Customer Reviews for U-Haul Moving & Storage of Round Rock
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Round Rock
Charleston M. on
Reggie was great
Joe G. on
I had an Austin reservation but they were booked till 11am so I decided to go to Round Rock!! Best choice I made!!
Joseph M. on
Because of inconveniences when initially picking up the trailer in Round Rock Texas, I was granted an extra five days, that I didn't ask for, but was not charged for initially. When I got to the drop off point in Norwalk California I had only used an extra three days, because I took longer to drive from Texas to California seeing as how I had an extra 5 days to turn it in, but after I turned it in I was charged for the extra three days and then whenever an inquiry was put in saying that it was actually a legitimate extra five days granted to me in Texas it was denied in California. I'm still fighting to get my $60 back so therefore I am very unhappy to have to spend yet another hour on a phone call trying to get my my money back. Get you act together Norwalk!
ANASTASIA M. on
I was there for almost an hour because there was an "issue with the system" yet another guy came in and got his rental in less than 5 min. Very frustrating when your on a time crunch. There needs to be better understanding on how to troubleshoot when problems arise.
Dave J. on
This is a great Uhaul location, I use equipment from them once a month and it’s always in perfect condition. The employees are always helpful, courteous and knowledgeable. Thanks again Uhaul!
Colleen T. on
Excellent Service
JAMIE K. on
Do not rent out malfunctioning trucks to customers. The truck I was driving the steering wheel had at least a 30? problem where you had to turn the wheel 30? to the left to go straight. The AC was not functioning properly it was cold and then it wasn't cold and was cold and then it wasn't cold. Also the antilock brake system was very very touchy. I barely had to touch the brakes and it would try to seize up. The truck that I was driving needs to be taken out of circulation. I was told by the manager it would be. However the staff was very friendly and very kind. I just have trouble trusting the truck and I did not feel safe driving this vehicle.
james k. on
Great in n out
PRESTON C. on
I had to drive a further distance to get a trailer because most of the equipment near me was awaiting pickup from houston and could not be rented.
Carlos M. on
Good people good service
Matthew W. on
Reggie was an incredibly helpful, happy, personable employee to work with.
DANNY T. on
At U-Haul I felt like family I appreciate your hospitality thank you!! You are so convenient for me thanks again God bless you.
Kale s. on
I received top notch customer service!
jackie p. on
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Craig G. on
Truck bed had black substance in it. No big deal. Price per mile very high. Won’t use again.
Howard T. on
Nothing, you all are good
Rebecca D. on
Will be coming back soon
Samuel B. on
Bobby Guzman was knowledgeable and quick to tend to my needs as a customer
Gregory Q. on
Both employees that helped me were so friendly and fast while renting and returning the trailer. Thanks U Haul for helpin me get the job done ..
Robert L. on
Online system needs to enable rentals more than 14 days. I needed the trailer for 15 days but the online system only allowed up to 14 days. I had to call customer service to extend my rental. However I went with the online system because every time I called I was on hold for over 30 minutes.
Colleen T. on
I was very pleased with the service I received.
ian p. on
Reggie helped me out with excellent customer service and professionalism. I have nothing good to say about the process of moving homes, but this experience at least alleviated some of the initial stressors of the process. Big thanks to Reggie, very much appreciated
Shenile R. on
Maybe more room to park, it is somewhat crowded. I was pleased with the service I received.
Patrick S. on
The staff was willing and eager to help. I would certainly refer this location to others.
leo g. on
The costumer help is great and the rental experience was good. I was in and out with the pick up and drop off.
Francisca A. on
The app sucks but the office people are awesome
doris m. on
Everything was perfect and I couldn’t imagine how you could improve it
Jaime V. on
It was a great experience overall. Gentleman that helped me with the car transport did an great job explaining to me everything that I needed to know regarding the rental and return. Smooth transaction! The only recommendation for area of improving would be the wait/hold time on the phone when I called to confirm my reservation although the store rep did call me while I was on hold.
Kailyn B. on
I went to another location first and they didn't put the key in the box. Then I came to this one and they had a truck they had told me earlier that they wouldn't have. So maybe just a little more cohesion in what trucks are where. As well as where the keys are.
Miguel M. on
Muy buen servicio, lo volvería a usar y muy recomendable.
JENNIFER N M. on
When dropping off the app was not working , but the rep working told me not to worry and we were able to drop off with no hassle.
William W. on
Truck ran well ac was strong
Shayna S. on
Better explanation of fees and cost calculation.
todd m. on
Staff was nice, humorous and in good spirit.
Miranda T. on
The gentleman who helped us was really friendly and helpful - absolutely great at his job. It seemed like everyone there is very well trained in customer service and efficienctly running the location. There was a pretty decent line when we arrived, but the employees kept everything moving quickly, and we only ended up having to wait a few minutes. I was genuinely impressed!
Ramon B. on
Make sure the a/c works . And dont change my reservation time and location of pickup without my approval.
angel f. on
Everything was great, from employees on to truck. Thank you
Ken G. on
Met our needs.
Dave J. on
Great equipment & service as always. The African American kid (sorry I forget his name) with cornrow hair is always a pleasure to work with, he’s a hard worker with great customer service skills. Clean store, well managed. Thank you again!
Thomas W. on
Round rock location was horrible. Employees fighting in front of customers. this location stole property from me, and despite several attempts at reconciliation they refuse to cooperate or even apologize. Uhaul is not someone I would recommend again. I will be seeking legal recourse.
Rebecca J. on
What I don't appreciate about my experience yesterday was being overcharged for mileage traveled. I know the overcharge was probably only about $5 - but I know for a fact that the mileage noted in the receipt was not accurate as I had looked at the mileage gauge as I left the store and instead of being 1412 as was noted on the receipt - it was actually 1420. I know that vans get moved around and used by the people who work there. Since I don't often rent vehicles "by the mile" I didn't think to have the U-haul employee check the mileage gauge with me - but you can bet I will in the future.
Ken G. on
Very pleasant on the return of equipment and storage.
Steven T. on
Nothing, they were beyond helpful and perfect.
Robert H. on
JJ and his crew are top notch and deserve a raise for the way they treat people.
Angela R. on
Geon Garrett did a fabulous job. He was courteous and great customer service
Fanny D. on
i was charged more for the gas i took it with half a tank and i returned it with half i was still charged for 12 gallons of gas that i did not need to add. was charged more then what i needed to pay
Entisar E. on
Really nothing, maybe have more employees there to maximize the amazing experience. I am a single mom, went there for help with a truck, some equipment and storage, it was for a complicated move so I had to do more than one reservation, I was offered the best offer with great patience from the owner, the other guys were helpful as well, but the owner was beyond great. I recommend this location for everyone!
Bruce O. on
Guy inside was grumpy; folks outside where great
Robert N. on
If you do express check in online make sure it gets to store. They claimed they had no information on file and that it happens a lot with the system.
Frank H. on
Have more people working there. Only two men there, one installing hitch and the other waiting on people, getting trailers, etc.
Kaysha H. on
More workers? I followed the instructions to wait in the truck for someone to come out (waited about 5 or so minutes) and finally went inside to only see one person working and on the phone.
Edwin R. on
No comment
brian k. on
I would just like to compliment UHaul. This service is excellent value for money and I will certainly promote it to my friends for their house moves.
Kay B. on
This is a busy location & has grown over the years. They work hard to get you going.
David T. on
very slow and very basic. I would use the smaller center on 3406 next time. DID NOT Get Credit for returning 12 blankets rented on another contract. Is it customary to ignore this on cross contracts?
Chris M. on
Was called night before and told they overbooked 26' truck and would i take a 20' with free miles. i said sure. the price was for 1 way when i wanted in town and instead of 39 + miles it ended up being over $100. Even with the "discounts" I still overpaid. i will not do business with Uhaul again, i tried to help them with what really amounted to their problem and ended up getting screwed over. I didn't have time to argue the bill any longer as we only had a twelve hour window to move. I didn't mind the folks in the shop but it was way high and i could have gotten a better deal elsewhere.
Gabrielle S. on
None
Richard P. on
Train your employees to be sure and explain the process. .let people know that they can't just drop off a vehicle At any u haul location.. really bad employees that act like they don't want to be there. Pitiful.
CHRIS J. on
Super helpful above and beyond!
Richard C. on
Good customer service.
brian p. on
I received great service from the employee that rented me the truck.
BILLY L. on
I don't like that there are stacks of boxes you have to go around all the way to the back of the store when you enter the store in order to get to the counter. This may be some kind of security measure. If not, I would prefer to proceed directly to the counter.
Kevin Y. on
Far too many hoops to jump through to rent one of you trucks. Took 45 minutes to rent when I was the only person in line. Valid ID, Valid, phone, Valid email, yet so many questions and hoops that are asked and needed just to rent a daily use truck.
FRANK H. on
Friendly, quick service.
Paul P. on
great
howard t. on
I had to find a desk attendee but besides that it was fine.
Amy P. on
Drop off after hours was very easy. Thank you.
Rodney D. on
I spoke to UHaul Customer Service 2 times asking if I could change my drop-off location and they were confrontational! I tried 2 more times before I got someone who would help me. Uhaul Customer Service and the Reservation suck!
dennis k. on
Prices are a bit high, and this is why we moved to another storage company.
cherise e. on
All went very well.
Justin S. on
Reggie was great. Very helpful.
Justin E. on
Was verbally abused by the manager at the location I returned the van to. Was given the wrong size truck for what I needed. Will NEVER do business with UHaul again.
Rebecca J. on
Reggie was great! Extremely helpful and was able to answer all of my questions. He was very accomodating and would definitely refer friends to this U-Haul because of him. Thank you!
Brittany F. on
Bobby was the rudest person I have ever encountered in my life from the minute I stepped out of the truck to drop it off. Almost like he had something personal against me. Will never come to this location ever again.
STEPHEN M. on
The engine in my truck felt like it was working incredibly hard to get into 2nd and 3rd gear anytime I started from a stop. The vehicle has 130k+ miles on it, which could be the issue. It ran well but sounded like the engine was really straining just to make it to 40mph.
james w. on
This store was covered up with returns when I arrived. i was greeted when I arrived on the lot and given instruction where to park the Truck. While checking in the person behind the counter communicated clearly with those in the store to help expedite the check in process. I had not rented a U-Haul truck in the last 20 years but found the whole process easy. Thanks to all who helped
Nicole J. on
We were helped by 2 amazing individuals, the first helped me reserve and answered all my many questions. The second was when we came to pick it up and he was very accommodating to all of my husbands questions.
Gerald M. on
Some of the staff at the Round Rock location were friendly. Some were not unfriendly, but not friendly either. The most aggravating issue was the amount of time it took to enter the information of my move on their computer. It took a very long time! Two people helped me. They're pressing buttons and everything. But this was a UBox going from Round Rock, Texas to El Paso Texas. And I was picking up the Box at the Round Rock office and dropping it back. Should have been a straight-forward and simple process.But with all the keystrokes, it looked like they were booking a multi destination trip around the world! Also, I visited the office before renting the UBox, and the gentleman quoted me price. Then, I went back the following day in the morning, and another guy quoted me an identical price, and we made the arrangement, and I took the UBox to pack my things. Then, I came back a few hours later to drop off the Box. This time, a different person said the pervious employee made some wrong entries, so the order had to be done again. Not only did it take a long time, but he quoted me much higher price. I don't think he was going to give me a lower price until I showed him the email with the original contract that had lower price. Not a good experience! However, I had a very good experience with the lady at the UHaul at El Paso!
Peter B. on
Employees were all very helpful, friendly and efficient
Manoj G. on
Excellent costumer service, truck i drove was superb comfortable and returning was quick hassle free.
Maria G. on
All were very attentive,helpful and kind
Gary C. on
Friendly and efficient. Thank you.
ROSHON N. on
Everyone was nice my issue was with the truck it drove horribly
Jaime J. on
Be more like you care the costumers
Andres R. on
We always use this location and everyone is always great and patient with the customers. We can be be very demanding but these guys keep their cool! Great staff! One problem, Uhaul needs to fix their inventory system. It did not properly hold my truck at right location.
carla c. on
I had great service with your guys with pick up and return. This was the second time I ha e been there and will be back. Thanks for great service!!!
Barney S. on
I have rented from previous locations. But never have I been so impressed with the efficiency as I was at this location. Great location for your rental needs
Lester T. on
not a thing
Marta G. on
Got charged two weeks after I rented, not sure for what, and no one ever contacted me, they just debit my account.
Wilson S. on
This was the most painless rental I have had from U-Haul, I think. The personnel you have working were knowledgeable, helpful, quick and efficient. In and Out in roughly 10 minutes.
Blanca R. on
I had to call the 800 number three times. I couldn't find my order on line. But I find got it fixed. Other then that everything else went very smooth. Thank you
Tina T. on
Everyone is so friendly and helpful. My only issue was we changed the auto tow trailer in the store before we left to Colorado. The App never made the update. Then U-Haul changed our drop off location. I specifically picked a different location because of how easy it is to pull in the 26ft truck. This new location is very difficult. However the AP showed my original reservation, the U-Haul online account showed 2 auto tow trailers, 26ft truck and new drop off location. I had to call in to U-Haul to make sure we weren't charged for both auto tow trailers and find out exactly where to drop the trailer/truck.
Michael P. on
checkout was quick and they had the truck parked out front when I left the building. eqpt performed well. whole process went very smoothly
Ashley T. on
The option to check in online or check in at the store is confusing. I ended up waiting longer after checking in online that if I had just waited in line. There is no clear area to pick up the keys and the store attendants were unclear of which reservations had been checked in online. Overall it took much longer than expected to pick up our truck which was a little frustrating but we were able to use the truck and return as needed.
Danny T. on
Staff more counter help when busy, I stood behind 4 customer for 45 minutes.
james c. on
Trash around loading bays are a tire hazard.
Donald B. on
123
elizabeth h. on
Facility is very clean and well maintained. Customer service was great. Making monthly payment was very easy. I would definitely use this facility again if need be.
Dennis C. on
Clean facility and very helpful staff. Well Done.
DEBBIE M. on
Always clean and friendly and I always welcome . I will most definitely use this place again . Thank you . Debbie
Tamika C. on
The location was good, and staff was pleasant.
LINDSAY V. on
It was good
Joshua P. on
Good value for size offered.
Lisa J. on
Thank you for a positive experience!
John J. on
Great team! Very helpful bunch of guys.
Ellen W. on
I will use again if needed.
David Dison M. on
We had two units, one of which we continued to be charged for while it was rented to someone else after we vacated it early - a very shady business practice. Otherwise, our experience was good.
troy w. on
Thank you for the excellent service. The staff were awesome. They were friendly and were very helpful when dealing with you computer system.
jolene t. on
Thx for your help & Professionalism
elizabeth h. on
Rep was very patient with me. (I am an older lady). It was appreciated.
TERRI D. on
I maintained a storage unit at this location for years (5) and only had two random events that occurred at the end my stay. The events was handled with professionalism and was sincerely rectified.
MELANIE C. on
Our rates continually increased, until I couldn't logically continue to put up with it. We have moved into a new, temp-controlled facility that is over $40 LESS per month for the same size!
Vern H. on
I cannot say enough about the courtesy and professionalism of the employees. It was a very good experience for us. Thank you!
Zeta A. on
I appreciate the automatic doors, ramps and complimentary use of dollies of the facility.
JOEL P. on
I chose this UHaul facility because it was climate controlled -inside. Unfortunately, there was a roof leak and many of my things were damaged. I will be filing a claim. Not happy with this at all.
Thad W. on
Thank you for your excellent service. The staff was always very friendly and courteous.
elena l. on
The clerk (Bobby) was so patient with me. He walked me to the unit to show me where it was. When I realized it was not large enough for my needs. He said no problem we can go back to the office.
Marisa D. on
Scheduling center incorrectly informed me that UBox deliveries were available on Saturdays. Elaine at Round Rock and Christina at warehouse fixed everything! They found a way to deliver it anyway!
Eileen Y. on
The staff was very helpful and friendly.
Kelbie D. on
So friendly!
Bradley C. on
Great experience - very nice place.
daphne j. on
All great. Thank you.
Brian G. on
Very pleased
Karen H. on
Everyone was helpful when we started the prices and at the end. Great facility, easy access. They even called to let us know that our unit was not properly secured (our fault).
Cammille l. on
As always U-HAUL made my moving experience great! customer service was superb and the staff went above and beyond if I had any issues.