Customer Reviews for U-Haul Moving & Storage of Sanford on Rinehart Rd

3,896 reviews

1811 Rinehart Rd   Sanford, FL 32771

(407) 936-7867

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(407) 936-7867

1811 Rinehart Rd
Sanford, FL 32771

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Lee H. 
Rating:
5.0

Customer did not leave a comment.

Cengiz A. 
Rating:
5.0

Customer did not leave a comment.

Giacomo M. 
Rating:
3.0

Customer did not leave a comment.

Umera M. 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard T. 
Rating:
5.0

Customer did not leave a comment.

Daniel P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ronald B. 
Rating:
5.0

Paul was very nice and knowledgeable.

Kyungha H. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

The lighting at the facility could be better. It's was dark in the locker. A few more lights would be good.

KEVIN N.  |  Overall Experience 
Rating:
5.0

Great service

Robert H. 
Rating:
4.0

Friendly staff and clean facilities. Had a great experience.

Michelle K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

Customer did not leave a comment.

wanda J. 
Rating:
5.0

Very convenient and easy to rent. Staff were helpful and efficient.

John Z. 
Rating:
3.0

The parking was terrible.

Joanna C. 
Rating:
5.0

Nothing, your employees were A+

Rafael F. 
Rating:
5.0

Customer did not leave a comment.

Joan W. 
Rating:
4.0

Nice lady in front. Can't remember her name right now but she has red hair. Very nice and helpful.

Kimberly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gabriel A. 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Mariela U.  |  Overall Experience 
Rating:
1.0

I paid $100 deposit and when I returned the truck the employee said they didn't have money to give me my $100 deposit back. I was only dropping off at this location because it was a $40 savings. He made me sit on the phone with uhaul customer service for 45 minutes before finally going into a deposit bag and finally giving me my $100 deposit that he could have given me when I checked the truck in. Other customers were backed up and he was very rude and unprofessional to everyone. He kept telling me to return the following day when the manager and money would be there even though he had the money the whole time

Paul D. 
Rating:
5.0

Sarah extremely helpful and professional

ROYAL L.  |  First Impressions 
Rating:
5.0

Repeat customer in good standing should be allowed to pay with check at credit card rate.

Cynthia J. 
Rating:
3.0

Only one employee at this location. Returned truck and trailer. Employee actually asked me to back up the returned equipment to their lot. I asked if i was going to get paid. Once rental is on uhaul property don't touch the rental. It's their responsibility not yours. Parked where it states return equipment here. Good luck everyone.

angel M. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

BENIGNO R. 
Rating:
1.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

Customer did not leave a comment.

Billie L. 
Rating:
2.0

Just needed truck and two dollies for a couple hours. Only had one dolly because they don't track inventory, joke! Truck was not on full as indicated. Went 5 miles into trip and tank. Below full. Traveled 30 miles and it took 7 gallons to fill. Took truck back within two hours and a team member even said, “that was fast”. Got a call about three hours later asking why I hadn't returned the truck!!!! Hadn't been checked back in by the uhaul staff. Never again renting from uhaul.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

rebbeca K. 
Rating:
5.0

Customer did not leave a comment.

Jade C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheely B. 
Rating:
4.0

Check trucks for gas petal problem. The ladies were exceptional. Thanks for your kindness

James A. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

Gentil M. 
Rating:
4.0

Customer did not leave a comment.

diane F. 
Rating:
5.0

Customer did not leave a comment.

TYRA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCO C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen P. 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
1.0

Truck was not ready for my pickup. I had to grab and load my own pads, and furniture dolly. Had to walk across the street to get my truck, drive back and load. Gas was at 1/4 tank, who rents a truck at 1/4 tank. Upon my return, I mentioned the gas to your staff, the young man told me that is not his problem. He stated it was corporates problem. To me, the issue is lack of accountability and customer service. Sounds like you all have some training to do. Lack of customer care can be a systematic issue that impacts the company from the issue out, ultimately causing real revenue loss over time. Thank you

Rich C. 
Rating:
5.0

Customer did not leave a comment.

Steve T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Enrique R. 
Rating:
4.0

Best Storage in that area by far.

Linda C.  |  Overall Experience 
Rating:
1.0

Given with 82 miles to empty, contract misrepresenting fuel in the truck. Went back to discuss, no one in the office, had to go. (Movers waiting). Took pictures, went to local NC store for drop off. Dropped with 102 miles to empty. Got charged 22 for additional fuel.

Fabricio B. 
Rating:
4.0

Staff is friendly and helpful.

Gary E. 
Rating:
3.0

Install cruise control on the 15 ft uhaul it would get better mpg

Jay H. 
Rating:
5.0

Super friendly and knowledgeable man ..easy out and easy check in

Bernard H. 
Rating:
1.0

Worst experience and charge 2 days for 1 days use. Fuel mentioned wrongly.

Anusha G. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

BRENT E. 
Rating:
5.0

Excellent service and very professional Staff

Reis F. 
Rating:
5.0

Customer did not leave a comment.

Chad N.  |  Overall Experience 
Rating:
1.0

Before I left the truck, I took it for gas, I only drove 23 miles and I put more gas in it than I should have and they charged me 10 dollars for gas. That was theft and it was wrong. I put 5 gallons in it and only drove 23 miles and I They charged 10 dollars for gasoline despite placing more than they should have, that was a robbery and it is very bad.

Roque A. 
Rating:
1.0

The Dolly looked and operated like it has half rotted in the sun and didn't roll properly. The truck wouldn't hardly wanna go and then broke down!

Chasity P. 
Rating:
5.0

Customer did not leave a comment.

Joel O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Jocqui B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOMINICK V. 
Rating:
5.0

Customer did not leave a comment.

ben S. 
Rating:
1.0

Customer did not leave a comment.

CORDERO C. 
Rating:
5.0

Front desk/check-in staff extremely helpful and efficient.

Daniel P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alex F. 
Rating:
5.0

Well maintained, clean facility. Used for many years. Appreciated the Temp controlled facility and the friendly staff

BOB S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Paul Q. 
Rating:
3.0

you charged me for 3 gallons of gas (the gauge was right back where it was when I picked it up. there was also a charge for the dolly and blankets neither of which I used or ordered. I think these side charges are a scam

AARON S. 
Rating:
3.0

The system itself was a bit complicated to use. Between myself and the sales rep, we spent about 10 minutes trying to get my ID into the system with two different phones

JEAN M. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
5.0

Customer did not leave a comment.

Maria T. 
Rating:
5.0

Customer did not leave a comment.

Michele C.  |  Overall Experience 
Rating:
5.0

Great experience! Who needs issues during a move, not me!!! Everything went wonderfully and the staff was great! Will definitely use this location again.

Juliet R. 
Rating:
1.0

I have been a long time customer. For some reason the verification call did not ring on my friend's phone. I had to jump through ridiculous hoops to get the key. I have always been a good customer who brings back equipment early; and this is how I'm treated?

Sandra T. 
Rating:
4.0

Everything about the place was on point for me

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Preston S. 
Rating:
5.0

I love You haul And the people who works there they’re very nice

Ruth R.  |  First Impressions 
Rating:
5.0

Alexandra is very helpful

karis j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quentin G. 
Rating:
2.0

Truck was full of roaches when I opened the rear door. Man inside at time of truck return was extremely rude and unprofessional. I would never use this facility again and would not recommend to anyone else. Too much competition to allow employees like this to stain your reputation.

MARK F. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
4.0

Customer did not leave a comment.

edward f.  |  First Impressions 
Rating:
1.0

My lock was cut on my unit and a lot of my belongs, including my legal documents was thrown out. Kabul refused to do a thing about it when ir was reported. about 4 months ago you tried to get funds from my bank account without my permission. Just so happens there was no money in my account. I contacted haul with my complaint. I informed you that you DO NOT have and never had my permission to auto debit my account. The following month you did it again. That time you caused a lit of financial problems I'm trying ti deal with to this day. one if the problems you have caused, I am about to be evicted from my home and become homeless because I have nowhere to go. because of the worry and stress I have been hospitalized twice. I asked if these are the reasons I was allowed to get my belongings without paying and was told that was part of the reasons. And partly because that is what haul dose and that, I don't believe. After all of that, I was not allowed to rent a truck to get belongings. So I will never recommend haul company as a whole to anyone ever again.

Lewarner W.  |  Overall Experience 
Rating:
1.0

Truck is not clean having some bad stuff. Also they have charged me fuel when I have ensured the fuel gauge beyond the point which I received

SUHAS K. 
Rating:
5.0

Customer did not leave a comment.

Pieter V. 
Rating:
4.0

Customer did not leave a comment.

JOE S. 
Rating:
5.0

Your good

Leigh F. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Easy key drop off and accurate bill emailed later in the day.

Anthony R. 
Rating:
5.0

The manager there is just outstanding. Always helpful and with a smile.

PERRY D.  |  Overall Experience 
Rating:
5.0

customer service was excellent and equipment ready for pick up and clean.

Sharon E. 
Rating:
4.0

Customer did not leave a comment.

Everett P. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
4.0

Did not the extortion on buying lock to be in "uniform", yes indeed -extortion.

james v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bethany D. 
Rating:
5.0

Customer did not leave a comment.

Nushi J. 
Rating:
5.0

Customer service was above and beyond nice. Will rent from that location again.

Sheila F. 
Rating:
4.0

Customer did not leave a comment.

Asiah H. 
Rating:
1.0

When we turned the truck in it was just as when I received it. There was no damage and I filled it up but I am being charged an extra 85$ after paying 200 plus dollars. This is a total scam!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Songa M. 
Rating:
5.0

I did pick up a load share in Indianapolis to Columbus GA. The manager in Indianapolis, Pam was one of the most rude, caustic and nasty individuals I have ever met. She needs some serious counseling. I asked the employees (after she berated one for NO REASON, he was trying to help), and they said she is rude and nasty every day. 7425 East Washington St. I have never seen a manager behave so poorly and rudely in my life. I literally was speechless. Her staff were so patient and quiet, it is a miracle they did not all walk out on her. I would NEVER do a load or pickup from the Indianapolis location again.

Earl F. 
Rating:
5.0

Received help and courteous staff

EDDIE C. 
Rating:
5.0

Customer did not leave a comment.

Frederick L. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Jairo D. 
Rating:
3.0

Get better customer service

David P. 
Rating:
5.0

The lady at the front desk was very helpful, as well as the manager herself.

Debbie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anita R. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Always an Awesome experience. Moving is brutal and they truly want you to be satisfied.

jim T. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
3.0

They did not have time to clean the van, and I'm fine with that. However, they charged me a cleaning fee, which they did not disclose was even possible in advance. Why the hell should I pay a cleaning fee for a van that was already dirty when I picked it up. To complicate matters, I have been trying to get a hold of someone at U-Haul to discuss this to no avail no. I recommend any future renters refuse any cleaning fees in advance and get it in writing. It's a scam, and because I haven't been able to speak to anyone, I am left to dispute the charge with my credit card company. All this over $25, but it's the principle for me.

Zachary C. 
Rating:
4.0

Thank you for your service!

BLEU A.  |  Overall Experience 
Rating:
5.0

Excellent Service and clean vehicle

Michael O. 
Rating:
1.0

I went there 6:50pm. Working hour was untill 7pm. He refused to check my rental truck and do physical returning process. he told me that he is not working anymore and closing the store. He told me to do online returning and after i said please do physical for me since i came to store in working hour, he told me give the key, “you dont understand”. How rude someone can be. I received text message an hour later. He charged me for cleaning fees ($25). Because the 2 blanket ms wasnt folded. I fold all of them, probably the get unfolded on driving to store. Also if he was doing his job and check the truck physically, i could not only fold but also put it in his store … I see discrimination here. Really pissed and frustrated.

Farnoud J. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

salvatore D. 
Rating:
5.0

10/10 experience.

Peter L. 
Rating:
1.0

Absolutely horrible treatment from this location, corporate is not much better as after I called twice and was disconnected I finally got a “manager” who essentially told me sorry about your bad luck.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Janice M.  |  First Impressions 
Rating:
1.0

Stop charging over price on truck

Stephen K. 
Rating:
2.0

I went to this location doing a self check out at 9am when it opened. That was the easy part. They didn't have my Dollie's ready in the back of the truck. There was only one guy behind the counter when I went inside with over hour and half wait time for me to try and get my dollies. The guy behind the courtier was not the problem he was doing what he could handle and was very friendly. He was the only one there was the issue. When I finally got into my uhaul truck to leave there wasn't any room for me to get the truck off of the property. I had to back up the truck threw other trucks off of the property. It was a mess

Stosh S. 
Rating:
5.0

Excellent customer service, friendly and helpful. Answer all my questions

Susan C. 
Rating:
5.0

Manager was extremely helpful

Eric H. 
Rating:
5.0

Customer did not leave a comment.

RONNIE G.  |  First Impressions 
Rating:
5.0

Alexandra was awesome!

BRANDE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle P. 
Rating:
5.0

Customer did not leave a comment.

Frances L. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

The staff is friendly very informative and the location was immaculate. This is not my first time using a U-Haul storage facility and I had to comment to them that I have never seen any uhaul location as pristine as this one. You should have all your other locations managers come and get retrained here.

Eneida P.  |  First Impressions 
Rating:
5.0

Excellent customer service

WILLIAM R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

The U-Haul Rep Alexandra was extremely helpful. She has excellent work ethnics and knows how to treat customers.

Roy P.  |  Overall Experience 
Rating:
5.0

Alexander was so helpful. The corporate office screwed up our reservations not once but twice and she fixed it. She absolutely saved us. Everyone was amazing and I would definitely recommend this storage facility to anyone.

BRANDE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JENNIFER W.  |  Overall Experience 
Rating:
5.0

The facility was clean and the staff and answered any questions I had.

CHARISSA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew L.  |  Overall Experience 
Rating:
5.0

I was very satisfied with U-haul storage and truck rental services.

Marilyn T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B.  |  Overall Experience 
Rating:
5.0

Staff was friendly, kind , knowledgeable & quick. The hours office & access hours were convenient.

Brittany W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Collen G.  |  Overall Experience 
Rating:
5.0

Every one was patient and kind. Very helpful. Especially manager.

Gina F.  |  Overall Experience 
Rating:
5.0

There is not enough words to describe Diana and her amazing team. Moving is not always easy, I was completely beyond the words of expression 'stressed out'. Diana and her team helped me. Staff is always professional, kind and courteous. Thank you so much for helping me during my difficult time. I appreciate all the staff. 😊😚

Natasha R.  |  First Impressions 
Rating:
5.0

Extremely friendly and helpful staff!

Sadie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph n.  |  Overall Experience 
Rating:
5.0

Very happy with my storage unit. Had 2 units at the facility and wouldn't go anywhere else to store my things. Thank you

Nandina L.  |  Overall Experience 
Rating:
2.0

We experienced a water leak on the first floor - Several units had the leak. There was no sense of urgency, no moving services available. We had to initiate everything. The manager never contacted us for 4 days until we emailed corporate. She was out with covid, but no one ever told us and no one contacted us. We were told repair would happen on a certain day. My husband took off work and no contact. A very small man, Don was helpful to assist in moving a few things out at the beginning. Very frustrating there was not a plan. We had to initiate movers, etc and hoping to be paid back. I was told the other units were contacted, but as of last Saturday, we saw no one moving their things out. A real hassle and we’re hoping to get credit on the unit for an extended time. We’re long time renters there and have another unit. The prior manager was really on-top of things and so friendly and nice.

PAMELA ZAN R.  |  First Impressions 
Rating:
4.0

I can definitely say that the facility was kept clean. I would definitely recommend

lynne m.  |  Overall Experience 
Rating:
5.0

La atención es estupenda uno se siente como en familia mejor imposible Mil Gracias

CARLOS S.  |  Overall Experience 
Rating:
1.0

U-Haul does not value its customers so why should they value U-Haul?

Marshell P.  |  First Impressions 
Rating:
2.0

I had reservations for a 10x15 but when I showed up none were available. I had to cram everything in a 10x10 and it didn't all fit. I just moved 650 miles and had nowhere to put my stuff. I had hourly workers with me that stood around for 30min doing nothing while the people working at uhaul tried to find me a storage unit. It took so long to figure out how to fit everything in the smaller unit I ended up having to pay my help for 3 additional hours. There was two of them it was a total of $180 extra. That's on top of the hours it should have taken that I had already paid for. I wasn't even offered anything for the issues. All I got was I'm sorry and it's not our fault it's the system. Really?!! So I'm out $180 and have a bunch of stuff piled in a garage because it wouldn't fit. No I would not recommend because it was extremely stressful trying to move a 3 bedroom house 650 miles and then have no where to put my stuff.

Ami K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariela U.  |  First Impressions 
Rating:
5.0

The staff and facility are first-rate. The staff are available, communicative, and accommodating to our needs. I also, appreciate conveniences like bathrooms and moving carts.

Nicholas P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Styron J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector M.  |  Overall Experience 
Rating:
5.0

The staff at the Rinehart location have always been very helpful and responsive for over 10 years! Please thank the staff for their commitment to Excellence. They deserve a trip to the Bahamas or somewhere comparable of their choosing.

FREDRICK P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie H.  |  First Impressions 
Rating:
5.0

The manager and the staff went above and beyond to assist us!

Cheryl N.  |  Overall Experience 
Rating:
5.0

The staff was courteous, attentive and patient.

Pamela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MARCO C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy D.  |  First Impressions 
Rating:
5.0

the staff was very friendly and professional

Antonio R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deshondrea M.  |  Overall Experience 
Rating:
4.0

I had moved out 3 months ago and was getting charged and about to be sent to collections. Fortunately after speaking w: the correct person (first person did not fix the situation) it was rectified.

HERMAN C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

helen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sue S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STACIE W.  |  Overall Experience 
Rating:
5.0

Very friendly and willingness to help. Highly recommend, Diana very supportive and very professional

Antonio R.  |  First Impressions 
Rating:
5.0

The staff that were working on the 22nd around 4 o’clock (I’m sorry, I don’t remember their names) were exceptionally friendly and accommodating as well as very personable and professional. Thank you.

ANTHONY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha S.  |  Overall Experience 
Rating:
3.0

Access to the building was awkward with too many trucks parked along the driveway and building. Not enough parking was available for tenants.

KATHLEEN W.  |  Overall Experience 
Rating:
2.0

We've used this facility may times over the last 10+ years, this visit was atypical. It took almost an hour to finish out the pre-reserved rental. Problems included a manager who watched the line of customers building up but wasn't assisting, the staff we had being delayed in helping us, and then struggling with process. Items were asked for that were not included in the list of items to bring as part of the online reservation. Our unit was available but other folks were being told units they had reserved weren't actually available and the staff was discussing how this has been a regular problem and escalated to online stalking of staff in one case. If there was not a shortage of storage in the area and our previous good experiences we would have moved on to another facility. Also one of the staff members came barging through an exit door at a run while we were moving in, the door missed injuring both of us only because I had been standing to the side by the code entry plate. There is nothing to resolve as we are in a unit, but the feedback might be useful in the future both for customer service and safety.

Aaron S.  |  First Impressions 
Rating:
5.0

This is an excellent U-Haul store. Everyone that works there from the manager to the people that help you find your storage room to the ones that help you rent a truck awesome I Highly recommend them.

karen f.  |  Overall Experience 
Rating:
5.0

The manager Diana was amazing, and made it a wonderful experience with her customer service. The facility is very clean and I can tell it’s well-maintained. I would highly recommend this location!

Kari k.  |  First Impressions 
Rating:
5.0

Real clean....Love it....

Andres V.  |  First Impressions 
Rating:
5.0

It was a pleasure to do business the Sanford crew. From my move in to my move out date. Everyone was helpful and friendly!

DaVine D.  |  Overall Experience 
Rating:
5.0

THE STAFF WAS ALWAYS NICE,COURTEOUS AND WELL INFORMED. THE BUILDING WAS WELL MAINTAINED. EXCELLENT EXPERIENCE

Richard n.  |  Overall Experience 
Rating:
2.0

Apparently, you now outsource to a call center. I had an emergency situation with no way of reaching the actual facility. The customer service person refused to reach out to facility causing movers to wait for fow two hours. Your customer service folks don't communicate the process. I will never use you again.

Amber G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deidre S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

joannie r.  |  Overall Experience 
Rating:
4.0

4 stars were given only because I think the staff up front could be more acknowledging when you walk-in. Greeting customers like they are happy to be working for U-Haul. I did not get that impression. Thank you.

Jarrod D.  |  Overall Experience 
Rating:
4.0

The a/c was not working the last month or more in the units. It was beyond hot in the storage area.

ELYSE C.  |  Overall Experience 
Rating:
5.0

All the employees I have dealt with have been friendly, kind and pleasant! Perfect staff!

PATRICIA P.  |  Overall Experience 
Rating:
5.0

excellent customer service and clean facility.

Karen S.  |  Overall Experience 
Rating:
5.0

Thank you, if in need will use you again

Cheryl G.  |  Overall Experience 
Rating:
5.0

The staff at this location was fantastic.

John B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rahul R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francis D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne C.  |  Overall Experience 
Rating:
5.0

This is by far one of the best storage places anywhere. I've rented here twice and the manager there and her staff keep the place very clean and neat. Actually, immaculate. The place looks like it opened yesterday. I could have rented closer to home, but chose to drive further for the facility conditions.

JOSE C.  |  Overall Experience