Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This whole process was painful. First, the reservation took me to the wrong SLC-based location for loading. Then, the delivery/scheduling process was cumbersome and after lack of response, and many calls/texts from us, the delivery driver dropped our U-Box off AT THE WRONG ADDRESS. He didn't call or text with issues, literally just dropped it randomly in our neighborhood (thank goodness I saw it when I was driving). It was an awful experience and I was not only disappointed in U-Haul but also in the people they hire.
Mike Z.
Rating:
5.0
Customer did not leave a comment.
Reuel W.
Rating:
5.0
The woman who was at the front desk was amazing and so helpful! (Sorry I forgot her name!)
Lejla H.
Rating:
5.0
Was reading that 2 containers would fit a small apartment, but we definitely needed 3, unfortunately
Mackenzie D.
Rating:
5.0
Customer did not leave a comment.
ALEXANDRE B.
Rating:
5.0
Crew was helpful and thorough. Really felt like our things were secure. The place is well managed.
Anne C.
|
Overall Experience
Rating:
5.0
Great experience all the way around!
Regina S.
Rating:
5.0
Good drop off. Fast.
CHRISTOPHER O.
Rating:
4.0
Customer did not leave a comment.
Alexander W.
Rating:
5.0
Great service, no complaints!
Paul P.
Rating:
5.0
Surprised the truck had no Cruise Control.
Also did not see an option for recirculate on the AC
Staff were ALL excellent!
RALPH W.
Rating:
3.0
Clean the truck properly before renting it out. I spent a lot of time scrubbing bugs off the windshield just so I could see out.
ROGER A.
Rating:
1.0
Customer did not leave a comment.
Jacob H.
Rating:
5.0
Customer did not leave a comment.
DONNIELLE S.
Rating:
1.0
My experience with the Salt Lake City end was great. They arrived on time and were very pleasant to work with. I couldn't find a way to put a review for just the shipping and arrival, so I hope that the Salt Lake facility doesn't get dinged for this. They were great.
The shipping and arrival at my destination in Norfolk was another story. I timed my pod delivery so that the guaranteed delivery time was a few days prior to my moving help heading home (I had family with me for the first few days.) When delivery day arrived and I hadn't gotten a call, I called in to find out that the pod would be delayed a couple days, but that I would be notified when it arrived.
After another 5 or so days I called in again, to be notified that there had been no update to my pod. Fast forward a total of TWELVE DAYS after the guaranteed delivery day and I get an email receipt for my pod. I thought this was strange, since I'd never gotten a call saying my pod had arrived. When I called in to verify, I was told that my pod had arrived 7 DAYS EARLIER. I had received NO COMMUNCATION AT ALL that it had arrived. Not only that, but according to U Haul, my pod was in the destination warehouse when I called in the second time and was told my pod was still in transit. The family I had with me to help with moving had since gone home, and all my plans for moving now involved only me. To top it off, I was told that the earliest U Haul could deliver my pod to me was in another 7 days.
I timed out this whole process so that the pod could be shipped, delivered and unloaded prior to starting my job at the end of the week.
Now, I have to pay an extra fee to hire a third party moving company to help me get moved in before I start orientation.
As of now, I'm due to be refunded $50 a day past the pod's guaranteed arrival day -- I should be refunded through to when I called in (Note: I CALLED IN. I initiated the communication, not U Haul) to find that the pod had arrived. For all intents and purposes, my pod was 9 days late, since I was never notified that it had arrived for the last 7 days. 7 days I could have been moving in rather than sitting in an empty apartment, waiting for my things to arrive. I still have been given no explanation for the delay, despite calling in a requesting a call.
Additionally, every time I called into U Haul to talk to someone, I averaged 30 minutes on hold. Find a better way to facilitate communication, please.
Honestly, I would give 0 stars if it were an option.
I highly doubt I will ever use U Haul's services ever again, and will not be recommending them to anyone.
Leslie D.
Rating:
5.0
Customer did not leave a comment.
CRAIG G.
Rating:
5.0
I will use them again in a few months
Robert D.
Rating:
5.0
Customer did not leave a comment.
MCALLISTER L.
Rating:
5.0
They were quick and amazing
DARLING D.
Rating:
3.0
Dustin was great when I explained my situation. He empathized and apologized—even though he had nothing to do with my pick up experience. I also observed him helping a coworker with a question. Dustin did a great job. He said that he would indicate my concerns in my account. He assured me that someone would call me to discuss. Based on Trish and Dustin customer service skills, I am hopeful that I will receive a call back to discuss resolution of my poor customer service experience. Thank you.
Michelle P.
Rating:
3.0
Customer did not leave a comment.
DAVID R.
Rating:
5.0
Customer did not leave a comment.
Mathew E.
Rating:
4.0
Customer did not leave a comment.
BYRON G.
Rating:
5.0
Customer did not leave a comment.
Valerie G.
Rating:
4.0
Customer did not leave a comment.
Robert I.
Rating:
5.0
Friendly, helpful, professional people. I was in and out very quickly. My trailer worked great for what I needed.
ELGIN H.
Rating:
5.0
Customer did not leave a comment.
SHEILA O.
Rating:
5.0
The service was fantastic. I wouldn't change anything.
Troy S.
Rating:
5.0
Customer did not leave a comment.
RICHARD M.
Rating:
5.0
Customer did not leave a comment.
TIMOTHY E.
Rating:
5.0
Customer did not leave a comment.
Brian G.
Rating:
5.0
I like the climate controlled storage for some of my paintings.
Robert D.
|
First Impressions
Rating:
3.0
Truck sounded and moved really slow
KRISTY R.
Rating:
5.0
Customer did not leave a comment.
SARAH D.
Rating:
5.0
Customer did not leave a comment.
CHARLES C.
Rating:
2.0
Be willing to not charge when I go over 10 miles due to the main road being closed due to an accident that made me back track on my route.
Cody D.
Rating:
1.0
rate wasnt what i was told. drove less miles 7 miles in total actually put 5 gallons of fuel in it and they put down that it had less fuel in it and charged me more. we both know its bullshit that thing isnt getting 1.4 mpg.
Austin A.
Rating:
5.0
Customer did not leave a comment.
BRIANNE M.
Rating:
4.0
Customer did not leave a comment.
BARBARA V.
Rating:
4.0
It is very dusty and dirty in the storage in general. Needs a clean.
Tracy G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL C.
Rating:
5.0
replicate your other locations to look and operate like this one
BION W.
Rating:
5.0
Accommodating, quick, huge inventory, convenient. This was the easiest part of our move!
Jonathan C.
Rating:
3.0
I had no issues with my experience aside from my interaction with the general manager. I was not impressed or amused with the way he spoke to me. I felt treated like a child and belittled. That experience alone, I will not return to this location nor will I recommend anyone to go here.
Andrew L.
Rating:
5.0
You did a good job thanks
ANTHONY H.
Rating:
5.0
You guys went above and beyond taking care of me even when my dumb ass got lost. So thanks to you guys you got me back on track. You guys are the BEST! THANKS!
Jerry W.
Rating:
3.0
Customer did not leave a comment.
an Y.
Rating:
2.0
One of the employees, Zach with the messy curly hair almost like an Afro but looks like he hasn't brushed it or maintained it in a long time, is not a good person. Wouldn't stop starring at us, had his two friends come in and they followed us around and when we left tried to follow us home so we had to make several turns to loose them. He made us feel unsafe and in danger. We also reserved a 20 foot online to get called and told what we reserved was not available and so we had to get a 15 foot and pay a lot extra since we had to make several trips and go way over the allowed miles, because U-Haul couldn't keep their reservation expectations. But the check out lady was super sweet and wonderful.
SAVANNAH W.
Rating:
3.0
My original reservation was for a 20' van. After entering my info in the website, my first choice location didn't have the equipment. I chose another location that indicated availability of the van. Shortly after making the reservation, I received a voicemail from someone who stated the van wasn't available at that location, and that they changed the location and pickup time (I needed the truck at 8:30AM...they changed the pickup time to 5:30PM). I called the number the person left and spoke to a mostly uninformed young man at the new location that someone with U-Haul had assigned. He told me the only thing he could do was cancel the reservation. I logged back in to the U-Haul site and found another location that showed a 20' van available for a morning pick up. I booked it and got a confirmation email that my reservation had been updated. Day of pickup comes...and I receive a call from the regional U-Haul rep advising that the van was not available. She was rude, condescending and unapologetic...explaining to me that I had to have known that something about "reserved" to "preferred" status meant that I wasn't getting a truck...then attempted to close the call with "I'm just going to cancel your reservation, then." I was a little shocked, but eventually settled for a utility trailer in place of the van. Maybe I'm the only who has had this problem, but I expected more from a company who pretty much owns the self-moving trade space. I hope to not need U-Haul again. For what it's worth, the pick up experience was fine. The young lady at the desk was friendly and funny; and the young man who helped hook up the trailer was helpful and professional.
JASON K.
Rating:
1.0
There waa a check engine light on when I was doing the checkin. I called the the 800 and was on hold for a very long time, and then was transferred and put on hold again for a very long time. I went to a location that I was text and was told they didn't have one. I was so upset I left my license and credit card. When I went back the man asked me for my name and pulled out my license and then proceeded to ask me for another picture ID. I was standing there he could see if was me and was just being a jerk. Then he asked for other ID, I was so upset by this that I threw my other cards on the desk and told him to pick one. He then decide to lecture me on not throwing things at him. I didn't I was stand behind a lady at the desk. I was going t leave without my iID but he stopped me. I went to the next location and it took about 45 minutes to get everything checked. This was about 1:30. I had 2 movers at my house at 10:00 pay $50 each at $100 an hour. I paid for 4 hours at $400 and was only able to use them 1 hour because they had to leave. I was stuck trying to move everything by myself and I am 12 lbs and 5'2.. Some of the stuff was so heave I was not able to move it and will now have to schedule movers again for the coming weekend as I am on a deadline to have breast cancer surgery on the 10th and will not be able to lift or pull for 3 plus weeks. So my experience was horrible.!!!!!!!!
Charlotte B.
Rating:
5.0
Customer did not leave a comment.
Nathan M.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
PRASAD C.
Rating:
5.0
The original location did not. have my reserved van and never notified me. So I had to go to this location. The staff here dealt with the issue and was great
Peter C.
Rating:
5.0
Super convenient, friendly staff.
Lacey C.
Rating:
5.0
Everyone we had contact with was friendly and helpful. The trailer worked great for us, we did not have any problems.
Fred F.
Rating:
5.0
Excellent customer service. A great group of people. Highly recommend this location in the SLC area. Kudos to everyone I spoke with and who helped me at Uhaul of Salt Lake. THANK YOU!
Barbara O.
Rating:
4.0
I uploaded pictures of my ID before I picked up the equipment online and then had to reupload in the store. Could reduce checkin time by removing that step (unless necessary) to create a smoother process and free up time for your employees. Also the process to find available equipment was confusing
Ryan B.
Rating:
2.0
Customer did not leave a comment.
Nathan R.
Rating:
5.0
Customer did not leave a comment.
PHILLIP M.
Rating:
4.0
Customer did not leave a comment.
Forrest G.
Rating:
5.0
Customer did not leave a comment.
Kara S.
Rating:
5.0
Customer did not leave a comment.
Richard C.
Rating:
5.0
Brittany was super helpful and worked with us to be sure I had time to pack - made things much easier. We'll do again! Thanks!
Flora M.
Rating:
5.0
Service and vehicle were great. Thanks.
JEFF K.
Rating:
2.0
Poor customer service. Was told after driving from another state I couldn't unload trailer cuz it was too close to closing. Shitty shitty
Tiffany W.
Rating:
4.0
LOVE THE 3900 SO LOCATION!!! BUT THE ONE ON 2100 SO IS A DUMP EMPLOYEES ARE RUDE AND DO NOT CARE. I SEEN THE LOT ATTENDANT HOT RODDING ONE OF THE TRUCKS ACROSS THE PARKING LOT THAT IS NOT VERY BIG TO BEGIN WITH. THE 2100 SO LOCATION IS A BLACK EYE TO UHAUL.
ROBERT H.
Rating:
3.0
Customer did not leave a comment.
BRYAN K.
Rating:
5.0
I looked into U-BOX from UHAUL in order to move my daughter out of State. It was a less expensive option for us and more convenient as the UBOX is Shipped to your new resident location.
Initially the U-BOX was to be dropped in SLC but our location changed to the Clearfield UHAUL Location 1200 N Main Street and boy Iam glad it did. That is when I was put in contact with Sabrina Ward the U-BOX Customer Care Representative She is the Woman in Charge! The Person in the Know! Incredibly delightful to work with, she was a 5 STAR professional and a delight to work with she put the STRESS of Moving at EASE. Sabrina thoroughly explained the process and for me personally went ABOVE & BEYOND when at last minute we thought we needed an additional U-BOX. She received my request and brought 2 U-BOX'S the very next day right on schedule. Sabrina Ward is truly a professional, very kind and great to work with.
In addition, we were able to access the U-BOX at the Clearfield Location to pack a few extra boxes that fit before UHAUL shipped it.
I felt very assured with the Communications from UHAUL of when the U-BOX shipped and promise delivery date.
Moving is Stressful ! I recommend U-BOX as an option for your next move. Sabrina Ward was instrumental in our Success.
Shout Out to the Staff at the Clearfield Location for all your help ! Especially Justin who helped me with a broken lock issue- I definitely recommend these folks!
Suzy I.
Rating:
5.0
Customer did not leave a comment.
PURSSUTAM A.
Rating:
5.0
Nothing you guys were amazing!!! Thank you
Natasha P.
Rating:
4.0
Wiring was damaged and had to wait for repair which still did not fix right back light.
Robert G.
Rating:
4.0
Customer did not leave a comment.
JOSEPH L.
Rating:
3.0
Please be at better communication with us about pick up time and coordination of when the box would be picked up.
phuoc hung C.
Rating:
3.0
There seems to be an issue with your uhaul reservation software? I ordered a truck for one location and the software confirmed the time and pickup location. I later called the 1-800 number to verify the pickup time and was told that location does not have any trucks of the size I requested. the uhaul customer service was able to find me a truck about 10 miles away. very stressful especially on a moving day
Joshua H.
Rating:
2.0
We felt that UHaul did not value us for the ways they handled our questions and concerns, that when our truck was changed to a different pick up location than requested our mileage wasn't comped for the difference, and that even though the tank was filled much more than required(by misunderstanding) we still had to pay for the mileage.
NICHOLAS M.
Rating:
5.0
Your office staff was amazing. Give them kudos for me
KELLY B.
Rating:
4.0
Customer did not leave a comment.
Laurent N.
Rating:
5.0
Customer did not leave a comment.
Leonard P.
Rating:
1.0
Customer did not leave a comment.
KENZIE A.
Rating:
5.0
Great customer service, my new fav 2 go haul place
Neil N.
Rating:
5.0
Customer did not leave a comment.
Martin C.
Rating:
5.0
Customer did not leave a comment.
Adam J.
Rating:
5.0
U-Haul did a great job locating a truck when one wasn't initially available.
Flynn A.
Rating:
5.0
Customer did not leave a comment.
Joshua R.
Rating:
4.0
Why advertise an app and self checkout whenuseless and still had to wait 30 minutes in line to get help. Will be loathe to consider Uhaul in future.
Mark F.
Rating:
5.0
Customer did not leave a comment.
linda l.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JACOB H.
Rating:
4.0
Customer did not leave a comment.
Matthew M.
|
Online Move In
Rating:
5.0
Thank you so much.
charley C.
Rating:
5.0
Customer did not leave a comment.
Michael H.
Rating:
5.0
Customer did not leave a comment.
ELARIAN A.
Rating:
5.0
Customer did not leave a comment.
Peri K.
Rating:
5.0
Lower your storage rates.
Clayton L.
Rating:
5.0
Everything on the local level, both in Lake Wales, FL and Salt Lake City was seemless and professional. The national call center on the other hand had some folks who were curt and uninformed. I want to make a special note about the folks in Salt Lake City. I was trying to do everything long distance and they were very helpful when my daughter came by ahead of my arrival to help get my belongings moved . They were so helpful and polite to her and I am sincerely grateful for all of their help.
Valerie M.
Rating:
3.0
Customer did not leave a comment.
Sydney D.
Rating:
1.0
Charged $21.49 for being 2 minutes late
Jana B.
Rating:
3.0
They tell u one price then when u return it it's different price
Monty H.
Rating:
3.0
The woman that checked us out tried to tell us there wasn't a one-way trailer rental available before she even looked. We stayed out and she reluctantly checked the system for what we needed. Meanwhile she tried to talk us into leaving. She was not friendly or helpful. Once she finished her search she found a one way trailer rental for us and we were able to check out.
The individual that helped us attach the trailer was friendly and helpful. He quickly attached the trailer and we were on our way.
JOSE M.
Rating:
5.0
N/A! It was great!
TaylorDaphne M.
Rating:
4.0
Customer did not leave a comment.
Torance B.
Rating:
5.0
great customer service. very friendly.
RAMIAH N.
Rating:
2.0
I did the contactless pickup, my rental was not were it was listed. And when I had To speak to an associate even they couldn't give me correct details about were it was. So I wasted 20-30 minutes at this store because the line was long and then had to have an associate go all the way to the back of their lot (which I asked originally if that was were I needed to go and was told no). The truck had damage from previous drivers, seemed like there was a draft in the cab, very noisy, not familiar will driving such a large truck but the reverse kicked back very hard.
Rachelle M.
Rating:
5.0
It would have been nice to pick the truck up closer to our home, but it all worked out.
Paul E.
Rating:
5.0
Customer did not leave a comment.
Criag S.
Rating:
5.0
Customer did not leave a comment.
Steven R.
Rating:
5.0
Customer did not leave a comment.
Dale K.
Rating:
4.0
The only thing I was displeased with was that we had reserved our truck a month or more in advance from a location near our home and it ended up not being available and we had to drive an hour away for a truck a day later. But they did give a little discount and people were very friendly and the storage unit was great.
Jennifer S.
|
Overall Experience
Rating:
5.0
I cannot say enough good things about Steve and his staff. The young lady who seems to be in charge when Steve isnt there is amazing as well. We had some tough times because of Covid like thousands of other people. They were so kind and helpful and so willing to work w us on anything we needed. I work in the service industry and these two people made uhaul look like the best company for moving hands down. They both deserve recognition and raises. Kudos to the staff at 3900 south state street in Salt Lake City. They are above and beyond truly amazing at what they do. Cheers!
Chris H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karen r.
|
Overall Experience
Rating:
1.0
I will never use your services again
Richard D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas H.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Cassie R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Celeste K.
|
Overall Experience
Rating:
5.0
I had such a bad experience in Ogden
I was tired and stressed and had a truck load that was supposed to be stored in Ogden
They did not have my reserved 10x10
They were of no help
I drove back to Murray where I was supposed to return the truck and they could not help
I couldn’t return the truck it still had my load
It was almost closing and you were kind and helpful and I thank you
Kim H.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
cathy s.
|
First Impressions
Rating:
5.0
Is very well located and very convient to get to there very friendly people id recomend them to anybody...
TOMMY W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ken S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIMOTHY R.
|
First Impressions
Rating:
5.0
Congratulations!
U-haul is the best company. Every staffs are friendly and everything is fast. We don’t have to waste our time.
Marcelo V.
|
First Impressions
Rating:
5.0
Great experience
TARIK A.
|
First Impressions
Rating:
5.0
The staff were courteous, knowledgeable, and efficient. I am happy with the service I get from this U-Haul location.
ROBERT N.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Adam W.
|
Overall Experience
Rating:
4.0
Very pleased with my experience.
Maxwell C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephan S.
|
Overall Experience
Rating:
5.0
Everyone was very kind and helpful. They went out of their way to assist us.
Richard S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Zachery h.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vanessa M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Davis P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard S.
|
First Impressions
Rating:
1.0
The staff was very rude. I have still not received my uboxes in Tulsa.
Jeanne O.
|
Overall Experience
Rating:
5.0
I will recommend this particular u haul,Steve the manager is the BEST
Anane Akorli M.
|
Overall Experience
Rating:
2.0
Ridiculous. Absolute joke
Amy M.
|
Online Move In
Rating:
5.0
Extremely helpful & friendly staff. Will definitely recommend.
Natalie S.
|
Overall Experience
Rating:
1.0
Uhaul did not have the trailer that I rented a week in advance. I had to get a smaller trailer instead. I wasn't able to bring everything I wanted on my move for this reason. When I had the hitch installed at Uhaul, they forgot to install the ball, ball mount, and pin. They also forgot to leave my car key inside the car. I had to drive back down to pick up those items.
Marshall S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIANNA R.
|
First Impressions
Rating:
5.0
Terrific customer service, friendly and very helpful. Highly recommended!
LAwrence K.
|
Overall Experience
Rating:
2.0
Hoping to see a partial refund. No lighting in units, was not informed I couldn't be there after 7PM and was quickly rushed outside where I had to load the rest of my things in the parking lot. Very disappointed they could not wait 5 minutes for me to finish. I will be posting a bad reviewbon Google, yellow pages ect. once we come to and agreement I will reconsider 5 stars
Kevin A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank T.
|
Overall Experience
Rating:
5.0
Everyone we encountered was very courteous and professional.
Curt M.
|
Overall Experience
Rating:
5.0
Initial problems with the computer system not allowing me to reserve the size I wanted even though available and when I arrived the reservation was for the following month but in person the facility is great and the staff was very friendly helpful and competent.
aya W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mandi P.
|
Overall Experience
Rating:
1.0
Your employees were rude unprofessional and i will not be using uhaul ever again.
John K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sierra H.
|
First Impressions
Rating:
5.0
Never had any problems!Excellent service and location!
john l.
|
Overall Experience
Rating:
4.0
I would say it was a great experience except that two days after i paid the rent my apartment was ready to move and i ended up paying for an entire month with using it and no one could give me a disco
Flavio F.
|
Overall Experience
Rating:
5.0
Great Stafff
KESHA H.
|
Overall Experience
Rating:
5.0
The staff was great. They were friendly and super helpful to me!!! They went the extra step. I’ll Working with them is one of my better experiences with storage and truck rentals.
JEANNA H.
|
Overall Experience
Rating:
5.0
Clean and very helpful employees.
Brandon E.
|
First Impressions
Rating:
1.0
I left repeated telephone messages and the staff never returned my call. The failed to set me up for automatic payments at my initial visit and then cheated me out of a $15 late fee.
Nancy B.
|
Overall Experience
Rating:
5.0
Thank You for everything
Karen B.
|
Overall Experience
Rating:
5.0
Steve and his team were exceptional. Even with some technical glitches for the card access, they were always ready to assist with a friendly greeting and cheerful approach. Thanks!!
Kevin B.
|
Overall Experience
Rating:
1.0
I am trying to find my storage unit that your company put my belongings in if someone can call me or email me asap i would appreciate it my name is Troy
Scott P.
|
First Impressions
Rating:
4.0
Great service.
Katia A.
|
First Impressions
Rating:
1.0
Dont like
Joan C.
|
Overall Experience
Rating:
5.0
The staff was very friendly and helpful.
JEANNA H.
|
First Impressions
Rating:
3.0
Units were not air conditioned
Jeremy Martinez G.
|
Overall Experience
Rating:
5.0
Clean and secure facilities. Good access.
DAVID H.
|
Overall Experience
Rating:
5.0
I used U-haul for short term storage (2 months), truck rentals and moving supplies. Friendly & efficient team. Louie made every visit positive, always smiling and helping me at every turn, top notch!
Bradford K.
|
Overall Experience
Rating:
5.0
Your service is very quick and efficient I will recommend your services to others thank you Mr.Carter.
Robert C.
|
First Impressions
Rating:
1.0
I'm a long time user of Uhaul.
I'm a medical professional recruited to work at your local children's hospital and was treated very poorly at your store.
Please contact me concerning my experience.
William H.
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Overall Experience
Rating:
5.0
All went well.
ROBIN J.
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Overall Experience
Rating:
5.0
Excellent service
ROBERT G.
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Overall Experience
Rating:
1.0
A car was parked and left in the unloading area for over an hour, and the female Uhaul rep was uncaring and unhelpful. Two other employees were extremely rude and bad mouthing customers.
Christine H.
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First Impressions
Rating:
5.0
Good employes helpful
victor s.
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First Impressions
Rating:
4.0
All was well up until I learned that U-Haul does not allow for pro-rated storage space leasing. You pay for a full month even if you only need a few extra days. And that is U-Haul Law!
JOSE M.
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Overall Experience
Rating:
5.0
This is a great business.
John N.
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Overall Experience
Rating:
4.0
Good staff reception and care while showing me the storage options. Everything was fast and smooth.
Andre D.
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First Impressions
Rating:
5.0
VERY CLEAN FACILITY. STAFF WAS VERY FRIENDLY AND PROFESSIONAL. VANS WERE ALSO CLEAN AND IN GOOD WORKING ORDER. POSITIVE EXPERIENCE ALL THE WAY AROUND.
dennis s.
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Overall Experience
Rating:
5.0
FANTASTIC EMPLOYEES
BOB z.
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Overall Experience
Rating:
5.0
I arrived to remove my belongs from the storage unit and rented a truck to move it. The staff was very helpful and the one gentleman made sure we were taken care of at the entrance to storage area.
leanna p.
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Overall Experience
Rating:
5.0
Excellence in delivering storage moving protocol! Gracias!
Eric J.
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Overall Experience
Rating:
5.0
Extremely professional and friendly staff. Clean facility. Will return.
Maria O.
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Overall Experience
Rating:
5.0
Top notch facility, made the relocation experience so much easier.
MICHAEL K.
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Overall Experience
Rating:
5.0
I forget who helped me but he was really really great, he was polite, knowledgeable, and quick with help I would recommend this place to anyone due to the helpfulness of this employee
Kyle M.
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Overall Experience
Rating:
5.0
They were very good and I enjoyed working with them in storing my stuff for longer than I thought I would.
Curtis H.
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Overall Experience
Rating:
5.0
Far easier to access my uboxes than expected. Employees were helpful and friendly
Alexander F.
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Overall Experience
Rating:
1.0
hard to reach by phone. not very helpful at all. left messages with switchboard and never received a call back. told us one thing and then after paying, told us they would be charging extra.
Quality A.
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Overall Experience
Rating:
5.0
Very good customer service.
Thanks.
David S.
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First Impressions
Rating:
5.0
Great experience
colleen H.
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Overall Experience
Rating:
5.0
Friendly employee's
STEPHEN V.
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Overall Experience
Rating:
4.0
Didn't visit the actual storage site but the boxes arrived on time and were picked up on time. They were sturdy and came with plenty of packing blankets. Our goods arrived safe. Thanks!
ruby j.
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Overall Experience
Rating:
5.0
I found the Uboxes to be exactly what I needed. Kara was amazing! She was very friendly and super helpful.
I would recommend UHaul boxes to everyone.
Melanie S.
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Overall Experience
Rating:
5.0
They delivered and were professional
Alexander T.
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Overall Experience
Rating:
5.0
Delivery and pickup were done on time and efficiently! Thanks for making my move easier
donna o.
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Overall Experience
Rating:
5.0
No issues with entire move, would recommend
JEFF B.
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Overall Experience
Rating:
4.0
This is a full service corporate operation. Awesome management!
Deborah L.
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First Impressions
Rating:
5.0
Far better than I expected.
Lucy K.
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First Impressions
Rating:
5.0
I was treated very well. I called & truck reservations & storage @ same time by UHAUL on 53rd State. I was quoted $69 for lower unit. It was $25 more. Service was great & friendly.Do you record calls?
leanna p.
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First Impressions
Rating:
5.0
Staff was super friendly and helpful!!!
Megan K.
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First Impressions
Rating:
5.0
Nice people
Fernando R.
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Overall Experience
Rating:
3.0
Was way to expensive for what size it was.
richard M.
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Overall Experience
Rating:
3.0
Been a customer for years & the new prices are just a little too expensive for me.
Tahzwan T.
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Overall Experience
Rating:
5.0
Great people to work with. Very accommodating and delivered my U-Box exactly when I wanted it. The area manager Cliff was fantastic.
Robert K.
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Overall Experience
Rating:
5.0
This is an outstanding U-Haul location! Helpful employees, very service oriented. When signing contracts, etc, I never felt I had to worry about hidden charges, or getting dinged with extra BS charges
fred l.
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Overall Experience
Rating:
5.0
Very good customer service. Clean facility.
LORETTA C.
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Overall Experience
Rating:
5.0
Thanks U-Haul! Very pleased from beginning to end.
Thomas P.
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Overall Experience
Rating:
5.0
. .
Aman J.
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Overall Experience
Rating:
5.0
Very customer friendly people. Willing to do what it takes to get the job done.
Michele B.
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Overall Experience
Rating:
5.0
Great people
Gabriel J.
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Overall Experience
Rating:
5.0
The staff was so nice and very helpful with everything from rental of truck and storage unit
Yoko N.
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First Impressions
Rating:
5.0
Good experience
Pam C.
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Overall Experience
Rating:
4.0
I used the U-Haul pod system. The workers were very helpful and kind.
The St. George team headed by Debbie made our move happen in just a few hours. She is an exceptional customer service person.
sue t.
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Overall Experience
Rating:
4.0
Never went to the facility but the team that delivered my box were awesome.
Jason T.
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Overall Experience
Rating:
5.0
Wonderful, easy, convenient. U-Haul made moving to Salt Lake as easy as moving can be.
Barbara B.
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First Impressions
Rating:
5.0
Great.
Joshua H.
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Overall Experience
Rating:
5.0
This is the best U-Haul location I have seen. Clean & secure, great management, helpful & friendly staff. I highly recommend them to anyone looking to rent a storage unit, truck, or trailer!
Allen B.
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Reservation
Rating:
5.0
Great staff and a great facility (thanks to Steve).
Mark L.
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Reservation
Rating:
5.0
Very friendly and helpful . Kept me informed through out
Pat G.
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Overall Experience
Rating:
1.0
I told them we lost are check and they said I couldn't get my stuff never again
Spring M.
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Overall Experience
Rating:
5.0
The facility met our needs
stephen M.
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Overall Experience
Rating:
5.0
We had a UBox brought to our home. Kara called near the end of each month to see if we needed to extend our contract and was always easy to work with and sincerely friendly.
Elizabeth P.
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Overall Experience
Rating:
4.0
My initial phone contact did not explain the full charges for my U-Haul Box from Greenfield MA to SLC UT. There were additional charges, that were understandable, but never initially explained.
Richard H.
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Overall Experience
Rating:
5.0
Excellent staff!!!
John J.
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Overall Experience
Rating:
5.0
An excellent way to move a small amount of belongings.
Lizabeth H.
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Overall Experience
Rating:
3.0
Everybody was very helpful. The young man who was moving the U-Haul trucks around was driving very fast and stopping very quickly around the yard! We did not feel safe walking around the facility.
Eliza A.
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Overall Experience
Rating:
5.0
Uhaul staff and company is very helpful. Thanks crew.
cynthia d.
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Overall Experience
Rating:
4.0
Na
Frank T.
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Reservation
Rating:
4.0
it was handy
Duane M.
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Overall Experience
Rating:
2.0
Communication between drivers and the facility and the main UHaul office was poor. I had to tell them our new address on 3 separate occasions. It was an inefficient experience
Kate L M.
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Overall Experience
Rating:
4.0
We used U-boxes that were very convenient. They were the only type of pods we could get in our area which is out a ways from any sort of city. They contracted with a man that delivered them for us.
Carolyn L.
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Overall Experience
Rating:
5.0
Everyone was friendly, helpful and courteous. A very good experience!
Michelle B.
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Overall Experience
Rating:
5.0
Kara delivered my Ubox to my house. She was great to work with. There was not an N/A option on the survey so i answered positively on the rest of the questions because of my experience with Kara.