I received great service and reps were very helpful
LATONYA C. | First ImpressionsSelf Storage Units in Tyler, TX, 75702
U-Haul Moving & Storage of Rose City
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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Small | 5' x 10' x 10'
1-2 Bedroom Home
Size Guide- Rate:
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$74.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $74.95 Per Month
1 Unit Left!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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East Texas Storage Center
12447 Tx-64, Tyler, TX 75704 View Available Units1.8 miles from this location -
4918 Hightech Storage
4918 Hightech Dr, Tyler, TX 75703 View Available Units5.7 miles from this location -
AAA Shiloh Storage
4909 Hightech Dr, Tyler, TX 75703 View Available Units
(U-Haul Neighborhood Dealer)5.7 miles from this location -
Sharon Storage
10027 Hwy 31 E, Tyler, TX 75705 View Available Units
(U-Haul Neighborhood Dealer)5.8 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
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Most of the staff is very unprofessional and extremely rude. One staff member was inebriated or under some sort of influence and was unable to open the store as a result. The General (Uvanda) and Area (Matt) managers were extremely rude and disrespectful. My reservation that should have only taken me about 1-2 hours to receive and load and be on my way took more than 5 hours due to staff absence, lack of communication and response, and unprofessionalism. The General Manager threatened to call law enforcement on me simply because after 5 hours, when she decided to show up at her job, I asked her if she would hurry so that I could go. She would not and actually had me just standing there while her report was loading and when I asked how much longer it would take she said "Oh, I'm done with you" in a very much disregarding and disrespectful tone. Prior to this, the Area Manager, Matt, hung up in my face after yelling "Well, then just don't get the truck!" when I was seeking resolve as a customer for such inconveniences. My overall experience has been absolutely horrible and frustrating, and I will likely never use U-haul again.
Cashay C. | Overall ExperienceDidn’t know where the key drop box was located
Travis J. | Online Move InWe were customers for almost a decade, and i wish we had changed providers much sooner. We paid for key fobs monthly to get thru the gate, and they rarely if ever worked. The final straw was we wanted an additional unit, and called towards the end of September to secure it. We were told we would get a unit after the first of the month. After the 1st of October we called and kept getting put further and further back, the representatives saying they just needed to empty the unit. After 3 weeks of calling daily, if not multiple times a day, they still didn't have it ready, and at this point we were weeks behind getting our employee set up to work, we got a unit across the street at a new competitor... and then proceeded to move our current 2 units as well. Even though we had emptied and notified the staff well before the billing date, we were still charged another month for both units.
Satelite s. | Overall ExperienceStaff was very friendly & helpful.
VIRGINIAL G. | First ImpressionsOnly thing bad I can say is that the rubber on the over head door need to be replace to is worn out!
Alonzo W. | Overall ExperienceThe Gate is inoperable, very hard to get around as the large trucks are parked in on path and there is a building to close to make the corner. That is why the post for the gate is hit and out of the ground.
dwaine h. | Overall ExperienceStink the customer service was not good rude slow and unorganized they gave us a small storage said it was all they had me and my wife saw a bigger one open after putting 75% of our thing in it damaging scratching them to fit and whent to office asked about the bigger one they said a guy didn’t put it in system that bigger ones was available then I had to take everything out the small storage load on to truck and unload back in to the bigger one highly unsatisfied
Thomas R. | First ImpressionsTwo representatives dowel was very peaceful, respectful, helpful, and the mission was accomplish
charles j. | First ImpressionsI have been with U-haul several years and have been pleased.
MARGARET W. | Overall ExperienceI will never rent from a U-Haul facility ever again. This has been the worst experience within the last year. Not to mention I was forced to pay an extra fee of $25 to throw a few boxes in the garage. I never was told uhaul charged to use the garage. I would never recommend U-Haul to anyone. Staff are the absolute worst at the tyler, tx rose city location especially management!
april c. | Overall ExperienceThe staff was very professional,helpful, attentive and made sure myself and child were safe during the duration of our visit. I really appreciate them going above and beyond for us and would definitely use this facility again. I also just love that they were empathetic and so understanding to our needs!
Sherrie B. | First Impressions