly and teh app was not working and she was kind, funny, patient and just a great person to interact with.
REBEKKA FI didn't have any contact with a person. Process sux
Tonya HVery happy with a whole experience
LARRY GNothing needs improvement. The people here not only know their jobbwell, they show that they care for your every need. Highly recommend!!
ZACHARY RStaff was amazing, very friendly, very respectful 10/10 HIGHLY RECOMMENDED Urunda was awesome !!!
ALEXIS WThe Internet was down at this location and took a lot longer to finish the rental agreement.
STEVEN NGreat service. Great people. Give the employees a raise, bonus, something!!!
WESLEY PGreat customer service! I have an issue with my closing paperwork that was issued by the return location. My rental gas was listed at 1/2 a tank by the front desk assistant and highlighted to show that level should match in the dash. Upon entering the vehicle it was only at a 1/4 of a tank. I took a photo of the tank level, adjusted to the proper level in my confirmation details. I submitted a photo of the mistake and noted the correction. I took photos of the entire vehicle and departed. I submitted these photos while in the U-Haul parking lot to ensure a time stamp of legitimacy. I returned with the vehicle at the same level as I received it. The vehicle was returned at 1/4 tank. I have been sent paperwork asking for my signature claiming over $80 in a charge for gas and gas labor. I am requesting a refund for that amount since it is not the customers duty to pay for more gas than they received.
Toni RThe staff that helped us install the rental....that guy was awesome. Very helpful.
WILLIAM HThis was an awful experience. Only one person working and a huge line of us waiting. I was told I could just drop off my trailer and they would take a picture. I unhooked the 6x12 trailer by myself and left. I got a call from U-Haul two days later asking if I dropped it off indicating that nobody cleared me out. I will find another place to drop off in the future. Total waste of time and I’m glad I didn’t hurt my back unhooking that trailer by myself.
Kyle Bonly one person on duty
MICHAEL BAbsolutely a pleasure to work with. They were quick and efficient and got me on my way in mere minutes
Ian HThe staff at this location are slow and rude. The equipment is unsatisfactory. The pick-up you rent should be able to pull the trailers your rent instead of having to rent a box truck at a higher cost on daily fee, mileage fee and fuel costs. I will be going to a different rental company next time
Daniel PVery nice customer service
LUCINDA C | First ImpressionsMaintainstatus=maintain business.
Afrain P | First ImpressionsUvunda was extremely helpful and friendly. I had an amazing encounter and love the update to her facility! Her office is the only UHaul I use!
joshua s | First ImpressionsFacility and staff were top notch. Your policy regarding first months storage rent is free is very confusing. Online order charged me for rent when facility said it was free. Online manager acted like they never heard of offer.
John C | Overall ExperienceMy move out date was 12/27 so I called the office since the one on site had moved. Spoke with Yulanda to tell her I had moved out. She confirmed with me that it had been cleaned out and that the lock was removed. She then told me that she would have someone go to the storage site to confirm. Unforor the next 5 days Uhaul tried to automatically draft payment...
Mark T | Overall ExperienceThe workers here were great, they did their jobs and assisted where they could. However I cannot recommend this place to anyone. There were technical issues with the gate and customers added after a certain date were unable to be added to the keycard access. This even applied to an access code. The ONLY way to go through the gates to the units was to go to the office and hope an employee wasn't busy with something else. Then the employee had to walk all the way to the gate and open with their code. I was unloading a truck I rented into a unit near closing hours and was locked inside the compound until I could get the attention of the employee inspecting trucks to be let out. NOT acceptable but also not the fault of the employees at this location.
Isaac W | Overall ExperienceGreat service
Jayla W | Overall ExperienceThe assistant manager, I forgot his name, was absolutely awesome. He went above and beyond in helping me secure a unit with short notice and also helped me secure another unit right at the closing time. 10/10 fantastic customer service.
Isaac W | First ImpressionsThe man at the desk didn’t know how to help us confirm our units. We ended up having two 10x10 units for our 10x20 order, but he was very confused. Told me that one of the 10x10 Units was what I ordered and I knew that would not hold all of our items. He made me go over there to confirm it would not work. When I came back to the office, I had to re-wait in the line all over again and he then had to go back over with me. He sat in his truck totally confused, wasting our time when we had movers coming to our house that were on the clock. It was very frustrating and took nearly an hour to get the correct units confirmed and keys so we could get into the units with our items. Basically he was not trained appropriately and caused a lot of confusion and delays. Once we got access, everything was fine.
CHRISTINE G | First ImpressionsStaff person was very helpful. Really appreciate the clean facility and all the info Cameron was able to help with.
JESSICA B | First ImpressionsTried to close my storage unit. Was told since there was a lock on the unit they could not close the account. I stated that the lock was not mine that I wanted to close it. This went on for the better part of a year I finally had to switch my bank account in order for them to stop debiting my credit card.
Kevin L | Overall ExperienceThe staff was excellent
BOBBIE C | First ImpressionsStaff was very helpful
Tony W | First ImpressionsGreat facility - area is a bit confusing since their indoor cooled units are actually next door. Google maps does not take you to the correct place (not the locations fault of course). My only minor complaint is that staff definitely doesn't look like they want to be there and don't give the best directions (confusing layout), but there was no attitude - just blatant that they didn't want to be there. Easy check in, had no issues, free to use carts inside, sparkling clean (even the restrooms!!) - I have no worries or concerns about storing my items here.
AARON P | First ImpressionsAlong the fence was a lot of trash. Not very clean on the outside of the storage part of the facility.
RACHEL W | First ImpressionsNot only were the hours inconvenient, y'all would have the place locked up even before your closing time even though I was originally told 24 hours access. Definitely wasn't. I also have a couple items that have water damage due to water/ rain flooding into our unit and it ruined a couple of my items. I have a small antique table with water damage and a now water logged and mildewed queen mattress. I have pictures of the water flooding into the building and into my storage unit. And yes I did pay for the rental insurance so I need to know how to go about filing a complaint and getting reimbursed for my damaged items
Cecily W | Overall ExperienceNew units aren't accessible after office hours. I was told they were working to change that. Great staff there.
brenda d | First ImpressionsThey were super friendly and helpful
Alel P | First ImpressionsI will definitely use your service on my next move. Thanks again!
Richard g | First ImpressionsI like that
Robert s | First Impressionswas expecting a credit since only used 3 days of month paid for.
Sandra E | Overall ExperienceIt has RATS ! Not mice but huge RATS !
BreeAnna F | Overall ExperienceExceptional service, would rent again!
SUNN D | Overall ExperienceI wasn’t offered or told about insurance y’all storage is faulty rain got in my storage ruined a lot of my things along with my dead son things and u guys did nothing didn’t take me seriously at all I am looking into what I can do about this
CAMRYN S | First ImpressionsMy only disappointment was that the storage units were not accessible after 10 pm and we didn’t get finished moving until 11:30 pm so we had to leave our personal belongings locked in the uhaul until it opened. However, the staff was very understanding and worked with us to extend the lease so that we could get our things unloaded.
RICHARD M | First ImpressionsDidn't like not getting a refund back. Paid on 24th move out 27th. Very rude with. Them for 8 years.
SHARLYN C | Overall ExperienceI received great service and reps were very helpful
LATONYA C | First ImpressionsMost of the staff is very unprofessional and extremely rude. One staff member was inebriated or under some sort of influence and was unable to open the store as a result. The General (Uvanda) and Area (Matt) managers were extremely rude and disrespectful. My reservation that should have only taken me about 1-2 hours to receive and load and be on my way took more than 5 hours due to staff absence, lack of communication and response, and unprofessionalism. The General Manager threatened to call law enforcement on me simply because after 5 hours, when she decided to show up at her job, I asked her if she would hurry so that I could go. She would not and actually had me just standing there while her report was loading and when I asked how much longer it would take she said "Oh, I'm done with you" in a very much disregarding and disrespectful tone. Prior to this, the Area Manager, Matt, hung up in my face after yelling "Well, then just don't get the truck!" when I was seeking resolve as a customer for such inconveniences. My overall experience has been absolutely horrible and frustrating, and I will likely never use U-haul again.
Cashay C | Overall ExperienceDidn’t know where the key drop box was located
Travis J | Online Move InWe were customers for almost a decade, and i wish we had changed providers much sooner. We paid for key fobs monthly to get thru the gate, and they rarely if ever worked. The final straw was we wanted an additional unit, and called towards the end of September to secure it. We were told we would get a unit after the first of the month. After the 1st of October we called and kept getting put further and further back, the representatives saying they just needed to empty the unit. After 3 weeks of calling daily, if not multiple times a day, they still didn't have it ready, and at this point we were weeks behind getting our employee set up to work, we got a unit across the street at a new competitor... and then proceeded to move our current 2 units as well. Even though we had emptied and notified the staff well before the billing date, we were still charged another month for both units.
Satelite s | Overall ExperienceStaff was very friendly & helpful.
VIRGINIAL G | First ImpressionsOnly thing bad I can say is that the rubber on the over head door need to be replace to is worn out!
Alonzo W | Overall ExperienceThe Gate is inoperable, very hard to get around as the large trucks are parked in on path and there is a building to close to make the corner. That is why the post for the gate is hit and out of the ground.
dwaine h | Overall ExperienceStink the customer service was not good rude slow and unorganized they gave us a small storage said it was all they had me and my wife saw a bigger one open after putting 75% of our thing in it damaging scratching them to fit and whent to office asked about the bigger one they said a guy didn’t put it in system that bigger ones was available then I had to take everything out the small storage load on to truck and unload back in to the bigger one highly unsatisfied
Thomas R | First ImpressionsTwo representatives dowel was very peaceful, respectful, helpful, and the mission was accomplish
charles j | First ImpressionsI have been with U-haul several years and have been pleased.
MARGARET W | Overall ExperienceI will never rent from a U-Haul facility ever again. This has been the worst experience within the last year. Not to mention I was forced to pay an extra fee of $25 to throw a few boxes in the garage. I never was told uhaul charged to use the garage. I would never recommend U-Haul to anyone. Staff are the absolute worst at the tyler, tx rose city location especially management!
april c | Overall ExperienceThe staff was very professional,helpful, attentive and made sure myself and child were safe during the duration of our visit. I really appreciate them going above and beyond for us and would definitely use this facility again. I also just love that they were empathetic and so understanding to our needs!
Sherrie B | First ImpressionsGot in and out of office with minimal interruptions. Staff was very nice to work with!
Charlotte c | First ImpressionsManagement was rude after I was telling her that I paid my unit up and I needed a refund. It’s not what she said it’s how she said it. Then she called me and fixed the problem so it’s fine. And the little boy she have working there customer service is bad he don’t talk he just stare at you
shunta c | Overall ExperienceI paid for a storage building online. After arriving I had to pay for another storage building because the lady at the counter didn't want to listen. Will never be using that storage. And her attitude was terrible! Do not use this place !
Kourtney C | First ImpressionsThe rating has ABSOLUTELY NOTHING TO DO WITH THE EMPLOYEES. The employees that I talked to most recently were absolutely amazing, their personalities were contagious and absolutely delightful. I just can’t stand uhall. The price rises are praying on people’s out of sight out of mind. It’s kinda annoying to watch the price consistently rise dispute the facility most definitely being paid off. having an understanding of how much $100 is as my WEEKLY grocery bill is more than $100 pisses me off knowing some people have no choice but to store their things for extended periods of time as the units price constantly makes it more difficult to get back in the position to be able to empty out the units. This seems like a trap for people who are struggling to fix themselves financially especially in the current economy. If you want people to move out or give an extra push to keep the occupancy more manageable, try starting with text notifications or at least some kinda of reminder for people about the unit they have. So would I refer uhall to a friend? no. Maybe to my worst enemy but even then I’d feel guilty.
DAVID B | Overall ExperienceDesiree white I believe her name was, she was obviously handling a bunch of difficult customers but regaurdless her and I were chopping it up like best friends as complete strangers. She gave me a good experience moving in even though she was handling a lot at the same time 20 minutes before closing.Thanks 🙏🏼
ROBIN A | First ImpressionsThank you for the optimum professionalism
Travis P | Overall ExperienceThis location is clean and is very professional. Thank you for helping us during our journey.
Travis P | First ImpressionsI would use U-Haul again and recommend it.
Victor S | First ImpressionsStorage cost increase 2-3 time customers service declined New door put on storage(great) but not notified Had to make second trip to get new keys to the lock on storage because person working did not have access to the safe (live 15 miles away) couple of time door locked worker seem to have no since of urgency
Brenda D | Overall ExperienceNone
Dewayne J | First ImpressionsThe unit that was rented to me had a hole in the wall and leaking water on the inside of the unit
Edward T | First ImpressionsThe staff was super friendly and very helpful
Dorathy A | Overall ExperienceUvunda and the other lady on shift 10/26/22 was the most genuinely nice people! They where very knowledgeable about the business we where conducting and let me know of all options we had.
Kiara E | First ImpressionsI'm disappointed that after paying for September rent and being totally moved out within the next ten days I did not receive my partial refund. When I payed I let them know I would be moved out very soon. They said I should get a refund. No one has reached out to me.
Michelle W | Overall ExperienceThe guy took my id and put my name on this unit without my permission!!!
tamala b | Overall ExperienceIt was the constant going up on the price and nothing changed the security was the same the acthe access was the same nothing changed other than the price in the time that I had rented the unit I do believe my amount went up 2 to 3 times in the short amount of time that I rented this storage
Antionette W | Overall ExperienceLot of my stuff was water damaged as if it was raining in my storage
eric b | Overall ExperienceGreat
julia l | Overall ExperienceI haven't moved in yet but when I do I will tell you more.
julia l | First ImpressionsN/A
MONICA H | First ImpressionsMy storage was broke into the let anybody in and won't help u when this happens they won't check the cameras because they say they don't know what day it happened
Amy U | Overall ExperienceBradley and Paige were excellent. They took care of us and they were friendly, concerned, and courteous. Thank you for making this transition smooth and easy as possible!! Tonya Pettie
Tonya P | First ImpressionsSometimes really difficult to get in touch with personnel on phone. I lived out of town and couldn’t always physically go to Tyler.
Alyse B | Overall ExperienceThe manager and staff were verry helpful. You should be proud of these people
Larry C | Overall ExperienceNo problems.
Harold B | Overall ExperienceDarren and James helped me very much am going thru some things in my life right now they were a blessing and the owner is a very understanding and good man thank yall very much
Jared S | First ImpressionsVery good
DANIEL M | Overall ExperienceThey kindly processed my storage agreement by phone to accommodate my late arrival. Very helpful!
Erin P | First ImpressionsMr John was amazing and any situation that came about, he handled with grace and experience. The facility is well kept and clean.
Lakesha J | First ImpressionsMy first time ever having to get a storage!!! My go to place hands down!!!
Lakreshia T | Overall ExperienceThe your employees was helpful and knowledgeable with your policy. At both locations (Dallas &Tyler). I thank you for a pleasant experience which made my moving experience more manageable.
Cheryl W | Overall ExperienceThis facility is difficult to enter and exit with trailers and moving vans. They should buy some of the empty parking lot next door to store the Uhaul trucks. The staff was excellent tho!
martha a | First ImpressionsJohn and James were awesome. Very helpful and attentive. So nice! I couldn’t believe it! We came from out of town and had reservations for 2 storage units, one came with the truck rental and the other we had to reserve separate because we had so much stuff. John arranged for us to use one larger! Just very kind and respectful guys. I’ll definitely use this location again if needed.
Sherrie B | Overall ExperienceJohn is a life saver! He immediately identified with what all I needed and was able to accommodate. My most sincere appreciation for John and James!
Sherrie B | First ImpressionsFriendly staff and the best price. So glad I stopped by.
robin e | First ImpressionsN/A
Betty W | Overall ExperienceJames and John where very polite helpful and caring. They where very professional and polite. I have no complaints the place was clean and the pricing was affordable. I would definitely recommend this facility.
Detra C | First ImpressionsUnit was already overpriced, then the rent was raised
Skylin W | Overall ExperienceGreat service... Just had to wait on getting my unit cleaned for awhile.
Betty W | First ImpressionsJames was very helpful and I would definitely recommend the service to others.
Carleisha J | First ImpressionsMr. John was exceptional and very helpful.
Tiketa O | First ImpressionsI would come back because of the helpfulness of the staff and because when you call the number a person at the actual store picks up. They’ve been the most helpful staff I would imagine in a storage facility.
josh d | Overall ExperienceJohn and Jimmy went out of their way to help us with our needs.
Mary N | First ImpressionsNeed to fix the pot holes
Paul D | Overall ExperienceMy only complaint is I reserved online, but when I arrived, the unit was not available even though I had a reservation. Luckily, staff at location were able to provide a different unit.
CHLOE P | First ImpressionsGreat place and Great people
JESSICA T | Overall ExperienceThank you James for all your help!!! 😊
Heath Z | Overall ExperienceJimmy and John were there when we arrived. They were excellent. Great customer service and fast. Very informative and helpful in there work place and I instantly felt comfortable with my storage unit.
JESSICA T | First ImpressionsGreat customer service
ED G | Overall ExperienceStaff was very friendly and helpful. Would definitely recommend this facility.
Kevin L | First ImpressionsGate access was not working. I will have to go back To get a gate key.
Paul D | First ImpressionsI was a customer for 8 years and was always treated with kindness. The employees were like family to me. Kat and Mr. John were the best.. Thanks again for securing my items. Apj
APRIL J | Overall ExperienceSafe and secure location. Staff was always helpful and friendly.
gail b | Overall ExperienceEverything great communication great
richard j | First ImpressionsEverything was great from the first phone call to the dropping off the truck. A storage unit was included at no charge. I got more than I expected and pick up was as easy as the drop off. Great organization.
ED G | First ImpressionsWas not happy that monthly rent is not pro rated if moving within that monthly payme t sur date. I paid for 28 days that i didnt use the unit, missed by 2 days. I feel this is unprofessional, unethical, as well as not the norm for the industry. Therefore i wouldn't recommended to others based on this.
Michelle B | Overall ExperienceJames was EXCELLENT!!! He went over and beyond his duty!! He was very helpful!! We give him kudos and more kudos!!! He deserves a RAISE!!! THANKS FOR EMPLOYING SUCH A PLEASANT, COMPASSIONATE PERSON!!
Lauretta L | First ImpressionsGood experience here! I had a climate air storage and it was great. Never had any problems, went in and out spent hours at a time cleaning and organizing my storage, never had any problems.
TACARA M | Overall ExperienceGood, clean, safe storage facility. It’s easily accessible and staff was always friendly and accommodating. This facility met my temporary storage needs.
BILL B | Overall ExperienceSometimes, not often, I had to wait to get in because of the narrow driveway. I never like where the exit card reader is located, it made you get out of the vehicle.
daniel l | Overall ExperienceNo complaints here. Quick easy in and out got done with the move sooner than expected. 👍
Paul A | First ImpressionsOnly had it for short term use but, everyone I encountered was very helpful in the move in process and move out was a breeze.
JASON H | Overall ExperienceEveryone was nice and helpful while I was a customer the past few years. Thanks
DON O | Overall ExperienceThe transition was smooth and quick.
Lindsey V | First ImpressionsThank you all for the help and kindness.
Vina A | Overall ExperienceDue too over charged my account in July and withdraw 2 times ...not happy... Bank charges...
Rhonda C | Overall Experiencegood overall experience, systems down when went to get truck so bit of a wait but otherwise good.
Michelle B | First Impressions24-hr unit access is great. Great customer service.
Tammy S | First ImpressionsMr.Priebe was very helpful. He was absolutely great !
Alexis W | First ImpressionsThe place leaked and two pieces of our furniture were damaged. We spoke with the insurance for the claim and we were given funds to replace the furniture.
Jonathan S | Overall ExperienceThis was a great experience dealing with Kristin and the staff. Thank you very much.
Ed S | Overall ExperienceEnjoyed the people in office grounds feel safe
ALLEN H | Overall ExperienceJames is great, it's always a pleasure dealing with him.
Maria C | Overall ExperienceVery helpful people to deal with. We had 0 issues. I highly recommend Rose City Uhaul. Bill Butler
BILL B | First ImpressionsThe guy at the desk was very helpful and polite. Enjoyed his personality. We arrived right on time and the location didn't have our information and he still took care of us.
eric a | First ImpressionsThank you, Anna Williams in VA and John Priebe in TX for your awesome assistances with my move. My experience with U-Haul during my move to Texas was a God send experience. Thank you everyone again.
Vina A | First ImpressionsThis facility looks a bit older and run down but it actually is not....once inside I found the units are very nice and clean. The manager was so friendly and helpful. A win win all around.......
james a | First ImpressionsBetter than it was,,
BRET P | Overall ExperienceThanks
coquease l | Overall ExperienceI had no problems grate place to store your stuff!!!😎
Henry S | Overall ExperienceKristin was very kind and professional, informative and was able to arrange a second unit for me. Great experience thru the whole process.
Karen S | First ImpressionsExcellent staff and facilities.
Rick H | Overall ExperienceA very good storage facility and well knowledgeable staff. Would recommend anyone that want to store your items in a clean and safe place. Cynthia Logan.
Cynthia L | Overall ExperienceA little water damage from a leak from the unit next to mine.
Sharon B | Overall ExperienceFriendly and professional staff
Cleveland H | Overall ExperienceI came out to my storage unit, behold there was a padlock on the door. I wasn't inform as of when l rented, that empty storage is not made use of will locked by the management at the end of the day.
RAPHEAL E | First ImpressionsGreat customer service.
Susan M | Overall ExperienceThe staff was great , they were very helpful when I needed to ask questions.
Theresa L | Overall ExperienceSince I cancelled this entire reservation over a month ago, there is nothing to grade your service on except for lack of knowledge.
Helena R | ReservationAmanda and James were very professional when helping me get situated with my storage unit. They went above and beyond to make sure that I was taken care of and answered every question that I had.
Ericka J | First ImpressionsNo comment
Lynn v | Overall ExperienceAll staff was very professional and friendly, would highly recommend to anyone
wayne s | Overall ExperienceGreat storage facility. Staff is very friendly and accommodating for special requests. They have security type locks to purchase for your storage unit.
Cheryl F | Overall ExperienceI would highly recommend this storage facility the staff was very friendly and took the time and patience with me and explain all unit's so that I would get only what I needed.
Sally J | Overall ExperienceI was happy with the service and the price. I will recommend this place to my friends and family and in the future If I need more storage and space I will gladly come back to this place. Thanks!
Jonathan N | Overall ExperienceSucks owner rude
kyle w | Overall ExperienceChose it for the convenience. No issues.
maudrey h | Overall ExperienceThe person helping us was so nice and informative.
Rachel F | Reservationexcellent service
VICKIE M | ReservationIt was very easy to find and the staff was very helpful
Theresa L | ReservationI liked the fact that it was easy to get to and easy to find.
Theresa L | ReservationStaff was very helpful and friendly, made sure I had everything I needed.
Delphia E | Overall ExperienceOutstanding
marcus v | Overall ExperienceNone
GABRIELA V | Overall ExperienceThe staff Amanda,James,Patrick & Christen were very sensitive to my needs. All of them were very helpful. Amanda has the best team I have ever encountered. James was a jack of all trades.
Carla W | Overall ExperienceReally like doing business here people are very friendly knowledgeable and willing to help you I need my book that says a lot ....Keep it up you guys are doing great .
Richard F | Overall ExperienceFront desk woman was amazing. We clicked right away both being transplants of Tyler. Very helpful & knowledgeable about the area.
KEONNA Q | Overall Experience