Customer Reviews for U-Haul Moving & Storage of Schenectady

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Schenectady

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kayla M. on

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Customer did not leave a comment.

TRACY W. on

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B is an outstanding service manager. He was pleasant to work with, accommodating and professional. He should be commended on his great attitude and dedication to his position with UHaul.

VINCENT P. on

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Good customer service. They get you out the door and on your way quickly.

Douglas W. on

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Guy can come in on time

Eyad E. on

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Very professional service

Brent D. on

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Customer service was less than professional

CHRISTOPHER W. on

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jammara S. on

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You guys charged me 100.00 and im not sure why. Im not happy that I have to wait for a refund amd my bank was hit with an over draft fee

Salim R. on

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We’ve been doing business with U-Haul all over America, but this branch beats them all! The staff gets the job done professionally, and responsibly:) The Manager and entire crew ???????? Keep it up’ you guys the best...

Rich L. on

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Keep up good work!

Lekina G. on

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Awesome service from the family

randolph H. on

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As for me I was helped immediately and on my way within 20 minutes. Greatly appreciated. I don't have any improvement advice.

Cristina F. on

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Had an average experience. Getting the keys to the truck was an extremely slow process because there weren’t enough employees working in the store that day. There is also a lack of communication going on between the actual store location I rented the truck from and Uhaul customer service, who called me the day after I returned the truck to ask when I planned on bringing it back, but other than that, everything was fine. Drop off was quick and easy.

Noellie K. on

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Jennifer C. on

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The guy who checked our truck back in seemed very unconcerned with the issues of the truck which actually scared me badly

Thomas M. on

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larry J. on

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Mark H. on

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thomas V. on

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Joshua - was very helpful and professional!

ADRIENNE B. on

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TEA L. on

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Nancy G. on

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amy B. on

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The employees were friendly but don’t know the answers to all the questions asked.

lolita M. on

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thomas V. on

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The person who Took care of me was great!

shawn H. on

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you should offer service that lets customer pick truck they want to try before they buy a vehicle. my last rental was a gmc this rental was f150 i was seeing what worked good for me with towing camper i decided on buying a ford 150 because it handled camper much better

Nydia J. on

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Always a good moving experience with uhaul on Hamburg. I never ever had not one problem with them. Definitely would recommend a friend.

emeka E. on

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Steven T. on

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cheryl G. on

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Bad customer service I'm hoping I never go through such nitemare w this place again. Chair person and all socks. Giving him an call 2 months ago this fool never called me

Michael C. on

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Abbey B. on

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delonice W. on

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Matthew H. on

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In and out quickly. Trailer was in good shape

Denise L. on

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Patrick C. on

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shakiya s. on

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Great service

Crystal p. on

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Very professional and respectful

Julian M. on

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Good

Jared C. on

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The staff were very friendly and helpful. There were a few issues dealing with the computer system that were resolved after the staff made phone calls, but this seems like UHaul's fault, not theirs.

MICHAEL L. on

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The guys at this location were friendly and happy to assist.

Tracy M. on

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I opened this storage unit I never used it so cancelled it. They still charged me. Never even had anything in it nor a lock put on it. I would like my refund was told I would get it. Haven't yet.

katheline l. on

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Ty

JOHN S. on

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Personel very helpfull whenever needed

Tihesha S. on

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The Uhaul rentals van had the worst steering ever, it was borderline unsafe, it was like it was the lose causing it to move all over the road. Hard to control.

Shannon M. on

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They don't prorate ok the have end. So if you move out before the end of the month you're still partying for a full month. The facility raised rent while I was there... By more than a bit. Wouldn't re

kevin c. on

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All you guys were great at the Schenectady, N.Y. location. All employees were very pleasant and professional, thanks for everything. Kevin

IVAN C. on

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I’m happy

peter s. on

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Overall,great job by the whole crew when it came to renting needed vehicles and also having access to the storage areas.Again,great job they all get a 100% rating.

NANCY G. on

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Prices too high & too many increases. You buy lock but can’t cut off???

ruth j. on

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U-Haul is a good service in general. However: who ever was handling the billing, screwed up regularly w our billing.

laura g. on

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I was impressed with the staff and helpfulness I received. i will recommend this facility to anyone who asks.

Camille D. on

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Don’t waste your time with this U-Haul location. Make the trip and go for another one and prevent yourself a migraine. They are rude, and lazy. I will never be coming back here.

EMILY R. on

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If I ever need a storage again, I know where to go to.

Parisha M. on

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Great Work ‼️