Pickup went well/without incident. Dropoff experience was terrible. I pulled up to the stop sign that said someone would be out to receive the equipment. No one ever came out so I went inside and the female staff that was there was extremely rude, had a bad attitude and confrontational. I was not happy with their customer service and I would not rent from this location in the future.EMILY C.
Trailer Rental & Towing in Round Rock, TX at U-Haul Moving & Storage of Round Rock
Round Rock, TX 78681
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Round Rock, TX 78681
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The gentleman who handled my order was amazing. Very friendly and totally professional. The gentleman who received my equipment back in at the end of the day was just as professional. I will certainly come back to this location time and time again.WILLIAM A.
Very good customer service and friendly staffMALINDA B.
Great customer service!ANTHONY L.
Clean in and out like an Led bulb! Those things were supposed to last 10 years. Dang we got duped on that. But this location is for sure, by far, the coolest, by a long way, fastest by a mile, by so much distance, on time every time. Keep up the keeping on.JACOB W.
Employee Reggie was the best! I was under so much stress with moving at the last minute. I went into UHaul in Round Rock on Round Rock Ave were Reggie was kind and helpful. Thank you that made my move much easier.ELDRINA C.
Great customer service!!ELOISA D.
The guy who works the front is an absolute saint! He's the reason I'll use that location again.TARA C.
JJ and team was awesomeROBERT H.
To everyone working behind the desk. You guys were amazing, incredibly friendly and truly helpful. It made me feel welcomed to be back in Texas.PAYDEN P.
Service with a ðŸ˜ŠDOLORES ANN M.
Very cordial personnel; efficient + answered my few questions.MARGO ELIZABETH F.
Our customer service rep at this location did an excellent job with helping us throughout the process and made sure our trailer lights were working before letting us go. Thanks!JOHN H.
The CSR did an excellent job. Very kind and professional explained everything with clarity.TERRENCE A.
The online reservation system is a joke. It's basically a fantasy. I requested a 26' truck and was shown several locations that could fulfill my reservation. I chose the one closest to my location. I called that location a couple of days in advance to confirm my reservation, only to find out there was no truck, that location didn't even rent out that size truck. Had I not called and just shown up based on the confirmation email I received from Uhaul, I would have been stuck with no truck on moving day. I would never recommend to anyone I know to use the online Uhaul reservation system. If I ever need a truck rental again in the future, I'll probably look at Penske or some other alternative instead. This experience has completely turned me off to using Uhaul in the future.VINCENT S.
Everyone was super nice and very helpful!Richard B.
Nothing. Everything was perfect. It was quick and the customer service awesome!KEISHA T.
reserved equipment, but not all of it was available to get? We picked up the uhaul at 8:30 and nothing was left. But it was also memorial day weekend... so ... who knowsDesiree S.
It was raining the day we moved and water was dripping inside the cabin very bad we were getting wet. Also when checking in, the young girl taking care of me was being rude with another customer, she kept giving her dirty looks and talking about the customer after they left while I was standing there getting checked in. It is a shame that she would seriously act this way while a customer is thereYvette V.
Reggie was very professional and helpful.LEE B.
My reservation was not available at pick-up and they found me another (smaller) trailer and added a day to the rental. Could have ruined my weekend but ended up a great experience!DAMIAN ANTHONY K.
The guy working the front desk when I picked up the truck was great! He was the only person working, there was a long line and he was making sure everyone was taken care of, very quick and smooth transaction. I'll definitely be coming back to this location next time, even though it's not the closest option to my house.NICHOLAS P.
We had a lot of problems with the app loading while we were trying to pick up the truck. It wouldn't load or glitched. It took 30 min, after having to go into the office to ask the associate the worked there a question, so we lost time that we paid for.Sean K.
Great staff. Worked with no internet and still serviced each customer with a smile and great attitude. Superb!!Pamela H.