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Lauren FCustomer Reviews for U-Haul Moving & Storage of Salt Lake
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best experience that I have had with a moving/storage vendor by far. Would recommend and will use again, thanks to all on the UHaul team!
steve F | Overall ExperienceFacility was very clean, had great spacious halls with shiny floors. Easy access with card and pin. Free to use carts were lifesavers. Great pest and temperature control. Have already recommended to many others. Only small thing would be providing some lighting for medium sized units.
Andres P | Overall ExperienceThere is no elevator to move items to second floor. There is no light inside the storage unit itself. The only lights down the hallways to the individual units are motion sensor lights in the ceiling. This makes stowing and sorting items inconvenient. I had to remember to take flashlights. There was not a power source for anything electric like a lamp to light the unit. There is a security feature that is more a deterrent. You enter the building with either a code or a card. The sliding glass doors open whether or not you enter a code with your unit number. This was during daytime hours. Otherwise anyone could walk in. The security feature when you log in at the front is linked to a device at the door of your storage unit. If you slide up your storage door and not be logged in a very loud siren sounds. This happened a couple of times and I didn't see anyone check out the issue. I didn't notice a lot of security cameras. They did have some. The ceiling of the unit had a wire mesh so it was open to air inside the big metal building. I was there for 5 years and there was not a lot of dust so they likely have a good filtration system.There was some cooler air inside but just barely to keep things tolerable in a hot summer or very cold winter. It's a big place and safety was a concern for me so I was careful to go with someone or limit my time when I had to go there. The staff were VERY nice and helpful. Especially Amanda, the woman running the place in the daytime. They may have more security than I observed. They have large metal carts to move things. They do not have a dolly for small loads. The price would go up each year which was intolerable. With no elevator for the second floor, I would give it 2 stars, but the other things provided a somewhat good experience. There is no trash can inside or a dumpster. I did like the fact it was clean and no odor. Thank you Amanda.
Heidi F | Overall ExperienceTerrible and rude customer service but you know that
Adam C | First ImpressionsOne store assistant said we could cut off our own lock and another refused and then said we had to let her do it and charged us 50$ even though we were told it was ok and had our own tools. The price kept rising every few months which was ridiculous. But I over they past two years it was a great place to hold our belongings.
Jessica M | Overall ExperienceJoey and Jeremy were great. Explained things, well. Showed me how to do the "after hours" entry thing. I DO appreciate the complimentary month. Thank you. "Keep on Haulin' "🚚 📦 🧡🧡🧡
JUDY E | First ImpressionsVery helpful staff. Everything was to notch.
Rex B | First ImpressionsWill use again
GUY D | First ImpressionsStaff is great to work with
RALPH O | First ImpressionsDixie and Alaska were the best people to work with. You have two assets for your company in those employees.
Jerry A | Overall ExperienceNot sure her name but she was very helpful and informative
NICOLE J | First ImpressionsEverything went perfect and have complete confidence in the security of my belongings. Alaska and team very helpful.
William G | First ImpressionsI have this lock and card ill bring it in thanks alaska
Quonitra G | Overall ExperienceI move my storage to another facility. Customer service skills. This company is lacking all always. So rude. Always hanging the phone up never could get a direct straight answer. The young lady name is Amanda, she needs to. Go to a class on how to assist minority people. She's beyond rude. There's no words to Express how she treated me. First arrived there from out-of-state. There was a young lady by the name of Dorothy. She was the most beautiful soul I have ever met. That tired of people hanging up.I would rather move my items to another facility? And cheaper only reason why I stayed here. My brother is upper management for U-haul in Las Vegas Nevada. That's the only reason why.
Kimberly C | Overall ExperienceThank you
Michael M | Overall ExperienceAmanda Jean and all of your employees are very professional and very helpful. Alaska Laska is the perfect manager! Thank you U-Haul. 😊
Galvan H | First ImpressionsDavid and Mike were super helpful and kind.
Garrett V | First ImpressionsStaff was always helpful and friendly.
Virginia K | Overall ExperienceI was in the climate controlled storage but the person there provided me light when moving my things in. She was very kind and helpful.
RONALD M | Overall ExperienceThe staff at this location is always helpful and have a very positive attitude
Michael L | Overall ExperienceThere were no lights in the units themselves, which was very inconvenient. The units were secure and well lit outside of the units.
MATT S | Overall ExperienceThey would not acomidate my disability without paying more money. They called it an inconvenience.
Rebbeca J | Overall ExperienceYou were unwilling to acomadate to my disability without charging me more money
Rebbeca J | First ImpressionsProfessional. The only problem was checking in took a very long time.
Teresa D | First ImpressionsThe staff at this facility is so nice. They are so friendly and helpful. The knew how to help us and what we needed. They are the best!!
PAT B | Overall ExperienceAlaska was so helpful and couldn't have asked for a more helpful uhaul representative.
Kristen G | First ImpressionsLove the wider hallways! Made pushing the carts and big pieces of furniture much easier. Moving is hard and it felt super easy to haul things back and forth. The security door swipe feature is also really nice. Everything was awesome! If I ever need storage again I’m calling U-Haul first!!! Thanks for making a difficult situation of moving and storing much easier and convenient. LM
Lisa M | Overall ExperienceShana was an exceptional help after another location was unkind. I really appreciate Shana being welcoming, accommodating, and quick to make things happen. I got all my needs met in less than 30 minutes. Great location!
Nathaniel E | First ImpressionsGenuinely loved this facility and the people here! They were so kind and helpful. I am so grateful for their kindness, flexibility, and help. They made a stressful process a lot less stressful!
Britta F | Online Move InGreat facility I put my things away for years and I had no issues whatsoever. The line was very easy automatic payments were great, and the staff was very helpful.I’m
Tamunotonye B | Overall ExperienceGreat management Alaska Laska! Everyone was very friendly and helpful. Mr. Haun ghgraphic@aol.com
Galvan H | Overall ExperienceAmanda-Jean is clearly someone staff are comfortable calling on for help and she willingly and patiently gives it. She is also supportive and encouraging to her clients. She’s sympathetic to whatever circumstance may require the service you offer. My only complaint is not making smaller units more accessible (no stairs…or an elevator). The lack of that “forces” me (a 69-yr-old woman), into the more expensive unit. This is disappointing and feels discriminatory.
susan w | First ImpressionsExcellent facility awesome customer service ery helpful
Jazmar W | Overall ExperienceThere were issues with the security system which delayed us moving in on time on Tuesday night (after hours). On Wednesday morning all of the staff were as helpful as they could be to get all our questions answered and out of there as quickly as possible. Amazing customer service from the staff more than one employee went out of their way for us which we really appreciated!!!
Melissa S | Online Move InThere should be a door available near row 16. The height and width of the very long hallway required to get to the row is very inconvenient
Schkeena H | Online Move InWe had a great experience. Amazing and helpful staff in the Midvale, UT
Arleen J | Overall ExperienceThe hallway is too narrow and lack of entry points for row 16 just make the entire process of account unit inconvenient
Schkeena H | Online Move InAmanda Jean made my storage experience a nightmare. Literally lost sleep
Carrie B | Overall ExperienceGreat product, helpful, friendly staff, an excellent value, thank you and keep up the good work!
steve F | First ImpressionsI rented two storages in Alaska, laska was very helpful. They treated me very good was very clean and my belongings were kept very nice when I unpack them I would recommend this U-Haul any time and I will be using them in the future for rentals as well. Thank you very much for being very good and having good customer service.
Tonya S | Overall ExperienceThey were all very helpful and Amanda Jean was great above and beyond
Raul M | Overall ExperienceGreat staff, and service , very helpful
Oliver L | Overall ExperienceThe storage unit was very accessible and perfectly maintained!
Sheng P | Overall ExperienceStellar.
Brandon J | Online Move InThe staff here was really nice, very accomidating. They go above customer expectations.
CARRIE A | First ImpressionsIt's really hot in there, little space, the manager lied saying I wasn't at the storage when people were in it. But I was I walked out to my car. And when they called me about it they didn't even let me talk. I would never get a storage from them again.
Andrea G | Overall ExperienceThey were extremely helpful at this location. They helped us when none of the others would because we had out of state licenses. The staff was great and willing to work with us and we are very grateful to them!
kristen b | First ImpressionsThe price is getting too high. I kept getting price increase emails.
Nihal S | Overall ExperienceEasy transition in to the storage and fast service with great communication
Robert K | First ImpressionsZero lighting in the unit, hours of access were terrible, zero trash cans to dispose of packing material. 0/10
SAVANNAH P | Overall ExperienceAlaska runs a tight ship his employees are crazy helpful and always so willing to assist!! They help with making sure i pay as little as possible knowing i am a single hard working parent. I will always use and recommend this facility!
REALENE O | Overall ExperienceYou charged me 204.00 after I moved, I called and was told sorry and would get a reversal and they still charged me and I had to file a dispute with my bank! Manager refused to get on the phone with me when I called! Manager should be trained on customer service and ethics!!!
Taunya B | Overall ExperienceThanks Amanda Jean you were great
ALICIA B | First ImpressionsThank you for your kindness
Shirley M | Overall ExperienceClean; accommodating
Taunya B | First ImpressionsA joke
Amanda S | Overall ExperienceMy first contact was Nick, he was helpful. Upon arrival that afternoon owner was helpful.The unit choice limited and my new unit was far from the door. Movers count steps and it was $1.00 per step, that was unfortunate. But the Semi-trailer had zero issues backing up to the access doors. The 11 steps up to the unit were not too challenging but for movers (&my bad knees) it can be an issue. 👍🏼 However, the woman, who had taken some time to show me another closer but larger unit, as she was tidying up another two units that woman was absolutely amazing. I wish I could remember her name. I’m looking forward to not having to worry about the unit or the security.
Deanna A | Online Move InAlaska you have some awesome employees who know how to bring customers to ease I will be a forever customer and share my experience always NICK, DAVID, Ty, and AMANDAJEAN are my hero’s Amanda Jean saved my life thank you so very much
REALENE O | Overall ExperienceEveryone was awesome
Isaiah G | First ImpressionsI just needed a friendly face and some help to keep my boat flowing! Walked in got awesomely welcomed by everyone, and Nick offered to get my boat rowing I roar through the.next day David and Ty sail me thru massive waves the next day called Alaska stirs me into Amanda genes arms because I moved into a bigger unit without permission as I could not access my newly assigned unit Alaska sent me to a kind knowledgeable awesome person who did her job and very well as i smoothly sailed into an open door! This location has never let me down they do what very little people know how to do be humane with true compassion pricy but I would go anywhere else thank you with all our hearts Mahalo the RO’s
REALENE O | First ImpressionsJust wanted to say thanks
carmen v | Overall ExperienceBe nice if I had known no elevator. Also, halls were really narrow for getting furniture down. Finally, I was asked for info (addresses) that I would have had if I had been warned that I would need it
Kelly B | First ImpressionsОк
OROZBEK K | Overall ExperienceOnly rented storage for a month. Told lady assisting me as much. She said that’s fine and only added my debit card and said it would close out. Checked out before my month was up and then I received lien notices about paying for the next month. Took hours to get a hold of someone- finally had to go down to talk to someone. Was finally resolved. But so so so inconvenient.
Lindsay R | Overall ExperienceAddie helped us and everyone helped us when we've gone in so nice, and kind and helpful
Shirley M | First ImpressionsHonestly we didn't actually move in realizing that our plans changed drastically is less than half a day, but it was very clean and secure.
Charles P | First ImpressionsThey were very pleasant and helpful with our crazy situation.
Melinda G | First ImpressionsGreat friendly staff, super helpful! One of the best uhaul establishments I've experienced. Definitely a good crew who knows what their doing!
Brett B | Overall ExperienceThe staff were excellent
Daniel S | Overall ExperienceAccess to small units limited to a 300-500 ft walk from entrance while there existed access within 40 ft. Unnecessarily inconvenient.
RAYMOND B | Overall ExperienceEveryone that I met there was very nice and helpful
DENNIS H | First ImpressionsIt would have been better, if the person at the call center would have set it up right. In stead of us being able to get into the storage that night we had to wait one more day. Which made us have to rent another truck to move. Also the unit wasn't as big as we needed. We had to rent another unit also.
Barbara M | Overall ExperienceJust need 24 hour access. Work late
Joyce S | First ImpressionsThe location is already difficult to get to with a gate and 2 boxes that you need a card to access each and every time you take a load from your belongings, but all of the staff is in training. Meaning, no one on staff understands that a nightly walk through to see what storage units have vacated that day is not optional. Every day. When I arrived they did not know which units were available, and a month after I moved out they attempted to charge me 2 times on a one months free storage that was only used for approximately 12 days, but less than 19 days with our a doubt. Know which units have vacated is the main goal.
Chastity L | Overall ExperienceI would like to have access to storage after office's hours. Thanks you
carmen v | First ImpressionsWe got there 15 minutes before our appointment. They were very helpful and worked around us unloading into our new storage unit, and turning in our truck and auto dolly.
SUSANNA H | First ImpressionsThis was a drive up storage rental. The reason we rented here was because of the easy drive up access. Without any communication to renters, they put a wall up and no longer allowed drive up access. They also raised the rent for now less services. Staff was unhelpful when asking why this was happening and then the location to enter the storage was completely moved to the opposite side of the building, again without any communication or notice to renters. This was a horrible renting experience and has potentially caused me to never return to uhaul again. I Will never recommend this location to anyone.
Peyton S | Overall ExperienceAwful.
max m | Overall ExperienceIt has been a good experience. I really liked the online check in. I didn't have to wait in line at the desk forever or on the phone forever.
Rana M | Online Move InHonestly best experience at a U-Haul location so far.
Ian D | Overall ExperienceOnly one day I was not able to drive into covered loading area because of construction. I was able to work around the inconvenience. Great staff, they were very professional and helpful. HappyDay
LIONEL F | Overall ExperienceDue to this facility's remodeling plans, my tight deadline to get things into storage and the winter weather/storms, putting my things in storage here became one more stress that I didn't need. Day 1: I was informed that the big garage door was inoperable and I'd have to use a small, residential-home sized door to bring my things in. Didn't realize that there's a pretty big step to get into and out of that door and there's no ramp. I witnessed one man try to maneuver a flat-bed cart out of the parking lot up that step, and as he leaned his body weight into it, the stop stopped him immediately causing the cart's handle to jam into his torso/ribs/gut. That's a safety issue. Also, someone else pointed out having one door and not ramp is not ADA compliant. Day 2: The card scanners had been removed. Evidently this was out of the control of the employees who work there. I had try other doors and go around the building and wait in line for several minutes then ask an employee to let me in to the only working door that leads to my unit. The door was propped open with a wooden block. This did not feel secure in any way. There were other things that were inconvenient or annoying. Why was I automatically assigned a unit up 12 steps/stairs? I ended up donating a heavy $230 weight bench because I am moving alone and lugging that thing solo up and down 12 steps was the last straw for me. Anyway, the staff was friendly under the circumstances and did their best, but the remodeling situation over there requires a lot more time and patience than I have right now. I ended up renting a unit at Cubes which is comparatively convenient, well designed, accessible when they say they are. Cubes is also gated and even has elevators for people who have storage space on the upper floors. I hope the remodel goes well, but in the meantime, it's probably better to fully inform customers of what the remodel will mean for them. I definitely appreciate the free month they generously gave me though!
Paige M | Overall ExperienceThanks for by professional
RAMON M | First ImpressionsThank you. It's hard to find anyone these days that even know where they work yet alone their job. Your employees are awesome andi appreciate them very much
Amanda S | First ImpressionsThe new wall creates a bottleneck and narrow hallway. This leads to frustration and moving delays for all customers. Steve, you and your staff were great to work with. Adding that wall was a horrible idea!
James C | Overall ExperienceStill in the process of putting my thing in my storage unit. But the staff are helpful and able to answer any questions while showing me the property and unit.
JASMINE P | First ImpressionsGreat employees that provide Great Customer Service!!!
Albert A | Overall ExperienceThank you for all the help you gave me and my family. Well, get to an unknown place and find friendly people like you, who not only helped me but also guided us. Thank you Atte: Jorge
Jorge H | Overall ExperienceI love the reused room
Diana M | First ImpressionsStairs with out elevators or a better way to get your stuff up then landing is a bit inconvenient... an absolutely nowhere did anybody have any climate controlled big enough units.. other then that everything was amazing so ty guys for making a stressful time a little less stressful..
CLIFFORD B | First ImpressionsVery thankful I was able to secure a storage unit same day. I was able to save my grandmothers things which is priceless to me. It was stressful move and the staff made it easy and safe. Thank you!
Rachael L | Overall ExperienceVery pleased
John H | First ImpressionsVery friendly place always so helpful n they always
Diana P | First ImpressionsYour map and advertising says "drive thru loading/unloading". There is only one way in/out. Which is difficult with a trailer. It would be nice if you updated your advertising.
Tom P | Overall ExperienceOver all experience was great! Would recommend Uhaul to friends and family.
Kendra E | Overall ExperienceGreat Customer Service
Danny H | First ImpressionsI loved it here!
KAITLYN L | Overall ExperienceVery friendly and accommodating
john c | Overall ExperienceI found the staff and customer service personnel very friendly and accommodating. I’m not easy to impress, but I was VERY impressed.
Robert B | First ImpressionsGreat service
Eli B | First ImpressionsCustomer service was not there by Amanda. I’ve always have had a great experience, until yesterday. It made my trip across country end frustrated. No one wants to drive 32 miles across country and have to deal with the attitude Amanda displayed yesterday. I chose to drive another hour back the other direction just so I wouldn’t have to deal with her .
Kathleen H | First ImpressionsThe map indicates "drive thru" loading/unloading. However, there is not a drive thru. I went in with a trailer and had to back out. You should update your facility map to indicate one way in and out.
Tom P | Online Move InYour employee Amanda customer service skills made me decide that after 3 days of driving and as tired as I was, was not worth the attitude she displayed. I can understand, she may run a tight ship, but work with you customer. Don't make them feel that it was a mistake to choose uhaul.
Kathleen H | Overall ExperienceWe were at your location just before 8p. Your staff was very helpful. It would have been more convenient for us to use the drive in drop off. I did call ahead and was told I would have access if I got there by 8p. I did have access (through the man-door) but we would have come sooner had we known about the cutoff time for the drive in - or even know anything about it at all. It's such a great service! My only comment would be to communicate a little more info to those who make the effort to call in. I didn't know to ask the questions. Otherwise, I was super impressed with your staff.
holly m | First ImpressionsVery helpful
john c | First ImpressionsInstructions on storage hours were not clear to me, there should be a pamphlet with hours on . The rep said to me briefly But not clear at all. I ended up moving my stuffs after the rolling door hours.
Theresa T | Online Move InPersonal muy atento y amable
cecilia r | First ImpressionsTy for being extremely nice and helpful. Moving into my storage unit was a breeze.
VIRGINIA M | First ImpressionsEveryone was terrific. Very helpful. The most difficult part was calling and trying to reach a live individual. That was impossible! Worse was driving up and seeing employees standing around talking on texting but yet too busy to pick up the phone so I had to drive 30 miles to storage unit to ask a question in person. Otherwise staff was friendly and helpful when I was there in person!
Lillie G | Overall ExperienceTerrible move out experience. And now I am being billed again and getting lein notifications even though the office knows I moved out at the beginning of the month (July). I will never use UHaul again. My storage is empty and I am getting late notices. And staff was rude to me when I moved out.
RON J | Overall ExperienceI was discriminated against by a person under your employment”.
Carla V | Overall ExperienceTerrible! I will NEVER give U-Haul my business again.
RON J | First ImpressionsStaff was very helpful and Awesome
Debra H | First ImpressionsEveryone there was extremely helpful and nice. Especially Natasha.
GORDON L | First ImpressionsI really liked having the indoor storage, but the access door wasn't quite tall enough for the storage unit I bumped my head a couple of times.
Jewell C | Overall ExperienceThe only storage units available were up a set of steps and down a hallway. A problem when moving heavy items. If there had been an elevator would have rated higher.
PETER T | Overall ExperienceVery helpful in every aspect.
Bruce S | First ImpressionsThe associate, Natasha vasquez, was very helpful. She was compassionate and understanding in my situation and was able to get me into a unit that was suitable for my needs. She also was able to arrange for me to drop off my uhaul truck at her store as it was scheduled to drop off at a different location. In my opinion, she worked some magic and probably deserves a raise.
Janet T | First ImpressionsEvery staff member I encountered was courteous and professional. Keep up the excellent work!
JOSE P | Overall ExperienceThe U Haul is very nice and friendly it was amazing Even we get free storage for one month thank you for helping our needs .
IBRAHIM F | First ImpressionsThe people that I spoke with on the phone, the reservation people were not that nice. They acted as if they had somewhere else to be, lost my order and when I tried giving them my reservation number, he acted as though he didn’t even want it. Very rude on the phone. But when we got down to the storage facility, the Uhaul people were very helpful and showed me how to use the card and showed me where my storage was. All in all, I give Uhaul a 6 out of 10 this time for your service. I was great full for the help on such a stressful moving day.
Kathy S | First ImpressionsStairs to the storage locker made the move much more difficult
PETER T | First ImpressionsThe ladies at the desk were friendly, efficient, and informative.
JOSE P | First ImpressionsFast and friendly. Made moving so simple. Team was friendly and very helpful. They saved me nearly $200 because they knew of promotions I didn’t!!!!
Kristen C | First ImpressionsI wasn't expecting my staff to be there in the storage but finally I received a call from U-Haul customer that I still have my staff in their storage and I went there to get it all and they were still there since 2019 up to now.
Aweis O | Overall ExperienceGreat staff always helpful and accommodating. The facility was always clean
MARK S | Overall ExperienceWhen I arrived for storage the staff gave me too small of a unit because they assumed my trailer was a smaller size than it actually was and I had reserved a bigger unit in advance. If they had looked at my account and reservation to begin with they would've seen the trailer was a 6x12. After unloading a few items I knew it was too small so they said they were overbooked by ten units and didn't have a bigger size. I reserved everything in advance so after they looked on computer and me telling them I absolutely need a bigger unit they magically had my original size available. When I moved out and closed out the unit on Dec 1st they could not find my storage unit under my name. They had put both my first name with my emergency contacts name. So the guy who originally put my info in the computer messed up and did not even seemed like he wanted to be there or was new but none of this is my problem. I was glad to have had the free first month because I definitely wouldn't have wanted to pay for all these unnecessary employee errors. I won't recommend this location and won't be going back.
CAMI g | Overall ExperienceMy only feedback is that hallways are narrow and doors not very wide or high enough. Also there is no elevator to the second floor.
DARYL C | First ImpressionsThe check out and desk people were all overly helpful. They helped with all issues and made everything go smoothly.
Danielle O | First ImpressionsYou should offer pro rated rent for the last month. I think it’s predatory to have me pay a full month’s worth for 3 days
JUAN D | Overall ExperienceShana was very helpful
Shannon R | First ImpressionsEveryone inside were so nice and helpful They gavee unit 1818 which was a end unit after driving _ days from NH to ut. Couldn't of been happier with the service and the way they helped us in a time of need
Ben W | Overall ExperienceIn the beginning it was excellent but as time went by I attempted several times to get a hold of the site manager, Steve Bendixson, by phone (almost every time it went to a customer service person not on site despite the phone number being supposedly to the store and that c.s. person said they would email Steve but I never got a reply, by email (only responses came during the last few months but generally meant my still having to go to the store --I had asked that he phone me as I use a wheelchair and now live quite a bit away and have to use public transportation). When I moved 1/2 of my belongings to a smaller unit I wasn't told I no longer had 24 hrs access so ended up making a trip to move the last of belongings out for nothing with volunteers. So score at beginning of lease until July of 2020 would have been a 5/5 stars then it slowly dropped and by the last month it was down to 1/5 but after a call to corporate office with the complaint Steve emailed me (again I had to go down because of his not calling which wasted almost 45 minutes of my time as this could have been done in the phone call) I would say it was at a 1.5 star. I am also at a loss as to why my unit had a padlock on it for supposedly lack of payment but my bill was current (luckily I had checked my unit during one of those having to come in person trips just before I took the last out and went and got Steve to look as he didn't believe me telling him of the presence of the special lock and posted notice). Your phone system needs updating to include a way to speak with the store directly and if someone has questions about the storage unit.
jessica e | Overall ExperienceI have never been so stereesed out in my life I live in Orem drive here 3 times and u guys had no storage fir me finally gave me one upstairs 5x5?it didn’t fit so I still have my stuff in their getting another storage it’s been a night mare 3 days it took to get a 5 x 5
Tiffeny R | First ImpressionsYour Staff was not helpful. Would not work with us in some special circumstances. Told us we were all set and would make it work for us so we were ok with the price. Then to find out they did not help in any way....... Not Happy!
Mark F | Overall ExperienceStorage unit was clean. Access to the unit was difficult because there was often someone parked right in front. The staff seem very uninterested or even put out to help.
Adrain B | Overall ExperienceNeed lights in side storage room. No matter d side of storage rooms
STEPHANIE P | Overall ExperienceDidn't like the fact of the prices increased every month way too expensive
BRIAN B | Overall ExperienceThey are the best team at this Uhaul location. If I could have given higher scores, I would have because I am sad to move away and end my time with them... Wish they could come with me. Steve's the best!!!
Bradley G | Overall ExperienceExcellent customer service and efficiency!
Danielle B | Overall ExperienceFor the space like a "less than a small closet size" the cost is too high and should remain I feel around $70-75. I would pay that as I was there over 20 years and felt even $99 was too high, when the increase to so much higher was made and deadline the 27th is why I had to find another place to store my piano and only a few inches of space left for christmas village boxes of ceramics too high in cost when on a fixed social security of $900
SHARRON C | Overall ExperienceHad trouble with after hours drop off internet service
John B | First ImpressionsNo comment
VERONICA F | First ImpressionsWe rented the unit at the start of the pandemic to store items my son didn’t need at home when the university closed. The staff made us feel comfortable renting and leaving items. They were awesome anytime they saw my son come in or out. If we need storage again, we will be back! Thank you.
MaryAnn P | Overall ExperienceThe csrs did not provide information that would have been a deal breaker for me and caused me to spend extra money. They were helpful with basic knowledge but information one really needs to have a satisfactory experience was lacking.
Jada R | Overall ExperienceClean, material is at its place, heated storage. The people working there are great and friendly. This unit is perfect.
Ilana H | First ImpressionsShannon was incredibly helpful and made my move just a little bit easier. Thank you so much Shannon for all everything. You're the best!
Ramon Z | First ImpressionsI haul experience was great. At the end of our move we had a problem with a delay in access to our new home. It wa Sunday, it was time to turn in the trailer and my stress level was going up. Lucky for me, Shanna was the one working that day. Her calm, efficient handling of my problems was spectacular. She is a tribute to your office. I cannot praise her performance enough. Thank you for providing such a competent person on a Sunday. Grant Bagley
Grant B | Overall ExperienceCrew was helpful and thorough. Really felt like our things were secure. The place is well managed.
Anne C | Overall ExperienceI like the climate controlled storage for some of my paintings.
Robert D | First ImpressionsIt is very dusty and dirty in the storage in general. Needs a clean.
Tracy G | Overall ExperienceThe only thing I was displeased with was that we had reserved our truck a month or more in advance from a location near our home and it ended up not being available and we had to drive an hour away for a truck a day later. But they did give a little discount and people were very friendly and the storage unit was great.
Jennifer S | Overall ExperienceI cannot say enough good things about Steve and his staff. The young lady who seems to be in charge when Steve isnt there is amazing as well. We had some tough times because of Covid like thousands of other people. They were so kind and helpful and so willing to work w us on anything we needed. I work in the service industry and these two people made uhaul look like the best company for moving hands down. They both deserve recognition and raises. Kudos to the staff at 3900 south state street in Salt Lake City. They are above and beyond truly amazing at what they do. Cheers!
Chris H | Overall ExperienceI will never use your services again
Richard D | Overall ExperienceI had such a bad experience in Ogden I was tired and stressed and had a truck load that was supposed to be stored in Ogden They did not have my reserved 10x10 They were of no help I drove back to Murray where I was supposed to return the truck and they could not help I couldn’t return the truck it still had my load It was almost closing and you were kind and helpful and I thank you
Kim H | First ImpressionsIs very well located and very convient to get to there very friendly people id recomend them to anybody...
TOMMY W | First ImpressionsCongratulations! U-haul is the best company. Every staffs are friendly and everything is fast. We don’t have to waste our time.
Marcelo V | First ImpressionsGreat experience
TARIK A | First ImpressionsThe staff were courteous, knowledgeable, and efficient. I am happy with the service I get from this U-Haul location.
ROBERT N | First ImpressionsVery pleased with my experience.
Maxwell C | Overall ExperienceEveryone was very kind and helpful. They went out of their way to assist us.
Richard S | Overall ExperienceThe staff was very rude. I have still not received my uboxes in Tulsa.
Jeanne O | Overall ExperienceI will recommend this particular u haul,Steve the manager is the BEST
Anane A | Overall ExperienceRidiculous. Absolute joke
Amy M | Online Move InExtremely helpful & friendly staff. Will definitely recommend.
Natalie S | Overall ExperienceUhaul did not have the trailer that I rented a week in advance. I had to get a smaller trailer instead. I wasn't able to bring everything I wanted on my move for this reason. When I had the hitch installed at Uhaul, they forgot to install the ball, ball mount, and pin. They also forgot to leave my car key inside the car. I had to drive back down to pick up those items.
Marshall S | First ImpressionsTerrific customer service, friendly and very helpful. Highly recommended!
LAwrence K | Overall ExperienceHoping to see a partial refund. No lighting in units, was not informed I couldn't be there after 7PM and was quickly rushed outside where I had to load the rest of my things in the parking lot. Very disappointed they could not wait 5 minutes for me to finish. I will be posting a bad reviewbon Google, yellow pages ect. once we come to and agreement I will reconsider 5 stars
Kevin A | Overall ExperienceEveryone we encountered was very courteous and professional.
Curt M | Overall ExperienceInitial problems with the computer system not allowing me to reserve the size I wanted even though available and when I arrived the reservation was for the following month but in person the facility is great and the staff was very friendly helpful and competent.
aya W | First ImpressionsYour employees were rude unprofessional and i will not be using uhaul ever again.
John K | Overall ExperienceNever had any problems!Excellent service and location!
john l | Overall ExperienceI would say it was a great experience except that two days after i paid the rent my apartment was ready to move and i ended up paying for an entire month with using it and no one could give me a disco
Flavio F | Overall ExperienceGreat Stafff
KESHA H | Overall ExperienceThe staff was great. They were friendly and super helpful to me!!! They went the extra step. I’ll Working with them is one of my better experiences with storage and truck rentals.
JEANNA H | Overall ExperienceClean and very helpful employees.
Brandon E | First ImpressionsI left repeated telephone messages and the staff never returned my call. The failed to set me up for automatic payments at my initial visit and then cheated me out of a $15 late fee.
Nancy B | Overall ExperienceThank You for everything
Karen B | Overall ExperienceSteve and his team were exceptional. Even with some technical glitches for the card access, they were always ready to assist with a friendly greeting and cheerful approach. Thanks!!
Kevin B | Overall ExperienceI am trying to find my storage unit that your company put my belongings in if someone can call me or email me asap i would appreciate it my name is Troy
Scott P | First ImpressionsGreat service.
Katia A | First ImpressionsDont like
Joan C | Overall ExperienceThe staff was very friendly and helpful.
JEANNA H | First ImpressionsUnits were not air conditioned
Jeremy M | Overall ExperienceClean and secure facilities. Good access.
DAVID H | Overall ExperienceI used U-haul for short term storage (2 months), truck rentals and moving supplies. Friendly & efficient team. Louie made every visit positive, always smiling and helping me at every turn, top notch!
Bradford K | Overall ExperienceYour service is very quick and efficient I will recommend your services to others thank you Mr.Carter.
Robert C | First ImpressionsI'm a long time user of Uhaul. I'm a medical professional recruited to work at your local children's hospital and was treated very poorly at your store. Please contact me concerning my experience.
William H | Overall ExperienceAll went well.
ROBIN J | Overall ExperienceExcellent service
ROBERT G | Overall ExperienceA car was parked and left in the unloading area for over an hour, and the female Uhaul rep was uncaring and unhelpful. Two other employees were extremely rude and bad mouthing customers.
Christine H | First ImpressionsGood employes helpful
victor s | First ImpressionsAll was well up until I learned that U-Haul does not allow for pro-rated storage space leasing. You pay for a full month even if you only need a few extra days. And that is U-Haul Law!
JOSE M | Overall ExperienceThis is a great business.
John N | Overall ExperienceGood staff reception and care while showing me the storage options. Everything was fast and smooth.
Andre D | First ImpressionsVERY CLEAN FACILITY. STAFF WAS VERY FRIENDLY AND PROFESSIONAL. VANS WERE ALSO CLEAN AND IN GOOD WORKING ORDER. POSITIVE EXPERIENCE ALL THE WAY AROUND.
dennis s | Overall ExperienceFANTASTIC EMPLOYEES
BOB z | Overall ExperienceI arrived to remove my belongs from the storage unit and rented a truck to move it. The staff was very helpful and the one gentleman made sure we were taken care of at the entrance to storage area.
leanna p | Overall ExperienceExcellence in delivering storage moving protocol! Gracias!
Eric J | Overall ExperienceExtremely professional and friendly staff. Clean facility. Will return.
Maria O | Overall ExperienceTop notch facility, made the relocation experience so much easier.
MICHAEL K | Overall ExperienceI forget who helped me but he was really really great, he was polite, knowledgeable, and quick with help I would recommend this place to anyone due to the helpfulness of this employee
Kyle M | Overall ExperienceThey were very good and I enjoyed working with them in storing my stuff for longer than I thought I would.
Curtis H | Overall ExperienceFar easier to access my uboxes than expected. Employees were helpful and friendly
Alexander F | Overall Experiencehard to reach by phone. not very helpful at all. left messages with switchboard and never received a call back. told us one thing and then after paying, told us they would be charging extra.
Quality A | Overall ExperienceVery good customer service. Thanks.
David S | First ImpressionsGreat experience
colleen H | Overall ExperienceFriendly employee's
STEPHEN V | Overall ExperienceDidn't visit the actual storage site but the boxes arrived on time and were picked up on time. They were sturdy and came with plenty of packing blankets. Our goods arrived safe. Thanks!
ruby j | Overall ExperienceI found the Uboxes to be exactly what I needed. Kara was amazing! She was very friendly and super helpful. I would recommend UHaul boxes to everyone.
Melanie S | Overall ExperienceThey delivered and were professional
Alexander T | Overall ExperienceDelivery and pickup were done on time and efficiently! Thanks for making my move easier
donna o | Overall ExperienceNo issues with entire move, would recommend
JEFF B | Overall ExperienceThis is a full service corporate operation. Awesome management!
Deborah L | First ImpressionsFar better than I expected.
Lucy K | First ImpressionsI was treated very well. I called & truck reservations & storage @ same time by UHAUL on 53rd State. I was quoted $69 for lower unit. It was $25 more. Service was great & friendly.Do you record calls?
leanna p | First ImpressionsStaff was super friendly and helpful!!!
Megan K | First ImpressionsNice people
Fernando R | Overall ExperienceWas way to expensive for what size it was.
richard M | Overall ExperienceBeen a customer for years & the new prices are just a little too expensive for me.
Tahzwan T | Overall ExperienceGreat people to work with. Very accommodating and delivered my U-Box exactly when I wanted it. The area manager Cliff was fantastic.
Robert K | Overall ExperienceThis is an outstanding U-Haul location! Helpful employees, very service oriented. When signing contracts, etc, I never felt I had to worry about hidden charges, or getting dinged with extra BS charges
fred l | Overall ExperienceVery good customer service. Clean facility.
LORETTA C | Overall ExperienceThanks U-Haul! Very pleased from beginning to end.
Thomas P | Overall Experience. .
Aman J | Overall ExperienceVery customer friendly people. Willing to do what it takes to get the job done.
Michele B | Overall ExperienceGreat people
Gabriel J | Overall ExperienceThe staff was so nice and very helpful with everything from rental of truck and storage unit
Yoko N | First ImpressionsGood experience
Pam C | Overall ExperienceI used the U-Haul pod system. The workers were very helpful and kind. The St. George team headed by Debbie made our move happen in just a few hours. She is an exceptional customer service person.
sue t | Overall ExperienceNever went to the facility but the team that delivered my box were awesome.
Jason T | Overall ExperienceWonderful, easy, convenient. U-Haul made moving to Salt Lake as easy as moving can be.
Barbara B | First ImpressionsGreat.
Joshua H | Overall ExperienceThis is the best U-Haul location I have seen. Clean & secure, great management, helpful & friendly staff. I highly recommend them to anyone looking to rent a storage unit, truck, or trailer!
Allen B | ReservationGreat staff and a great facility (thanks to Steve).
Mark L | ReservationVery friendly and helpful . Kept me informed through out
Pat G | Overall ExperienceI told them we lost are check and they said I couldn't get my stuff never again
Spring M | Overall ExperienceThe facility met our needs
stephen M | Overall ExperienceWe had a UBox brought to our home. Kara called near the end of each month to see if we needed to extend our contract and was always easy to work with and sincerely friendly.
Elizabeth P | Overall ExperienceMy initial phone contact did not explain the full charges for my U-Haul Box from Greenfield MA to SLC UT. There were additional charges, that were understandable, but never initially explained.
Richard H | Overall ExperienceExcellent staff!!!
John J | Overall ExperienceAn excellent way to move a small amount of belongings.
Lizabeth H | Overall ExperienceEverybody was very helpful. The young man who was moving the U-Haul trucks around was driving very fast and stopping very quickly around the yard! We did not feel safe walking around the facility.
Eliza A | Overall ExperienceUhaul staff and company is very helpful. Thanks crew.
cynthia d | Overall ExperienceNa
Frank T | Reservationit was handy
Duane M | Overall ExperienceCommunication between drivers and the facility and the main UHaul office was poor. I had to tell them our new address on 3 separate occasions. It was an inefficient experience
Kate L | Overall ExperienceWe used U-boxes that were very convenient. They were the only type of pods we could get in our area which is out a ways from any sort of city. They contracted with a man that delivered them for us.
Carolyn L | Overall ExperienceEveryone was friendly, helpful and courteous. A very good experience!
Michelle B | Overall ExperienceKara delivered my Ubox to my house. She was great to work with. There was not an N/A option on the survey so i answered positively on the rest of the questions because of my experience with Kara.
Angela C | Overall ExperienceThere was quite a wait on Saturday morning and they could have used more staff. However, the manager who checked us out was incredibly helpful and really knew his stuff.
Jane J | Overall ExperienceThe customer service is always great as far as the staff being friendly and personable, except for one person the Ubox department. I have a a few things stolen from my time with Uhaul.
chelsey k | Overall ExperienceGreat experience
Keith T | Overall ExperienceI did not go to the facility so I cannot rate those items accurately.
SOPHIA K | Overall ExperienceThanl you
anita n | ReservationFast and courteous service. Thanks!!
Noemi S | Overall ExperienceKathy Thomas was really helpful after finding out we also had a 2nnd U-box. She advised us of our next steps and informed us of what she will be doing. I also have never been to the facility.
SOPHIA K | Overall ExperienceTruck was great but.. Arrived 9:00 AM Sun. morning to return the rental truck. Sign says open 9:00 AM .... 9:20 still no one. I barrowed another customers phone to checkin on line. Not happy waiting
CINDY M | Overall ExperienceThank you for your prompt and careful help
maryann p | Overall ExperienceThe U-store pods were a perfect way for us to move--much better than getting a storage unit for two months and having to load and unload everything twice!!
Jeff W | Overall ExperienceGreat facility, customer service, and location. Just wish you didn't have to pay extra for 24/7 access.
CYNTHIA W | Overall ExperienceThe staff was very helpful. They made it possible to access my Ubox earlier than anticipated and made my next couple of weeks easier than they would otherwise have been.
Natalie Q | Overall ExperienceThe staff and general manager at this location are very helpful and ready to help all the time. Thank you.
Bradley G | Overall ExperienceFantastic staff at Vonage appreciated everything
Brandon M | Overall ExperienceKathy, who delivered and picked up our U-boxes was great.
Ricardo L | Overall ExperienceEntire process was excellent from beginning to end. Thank you
davey p | Overall ExperienceHelpful Staff.
Wilfredo E | Overall ExperienceUsing the Uboxes was awesome. Will never move another way again.
Catrina B | Overall ExperienceThere staff goes out of there way to help and take care of the customer.
Anita B | Overall ExperienceFor whatever reason, the last 4 or 5 months there has been ZERO PARKING for storage customers because every parking place is being used/rented to unknown people !Staff were not saying ! Major blocker!
ROCK H | Overall ExperienceGreat experience. This facility and team are why we are devoted to UHaul for DIY moves.
James K | Overall ExperienceContainers were ready before I arrived. Staff was helpful and friendly. Pleasantly surprised that none of our stuff got damaged or shifted during transport!
Jesse M | Overall ExperienceKara from UBox was awesome to work with!
Joseph W | Overall ExperiencePaid for entry anytime and was locked out several times and that cause me lots of problems in time and money and making others o double work.
Ronda A | Overall ExperienceI've never been to the Salt Lake U-Haul facility.
Anthony B | Overall ExperienceEasy to get my u-box. Driver had excellent communication.
John C | Overall ExperienceThe facility was great but calling the uhaul number took a long time, I was on hold at least 30 minutes. Once I had the order number the online site was helpful but waiting on hold was frustrating
Tiffany L | Overall ExperienceMy card had an issue with billing and Cathy at the location really worked with me to get it resolved so my family of 9 could received the Uboxes quickly.
Maria R | Overall ExperienceOur experience with Uhaul in Murray was nothing short of incredible. The staff were super friendly and helpful. We would highly recommend this location to others and we would certainly use Uhaul again
Michael H | Overall ExperienceGood service.
nathan h | Overall ExperiencePerfect moving pod experience. Thank you!
Amy B | Overall ExperienceVery helpful
JODI M | Overall ExperienceLoved it, incredibly convenient and made my life (and move) so much easier.
Ahmad C | Overall ExperienceEveryone at this U-Haul location was EXTREMELY helpful it is by far the best U-Haul location that I've used. I can't stress enough how great everyone is and I hope they are recognized for their work.
Nathaniel D | Overall ExperienceThe service was excellent, and really allowed us to clear the house will major renovation was performed. Great Staff
Ray S | Overall ExperienceI had a load of furniture I was going to move in at 4:38 am May 3 because I work all day 5am to 7pm. I couldn't access the large garage door so I could do this. I spoke with the manager on the floor
Mark B | Overall ExperienceOur unit leaked and we suffered major damage to items and were told that they didn’t have time for our “meniscual issues “
Darrel F | Overall Experience