Customer Reviews for U-Haul Moving & Storage of Sioux Falls

Rating:

1.0

When we got there, there was only one person helping people. About 15 minutes later a woman came in ranting about how “she knew she was almost an hour late” and continued to vent while she started to help customers. The man that helped us was nice enough, but pretty much pushed us out the door because of how busy it was. We received our truck with less gas than what the paper stated, and drove less than 20 miles with it. The gas gauge was the same as when we picked it up, and I was still charged over $50 dollars for gas and a fee, which no one told me about. When we went to drop it off there were trucks lined up to the street, no where to pull in, and the man that helped return my truck was incredibly rude when I asked if we were in the correct spot and if we needed t wait or go inside to return the truck. I would honestly NOT recommend this store to anyone.

Rating:

2.0

Over charged us. They didn’t do the return properly so there were unnecessary payments taken out of my account.

Rating:

5.0

The guy that signed me up and hooked up my trailer did a great job super friendly and very helpful you guy should give him a raise he is a good employee

Rating:

4.0

All employees very friendly, caring and considerate!👏🏽👏🏽👏🏽🙏🏽

Rating:

5.0

Quick easy service

Rating:

5.0

I would recommend this location only because of the new GM. He is smart, friendly, competent, and sincere. I have had many bad experiences at uhaul over the years. He seems to hold the location together. This company is very lucky to have him.

Rating:

5.0

We were dropping off a 6x12 trailer and we pulled in from the opposite side and could have used some larger signage about where to go as we had to drive around the other side. Thankfully, there was someone working there,. even though it was 7pm and we thought we were dropping after hours. Once we were on the other side, he was there and very helpful. Seamless so other than a minute trying to figure out where to drop the trailer, it was very stress free rental.

Rating:

4.0

The difference of in how i read the gas gauge on pick up and ddropoff and how each u haul person read it and off by 1/16th. Is wrong. And the amount of mileage u haul allowed where I ran over by 20 miles, again u haul does not allow enough mileage for a 5 day rental. I believe u haul tries to nickel and dime extra money on a already expensive rental

Rating:

5.0

Excellent service- from Brady ! Great experience from beginning to end.

Rating:

5.0

Great Experience. Moved daughter to Wisconsin with a Ram Van which was practically new with only 4300 miles. When using the AC it still smelled new!! Also, got almost 18mpg!!

Rating:

3.0

Dropped trailer off after hours. Not applicable.

Rating:

5.0

It was an easy process for both pick up and drip off. No recommendations

Rating:

5.0

Great customer service! Love this location!!

Rating:

3.0

I have nothing but great things to say about the people that work at this location, but the issues we had was trying to secure our storage unit. The computer was telling them units were open and available when we went to the unit they were not so I don’t think it was any fault of the people. I think it was more a fault of the technology. I spent way too much money paying people to unpack my 20 foot truck into a storage unit that took 2 hours to secure before they could start.

Rating:

5.0

Everything went great from start to finish. I even returned the truck late and they waived the fee for me. Very friendly. I was able to change my reservation and it was easy to do. 10/10 A+ Thank you!

Rating:

5.0

Awesome experience. The staff were super helpful!

Rating:

1.0

Be quicker. Sat waiting for an hour each time. The employee listed wrong truck than the one that was given.

Rating:

3.0

The parking lot is confusing and had multiple driveways blocked when I was picking up the equipment.

Rating:

4.0

No one was there when we dropped it off

Rating:

3.0

Need better anchor points in trailer

Rating:

5.0

The manager was very helpful and definitely an asset to Uhaul.

Rating:

4.0

The lot was very full and there was no one around in the area to check the trailer in - we self parked and checked out on our own - which was easy. We probably preferred to checkout on our own from the app.

Rating:

3.0

I only dropped off after hours at this location so I don’t have any remarks in particular.

Rating:

3.0

Poor customer service.

Rating:

5.0

The drop off was very easy and quick. The personnel were very helpful and friendly.

Rating:

5.0

Very friendly. Helped me promptly when I returned the trailer.

Rating:

5.0

I've rented trailers quite a few times over the years, and the people working at U-Haul have always been helpful and friendly. Thank you.

Rating:

1.0

This location is a joke. Hard to get to, lot packed full of equipment. When I drove up to return, I parked in RETURN line and stayed with equipment as instructed. There was so much equipment I couldn't see entrance or any movement of people. After sitting there for 15 minutes, went inside to find NO ONE around. Shouting HELLO several times. I finally entered a shop area to shout HELLO again and finally find someone who told me someone should be around. Finally finding someone, walked to my equipment in silence, he unhooked my trailer, said "your good" and I left. Terrible experience. I have been to this location twice before - same experience. NEVER AGAIN.

Rating:

5.0

Your very professional 😊everyone is always so helpful!!

Rating:

3.0

It was definitely understaffed.

Rating:

5.0

Staff was great.

Rating:

5.0

It was just a Car Dolly that had tons of sand caked on the unit and the strap ratchets were rusty. It worked well, but was really dirty with sand.

Rating:

5.0

Personnel was very friendly and helpful when dropping off my trailer. I had gone to the wrong location at first and was running late for an appointment. She was patient and completed the transaction for me. Thank you!

Rating:

5.0

I think her name was Kathrine that helped me and her customer service was great and very friendly. I was in and out of there within 10 minutes. I wouldn’t change anything.

Rating:

5.0

I had a Very good experience with U-Haul today. The gentleman who was working at this location, downtown Sioux Falls, provided excellent customer service! Thank you very much!

Rating:

5.0

Nothing great people

Rating:

5.0

I dealt with Brady and Mark today. Both were amazing — very helpful, professional, and just super nice people. Tell them thanks for me!!

Rating:

5.0

Good friendly workers

Rating:

4.0

I have some form of flag on my account that nobody can explain to me. I know it came from my brother renting something in his own name and they didn’t wanna let me rent anything that day years ago. But I can’t tell why anything is on my account now and why it would be there and what it means

Rating:

1.0

The exact mileage is incorrect in U-Haul‘s computer system program. I drove directly from the pick up location to my home and directly from my home to the Sioux Falls U-Haul and they charge me for an additional 9 miles. Not happy and when I asked him about it. He got super angry defensive and asked me if I could read because I signed the effing contract. very unprofessional not happy.

Rating:

1.0

I returned the trailer and 6 furniture pads to the U-Haul location just off of 11th Street at 3:45 Pm on Saturday 4-18 The person taking in the equipment told me that I didn’t need to go into the office to return the trailer. I then gave him the folded furniture pads in the plastic bag. I asked if he wanted them placed in the trailer. He said no and that he would take care of them. He then threw them on top of the trailer. He than said he would take care of everything and we could head out. I took a picture of the trailer with the bag of pads on top of the trailer. Today Monday 4-20 I checked an email that was sent by U-Haul stating that I had a new invoice for after hours drop off and missing/damaged equipment. I contacted the location and they have stated that they have refunded my card but it will take up to 2 days for the funds to be returned. I’m not sure what happened between me dropping off the equipment/pads and the pads going missing but I have a picture of them on top of the trailer after they were placed their by the U-Haul employee. I’m also not sure why I was charged for an after hours drop off when I delivered it directly to an employee at 3:45 pm on Saturday 4-18. It was well before the 7:00 pm closing time. According to the invoice it was not checked in until 11:22 am Sunday 4-19. To improve I would say when an employee checks in equipment from a customer that they complete the return process in a timely manner so their customers don’t receive extra unwarranted charges.

Rating:

1.0

People were nice. Equipment was in rough shape. The trailer jack, was broken, driver side front tandem tire was worn to the wear bars and wouldn't meet DOT. Driver side of trailer had running lights non functional. Again, would fail a DOT. Ratchet's on front of trailer were rusted tight. I soaked them 3-4 times with penetrating fluid to get them partially functional. Had to chain my load down rather than use the straps. Returned it a day early, still charged for full 3 days. Pretty poor experience.

Rating:

5.0

The U-haul service provided for the public will always be my only choice. You make moving affordable and efficient. Thank you for staying head shoulders above the competitors. Thank you.

Rating:

3.0

The Sioux Falls sales associate was amazing. However, he did grab us the wrong adapter for the lights, so we had to stop frequently on the way to Omaha to resecure the attachment. The Omaha location said there was no way to address this, so we were a little bit frustrated about that. The system was down, so there was also not a good way to get confirmation that we returned the trailer right then, we had to trust that they'd get it correctly logged later. Thankfully no issues, but I didn't love having any proof that we returned the trailer.

Rating:

5.0

Great service. Customer service was top-notch! Thank you so much!

Rating:

5.0

Everyone was very helpful

Rating:

5.0

Alex was friendly and very accommodating. I was frantic and he assisted me efficiently and respectfully.

Rating:

5.0

Asked one attended if we could get one of the trucks moved so we could pull into bay to get my stuff and he said very rudely ya when I get around to it. Other than that great experience

Rating:

5.0

No elevator so I received first floor accomodations. Was great. Used it to separate and store items from a pallet liquidatior until I had sold each item. Only needed it for 30 days. Check out was easy using the Uhual App.

Rating:

1.0

Ceiling was damaged and stairs were a pain. The doors were blocked by uhaul returns

Rating:

5.0

Was very cooperative and friendly with the trouble with the computer error and appreciate the help with the free month

Rating:

5.0

Easy process

Rating:

5.0

Very nice

Rating:

4.0

Very nice facility

Rating:

3.0

The customer service was awful but the facility was clean and safe. Thank you!

Rating:

1.0

The actual storage Unit I was assigned had stuff inside that I had to move out and part of it was a moldy cardboard box. The storage unit also had a wet floor and I suspect maybe ceiling was leaking because it rained on that day that I was moving in. I moved a bunch of clothes into that storage that I sell so hoping they don't get damaged by rain if the ceiling is truly leaking. Now the storage facility itself had a horrible bathroom smell because the bathroom door was just wide open and quite evidently unkept. It was hard to breath in there honestly. I hadn't already booked it I would've gone somewhere else just because of that smell.

Rating:

5.0

Dillon was very helpful and kind.

Rating:

5.0

Great working with them even when we had some problems and needed the truck for an extra long time. They work with you the best they can, that means a lot to me. Thanks guys

Rating:

3.0

Over priced, a maze to get to second floor units without any lifts. They do supply flat carts, not much use for second floor.

Rating:

4.0

None

Rating:

3.0

The employees were somewhat rude I've had to run in with them like three times and they were not so very nice all three times one time I tried to tell them that the garage door would not go down and yes the office was closed but there was four people in there and they all looked at me and ignored me I was there for over 15 minutes trying to tell them that I couldn't get the door down and nobody cared till I came knocking where I wasn't supposed to be I was trying to be helpful they obviously were not they ignored me quite a few times and then when I turned in my storage unit the other day which was early you guys don't prorate anyway the staff is rather unfriendly

Rating:

5.0

Quick and easy to rent a storage unit

Rating:

3.0

Although the security is remarkable it was perplexing to discover there was not any elevators to reach the second floor

Rating:

1.0

Im about to contact my attorney

Rating:

5.0

Eric the owner was very helpful and even told us about the promotion for one month free unit rental with trailer rental we already contracted in Huron. Our family e to move my sister and her closing was delayed by a week so we needed a quick solution to store a small pull behind trailer’s worth of stuff! Thanks uhaul and Eric!

Rating:

1.0

Im not happy with this location

Rating:

4.0

Great building

Rating:

4.0

Everything was point ON ..THX.m

Rating:

2.0

The storage unit was a perfect fit, if I brought a flashlight. Also the staff, horrible in my opinion. But in their defense maybe under staffed. I’ve also tried to contact people here for months on end and relieved, nothing in return. Glad to be out!

Rating:

1.0

A storage unit by phone and was given a different address. I drove there to check in and unload. When i arrived, I see what looks like an office with glass windows, I was concerned about going in because there was a man camped out in front of the door who appeared to be on drugs. I left my valuables in the car and quickly proceeded to the office. This address is 201 S.West Ave Sioux Falls 57104. Once inside, There is no one there, no office. Just a Kiosk that tells you, you need to check in online and have renatl insurance paperwork. Clearly too much hassel for a storage unit, but, most alarming was the desolate building with no personnel! I drove to the U Haul right around the corner and explained to Tyler, why I was so upset, He was very kind,understanding and professional. He took care of me by offering me a unit on site, the original address I first called. I appreciate the remedy but think Management needs to inform their employees to disclose the unmanned conditions of the property and to direct woman and the elderly to the manned site if available.

Rating:

1.0

While most of the staff at this U-Haul location were friendly and helpful, corporate U-Haul is doing them a huge disservice. First of all, the design of the new storage units attached to the main building creates a situation where the entry to my storage unit is blocked with return U-Haul trucks every time I try to access it. Beyond that this U-Haul location is understaffed. So there is no one to help move the trucks out of the way. In addition, I first rented my unit online via the U-Haul website and when I showed up they did not have a unit of my size available. I understand this to be a corporate U-Haul issue and not a local problem. It seems corporate is creating issues and leaving it to the local U-Haul to solve it. I will not be renting from U-Haul again and I would strongly recommend against it to anyone I come into contact with

Rating:

5.0

I made a move across the country with 4 kids by myself... It was a Very very VERY loooong drive :/ I was offered a one month storage unit free of charge and when I arrived to turn in the trailer and unload our stuff.. I found out there was only an upstairs unit available at the drop off location I had picked 😳😳😱 ...I was totally overwhelmed at the thought of hauling everything we own up the stairs on my own and already exhausted from the long drive with wild kids 😩🥴 the lady that was helping us went out of her way to arrange a unit at a different location to accommodate and I am beyond grateful!! I almost cried the happy tears!!! Grateful, impressed, and sooo relived <3 I missed this kind of interaction that comes with living in the Midwest and it was a really great first experience with being back home. Thank you!!!

Rating:

2.0

I had a ton of interactions with the staff at this location and only had two good experiences. The worst was when I had previously had a late payment. There was a UHaul lock on my storage unit, which I fully understand, but it wasn't taken off even weeks after I caught up the payment. An employee came up with me, told me he would go look for the key, and left me sitting there without returning for over a half hour. I left, and when I returned a couple of weeks after that, the lock was still there despite payments being all caught up. I was so relieved to get my things out of the storage unit and never deal with this location again.

Rating:

1.0

Completely unprofessional and wrong that someone pays for 30 days with no other option and moves out early, maybe due to a change in circumstance and they don't get reimbursed for any of the amount they were required to pay but didnt use. I would not recommend uhaul to anyone and will be sure to never use your storagebservices going forward.

Rating:

5.0

My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.

Rating:

4.0

Really nice manager Greg. Professional staff

Rating:

2.0

Uhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone

Rating:

5.0

very helpful with questions and service

Rating:

3.0

Would have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.

Rating:

1.0

Never return calls, you call to find out information and the lady says everything is ok then you get a letter saying your storage unit has been sold I will never go threw a uhaul place again

Rating:

5.0

Thank you

Rating:

5.0

The staff was great and efficient.

Rating:

5.0

Helpful staff.

Rating:

5.0

Staff was amazing they were helpful & friendly

Rating:

4.0

I give your staff and storage facility an A but communication to setup delivery of Uboxes and trying to reach a person via your phone system an F. Would not recommend until that's fixed.