Customer Reviews for U-Haul Moving & Storage of Salt Lake

Rating:

5.0

two people delivered on time, friendly, well trained--overall excellent

Rating:

4.0

Very helpful and knowledgeable

Rating:

3.0

You should have a question about Uhaul corporate. Because it sucks. My reservation was a cluster and no one reached out to me. And the hold time for assistance was over 30 min. Then I was called by the local branch and told my truck was overdue (it wasn't). And I couldn't reach anybody because of hold times to resolve it. HORRIBLE experience with Uhaul corporate.

Rating:

5.0

clean the windshield

Rating:

5.0

The people at this location was great.

Rating:

5.0

Local manager is amazing. Provides great customer love. Thank you!

Rating:

2.0

The person who was making sure that all lights were working said our fuses were bad. We spent 1.5 hours getting a fuse that we didn't need to buy because the guy didn't make sure everything was plugged in properly. This made my friend late for work.

Rating:

5.0

Thanks for the great service!

Rating:

2.0

They gave me absolutely NO help in securing my truck to the heavy car trailer. I have never done this before and they knew that. Old grouchy man running the counter was pissed off, apparently, because I accidentally locked truck keys in cab of truck and he had to cu met a spare key. This was after I spent 8 hrs of packing and loading the truck by the way, then returned to the yard to hookup the trailer and load my truck for the first leg of a 2 day drive to Arizona from that U haul dealer. Good thing nothing happened to me or my truck or I or my attorney would own that dealership.....

Rating:

1.0

The app is a crap. You guys made me go home to pick up a document and didn't even told me that I was supposed to have my passport with me. It's funny because I even did the check in to save my time and had no information about it. So please, tell people about this before asking about pictures of documents and etc.

Rating:

5.0

We can rent trucks and equipment from a lot of locations but for me it's all about the customer service and this location is the best in my book

Rating:

1.0

Not a good experience. Picked it up and returned it after hours the same day and tried to do the after hours return but couldn't figure it out, tried to call the help line and they never answered. Then they tried to charge me for 3 days . And called the store and spent over an on the phone with them and the store manager sent me an email saying they would refund me 2of the 3 days. Oh and did I mention that they had flagged my name because they said 10 years ago I owed them $63.53 for an unpaid rental that my drivers license was linked with. So I paid it because I needed the truck to move and no other places where open to rent from, mind you I had rented several times since 2011. As late as last year. And had no mention of the bill before. I don't know if I will use them ever again because if this horrible experience and the poor customer care I received.

Rating:

5.0

Unfortunately U-Haul customer service is atrocious. Long hold times, trouble getting the right equipment available for rent, and then they changed my pickup location.

Rating:

4.0

The cab of the truck I rented was a little dirty and there were spills on the inside of the driver's side door. You could see and feel where someone had spilled their drink.

Rating:

5.0

Best location with the most gay employees so come here if you're cool. Location has all rental products available but you should reserve early if you're moving on a weekend

Rating:

5.0

Check-in process was easy, return process was automated after hours and easy to complete. Very good experieence

Rating:

5.0

Fast service!

Rating:

1.0

I was told I was caught up on payments with u guys on the 25th A woman calls me from the store on the 27th and says that 'I better fucking bring the truck back because it's been reported stolen. Then the manager gets on the phone, tells me he is tired of trying to get a hold of me. He called a few times, I didnt answer. Came up as spam. Rejected the call. He goes onto say that' you cant just pay when u get the money', insinuating that I didnt have the funds to pay. My card doesnt have a limit! It's a business card guys. Keep in mind the last time I talked with them, I changed my card information and they said they would bill it, if I didnt show up to return the truck. This conversation happened on the 25th. I rented it for almost a month at this time. They kept trying to bill the wrong card. So instead of being accountable, they just made it where he wont do business with me at his location. Making me look like the bad guy. Anyway, it was all around bad experience with customer service but the truck was new.

Rating:

4.0

Did the online checkout but I think checking out in person may have actually been faster

Rating:

1.0

This company is the worst company and I will never use them again. The truck was clean when I got it and I returned it with no problems. My hill however from renting it from 3/17 to 3/25 was over $1,000! I will never ever give them my business again. The mikes I started with was 125696.0 and the mileage I left them with was 126101.0. I traveled to vernal and back and considering I'm a single mother with two kids I wasn't able to unload the truck til my sitter was available so they charged me daily for the truck sitting there. They charged me $400 alone for the mileage. They well made their money!! I hope nobody else uses this company cause they will rip you off

Rating:

1.0

1 dollar for miles that's too expensive Next time I will go to home depot to rent

Rating:

5.0

Steve and staff as always provide great customer service!!!

Rating:

5.0

Employee Coda was super helpful and knowledgeable. Great professional service. Best Uhaul experience we've ever had.

Rating:

1.0

The trailer that I've rented at the first place was not checked properly and neither the stop or turning lights was working which is a huge safety issue! I realized such problem when start loaded the trailer and had to come back to the location to replace it. Poor customer service and condition of the equipment!

Rating:

5.0

The tongue weight of the 6x12 trailer was very heavy and difficult to detach and reattach especially when loaded, even with the tongue set on Jack stands slightly higher than the ball on my truck. A trailer Jack seems like a no brainer. I was surprised there wasn't one. The trailer was fine and towed nicely otherwise.

Rating:

5.0

As always!! U-HAUL ROCKS!! Friendly staff!! Very well priced!! Equipment perfect!

Rating:

3.0

I have used UHaul for over 30 years. The General Manager at this location is loud and rude. As I was asking questions to another employee he interrupted us, never introduced himself, and began to over talk the lady I was speaking with. I asked him to allow me to complete the conversation with the lady I was speaking with, she then said he was the General Mgr, I then began to end the conversation and told them I would send my concerns to the corp office. He then said you still will have to speak to me. He mumbled something as I was leaving I turned and asked if he was talking to me. He repeated I would have to speak to him. He is rude and arrogant and needs communication etiquette. Loud and arrpgant!.

Rating:

4.0

When I called the location I was put on hold. This is fine but your on-hold sound track was the most annoying I have ever experienced. It was constantly, absolutely constantly, talking about something. Basically every single moment was talking about something, on loop, for thirty minutes. I almost hung up because it was do repetitive and monotonous and I had to keep paying attention because each time I could be somebody actually answering.

Rating:

5.0

Seriously great experience! I've never done this type of move. The people in Salt Lake City and Syracuse were awesome.

Rating:

3.0

Ok !

Rating:

3.0

The windows, both inside and out, were so dirty I could barely see where I was going. Otherwise the interior was clean and cared for.

Rating:

5.0

Always good service at this location!

Rating:

3.0

Supper smooth

Rating:

5.0

Thanks good job

Rating:

1.0

Pickup location changed due to car trailer not being present at original location. When I arrived at the location which had the trailer there was much confusion over which trailer was the trailer that needed to go back to Colorado. Apparnerly a specific trailer needed to be returned to Colorado but it was difficult to locate. This was not my best experience with uHaul.

Rating:

1.0

I was double charged, and customer service did nothing about it.

Rating:

5.0

Amazing staff. Mask mandate was enforced at location and made everyone feel comfortable.

Rating:

5.0

Steve was great as always. He makes it a very easy in and out every time we rent a truck or trailer.

Rating:

5.0

Trailer was very dirty and road grime and salt spray covered tail lights. But overall trailer worked very good. I wish I would have gotten the gentlemen name that checked us in, he was absolutely awesome and very friendly. I hope you can look up on my reservation and see who it was and give him a job well done. He was the same person that helped me with I picked up the trailer.

Rating:

5.0

Nothing! Did not make it back till after 6 PM and they still had people onsite to check me in. Very Happy all around.

Rating:

5.0

Fast, easy, clean well maintained van. Only $19.95 per day, but watch out; it's also $1.00 per mile driven!

Rating:

5.0

Love the staff and how efficient they were ! The girl was helpful and I left my cell phone in the van called and the gentleman was super helpful I recommend this place to everyone.

Rating:

3.0

The parking lot was incredibly icy. Staff was grumpy, not personable or particularly helpful. Everyone seemed upset that they were at work.

Rating:

5.0

I use uhaul often and have come to expect great service and rarely have any problem with the equipment.

Rating:

4.0

The U-Haul website has an option for me to pick up truck and drop it off at a different location, however when I got to this U-Haul location I was told I couldn't drop off at another location. Just wondering where there's that difference.

Rating:

5.0

Tie down strap ratcheting mechanism rusted and very difficult to manage

Rating:

2.0

The outside of the unit was the dirtiest that I have ever rented and the rear door was not lubricated/well maintained resulting in it being difficult to close. Also the representative that connected the trailer to the car essentially dropped the tongue of the trailer onto the hitch on the car such that the car bounced violently. A very poor reflection on U-haul and I will never use this Rental/Pickup location again.

Rating:

5.0

The lady that checked me out was super polite and present. She cleaned off the snow off the truck and was very patient.

Rating:

1.0

Very rude and disrespectful to me

Rating:

1.0

Truck was dirty . When I returned the truck it was 5 min befor closing and 2 workers standing in the return lane they told me that they were closed. And have to do. The after hours return. Which I could not get it to work.

Rating:

5.0

I love this place! They take such good care of me. The small van I rent every year is always spotless, well-maintained, easy for me to drive and the check in/check out process is quick and easy. Love Them!

Rating:

5.0

Give the girl a raise, she's cool AF

Rating:

1.0

I will never use your services again

Rating:

5.0

I had such a bad experience in Ogden I was tired and stressed and had a truck load that was supposed to be stored in Ogden They did not have my reserved 10x10 They were of no help I drove back to Murray where I was supposed to return the truck and they could not help I couldn’t return the truck it still had my load It was almost closing and you were kind and helpful and I thank you

Rating:

5.0

Is very well located and very convient to get to there very friendly people id recomend them to anybody...

Rating:

5.0

Congratulations! U-haul is the best company. Every staffs are friendly and everything is fast. We don’t have to waste our time.

Rating:

5.0

Great experience

Rating:

5.0

The staff were courteous, knowledgeable, and efficient. I am happy with the service I get from this U-Haul location.

Rating:

4.0

Very pleased with my experience.

Rating:

5.0

Everyone was very kind and helpful. They went out of their way to assist us.

Rating:

1.0

The staff was very rude. I have still not received my uboxes in Tulsa.

Rating:

5.0

I will recommend this particular u haul,Steve the manager is the BEST

Rating:

2.0

Ridiculous. Absolute joke

Rating:

5.0

Extremely helpful & friendly staff. Will definitely recommend.

Rating:

1.0

Uhaul did not have the trailer that I rented a week in advance. I had to get a smaller trailer instead. I wasn't able to bring everything I wanted on my move for this reason. When I had the hitch installed at Uhaul, they forgot to install the ball, ball mount, and pin. They also forgot to leave my car key inside the car. I had to drive back down to pick up those items.

Rating:

5.0

Terrific customer service, friendly and very helpful. Highly recommended!

Rating:

2.0

Hoping to see a partial refund. No lighting in units, was not informed I couldn't be there after 7PM and was quickly rushed outside where I had to load the rest of my things in the parking lot. Very disappointed they could not wait 5 minutes for me to finish. I will be posting a bad reviewbon Google, yellow pages ect. once we come to and agreement I will reconsider 5 stars

Rating:

5.0

Everyone we encountered was very courteous and professional.

Rating:

5.0

Initial problems with the computer system not allowing me to reserve the size I wanted even though available and when I arrived the reservation was for the following month but in person the facility is great and the staff was very friendly helpful and competent.

Rating:

1.0

Your employees were rude unprofessional and i will not be using uhaul ever again.

Rating:

5.0

Never had any problems!Excellent service and location!

Rating:

4.0

I would say it was a great experience except that two days after i paid the rent my apartment was ready to move and i ended up paying for an entire month with using it and no one could give me a disco

Rating:

5.0

Great Stafff

Rating:

5.0

The staff was great. They were friendly and super helpful to me!!! They went the extra step. I’ll Working with them is one of my better experiences with storage and truck rentals.

Rating:

5.0

Clean and very helpful employees.

Rating:

1.0

I left repeated telephone messages and the staff never returned my call. The failed to set me up for automatic payments at my initial visit and then cheated me out of a $15 late fee.

Rating:

5.0

Thank You for everything

Rating:

5.0

Steve and his team were exceptional. Even with some technical glitches for the card access, they were always ready to assist with a friendly greeting and cheerful approach. Thanks!!

Rating:

1.0

I am trying to find my storage unit that your company put my belongings in if someone can call me or email me asap i would appreciate it my name is Troy

Rating:

4.0

Great service.

Rating:

1.0

Dont like

Rating:

5.0

The staff was very friendly and helpful.

Rating:

3.0

Units were not air conditioned

Rating:

5.0

Clean and secure facilities. Good access.

Rating:

5.0

I used U-haul for short term storage (2 months), truck rentals and moving supplies. Friendly & efficient team. Louie made every visit positive, always smiling and helping me at every turn, top notch!

Rating:

5.0

Your service is very quick and efficient I will recommend your services to others thank you Mr.Carter.

Rating:

1.0

I'm a long time user of Uhaul. I'm a medical professional recruited to work at your local children's hospital and was treated very poorly at your store. Please contact me concerning my experience.

Rating:

5.0

All went well.

Rating:

5.0

Excellent service

Rating:

1.0

A car was parked and left in the unloading area for over an hour, and the female Uhaul rep was uncaring and unhelpful. Two other employees were extremely rude and bad mouthing customers.

Rating:

5.0

Good employes helpful

Rating:

4.0

All was well up until I learned that U-Haul does not allow for pro-rated storage space leasing. You pay for a full month even if you only need a few extra days. And that is U-Haul Law!

Rating:

5.0

This is a great business.

Rating:

4.0

Good staff reception and care while showing me the storage options. Everything was fast and smooth.

Rating:

5.0

VERY CLEAN FACILITY. STAFF WAS VERY FRIENDLY AND PROFESSIONAL. VANS WERE ALSO CLEAN AND IN GOOD WORKING ORDER. POSITIVE EXPERIENCE ALL THE WAY AROUND.

Rating:

5.0

FANTASTIC EMPLOYEES

Rating:

5.0

I arrived to remove my belongs from the storage unit and rented a truck to move it. The staff was very helpful and the one gentleman made sure we were taken care of at the entrance to storage area.

Rating:

5.0

Excellence in delivering storage moving protocol! Gracias!

Rating:

5.0

Extremely professional and friendly staff. Clean facility. Will return.

Rating:

5.0

Top notch facility, made the relocation experience so much easier.

Rating:

5.0

I forget who helped me but he was really really great, he was polite, knowledgeable, and quick with help I would recommend this place to anyone due to the helpfulness of this employee

Rating:

5.0

They were very good and I enjoyed working with them in storing my stuff for longer than I thought I would.

Rating:

5.0

Far easier to access my uboxes than expected. Employees were helpful and friendly

Rating:

1.0

hard to reach by phone. not very helpful at all. left messages with switchboard and never received a call back. told us one thing and then after paying, told us they would be charging extra.

Rating:

5.0

Very good customer service. Thanks.

Rating:

5.0

Great experience

Rating:

5.0

Friendly employee's

Rating:

4.0

Didn't visit the actual storage site but the boxes arrived on time and were picked up on time. They were sturdy and came with plenty of packing blankets. Our goods arrived safe. Thanks!

Rating:

5.0

I found the Uboxes to be exactly what I needed. Kara was amazing! She was very friendly and super helpful. I would recommend UHaul boxes to everyone.

Rating:

5.0

They delivered and were professional

Rating:

5.0

Delivery and pickup were done on time and efficiently! Thanks for making my move easier

Rating:

5.0

No issues with entire move, would recommend

Rating:

4.0

This is a full service corporate operation. Awesome management!

Rating:

5.0

Far better than I expected.

Rating:

5.0

I was treated very well. I called & truck reservations & storage @ same time by UHAUL on 53rd State. I was quoted $69 for lower unit. It was $25 more. Service was great & friendly.Do you record calls?

Rating:

5.0

Staff was super friendly and helpful!!!

Rating:

5.0

Nice people

Rating:

3.0

Was way to expensive for what size it was.

Rating:

3.0

Been a customer for years & the new prices are just a little too expensive for me.

Rating:

5.0

Great people to work with. Very accommodating and delivered my U-Box exactly when I wanted it. The area manager Cliff was fantastic.

Rating:

5.0

This is an outstanding U-Haul location! Helpful employees, very service oriented. When signing contracts, etc, I never felt I had to worry about hidden charges, or getting dinged with extra BS charges

Rating:

5.0

Very good customer service. Clean facility.

Rating:

5.0

Thanks U-Haul! Very pleased from beginning to end.

Rating:

5.0

. .

Rating:

5.0

Very customer friendly people. Willing to do what it takes to get the job done.

Rating:

5.0

Great people

Rating:

5.0

The staff was so nice and very helpful with everything from rental of truck and storage unit

Rating:

5.0

Good experience

Rating:

4.0

I used the U-Haul pod system. The workers were very helpful and kind. The St. George team headed by Debbie made our move happen in just a few hours. She is an exceptional customer service person.

Rating:

4.0

Never went to the facility but the team that delivered my box were awesome.

Rating:

5.0

Wonderful, easy, convenient. U-Haul made moving to Salt Lake as easy as moving can be.

Rating:

5.0

Great.

Rating:

5.0

This is the best U-Haul location I have seen. Clean & secure, great management, helpful & friendly staff. I highly recommend them to anyone looking to rent a storage unit, truck, or trailer!

Rating:

5.0

Great staff and a great facility (thanks to Steve).

Rating:

5.0

Very friendly and helpful . Kept me informed through out

Rating:

1.0

I told them we lost are check and they said I couldn't get my stuff never again

Rating:

5.0

The facility met our needs

Rating:

5.0

We had a UBox brought to our home. Kara called near the end of each month to see if we needed to extend our contract and was always easy to work with and sincerely friendly.

Rating:

4.0

My initial phone contact did not explain the full charges for my U-Haul Box from Greenfield MA to SLC UT. There were additional charges, that were understandable, but never initially explained.

Rating:

5.0

Excellent staff!!!

Rating:

5.0

An excellent way to move a small amount of belongings.

Rating:

3.0

Everybody was very helpful. The young man who was moving the U-Haul trucks around was driving very fast and stopping very quickly around the yard! We did not feel safe walking around the facility.

Rating:

5.0

Uhaul staff and company is very helpful. Thanks crew.

Rating:

4.0

Na

Rating:

4.0

it was handy

Rating:

2.0

Communication between drivers and the facility and the main UHaul office was poor. I had to tell them our new address on 3 separate occasions. It was an inefficient experience

Rating:

4.0

We used U-boxes that were very convenient. They were the only type of pods we could get in our area which is out a ways from any sort of city. They contracted with a man that delivered them for us.

Rating:

5.0

Everyone was friendly, helpful and courteous. A very good experience!

Rating:

5.0

Kara delivered my Ubox to my house. She was great to work with. There was not an N/A option on the survey so i answered positively on the rest of the questions because of my experience with Kara.

Rating:

4.0

There was quite a wait on Saturday morning and they could have used more staff. However, the manager who checked us out was incredibly helpful and really knew his stuff.

Rating:

4.0

The customer service is always great as far as the staff being friendly and personable, except for one person the Ubox department. I have a a few things stolen from my time with Uhaul.

Rating:

4.0

Great experience

Rating:

5.0

I did not go to the facility so I cannot rate those items accurately.

Rating:

5.0

Thanl you

Rating:

4.0

Fast and courteous service. Thanks!!

Rating:

5.0

Kathy Thomas was really helpful after finding out we also had a 2nnd U-box. She advised us of our next steps and informed us of what she will be doing. I also have never been to the facility.

Rating:

4.0

Truck was great but.. Arrived 9:00 AM Sun. morning to return the rental truck. Sign says open 9:00 AM .... 9:20 still no one. I barrowed another customers phone to checkin on line. Not happy waiting

Rating:

4.0

Thank you for your prompt and careful help

Rating:

5.0

The U-store pods were a perfect way for us to move--much better than getting a storage unit for two months and having to load and unload everything twice!!

Rating:

4.0

Great facility, customer service, and location. Just wish you didn't have to pay extra for 24/7 access.

Rating:

3.0

The staff was very helpful. They made it possible to access my Ubox earlier than anticipated and made my next couple of weeks easier than they would otherwise have been.

Rating:

5.0

The staff and general manager at this location are very helpful and ready to help all the time. Thank you.

Rating:

5.0

Fantastic staff at Vonage appreciated everything

Rating:

5.0

Kathy, who delivered and picked up our U-boxes was great.

Rating:

5.0

Entire process was excellent from beginning to end. Thank you

Rating:

4.0

Helpful Staff.

Rating:

5.0

Using the Uboxes was awesome. Will never move another way again.

Rating:

5.0

There staff goes out of there way to help and take care of the customer.

Rating:

4.0

For whatever reason, the last 4 or 5 months there has been ZERO PARKING for storage customers because every parking place is being used/rented to unknown people !Staff were not saying ! Major blocker!

Rating:

5.0

Great experience. This facility and team are why we are devoted to UHaul for DIY moves.

Rating:

5.0

Containers were ready before I arrived. Staff was helpful and friendly. Pleasantly surprised that none of our stuff got damaged or shifted during transport!

Rating:

5.0

Kara from UBox was awesome to work with!

Rating:

2.0

Paid for entry anytime and was locked out several times and that cause me lots of problems in time and money and making others o double work.

Rating:

2.0

I've never been to the Salt Lake U-Haul facility.

Rating:

5.0

Easy to get my u-box. Driver had excellent communication.

Rating:

4.0

The facility was great but calling the uhaul number took a long time, I was on hold at least 30 minutes. Once I had the order number the online site was helpful but waiting on hold was frustrating

Rating:

5.0

My card had an issue with billing and Cathy at the location really worked with me to get it resolved so my family of 9 could received the Uboxes quickly.

Rating:

5.0

Our experience with Uhaul in Murray was nothing short of incredible. The staff were super friendly and helpful. We would highly recommend this location to others and we would certainly use Uhaul again

Rating:

4.0

Good service.

Rating:

5.0

Perfect moving pod experience. Thank you!

Rating:

5.0

Very helpful

Rating:

5.0

Loved it, incredibly convenient and made my life (and move) so much easier.

Rating:

5.0

Everyone at this U-Haul location was EXTREMELY helpful it is by far the best U-Haul location that I've used. I can't stress enough how great everyone is and I hope they are recognized for their work.

Rating:

5.0

The service was excellent, and really allowed us to clear the house will major renovation was performed. Great Staff

Rating:

1.0

I had a load of furniture I was going to move in at 4:38 am May 3 because I work all day 5am to 7pm. I couldn't access the large garage door so I could do this. I spoke with the manager on the floor