Customer Reviews for U-Haul Moving & Storage of Round Rock

Rating:

3.0

.99 cents per mile is too high and should be around .67 cents per mile. Some of these trucks are literal "gas guzzlers", and as a result should have lower pricing per mile.

Rating:

1.0

THOUSANDS of dollars worth of items stolen from my unit while it was under lock and key. Whoever stole these things went through the spaces between the units and managed through rip through boxes and steal things that are irreplaceable and of EXTREMELY high value.

Rating:

5.0

I’ve used this facility several times and have always had a great experience. I received exceptional customer service from everyone involved on this last rental. Until the next need, keep up the good work. Thank you

Rating:

5.0

Nothing comes to mind. I have rented trailers here several times and always happy with the service and the equipment. Keep up the good work.

Rating:

5.0

We will definitely use this location again. Thank you to the staff that helped us.

Rating:

5.0

Satisfactory

Rating:

3.0

When picking up the employees were too busy making jokes to themselves to inform me I was supposed to inspect the vehicle before leaving and HOW TO RETURN IT. When I went to drop it off I went inside and waited in line only to find out by listening to others that I’d just drive up and someone would come get the keys etc from me. 22 minutes later three different guys in brown shirts had seen I was waiting and NONE of them approached me or asked me anything. So, I had to go up to them and tell them that o wanted to drop off. Horrible customer service.

Rating:

1.0

The location is terrible, in the direction we have to come, there is no u-turn at the signal so we had to make a left into an office parking lot turn around in a 26' truck go back to the signal and make a right. Otherwise, facility and staff was great!

Rating:

5.0

Outstanding manager helping customer, very happy with the services provided.

Rating:

4.0

They didn’t use the card that I input on the reservation to be charged and when my employee showed up he had to pay out of pocket. I don’t see why they had me put a card on file if they weren’t going to use it but now I have to process a reimbursement payment to him. Kind of annoying.

Rating:

5.0

Replicate Christie!! She is as super friendly. Great store. Glad they are nearby.

Rating:

5.0

Drop off was a breeze, the staff was so friendly and helpful. Thank you!

Rating:

5.0

Brittany was awesome to work with on this on. It’s all a blur at this point. Blankets yep, half the time I’m giving them to you, the other half I’m renting them from y’all, yep blankets. The check in crew is ready to go. Adrien i saw you. Christy keep up the good work. Blankets!

Rating:

5.0

Friendly great service

Rating:

3.0

Pricing got out of control for a 10x10.

Rating:

5.0

easy to use app and great customer service

Rating:

5.0

Thank you

Rating:

3.0

I reserved a unit online. When I went to pick up, I was told they didn't have a van to rent me. When they asked how I reserved it. I said online. They responded. Oh, that's why. Had to wait til next day to rent cargo van.

Rating:

5.0

Team was very friendly and helpful.

Rating:

3.0

Clean a car

Rating:

5.0

Good service

Rating:

5.0

When I pulled into the lot I was greeted by the A smiling face and good conversation. Omg Brittany was a breeze to work with. We got the best truck on the lot. Christy is getting things done and doing it right here! The new faces in the afternoon, they are holding it down right. Stay cool in this heat. 6x12 golden trailer with a ramp. Spinners on all 4 wheels please.

Rating:

5.0

No improvement needed and just want to say the people at this Round Rock Ave. location are exceptional. Cassie was a delight to work with!!!

Rating:

5.0

Excellent Service!!

Rating:

5.0

The pick up process was not smooth. Th app gives the impression it is going to be very touch free but it isn't. It took speaking to three people by the front desk to get the keys and even then verification on the computer screen by one of the reps. It honestly would have much faster to have simply handled the entire process at the front desk. Drop off via the app gives the impression that someone else is going to need the keys pretty soon to use the truck so you can imagine my concern when I go to drop off the key and it is not in a box but instead is in a key drop slot so there is no chance for any other user to get the key. I had no choice but to drop the key in that slot. It doesn't look anything like the picture in the app.

Rating:

4.0

The store is understaffed for a Saturday. Wait time to return is a trailer is beyond ridiculous. The manager has to do everything with little to no help.

Rating:

4.0

No issues. Quick drop off.

Rating:

4.0

Slightly better phone communication would be ideal

Rating:

5.0

5x8 covered trailer check/demonstrate rollup door on trailer would be helpful. Our door got stuck open and we had to bring trailer back for help.

Rating:

5.0

Great customer service

Rating:

2.0

Closing out contract should be a much easier. Very complex process that used to be much easier in the past.

Rating:

4.0

Nothing

Rating:

5.0

Manager Kristie and her outside driveway team were absolutely top notch! If I were in the rental game, I would be stealing your entire team from you, they are that good. Professional, friendly, knowledgeable, and quick, all of the things you are looking for when you go to UHaul.

Rating:

5.0

Coffee and donuts lol no you guys were great and thx you for being swift and professional

Rating:

5.0

Reggie was great from the moment I walked in. He made the worse day better.

Rating:

2.0

I wasn’t able to get into my storage unit. It said access denied. Had to drive my things an hour away and store somewhere else. When cancelling my free month because of access problem, the person on the phone didn’t even seem concerned or apologize that I wasn’t able to store my things. She just said it’s been cancelled now.

Rating:

5.0

Excellent all around.

Rating:

5.0

This truck did so much for the cause today. The cause was big and sweaty. No treasure to be found, I take that back, the treasure was the great customer service we got. The new faces fit right in and make the experience great. This ship is sailing strong. Keep up the good work round rock Ave. Three points needs a shout out as well. Yep we got to see them and that store has really come up.

Rating:

5.0

Very nice property

Rating:

2.0

Gas charges is not correct, since I have picture before I picked up gas gauge and I returned 12 miles higher indicator showing. This is not first time is happening. This is not ethical and professional practice for gas tanks IN/OUT . This is my points of view. This location is conveniences close to my home.

Rating:

1.0

Took an hour to get into my storage unit. U-Haul technology is the absolute worst. An hour!!! WITH a reservation.

Rating:

5.0

These ladies were great! Everything was smooth and easy! They did a great job. Fast,friendly, personable! It’s hard to find that now a days . It was a delight . Highly recommend this store! A++.

Rating:

2.0

We had to unhitch our own U-Haul with our own jack with no help from the workers. It was a complicated setup just to return the item.

Rating:

5.0

Extremely efficient and willing to help take care of the return process for me. This was an outstanding return experience.

Rating:

5.0

One of the best u haul experiences ever! I am bad with names, the young man who helped us first was on point!!! Then we worked with the manager a woman, she was also fantastic! We will be back! Great staff!

Rating:

5.0

Great experience

Rating:

3.0

I wasn’t given the month free, due a glitch in the system. That would have been an inconvenience if I wasn’t prepared to play at up front. That was one of the reason I chose your services.

Rating:

4.0

I booked furniture pad and the site didn’t have any. As a result, a couple of furniture pieces got minor dings. The furniture pad was removed from my order but that didn’t solve my intention of protecting my items during the move. What remedy can you offer for this?

Rating:

5.0

All of the staff I dealt with were very friendly, helpful, flexible, and fast. This was so from start to finish. It was the only good experience I've had with a U-Haul location. Until now, U-Haul has been a last resort, but this Round Rock location would be my first choice in the future. Just follow the rules and remember to fold the moving blankets before returning. ;-)

Rating:

5.0

Including lights inside trailers is a great help when moving at night.

Rating:

1.0

Service sucked you can tell they lack training

Rating:

1.0

I am extremely dissatisfied with the customer service. I will no longer use U-Haul from this location.

Rating:

2.0

Pros: Employee service, reservation and pickup process were smooth and fine. Cons: Not unique to this location, I reserved a truck and appliance dolly online only to find they didn't have an appliance dolly for me when I went in for pickup. Also, the 15ft truck leaked significantly; water absolutely poured in from the rain. Having parked on an incline in the driveway I went to unload my stuff to discover about 2 inches of standing water in the "mom's attic" area of the truck. Ruined a box of books that were in cardboard; thankfully the other stuff was in plastic bins. Wish the employees felt capable of doing something more than just saying "sorry".

Rating:

5.0

Elaine was super helpful getting me connected to a trailer and on my way! I will definitely be back to rent again.

Rating:

5.0

Everything is fine and easy to reserve.

Rating:

5.0

The NORTH AUSTIN REGIONAL OPERATIONS phone center was exceedingly poor --- the operator I spoke with was a rude, short tempered,obnoxious woman that almost completely turned me off to UHAUL FOREVER.... I DIDN'T CATCH HER NAME.... SHE'S NOT AN ASSET TO UHAUL!!! ALL OTHER EMPLOYEES WERE WELL-TRAINED AND EXEMPLARY.

Rating:

5.0

the people i dealt with were polite and professional.

Rating:

5.0

Needed the UHaul for an extra few hours and was charged for a whole extra day, doubling my otherwise reasonable cost for renting the trailer. Employees were great, service was great, but UHaul needs to fix their late return policy before I ever rent from them again. 5/5 for the location and employees 1/5 for the terms of return

Rating:

5.0

I've rented storage before and I have been satisfied with services I received 1mo.free

Rating:

5.0

I’m just waiting on my refund for the charge that wasn’t supposed to happen

Rating:

4.0

Prices much higher than others in the area

Rating:

5.0

This is the cleanest storage facility I've ever seen. Staff was super helpful amd very friendly

Rating:

5.0

I've used the U-Haul facility off of 620 for 3+ years and have had an excellent experience with my rental unit and great experience with the staff. I had only one instance after hours when my card access didn't work but it was quickly resolved using the after hours button call. Overall, i highly recommend this facility!

Rating:

5.0

I’ve never been to such an amazing U-Haul location. EVERY SINGLE TIME I rent something from this location EVERY person helps out and goes above and beyond. If I lived in another state I would drive to Round Rock just to rent something!

Rating:

5.0

Great storage place.

Rating:

5.0

Reggie and his team are always top notch, helpful and friendly.

Rating:

5.0

By far, the best climate controlled storage facilities I have ever used. I was at this location for over 5 years, and J.J and his staff are fantastic! Great people, and always offering assistance whenever, and wherever needed.

Rating:

5.0

This location’s manager, J.J. is fantastic. He listens to your needs, is professional, and it reflects on the quality staff he’s put together. Friendly, honest, and always goes the extra mile for his customers. I’ve had a few storage units over the years at this location, and couldn't be happier how I was welcomed as a customer.

Rating:

5.0

Clean, well lite, easy to access. Great facility to help with my temp storage needs. Would definitely use again.

Rating:

5.0

All Staff is AWESOME !!!!

Rating:

5.0

All the staff is very nice and I appreciate them.

Rating:

5.0

I have no complaints or suggestions.

Rating:

5.0

My family and I always have a great experience using your business.

Rating:

5.0

Staff was great. Both days. A jovial attitude, patient, and helpful.

Rating:

5.0

Excellent

Rating:

5.0

The staff were very courteous and very professional. They made me feel like I was not just an account number.

Rating:

5.0

The staff were very friendly explained everything well made me feel comfortable and offered me water

Rating:

5.0

Absolutely perfect in every way.

Rating:

4.0

Clean and accessible storage facility. They do need to manage staffing better on weekends to meet customer needs.

Rating:

1.0

Hard to access entry and always had leaks in front of my storage

Rating:

4.0

The guys at the front desk were knowledgeable and friendly. The housekeeper is fantastic. I only had issue with gaining access to the building on Sunday when my code did not work. This resulted in another day charged for the U-Haul truck I rented.

Rating:

3.0

TikTok was more important than helping me during my visit . I waited patiently and then helped .

Rating:

1.0

Owner of the Uhaul store and storage units is very unprofessional and rude. He is condescending and tries to belittle customers. I am glad that we no longer have to pay for storage at that property EVER again.

Rating:

5.0

Freindly and accomodating.

Rating:

1.0

Lower level not climate controlled because the doors kept being opened. Storage unit door keep falling down too.

Rating:

5.0

The Storage is always just the space we need, and the staff is always friendly and helpful.

Rating:

4.0

The access panel to the storage units after hours didn’t seem to accept my access card on more than 4 occasions but after trying the sliding doors panel my card showed as activated. Once the door finally opened everything was a breeze.

Rating:

5.0

Uhaul save my money...Thanks to Uhaul.

Rating:

5.0

Staff always helpful, unit 1222 was aok, 10' truck rentals went alk.

Rating:

5.0

Very smooth and convenient experience with the entire process.

Rating:

1.0

Storage is supposed to be climate controlled however it was hotter in the storage area than it was outside. There were some items that I was unable to put into the storage because of all the heat that was trapped in the building. The move into the storage ended up taking me 1 extra day because the heat in the location is unbearable. I have reached out to the manager of this location to try and come to a settlement. All he did was send me an email apologizing for the inconvenience but hasn't fully taken ownership of the matter. I would like to be refunded for the extra day that I had the trailer. The weather in Round Rock has been in the triple digits. If the AC was not working at that location I should have at least been notified and rebooked to another Uhaul location that wasn't having that issue.

Rating:

1.0

We reserved a 10x10 unit, however, when I finalized the reservation at your location I was told we would have two 5x10 units. Having two units was no big deal but I told the woman who processed my reservation that I wasn’t sure if I needed both units. I specifically asked if after I loaded everything I only needed one of the two could I cancel the second unit that wasn’t needed. She told me that it would be no problem to remove the unneeded unit from our account. I loaded my items in the unit and found I did only need one of the 5x10 units. I went back to the office and spoke with the same woman who previously helped me and explained that I only needed the one unit. At this point I was told that I had to keep both units. She told me that if I wanted a single unit she would have to move me to a different location. When I told her I literally just finished and that I didn’t want to move her response was “well you can’t take only one of those and either move or keep both.” When I reminded her that she told me I could keep only one if needed she said “I know I told you , I apologize but you can’t. Do you want to move?” So now I’m paying $150/month for a space that costs less than half of that. Your employee knew that those units couldn’t be split but took advantage of me knowing that it is impractical to move all of my stuff it another unit after spending an hour moving in. I will never do business with your location again and I will be sure to let everyone I know in the Austin area what kind of business you run. I hope the extra money you are making from my second unused space is worth the potential loss of revenue and reputation. I will also be sending a letter to uhaul corporate explaining how I was ripped off and posting my expo on my social media channels. I will be sure to tag your location if you have one so there’s no confusion about where people should avoid doing business

Rating:

5.0

The staff was always kind and helpful. I am a senior and they were very accommodating,

Rating:

4.0

There is one staff member that needs to leave his rudeness at home. I think he stated his name to be Aaron, it was something starting with an A.

Rating:

4.0

I request 1 unit but ended up with 2 to equal the one. I wasn't aware of this but the staff explained it well and assisted with added another.