Customer Reviews for U-Haul Moving & Storage of Rutland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rutland

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Stanley H. on

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roseanne s. on

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The people at the Rutland,Vt location were great ! However, the call center that reserved my u-haul was not very good.She booked my truck that was supposed to be for 8 hours without checking to see if it was available for that whole time. It was NOT! When I arrived to pick up the truck,I was told it had to be returned within 4 hours because it had been DOUBLE BOOKED !!!! The Rutland office did everything they could to help me and I was very relieved that it worked out. Please have your rental operators check before they rent.

Nancy R. on

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You could have the 6x12 trailer that I reserved instead of giving me a smaller trailer... or telling me to waste two hours of my time going to Middlebury to get the size I had reserved. Uhaul had three days notice to get the 6x12 from Middlebury for me... they just choose not to. The guys at the location were great and helpful and truly sorry that this was how Uhaul handles customer service.

Laura B. on

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Diana H. on

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susan b. on

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Walter G. on

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James H. on

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steve d. on

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Susan A. on

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The only complaint is that the 10' truck did not have a ramp. I wish I had known that before I took it.

Salvatore R. on

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Jennifer B. on

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kelly c. on

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THEODORE R. on

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I set up the appointment on line and paid in full. I called the day before and everything was a "go". I showed up and they had to reschedule until the next day.Wrong part was sent. They said they tried to call me, I never got a call or a voice message. He did offer me a credit for my troubles, however after the job was completed I had to remind him of the credit. Work was great, but the overall experience was NOT good. Also not very customer friendly.

Thomas and Franc C. on

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Thomas and Franc C. on

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Philip W. on

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Very friendly. A welcome site and very clean. Would surly return if need to. 5 star service .

Martin M. on

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Judith E. on

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The truck's driver side door has to be slammed to close properly.

Jennifer C. on

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Cody West was extremely helpful.

RICK R. on

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Joe was EXCELLENT to work with and I would definitely return to U-Haul for my next move.

Matthew W. on

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Jennifer D. on

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John P. on

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Good prompt service and excellent equipment.

scott g. on

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Loryn F. on

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Although the truck was clean and rode smooth, the windshield wipers did not work. They seemed to make it harder to see once I turned them on. It made it very scary when I was driving on the highway and it started to rain. I had to pull over to try and wipe them off but it didn't do anything. They were not smooth to the windshield and would make streaks that I couldn't see through. I would recommend changing these for the next user as a safety precaution.

Greg M. on

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Very easy, will rent again from Uhaul

Gary S. on

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Paul H. on

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Patricia R. on

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Service was extremely slow especially since I had done everything on the phone before I got there. It was also ridiculously expensive.

Pearse L. on

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Everyone was great. Many thanks

Jared B. on

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Right rear lights were inoperable. Had to fix wiring to make it road worthy. Floor was dirty and not swept out. Was kinda worried about taking the trailer half way across the country when the first impression is not a good one.

Kristina M. on

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Simple to reserve units online. Customer Service for the Rutland location has always been top notch. Friendly and reliable!

Tracey M. on

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Twice the facility was found to be unsecured and we don’t know god how long. The employee on duty the last time just minimized the situation however you advertise a secure facility which you did not p

EVAN J. on

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Heated storage with easy access and a parking ramp at the door. Great helpful staff.

Michael K. on

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Very pleased with U haul and the services provided. We will be using the u haul services again.

Victoria M. on

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Very expensive but you get what you pay for. Very easy to make a payment and it's nice that you can get your receipt through email. Love the hours too very convenient. Thank you so much.

Deborah C. on

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U-Haul employees Tony and Jeffery and Joe the manager, may have provided me the best retail service I have ever received in my long life! I am extremely grateful for their professional service.

susan j. on

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People are great an did a wonderful job with everything they did yesterday. I'm very happy with the service I got.

Jordan E. on

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Anthony provided excellent service.

Gavin B. on

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I moved out because their employee Anthony quoted me a lower price for my second month (64.95) and the manager refused to honor that quote.

SUSAN B. on

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I have used the storage facility in Rutland for many years. In fact, I've just upgraded to a larger unit. The staff are very polite, friendly, and helpful.

Rafael R. on

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The staff was nice. The separation of corporate and the locations makes things frustrating. I had a problem and everyone said the other one would help.

Mike H. on

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We found the staff very helpful and knowledgeable. The price seemed a little high for a 5x10 and so we moved to Godnick's Storage where access is very easy. Thank you for your good service.

Sara G. on

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The staff was friendly and very helpful. They made the process quick and stress-free. I would recommend Uhaul Storage of Rutland to friends and family.

SYLVESTER B. on

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KAREN R. on

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,.,.

Deborah H. on

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Short staffed. Long line wait. X-large unit I rented and paid for had another customer lock on it, full truck, no where to put it. More waiting to find another smaller unit that didn't fit everything.

Brian H. on

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Perfect for our needs and convenient location....

Rebecca R. on

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Very handy location and lots of options

Edward K. on

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Access card never worked. Larger unit reserved ended up with a smaller unit when I showed up. I had to go down stairs to get to it and there was a pipe running thru the middle of the unit? Overpriced!

Kelly L. on

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Staff always there to help in any way possible.