Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was convenient and easily assessable at any time. We were storing pump supply. So I was in and out a lot. The only draw back. Sometimes trucks or trailers were left in front of or close to our unit. If we need more storage in the future, we will be back.
The manager who helped me was terrific! Courteous, knowledgeable, and helpful. I was very impressed with U-Haul at every step of the way. This is clearly a company whose employees take pride in their work.
In rutland, i like the guys, girl not so nice, daytime :(
Very expensive, limited availability of spots, pass cards often failed. The attendant regularly had problems with fixing passcards, changing errant billings... etc.
Chris, manager, very nice, informative
Everything and good and the staff is great at their job and very helpful
Facility was dry and clean. Moving products well stocked and readily available. Experience was a good one.
Attendant was polite and very helpful. The card and code system is ridiculous. Getting a refund was a bit of a process but again, the staff was very helpful.
I was lucky enough to meet Bradley. He was personable and is an asset to your company. He offered various options and even took the time to show me the different size storage units. Excellent
Very friendly. A welcome site and very clean. Would surly return if need to. 5 star service .
none
Simple to reserve units online. Customer Service for the Rutland location has always been top notch. Friendly and reliable!
Twice the facility was found to be unsecured and we don’t know god how long. The employee on duty the last time just minimized the situation however you advertise a secure facility which you did not p
Heated storage with easy access and a parking ramp at the door. Great helpful staff.
Very pleased with U haul and the services provided. We will be using the u haul services again.
Very expensive but you get what you pay for. Very easy to make a payment and it's nice that you can get your receipt through email. Love the hours too very convenient. Thank you so much.
U-Haul employees Tony and Jeffery and Joe the manager, may have provided me the best retail service I have ever received in my long life! I am extremely grateful for their professional service.
People are great an did a wonderful job with everything they did yesterday. I'm very happy with the service I got.
Anthony provided excellent service.
I moved out because their employee Anthony quoted me a lower price for my second month (64.95) and the manager refused to honor that quote.
I have used the storage facility in Rutland for many years. In fact, I've just upgraded to a larger unit. The staff are very polite, friendly, and helpful.
The staff was nice. The separation of corporate and the locations makes things frustrating. I had a problem and everyone said the other one would help.
We found the staff very helpful and knowledgeable. The price seemed a little high for a 5x10 and so we moved to Godnick's Storage where access is very easy. Thank you for your good service.
The staff was friendly and very helpful. They made the process quick and stress-free. I would recommend Uhaul Storage of Rutland to friends and family.
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Short staffed. Long line wait. X-large unit I rented and paid for had another customer lock on it, full truck, no where to put it. More waiting to find another smaller unit that didn't fit everything.
Perfect for our needs and convenient location....
Very handy location and lots of options
Access card never worked. Larger unit reserved ended up with a smaller unit when I showed up. I had to go down stairs to get to it and there was a pipe running thru the middle of the unit? Overpriced!
Staff always there to help in any way possible.
