Customer Reviews for U-Haul Moving & Storage of Route 16 Medford / Somerville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Route 16 Medford / Somerville

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Ian P. on

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Using the U-Haul app takes a lot of extra time. The truck was not filled with fuel. The mileage was not correct. The truck had snow and ice on top of it which is a hazard and ended up leading to a delay in the start of my move time along with the app malfunctioning and not excepting a photograph of the original gas level and mileage odometer. Catch up I also think it is unnecessary that the return time be 10:30 PM in light of the fact that I rented my truck at 5 PM. I should At least have until 5 PM the next day if I am paying for a full day. I ended Up being double charged for the rental and the insurance because I returned the truck 45 minutes after 10:30 PM. Overall I feel that the customer service element of U-Haul is now lacking in light of its automation and lacks personal touch And a feeling of true Customer Service.

Edward B. on

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Truck was great but it was only 2wd I needed a 4wd also the agreed price was 130 and I was charged 170

Nancy B. on

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The customer service at this facility was excellent from the woman at front desk who walked us through the process to the gentleman who set us up with our Ubox. They were so helpful, pleasant, and professional. Moving is stressful, but the two employees we worked with made this experience stress-free and, actually, pleasant.

Emily S. on

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First i called to find out what was available and for assistance figuring out what kind of vehicle i needed for what i was moving. The woman on the phone would not answer my questions and told me to look up info on internet rather than giving me info. When i got there she told me she cpuldnt provide the info about type of vehicle and to go outside and talk to the guys working there. I did and there was noone there. I came in and was helped by Tom who was excellent! His customer service was outstanding. He gave me the info i needed About thpe of vehicle immediately, was efficient, helpful and got me out of there quickly.

TRAVIS M. on

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Truck had check engine light on and very noxious exhaust. Also was overcharged by more than $20 upon return and had to contact customer service to resolve and get a refund issued.

Francis B. on

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I wished there were even smaller units for lower rates, but everything else was great.

Catherine P. on

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Robert M. on

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Apostolos K. on

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Robert G. on

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Mary L. on

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They were so helpful when I accidentally arrived at different location from my reservation. Switched for me and allowed us to stay on schedule. Thank you. Also the workers hired through site were exceptional!

Erick M. on

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The system works well. And all the people are competent. Everything is precalculated and explainable. The agent Tom who helped me was very friendly, happy and efficient. The only problem was with Express Check-in. You can complete all the prearranged steps but it won't save you the line half way to the door when the spot opens. Plus there's a two step, two phone number and call system, some Homeland Security requirement that also slows the process. Otherwise I'd give 5 stars. Everything was organized well.

rachid M. on

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Eric B. on

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No complaints. I needed a truck, I came in, talked to the clerk (very nice, helpful guy), rented the truck, did my business, then returned it. No surprises, no hassles, no problems.

Robert G. on

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need more people at sales desk

Robert G. on

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SaraBeth H. on

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staff a bit better; long lines at 9am at opening - i didn't get out of the lot with my truck for longer than i anticipated

Jeffrey M. on

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easy rental, and the truck was just what was needed.

Rui P. on

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Robert O. on

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Very well run operation, clean and staff are knowledgeable and friendly

Paul C. on

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The location of the available storage unit was inconvenient and uncomfortable. You had to climb a set of metal stairs up to a narrow, low hallway to access the unit. The ceiling height was very low.

Daniel A. on

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Richard P. on

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Georges F. on

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Ryan O. on

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Honestly.nothing. I'm really happy from start to finish!!!

ARNO P. on

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Easy pickup. Tom was a joy to work with.

genny S. on

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John H. on

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Very good experience. Computer interface was very slow, but otherwise everything good.

Rachel K. on

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Thanks for making the whole process, including move-out, simple and easy.

Gerard J. on

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Lack of customer service Fumes when driving truck, no windshield cleaner, Truck running so inefficiently at 7mpg, truly not environmentally friendly !!

ANA M. on

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Inspect your trucks to make sure everything works before giving it to your customers. The truck that was lend to me, died on me and didn't reverse. It was so inconvenience. On top of it, when I registered online two days ago, when I arrived they had to switch the truck because the truck that was signed to me had no gas. I had to wait for 20 mins for another truck. It was disappointing... they were no help for me when I called.

Matthew J. on

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Emilie R. on

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clairalice k. on

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Very helpful service!

Patrick O. on

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Seems some of the staff were professional and ready to serve others not so much. We walked to the counter and the (1)person behind the counter said it would be 5 to 10 minutes before helping us. There were no other customers at the counter. In the office there were 4 people carrying on. It was 2pm. With very little customer activity, there should be sufficient staff to handle service at this time. Overall, I always cringe when I have to go into the store/building. Everyone is always miserable.

Angela S. on

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The gentleman when I return my truck was extremely helpful and courteous. I believe his name was Jamal. Tom at the front desk was great as well

Charles A. on

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katie J. on

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Add tablets for ppl to sign in while they wait. The check in process is very long. I waited in line for a long time even with a reservation. Also, they over charged me by $50 which forced me to wait in the long line again to get a refund. Seems like the employees are entitled and comfortable in the OK customer service that's provided.

Jon C. on

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This location is an excellent example of UHAUL teamwork. From counter to equipment staff, all very courteous and professional. They have the coveted 26’ truck rental which makes moving in one trip essential. Thank you for the great rental experience. I’ll be back!!

Pinchinat M. on

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The electronic system, yesterday it took a lot of time. The lady did the best she can

Stephanie B. on

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I was never given the furniture pads that I was charged for and no one walked me through how to use the ramp or general usage of the truck, so that would have been nice to have before setting off, but the truck was clean and easy to use.

Mohammed Amir K. on

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michael C. on

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good service

Jacques V. on

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The staff were unhelpful and unknowledgeable. A very disappointing experience.

Deborah J. on

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Fantastic, in all areas. Thank you all!!!

STEPHEN W. on

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I took this storage facility room from my father so it was already establish. The staff made the transition painless. thanks.

Ioanna G. on

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Shavonty was very professional & patient, while I asked several questions re: storage & renting a moving vehicle. It made my experience easy & painless. Great staff in Medford, Ma. Thanks Shavonty!

Hayden S. on

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Great

CLAUDIA D. on

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Great storage place!

Nicholas L. on

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SO convenient! Staff was incredibly helpful in showing me around the facility when I moved-in. At one point I had an after-hours access issue and the staff was super helpful then too! Thank you!

Aisatou S. on

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The staff was extremely nice and helpful. Will definitely recommend this location to everyone. Very happy customer

JOHN H. on

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storage unit served our purposes and we were very satisfied.

Carolyn H. on

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excellent service. LOVE the recycle area for boxes and materials- we werea ble to bring back our boxes for others to use!

John L. on

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Thank you, the woman taking my order to rent a storage locker and purchase a lock and cardboard boxes was very pleasant and helpful as was the young man escorting me to the locker.

Charles B. on

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Staff was helpful. Facility was convenient.

Charvi G. on

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-

Barbara G. on

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Great location. Staff extremely helpful and patient. On-line app easy to use and monitor storage unit. Thanks!

John M. on

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Katrina the agent at the Mytic Parkway, somerville was extremely good! Patient, kind, helpful, great sense of humor; she worked so nicely with the staff at that large facility it was a pleasure tose

Allison D. on

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I would never use this storage facility ever again. The worst experience I've ever had and the customer service is atrocious.

Annie S. on

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The staff at U-Haul Medford/Somerville are very very helpful. We needed a big self-storage room for our things and the staff was willing to help in finding the right spot around the building.

Maqueda R. on

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None

jonas p. on

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Facility was great for my storage needs. Staff was always friendly.

Brenda K. on

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The staff here were amazing. They went above and beyond in helping us get settled. Greatly appreciated it.

Scott W. on

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Non-responsive management despite multiple requests to speak with them. I have NEVER heard from a manager from this facility. Unethical billing practices. Will never use U-Haul again over this.

Nirit G. on

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The facility was clean, well lit and safe and the staff was friendly, but staff don't know to consult on best unit size and booking don't ensure getting a unit!!! Unit shapes are narrow& inconvenient

sam s. on

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The woman in charge of the storage facility was exceptionally helpful and went above and beyond with customer service. She’s great!

DANIEL L. on

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Water from a leaky pipe in my storage unit destroyed some of my irreplaceable belongings. Also, mice got into my unit and ruined some of my furniture. And the unit was expensive at $164/month.

Mary C. on

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It took three separate phone calls to close my account. The individual reps were friendly, but in the end I had to waste a lot of my time just trying to avoid extra charges.

michael m. on

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Courteous, quick and professional service by the gentleman at the front desk and the young man who provided the tour of facility.

anthony t. on

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They sent me an email about rent increases. I responded asking if they was going up on everyone's rent or just selected. No response so I decided to take my business elsewhere.

Stephen C. on

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Paperwork processing took FOREVER. Clerk had to enter info multiple times to “move” me into the space. Took about an hour after all said and done. All this while my move crew was standing around.

Benjamin J. on

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DO NOT cancel the account over the phone. Phone agents may tell you the account is cancelled, it isn’t until you visit the store and they will charge late fees. Otherwise, facilities are good.

James T. on

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At that location and heavy traffic. Closing at 7:00pm is not convenient. I wanted propane refilled waited 8-10 min for service. he told me he could not do it because his PDA would not take picture

kimberley o. on

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Facility very well-maintained. Staff pleasant but not enough. Always a line with a substantial wait. Had problems with billing. Took a long time to resolve. Phone calls/emails not returned.

christopher m. on

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I didn’t like how U-Haul began increasing my rates once they had my credit card info. I thought that was kind of messed up, and that was ultimately what led me to end my contract.

Jose Manuel E. on

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They hang up my call several times and they didn’t solve my issue

JAMES R. on

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The waits at the desk areas tend to be to long, perhaps additional staff would be helpful

Mary B. on

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Tom Na RCAVAGE was extremely accommodating, courteous, and bent over backwards to give me the best customer service imaginable. I was very happy with my experience at U-Haul yesterday.

Krystyna N. on

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Great service, friendly and informative!!

Kathryn B. on

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Really enjoyed the assistance we got from Tim Donovan and Jamal (I don't recall Jamal's last name). This facility works pretty smoothly and I appreciated their efficiency and professionalism.

Rachel T. on

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Helpful staff.

Cindi D. on

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Everyone was extremely helpful and informative! Had a very pleasant experience.

Carolyn H. on

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The facility is well organized. We were assisted and oriented by Vonti-- she was thorough, efficient, clear and pleasant-- not easy on a busy day (6/1!!). thanks!

Kimberly E. on

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This was the single worst customer service experience I've ever had with a business. The employee (Shaevonte Neves-Campbell) was rude, uncaring and unprofessional. Added greatly to my moving stress.

Marcelo M. on

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Good

Charvi G. on

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Thanks for the well-organized explanation of the facility both on the phone and in the physical office!

Ellalorraine G. on

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Great! Very efficient and helpful

jonas p. on

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Great service! Very kind and helpful staff.

alexander n. on

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Space was exactly what I needed (at a reasonable price, too) and Timothy was great!

EDWARD S. on

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.The facility handled all the services very well. Employees always very helpful and considerate.

Lisa C. on

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I love Tom, the customer service rep. He is so funny and pleasant. The only complaint is my monthly price went way up after I signed a contract and moved in. That seemed very odd and unfair.

beverly g. on

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Clean, welcoming, efficient. Professional

Ronnie A. on

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Staff was very helpful and accommodating to our needs. I would recommend this Uhaul facility to anyone.

Joseph P. on

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the guy who checked me in did a great job. Got just what i needed and he explained it all and showed me my unit

THOMAS S. on

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Clean, well maintained, secure, heated and a great location. Best storage in Boston! I used them for four years. I just moved out. Every year they improved their service.

Chance L. on

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K

Marcelo M. on

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Is good

JAMES R. on

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A young lady named Vonte assisted me. She could not have been better. She is a credit yo the company, very personable. Very professional and intelligent Please see to it that She is acknowledged

willam h. on

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No reason to go elsewhere!

Sarah A. on

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Good customer service.

CAITLIN C. on

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Katrina was helpful, informative, warm, and funny. I told her during our visit that we always have excellent experiences with all the staff at her location.

DEB W. on

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I was completely satisfied with the service and how nice Raymond Davis was. He positioned the U-Box so the movers could easily access it and unload my things into their truck. All went very well.

Mary Z. on

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Safe, secure and clean. Staff was very helpful.

Joaquim D. on

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Hi good morning. The staff were very helpful and nice. The location was convenient. Thank you all for being so kind.

Debye K. on

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Vonti and Tim were very helpful and super friendly.

michael q. on

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Things were made very easy for us. Thanks.

ELIZABETH J. on

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The staff here are great, but they can be a bit slow sometimes so expect to spend no less than a full hour there. Indoor waiting area is nice too.

David R. on

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Katrina was super helpful with choosing the best storage locker for some odd shaped equipment.

MICHELLE M. on

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Great help!

Cheryl D. on

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It was a pleasure dealing with Tom and the staff at the facility. I would highly recommend storing anything there. Clean, neat and not a thing was out of place each time I went to move something out.

James W. on

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Tom N was kind, patient and helpful each time I had to visit the Check-In counter to ask a question. Hire more like him.

ERIC V. on

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I was very pleased to have a very accomodating place to store my belongings. Everything was always safe and secure, never had any problem. Terrific staff over the years. Thank you!

Edwin T. on

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Really friendly and accommodating staff.

Gregory L. on

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Least competent staff I've ever seen. Will never rent from this location again

Rosemary R. on

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18 months of storage our belongings with no problems. Good service.

JACKIE B. on

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I have had a unit here for more years than I would like to admit. Everyone has always been kind and professional.

ANTON G. on

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Thank you for great services. I appreciated your friendly help and that the facility was always clean! Anton

gessika I. on

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Customer service has been very poor 7/10 times. Whenever you speak to a representative on the phone/in person, it feels as if you are bothering them. Reps should be trained in improving custom service

BETSY R. on

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No issues no problems. Loved the fact that it had double security measures.

ROBIN G. on

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You are all amazing! I base this on the 7 years of consistent 5 star service! Anytime someone needs a storage place I always recommend you.

Scott M. on

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Clean, well maintained facility. Access hours could be a little longer.

COURTNEY H. on

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Easy, convenient location. Standard for storage.

ANDREW P. on

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Satisfied.

michael q. on

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Good customer service.

BRIGID W. on

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Many thanks for years of excellent storage experience. Best wishes to Ray!

STEVE K. on

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The place is well-maintained. I frequently see cleaning staff in common areas sweeping or wiping down a surface. I have seen maintenance staff touching up paint here and there.

Catherine I. on

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Very helpful staff/owner

anne d. on

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Uhaul central phone services were dreadful! I was grateful they were recorded bc they lied so much and were rude. But Raymond Davis at the storage place was superb!!

Anne D. on

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Ray was unbelievably knowledgeable and helpful

Elizabeth M. on

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The storage facility meets my needs. Check-in is quite slow, but that is due to the computers. The staff is great.

Janice V. on

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The young woman who worked with us was outstanding. She walked us up to the storage room to show us how to enter and exit the facility. The facility was clean and well organized.

JOHN S. on

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Well satisfied after three years. Only issue is the difficulty of putting on and removing the locks on the doors.

Kestrel D. on

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Very unfriendly staff

RACHAEL F. on

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Amazingly clean and safe facility. We used this facility for 3 years and were consistently happy. Only blip is the rare instances when we had to interact, the staff were not good guides in the process

nivea r. on

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Great

scott g. on

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The 4th floor smelled a little weird. The unit had great access and was perfect for my needs

DENISE A. on

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I rented a unit here for 5 years and had no issues.

BRADLEY R. on

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I had multiple disappointing interactions with staff members over the years. They never seemed interested in helping me and were argumentative, or indifferent to offer support. Very low cust. sat. :(

Karen L. on

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Thank you!

marielle o. on

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The customer service was excellent. All of the employees I spoke with went above and beyond to meet my needs. They were patient and thorough, even personally showing me to the elevators.

William R. on

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great

Sofia M. on

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Information on your website, calling a location, and visiting a location do not match up. I was lied to on the phone and in store said they could do nothing about it. Get your information right!

Corinne V. on

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Would be helpful to have larger units available.

Michael H. on

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Knowledgeable, courteous, and very helpful service all through the transaction. Many thanks.

ADAM T. on

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I had 3-4 encounters with Tom in the office over the past several years. EVERY ONE was unpleasant. Tom is a foul individual with a nasty disposition who is always scowling and is poor at cust svc.

Kathy B. on

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Staff was terrific! Easy check in with paperwork! Wish there could be pro-rated fee for quick turn-around of storage unit. Only needed it for 3 days.

Michael P. on

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my only complaint is that my billing date is the 20th of the month/Closed out box on Aug 23rd.I am pd thru to Sept 20th.I would have liked to get a refund on the unused days.Mng said no. No pro-rate?

Wendy S. on

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We rent from this facility multiple times. It's convenient, well maintained and accessible at all hours which is a plus

MARK D. on

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I bumped my head 8 times going in and out

MATHEW C. on

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Very personable employees...checked out quickly

MICHAEL M. on

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very helpful staff

Nuria Rosa G. on

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Excellent service, great facilities

Wany M. on

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I'm very appreciative to your services. Every time I paid a visit to your location felt hospitality, professionalism and a friendly welcome. Particularly, Mr. Christopher who an excellent one.

Tom S. on

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I had 2 boxes delivered from west coast and they were helpful getting them to my apartment on time. Because of July 4 holiday my boxes stayed in storage for 4 extra days but they did not charge me.

David P. on

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The storage facility was great. There was some confusion about my checkout date, and the store manager was able to fix the problem in a quick and professional manner. I throughly appreciated it.

LINNA D. on

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The owner was very helpful. The space was efficient and easy to understand/access. Thanks for making a somewhat stressful event less stressful.

SUSAN S. on

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It's unfortunate that you do not have a locksmith on site. Other than that...all is good. Suzi

Daniel S. on

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Everything was fine

andy p. on

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Good location, fair rates, good facility. Access hours somewhat limiting but all considered an above average storage experience.

NICOLE S. on

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Clean, bright and well managed. If I ever have a need for storage again, I will definitely be back.

Denise M. on

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No comment

Paul Z. on

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We are very pleased with the UHaul storage facility. The staff are extremely helpful. We would certainly recommend UHaul to others.