Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was all about the associate, TJ. His body of knowledge is what provided for a successful installation when the existing connection didn’t work.
Cynthia L
Rating:
5.0
Communication prior to installation could have been better - but it’s not the location’s fault. The location would call us and leave a voicemail, but return calls were routed to corporate with very confusing prompts, long wait times, and no success getting through.
Philip S
Rating:
4.0
Customer did not leave a comment.
Nicholas S
Rating:
5.0
Customer did not leave a comment.
STEVEN L
Rating:
2.0
Rented 72" width trailer to transport a 60" wide mower. The ramp and the trailer entrance was less than 60" wide requiring lifting 1500 lb mower over the side of the trailer to load it and unload it. There is no mention of the width restrictions of the trailer entrance and no way of assuming it would be more than a foot narrower than the trailer width when renting and picking it up. The problem was discovered when we reached our mower pick up destination 80 miles from the rental center.
PETER P
Rating:
5.0
Customer did not leave a comment.
ELIZABETH C
Rating:
5.0
Customer did not leave a comment.
LISA H
Rating:
5.0
Great service 👍
LYMAN D
Rating:
3.0
Parking is tight. You have a huge return area and limited pickup. Countertop service was great. All went smooth.
MICHAEL D
Rating:
1.0
Ubox arrived late. Turned out that despite talking to the UHaul scheduling dept. a number of times they still thought it was being picked up from a storage location other than where I kept telling them it was located. Not only that, but the manager of the location where it was stored bolt-cut both locks off the Ubox, with no reason for doing so and no explanation other than that he had a moment of "brain-fog". That was $100 worth of locks. They replaced it with one lock quite a bit less in value. Everything inside the unit was fine, but this was not a good experience.
Lora W
Rating:
5.0
The rental drop off was quick and easy. and the associate was very nice and professional.
JEREMY H
Rating:
2.0
The General Manager was very pleasant; however, the other representatives were quite unhelpful and rude when I presented a problem. Understaffed and representives frequently not in the office. The garage door for loading/unloading was consistantly broken and unable to use which was very inconveinant. Keyless entry was broken frequently.
Samantha R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARON K
Rating:
5.0
Customer did not leave a comment.
STEVEN L
Rating:
5.0
Fantastic service from a friendly and happy associate.
GEIR B
Rating:
5.0
Customer did not leave a comment.
Thomas S
|
Overall Experience
Rating:
5.0
Fast install, would recommend this location to anyone.
Chris C
Rating:
5.0
Trailer did its job. Easy to use.
No issues on a 2000 mile tow
MICHAEL S
Rating:
3.0
Customer did not leave a comment.
Margaret S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIA K
Rating:
4.0
Customer did not leave a comment.
Lawrence K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maureen V
Rating:
4.0
Get more help
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
KEVIN R
Rating:
5.0
Customer did not leave a comment.
JOHN R
|
Overall Experience
Rating:
5.0
Great service! Would definitely go there again!
DAVID K
Rating:
5.0
The tires on the U-Haul were completely bald! I spun up my lawn just carefully trying to get to my belongings.
Otherwise my experience was good.
SHANA H
Rating:
5.0
I had a great experience. The gentleman that assisted me was very friendly and knowledgeable.
Amelia C
Rating:
5.0
The manager at the Rutland location cares about his customers.
JOHN F
Rating:
5.0
Customer did not leave a comment.
Kara H
Rating:
4.0
Rutland was great however my experience with uhaul was awful. I showed up 10 minutes early to my original booking at the Black River location in Vermont. I was told the person on site who gives out the equipment was not there. I waited for 53 minutes before he arrived just to tell me they did not have the equipment I rented for. So back and forth on the phone with the Rutland location until I was told I could change my reservation there. I then had to drive an hour and 10 minutes across the state to pick up the truck and trailer. Because of all of this the people I had helping me move could no longer assist me and I had to do it alby myself. I had people waiting to assist and they could no longer wait because of a 3 hour difference. This changed my whole entire day around because of a stupid error that could have just been a phone call and no waisted time. This was handled horribly by Black River and uhaul but thankfully uhaul Rutland was amazing. The older gentleman at the desk was very helpful in answering all my questions and providing the equipment in a timely manner and making sure I understand the contract completely. This experience has completely turned me off of using your company again. Almost $400 to not have anything in place to provide customers with what was reserved and to not tell them until day of and an hour after the reservation is a horrible business practice. Do not use Black River if you have to use uhaul. Try out Ryder.
ANTHONY D
Rating:
4.0
Customer did not leave a comment.
Gary C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ARNOLD S
Rating:
5.0
Customer did not leave a comment.
PHILIP P
Rating:
5.0
Staff at this location were very professional and friendly. Rental was quick and easy.
penelope G
Rating:
3.0
Customer did not leave a comment.
JEREMY E
Rating:
4.0
Customer did not leave a comment.
BRADLEY K
Rating:
5.0
Customer did not leave a comment.
SHARON N
Rating:
5.0
Customer did not leave a comment.
Genevieve B
Rating:
5.0
The van was not cleaned from last rental which was not correct
WENDY A
Rating:
5.0
Customer did not leave a comment.
MICHAEL F
Rating:
5.0
Customer did not leave a comment.
VICKI S
Rating:
5.0
Jeff was really great and made my experience easy and pleasant.
ALEXANDER A
Rating:
5.0
Also Fast, courteous, efficient
PATRICK G
Rating:
3.0
Told attendand about the check engine light.
WILSON C
Rating:
2.0
The charges have increased WITHOUT NOTICE twice. There is no (as promised) email detailing the costs breakdown. SDeems devious and dishonest
MICHAEL J
Rating:
5.0
Customer did not leave a comment.
MICHAEL P
Rating:
2.0
This was my second time renting from U-Haul. IF it had been my first, I probably would not use them again. The staff was very friendly and helpful. The U-Haul 10' truck I rented was very clean. But, when I started the truck.... it was LOUD and rumbled like it had no exhaust. Then, when driving it.... I'm glad I didn't have to take it very far that day. It ran rough and shifted rough. I was like "OMG!!". The ONLY positive thing in driving it, considering it ran so bad, oddly it was good on gas. When returning the truck, I was asked if there was any problems. When I told him, he told me that THAT particular truck "should have not been sent out". HE never that there was problems with that particular truck. (He was not the one that rented it to me) (Nothing against the guy that did. Maybe he knew, maybe he didn't.) Either way, the guy that I talked to when I returned it, was NOT happy himself that THAT truck had been given to me and apologized. Again, if THIS had been my first time renting... I "might not" be so trustworthy for a next time.
ROSE L
Rating:
3.0
Staff were friendly courteous and helpful. The check in process seemed a bit slow and lengthy on the computer (not in their control). Check out process was quick however needed a follow up call as it was not actually checked in on the computer (verbal only by the staff, who in his defense was very busy). Equipment was well maintained and trailer hook up was totally completed by the helpful staff.
RICK H
Rating:
4.0
I did the after hours dop off. Only complaint is it need a signage or something in the app on where it is okay to park the truck when done
MICHAEL B
Rating:
3.0
Customer did not leave a comment.
Justin M
Rating:
5.0
The customer service was top notch! They helped to navigate a tough situation and helped me more than I could’ve expected. Great place to rent a truck and top customer support.
Chloe W
Rating:
5.0
Customer did not leave a comment.
STEVEN R
Rating:
4.0
Customer did not leave a comment.
Bonnie W
Rating:
5.0
Customer did not leave a comment.
RICHARD D
Rating:
3.0
Customer did not leave a comment.
LAURA F
Rating:
5.0
Customer did not leave a comment.
CHARLES N
Rating:
5.0
Service was very accommodating and polite thank you for great service.
CHERYL L
Rating:
5.0
Customer did not leave a comment.
ERIK M
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
5.0
Customer did not leave a comment.
VICKI R
Rating:
5.0
I was extremely pleased with the service. Would definitely use again
William M
Rating:
5.0
Customer did not leave a comment.
PAUL T
Rating:
5.0
Quality service 👍
LYMAN D
Rating:
4.0
Customer did not leave a comment.
MARK Q
Rating:
1.0
Customer did not leave a comment.
Allison B
Rating:
5.0
Customer did not leave a comment.
MARK E
Rating:
5.0
Staff was kind and helpful!
Colleen C
|
Overall Experience
Rating:
5.0
Easy pick up. Helpful manager at site
CHRISTOPHER B
Rating:
5.0
Very helpful no complaints would definitely use again !
BRITTANEY H
Rating:
5.0
Demetrius and Sean gave us fast, efficient and courteous service. Do what it takes to retain staff like them, and your business will continue to prosper. I've been to this rental location on three separate dates now, and even in cold miserable weather, these two professionals delivered excellent and courteous service.
THOMAS C
Rating:
5.0
Customer did not leave a comment.
John G
Rating:
5.0
Customer did not leave a comment.
Mikhael Y
Rating:
5.0
Customer did not leave a comment.
MATTHEW W
Rating:
5.0
Customer did not leave a comment.
JOHN C
Rating:
5.0
Everyone at the location was very friendly, kept me aware of updates during install, and everything went perfectly smooth.
Vanessa W
Rating:
5.0
Customer did not leave a comment.
PATRIK B
Rating:
4.0
Customer did not leave a comment.
CHLOE W
Rating:
4.0
Overall very good experience and the rep at the location was very enjoyable to deal with. The first trick had a dead battery and the second truck was a bit rough with body damage and there is a significant driveline shake/vibration at varying speeds. Overall a smooth experience.
BRETT S
Rating:
5.0
Customer did not leave a comment.
MICHAEL A
Rating:
5.0
Customer did not leave a comment.
KEVIN G
|
First Impressions
Rating:
5.0
The service was excellent and professional.
RONALD D
Rating:
5.0
Customer did not leave a comment.
STEVEN B
Rating:
3.0
Advertising price is very misleading. The cost 2xs more than what I was expected to pay for a 2.5 hour “in town” van rental.
Jamine W
Rating:
5.0
Customer did not leave a comment.
ANDREW W
Rating:
5.0
Very friendly efficient service.
ETHAN G
Rating:
5.0
Guys here were excellent. Thanks
William M
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
This location was excellent and very considerate of my personal needs to use the trailer once we arrived in Vermont. My contract said I must return the trailer by something like 0815 on Saturday morning. We got to Vermont on Thursday evening and I stopped into this location to discuss if there was any flexibility to this time as it may have proved to be a burden since we needed to use it also on Friday to transport a mattress purchase in Rutland on Friday. Getting the trailer back early on Saturday may have complications and I didn't want unnecessary late charges. The man I talked with was very understanding. He checked if there was another contract on the trailer pending and then we agreed that if the trailer was back by 10am Saturday morning, all would be fine. I returned it by 0915 Saturday morning (I think) to a different man and he too was very helpful and understood the situation for the change in return time! I was very satisfied with my entire experience with renting this 5X8 enclosed trailer!
HENRY S
Rating:
5.0
Demetrious was wonderful and made the conclusion to the experience wonderful. Thanks.
KATHLEEN S
Rating:
5.0
Customer did not leave a comment.
JUSTIN S
Rating:
1.0
I was overcharged for gas. And when I tried to dispute it, it didn't go anywhere. Equipment was fine.
Michael B
Rating:
5.0
Kudos for the staff for being accommodating!
camille a
Rating:
5.0
The very truthful with you it was a very good experience I wasn't pressured to do anything the person behind the desk was purely professional and very nice I truly appreciate that because that's hard to find nowadays everybody in a rush for everything and that's not the way it was he was very courteous thank you
PAUL G
Rating:
5.0
You guys are hard to beat, the rep that assisted me is top notch and made the whole process very easy. Thanks again I will be back soon!
DENNIS M
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
5.0
Customer did not leave a comment.
PATRIK B
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
4.0
Customer did not leave a comment.
TODD B
Rating:
5.0
Customer did not leave a comment.
MASON H
Rating:
5.0
Customer did not leave a comment.
CHAD S
Rating:
5.0
Customer did not leave a comment.
ROBIN L
Rating:
5.0
Customer did not leave a comment.
ROBIN L
Rating:
4.0
Customer did not leave a comment.
Chad C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BROOKE B
Rating:
5.0
Customer did not leave a comment.
John N
|
Overall Experience
Rating:
2.0
Just paid for a month a few days ago. Went there and cleaned out unit and asked if I would get pro rated and a refund and the kid behind the counter laughed and said good luck. Referring current customers to godnick’s storage
Jason W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALICIA S
|
Overall Experience
Rating:
5.0
The staff were very courteous and helpful. They showed me around the facility since I had never been there before. Their overall communication through the entire process was great. I am very satisfied so far.
brent h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Penny P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRADY G
|
First Impressions
Rating:
5.0
Great customer service
JUNE M
|
Overall Experience
Rating:
4.0
The door was too difficult to open and shut. They oiled it which helped but it was still too difficult. I didn’t appreciate their locks as I questioned if it was secure. The locks you must use should go through both holes not just one. A battery powered light on ceiling would be helpful.
Michelle L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michele r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jerome w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
brian h
|
Overall Experience
Rating:
4.0
People worked hard to get me what I needed, but the last change per agent deleted a day of reservation by mistake. Another agent added the day at no extra cost so my original reservation times were restored. The mix up caused me a lot of stress, but I appreciate the fix of the lost day.
Teresa N
|
First Impressions
Rating:
3.0
The storage was great. Overpriced. Basically could not afford it any longer. 55.00 higher than comparable storage in the area. Had 3 price increases in short time. . Its actually to bad because it worked for me in the construction business..
Brian P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN R
|
First Impressions
Rating:
5.0
Well done !! Worked out very well for my needs. Very nice good to work with ! Very professional. Would definetly use again
PETER H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRACY W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
anthony s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
inyoung c
|
Overall Experience
Rating:
5.0
the staff was kind and helpful, very easy to access the unit, we felt safe keeping our items stored there.
MArgret B
|
Overall Experience
Rating:
3.0
Loading dock VERY STEEP DANGEROUS
LOU O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOAN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie L
|
First Impressions
Rating:
4.0
The unit I got had open holes on one wall, allowing possibly bugs, mice, etc to get in.
Hacene B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
mary j
|
Overall Experience
Rating:
3.0
The computers were not working well. And the keycard machines didn’t work well either.
mary j
|
First Impressions
Rating:
4.0
Very happy with the staff that helped us and the available times to access storage unit.
JOAN W
|
First Impressions
Rating:
5.0
the uhaul place in Rutland vt was very easy to deal with. all the other closer places to me had no openings, but i called the Rutland store and they found me a storage unit right away. I went down there and paid for it. They were very helpful and easy to work with.
JOHN M
|
First Impressions
Rating:
5.0
Everyone we encountered was friendly and helpful. We were able to access our belongings without any issue and they stayed safe and dry in the 1.5 years we needed to store them. Thankful and grateful for the space!
CAROLYNN S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
corey P
|
Overall Experience
Rating:
1.0
I'm am beyond disgusted with this place and how they treat their customers!! I have had this unit as well as another for a couple years now! I have always made my payments, the whole 9 yards. When I went to go and get my Christmas tree and decorations, I opened the unit and started seeing mice traps placed all over uhaul and no one ever called or informed me of a rat or mice infestation. When I opened the bin that was in my unit, my white tree was yellow and the tree as well as the bin was filled with mice feces, urine and a load of rice! Same wit my decorations box. When I called the Rutland uhaul to notify them the manager was so RUDE!! saying I was making this stuff up and so on! So I stopped paying my bills hoping to get someone's attention, only attention given was if u want to abandon the unit or auction! I told higher up about the incident they were jus concerned about money they didn't care about MY hard earned money paying for the unit as well as MY personal belongings inside! Paying HUNDREDS of dollars a month you expect your items not to be completely ruined! I paid off both accounts and have moved out of the large unit, coming back to do the same wit the smaller one. The manager of rutland uhaul is the biggest joke I've ever did business with! I will not talk to him or do any other business with uhaul. Which is really sad cuz I have rented with you guys multiple times and have multiple units! I also have many family and friends that do business as well. We will be taking our business elsewhere, with a company in Mendon. I'm glad to be cutting ties! The one thing i will say is the Travelimg Manager, I believe his name is Peter, from NY, that man was a gentleman, helping any way he could! He went out of his way , above and beyond to help me get everything situated to move out all my belongings. I even told him about the manager and he let me know that multiple customers complain about him! Don't you think you guys should do something? I will be reaching out to my lawyer in regards to all my damaged property. If a supervisor could reach out it would be appreciated. Thanks Candace Covell (802) 353-7816
CANDACE C
|
Overall Experience
Rating:
5.0
Kathleen Garrow is terrific!
Very professional, easy to understand and thoughtful.
Janet S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alisha A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARY S
|
Overall Experience
Rating:
5.0
Very pleasant to work with.
MARY S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary A
|
Overall Experience
Rating:
3.0
would of been nice if I could of been reimbursed for the 17 days of the first unit I had paid for and moved out of I mean its more than half a month and I moved into a larger unit and paid for the whole month on that one as well....
Melynda M
|
Overall Experience
Rating:
2.0
We have had storage at other temperature controlled facilities. This one seems kind of old and had a stale smell to it. Hours were good and people were helpful, though.
Maureen P
|
Overall Experience
Rating:
3.0
Original move-in date 9/9/22. Clean out on 10/2/22. Access door broken, could not move out sofa. Rep indicated no charges beyond our one month rental would accrue. Door not fixed until 10/17; moved out sofa on 10/18. Continue to get bills via email and land mail. Communication on site has been pleasant and helpful. The interface within UHaul obviously very poor. We should not be getting "late fees" and "late bills". We did all as planned/requested. Please stop forwarding me bills and additional charges. We do not owe them, nor do we wish to pay them. Thank you. Gene DeLorenzo, Cornwall, VT
Gene D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joni M
|
Overall Experience
Rating:
5.0
Danielle Lear at the Rutland office Was great.
Knowledgeable and professional.
MArgret B
|
First Impressions
Rating:
4.0
Danielle, the GM is super awesome.
Chris G
|
First Impressions
Rating:
1.0
Storage unit flooded out due to a building malfunction. I lost personal possessions and would not get reimbursed for them your building insurance should have covered my losses. Your business practices suck
Jeffrey C
|
Overall Experience
Rating:
5.0
I had to rent two units, as when I arrived the one large one I was told over the phone was available was not the same afternoon when I arrived. OK, then I rented a cargo van to transport my stuff to new house (moved from Cleveland to Vermont) and when I rented the van, I got emails promoting a free month of storage with my truck rental. That seemed backwards to me, having gotten the units first and not told about the deal? Also, I paid for a portion of August as I moved in the third week, then the entire month of September, but I emptied the units on 9/12. DO I GET A REFUND on the rest of the month? The lovely people at the store said they were booked and so happy I was opening up units for other customers. HELLO. I paid more in the first place because the one 10x10 unit I needed was rented out from under me. Then I did not occupy for the full term. Please advise. Sara Lieberth 216.544.1113 ideagalcle@gmail.com
Thank you for your attention to this.
sara l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sylvester B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EVAN L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
April H
|
First Impressions
Rating:
2.0
The facility had a pipe burst they took half of my stuff out and never returned it back to the unit. The insurance company that is over my claim is taking forever to keep in touch with me and re-issue my money back for the stuff that was thrown away. I would not recommend using U-Haul ever again it was the worst Experience. When I got there to try to clean out my storage unit I had trouble with the lock politely went in there and ask for help and was told they are not allowed to help me I said to the lady I’m trying to clean out my unit I need help the lock will not open her boss said we have to call locksmith I said no you do not I have a code I will not open was very disrespectful going back-and-forth with me the Lady was just trying to help but her boss was very rude and disrespectful I would not recommend them ever again to anybody. The customer service just to get to the main location takes hours of waiting just to sit here and talk about something that Customer can’t help u with.And customer service tells you to go to the location if you do not have a car how are you going to get to the Flippin location does not make sense.
Elizabeth K
|
Overall Experience
Rating:
5.0
Danielle is the most efficient, wonderful person you could have working for you. She was very helpful, thoughtful in helping get the right size storage unit that I need. Even though Jeffrey did not follow the plan Danielle and I had made, Danielle was able to make everything work for our needs. She was amazing on the phone giving me options of not having to unpack a uhaul after being on the road for 3 days and with a broken foot. This lady is a true godsend!! Couldn't find a better person to help with your customers. Give her the utmost rating 10 out of 5. She goes way beyond to ensure customer satisfaction. You are truly blessed to have her working for Uhaul!!!
Kathy P
|
First Impressions
Rating:
2.0
Unit received water damage from a water break resulting in damaged and destroyed items.
Michelle L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
deanna b
|
First Impressions
Rating:
3.0
My husband and I have had a unit for a month and we have had nothing but issues accessing our things. We have a heated unit, but it doesn't do any good if you can't get inside to your things. Paid for another month and the guy never apologized or gave us a discount for not being able to access our things and having to pay a friend to store some of our belongings because we couldn't get in to the unit.
Ashlee C
|
First Impressions
Rating:
5.0
Very nice facility and friendly staff.
Walt W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Katie R
|
Overall Experience
Rating:
5.0
Very clean - everything I signed up for online was ready for me upon arrival.
Margaret O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
diana C
|
First Impressions
Rating:
5.0
Chris and staff were very helpful and knowledgeable. They were very accommodating.
Walt W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Liz F
|
Overall Experience
Rating:
5.0
Kris runs one of the best uhauls I have ever interacted with. From truck rental to storage units.
The Rutland facility set a standard for me that I judge all other uhauls...of the 5 others I have used throughout new England this one is still the best.
ken l
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
marilyn s
|
Overall Experience
Rating:
4.0
I couldn't reach the manager by phone which frustrated me since I wanted to go over the move out with him prior to moving out.
CRAIG S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda T
|
Overall Experience
Rating:
5.0
All services and staff members were very helpful at all times. Never was disappointed. Thank you for all the help with my storage needs.
Stacy G
|
Overall Experience
Rating:
3.0
Was frustrated because I only have a cell phone and no land line and they wanted / needed 3 numbers. Very upset and unnecessary !! The young girl charged my account for my one way, one free month storage and the account has NOT been credited yet !! Waiting to see if it comes back through for credit.
joan w
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Robert J
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
jenny w
|
First Impressions
Rating:
5.0
Thank you
Margaret O
|
First Impressions
Rating:
3.0
When I went into the storage unit there is a big black spot on the floor. I think they should have not Rented that unit out until it was cleaned the black spot on the floor was really a disappointment. I am kind of iffy if I would recommend this to someone else. Because like I said the storage had A black spot. To even open the storage unit was very hard. I had to physically go get the manager to show me how to open it. They should give you directions in the handbook to show me how to open the storage units.And others to know how do use the unit and close the unit.
Elizabeth K
|
First Impressions
Rating:
1.0
Worst Experience Ever Never Will Do Business With Ever Again.
Devyn C
|
Overall Experience
Rating:
1.0
Told me the rate is $69 a month for any unit then a month later told me it’s $169 a month and nobody there would tell me $69. Never had me sign any paperwork so the second shift guy clearly had no clue what he was doing. Terribly managed site and poor training.
Chad F
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Overall Experience
Rating:
5.0
It was convenient and easily assessable at any time. We were storing pump supply. So I was in and out a lot. The only draw back. Sometimes trucks or trailers were left in front of or close to our unit. If we need more storage in the future, we will be back.
D&S P
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Overall Experience
Rating:
1.0
Customer did not leave a comment.
Devyn C
|
First Impressions
Rating:
5.0
The manager who helped me was terrific! Courteous, knowledgeable, and helpful. I was very impressed with U-Haul at every step of the way. This is clearly a company whose employees take pride in their work.
Paul T
|
First Impressions
Rating:
5.0
In rutland, i like the guys, girl not so nice, daytime :(
Anna S
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Overall Experience
Rating:
3.0
Very expensive, limited availability of spots, pass cards often failed. The attendant regularly had problems with fixing passcards, changing errant billings... etc.
Christopher R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william r
|
First Impressions
Rating:
5.0
Chris, manager, very nice, informative
Anna S
|
First Impressions
Rating:
5.0
Everything and good and the staff is great at their job and very helpful
Carrie K
|
First Impressions
Rating:
4.0
Facility was dry and clean. Moving products well stocked and readily available. Experience was a good one.
Maurice L
|
Overall Experience
Rating:
3.0
Attendant was polite and very helpful. The card and code system is ridiculous. Getting a refund was a bit of a process but again, the staff was very helpful.
Christopher R
|
Online Move In
Rating:
5.0
I was lucky enough to meet Bradley. He was personable and is an asset to your company. He offered various options and even took the time to show me the different size storage units. Excellent
Eoin D
|
First Impressions
Rating:
5.0
Very friendly. A welcome site and very clean. Would surly return if need to. 5 star service .
Philip W
|
Overall Experience
Rating:
3.0
none
Gary S
|
Overall Experience
Rating:
5.0
Simple to reserve units online. Customer Service for the Rutland location has always been top notch. Friendly and reliable!
Kristina M
|
Overall Experience
Rating:
1.0
Twice the facility was found to be unsecured and we don’t know god how long. The employee on duty the last time just minimized the situation however you advertise a secure facility which you did not p
Tracey M
|
Overall Experience
Rating:
5.0
Heated storage with easy access and a parking ramp at the door. Great helpful staff.
EVAN J
|
Overall Experience
Rating:
5.0
Very pleased with U haul and the services provided. We will be using the u haul services again.
Michael K
|
First Impressions
Rating:
4.0
Very expensive but you get what you pay for. Very easy to make a payment and it's nice that you can get your receipt through email. Love the hours too very convenient. Thank you so much.
Victoria M
|
Overall Experience
Rating:
5.0
U-Haul employees Tony and Jeffery and Joe the manager, may have provided me the best retail service I have ever received in my long life! I am extremely grateful for their professional service.
Deborah C
|
First Impressions
Rating:
5.0
People are great an did a wonderful job with everything they did yesterday. I'm very happy with the service I got.
susan j
|
First Impressions
Rating:
5.0
Anthony provided excellent service.
Jordan E
|
First Impressions
Rating:
2.0
I moved out because their employee Anthony quoted me a lower price for my second month (64.95) and the manager refused to honor that quote.
Gavin B
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Overall Experience
Rating:
4.0
I have used the storage facility in Rutland for many years. In fact, I've just upgraded to a larger unit. The staff are very polite, friendly, and helpful.
SUSAN B
|
Overall Experience
Rating:
3.0
The staff was nice. The separation of corporate and the locations makes things frustrating. I had a problem and everyone said the other one would help.
Rafael R
|
Reservation
Rating:
4.0
We found the staff very helpful and knowledgeable. The price seemed a little high for a 5x10 and so we moved to Godnick's Storage where access is very easy. Thank you for your good service.
Mike H
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Overall Experience
Rating:
4.0
The staff was friendly and very helpful. They made the process quick and stress-free. I would recommend Uhaul Storage of Rutland to friends and family.
Sara G
|
Reservation
Rating:
3.0
N/A
SYLVESTER B
|
Reservation
Rating:
5.0
,.,.
KAREN R
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Overall Experience
Rating:
1.0
Short staffed. Long line wait. X-large unit I rented and paid for had another customer lock on it, full truck, no where to put it. More waiting to find another smaller unit that didn't fit everything.
Deborah H
|
Reservation
Rating:
5.0
Perfect for our needs and convenient location....
Brian H
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Overall Experience
Rating:
5.0
Very handy location and lots of options
Rebecca R
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Overall Experience
Rating:
2.0
Access card never worked. Larger unit reserved ended up with a smaller unit when I showed up. I had to go down stairs to get to it and there was a pipe running thru the middle of the unit? Overpriced!
