Customer Reviews for U-Haul Moving & Storage of Sioux Falls

Rating:

3.0

I think improving quick service or having more training on the software will be beneficial for the company.

Rating:

5.0

Staff was very helpful and accommodating, they went beyond normal to help me , The guy supervising was great and I appreciate him going the extra to help me

Rating:

5.0

This was a seamless rental experience. A young man named Brady handled my reservation and got me through the process without any trouble. I will rent from here again if I need rental equipment.

Rating:

5.0

If you have more associates like AJ, you will hands down have more appreciated customers. There's a certain amount of charisma and professionalism that goes into helping your customer find the right choice in products or services. I'll never forget the legendary customer experience with AJ. He obviously has tailored an exceptional technique of assisting future customers with U-Haul and his compassion did not go unnoticed, neither did his humor as well. 12/10 for AJ and his legendary performance. Will definitely recommend this location to anyone I know.

Rating:

1.0

It shouldn't take 2 hours to check out a trailer. I got there about 10:00AM. The computers were barely running. There was 1 person there who knew what was going on, 2 others didn't have a clue. We got paperwork all done, went out to get the trailer, and it was an open trailer, not an enclosed on. operator entered the wrong code - RV vs RO. Did a 2nd contract (another 30 minutes) went out to get the trailer and it was no where to be found. individual gave us a different trailer and made notes on the contract. Terrible service! Terribly bad software.

Rating:

5.0

Better computer system it crashed

Rating:

5.0

Agent was super friendly and explained he would clean the grease off the floor. Very nice guy!

Rating:

5.0

Very friendly and knowledgeable staff and quick service process was really easy

Rating:

5.0

Great service

Rating:

5.0

The Movers you recommended did a stellar job for me. Well done!

Rating:

5.0

Excellent service

Rating:

3.0

Trailers are old, but do the trick. Staff is always attentive, but slow.

Rating:

5.0

Great customer service

Rating:

4.0

The first truck I rented had a dead battery

Rating:

1.0

I recently rented a U-Haul cargo van and was very disappointed with the customer service at this location, specifically from the site manager. I accidentally overfilled the gas tank and politely asked if I could be reimbursed for the extra fuel I put in. The manager refused. U-Haul strictly charges customers if the vehicle is returned with less fuel than when it was picked up, but they have no system or willingness to reimburse customers who overfill the tank. This feels unfair and one-sided. Accidents happen, and there should be a reasonable process to handle situations like this. The lack of flexibility and customer care came across as poor service, and honestly, it felt like the company benefits from customers’ mistakes without accountability. A company of this size should have a better system in place. Very disappointed with this experience and the management at this location.

Rating:

4.0

The outside and back area was clean, but the cab had wet garbage in the cup holders.

Rating:

1.0

This place is full of fucking scammers they gave me a old ass van and are trying to blame me for it

Rating:

1.0

This location in Sioux falls is terrible all needs to be said, guy name Adrian is a very disrespectful person and is reported to officials of corporate, hopefully he loses his job there and knows the true definition of poor as he disrespected my wife and called her poor, karma is going to be one B for you!!!

Rating:

2.0

Got charged an extra 50 bucks for mileage when we didn’t even go that far.. we kept our trip to around 25 miles and got charged for 65 miles

Rating:

5.0

Great experience & definitely recommend if you need to move.

Rating:

5.0

Good service

Rating:

3.0

Dedicated people for drop offs & dedicated people for pick ups. The whole process took way too long.

Rating:

1.0

We were told to fill the tank with gas to a certain point. We did as instructed and still got overcharged by at least $25 to $30. UHaul needs to credit us this money. I filed a claim this morning.

Rating:

3.0

Gentlemen was very polite and respectful

Rating:

5.0

Everyone was friendly, helpful and attached the trailer for me. Very helpful and I highly recommend using this location.

Rating:

5.0

Everyone was very helpful

Rating:

5.0

Very quick easy process! The employees were super kind and helpful to me. I appreciate their help.

Rating:

5.0

great people to work with

Rating:

5.0

All of the staff members were very friendly and helpful.

Rating:

3.0

It was packed in tight with so many obstacles due to construction it was hard to get out of the parking lot. Only an inch or two to spare turning around equipment. Other than that check in and out were great. Very nice people.

Rating:

5.0

The two gentlemen that helped me where very helpful and courageous.

Rating:

1.0

I can't even describe how poorly and unprofessional we were treated. We made a $3500 reservation about 8 weeks prior to moving to Florida. We made it so we can pick the truck up before they open using their app. So we show up at 830am and the app says we have no reservation even though we have a reservation number. Now we have to wait till they open at 9am. At 920am, myself and 5 others are standing outside in the cold still waiting for the store to open. The employees showed up at 9:12am so it appears they always show up late. We literally had to call Corporate so they could call the manager and have him open the doors. Finally after 920am a young guy looking hungover, opens the door. We finally get a truck at 930am and when I pull out, the gas light comes on. I mean seriously, you have a customer paying $3500 and driving to Florida and you can't even make sure the tank is full. I will never and I mean never use Uhaul ever again. Period. End of story.

Rating:

5.0

These guys were friendly and knowledgeable. I needed to change the equipment I had reserved and they were quick and easy to work with.

Rating:

5.0

Checkin n and out on the app was awesome!

Rating:

5.0

The guy who helped me was a chill dude who went above and beyond to help me get the trailer lights to work and everything hooked up good.

Rating:

5.0

The guy who helped me at drop off was a good employee !! Really helped out !! Very polite !!

Rating:

5.0

The gentlemen who checked us in on returning the equipment was very helpful and process went very smooth. The 26' truck and auto transport worked awesome. No issues at all..

Rating:

1.0

They aren’t friendly , have people in the store just hanging out . And obviously they are very unprofessional

Rating:

5.0

20 minute delay for opening but the staff overcompensated for a minor snag. No pushy sales pitch on liability insurance either. Recommend.

Rating:

5.0

Do nothing! Although I did not catch either of their names, they were both very efficient and helpful, got us in and out in no time at all, including good directions to a good grocery store. Thank you to the Sunday afternoon team!

Rating:

5.0

You need to give a Veterans Discount both ways.

Rating:

3.0

Improve the customer experience with professional training for staff. Staff struggle with basic customer interactions.

Rating:

5.0

Everything went smoothly and was super easy

Rating:

4.0

Initial contact with staff was good. Can of the truck smelled like cigarette/dog/cat which was offensive. I asked for an air freshener but they couldn’t offer anything. Just became my problem. Final invoice was way more than I thought AND the tank was not filled. It was below “F” by about 4 gallons because when I returned it FULL, the dial was way over “F”. Disappointing.

Rating:

5.0

The gentleman who checked me in was kind, and friendly, very helpful. Vehicles was in good condition, very clean

Rating:

5.0

All went smooth and fast checkout process

Rating:

1.0

I reserved a truck, and then was told when I got there that they didn’t have a truck and had to use a van which made moving hard harder. Then when I return the vehicle after only putting 13 miles on it and putting gas in the vehicle I was charged $17 for 4 gallons of gas when I called and requested a refund. I was told someone would call me back to get it figured out I still have not heard from anybody.

Rating:

5.0

Wish the truck had cruise control.. would have made my experience better!

Rating:

1.0

Extremely poor customer service. Unwilling to help customers and extremely slow employees. I will never go back here.

Rating:

2.0

Vehicle didn't have cruise control and driving a longer distance was very uncomfortable

Rating:

2.0

Staff was disorganized and slow

Rating:

5.0

Nice job keep it on

Rating:

5.0

Great customer service and friendly!

Rating:

5.0

It was nice and easy to rent from location staff was helpful hooked up trailer and made sure everything was working and connected properly. And trailer traveled and no issues while moving. Thank you for the great service. And drop off was easy as well.

Rating:

5.0

Service was very good. Transaction was taken care of quickly and by friendly staff.

Rating:

2.0

Hire more people. Focus on customer service.

Rating:

4.0

Pickup and drop off was easy. My only complaint is that I filled the gas tank back to 3/4 as directed at pickup at the Casey's . I drove from the Casey's to U-Haul, directly next door and across the street from each other. I get there and they charged me for 2 gallons. My suggestion for customers is to take a picture of the gas tank at pickup and another at drop off, date and time stamped.

Rating:

5.0

The service is very knowledgeable like it this place everyone is helping that's is good service

Rating:

1.0

Brought the truck back a day early and no one would help us. Needed to talk to someone about a credit for returning early. Poor service. 2 people in offices would not come out to help

Rating:

5.0

Service was great - the trailer they have me even had brand new tires

Rating:

5.0

Alex was friendly and very accommodating. I was frantic and he assisted me efficiently and respectfully.

Rating:

5.0

Asked one attended if we could get one of the trucks moved so we could pull into bay to get my stuff and he said very rudely ya when I get around to it. Other than that great experience

Rating:

5.0

No elevator so I received first floor accomodations. Was great. Used it to separate and store items from a pallet liquidatior until I had sold each item. Only needed it for 30 days. Check out was easy using the Uhual App.

Rating:

1.0

Ceiling was damaged and stairs were a pain. The doors were blocked by uhaul returns

Rating:

5.0

Was very cooperative and friendly with the trouble with the computer error and appreciate the help with the free month

Rating:

5.0

Easy process

Rating:

5.0

Very nice

Rating:

4.0

Very nice facility

Rating:

3.0

The customer service was awful but the facility was clean and safe. Thank you!

Rating:

1.0

The actual storage Unit I was assigned had stuff inside that I had to move out and part of it was a moldy cardboard box. The storage unit also had a wet floor and I suspect maybe ceiling was leaking because it rained on that day that I was moving in. I moved a bunch of clothes into that storage that I sell so hoping they don't get damaged by rain if the ceiling is truly leaking. Now the storage facility itself had a horrible bathroom smell because the bathroom door was just wide open and quite evidently unkept. It was hard to breath in there honestly. I hadn't already booked it I would've gone somewhere else just because of that smell.

Rating:

5.0

Dillon was very helpful and kind.

Rating:

5.0

Great working with them even when we had some problems and needed the truck for an extra long time. They work with you the best they can, that means a lot to me. Thanks guys

Rating:

3.0

Over priced, a maze to get to second floor units without any lifts. They do supply flat carts, not much use for second floor.

Rating:

4.0

None

Rating:

3.0

The employees were somewhat rude I've had to run in with them like three times and they were not so very nice all three times one time I tried to tell them that the garage door would not go down and yes the office was closed but there was four people in there and they all looked at me and ignored me I was there for over 15 minutes trying to tell them that I couldn't get the door down and nobody cared till I came knocking where I wasn't supposed to be I was trying to be helpful they obviously were not they ignored me quite a few times and then when I turned in my storage unit the other day which was early you guys don't prorate anyway the staff is rather unfriendly

Rating:

5.0

Quick and easy to rent a storage unit

Rating:

3.0

Although the security is remarkable it was perplexing to discover there was not any elevators to reach the second floor

Rating:

1.0

Im about to contact my attorney

Rating:

5.0

Eric the owner was very helpful and even told us about the promotion for one month free unit rental with trailer rental we already contracted in Huron. Our family e to move my sister and her closing was delayed by a week so we needed a quick solution to store a small pull behind trailer’s worth of stuff! Thanks uhaul and Eric!

Rating:

1.0

Im not happy with this location

Rating:

4.0

Great building

Rating:

4.0

Everything was point ON ..THX.m

Rating:

2.0

The storage unit was a perfect fit, if I brought a flashlight. Also the staff, horrible in my opinion. But in their defense maybe under staffed. I’ve also tried to contact people here for months on end and relieved, nothing in return. Glad to be out!

Rating:

1.0

A storage unit by phone and was given a different address. I drove there to check in and unload. When i arrived, I see what looks like an office with glass windows, I was concerned about going in because there was a man camped out in front of the door who appeared to be on drugs. I left my valuables in the car and quickly proceeded to the office. This address is 201 S.West Ave Sioux Falls 57104. Once inside, There is no one there, no office. Just a Kiosk that tells you, you need to check in online and have renatl insurance paperwork. Clearly too much hassel for a storage unit, but, most alarming was the desolate building with no personnel! I drove to the U Haul right around the corner and explained to Tyler, why I was so upset, He was very kind,understanding and professional. He took care of me by offering me a unit on site, the original address I first called. I appreciate the remedy but think Management needs to inform their employees to disclose the unmanned conditions of the property and to direct woman and the elderly to the manned site if available.

Rating:

1.0

While most of the staff at this U-Haul location were friendly and helpful, corporate U-Haul is doing them a huge disservice. First of all, the design of the new storage units attached to the main building creates a situation where the entry to my storage unit is blocked with return U-Haul trucks every time I try to access it. Beyond that this U-Haul location is understaffed. So there is no one to help move the trucks out of the way. In addition, I first rented my unit online via the U-Haul website and when I showed up they did not have a unit of my size available. I understand this to be a corporate U-Haul issue and not a local problem. It seems corporate is creating issues and leaving it to the local U-Haul to solve it. I will not be renting from U-Haul again and I would strongly recommend against it to anyone I come into contact with

Rating:

5.0

I made a move across the country with 4 kids by myself... It was a Very very VERY loooong drive :/ I was offered a one month storage unit free of charge and when I arrived to turn in the trailer and unload our stuff.. I found out there was only an upstairs unit available at the drop off location I had picked 😳😳😱 ...I was totally overwhelmed at the thought of hauling everything we own up the stairs on my own and already exhausted from the long drive with wild kids 😩🥴 the lady that was helping us went out of her way to arrange a unit at a different location to accommodate and I am beyond grateful!! I almost cried the happy tears!!! Grateful, impressed, and sooo relived <3 I missed this kind of interaction that comes with living in the Midwest and it was a really great first experience with being back home. Thank you!!!

Rating:

2.0

I had a ton of interactions with the staff at this location and only had two good experiences. The worst was when I had previously had a late payment. There was a UHaul lock on my storage unit, which I fully understand, but it wasn't taken off even weeks after I caught up the payment. An employee came up with me, told me he would go look for the key, and left me sitting there without returning for over a half hour. I left, and when I returned a couple of weeks after that, the lock was still there despite payments being all caught up. I was so relieved to get my things out of the storage unit and never deal with this location again.

Rating:

1.0

Completely unprofessional and wrong that someone pays for 30 days with no other option and moves out early, maybe due to a change in circumstance and they don't get reimbursed for any of the amount they were required to pay but didnt use. I would not recommend uhaul to anyone and will be sure to never use your storagebservices going forward.

Rating:

5.0

My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.

Rating:

4.0

Really nice manager Greg. Professional staff

Rating:

2.0

Uhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone

Rating:

5.0

very helpful with questions and service

Rating:

3.0

Would have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.

Rating:

1.0

Never return calls, you call to find out information and the lady says everything is ok then you get a letter saying your storage unit has been sold I will never go threw a uhaul place again

Rating:

5.0

Thank you

Rating:

5.0

The staff was great and efficient.

Rating:

5.0

Helpful staff.

Rating:

5.0

Staff was amazing they were helpful & friendly

Rating:

4.0

I give your staff and storage facility an A but communication to setup delivery of Uboxes and trying to reach a person via your phone system an F. Would not recommend until that's fixed.