Customer Reviews for U-Haul Moving & Storage of Schenectady

5,262 reviews

2516 Hamburg St   Schenectady, NY 12303
(Rt 146)

(518) 355-3560

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 355-3560

2516 Hamburg St
Schenectady, NY 12303
(Rt 146)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LOYDRALLMARVA C. 
Rating:
5.0

Customer did not leave a comment.

Elaina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

The 10' truck was having an issue with the ignition. I was told about this but when it worked ok for me on the lot, I figured it was ok. The office employees that helped me are super nice and attentive so I have no issues there. Several times throughout the rental period, the key would not turn in the ignition causing many retries and waiting time during an already hectic day - should be fixed immediately and discount would be appreciated since the truck was not properly maintained and for my trouble and frustration.

Kimberly M. 
Rating:
5.0

I had an issue with pick up, but it wasn't their fault at all. They did everything they could and got me a truck not too long after my original reservation. I did notice after I left that one of the tires was extremely low. Luckily I had a pump and was able to fill it up without someone having to come to my house.

Allan K. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
1.0

They lied about the gas I returned, UHaul charged an extra $75.00 for gas. The truck was return with the same amount of gas from the day i picked up. I have the receipt for the gas station where i put the gas. I called Uhaul customer service they were suppose to call within 48 hours. I have not heard from no one. Very bad service!!!!

Suman R. 
Rating:
5.0

keep up the great work!

DANIELTIMOTHY H. 
Rating:
5.0

Not sure as the gentleman whom helped me was professional and proficient. Great experience!

LOUIS L. 
Rating:
5.0

Customer did not leave a comment.

glen M. 
Rating:
4.0

Customer did not leave a comment.

THOMASPATRICK R. 
Rating:
4.0

Clean the inside of the windshield

EDWARDE A. 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

Ann P. 
Rating:
5.0

This is the best uhaul location ever. Easy access, very clean and excellent customer service.

Clara W. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

DENISDOMINIC S. 
Rating:
4.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
2.0

Although we filled gas to what it was when we picked up truck they charged us for gas

WARRENL JR L. 
Rating:
5.0

This is the location I've rented most uhaul equipment from. Always top notch. Can't go wrong here

Warren S. 
Rating:
5.0

While the truck performed as intended and clean, the cab is definitely showing its age. I only performed a very small move the took about 3 hours, however, if the move involved a long-distance this truck would have been unacceptable. The staff at this location was friendly and efficient which is always a plus.

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
1.0

Customer did not leave a comment.

Kylie C. 
Rating:
5.0

Great customer service!

maureen Z. 
Rating:
5.0

We were supposed to turn it into Skip's Auto service in Scotia, NY. The we arrived, the place was closed and a sign said they were on vacation. Fortunately, I had stayed at a hotel where the Hamburg Street store was and we went there. We went about 10 miles out of our way to go to both places. Your company should do a better job confirming the drop off locations.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

GARYRICHARD JR B. 
Rating:
4.0

Customer did not leave a comment.

Lori T. 
Rating:
5.0

I love you.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Frederick B. 
Rating:
5.0

Customer did not leave a comment.

milo M. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

sandra H. 
Rating:
5.0

Customer did not leave a comment.

DREWTRISTAN M. 
Rating:
2.0

Had to wait a long time to get my rental, than was charged a $20 fee for over night services, when I returned the rental before 6pm, did get it til 10am when I had a reservation for 9am.

Seth H. 
Rating:
5.0

Good experience

SALVATORE G V. 
Rating:
3.0

I was charged for a dolly that I never got, was told that I was going to be taking care of it, and still got charged for it.

ely V. 
Rating:
3.0

Customer did not leave a comment.

Megan K. 
Rating:
5.0

Fast and friendly. Lots of help.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

BRIANJ J. 
Rating:
4.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELR G. 
Rating:
5.0

Have coffee.

John D. 
Rating:
5.0

Customer did not leave a comment.

shamika w.  |  First Impressions 
Rating:
5.0

Small electrical issue was handled well and the staff gave me extra rental time for the delay. Precheck of the truck WITH a tow dolly would have avoided the inconvenience.

Alan W. 
Rating:
3.0

Customer did not leave a comment.

Denise K. 
Rating:
5.0

The app was inoperative last night very frustrating

Alan R. 
Rating:
5.0

Customer did not leave a comment.

Ross P. 
Rating:
1.0

😏

Seechanram S. 
Rating:
4.0

I rented a 10' truck as I needed a ramp. After I rented the truck, I discovered that the truck did not come with a ramp. It was not disclosed anywhere that this size truck did not come with a ramp. If I had known, I could of rented a different truck and it would of cost me less on the mileage.

John J. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

The employees were great , very friendly and knowledgeable of their job . I was in and out of there in no time for a 15 foot rental truck. Great service!

Gretchen M. 
Rating:
4.0

Customer did not leave a comment.

HEATHERMAEJEAN K. 
Rating:
3.0

Going through the app is tedious and time consuming.

Matthew P. 
Rating:
5.0

There's nothing to be improve

Kesha T. 
Rating:
5.0

Excellent service

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Requan and every other member of the team were fantastic to deal with. Requan was able to facilitate and earlier pick up of a truck than my initial order which allowed me to make my move seemless. He went out of his way to make it happen and I truly appreciate that. I highly recommend this team on Hamburg street and will go back every time. Thank you all very much and keep up the great work!!

John W. 
Rating:
5.0

The two gentlemen running the office on Saturday, 8/28/21 were exceptionally polite, cheerful and professional!

SANDILEC M. 
Rating:
5.0

Too expensive. $0.99/mile added a huge cost.

Lucas C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas H. 
Rating:
4.0

Customer did not leave a comment.

AMANDAD R. 
Rating:
5.0

Customer did not leave a comment.

Vito F. 
Rating:
2.0

Info not provided before pick up which cost me $50 more

david M. 
Rating:
5.0

The man working at the counter was very friendly and helpful.Great Customer Service!!! Thank You 😃

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
3.0

Was not my choice to go here. It wasn't very close, but my pick-up location was switched to there and I'm not sure it was taken into account where I lived and the ease for me to get there.

David B. 
Rating:
1.0

When I went to secure my storage space, he was showing me where the unit was and the door was wide open. When I asked about it he told me it was broken. I had already paid and now find myself looking for alternatives. There was also a couple pieces of small trash items on the floor of the unit which means it wasn't cleaned.

Margaret O.  |  First Impressions 
Rating:
5.0

The two employees I worked with (Monday morning 8/23 and Tuesday evening 8/24) were great! Took good care of customers, let those of us waiting know that we were important and how long a wait would be. Customer Service was excellent!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

BETRECEB B. 
Rating:
3.0

Customer did not leave a comment.

GERALD D S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Over the course of the last three months, I have rented trucks and trailers from U-Haul at least eight times from various locations. Honestly, I didn't have a good experience at some of the locations.  That said, I cannot bestow enough praise upon ShaTeke Clark at the Hamburg St, Schenectady location.  He was *always* helpful and *always* took the time to answer any questions and offer information/advice that proved very useful in the moving process.  Moving can be a stressful time but interactions with ShaTeke were never anything but pleasant.  His friendly demeanor and positive attitude make him a shining star in the U-Haul team.  I sincerely hope that U-Haul upper management recognizes this and spotlights him as the exemplary team member that he is.  Kudos to ShaTeke!

GREGORY K. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Lyn H. 
Rating:
5.0

Customer did not leave a comment.

DONALDSCOTT R. 
Rating:
5.0

The Manager was more than accommodating to our needs. He was very helpful and knowledgeable.

MICHAEL A. 
Rating:
5.0

Had a great experience overall with very nice staff who were helpful where able. I did online check in which I loved. However, I had a hard time finding the truck because the instructions for where the number was were unclear and vague. Adding a photo of where the number is on the truck would be helpful. It took much longer than expected to wait for “approval” prior to being able to get the keys & head out. For a simple solution, I would say to mention at booking that self check in may take up to 30 min. Or to mention ahead of time any ways that will expedite the process. Overall happy with the experience and would certainly book again with the knowledge above.

Emily K. 
Rating:
5.0

Great customer service.

Jerome S. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

This is the best place you can go to!

NORMAN M. 
Rating:
5.0

Customer did not leave a comment.

Emil G. 
Rating:
5.0

Everything was great..

FLOYDF III S. 
Rating:
5.0

Customer did not leave a comment.

JONATHANO M. 
Rating:
5.0

Nothing everything was great

Robert G. 
Rating:
4.0

I was unable to do my self check-in return it was a problem with your system

THOMASFREDERICK J. 
Rating:
4.0

Customer did not leave a comment.

ANTHONYJOHN A. 
Rating:
5.0

Your employees are amazing👌🏼❤️

Andrea O. 
Rating:
5.0

Customer did not leave a comment.

Cathy T. 
Rating:
2.0

Customer service was poor. When I picked the truck up, employee mumbled to me. He had his hand up his shirt and I could see the a lot of his underwear. Check engine light was on in truck and employee said it's ok those lights are always on. That's not comforting when driving 400 miles round trip. When dropping off the truck, the employee was not friendly and only thing he said to me was if you are returning, leave the truck where it is with the keys in it. I'm not expecting a big song and dance from employees but some level of professionalism would be nice especially after I paid 460 for the truck. A smile, hi how are you. Something. Not impressed.

HEATHERMARIE B. 
Rating:
4.0

To make sure that payments get back to customers when you say it Will

ROBERTO O. 
Rating:
1.0

Stop

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Rain D. 
Rating:
5.0

Great experience. Everything was clean and staff was helpful and courteous.

JESSICAF N. 
Rating:
4.0

Customer did not leave a comment.

Erin O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin O. 
Rating:
5.0

Very pleased with the whole experience. Will recommend and utilize again. Thank You!

DYLANMEHKI R. 
Rating:
1.0

Charged for gas, I already put in. Staff person ignored me when I pulled in

AMBERLYNN C. 
Rating:
5.0

Great location, outstanding service and staff are friendly and always helpful and efficient

maureen G. 
Rating:
5.0

U-Haul at Hamburg St went above and beyond to facilitate my daughter's move out of her college apartment. Long story short we had issues from the beginning to the end of the move but, they were there every step of the way. I was happy that I let them know what was going on daily so they were able to assist. U-Haul Rocks!!!

CHERYLANN D. 
Rating:
4.0

Customer did not leave a comment.

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

ALFREDDAVID S. 
Rating:
2.0

If someone has a reservation for a van or box truck thats what they get not a pickup truck.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

Samantha L.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful.

Elaina M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANDREW W.  |  First Impressions 
Rating:
5.0

The Manager and his Staff are EXCELLENT!!! However, Having to move a set of stairs on wheels is unacceptable in todays standards. News Flash: Upgrade your facility and give these wonderful employees a modern facility that they deserve and have earned!!!! This facility is extremely OUT DATED!!!!!!!!! Its hard to believe how CLEAN the Staff keeps it.

Michael F.  |  Overall Experience 
Rating:
1.0

Interaction with the facility went well up until the pandemic hit. Once it hit and we started to get behind, the customer service line would direct me to call the facility to set up payment arrangements. But each time I contacted the facility, I was told payment arrangements were not possible, even during a time when everyone was losing money and unable to fend for themselves. This facility took no regard for the struggles of its patrons and profited off of that instead.

Darrell G.  |  Overall Experience 
Rating:
5.0

They closed my unit without alerting me.I went to see about the unit and was told it had been auctioned. My dad died and everything i had was in there pictures that someone is just going to throw out i Was moving on the 1st. So. The fact that they never called me to tell me this was happening.And i lost everything i am very dissatisfied i should have been notified.

Joy E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hakim G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara P.  |  Overall Experience 
Rating:
5.0

Very helpful staff

maureen g.  |  First Impressions 
Rating:
1.0

Moving in was a nightmare. The staff informed my older children that they we “high as f***” when they were assisting them because of a lock that had broke. I needed the large unit, and this was the last one. I was told because of the lock they were going to need to move me to a smaller unit. After I called them up they figured out how to get the lock off and I was able to keep the unit. Not after they had charged me for the smaller unit. Now I have two charged on my account for 2 units. I am being told that it will fall off. I wait the three days and it cleared. I have to go in once again to clear this up. Here comes the next month and I am supposedly set up on auto pay. This is in fact not the case. Because when they were playing hop scotch with my unit they also cancelled this. I go in and I am assured it is now set up again and the 45 dollars on charges they said they will waive. Well here comes the next month and guess what is not set up. Oh yes my auto pay. I just moved all of my things out of the storage because I am being inconvenienced in having to go there every time there needs to be a bill paid or I need to resolve the issue of incompetent staff.

Christine S.  |  Overall Experience 
Rating:
5.0

Always a pleasure working with the staff, when I needed assistance.

LaChelle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

art n.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Damita J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trey e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jovanah P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda r.  |  First Impressions 
Rating:
5.0

The online description of the storage is accurate, facility is clean and secure, and the staff was very helpful. Thanks.

Lucy h S.  |  Online Move In 
No reviews have been submitted for this location.

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