Customer Reviews for U-Haul Moving & Storage of Salt Lake

The parking lot was incredibly icy. Staff was grumpy, not personable or particularly helpful. Everyone seemed upset that they were at work.

I use uhaul often and have come to expect great service and rarely have any problem with the equipment.

The U-Haul website has an option for me to pick up truck and drop it off at a different location, however when I got to this U-Haul location I was told I couldn't drop off at another location. Just wondering where there's that difference.

Tie down strap ratcheting mechanism rusted and very difficult to manage

The outside of the unit was the dirtiest that I have ever rented and the rear door was not lubricated/well maintained resulting in it being difficult to close. Also the representative that connected the trailer to the car essentially dropped the tongue of the trailer onto the hitch on the car such that the car bounced violently. A very poor reflection on U-haul and I will never use this Rental/Pickup location again.

The lady that checked me out was super polite and present. She cleaned off the snow off the truck and was very patient.

Very rude and disrespectful to me

Truck was dirty . When I returned the truck it was 5 min befor closing and 2 workers standing in the return lane they told me that they were closed. And have to do. The after hours return. Which I could not get it to work.

I love this place! They take such good care of me. The small van I rent every year is always spotless, well-maintained, easy for me to drive and the check in/check out process is quick and easy. Love Them!

Give the girl a raise, she's cool AF

I would recommend Uhaul to anyone. I have always got great service and customer service for every move I've made.

Based on this rental, I don't know where you need to improve. The service going and returning was excellent.

people are really on track with the work, are kind and friendly, all the time ready to understand my needs. I go to that location frequently dua transportation for my business

No complaints one thing I can suggest is having a clear sign near the street on where returns go. Not a big issue

I pulled up before closing time. Staff went to the door and locked it. Then charged me an after hours fee when they finally came to the door after hours to help me. Rude, dismissive staff. Dislike... a lot!

They did a nice jjob.

They were very helpful.

I will never use your services again

Effective Business Transaction.

Had to have new windshield wipers installed-Safety First.

Nothing, everything was awesome.

Courteous staff and eager to help.

Have before

All the employees are this location were AWESOME. So nice and easy to work with. They all had a very good attitude even though some of the other customers in the store were obviously frustrated due to it being busy. I will always choose this location due to the team they have. Thanks!

Always check the lights he had one that wouldn't work the wireless broken it was fixed promptly no other issues at all

Excellent service. Streamlined and reliable.

We weren't informed that you couldn't drop off after hours at this location. So it was very frustrating driving this 26' truck all over. We finally did the live chat and were able to go somewhere else to drop off the truck. So that was helpful. Better communication would help for situations like that.

Your driver was very courteous and helpful.

Everybody at this location is game on ready to roll. I am always impressed with the entire team. It is the only location that I will rent from if I have the choice!

Keep hiring great people

💫The Very Best Service overall!!!✨✨

Love this location. 3rd time and every time is perfect. I do the online reservation then check in; then go in to the counter. Great customer service. I even left my phone in the van and came back. The staff spent the time to help me find it.

When I picked up my trailer the man at the counter was very friendly but somehow the trailer was hooked up incorrectly. The chain broke during travel and when I dropped off the trailer in Colmar the employee there said that the trailer was connected wrong and he was amazed we had made it. Very disappointed in your equipment.

Super easy pickup but I did most everything on line. In and out in 10 minutes. Truck ran great, everything worked and I'll use Uhaul again.

This location was the best, most professional, fully stocked U Haul I've ever been to! Jay

inside of windshield dirty

Always a pleasure doing business at this location

Everyone was extremely helpful and efficient. We were in and out in minutes. The process was extremely simple, which was especially nice after having been driving across the country for four days.

Overall the pick up and return using the mobile app was pretty seamless. I would suggest one thing to help ease peoples apprehensions and would be to have a person sanitize the cabs of the trucks and leave a notice that 'this truck has been sanitized for your safety'. Not that people like me wouldn't got in and wipe it down again but some may be good with that. The customer service folks were very kind and helpful let me extend my rental an additional day (life saver) by moving another reservation around. Thank you

The guy who loaded the trailer onto my truck was really nice.

Easy check out, easy check-in. Great knowing how many gallons to refill tank.

Very quick and easy drop off.

Very easy to work with and responsive.

the self pickup is a wild-goose chase. It took me 15 minutes to find the truck and then a 5 minute walk back to the office to get the keys after I found it. No where in any documentation did it say to return the truck with the same amount of gas as when we picked it up. I figured the fuel was built in the $1/mile. I was charged $40 for enough fuel to drive 100 miles. If I pick up the truck with 1/2 a tank and I have to return it with 1/2 a tank...it's pretty difficult to do at the pump as the fuel gauge doesn't work until the truck is started. Happy to pay for the fuel I used, but paying $40 for $15 or so worth of gas is wrong and has really bad optics.

Picking up a truck with a gas tank at 1/8 is a real annoying pain in the ass.

We had a good experience with uhaul and the UBox. Our New York driver was 4 hrs late for both delivery and pickup with out realistic delay updates after we had to call several times so maybe some improvements on that but our Salt Lake delivery person was great! Our box was nailed shut with different sizes of nails and we didn't know so it took a while to get into it and there wasn't notice about that. Overall it was a good experience.

The local UHaul people were awesome. Some of your phone help on the 800# line leave alot to be desired. Also, your website needs alot of work to make it user friendly for UBox users.

Make sure to notify customers when their Uboxes arrive at their city of destination. Mine arrived 6 days earlier than they told me. I spent over $700 in Hotel costs for 6 days I didn't need to. I think I should get a partial refund.

One of the tires was flat. The roadside assistance was helpful in sending out a provider to fix. The number of the hotline for roadside was printed too small. It looked like 800-60-Uhaul, I found out after a couple tried that the 60 was a GO. Make the printing better. It would be easier if you provide the trucks with a full tank of gas so we don't have to estimate how much to fill it too. I ended up overfilling even with the guidelines. Any normal car rental company provides the car full. Why not do that at Uhaul too? The truck performed just fine and was comfortable and easy to drive.

Everything about this rental was an absolute rip-off. I have no idea why it cost so much . All the trucks have $20 + mileage advertised but I got charged $175? Bait and switch.

I had such a bad experience in Ogden I was tired and stressed and had a truck load that was supposed to be stored in Ogden They did not have my reserved 10x10 They were of no help I drove back to Murray where I was supposed to return the truck and they could not help I couldn’t return the truck it still had my load It was almost closing and you were kind and helpful and I thank you

Is very well located and very convient to get to there very friendly people id recomend them to anybody...

Congratulations! U-haul is the best company. Every staffs are friendly and everything is fast. We don’t have to waste our time.

Great experience

The staff were courteous, knowledgeable, and efficient. I am happy with the service I get from this U-Haul location.

Very pleased with my experience.

Everyone was very kind and helpful. They went out of their way to assist us.

The staff was very rude. I have still not received my uboxes in Tulsa.

I will recommend this particular u haul,Steve the manager is the BEST

Ridiculous. Absolute joke

Extremely helpful & friendly staff. Will definitely recommend.

Uhaul did not have the trailer that I rented a week in advance. I had to get a smaller trailer instead. I wasn't able to bring everything I wanted on my move for this reason. When I had the hitch installed at Uhaul, they forgot to install the ball, ball mount, and pin. They also forgot to leave my car key inside the car. I had to drive back down to pick up those items.

Terrific customer service, friendly and very helpful. Highly recommended!

Hoping to see a partial refund. No lighting in units, was not informed I couldn't be there after 7PM and was quickly rushed outside where I had to load the rest of my things in the parking lot. Very disappointed they could not wait 5 minutes for me to finish. I will be posting a bad reviewbon Google, yellow pages ect. once we come to and agreement I will reconsider 5 stars

Everyone we encountered was very courteous and professional.

Initial problems with the computer system not allowing me to reserve the size I wanted even though available and when I arrived the reservation was for the following month but in person the facility is great and the staff was very friendly helpful and competent.

Your employees were rude unprofessional and i will not be using uhaul ever again.

Never had any problems!Excellent service and location!

I would say it was a great experience except that two days after i paid the rent my apartment was ready to move and i ended up paying for an entire month with using it and no one could give me a disco

Great Stafff

The staff was great. They were friendly and super helpful to me!!! They went the extra step. I’ll Working with them is one of my better experiences with storage and truck rentals.

Clean and very helpful employees.

I left repeated telephone messages and the staff never returned my call. The failed to set me up for automatic payments at my initial visit and then cheated me out of a $15 late fee.

Thank You for everything

Steve and his team were exceptional. Even with some technical glitches for the card access, they were always ready to assist with a friendly greeting and cheerful approach. Thanks!!

I am trying to find my storage unit that your company put my belongings in if someone can call me or email me asap i would appreciate it my name is Troy

Great service.

Dont like

The staff was very friendly and helpful.

Units were not air conditioned

Clean and secure facilities. Good access.

I used U-haul for short term storage (2 months), truck rentals and moving supplies. Friendly & efficient team. Louie made every visit positive, always smiling and helping me at every turn, top notch!

Your service is very quick and efficient I will recommend your services to others thank you Mr.Carter.

I'm a long time user of Uhaul. I'm a medical professional recruited to work at your local children's hospital and was treated very poorly at your store. Please contact me concerning my experience.

All went well.

Excellent service

A car was parked and left in the unloading area for over an hour, and the female Uhaul rep was uncaring and unhelpful. Two other employees were extremely rude and bad mouthing customers.

Good employes helpful

All was well up until I learned that U-Haul does not allow for pro-rated storage space leasing. You pay for a full month even if you only need a few extra days. And that is U-Haul Law!

This is a great business.

Good staff reception and care while showing me the storage options. Everything was fast and smooth.

VERY CLEAN FACILITY. STAFF WAS VERY FRIENDLY AND PROFESSIONAL. VANS WERE ALSO CLEAN AND IN GOOD WORKING ORDER. POSITIVE EXPERIENCE ALL THE WAY AROUND.

FANTASTIC EMPLOYEES

I arrived to remove my belongs from the storage unit and rented a truck to move it. The staff was very helpful and the one gentleman made sure we were taken care of at the entrance to storage area.

Excellence in delivering storage moving protocol! Gracias!

Extremely professional and friendly staff. Clean facility. Will return.

Top notch facility, made the relocation experience so much easier.

I forget who helped me but he was really really great, he was polite, knowledgeable, and quick with help I would recommend this place to anyone due to the helpfulness of this employee

They were very good and I enjoyed working with them in storing my stuff for longer than I thought I would.

Far easier to access my uboxes than expected. Employees were helpful and friendly

hard to reach by phone. not very helpful at all. left messages with switchboard and never received a call back. told us one thing and then after paying, told us they would be charging extra.

Very good customer service. Thanks.

Great experience

Friendly employee's

Didn't visit the actual storage site but the boxes arrived on time and were picked up on time. They were sturdy and came with plenty of packing blankets. Our goods arrived safe. Thanks!

I found the Uboxes to be exactly what I needed. Kara was amazing! She was very friendly and super helpful. I would recommend UHaul boxes to everyone.

They delivered and were professional

Delivery and pickup were done on time and efficiently! Thanks for making my move easier

No issues with entire move, would recommend

This is a full service corporate operation. Awesome management!

Far better than I expected.

I was treated very well. I called & truck reservations & storage @ same time by UHAUL on 53rd State. I was quoted $69 for lower unit. It was $25 more. Service was great & friendly.Do you record calls?

Staff was super friendly and helpful!!!

Nice people

Was way to expensive for what size it was.

Been a customer for years & the new prices are just a little too expensive for me.

Great people to work with. Very accommodating and delivered my U-Box exactly when I wanted it. The area manager Cliff was fantastic.

This is an outstanding U-Haul location! Helpful employees, very service oriented. When signing contracts, etc, I never felt I had to worry about hidden charges, or getting dinged with extra BS charges

Very good customer service. Clean facility.

Thanks U-Haul! Very pleased from beginning to end.

. .

Very customer friendly people. Willing to do what it takes to get the job done.

Great people

The staff was so nice and very helpful with everything from rental of truck and storage unit

Good experience

I used the U-Haul pod system. The workers were very helpful and kind. The St. George team headed by Debbie made our move happen in just a few hours. She is an exceptional customer service person.

Never went to the facility but the team that delivered my box were awesome.

Wonderful, easy, convenient. U-Haul made moving to Salt Lake as easy as moving can be.

Great.

This is the best U-Haul location I have seen. Clean & secure, great management, helpful & friendly staff. I highly recommend them to anyone looking to rent a storage unit, truck, or trailer!

Great staff and a great facility (thanks to Steve).

Very friendly and helpful . Kept me informed through out

I told them we lost are check and they said I couldn't get my stuff never again

The facility met our needs

We had a UBox brought to our home. Kara called near the end of each month to see if we needed to extend our contract and was always easy to work with and sincerely friendly.

My initial phone contact did not explain the full charges for my U-Haul Box from Greenfield MA to SLC UT. There were additional charges, that were understandable, but never initially explained.

Excellent staff!!!

An excellent way to move a small amount of belongings.

Everybody was very helpful. The young man who was moving the U-Haul trucks around was driving very fast and stopping very quickly around the yard! We did not feel safe walking around the facility.

Uhaul staff and company is very helpful. Thanks crew.

Na

it was handy

Communication between drivers and the facility and the main UHaul office was poor. I had to tell them our new address on 3 separate occasions. It was an inefficient experience

We used U-boxes that were very convenient. They were the only type of pods we could get in our area which is out a ways from any sort of city. They contracted with a man that delivered them for us.

Everyone was friendly, helpful and courteous. A very good experience!

Kara delivered my Ubox to my house. She was great to work with. There was not an N/A option on the survey so i answered positively on the rest of the questions because of my experience with Kara.

There was quite a wait on Saturday morning and they could have used more staff. However, the manager who checked us out was incredibly helpful and really knew his stuff.

The customer service is always great as far as the staff being friendly and personable, except for one person the Ubox department. I have a a few things stolen from my time with Uhaul.

Great experience

I did not go to the facility so I cannot rate those items accurately.

Thanl you

Fast and courteous service. Thanks!!

Kathy Thomas was really helpful after finding out we also had a 2nnd U-box. She advised us of our next steps and informed us of what she will be doing. I also have never been to the facility.

Truck was great but.. Arrived 9:00 AM Sun. morning to return the rental truck. Sign says open 9:00 AM .... 9:20 still no one. I barrowed another customers phone to checkin on line. Not happy waiting

Thank you for your prompt and careful help

The U-store pods were a perfect way for us to move--much better than getting a storage unit for two months and having to load and unload everything twice!!

Great facility, customer service, and location. Just wish you didn't have to pay extra for 24/7 access.

The staff was very helpful. They made it possible to access my Ubox earlier than anticipated and made my next couple of weeks easier than they would otherwise have been.

The staff and general manager at this location are very helpful and ready to help all the time. Thank you.

Fantastic staff at Vonage appreciated everything

Kathy, who delivered and picked up our U-boxes was great.

Entire process was excellent from beginning to end. Thank you

Helpful Staff.

Using the Uboxes was awesome. Will never move another way again.

There staff goes out of there way to help and take care of the customer.

For whatever reason, the last 4 or 5 months there has been ZERO PARKING for storage customers because every parking place is being used/rented to unknown people !Staff were not saying ! Major blocker!

Great experience. This facility and team are why we are devoted to UHaul for DIY moves.

Containers were ready before I arrived. Staff was helpful and friendly. Pleasantly surprised that none of our stuff got damaged or shifted during transport!

Kara from UBox was awesome to work with!

Paid for entry anytime and was locked out several times and that cause me lots of problems in time and money and making others o double work.

I've never been to the Salt Lake U-Haul facility.

Easy to get my u-box. Driver had excellent communication.

The facility was great but calling the uhaul number took a long time, I was on hold at least 30 minutes. Once I had the order number the online site was helpful but waiting on hold was frustrating

My card had an issue with billing and Cathy at the location really worked with me to get it resolved so my family of 9 could received the Uboxes quickly.

Our experience with Uhaul in Murray was nothing short of incredible. The staff were super friendly and helpful. We would highly recommend this location to others and we would certainly use Uhaul again

Good service.

Perfect moving pod experience. Thank you!

Very helpful

Loved it, incredibly convenient and made my life (and move) so much easier.

Everyone at this U-Haul location was EXTREMELY helpful it is by far the best U-Haul location that I've used. I can't stress enough how great everyone is and I hope they are recognized for their work.

The service was excellent, and really allowed us to clear the house will major renovation was performed. Great Staff

I had a load of furniture I was going to move in at 4:38 am May 3 because I work all day 5am to 7pm. I couldn't access the large garage door so I could do this. I spoke with the manager on the floor

Our unit leaked and we suffered major damage to items and were told that they didn’t have time for our “meniscual issues “