Customer Reviews for U-Haul Moving & Storage of Rutland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rutland

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Thomas T. on

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The entire Company and crew are perfect. Keep up the great service. Thank you all very much. Best regards always Tom Tucker

doug B. on

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carl B. on

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Mercedez G. on

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Heather T. on

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Everything went smoothly, from check in to the return and everything in between!

Catherine F. on

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Brad was extremely helpful and knowledgeable. The pick up and return were easy and timely

ed T. on

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Extremely helpful and attentive.

Knight K. on

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Danielle H. on

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Rachel-Leah M. on

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Rented our truck...as weve done many times. Wasn't outfront and ready. Dirty inside with a sticky steering wheel, all of which we had to clean before returning so as not to get charged. Dropped uhaul off several times in a usual location and clerk argued there was not one there till he changed his web browser from Google to uhaul. 15 minutes arguing. Very disappointing experience

Greg W. on

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Michael G. on

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Margaret S. on

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Althea B. on

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Rebecca R. on

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ed T. on

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Attentive to detail and very courteous.

Scott C. on

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Brian D. on

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TIM L. on

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Robert B. on

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Jeannette R. on

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Margaret S. on

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Curtis V. on

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Ken B. on

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I missed the entry lane, not marked well. The counter person was very rude because I didn't park in the proper lane, didn't check the truck just said if it's full of gas you can go. Castleton u haul is a much better drop point

Bert A. on

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Facility needs a waiting area for those who only have one car when a hitch is installed,Fortunately there was a Irving Minimart next door down where one could sit down at a table.

Denise A. on

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Customer service, they suck and are rude. Tell friends, the only one around. I guess that’s why they have no customer service. I have used U-Haul for years. I had a 9 am reservation. Forget that why bother. They don’t show up for work on time. They walk in at nine, but they have to do all this. Stuff. The guy before me got a trailer and hitch so the guy that help him stayed with him the whole time . Great that’s how it use to be. Next I got help with guy that arrived after 9. He didn’t know how to use the computer. After half hour he finally got it together. Joking the whole time how the computer was slow. The other guy had no problem.he gives me keys and tells wLk out back your truck there. Bring it to the front I’ll get your dolly and blankets. So I walk to the back lot find my truck. Go park out front , now he’s helping a guy with tow ladies, didn’t know the truck never rented a U-Haul. They said. Now they are discussing who will be driving. I interrupted politely and that nipwit for my blankets and dolly. He rudely said I’ll get it when I get theirs. He never walk around the truck checking out dents ,nothing. I got tons of email about five o’clock closing because that affects them. They made me so late that I was done at 6 .i love in the country couldn’t download the app.but your 800 guy was wonderful. I drove in town this am. I was there by 630 to give them the keys. The guy who open the door. Wanted to know what I wanted he said just give the keys and when he has time he will check it in. That’s is not a polite way to do business. They suck.

Gay C. on

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I did not get the truck I reserved so it made my move extremely difficult!!!!

Shawn M. on

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Frank D. on

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Timothy B. on

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This location did a bait and switch job on me. The owner was told about the bait and switch and did nothing about it. I take it he didn’t care and encourages his counter employees to Cheat & steal money from his customer . I will tell anyone who will listen about this bad experience I had with this u-haul location and will NEVER do business with this location again.

Wayne C. on

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jason W. on

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service is terrible... i have waited there at times more than 15 minutes before an associate came to the desk... i was just there today and my driver had to wait 1 hour before being waited on... had this truck reserved the day before... this U-haul is a total joke and would not recommend to anybody...

Jason W. on

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Pamela S. on

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Raymond D. on

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If the customer puts more gas than originally in the truck, they should get a discount or anything. Where as your corporate would charge four dollars plus for a single gallon.

Stanley H. on

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roseanne S. on

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Philip W. on

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Very friendly. A welcome site and very clean. Would surly return if need to. 5 star service .

Gary S. on

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Kristina M. on

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Simple to reserve units online. Customer Service for the Rutland location has always been top notch. Friendly and reliable!

Tracey M. on

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Twice the facility was found to be unsecured and we don’t know god how long. The employee on duty the last time just minimized the situation however you advertise a secure facility which you did not p

EVAN J. on

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Heated storage with easy access and a parking ramp at the door. Great helpful staff.

Michael K. on

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Very pleased with U haul and the services provided. We will be using the u haul services again.

Victoria M. on

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Very expensive but you get what you pay for. Very easy to make a payment and it's nice that you can get your receipt through email. Love the hours too very convenient. Thank you so much.

Deborah C. on

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U-Haul employees Tony and Jeffery and Joe the manager, may have provided me the best retail service I have ever received in my long life! I am extremely grateful for their professional service.

susan j. on

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People are great an did a wonderful job with everything they did yesterday. I'm very happy with the service I got.

Jordan E. on

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Anthony provided excellent service.

Gavin B. on

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I moved out because their employee Anthony quoted me a lower price for my second month (64.95) and the manager refused to honor that quote.

SUSAN B. on

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I have used the storage facility in Rutland for many years. In fact, I've just upgraded to a larger unit. The staff are very polite, friendly, and helpful.

Rafael R. on

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The staff was nice. The separation of corporate and the locations makes things frustrating. I had a problem and everyone said the other one would help.

Mike H. on

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We found the staff very helpful and knowledgeable. The price seemed a little high for a 5x10 and so we moved to Godnick's Storage where access is very easy. Thank you for your good service.

Sara G. on

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The staff was friendly and very helpful. They made the process quick and stress-free. I would recommend Uhaul Storage of Rutland to friends and family.

SYLVESTER B. on

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KAREN R. on

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,.,.

Deborah H. on

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Short staffed. Long line wait. X-large unit I rented and paid for had another customer lock on it, full truck, no where to put it. More waiting to find another smaller unit that didn't fit everything.

Brian H. on

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Perfect for our needs and convenient location....

Rebecca R. on

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Very handy location and lots of options

Edward K. on

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Access card never worked. Larger unit reserved ended up with a smaller unit when I showed up. I had to go down stairs to get to it and there was a pipe running thru the middle of the unit? Overpriced!

Kelly L. on

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Staff always there to help in any way possible.