Customer Reviews for U-Haul Moving & Storage of Sioux Falls

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sioux Falls

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YVONNE R.
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Customer did not leave a comment.

BRIGIT M.
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I dont blame the people more the system n miscommunication tho everyones human n makes mistakes it was a little frustrating to pack then need to being back the truck for a diffrent one doing so created a whole mess hopefully there can be a way to help comunicate this better so it can help the costomers and staff but im impressed how when they stuggled they found a way too make it work n was kind to be the whole time yes i woupd use them again

CHARLOTTE H.
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Customer did not leave a comment.

TIMOTHY G.
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On way to Sioux Falls, received call from 1st place that I was to drop off said they were full and he needed me to drop off at another site, sent me text with address. Had to drive to first location to get gas nearby, then drive back to other place. Drop trailer off Saturday night when I arrived, took truck Monday morning, manager was refusing to take truck and trailer, said I had to take to another location or I would get charged $200 wrong site fee. Had to call uhaul number and talked to a lady that said to drop it there and I would not get charged. So much hassle, I bent over backwards to accommodate uhaul with nothing toward me!! Very poor service!!!!!

Alana T.
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More professionalism. Make sure odometers are correct and maybe stop the false advertisement of the price.

Harvey S.
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Customer did not leave a comment.

Rebecca B.
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My experience with this location was a nightmare. I booked and made a reservation at another location and wasn't able to pick up the truck, and then when I return this truck on the day it was too I get told that I have to pay 700 and some dollars for a damaged or missing truck. Super frustrated that I got charge for two dollies when I only had one. Even with that I got charged a $700 fee and I'll top of that I got charged an insufficient funds fee in my bank because I was being charge for a missing truck which was returned

Neal W.
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Customer did not leave a comment.

DAVID K.
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The back door was frozen solid with snow ice, needed to chip away to open.

CHRISTOPHER J.
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Customer did not leave a comment.

WENDY V.
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Customer did not leave a comment.

DEAN V.
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Customer did not leave a comment.

PATRICIA B.
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Don't charge for more days than the customer used

ASHLEE P.
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Customer did not leave a comment.

KAREN L.
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Customer did not leave a comment.

TERRY B.
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Cashier was incompetent. $19.99 per day as advertised on the trucks turned out to be about $83 for two hours.

Jeffrey D.
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Customer did not leave a comment.

JIMMY D.
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Truck was not at the pictures stated and clerk was agreeing with me about the pictures as I was filling out truck info online. Stating oh you only need mileage and gas to worry about. This truck needs to be retired it rides like an old log truck.

MARSHALL D.
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Staff are very consumer-oriented and are good problem-solvers. Corporate computer system (for both reservations and purchases of supplies, however, is slow and klunky. Vehicles are always clean. Prices are reasonable.

CAITLIN H.
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They lost my truck. I rented my truck for a one way trip on Saturday. So, it was due Monday morning. All of the adults in my household worked Monday morning so we dropped the truck off Sunday evening. The drop off location closed at 5 and we got there right at closing. My travel companion dropped the keys off with an employee and, after a very brief conversation, we left. We even saw the employee move the truck to another location on the lot as we were leaving. On Tuesday evening, I got a call from a different employee asking if I wanted to extend my contract as my truck was due that morning. I said absolutely not as I had dropped off my truck two days previously, I also advised stated that my truck was due Monday morning, not Tuesday which was the whole reason for dropping it off Sunday night. She apologized and said she'd make sure there were no additional fees attached. On Wednesday morning I woke up to an email that I had been charged an additional $63 for the extra day and coverage. I called them first thing on Wednesday morning. They explained that the additional charge was because my truck was checked in Tuesday morning. I was livid. I explained the whole thing again. They said that they would have their manager and refund “if he felt it was appropriate.” I told them that I would love a call back from the manager once he made that determination, especially if he did not feel it was appropriate. I got a call back several hours later who told me that I would be refunded the late fee and that was it. No explanation as to what happened. No apology. No call back from the manager. It was very disappointing.

Benjamin H.
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Customer did not leave a comment.

KEN ROSHNI K.
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The van had a cigarrete-like smell and brown tobacco-like crums in the cup holders. The van was generally clean but the smell bothered me a lot. I would suggest to try having a non smoking policy for van rentals.

Kenneth O.
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Customer did not leave a comment.

Geoffrey B.
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Alex was the associate at the pick up point in Sioux falls. He was terrific and I told him he was. Management quality.

PERRY N.
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Customer did not leave a comment.

Tenessa C.
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Customer did not leave a comment.

DAVID H.
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Customer did not leave a comment.

Chelsea C.
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The truck smelled like someone heavily smoked in it with the windows up. One employee there, a younger blonde guy with a hat, was SUPER unprofessional. He was a call with someone and using profanity after the call. When I went to return the truck, he took the key and kind of just walked away. The other younger guy, with darker hair, was super nice and professional. He explained what the other guy was doing.

CURTIS L.
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Customer did not leave a comment.

don W.
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Customer did not leave a comment.

Anthony R.
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Uhaul is usually so great. Was very disappointed this time.

BRIAN B.
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All went well

Eric C.
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Did not get a good vibe.

DENNIS S.
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Customer did not leave a comment.

angelique V.
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Customer did not leave a comment.

ERIC S.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

RICHARD O.
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Customer did not leave a comment.

RYAN K.
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Karolina S.
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Customer did not leave a comment.

JONATHON R.
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Dont even get me started. I would give uhual 0 stars if possible

DENISE J.
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The uhaul nerfs a little maintenance. It wasnt shifting properly

Heather N.
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Had your website made it clear that you would be charged a full month's rent for a box you didn't use but kept a week we would have done things differently. For that alone we will not use you again. When we returned unused supplies it was a giant hassle and when we complained about the boxes and were told someone would call me no one did. Basically, people were nice but not helpful enough. I even called asking questions about your service to make sure I understand it and confirmed I wouldn't be charged for what we didn't use. So many missed opportunities to provide excellent service. Super disappointed.

Mark V.
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Customer did not leave a comment.

KYLE B.
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This wasn't a huge issue but I wish damages had been clarified on the truck. I noticed that the trucks right side had scratches and there were stickers over it. Clearly that wasn't an issue in the long run but I worried those would be charged against me even though I had nothing to do with them. This doesn't change my opinion though. The truck was easy to drive and moving was much cheaper than any other option presented.

Thomas G.
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Customer did not leave a comment.

ETHAN S.
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Customer did not leave a comment.

Kent L.
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Customer did not leave a comment.

Brenda M.
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Customer did not leave a comment.

Christopher V.
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Customer did not leave a comment.

James B.
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Service was great. Vehicle worked well.

Kevin D.
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Customer did not leave a comment.

Timothy N.
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Customer did not leave a comment.

Daniel W.
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The pickup location was changed from what I had requested. The alternate location wasn't out of the way and not far from the original location, so no big deal. The trailer was upgraded one size. No one knew why, but it worked out nicely having the larger trailer. Pickup of the trailer took a bit longer than expected.

Matthew M.
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Customer did not leave a comment.

Nicholas P.
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Customer did not leave a comment.

STEVEN M.
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I'm sure my issue is not normal but when I arrived and the trailer was hooked up, the lights did not work. We connected to another trailer and they worked fine. I had to settle for an open trailer verses the enclosed trailer I preferred. There was no out of town trailers available to use. I then ended up having to pull and fight with the trailer I feel I was pushed into using. The drive that took over 8 hours to drive should have only taken 6, the extra time was spent repairing the tarp over and over. This prompted me to decide that purchasing my own trailer is a better idea

BENJAMIN S.
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find a way to better communicate how much fuel I need to re-add to the vehicle to avoid a fee - your agents can tell down to a 10th of a gallon when I check back in but I have to read the tiny meter on the dashboard and guess if its right.

PETER F.
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Bought moving blanket but when I got home, they were not in the truck. Alex secured my vehicle on the transport trailer, but put on the wheel straps incorrectly. They had to be cut off in Chicago.

Shane N.
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Customer did not leave a comment.

Manal R.
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Edward L.
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Customer did not leave a comment.

ROBERT V.
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Tried to check in after hours using the /Share app. I couldn't set my phone to allow UHaul to see my location. Chatted with a rep but her advice did not help and then I lost the connection. Then made a phone call, waited what seemed to be nearly 30 minutes for someone to answer. That tech provided the same advice as on the chat so was no help in that respect. However, she did annotate my account with notes that the trailer had been returned and told me to expect an e-mail confirmation a few hours after opening the next morning. About 3 PM the next afternoon I still not received that notice, so I called again. This again added notes and again promised a response within a few hours. Finally received the notice about 2:00 AM the following morning.

Anthony T.
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Keep your word!! I reserved 4 vehicles, over a month in advance, and the day I went to pick them up, they changed them to something else, without my approval. I need the certain vehicles.

Philip B.
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Our original drop off site at Western Ave in Sioux Falls did not want the truck so we went to the 11th St site where the help was very helpful and professional. The Western Ave. Site should not be affiliated with U Haul!!

Fred W.
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Customer did not leave a comment.

LILLIAN B.
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Customer did not leave a comment.

Brad M. | Overall Experience |
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Customer did not leave a comment.

DARYL D.
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1. The beginning mileage was incorrect because they had been using the pickup for their own use and did not update the beginning mileage. 2. I was charged TWICE on my credit card for this contract. PLEASE REMOVE THE DUPLICATE CHARGE

CLINT B.
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Hustle a little faster. Pickup took longer than expected. So did the drop off

Paulette B.
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Was suppose to get return call regarding being rented a faulty trailer. It was totaled by your roadside assistance, and rented to me in that condition. I plan on bringing a lawsuit against your company for endangering me and my families life

ALLAN I.
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When i picked up the van there was nearly 300 more miles on the vehicle than the contract I had to sign before getting in it. I told the employee who gave it to me who then told me to report it on the link I received. The link wouldn't open so i took a time stamped picture of the mileage and fuel level. I returned the vehicle 5 minutes late as I was refueling before dropping it off. Two days later I receive a bill for $370 stating that I drove the 300 miles that were on it before I received the vehicle and a 3 day late fee.

MATT D.
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Customer did not leave a comment.

william A.
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Well run location.

harlan F.
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Customer did not leave a comment.

MICHELLE S.
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I think that on the weekends it may be nice to have one more counter or person helping people. My checkout this time was MUCH faster than the last time almost four years ago but standing in line isn't much fun.

SUSAN F.
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Staff were very professional and friendly. I was stressed over move and they made process very smooth. I will definitely use uhaul again in future.

Mike D.
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Customer did not leave a comment.

CHARLES A.
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The individual that checked me in was more worried about her cell phone, and she used inappropriate language such as mother fucker

STEVEN H.
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I'm electronically challenged, but filing out the application was easy. I was really surprised with the turn around time with the text messages and email messages that Uhaul sent back to me regarding the truck I wanted to rent. Things went smooth with the pickup and return. Made the move well worth renting the truck from Uhaul.

DANIEL K.
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Customer did not leave a comment.

ANDREW T.
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i will never Recommend U-Haul to any one again .. very unhappy ...

Zayneb A.
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Over charged me for two days when I only had the rental for 7 hours! Wouldn't refund my money !! NEVER RENTING AGAIN I WILL let everyone know how unethical you guys are . How rude you guys treat your customers. It's the simple things and you guys ruined my perspective !!!

THOMAS D.
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Just keep up the good work. The staff was courteous and helpful, and all the paperwork was in order when we arrived at 7 am. The van was new, well maintained, and got good mileage. The price was what we expected. Thanks for being in our neighborhood!

JAMES F.
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Customer did not leave a comment.

Daniel R.
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They accommodated me with my requested changes with no wait on delivery or return. Thank You

RONALD J.
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Customer did not leave a comment.

STEVEN M.
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Customer did not leave a comment.

ANTHONY E.
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Customer did not leave a comment.

Chad W.
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Customer did not leave a comment.

NORMAN S.
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Customer did not leave a comment.

ARLYN K.
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Customer did not leave a comment.

JOSEPH W.
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You have to make sure that there should be a gas in the car, than you can request for replacement. There wer no gas in the car then requested gas to be place in the car

MICHAEL I.
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Thank you. The staff was great.

MICHAEL B.
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The staff was very helpful and it was a quick checkout process.

Lynn S.
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I feel if you have a reservation, you should not have to wait in line for 25 minutes behind two customers who did not have reservations. Also, my vehicle was indicating it needed an oil change half-way into my trip. On a positive note, it was very economical to rent the vehicle. It was also very clean.

Donna D.
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Customer did not leave a comment.

ROSS O.
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Very personable and helpful getting the truck returned.

Jonathan K.
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Everything was smooth people were polite.

JESSICA LYNN C.
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The Sioux Falls location falls right in line with the great service I've received at other locations. They're hard to get on the phone, but don't let that worry you -- you'll get top-notch service once you get there. I have used UHAUL to make 3 complete moves in 2020 - including the use of trucks, a trailer hitch, a van, moving equipment, moving help, packing supplies, and a storage room. I wouldn't go anywhere else. They are reliable, affordable, and top quality. I highly recommend!

Danielle B.
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I was scheduled at 3 pm for a pick up truck. I arrived and the staff could not find the pick up truck in the parking lot. After a while, they realized that a staff had taken the truck because he didn't realize someone had rented it out at 3 pm. This caused a delay in my moving and the truck they sent me with had not been washed on the outside.

XAVIER H. | First Impressions |
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Customer did not leave a comment.

Brad M. | First Impressions |
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My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.

richard s. | Overall Experience |
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Customer did not leave a comment.

angela b. | First Impressions |
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Really nice manager Greg. Professional staff

Zachary O. | First Impressions |
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Customer did not leave a comment.

tara p. | Overall Experience |
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Uhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone

Gary V. | Overall Experience |
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Customer did not leave a comment.

Cinthia A. | Overall Experience |
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Customer did not leave a comment.

Gary V. | First Impressions |
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very helpful with questions and service

Cassie B. | Overall Experience |
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Would have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.

Lisa E. | Overall Experience |
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Never return calls, you call to find out information and the lady says everything is ok then you get a letter saying your storage unit has been sold I will never go threw a uhaul place again

SANDRA L. | Overall Experience |
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Thank you

Kevin J B. | Reservation |
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The staff was great and efficient.

Quantas G. | Reservation |
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Helpful staff.

mikki l. | Overall Experience |
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Staff was amazing they were helpful & friendly

Marya P. | Overall Experience |
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I give your staff and storage facility an A but communication to setup delivery of Uboxes and trying to reach a person via your phone system an F. Would not recommend until that's fixed.

Irene P. | Overall Experience |
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they were very helpful

No reviews have been submitted for this location.

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