Customer Reviews for U-Haul Moving & Storage of Round Rock

Honestly... I feel like I should get like a 1/4 or 1/2 of my money back for not even having it for 48 hours

They did not give me a paper while picking the truck for fuel level, I drove 25 miles, gassed up the vehicle back with 5 gallons, the still charge me with another 8 gallons with $4/gallons double price and double gas, no good ...

Have more staff? When went to drop off ? Staff member was busy talking about upscale for what customer needed? N when just so happened to walk by me? He only asked? U dropping off? I said yes n he replied u will get bill via email ! N that was it?

Should recommend mattress covers when the customer is hauling mattresses.

Great service was provided!

Not a friend environment. The lady that took the reservation was excellent. The people at pick up counter seemed unhappy to be there!

The manager at this location lacks serious customer service. I had such a terrible experience i even filed a grievance with corporate. Discriminating against a disabled veteran is not a good look.

Thank you for such good service.

In and out like the burger joint, but tasty like P'terries!

Noticed that they didn't seem to have enough employees working the 5-8 shift. Other than that very friendly and helpful employees working behind the counters.

Truck smelled a little like smoke. Maybe add a cat freshener?

I Farris Hodges to say that everything when well your staff was great thank you very much

The enclosed trailer we had requested was not back from it's previous renter. They provided us with a substitution, open with sides. It worked fine. The pick up and drop off went perfectly.

The counter is still a bottle neck in your customer experience. It is slow and can be aggravating for someone who is trying to move and gets hung up at the uhaul counter. This is not specific to this location, it was actually pretty quick, but more of a general statement about your processes.

I cant not recommend Texas location to anyone else because I have no family in Texas anymore. But they was very nice and helpful.

truck was warm and running for me on a rainy day. the extra effort was visible.

I walk in and see COVID 19 signs and asking customers to wear mask. I walk in tht morning and there's three employees there. None wearing a mask. Lady walks out with me to show me my van with no mask. When I dropped off different crew and was on point. Morning crew just didn't care. Very disappointed. Check your own policies and follow them. Do it for your customers.

The gentleman that they attend me they were very professional their very knowledgeable their awesome...

They really made the process painless.

U-haul of Round Rock was very helpful upon returning the equipment

There were 3 half full water bottles in various places in the cab of truck. Power plug on dash didnt work.

Doing great!

I always use this location for rentals. They are great!

The customer service was emasculate. The guys were extremely kind and helpful in assisting me with making sure my car had operative parts for the trailer.

Service was great, keep up the good work.

Great equipment. Good reasonable prices.

very easy experience. I love driving the U-Haul trucks!

Service was great.

Nothing - love the staff here, super helpful & fun

Just keep doing the great job you are doing

Your employees were exceptionally well trained, professional, upbeat, and a pleasure to do business with. Well Done!

Keep the employees you have so people will keep coming back.

Nothing. Everyone was nice and helpful. Reggie was exceptional. He even helped me get in the truck.

As soon as I parked and exited the Uhaul truck, a nice gentleman approached me and asked how I was doing. He even made me laugh - it was a nice exchange. I handed him the key and then I was off. No need to even go inside. That was so convenient!

Agent helping hook/unhook was efficient,

The principal issue is that the fellow that greeted me and hooked up my trailer was horrible to deal with. He was clearly in a bad mood and was uncommunicative, rude, and stressful to deal with. The other complaint is that the trailer had cigarette buts and trash in it which I had to clean out.

I was overcharged for my move. This move occurred on a Friday and I was charged a weekend rate. The agent was not friendly.

Good at Round Rock. My disappointment in U-Haul is that there was a closer facility to return my rental, but not listed in my choices during the online contract process. I tried to call, could only get through to a National Call Center who said I could do this. WRONG. The location Told me I'd have to pay double. So I drove 30 minutes more.

The manager was very professional and courteous and so was staff.

Very friendly very helpful!!

No issues here

Your staff should be more careful with the information they provide, since I was informed that I could return on the closest or more convenient location for me. And it turns out I got charged a 60.00 dollar fee for returning the equipment to the "wrong" location. So the misinformation cost me more money than I was expecting. I consider this very unprofessional. Won't recommend this service at all.

Quick and easy

N/a

Everything went well!! I was very satisfied w/ the overall experience. Thank you!

Reggie was awesome on the return of the trailer!! I am impressed and it was a great experience. Keep up the great customer service😀

The move went very well with no real problems. I was pleased with the movers who filled our 10x10 unit very quickly, packing the furniture in very well.

Reggie is a great customer service associate. He was pleasant and a great person to deal with

Staff was very helpful, I think maybe extend hours of operation to 8 or 9pm

I've done business with this location a number of times over the years. Great people to work with!!

Sal and Reggie far exceeded my expectations! Best Uhaul I've used. This general manager must train his employee's well. Thank you Uhaul!

Reggie was amazing! He provided the most professional customer service I have ever experienced. He is truly an asset to this company. Round Rock, TX location at 620

Clean the windows

Frustrating to have to run down the hall to activate lights. My unit, 1145, was in a very dark spot. Having to continually go down the hall to activate the lights qwas time consuming, bothersome qand dangerous.

I needed to store my belongings for a while and UHaul storage had great options and when I needed to downsize the storage unit, it was easy. I was pleased with the storage unit - especially for having temperature control options. Also offered pest control, so I knew my belongings were safe while I had them in storage. The location I chose was convenient and the staff was professional and polite whenever I needed to communicate with them.

Quick and friendly service!

When I got there to pick up a truck, the guy behind the counter was very rude. He gave me a lot of attitude and my boyfriend had to step in. The truck we rented had empty beer cans hidden under the seat, this could have caused a lot of issues if my boyfriend hadn't found them and removed them, should he have been pulled over.

Nothing, the customer service was great.

I needed to move a refrigerator and wanted a ramp so I had to rent a 15 ft. Put ramps on the 10 ft. Check in took way too long. Mileage charge (90miles for $80) made the rental way too expensive.

Na

Staff were excellent.

When I arrived I pulled into the area where UHaul equipment is returned. I was told by a worked there that I needed to park over by the side. I would have preferred to have been asked if I had a reservation and for what type of trailer. Then I could have been directed to pull my vehicle to where the hookup would occur. Instead, I had to go inside, confirm my reservation at which point I was told to go and hook up and check to make sure everything was working first and then come back and complete the paperwork. When I went outside I was told that I had to complete the paperwork first before the guy out there would hook me up. After I told him what I was told inside at least he went ahead and hooked me up. It seems to me that there ought to be a better way to make this process a little more customer friendly.

They didn't have the size truck promised but wanted me to drive to another location for the truck but back to them for the car tow dolly. Ended up having to change days which put my moving in the rain.

When I was dropping the vehicle off, the attendant was not clear that I could just leave. I they didn't say they would check the vehicle in and that I didn't need to do anything further. So I went inside and waited in line for about 45 minutes for the front counter person to say I didn't need to do anything. A little communication goes a long way.

Mrs. Walsh was outstanding and went above and beyond.

I'll be storing my belongings with U-Haul with their climate control cubicles, it's a safe place to lock up your belongings. Thank you for your help.

It’s a one stop shop! It made the moving process very easy for me.

Very nice people support the company Does the best in the business to have Very nice people and very nice attention to the clients I’m so very happy thank you very much everyone

If I gave you five stars it would leave you nothing to improve on. The only complaint I could have is the amount of time I had to stand in line before speaking with a representative. You all are rockstars and keep doing what you’re doing because your killing it! The staff here is friendly, positive, and super courteous! Thank you for such incredible service!

Staff must be able to answer phone calls. Having to put up with very long hold time with the call center is a very negative experience and is what I will also tell anyone who asks. All staff needs is for a person to have a portable phone with them. This would enhance the customer experience. I suggest you call your local facility and time how long it takes to speak with someone at that location.

thanks uhaul people for your kindness and helpfulness

When I opened one of my boxes that contained no food items at all (none of my boxes did) there were Hundreds of ants in one of my items. It made me very upset. Other than that and the door being broken on move out day so we had to go out the smaller door. I liked the facility a lot.

Reggie was a lifesaver. He was knowledgeable, considerate, and helpful, which made a hugely positive difference at the end of a long travel day. We will be recommending this location!

Thk you

according to the email I just received from U-Haul the billing for my storage. I was really impressed when I was there today but the email showing the storage rates and $100 pre-payment March 2020

Staff is profession and made me feel at ease during the difficult period of transitioning from Houston to Round Rock.

The most helpful, friendly personnel I ever meet. I will recommend to add bigger storage rooms for example, take one of the now large and small and make a extra large, so people only have one storage.

Everything was explained and demonstrated to ensure new tenant understood all U-Haul procedures especially the check-in and check-out parts.

The storage locker was much smaller than I expected, given that I was supposed to fit a 10' truck's worth of stuff. I felt scammed from start to finish and the policy to only allow disc locks is dumb.

Very helpful staff and the climate controlled area I used was very clean and secure.

Excellent customer service! Answered all of my questions and walked me through the process of using the UHaul electronic card to enter the storage facility (twice)!

I am highly satisfied with the uhaul facility and staff.

People at desk good but reservations and charges have not been good. Also, raising storage rates after a month... that is bait and switch and is being done to others we hear.

Excellent Service

At U-Haul I felt like family I appreciate your hospitality thank you!! You are so convenient for me thanks again God bless you.

I received top notch customer service!

.

Bobby Guzman was knowledgeable and quick to tend to my needs as a customer

I was very pleased with the service I received.

Truck ran well ac was strong

Met our needs.

None

Prices are a bit high, and this is why we moved to another storage company.

All were very attentive,helpful and kind

Trash around loading bays are a tire hazard.

123

Facility is very clean and well maintained. Customer service was great. Making monthly payment was very easy. I would definitely use this facility again if need be.

Clean facility and very helpful staff. Well Done.

Always clean and friendly and I always welcome . I will most definitely use this place again . Thank you . Debbie

The location was good, and staff was pleasant.

It was good

Good value for size offered.

Thank you for a positive experience!

Great team! Very helpful bunch of guys.

I will use again if needed.

We had two units, one of which we continued to be charged for while it was rented to someone else after we vacated it early - a very shady business practice. Otherwise, our experience was good.

Thank you for the excellent service. The staff were awesome. They were friendly and were very helpful when dealing with you computer system.

Thx for your help & Professionalism

Rep was very patient with me. (I am an older lady). It was appreciated.

I maintained a storage unit at this location for years (5) and only had two random events that occurred at the end my stay. The events was handled with professionalism and was sincerely rectified.

Our rates continually increased, until I couldn't logically continue to put up with it. We have moved into a new, temp-controlled facility that is over $40 LESS per month for the same size!

I cannot say enough about the courtesy and professionalism of the employees. It was a very good experience for us. Thank you!

I appreciate the automatic doors, ramps and complimentary use of dollies of the facility.

I chose this UHaul facility because it was climate controlled -inside. Unfortunately, there was a roof leak and many of my things were damaged. I will be filing a claim. Not happy with this at all.

Thank you for your excellent service. The staff was always very friendly and courteous.

The clerk (Bobby) was so patient with me. He walked me to the unit to show me where it was. When I realized it was not large enough for my needs. He said no problem we can go back to the office.

Scheduling center incorrectly informed me that UBox deliveries were available on Saturdays. Elaine at Round Rock and Christina at warehouse fixed everything! They found a way to deliver it anyway!

The staff was very helpful and friendly.

So friendly!

Great experience - very nice place.

All great. Thank you.

Very pleased

Everyone was helpful when we started the prices and at the end. Great facility, easy access. They even called to let us know that our unit was not properly secured (our fault).

As always U-HAUL made my moving experience great! customer service was superb and the staff went above and beyond if I had any issues.