Customer Reviews for U-Haul Moving & Storage of Savannah Ogeechee

5640 reviews

3802 Ogeechee Rd   Savannah, GA 31405
(1/2 mile W of I-516)

(912) 233-9912

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(912) 233-9912

3802 Ogeechee Rd
Savannah, GA 31405
(1/2 mile W of I-516)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
4.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

Julie W. 
Rating:
4.0

Customer did not leave a comment.

Chantel S. 
Rating:
4.0

Customer did not leave a comment.

Uldarico P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

The only problem I had with UHAUL was the $20 early dropped off fee.

ONEIL Y. 
Rating:
5.0

I didn't get the girls name but she was the only one outside and was swamped. Still very friendly and very helpful to others. Job well done.

Marla F. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

No problems

LAVON U. 
Rating:
5.0

Amy Grell is the one GM I would follow because she cares about customer service, LaShae Scott is an awesome associate and I can't say enough about JoAnna wow great staff and support

KEITH B. 
Rating:
1.0

I wasn't able to drop off the van !!

Samiyyah M. 
Rating:
2.0

Last 2 attempts to schedule a reservation to to get articles from my ubox...the box was unavailable and accessible. What's the point of make a reservation?

VIRGINIA P. 
Rating:
3.0

Hire more staff. One person handling everything is inefficient and not good advertising. This happened at pick up and delivery locations. Also, my first appointment in Garden City, Ga did not have the 10' truck and only one person working. Although he was nice, he did not handle the situation well. National found a truck at a different location. The staff person said that she "had checked it over, herself". When, I checked, the tires were low in air, which took another 30 minutes delay. I suggest more qualified staff.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Terry O. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

No comments needed.everything was good and satisfying to me. Very helpful and courteous employees.thank you for their great service.

Sherlly B. 
Rating:
5.0

Great customer service

MARIA B. 
Rating:
5.0

Customer did not leave a comment.

Tamika M. 
Rating:
2.0

Reservation procedure should be more Efficient. I had a time for 9:30. I didn't t get to my vehicle until about 40 mins later.

JOE L. 
Rating:
5.0

Customer did not leave a comment.

Jequetta B. 
Rating:
4.0

I was charged for a dolly and didn't get one

Hakeem H. 
Rating:
5.0

Customer did not leave a comment.

jaime L. 
Rating:
1.0

Customer did not leave a comment.

Sam B. 
Rating:
4.0

Check rear view mirrors adjustments. The passenger side wasn't able to position where I could see

edward W. 
Rating:
5.0

Someone from another dealer informed me in early morning that my truck was not available— but it was. This cost me hundreds more and I'm appreciate concessions.

Lee J. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHYR P. 
Rating:
5.0

Customer did not leave a comment.

Joann R. 
Rating:
1.0

Customer did not leave a comment.

nathan M. 
Rating:
5.0

Nothing! The experience was excellent, the truck was clean and the staff was very friendly!

MARTIN T. 
Rating:
5.0

Customer did not leave a comment.

GRETTA H. 
Rating:
5.0

I was VERY impressed with the professionalism of this UHaul location and will seek out its services again should I be in need.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
3.0

Customer did not leave a comment.

Courtney D. 
Rating:
5.0

Fast and easy!

Jessica E. 
Rating:
5.0

Customer did not leave a comment.

Perry D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Malik provided excellent customer service

Brigitte B. 
Rating:
2.0

Customer did not leave a comment.

ROSALYN W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
4.0

Overcharged.

PAtrice S. 
Rating:
5.0

Very efficient, very friendly

KARLA C. 
Rating:
3.0

Location wasn't equipped for truck share 24/7. Luckily they only closed 20 minutes prior to my arrival and we're still around and able to give me a van.

Markus K. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

CAROL M. 
Rating:
4.0

Everything was good

Linda W. 
Rating:
3.0

Customer did not leave a comment.

MONIK B. 
Rating:
4.0

Customer did not leave a comment.

Christopher J. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Honestly the best U-Haul experience I've had in decades of using the service.

Jeffrey A. 
Rating:
4.0

Customer did not leave a comment.

Randi W. 
Rating:
2.0

Have equipment on hand when an appointment is set 9 days in advance.

Ann M. 
Rating:
5.0

My cashier was awesome knowledgeable and friendly!!! You guys have a great team!

MIRIAM I. 
Rating:
4.0

The cargo van I used was a very new one but the gas needle is sticking. When you fill it up it stays on empty with warning for 30 min to an hour before it goes to full. Not good when you pressed for time.

Melvin H. 
Rating:
5.0

Nothing! Amy runs a good operation!

Jon H. 
Rating:
1.0

Terrible. Terrible. Terrible. Wasted precious time due to incompetence. I will never use your services again. I will literally sell everything I own in order to not have to move anything requiring a moving truck or storage space.

ANTHONY R.  |  First Impressions 
Rating:
1.0

Drove almost 5 hours to drop off truck and unload 26' foot truck in a storage unit that I had made reservations for almost a month. During check in, comments were made that they hate it when another location reserves storage units. After several minutes I was given a storage unit only to find that there was a lock on it. Went back inside to enquire and was then told that the unit was occupied and that there was no other units available. Tired and frustrated I asked what my options were... no advice was given. New to town. Don't know anyone. Had 5 friends assist me with the move with me. I had to call around to locate another facility to store my belongings with only 30 minutes before they closed. Again, new to town and literally know no one or where anything is. I spent over 175 to store my belongings that was supposed to be part of my agreement with uhaul. Completely dissatisfied with this should be smooth transition. I am needing one of two things to happen. 1, a full refund for my truck rental. Or 2, reimbursement for the storage unit that I ended up coming out of pocket for. In either case, I don't know that I will ever utilize your services again, but would have more respect for your company with some sort of compensation. Please feel free to contact me with any questions. Texting me will be the best way to get ahold of me. Thanks.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
1.0

I returned my vehicle within the same day using the drop-off procedures and haul.com-return my truck feature. My destination was 18 miles from the pickup center. Somehow, I was charged extra for an additional day outside the contract and for going over the 30 miles allowance! Bad bad business! We called the office after seeing the additional charges and haven't heard back as of yet. Very disappointing experience. My husband worked hard to have that truck clean and returned responsibly as expected and to be overcharged and ignored after relocation is upsetting.

Duane C. 
Rating:
5.0

Customer did not leave a comment.

Vanesta B. 
Rating:
1.0

Absolutely awful. Pay the extra money and hire movers.

Rachel S. 
Rating:
5.0

Very helpful & friendly

WARREN B. 
Rating:
5.0

Customer did not leave a comment.

Yasheeka A. 
Rating:
5.0

Excellent help sorting out my trucks trailer light socket that was not working correctly at first. Would recommend this place for their customer service!

Rexford R. 
Rating:
5.0

This still the best site in the country , because of people like the GM Amy Grell , LaShae Scott, JoAnna, and the rest of the staff . A well oiled machine pleasant and polite

KEITH B. 
Rating:
4.0

Customer did not leave a comment.

Betty C. 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
3.0

Customer did not leave a comment.

Ronnie T. 
Rating:
3.0

Customer did not leave a comment.

Rodrakus H. 
Rating:
5.0

Customer did not leave a comment.

TULSDAY J.  |  First Impressions 
Rating:
5.0

The entire staff was customer service oriented and took care of all my needs efficiently! I would definitely use this location for any future needs.

Jermaine A. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Amy and her staff are the best. I rent Uhaul equipment weekly for years and have been to sites all over the 🇺🇸 and have not found a better managed staff and employees.

KEITH B. 
Rating:
3.0

The process can be quicker

DIONNE G. 
Rating:
5.0

Customer did not leave a comment.

Vince W. 
Rating:
4.0

Customer did not leave a comment.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Ernest Guy C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
1.0

It's was horrible the status of truck was not updated over charge an very rude when I return my equipment an still waiting on my refund that have not come back as you explain it will

Christopher L. 
Rating:
5.0

This location I have visited twice in the last month very friendly & helpful!

Edward W. 
Rating:
1.0

It took 3 associates, 45 minutes later to figure out how to pick up our truck.

Kyle O. 
Rating:
5.0

Great customer service!

LILLIAN D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Nothing, everything was great and above board for my move. Wouldn't change a thing.

MARK T. 
Rating:
5.0

Keep good service like the young black lady that check us in she was super I wish I could remember her name I hate to use that as a description she was very clear about everything from start to finish

DENNIS P. 
Rating:
3.0

Customer did not leave a comment.

SHAWNTYE H. 
Rating:
5.0

Customer did not leave a comment.

PAMELA O. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

First, your website said you could manage where to pickup your rental. Not true! At first I was told I could pickup the rental at a location close to my home only to later be told I would have to pick it up at a different location further away. Second, your website said to register online to save time at the pickup. Fine if you have more than one employee checking customers in, you didn't despite numerous employees walking around on their phones. Third, deal with the customer no someone wanting to see if their friend is working. Fourth, have someone at your return lane by the sign that says “stay with your equipment. Overall, you have the facilities but you need to train your employees better.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
4.0

Customer did not leave a comment.

ERIC P. 
Rating:
3.0

I was satisfied with the overall experience.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

jack c.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

La Sonya W. 
Rating:
5.0

All the associates were friendly and very knowledgeable of their job. The wait time was very minimal picking up and returning.

Billy S. 
Rating:
5.0

Customer did not leave a comment.

Norman Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie N. 
Rating:
1.0

Waiting to hear from a representativto inregards to the return of the truck. Absolutely not satisfied.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

kyle W. 
Rating:
5.0

Customer did not leave a comment.

Vladimir G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adison L.  |  First Impressions 
Rating:
5.0

Always busy so the wait time was always long if you needed to do something at the desk. But all workers were helpful.

JULIAN M.  |  Overall Experience 
Rating:
2.0

I reserved a climate controlled unit. When I got to The facility they told me they didn’t have a climate control unit. I knew my belongings would be in there for months that’s why I reserved a climate control. My stuff got damaged

john a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY B.  |  First Impressions 
Rating:
5.0

The ability to show availability and reserve a unit online without the need to telephone was great. The price to rent a unit was fair and less than a nearby competitor.

jack c.  |  First Impressions 
Rating:
1.0

Ghetto!!!!

TIFFANY L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shemic T.  |  Overall Experience 
Rating:
5.0

I Love them Great Customer Service Awsome

Loretta E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando M.  |  Overall Experience 
Rating:
3.0

Your staff could be a little more caring/corteous, but everything else was fine. Thank you!

Calvert B.  |  Overall Experience 
Rating:
4.0

safety wise need a device to assist with dolly movement up and down stairs.

Angelo W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quentella H.  |  Overall Experience 
Rating:
2.0

I had a reservation for my storage unit as well as drop off location for the truck rental, I called to confirm my order by calling gouhaul.com and was setup with a 1 bedroom unit when I clearly requested a unit for a 2 bedroom home with living room furniture and appliances , I was also told that I couldn’t use the location as my drop off location, only for my storage unit.when the location is in fact a drop off spot. The reps online needs to be more knowledgeable of their job.I literally had to call about 4 times,spoke to someone different each time and my orders still was not accurate.

Cheryl R.  |  First Impressions 
Rating:
5.0

experienced and patient people The Service was done with class.

Tara s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Calvert B.  |  First Impressions 
Rating:
5.0

very friendly associate

Connie S.  |  Online Move In 
Rating:
2.0

It was like an oven coming up to grab anything. I understand I didn’t pay for temperature control but it was like walking into an oven and was extremely uncomfortable. I feel like there could have been some air circulation without paying extra money considering the storage unit itself was close to a hundred dollars a month. I won’t be using u haul again for storage needs.

Elizabeth W.  |  Overall Experience 
Rating:
5.0

Everything was handled smoothly

KEVIN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMILY D.  |  Overall Experience 
Rating:
4.0

No issues with storage but was wrongfully charged an extra day for my truck. There was a long line and it was late getting checked in and I let it be known via email and no one replied.

PHILLIP S.  |  Overall Experience 
Rating:
5.0

Best !! Don’t go anywhere else bc these people and this location is safe, secure and the people will ever impress you with respect! Amy the GM is a lady of her word! God bless everyone! Stay safe!

Dee Dee M.  |  Overall Experience 
Rating:
5.0

They are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I’m an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!

Dee Dee M.  |  First Impressions 
Rating:
5.0

Very Nice Pl., I’ll definitely come here again

Jeremie B.  |  Overall Experience 
Rating:
4.0

Storage unit was not clean but the friendly staff quickly resolved the issue. Great customer service!

Wilson S.  |  First Impressions 
Rating:
5.0

Staff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!

Gary K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetris K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy J.  |  First Impressions 
Rating:
2.0

One of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.

stephen l.  |  First Impressions 
Rating:
5.0

All of the employees were very knowledgeable and helpful. They made Mai moving experience great.

Myisha W.  |  Overall Experience 
Rating:
3.0

The facility is well lit but not secured. Some staff very friendly like Christopher and the lady who process our rental truck and another who unfortunately I didn't get to get her name. But your manager was very rude and didn't even know your location address when I called to have someone to come to the unit and inspect. In reality she lacks if customer service skills and needs to be retrained or replaced

Luz del Mar B.  |  Overall Experience 
Rating:
5.0

The only problem I had was that they did not offer any help for customers being late during the covid 19 pandemic and they only allow a three day grace period before they apply late fees I think they should allow atlease five like other storage facilities but other than that I will return as a customer

Rose R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EDWARD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keitra L.  |  Online Move In 
Rating:
5.0

The staff was very helpful and friendly at all times

Florida H.  |  Overall Experience 
Rating:
5.0

Great place to do business with, I have had my RV parked there for 2 years and I just rented another space

Lehman Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

marc b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice D.  |  First Impressions 
Rating:
2.0

The employees want to do a good job. But, I rented a space that I never was able to use because their was another vehicle parked in that space. I always had to park in a space other than the one I rented. The code to raise the gate seldom worked. Infact most of the time the gate was just left open during business hours because it didn't work. When I went inside to get help there was always a long wait to get any help so I usually just gave up and left. You have a nice facility. You have good employees that want to do a good job. Fix what's broken, the gate and staff your facility so that customer will spend money instead of walking out.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marc b.  |  First Impressions 
Rating:
5.0

Supper fast staff and and very clean facility and equipment! Couldn’t be happier.

Kelvin C.  |  Overall Experience 
Rating:
4.0

none

John F.  |  First Impressions 
Rating:
2.0

I informed everyone that i needed storage for a month, did all my moving through Uhaul and even spoke with someone over the phone However, Uhaul still telling me to pay after I've left. First and last

Raasheema M.  |  Overall Experience 
Rating:
1.0

Will never again use U-Haul, disgusted in the people working at this store. Never in my life have I felt so violated. They stole $300 vacuum and jewelry, filed police report. No working cameras at all

Chelsea H.  |  Overall Experience 
Rating:
5.0

Staff lovely.

valerie b.  |  Overall Experience 
Rating:
5.0

Warm welcome very very nice people that work there

Shemic T.  |  First Impressions 
Rating:
5.0

Very customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.

Heidi D.  |  First Impressions 
Rating:
3.0

Unit leaked. Lighting was poor., staff was great.

Robert G.  |  Overall Experience 
Rating:
2.0

I usually use U-Haul when I'm moving, however the truck I had was awful. I rented a 17'' and the vehicle felt like it was dragging with no breaks, but the employee's were friendly and knowledgeable.

Raasheema M.  |  First Impressions 
Rating:
5.0

I had a great experience dealing with Faruq. He made a stressful situation a pleasant decision. He took the time to explain all my storage options and gave great advice!

LAMECH M.  |  First Impressions 
Rating:
5.0

Staff was friendly and very helpful. They did everything they could to make sure that I was taken care of. Would highly recommend this location.

Katherine T.  |  Overall Experience 
Rating:
5.0

The Uhaul administrators were efficient and professional.

JOHNATHAN W.  |  First Impressions 
Rating:
1.0

During our 1 1/2 years the gate was broken several times, once for 3!!!!! months Lame excuses and we could only hope that they closed it during the night since it was mainly open for the whole day

EDWIN H.  |  Overall Experience 
Rating:
2.0

I’m renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

Chuck S.  |  First Impressions 
Rating:
3.0

At times office seems understaffed and extremely busy on weekends with not enough management. Most of staff were friendly and helpful and tried their best.

Perry R.  |  Overall Experience 
Rating:
5.0

I can't say anything but great things about this specific location of the company. This was not the first time, I have done business with them and definitely will not be the last.

Brandi L.  |  First Impressions 
Rating:
4.0

thanks

Joyce R.  |  Overall Experience 
Rating:
5.0

I love the quality of service!!! These guys go above and beyond. Thank You!! Brandi Lockhart

Brandi L.  |  Overall Experience 
Rating:
5.0

Very friendly staff and Amber whom I think is doing a great job in her new position runs the facility very well The storage rooms and halls are kept very clean as well as the lots. Thank you

Kim S.  |  Overall Experience 
Rating:
5.0

Excellent customer service, especially from Ebony. This is a well-run facility.

barbara h.  |  Overall Experience 
Rating:
1.0

I waited 1.5 hours to be shown the unit. Once seeing the unit it was determined the unit was too small and nothing was available in the Savannah area at Uhaul. Impacted truck rental and move.

Roberta S.  |  First Impressions 
Rating:
5.0

Management team and employees are awesome!! Will be back in future Ms. Jackson

wynette j.  |  Overall Experience 
Rating:
5.0

Brett, Dustin and Ron were so nice and helpful. This was my first time using a moving company and I would definitely use Two men and a Truck again!

Samantha G.  |  Overall Experience 
Rating:
5.0

So thank for the great service I received.

Joyce W.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

hattrice j.  |  First Impressions 
Rating:
5.0

very good and friendly people

Tracy W.  |  First Impressions 
Rating:
3.0

No problems 😁

Tamikosha H.  |  Overall Experience 
Rating:
5.0

Great!

Abby K.  |  Overall Experience 
Rating:
5.0

Ms. Shenell made the process of moving out of my unit fast and effortless. Also, when I initially rented the unit, Ms. Ebony went above and beyond to help me and provided stellar customer service!

JENNIFER B.  |  Overall Experience 
Rating:
5.0

the team were very helpful

CHERYL F.  |  First Impressions 
Rating:
5.0

Ebony, Amber and all of the staff(I wish I could remember all of the names) were great. Everyone was cheerful, courteous and very helpful. The GM in Boone NC could certainly learn from these folks!!!

Ray H.  |  Overall Experience 
Rating:
5.0

Jennifer Birdsall was an absolute dream to work with!!

Abby K.  |  First Impressions 
Rating:
1.0

I continue to have problems with this location processing my storage payments. I’ll need to find another vehicle storage facility because of their poor service.

Michael S.  |  Overall Experience 
Rating:
5.0

Shout out to all the staff they are very friendly and helpful. Also BIG shout out to the manager of this Uhaul on Ogeechee Rd he has worked with me from day one and he is a very hard worker. Thanks

Kim S.  |  First Impressions 
Rating:
5.0

Awesome people and great service!!!!

nicholas S.  |  Overall Experience 
Rating:
1.0

Poor training, poor customer service. Didn’t seem to understand uhaul’s computer system. When asked about available lots they said it’s just broke down cars that are parked there. we don’t rent those.

Aaron H.  |  First Impressions 
Rating:
1.0

This facility needs to have their parking storage completely redone. Thick rocks on parking surface is impossible to drive over with boat and trailer. Completely impassable. I left .

Steven B.  |  Overall Experience 
Rating:
1.0

Honestly, this was the worst customer experience ever. The employees were incompetent, couldn't understand our requests and the Ubox manager only worked certain hours and didn't communicate to her sta

Megan Y.  |  Overall Experience 
Rating:
5.0

Staff were polite helpful and service was super prompt.

Melissa V.  |  Overall Experience 
Rating:
1.0

Self storage experience is terrible I sign up in got the storage had pay 100 something dollars for store fee

Shakia B.  |  First Impressions 
Rating:
1.0

Bad customer service

Chris A.  |  Overall Experience 
Rating:
1.0

My lock was cut off of my storage unit and replaced in an apparent “mix up” with units and i was not contacted or made aware of this until months later when i was moving my stuff out.

MALAYSIA W.  |  Overall Experience 
Rating:
5.0

Ms. Perry was the consummate professional. She located a storage unit to fit my needs and escorted me to the unit. I really appreciated the personal touch!

DOROTHY R.  |  First Impressions 
Rating:
5.0

Wouldn't Go Any Place Else. Customer Service Treats U Like Family. Thanks For The Great Accommodations.

NORA W.  |  Overall Experience 
Rating:
2.0

The employees were all friendly. When I tried to move out of my storage unit it took 3 weeks and 9 calls in order to get it taken care of. Very disappointing. I will never use uhaul again

Jennifer H.  |  Overall Experience 
Rating:
1.0

The only one who was confident was Miss Jo who dropped off the boxes and pick them back up the other staff did not know what they were doing

Evi G.  |  Overall Experience 
Rating:
5.0

We used the UBoxes for our out of state move. Savannah handled our delivery. The employees who handled scheduling and delivery were very professional and accomodating. They arrived as scheduled.

TIMOTHY M D.  |  Overall Experience 
Rating:
5.0

Excellent staff very helpful and professional!

Stacy A.  |  Overall Experience 
Rating:
5.0

Although short staffed, the entire team worked together to get customers in and out as quickly as possible. Ebony's multitasking skills are above reproach! .

Moses C.  |  First Impressions 
Rating:
5.0

I can't get over how clean and friendly this location was. They went above and beyond for me.

Gina U.  |  Overall Experience 
Rating:
5.0

thanku

MISTY M.  |  Overall Experience 
Rating:
4.0

Professional & friendly staff especially in person. I would recommend more training in phone etiquette.

THOMAS L.  |  Overall Experience 
Rating:
1.0

This has been an absolute nightmare. My things were destroyed in July (twice!) and I am just starting to resolve things in January. Management/employees need work. It takes one person willing to help.

Jordan F.  |  Overall Experience 
Rating:
1.0

I had a U box shipped from Illinois to Savannah. I emptied the unit within 30 days, so no additional charges should have hit my credit card. For 3 consecutive months, my card was charged $103.55.

Carl B.  |  Overall Experience 
Rating:
1.0

Poor communication from savanah office and no communication from driver. Upack was scheduled to be delivered between 10:00 and 1:00. Driver did not show up until 3:00.

mark s.  |  Overall Experience 
Rating:
5.0

Very good facility.

Bruce C.  |  Overall Experience 
Rating:
5.0

Service members were great

George S.  |  Overall Experience 
Rating:
1.0

Customer service was terrible. Poor communication between staff. And the truck to deliver ubox's has been broken for over a month . Would not use ubox again based on this experience.

Maxwell R.  |  Overall Experience 
Rating:
4.0

I haven't yet used the service but am moving soon and will definetly use u haul from charlotte to savannah

dave j.  |  Reservation 
Rating:
5.0

The young lady that dropped off and picked my u-boxes was excellent. She new her job and did it well. I would do business with her any time.

Frank A.  |  Overall Experience 
Rating:
3.0

Small storages are overpriced and access hours to storage are very limited. Great staff!

Catherine S.  |  Overall Experience 
Rating:
5.0

Very Helpfull U-Box Crew

Anthony S.  |  Overall Experience 
Rating:
5.0

Outstanding service. Thanks.

George S.  |  Reservation 
Rating:
3.0

Only minor issue was that it took 4 days of phone calls to get my UBox delivered. Seemed like a run around and there was no follow through with sending messages to other departments.

JEANETTE C.  |  Overall Experience 
Rating:
5.0

Ebony is a great asset to your company she works like a champ under pressure if I ever were to open my own business watch out because I would definitely steal her from yall lol

Rose R.  |  Overall Experience 
Rating:
5.0

Costumer service was great

BERNADETTE S.  |  Reservation 
Rating:
5.0

Staff was courteous and timely.

Jermone I.  |  Overall Experience 
Rating:
5.0

Kind and personable workers

Hamilton D.  |  Overall Experience 
Rating:
5.0

Staff was always helpful and friendly. You need to fix the entrance gate to the RV Storage. The Scanner does not work. I always had to get out of my rig and use the walk-in gate to open the drive in,

William B.  |  Overall Experience 
Rating:
5.0

Thank you to the staff that was amazing, helpful and go way beyond there means to make sure they put you in the right storage so you not paying for what you don't need. Yall are awesome, would defini

WILLIAM C.  |  Overall Experience 
Rating:
4.0

U-box delivered and picked up at my convenience on time, efficiently and without any problems

patricia l.  |  Overall Experience 
Rating:
1.0

10+ calls and 4 months is what it took to get my delivery. During this time you also charged me $86/month for storage. I reached out to mgmt twice and received no reply. I'll never use U-haul again.

Jason K.  |  Overall Experience 
Rating:
5.0

Good

quran j.  |  Reservation 
Rating:
4.0

Thanks for making adjustments when your forklift broke and hauling them to me on a trailer!

Lorraine B.  |  Overall Experience 
Rating:
5.0

The manger there was over and beyond helpful. SHE NEEDS A RAISE!!! TARA I think is her name but a good hearted woman (angel) is what I call her. Uhaul will be Cray to let her go! Hospitality is 5 star

Torrie w.  |  Overall Experience 
Rating:
5.0

Great service, I am fully satisfied.

Robert P.  |  Overall Experience 
Rating:
5.0

Very professional help us with different plans to rentals after changing

Dale K.  |  Overall Experience 
Rating:
5.0

We’ve stored here 3 times, and always rent trucks or vans here. The staff is amazing, and the facility is very well kept.

MICHELE F.  |  Overall Experience 
Rating:
4.0

Great service, less expensive than expected, only complaint is that the storage unit had a mild funk to it but thays quite a minor complaint!

Gregory K.  |  Reservation 
Rating:
2.0

storage unit was not clean. facility not clean

Chad C.  |  Overall Experience 
Rating:
4.0

You MUST fix the gravel situation and gate operation in the outside storage. It took us 20 minutes to get our travel trailer out due to the deep gravel that has not been packed down.

Jan C.  |  Overall Experience 
Rating:
3.0

I reported a leak on the roof when I left one of my mattes got wet inside don't know if it the leak got fixed for the next customer

Angel l.  |  Overall Experience 
Rating:
3.0

My Ubox delivery was delayed twice, and I had to pick up the uBox by myself.

Lianjun W.  |  Overall Experience 
Rating:
5.0

Great service.

John N.  |  Overall Experience 
Rating:
5.0

I did not visit the Savannah office, the u-box arrived there and they deliver it to my address. The conversations with the office were very friendly and helpful. The delivery was made when promised.

Dale H.  |  Overall Experience 
Rating:
1.0

My storage unit destroyed my furniture everything has mold on it.For 167.00 a month I exspect better

tawanna w.  |  Overall Experience 
Rating:
4.0

Good service but could improve.

edward j.  |  Overall Experience 
Rating:
5.0

Great!

Mohamed K.  |  Overall Experience 
Rating:
4.0

Staff was great. Furniture was well taken care

DAVID W.  |  Overall Experience 
Rating:
3.0

Just GLAD it's all over after 3 long years with y'all..Hopefully I will never have to use a storage unit again.

DEBBIE S.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top