Customer Reviews for U-Haul Moving & Storage of Sioux Falls

8,508 reviews

923 W 11th St   Sioux Falls, SD 57104
(East of I-29 on 12th Before Minnesota)

(605) 339-0750

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(605) 339-0750

923 W 11th St
Sioux Falls, SD 57104
(East of I-29 on 12th Before Minnesota)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The whole experience couldn't have been easier. The process was quick and smooth, from online order to in-person pick-up and drop-off. Thank you!

Brad B. 
Rating:
5.0

EXCELLENT SERVICE!!

Nole C. 
Rating:
4.0

The fellas at the shop were awesome to work with! Very easy and smooth experience, thanks!

KELLY R. 
Rating:
1.0

Customer did not leave a comment.

regan T. 
Rating:
1.0

Customer did not leave a comment.

Joe A.  |  Overall Experience 
Rating:
4.0

Was charged for storage incorrectly. Look at every bill and verify the correct billing. Uhual needs one bill for everything hualing, storage and delivery. As it is right now you have multiple bills that have to be looked at separately. This makes understanding the full cost hsrd to see.

Garth R. 
Rating:
5.0

Nothing, the service was prompt, friendly and professional.

Don M. 
Rating:
5.0

Was great over all just wad closed when I got back so had to leave the pads in the truck

zachary D. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Great customer service. Great equipment

Karen M. 
Rating:
3.0

Very smooth transaction and great customer service. Only two negatives: 1) trucks are parked so close to each other. If you are not aware and began to turn as you drive off, you would scrape the truck next to you. I would be very interested in seeing how many times this has happened. 2) there is plenty of space for renters to park their vehicles without using the street. Not the best part of town to leave a car on the street.

Eric W. 
Rating:
3.0

Customer did not leave a comment.

nikki L. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Trevor B. 
Rating:
5.0

Took less than 5 minutes to check in. Wonderful service.

James M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Very helpful employees!!!

Hal T. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
2.0

Store was understaffed. Gentlemen at the counter was a “drop it near the propane tank and I'll be there in 5 minutes” guy. So I had found a parking spot out-of-the-way near the propane tank, and waited to have him come out and unhook the trailer like they do. I Came back inside to let him know I found a spot for the trailer . I was told that “I could've left it where I had it” (in the middle of the drive). I did have some a place to be, so had asked if I could just unhook the trailer ( he still had another 5 minutes) and we both just agreed to drop the trailer and I left

Brandon W. 
Rating:
5.0

It was flawless.

kameron C. 
Rating:
5.0

Jordan is who checked us in, I believe that was his name. Great job, so helpful! Great work!

Kristi F. 
Rating:
5.0

Customer did not leave a comment.

Jeff A. 
Rating:
5.0

Nothing. Clean vehicle, easy pick up, great service.

Rebecca K. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Hailey O. 
Rating:
5.0

Employees were awesome. Moved fast and were very personable.

Kris R. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Customer did not leave a comment.

Damon T. 
Rating:
3.0

Kellyn was awesome and deserves a raise. Very helpful. Very friendly. Made sure I had a decent truck with heat.

Jaime C. 
Rating:
2.0

I was so glad I used a credit card instead of my bank debit card because they charged my card 4 different times in various amounts. As they changed what the fees were as I managed to get charges removed, they would charge the card the new amount. If I used my debit card with my bank card or a credit card with a lower credit limit, I'd be overdrawn. The staff at this location were doing their best and I don't blame them as I can see it's a systematic issue with not enough staff to cater to the volume of customers coming in. Glad I don't move very often because that was stressful. The truck had no cruise control so my foot was tired from driving it and the engine acts like it is tired too. Call customer service as I got better results through them than the store employees.

Teresa A. 
Rating:
5.0

Customer did not leave a comment.

Larry Z. 
Rating:
3.0

Was not shown the contract. Was charged for after hours fee. Wasn't informed to submit the return form online and was told to drop off the keys and that's it.

Thomas L. 
Rating:
5.0

Tyler is literally the man. Not only was he excellent at his customer service skills, but also he lent me his 4 prong adapter since I forgot mine. Talk about going above and beyond! Thanks!

Josh W. 
Rating:
5.0

Customer did not leave a comment.

Lenore S. 
Rating:
5.0

Customer did not leave a comment.

RUSS H. 
Rating:
5.0

Customer did not leave a comment.

Carlos F. 
Rating:
2.0

The man who checked me in for the trailer, couldn't find my reservation. When it came to putting the trailer on our hitch, he refused to touch the hitch when it was the wrong ball (just needed to be turned over). Just not very friendly or welcoming.

Emily C. 
Rating:
5.0

Gentlemen that helped me was great.

Thomas B. 
Rating:
5.0

I love U-Haul! Reserving the truck was super easy online. When I got to the pick-up location all I had to do to check in was show them my ID, and the truck was waiting for me outside. Drop-off was just as easy. The trucks have always been exceptionally clean. I highly recommend U-Haul.

Alexandra S. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Very personable and efficient staff

David C. 
Rating:
5.0

Customer did not leave a comment.

Galen V. 
Rating:
5.0

Customer did not leave a comment.

Sinisa C. 
Rating:
5.0

All the staff were great to deal with.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Customer did not leave a comment.

Landen V. 
Rating:
4.0

Customer did not leave a comment.

BENNETT S. 
Rating:
1.0

Im about to contact my attorney

Joe A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Kellyn is very helpful and professional.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Very happy with the customer service and the turn in service.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

Eric the owner was very helpful and even told us about the promotion for one month free unit rental with trailer rental we already contracted in Huron. Our family e to move my sister and her closing was delayed by a week so we needed a quick solution to store a small pull behind trailer’s worth of stuff! Thanks uhaul and Eric!

Ashley K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bill L. 
Rating:
5.0

Customer did not leave a comment.

KURT Z. 
Rating:
5.0

The trailer was clean but it was in rough shape. Scratches and dents all over, rust on it, worst towing trailer I've ever towed.

Trey H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

My original drp off location was on East 10Th St at a packaging store. The gentleman was very rude which forced me to find an alternative drop off location. I would not recommend any one to go to that location.

RICHARD L. 
Rating:
3.0

Staff were great but truck wasn't ray and it took 30+ min.

Collin S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Quick in and out

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Jean W. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

Customer did not leave a comment.

Susan O. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

One of your employees stole my phone and then stole my money out of my account on Sept 28th 2022 shortly after 215pm. I have nothing to say to uhaul rn.

Lakisha J. 
Rating:
5.0

Easy, convenient, well-staffed and supplied site.

dino D. 
Rating:
5.0

Customer did not leave a comment.

nancy A. 
Rating:
4.0

Customer service on both ends was not very helpful.

Kasey F. 
Rating:
5.0

Customer did not leave a comment.

JEROD S. 
Rating:
5.0

I always recommend this location to others. The vehicle selection and the staff are amazing!

Robert W. 
Rating:
1.0

I was charged for fuel even though I filled the tank full at the station right next to the uhaul dealer. Can't reach anyone directly to discuss that so this is my only option to voice my concern.

Mitchell J. 
Rating:
5.0

Customer did not leave a comment.

richard N. 
Rating:
1.0

Don't charge me for fuel when it was at that correct level. Highway robbery.

Nikki M. 
Rating:
5.0

Customer did not leave a comment.

david J. 
Rating:
5.0

Customer did not leave a comment.

Savannah R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy B. 
Rating:
2.0

I think you shouldn't charge for a defective part your facility installed that souffle have been covered including the labor. If the part was not bad i would not have been back in less than a months time. Was not satisfied with this at all. Sincerely William Bonner

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
1.0

Hire new staff. The staff were unhelpful, nasty customer service, racist. I hate the place. They over charge my card without an explanation. They just sent me inside and I stood waiting for a long time alone. No one even acknowledged me. I mean the service was down-right nasty and pitiful. I'll never go back and hope no one else that's not white would go there.

gienna C. 
Rating:
4.0

Had food in back top of inside of truck

Rhonda H. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
1.0

Im not happy with this location

Joe A.  |  First Impressions 
Rating:
4.0

Great building

Tanya B.  |  Online Move In 
Rating:
4.0

Customer service rep was very accommodating no wait time for me as I had called and made a reservation ahead of time.

juanita Y. 
Rating:
1.0

I made online reservation for a 15' truck when I got there they didn't have it so they provided me with a 20' I asked them if there's additional charge to my card they said no , rental was for $70 my card was charged over $100 and we returned the unit with the same amount of gas , drove less than 20 miles and returned the unit before 9pm I have tried calling customer service to resolve this overcharge with no luck

Jose F. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Customer service at Sioux Falls SD & The Dalles OR was exceptional! Got a few mixups with delivery date and time with 800 number contact… but local service made up for it! Highly recommend U-Haul pods!

Marcia B. 
Rating:
5.0

Customer did not leave a comment.

Durga G. 
Rating:
5.0

Customer did not leave a comment.

Sara H. 
Rating:
5.0

Customer did not leave a comment.

gene C. 
Rating:
4.0

Customer did not leave a comment.

Vicki H. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
4.0

Everything was point ON ..THX.m

Charles G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

WILEYN S.  |  First Impressions 
Rating:
2.0

The storage unit was a perfect fit, if I brought a flashlight. Also the staff, horrible in my opinion. But in their defense maybe under staffed. I’ve also tried to contact people here for months on end and relieved, nothing in return. Glad to be out!

Allyson F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter b.  |  First Impressions 
Rating:
1.0

A storage unit by phone and was given a different address. I drove there to check in and unload. When i arrived, I see what looks like an office with glass windows, I was concerned about going in because there was a man camped out in front of the door who appeared to be on drugs. I left my valuables in the car and quickly proceeded to the office. This address is 201 S.West Ave Sioux Falls 57104. Once inside, There is no one there, no office. Just a Kiosk that tells you, you need to check in online and have renatl insurance paperwork. Clearly too much hassel for a storage unit, but, most alarming was the desolate building with no personnel! I drove to the U Haul right around the corner and explained to Tyler, why I was so upset, He was very kind,understanding and professional. He took care of me by offering me a unit on site, the original address I first called. I appreciate the remedy but think Management needs to inform their employees to disclose the unmanned conditions of the property and to direct woman and the elderly to the manned site if available.

SUSAN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ivan g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

craig a.  |  Overall Experience 
Rating:
1.0

While most of the staff at this U-Haul location were friendly and helpful, corporate U-Haul is doing them a huge disservice. First of all, the design of the new storage units attached to the main building creates a situation where the entry to my storage unit is blocked with return U-Haul trucks every time I try to access it. Beyond that this U-Haul location is understaffed. So there is no one to help move the trucks out of the way. In addition, I first rented my unit online via the U-Haul website and when I showed up they did not have a unit of my size available. I understand this to be a corporate U-Haul issue and not a local problem. It seems corporate is creating issues and leaving it to the local U-Haul to solve it. I will not be renting from U-Haul again and I would strongly recommend against it to anyone I come into contact with

Katie H.  |  First Impressions 
Rating:
5.0

I made a move across the country with 4 kids by myself... It was a Very very VERY loooong drive :/ I was offered a one month storage unit free of charge and when I arrived to turn in the trailer and unload our stuff.. I found out there was only an upstairs unit available at the drop off location I had picked 😳😳😱 ...I was totally overwhelmed at the thought of hauling everything we own up the stairs on my own and already exhausted from the long drive with wild kids 😩🥴 the lady that was helping us went out of her way to arrange a unit at a different location to accommodate and I am beyond grateful!! I almost cried the happy tears!!! Grateful, impressed, and sooo relived <3 I missed this kind of interaction that comes with living in the Midwest and it was a really great first experience with being back home. Thank you!!!

Chelsey F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob D.  |  First Impressions 
Rating:
2.0

I had a ton of interactions with the staff at this location and only had two good experiences. The worst was when I had previously had a late payment. There was a UHaul lock on my storage unit, which I fully understand, but it wasn't taken off even weeks after I caught up the payment. An employee came up with me, told me he would go look for the key, and left me sitting there without returning for over a half hour. I left, and when I returned a couple of weeks after that, the lock was still there despite payments being all caught up. I was so relieved to get my things out of the storage unit and never deal with this location again.

mikayla n.  |  Overall Experience 
Rating:
1.0

Completely unprofessional and wrong that someone pays for 30 days with no other option and moves out early, maybe due to a change in circumstance and they don't get reimbursed for any of the amount they were required to pay but didnt use. I would not recommend uhaul to anyone and will be sure to never use your storagebservices going forward.

meagan z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brad M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

XAVIER H.  |  First Impressions 
Rating:
5.0

My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.

Brad M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard s.  |  Overall Experience 
Rating:
4.0

Really nice manager Greg. Professional staff

angela b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary O.  |  First Impressions 
Rating:
2.0

Uhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone

tara p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cinthia A.  |  Overall Experience 
Rating:
5.0

very helpful with questions and service

Gary V.  |  First Impressions 
Rating:
3.0

Would have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.

Cassie B.  |  Overall Experience 
Rating:
1.0

Never return calls, you call to find out information and the lady says everything is ok then you get a letter saying your storage unit has been sold I will never go threw a uhaul place again

Lisa E.  |  Overall Experience 
Rating:
5.0

Thank you

SANDRA L.  |  Overall Experience 
Rating:
5.0

The staff was great and efficient.

Kevin J B.  |  Reservation 
Rating:
5.0

Helpful staff.

Quantas G.  |  Reservation 
Rating:
5.0

Staff was amazing they were helpful & friendly

mikki l.  |  Overall Experience 
Rating:
4.0

I give your staff and storage facility an A but communication to setup delivery of Uboxes and trying to reach a person via your phone system an F. Would not recommend until that's fixed.

Marya P.  |  Overall Experience 
Rating:
5.0

they were very helpful

Irene P.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Self-Storage

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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