Customer Reviews for U-Haul Moving & Storage of Salt Lake

If the truck would have been available at the initial location requested would have meant less mileage, but I understand the availability of products.

Nothing to improve!

Great customer service! Thanks!

Everything was great!

Very friendly help, during COVID-19 respectful of limited interaction.

Have Better Customer Service. I Had a 6x12 Trailer Drain My Battery And I Had To Pay $100 Out of Pocket To Have A Wrecker Service Come Give Me A Jump In The Middle Of The Night On A Dark, Isolated Road Off The Interstate. As I Was Returning The Trailer At The Pueblo Colorado Location; I Was Lied To And Disrespected Beyond Belief. They Wanted Me To Drive To Colorado Springs To Empty The Trailer; Even Though I Had A Reservation And Their Was A Vacancy. I Had To Call Five Times To Customer Service And Explain My Situation. Finally Someone Listened To Me And Called The Pueblo Location. Nit Only Did I Have To Carry The Concrete Block Myself; I Had To Carry It Out To The Street. Also I Had To Disconnect And Reconnect The Trailer Myself And Leave The Property. I Called One Last Time Before I Was Told There Was A 10x15 x7 Available. I Had To Return For The Third Time In One Day Before I Could Unload It. Not Only That The Employees Disrespected Me As A Disables American. One Female Employee Walked Away From Me As I Was Speaking To Her. She Left Me Standing In The Store Aline For 10 Minutes Before I Had To Leave Because I Was In So Much Pain. After Returning Back To The Location; Another Employee(male) Got Frustrated Because He Had To Move The Trailer; Which He Expected Me To Pick It Up And Move It Myself. The Only One Who Respected Me Was The Manager Josh. He Actually Understood My Frustration And The Fact I Had Been Driving For Over A Week From Utah To Pueblo Then Back To Utah For Another Trailer And Back To Pueblo. Not Only That I Drove Yo Texas To Get A Break From Driving Then Drove 24 Hrs Straight Back To Utah For My Final Load. I Was Not Satisfied With Your Service At All. I Feel I Should At Least Be Reimbursed For The $100 I Had To Pay Out Of My Social Security And Disability Check So I Could Continue In My Travels To Reach My Destination In Pueblo. Thanks To Josh; The Manager For Being Kind, Considerate, And Compassionate And Getting My Needs Met.

I had a very new employee that could of had a little more training before, I do think that he will end up doing a fantastic job after he learns what he is doing

Very helpful. Allowed me to get a larger trailer, which I needed

These guys and gal are the best. Had to reschedule my reservation and they did it no questions asked no extra charges. They're awesome!

The location is great. The employees try very hard. They are helpful. Uhaul find your truck on your own system is terrible. It is so bad. It defeats the purpose of not having to get in line because you have to get in line anyway. No one knew how to do it.

Your employees were rude unprofessional and i will not be using uhaul ever again.

It was a great experience, my move went smooth. Thank you!

There's nothing to improve, everyone I spoke with knew exactly what they were doing.

Nothing really. I just got stuck with an old truck.

Again I can’t think of any area that needs improvement. The personnel went above and beyond. I had a new expensive Harley motorcycle to unload from the truck down a ramp. They didn’t hesitate to offer there help and made me feel at ease because of their help!

Thank you

The gentleman who helped me on both ends were so nice at hookup my trainer and making sure I new how also. Dropping off I was able to drive it throw so I didn't have to back it up. I'm not good at that part.

Fast rental process. Check in was even faster!! the process was fast and easy. The staff at this location are very friendly.

Great service all around

Very friendly and efficient.

Please, for the love of all that is holy, get rid of the pads and the dolly in the entrance of the van. It's bad enough that you don't subtract the wheel wells from the interior dimensions of the vans. But, when I have to figure out exactly what I can and cannot fit through the van's opening, I also have to guess how much space is taken up by these horrible items. It's an insult and a slap in the face, honestly. At the very least, PLEASE give us the option of removing them when we pick up the vehicle.

Everyone was wonderful??

Customer service was great.

Great customer service ran right out to us got us unhooked told us thank you for using U-Haul very pleasant people

No Problems, everything went smooth.

I rented the truck for a couple of hours and only drove the truck 23 miles. They charged my credit card a $178 for Fuel ($30 for refuel charge and $148.xx in fuel. Note the truck was refueled before return.

I called the central number looking for a 5x9 trailer with a high ramp and a motorcycle chock .I was told there were none available in the Salt Lake area. I didn’t believe this and went directly to the Uhaul on State and 3900;S. They had THREE of them. This is not the first time I got innacurate info from the central number operator.. I prefer to deal with individual Uhaul sites.

The wait was unbearable. The line was so long. I waited 45 minutes. They needed more help. They always do. The help is very nice, it is not their fault. It is the fault of the manager. I would recommend this location because of the employees. I would warn them the wait is almost an hour.

There was a mixup with the trailer we were towing, but the employees helping us were very quick to correct the mistake and were very helpful

The customer service agents in the location saved this rental. I waited over 25 minutes picking up the truck. The online pick up system got stuck. The service agent had to get me taken care of. Very disappointed with the online pick up. I will not use that system again. I was very close to canceling the reservation and taking my business to another company.

No one told us there was an app that you had to download to check your truck back in. I was charged $21.49 for what? We stopped at the gas station across the street and filled up the tank but was charged $13.00 for gas. Dishonesty to make a dollar leads to failure of a company.

Great desk guy friendly and helpfull with a smile!

Nothing, everything was perfect. Thank you.

The staff was professional, friendly and organized. A very good experience. I am a return customer.

Received excellent customer service. Would definitely recommend

Can't think of anything. Check-in was fast, the truck worked great, and return was easy.

Please make sure your trucks are actually clean before you send them out. I tried to drop it off in the same condition as it was given to me but the clerk at the other location yelled at me for there being dirt in the passenger side of the cab. No one ever sat in the passenger side while I had it, so it definitely didn't come from me. Also, I never got a text telling me to verify the condition of the truck online, and that caused a lot of problems with the drop-off location. Please confirm with the customer to be sure they did indeed get this text.

Nicely done!!! I would recommend to anyone !!

I would leave some parking spots out front for your customers to park to be able to rent equipment and vehicles

Customer parking is terrible

This was the fourth location I had to reach out to in order to get taken care off. The first and closest location didn't have trailers. The second location and next closest location didn't have what I needed. And by the time I was trying to get to the third location in traffic having already wasted too much time, the third location refused to help me even though I would make it to their place before they closed. This fourth and last location went above and beyond to help me. They did a great job. I just wish all locations were as good and helpful as them.

Never had any problems!Excellent service and location!

This was the best experience I’ve ever had with uhaul. The staff was extremely helpful, efficient, and polite. The equipment was clean. I highly recommend this location. They were great!

I have had a bad experience with U-Haul (not this location) previously, but this was a very good experience. The online order option made the pick up very quick and easy. Returning the equipment was also very quick. The staff was courteous and helpful.

The guy who checked us in was very nice, knowledgeable, and professional. Great service.

Where I should park as a customer wasn't clear. The parking lot was full and signage was lacking.

The uhaul lift gate was filthy and did not easily move along its track.

The only reason the equipment was not clean as there was over a foot of snow inside the trailer from the prior night. I wasn't expecting it to be clean. Everyone was nice and they took care of me fast.

Everything went better than expected. General Manager Steven Bendixson and his staff went above and beyond all expectations. He arranged for me to get a new truck and recommended an excellent moving company to transfer my load to a new truck.

I would say it was a great experience except that two days after i paid the rent my apartment was ready to move and i ended up paying for an entire month with using it and no one could give me a disco

Great Stafff

The staff was great. They were friendly and super helpful to me!!! They went the extra step. I’ll Working with them is one of my better experiences with storage and truck rentals.

Clean and very helpful employees.

I left repeated telephone messages and the staff never returned my call. The failed to set me up for automatic payments at my initial visit and then cheated me out of a $15 late fee.

Thank You for everything

Steve and his team were exceptional. Even with some technical glitches for the card access, they were always ready to assist with a friendly greeting and cheerful approach. Thanks!!

I am trying to find my storage unit that your company put my belongings in if someone can call me or email me asap i would appreciate it my name is Troy

Great service.

Dont like

The staff was very friendly and helpful.

Units were not air conditioned

Clean and secure facilities. Good access.

I used U-haul for short term storage (2 months), truck rentals and moving supplies. Friendly & efficient team. Louie made every visit positive, always smiling and helping me at every turn, top notch!

Your service is very quick and efficient I will recommend your services to others thank you Mr.Carter.

I'm a long time user of Uhaul. I'm a medical professional recruited to work at your local children's hospital and was treated very poorly at your store. Please contact me concerning my experience.

All went well.

Excellent service

A car was parked and left in the unloading area for over an hour, and the female Uhaul rep was uncaring and unhelpful. Two other employees were extremely rude and bad mouthing customers.

Good employes helpful

All was well up until I learned that U-Haul does not allow for pro-rated storage space leasing. You pay for a full month even if you only need a few extra days. And that is U-Haul Law!

This is a great business.

Good staff reception and care while showing me the storage options. Everything was fast and smooth.

VERY CLEAN FACILITY. STAFF WAS VERY FRIENDLY AND PROFESSIONAL. VANS WERE ALSO CLEAN AND IN GOOD WORKING ORDER. POSITIVE EXPERIENCE ALL THE WAY AROUND.

FANTASTIC EMPLOYEES

I arrived to remove my belongs from the storage unit and rented a truck to move it. The staff was very helpful and the one gentleman made sure we were taken care of at the entrance to storage area.

Excellence in delivering storage moving protocol! Gracias!

Extremely professional and friendly staff. Clean facility. Will return.

Top notch facility, made the relocation experience so much easier.

I forget who helped me but he was really really great, he was polite, knowledgeable, and quick with help I would recommend this place to anyone due to the helpfulness of this employee

They were very good and I enjoyed working with them in storing my stuff for longer than I thought I would.

Far easier to access my uboxes than expected. Employees were helpful and friendly

hard to reach by phone. not very helpful at all. left messages with switchboard and never received a call back. told us one thing and then after paying, told us they would be charging extra.

Very good customer service. Thanks.

Great experience

Friendly employee's

Didn't visit the actual storage site but the boxes arrived on time and were picked up on time. They were sturdy and came with plenty of packing blankets. Our goods arrived safe. Thanks!

I found the Uboxes to be exactly what I needed. Kara was amazing! She was very friendly and super helpful. I would recommend UHaul boxes to everyone.

They delivered and were professional

Delivery and pickup were done on time and efficiently! Thanks for making my move easier

No issues with entire move, would recommend

This is a full service corporate operation. Awesome management!

Far better than I expected.

I was treated very well. I called & truck reservations & storage @ same time by UHAUL on 53rd State. I was quoted $69 for lower unit. It was $25 more. Service was great & friendly.Do you record calls?

Staff was super friendly and helpful!!!

Nice people

Was way to expensive for what size it was.

Been a customer for years & the new prices are just a little too expensive for me.

Great people to work with. Very accommodating and delivered my U-Box exactly when I wanted it. The area manager Cliff was fantastic.

This is an outstanding U-Haul location! Helpful employees, very service oriented. When signing contracts, etc, I never felt I had to worry about hidden charges, or getting dinged with extra BS charges

Very good customer service. Clean facility.

Thanks U-Haul! Very pleased from beginning to end.

. .

Very customer friendly people. Willing to do what it takes to get the job done.

Great people

The staff was so nice and very helpful with everything from rental of truck and storage unit

Good experience

I used the U-Haul pod system. The workers were very helpful and kind. The St. George team headed by Debbie made our move happen in just a few hours. She is an exceptional customer service person.

Never went to the facility but the team that delivered my box were awesome.

Wonderful, easy, convenient. U-Haul made moving to Salt Lake as easy as moving can be.

Great.

This is the best U-Haul location I have seen. Clean & secure, great management, helpful & friendly staff. I highly recommend them to anyone looking to rent a storage unit, truck, or trailer!

Great staff and a great facility (thanks to Steve).

Very friendly and helpful . Kept me informed through out

I told them we lost are check and they said I couldn't get my stuff never again

The facility met our needs

We had a UBox brought to our home. Kara called near the end of each month to see if we needed to extend our contract and was always easy to work with and sincerely friendly.

My initial phone contact did not explain the full charges for my U-Haul Box from Greenfield MA to SLC UT. There were additional charges, that were understandable, but never initially explained.

Excellent staff!!!

An excellent way to move a small amount of belongings.

Everybody was very helpful. The young man who was moving the U-Haul trucks around was driving very fast and stopping very quickly around the yard! We did not feel safe walking around the facility.

Uhaul staff and company is very helpful. Thanks crew.

Na

it was handy

Communication between drivers and the facility and the main UHaul office was poor. I had to tell them our new address on 3 separate occasions. It was an inefficient experience

We used U-boxes that were very convenient. They were the only type of pods we could get in our area which is out a ways from any sort of city. They contracted with a man that delivered them for us.

Everyone was friendly, helpful and courteous. A very good experience!

Kara delivered my Ubox to my house. She was great to work with. There was not an N/A option on the survey so i answered positively on the rest of the questions because of my experience with Kara.

There was quite a wait on Saturday morning and they could have used more staff. However, the manager who checked us out was incredibly helpful and really knew his stuff.

The customer service is always great as far as the staff being friendly and personable, except for one person the Ubox department. I have a a few things stolen from my time with Uhaul.

Great experience

I did not go to the facility so I cannot rate those items accurately.

Thanl you

Fast and courteous service. Thanks!!

Kathy Thomas was really helpful after finding out we also had a 2nnd U-box. She advised us of our next steps and informed us of what she will be doing. I also have never been to the facility.

Truck was great but.. Arrived 9:00 AM Sun. morning to return the rental truck. Sign says open 9:00 AM .... 9:20 still no one. I barrowed another customers phone to checkin on line. Not happy waiting

Thank you for your prompt and careful help

The U-store pods were a perfect way for us to move--much better than getting a storage unit for two months and having to load and unload everything twice!!

Great facility, customer service, and location. Just wish you didn't have to pay extra for 24/7 access.

The staff was very helpful. They made it possible to access my Ubox earlier than anticipated and made my next couple of weeks easier than they would otherwise have been.

The staff and general manager at this location are very helpful and ready to help all the time. Thank you.

Fantastic staff at Vonage appreciated everything

Kathy, who delivered and picked up our U-boxes was great.

Entire process was excellent from beginning to end. Thank you

Helpful Staff.

Using the Uboxes was awesome. Will never move another way again.

There staff goes out of there way to help and take care of the customer.

For whatever reason, the last 4 or 5 months there has been ZERO PARKING for storage customers because every parking place is being used/rented to unknown people !Staff were not saying ! Major blocker!

Great experience. This facility and team are why we are devoted to UHaul for DIY moves.

Containers were ready before I arrived. Staff was helpful and friendly. Pleasantly surprised that none of our stuff got damaged or shifted during transport!

Kara from UBox was awesome to work with!

Paid for entry anytime and was locked out several times and that cause me lots of problems in time and money and making others o double work.

I've never been to the Salt Lake U-Haul facility.

Easy to get my u-box. Driver had excellent communication.

The facility was great but calling the uhaul number took a long time, I was on hold at least 30 minutes. Once I had the order number the online site was helpful but waiting on hold was frustrating

My card had an issue with billing and Cathy at the location really worked with me to get it resolved so my family of 9 could received the Uboxes quickly.

Our experience with Uhaul in Murray was nothing short of incredible. The staff were super friendly and helpful. We would highly recommend this location to others and we would certainly use Uhaul again

Good service.

Perfect moving pod experience. Thank you!

Very helpful

Loved it, incredibly convenient and made my life (and move) so much easier.

Everyone at this U-Haul location was EXTREMELY helpful it is by far the best U-Haul location that I've used. I can't stress enough how great everyone is and I hope they are recognized for their work.

The service was excellent, and really allowed us to clear the house will major renovation was performed. Great Staff

I had a load of furniture I was going to move in at 4:38 am May 3 because I work all day 5am to 7pm. I couldn't access the large garage door so I could do this. I spoke with the manager on the floor

Our unit leaked and we suffered major damage to items and were told that they didn’t have time for our “meniscual issues “