I would highly suggest considering lowering the cost of rental equipment.
taylor R.Customer Reviews for U-Haul Moving & Storage of Salt Lake
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very helpful and Awesome
Debra H. | First ImpressionsEveryone there was extremely helpful and nice. Especially Natasha.
GORDON L. | First ImpressionsI really liked having the indoor storage, but the access door wasn't quite tall enough for the storage unit I bumped my head a couple of times.
Jewell C. | Overall ExperienceThe only storage units available were up a set of steps and down a hallway. A problem when moving heavy items. If there had been an elevator would have rated higher.
PETER T. | Overall ExperienceVery helpful in every aspect.
Bruce S. | First ImpressionsThe associate, Natasha vasquez, was very helpful. She was compassionate and understanding in my situation and was able to get me into a unit that was suitable for my needs. She also was able to arrange for me to drop off my uhaul truck at her store as it was scheduled to drop off at a different location. In my opinion, she worked some magic and probably deserves a raise.
Janet T. | First ImpressionsEvery staff member I encountered was courteous and professional. Keep up the excellent work!
JOSE P. | Overall ExperienceThe U Haul is very nice and friendly it was amazing Even we get free storage for one month thank you for helping our needs .
IBRAHIM F. | First ImpressionsThe people that I spoke with on the phone, the reservation people were not that nice. They acted as if they had somewhere else to be, lost my order and when I tried giving them my reservation number, he acted as though he didn’t even want it. Very rude on the phone. But when we got down to the storage facility, the Uhaul people were very helpful and showed me how to use the card and showed me where my storage was. All in all, I give Uhaul a 6 out of 10 this time for your service. I was great full for the help on such a stressful moving day.
Kathy S. | First ImpressionsStairs to the storage locker made the move much more difficult
PETER T. | First ImpressionsThe ladies at the desk were friendly, efficient, and informative.
JOSE P. | First ImpressionsFast and friendly. Made moving so simple. Team was friendly and very helpful. They saved me nearly $200 because they knew of promotions I didn’t!!!!
Kristen C. | First ImpressionsI wasn't expecting my staff to be there in the storage but finally I received a call from U-Haul customer that I still have my staff in their storage and I went there to get it all and they were still there since 2019 up to now.
Aweis O. | Overall ExperienceGreat staff always helpful and accommodating. The facility was always clean
MARK S. | Overall ExperienceWhen I arrived for storage the staff gave me too small of a unit because they assumed my trailer was a smaller size than it actually was and I had reserved a bigger unit in advance. If they had looked at my account and reservation to begin with they would've seen the trailer was a 6x12. After unloading a few items I knew it was too small so they said they were overbooked by ten units and didn't have a bigger size. I reserved everything in advance so after they looked on computer and me telling them I absolutely need a bigger unit they magically had my original size available. When I moved out and closed out the unit on Dec 1st they could not find my storage unit under my name. They had put both my first name with my emergency contacts name. So the guy who originally put my info in the computer messed up and did not even seemed like he wanted to be there or was new but none of this is my problem. I was glad to have had the free first month because I definitely wouldn't have wanted to pay for all these unnecessary employee errors. I won't recommend this location and won't be going back.
CAMI g. | Overall ExperienceMy only feedback is that hallways are narrow and doors not very wide or high enough. Also there is no elevator to the second floor.
DARYL C. | First ImpressionsThe check out and desk people were all overly helpful. They helped with all issues and made everything go smoothly.
Danielle O. | First ImpressionsYou should offer pro rated rent for the last month. I think it’s predatory to have me pay a full month’s worth for 3 days
JUAN D. | Overall ExperienceShana was very helpful
Shannon R. | First ImpressionsEveryone inside were so nice and helpful They gavee unit 1818 which was a end unit after driving _ days from NH to ut. Couldn't of been happier with the service and the way they helped us in a time of need
Ben W. | Overall ExperienceIn the beginning it was excellent but as time went by I attempted several times to get a hold of the site manager, Steve Bendixson, by phone (almost every time it went to a customer service person not on site despite the phone number being supposedly to the store and that c.s. person said they would email Steve but I never got a reply, by email (only responses came during the last few months but generally meant my still having to go to the store --I had asked that he phone me as I use a wheelchair and now live quite a bit away and have to use public transportation). When I moved 1/2 of my belongings to a smaller unit I wasn't told I no longer had 24 hrs access so ended up making a trip to move the last of belongings out for nothing with volunteers. So score at beginning of lease until July of 2020 would have been a 5/5 stars then it slowly dropped and by the last month it was down to 1/5 but after a call to corporate office with the complaint Steve emailed me (again I had to go down because of his not calling which wasted almost 45 minutes of my time as this could have been done in the phone call) I would say it was at a 1.5 star. I am also at a loss as to why my unit had a padlock on it for supposedly lack of payment but my bill was current (luckily I had checked my unit during one of those having to come in person trips just before I took the last out and went and got Steve to look as he didn't believe me telling him of the presence of the special lock and posted notice). Your phone system needs updating to include a way to speak with the store directly and if someone has questions about the storage unit.
jessica e. | Overall ExperienceI have never been so stereesed out in my life I live in Orem drive here 3 times and u guys had no storage fir me finally gave me one upstairs 5x5?it didn’t fit so I still have my stuff in their getting another storage it’s been a night mare 3 days it took to get a 5 x 5
Tiffeny R. | First ImpressionsYour Staff was not helpful. Would not work with us in some special circumstances. Told us we were all set and would make it work for us so we were ok with the price. Then to find out they did not help in any way....... Not Happy!
Mark F. | Overall ExperienceStorage unit was clean. Access to the unit was difficult because there was often someone parked right in front. The staff seem very uninterested or even put out to help.
Adrain B. | Overall ExperienceNeed lights in side storage room. No matter d side of storage rooms
STEPHANIE P. | Overall ExperienceDidn't like the fact of the prices increased every month way too expensive
BRIAN B. | Overall ExperienceThey are the best team at this Uhaul location. If I could have given higher scores, I would have because I am sad to move away and end my time with them... Wish they could come with me. Steve's the best!!!
Bradley G. | Overall ExperienceExcellent customer service and efficiency!
Danielle Brooke A. | Overall ExperienceFor the space like a "less than a small closet size" the cost is too high and should remain I feel around $70-75. I would pay that as I was there over 20 years and felt even $99 was too high, when the increase to so much higher was made and deadline the 27th is why I had to find another place to store my piano and only a few inches of space left for christmas village boxes of ceramics too high in cost when on a fixed social security of $900
SHARRON C. | Overall ExperienceHad trouble with after hours drop off internet service
John B. | First ImpressionsNo comment
VERONICA F. | First ImpressionsWe rented the unit at the start of the pandemic to store items my son didn’t need at home when the university closed. The staff made us feel comfortable renting and leaving items. They were awesome anytime they saw my son come in or out. If we need storage again, we will be back! Thank you.
MaryAnn P. | Overall ExperienceThe csrs did not provide information that would have been a deal breaker for me and caused me to spend extra money. They were helpful with basic knowledge but information one really needs to have a satisfactory experience was lacking.
Jada R. | Overall ExperienceClean, material is at its place, heated storage. The people working there are great and friendly. This unit is perfect.
Ilana H. | First ImpressionsShannon was incredibly helpful and made my move just a little bit easier. Thank you so much Shannon for all everything. You're the best!
Ramon Z. | First ImpressionsI haul experience was great. At the end of our move we had a problem with a delay in access to our new home. It wa Sunday, it was time to turn in the trailer and my stress level was going up. Lucky for me, Shanna was the one working that day. Her calm, efficient handling of my problems was spectacular. She is a tribute to your office. I cannot praise her performance enough. Thank you for providing such a competent person on a Sunday. Grant Bagley
Grant B. | Overall ExperienceCrew was helpful and thorough. Really felt like our things were secure. The place is well managed.
Anne C. | Overall ExperienceI like the climate controlled storage for some of my paintings.
Robert D. | First ImpressionsIt is very dusty and dirty in the storage in general. Needs a clean.
Tracy G. | Overall ExperienceThe only thing I was displeased with was that we had reserved our truck a month or more in advance from a location near our home and it ended up not being available and we had to drive an hour away for a truck a day later. But they did give a little discount and people were very friendly and the storage unit was great.
Jennifer S. | Overall ExperienceI cannot say enough good things about Steve and his staff. The young lady who seems to be in charge when Steve isnt there is amazing as well. We had some tough times because of Covid like thousands of other people. They were so kind and helpful and so willing to work w us on anything we needed. I work in the service industry and these two people made uhaul look like the best company for moving hands down. They both deserve recognition and raises. Kudos to the staff at 3900 south state street in Salt Lake City. They are above and beyond truly amazing at what they do. Cheers!
Chris H. | Overall ExperienceI will never use your services again
Richard D. | Overall ExperienceI had such a bad experience in Ogden I was tired and stressed and had a truck load that was supposed to be stored in Ogden They did not have my reserved 10x10 They were of no help I drove back to Murray where I was supposed to return the truck and they could not help I couldn’t return the truck it still had my load It was almost closing and you were kind and helpful and I thank you
Kim H. | First ImpressionsIs very well located and very convient to get to there very friendly people id recomend them to anybody...
TOMMY W. | First ImpressionsCongratulations! U-haul is the best company. Every staffs are friendly and everything is fast. We don’t have to waste our time.
Marcelo V. | First ImpressionsGreat experience
TARIK A. | First ImpressionsThe staff were courteous, knowledgeable, and efficient. I am happy with the service I get from this U-Haul location.
ROBERT N. | First ImpressionsVery pleased with my experience.
Maxwell C. | Overall ExperienceEveryone was very kind and helpful. They went out of their way to assist us.
Richard S. | Overall ExperienceThe staff was very rude. I have still not received my uboxes in Tulsa.
Jeanne O. | Overall ExperienceI will recommend this particular u haul,Steve the manager is the BEST
Anane Akorli M. | Overall ExperienceRidiculous. Absolute joke
Amy M. | Online Move InExtremely helpful & friendly staff. Will definitely recommend.
Natalie S. | Overall ExperienceUhaul did not have the trailer that I rented a week in advance. I had to get a smaller trailer instead. I wasn't able to bring everything I wanted on my move for this reason. When I had the hitch installed at Uhaul, they forgot to install the ball, ball mount, and pin. They also forgot to leave my car key inside the car. I had to drive back down to pick up those items.
Marshall S. | First ImpressionsTerrific customer service, friendly and very helpful. Highly recommended!
LAwrence K. | Overall ExperienceHoping to see a partial refund. No lighting in units, was not informed I couldn't be there after 7PM and was quickly rushed outside where I had to load the rest of my things in the parking lot. Very disappointed they could not wait 5 minutes for me to finish. I will be posting a bad reviewbon Google, yellow pages ect. once we come to and agreement I will reconsider 5 stars
Kevin A. | Overall ExperienceEveryone we encountered was very courteous and professional.
Curt M. | Overall ExperienceInitial problems with the computer system not allowing me to reserve the size I wanted even though available and when I arrived the reservation was for the following month but in person the facility is great and the staff was very friendly helpful and competent.
aya W. | First ImpressionsYour employees were rude unprofessional and i will not be using uhaul ever again.
John K. | Overall ExperienceNever had any problems!Excellent service and location!
john l. | Overall ExperienceI would say it was a great experience except that two days after i paid the rent my apartment was ready to move and i ended up paying for an entire month with using it and no one could give me a disco
Flavio F. | Overall ExperienceGreat Stafff
KESHA H. | Overall ExperienceThe staff was great. They were friendly and super helpful to me!!! They went the extra step. I’ll Working with them is one of my better experiences with storage and truck rentals.
JEANNA H. | Overall ExperienceClean and very helpful employees.
Brandon E. | First ImpressionsI left repeated telephone messages and the staff never returned my call. The failed to set me up for automatic payments at my initial visit and then cheated me out of a $15 late fee.
Nancy B. | Overall ExperienceThank You for everything
Karen B. | Overall ExperienceSteve and his team were exceptional. Even with some technical glitches for the card access, they were always ready to assist with a friendly greeting and cheerful approach. Thanks!!
Kevin B. | Overall ExperienceI am trying to find my storage unit that your company put my belongings in if someone can call me or email me asap i would appreciate it my name is Troy
Scott P. | First ImpressionsGreat service.
Katia A. | First ImpressionsDont like
Joan C. | Overall ExperienceThe staff was very friendly and helpful.
JEANNA H. | First ImpressionsUnits were not air conditioned
Jeremy Martinez G. | Overall ExperienceClean and secure facilities. Good access.
DAVID H. | Overall ExperienceI used U-haul for short term storage (2 months), truck rentals and moving supplies. Friendly & efficient team. Louie made every visit positive, always smiling and helping me at every turn, top notch!
Bradford K. | Overall ExperienceYour service is very quick and efficient I will recommend your services to others thank you Mr.Carter.
Robert C. | First ImpressionsI'm a long time user of Uhaul. I'm a medical professional recruited to work at your local children's hospital and was treated very poorly at your store. Please contact me concerning my experience.
William H. | Overall ExperienceAll went well.
ROBIN J. | Overall ExperienceExcellent service
ROBERT G. | Overall ExperienceA car was parked and left in the unloading area for over an hour, and the female Uhaul rep was uncaring and unhelpful. Two other employees were extremely rude and bad mouthing customers.
Christine H. | First ImpressionsGood employes helpful
victor s. | First ImpressionsAll was well up until I learned that U-Haul does not allow for pro-rated storage space leasing. You pay for a full month even if you only need a few extra days. And that is U-Haul Law!
JOSE M. | Overall ExperienceThis is a great business.
John N. | Overall ExperienceGood staff reception and care while showing me the storage options. Everything was fast and smooth.
Andre D. | First ImpressionsVERY CLEAN FACILITY. STAFF WAS VERY FRIENDLY AND PROFESSIONAL. VANS WERE ALSO CLEAN AND IN GOOD WORKING ORDER. POSITIVE EXPERIENCE ALL THE WAY AROUND.
dennis s. | Overall ExperienceFANTASTIC EMPLOYEES
BOB z. | Overall ExperienceI arrived to remove my belongs from the storage unit and rented a truck to move it. The staff was very helpful and the one gentleman made sure we were taken care of at the entrance to storage area.
leanna p. | Overall ExperienceExcellence in delivering storage moving protocol! Gracias!
Eric J. | Overall ExperienceExtremely professional and friendly staff. Clean facility. Will return.
Maria O. | Overall ExperienceTop notch facility, made the relocation experience so much easier.
MICHAEL K. | Overall ExperienceI forget who helped me but he was really really great, he was polite, knowledgeable, and quick with help I would recommend this place to anyone due to the helpfulness of this employee
Kyle M. | Overall ExperienceThey were very good and I enjoyed working with them in storing my stuff for longer than I thought I would.
Curtis H. | Overall ExperienceFar easier to access my uboxes than expected. Employees were helpful and friendly
Alexander F. | Overall Experiencehard to reach by phone. not very helpful at all. left messages with switchboard and never received a call back. told us one thing and then after paying, told us they would be charging extra.
Quality A. | Overall ExperienceVery good customer service. Thanks.
David S. | First ImpressionsGreat experience
colleen H. | Overall ExperienceFriendly employee's
STEPHEN V. | Overall ExperienceDidn't visit the actual storage site but the boxes arrived on time and were picked up on time. They were sturdy and came with plenty of packing blankets. Our goods arrived safe. Thanks!
ruby j. | Overall ExperienceI found the Uboxes to be exactly what I needed. Kara was amazing! She was very friendly and super helpful. I would recommend UHaul boxes to everyone.
Melanie S. | Overall ExperienceThey delivered and were professional
Alexander T. | Overall ExperienceDelivery and pickup were done on time and efficiently! Thanks for making my move easier
donna o. | Overall ExperienceNo issues with entire move, would recommend
JEFF B. | Overall ExperienceThis is a full service corporate operation. Awesome management!
Deborah L. | First ImpressionsFar better than I expected.
Lucy K. | First ImpressionsI was treated very well. I called & truck reservations & storage @ same time by UHAUL on 53rd State. I was quoted $69 for lower unit. It was $25 more. Service was great & friendly.Do you record calls?
leanna p. | First ImpressionsStaff was super friendly and helpful!!!
Megan K. | First ImpressionsNice people
Fernando R. | Overall ExperienceWas way to expensive for what size it was.
richard M. | Overall ExperienceBeen a customer for years & the new prices are just a little too expensive for me.
Tahzwan T. | Overall ExperienceGreat people to work with. Very accommodating and delivered my U-Box exactly when I wanted it. The area manager Cliff was fantastic.
Robert K. | Overall ExperienceThis is an outstanding U-Haul location! Helpful employees, very service oriented. When signing contracts, etc, I never felt I had to worry about hidden charges, or getting dinged with extra BS charges
fred l. | Overall ExperienceVery good customer service. Clean facility.
LORETTA C. | Overall ExperienceThanks U-Haul! Very pleased from beginning to end.
Thomas P. | Overall Experience. .
Aman J. | Overall ExperienceVery customer friendly people. Willing to do what it takes to get the job done.
Michele B. | Overall ExperienceGreat people
Gabriel J. | Overall ExperienceThe staff was so nice and very helpful with everything from rental of truck and storage unit
Yoko N. | First ImpressionsGood experience
Pam C. | Overall ExperienceI used the U-Haul pod system. The workers were very helpful and kind. The St. George team headed by Debbie made our move happen in just a few hours. She is an exceptional customer service person.
sue t. | Overall ExperienceNever went to the facility but the team that delivered my box were awesome.
Jason T. | Overall ExperienceWonderful, easy, convenient. U-Haul made moving to Salt Lake as easy as moving can be.
Barbara B. | First ImpressionsGreat.
Joshua H. | Overall ExperienceThis is the best U-Haul location I have seen. Clean & secure, great management, helpful & friendly staff. I highly recommend them to anyone looking to rent a storage unit, truck, or trailer!
Allen B. | ReservationGreat staff and a great facility (thanks to Steve).
Mark L. | ReservationVery friendly and helpful . Kept me informed through out
Pat G. | Overall ExperienceI told them we lost are check and they said I couldn't get my stuff never again
Spring M. | Overall ExperienceThe facility met our needs
stephen M. | Overall ExperienceWe had a UBox brought to our home. Kara called near the end of each month to see if we needed to extend our contract and was always easy to work with and sincerely friendly.
Elizabeth P. | Overall ExperienceMy initial phone contact did not explain the full charges for my U-Haul Box from Greenfield MA to SLC UT. There were additional charges, that were understandable, but never initially explained.
Richard H. | Overall ExperienceExcellent staff!!!
John J. | Overall ExperienceAn excellent way to move a small amount of belongings.
Lizabeth H. | Overall ExperienceEverybody was very helpful. The young man who was moving the U-Haul trucks around was driving very fast and stopping very quickly around the yard! We did not feel safe walking around the facility.
Eliza A. | Overall ExperienceUhaul staff and company is very helpful. Thanks crew.
cynthia d. | Overall ExperienceNa
Frank T. | Reservationit was handy
Duane M. | Overall ExperienceCommunication between drivers and the facility and the main UHaul office was poor. I had to tell them our new address on 3 separate occasions. It was an inefficient experience
Kate L M. | Overall ExperienceWe used U-boxes that were very convenient. They were the only type of pods we could get in our area which is out a ways from any sort of city. They contracted with a man that delivered them for us.
Carolyn L. | Overall ExperienceEveryone was friendly, helpful and courteous. A very good experience!
Michelle B. | Overall ExperienceKara delivered my Ubox to my house. She was great to work with. There was not an N/A option on the survey so i answered positively on the rest of the questions because of my experience with Kara.
Angela C. | Overall ExperienceThere was quite a wait on Saturday morning and they could have used more staff. However, the manager who checked us out was incredibly helpful and really knew his stuff.
Jane J. | Overall ExperienceThe customer service is always great as far as the staff being friendly and personable, except for one person the Ubox department. I have a a few things stolen from my time with Uhaul.
chelsey k. | Overall ExperienceGreat experience
Keith T. | Overall ExperienceI did not go to the facility so I cannot rate those items accurately.
SOPHIA K. | Overall ExperienceThanl you
anita n. | ReservationFast and courteous service. Thanks!!
Noemi S. | Overall ExperienceKathy Thomas was really helpful after finding out we also had a 2nnd U-box. She advised us of our next steps and informed us of what she will be doing. I also have never been to the facility.
SOPHIA K. | Overall ExperienceTruck was great but.. Arrived 9:00 AM Sun. morning to return the rental truck. Sign says open 9:00 AM .... 9:20 still no one. I barrowed another customers phone to checkin on line. Not happy waiting
CINDY M. | Overall ExperienceThank you for your prompt and careful help
maryann p. | Overall ExperienceThe U-store pods were a perfect way for us to move--much better than getting a storage unit for two months and having to load and unload everything twice!!
Jeff W. | Overall ExperienceGreat facility, customer service, and location. Just wish you didn't have to pay extra for 24/7 access.
CYNTHIA W. | Overall ExperienceThe staff was very helpful. They made it possible to access my Ubox earlier than anticipated and made my next couple of weeks easier than they would otherwise have been.
Natalie Q. | Overall ExperienceThe staff and general manager at this location are very helpful and ready to help all the time. Thank you.
Bradley G. | Overall ExperienceFantastic staff at Vonage appreciated everything
Brandon M. | Overall ExperienceKathy, who delivered and picked up our U-boxes was great.
Ricardo L. | Overall ExperienceEntire process was excellent from beginning to end. Thank you
davey p. | Overall ExperienceHelpful Staff.
Wilfredo E. | Overall ExperienceUsing the Uboxes was awesome. Will never move another way again.
Catrina B. | Overall ExperienceThere staff goes out of there way to help and take care of the customer.
Anita B. | Overall ExperienceFor whatever reason, the last 4 or 5 months there has been ZERO PARKING for storage customers because every parking place is being used/rented to unknown people !Staff were not saying ! Major blocker!
ROCK H. | Overall ExperienceGreat experience. This facility and team are why we are devoted to UHaul for DIY moves.
James K. | Overall ExperienceContainers were ready before I arrived. Staff was helpful and friendly. Pleasantly surprised that none of our stuff got damaged or shifted during transport!
Jesse M. | Overall ExperienceKara from UBox was awesome to work with!
Joseph W. | Overall ExperiencePaid for entry anytime and was locked out several times and that cause me lots of problems in time and money and making others o double work.
Ronda A. | Overall ExperienceI've never been to the Salt Lake U-Haul facility.
Anthony B. | Overall ExperienceEasy to get my u-box. Driver had excellent communication.
John C. | Overall ExperienceThe facility was great but calling the uhaul number took a long time, I was on hold at least 30 minutes. Once I had the order number the online site was helpful but waiting on hold was frustrating
Tiffany L. | Overall ExperienceMy card had an issue with billing and Cathy at the location really worked with me to get it resolved so my family of 9 could received the Uboxes quickly.
Maria R. | Overall ExperienceOur experience with Uhaul in Murray was nothing short of incredible. The staff were super friendly and helpful. We would highly recommend this location to others and we would certainly use Uhaul again
Michael H. | Overall ExperienceGood service.
nathan h. | Overall ExperiencePerfect moving pod experience. Thank you!
Amy B. | Overall ExperienceVery helpful
JODI M. | Overall ExperienceLoved it, incredibly convenient and made my life (and move) so much easier.
Ahmad C. | Overall ExperienceEveryone at this U-Haul location was EXTREMELY helpful it is by far the best U-Haul location that I've used. I can't stress enough how great everyone is and I hope they are recognized for their work.
Nathaniel D. | Overall ExperienceThe service was excellent, and really allowed us to clear the house will major renovation was performed. Great Staff
Ray S. | Overall ExperienceI had a load of furniture I was going to move in at 4:38 am May 3 because I work all day 5am to 7pm. I couldn't access the large garage door so I could do this. I spoke with the manager on the floor
Mark B. | Overall ExperienceOur unit leaked and we suffered major damage to items and were told that they didn’t have time for our “meniscual issues “
Darrel F. | Overall Experience