Customer Reviews for U-Haul Moving & Storage of Sioux Falls

7479 reviews

923 W 11th St   Sioux Falls, SD 57104
(East of I-29 on 12th Before Minnesota)

(605) 339-0750

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(605) 339-0750

923 W 11th St
Sioux Falls, SD 57104
(East of I-29 on 12th Before Minnesota)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAY L. 
Rating:
5.0

Customer did not leave a comment.

Everett M. 
Rating:
3.0

The staff were too busy to check in the trailer that I rented. I had to hope that I wasn't charged for an extra day of rental. I returned the trailer on Tuesday and didn't get my email receipt until Friday. On the CDC email, I couldn't enlarge the receipt to read it. You can do better

Al T. 
Rating:
3.0

The woman that rented this moving truck to me really assumed I knew it was due back by Friday at 9am. Had that been mentioned to me I automatically would have said there would not be any way to have the truck unloaded and returned. This caused a domino effect that put another renter in a bind since they needed this van in Custer, SD. How to improve, train all employees to cover when the truck is due to be returned and what the costs are if it is late. Then ask a follow up question, “what would be the very latest you could return the truck?”.

QUINTIN D. 
Rating:
4.0

Your store was ok but they would be at bottom of my list. Store n people seemed kind of cold. Prices at this time are a little high. Hard to budget for.

SUE B. 
Rating:
4.0

Customer did not leave a comment.

PHILIP S. 
Rating:
4.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

The facility was clean and tidy.

Ingrid W. 
Rating:
3.0

Should never have been to this location!!!

Robert J. 
Rating:
3.0

Attendant gave me the wrong key

Gabriel D. 
Rating:
4.0

The guy who helped me at the front desk when I first arrived to pick up the truck was rude and did not have good customer service. When I came back and dropped off the truck though the guy who helped me was much nicer and helped me out.

Abby M. 
Rating:
5.0

Customer did not leave a comment.

SETH O. 
Rating:
5.0

Staff is efficient, welcoming, and nice to work with. Thank you

JAN S. 
Rating:
3.0

It took about 20 minutes before I was able to get my rental. There was a large line of people and only 1 worker.

THERESA H. 
Rating:
5.0

The front and windshield was full of bugs. The inside was clean.

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
1.0

the van was driven to a location and sat there for 6 hours. Nobody touched it and nothing came close to it. We used it to livestream a game and we were the only one that touched the van. NOBODY else came close as we had a plastic chain going around it to keep people away

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
1.0

Not lie to their customers.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
3.0

I was on hold for nearly 75 minutes waiting to speak with someone at the end of the day so that I could get help returning the truck. That is UNACCEPTABLE!

CHAD K. 
Rating:
3.0

We reserved a truck at our location and when we got there it wasn't there none anywhere..Took forever too get ahold of scheduling department and when we did they told us they were out for a month.

DAVID A. 
Rating:
5.0

My experience with my recent U-Haul rental was great. The staff at the 923 W 11th St Sioux Falls SD 57104, were all knowledgeable, friendly and displayed excellent customer service. They were so kind and considerate during the whole process. Moving is stressful and emotional. The staff took the time to listen and answer our questions , but most of all did so with a smile and a positive attitude. Great staff!!

Janice L. 
Rating:
5.0

Dropping off was easy. No hassles. The staff was very friendly

Kathy L. 
Rating:
4.0

Customer did not leave a comment.

Ilse K. 
Rating:
5.0

Customer did not leave a comment.

OWEN H. 
Rating:
3.0

I had to go into store to get the key and when I went into store I had to wait for another customer in front of me to get his rental and it took forever to get my key. Truck share should be faster had the key been in a lock box I would have gotten it sooner and been able to skip the line as the customer was in the line I needed to be in and the other employees were not in the store to help me they were putting vehicles away and checking them over.

Alanna W. 
Rating:
3.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

Customer did not leave a comment.

JACOB R. 
Rating:
4.0

They were ready for me, I have no complaints.

Jared B. 
Rating:
5.0

Excellent customer service, easy check out and check in process. The staff was SUPER, addressed all concerns and made the process easy and fun. Great equipment which made the move go smoothly. The website makes the process quick and easy to grab the equipment and complete the move. FIVE STARS!!!!!!

Timothy W. 
Rating:
3.0

The pick up location was changed from my original request, which put me behind schedule. Instead of a short time at the pick up location, we spent over an hour completing the check out and waiting in line to pick up the keys. The 40 minute wait in line occurred despite the 'skip the line' noted in the online check in and on signage in the store. I was disappointed that this transaction, advertised as not requiring a customer service representative at the pick up point, wasted so much of my time. The online check in process needs to be improved. To their credit, the staff at this location were all working very hard and maintained a pleasant attitude in spite of the overwhelming number of customers they had to help. The person who helped me (I failed to get her name) did a very good job.

Chad K. 
Rating:
4.0

Customer did not leave a comment.

CURTIS K. 
Rating:
5.0

Customer did not leave a comment.

harold H. 
Rating:
4.0

Quick service, friendly staff but not much instruction on how to use. Figured it out fine though

Maria N. 
Rating:
5.0

Customer did not leave a comment.

matthew H. 
Rating:
5.0

Customer did not leave a comment.

Austin N. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN H. 
Rating:
2.0

Customer did not leave a comment.

MARGARET M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA R. 
Rating:
5.0

Awesome service. Everything on time and ready to go.

KALEB L. 
Rating:
4.0

The Sioux Falls 10th street location is where my reservation was initially at, but that location didn't actually have the truck I had reserved through them and actually just canceled my reservation without notifying me. After I had to wait for half an hour, and didn't get a call back (still never got a call back) from the 10th st location, I called customer service. I called customer service as I was pulling up to the 11th street location, customer service reserved an available truck, and the rep I worked with at the 11th st location was apologetic and gave me a discount because of my difficulties, and had the truck ready right away for me. I will only ever reserve at this location if I have the need to rent a truck from here on out. Uhaul really needs to make sure each location is more updated with their inventory and more responsive though. There was another man trying to return his truck at the 10th st location, and he had been trying for 45 minutes just to return his truck, not getting an answer and no one meeting him there. Please forward this feedback to U-Haul corporate.

DAPHNE E. 
Rating:
3.0

When someone calls and gets confirmation from one place that they wanted to get the truck from that should be the place they pick up the truck.

KIMBERLY B. 
Rating:
4.0

Uhaul was very help full, but I think there mileage rate was a little high, and I think there trucks should have cruise control on them....

Carl H. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
2.0

The help was less than friendly and understaffed

Joshua L. 
Rating:
1.0

Hire more than one employee when you have a full day of rentals. It took me 1 hour and 20 minutes to pick up a trailer that I was pre-checked in for. ONE person to do everything and there were 6 people in front of me at opening 9 am Sunday the 18th. Appalling! Never recommend.

Martin K. 
Rating:
2.0

With hesitation I recommend, it is without doubts it needs staffing help waited over 1 1/2 hours just to checkin to get my rental. 1 person doing everything up front, yes the other was doing line of dropped off units. Just need to have more staff scheduled

Jay O. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Excellent service by the entire staff!

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Kevin Y. 
Rating:
4.0

Customer did not leave a comment.

Amanda K. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

Everything went smoothly. Cup holders in truck are way too shallow- design flaw

GREGORY H. 
Rating:
5.0

Everything was great!

MICHAEL M. 
Rating:
5.0

The checking line can be slow. Maybe increase the number of personnel at peak periods. Otherwise, I was highly impressed with the services and merchandise offered. The employees were wonderful to work with. Knowledgeable & friendly!

MARTHA S. 
Rating:
4.0

Customer did not leave a comment.

Andrew W. 
Rating:
2.0

Clean/wipe off the dashboard and the cupholders. It will help with limiting Covid-19 spread out too. They were sticky from soda drinks spills. For my one and only order i got to speak in person with 4 people. So far I can tell that overall the employees were polite and respectful but not punctual and overlooked my order request. That lead to not having the right size truck at the right day and time. I requested 15' truck for 24 h. Since I have moved my reservation to an earlier day I stopped by 3 days in advance and talked in person to have peace of mind and to organize my move smoothly for that chosen day. I was assured my truck will be available but I may have to pick it up from different location in the city limits (not from.11 th str). They promised i will get a phone call in the next days from where to pick up my truck at 8 am in the morning. I did not received a phone call till the day prior renting the truck so u went there again in person and I was told that everything is fine a d they will have the requested truck size available for me from the same location on 11 str. so I don't have e to go anywhere else. At 8 am next day July 16th I went to pick up the truck and I was told that such truck is indeed there waiting for me but for 6 hours only. I was about to move 6 hours away round trip almost 400 miles in total and I would have never requested such a small time frame (loading and unloading in best case scenario would have added 2 more hours, so I was very stressed out and disappointed my reservation duration turned to be reduced 4 times . The lady behind the counter was understanding yet little condescending of my reactions of despair. She motherly "honeyed" me to deescalate my growing panick and offered 17' truck instead for the same money that I can use for 23 h. I didn't not needed that big size of a truck in which my furniture will be like 5 beans rollomg in a deep pot, nor wanted to pay more for gas but I was left without options. The initial estimated expenses were approved for reimbursement but now they exceed the actual spending and I am ending up paying more. So, I will not rely in future on the employees taking my order and will triple check what the are entering into their computer system; also, I will be looking for other predictable and more reliable means of transportation. What i like about the service is how convenient is to return the truck after hours.

LILIA M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Francisco R. 
Rating:
2.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

I really really miss my cruise control

Cynthia N. 
Rating:
2.0

Customer did not leave a comment.

GRANT B. 
Rating:
5.0

Very good customer service

KHALID E. 
Rating:
3.0

Three guys and no direction

BRENT W. 
Rating:
5.0

Great service. In and out fast

BRIAN A. 
Rating:
5.0

No issues

DALLAS R. 
Rating:
5.0

Customer did not leave a comment.

Beth A. 
Rating:
3.0

Must have new staff. Had questions that couldn't be answered, without calling or getting a manager. Both times I stopped there had a long wait in line, over 15 minutes.

BRENT S. 
Rating:
4.0

Customer did not leave a comment.

Loren U. 
Rating:
5.0

Customer did not leave a comment.

Magdalena F. 
Rating:
2.0

very busy waited 20 minutes before i was helped

CARRIE F. 
Rating:
5.0

Customer did not leave a comment.

Anita A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

JORGE V. 
Rating:
5.0

Don't let employees smoke right outside to return tunnel. When you have to sit in there and wait and all you can smell is cigarette smoke it is disgusting.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

pam I. 
Rating:
2.0

I had a ton of interactions with the staff at this location and only had two good experiences. The worst was when I had previously had a late payment. There was a UHaul lock on my storage unit, which I fully understand, but it wasn't taken off even weeks after I caught up the payment. An employee came up with me, told me he would go look for the key, and left me sitting there without returning for over a half hour. I left, and when I returned a couple of weeks after that, the lock was still there despite payments being all caught up. I was so relieved to get my things out of the storage unit and never deal with this location again.

mikayla n.  |  Overall Experience 
Rating:
3.0

I'm not certain 'yes' or 'no' are sufficient choices for the condition of the location, the personnel 'attitude' or a recommendation to a friend. The location is adequate (but extremely 'cluttered - inside and out'; the help is 'indifferent (at best)' - but, I got the truck returned (I think). The receipt which was to have been emailed to me has still not arrived.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN A. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

JA'KALE W. 
Rating:
3.0

Staff was very friendly and efficient...there just weren't enough of them! I reserved a 20 ft a month early, ended up with a 26 ft because they didn't have a 20 ft available. I would have thought a 30 day reservation would have allowed the truck I asked for. I HIGHLY recommend buying their boxes! It makes it sooo much easier to pack them in if they are all the same size! I felt the extra supplies offered were a reasonable price.

Morgan B. 
Rating:
5.0

The 24/7 U-Haul deal is a very clunky system. both dealers were great but the online system is horrible.

MATTHEW D. 
Rating:
3.0

The time waiting on phone to get reservation was a hold of 40 minutes

BERNIE M. 
Rating:
4.0

The trailer contained waste/debris and should have been swept clean.

Jan Z. 
Rating:
3.0

Staffing was an issue. Waited longer than I felt should have. Staff was helpful when available.

Jason P. 
Rating:
5.0

Nothing I lío e the service thanks for to be close to us

GUSTAVO F. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Truck was blocked by another truck so I had to wait in line to get help. Had to wait in line to finish the reservation I started through the app. I assumed I could go through the whole process without standing in line. Extra items such as furniture dolly and furniture blankets were not immediately available after ordering them through the app. Owners are incompetent.

John D. 
Rating:
5.0

Customer did not leave a comment.

JARED G. 
Rating:
5.0

These folks were on their game on a busy day. I like being around people who like their job and hustle through the day!

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

I didn't even need to go inside to meet someone, they were outside. The staff person was very helpful.

LORAINE P. 
Rating:
5.0

I was very happy with my service at this location! My truck was ready and full of gas when I arrived to pick it up and they discounted me for not informing me that my dolly did not include a strap! I do think the mileage cost is too high but overall I was very satisfied!

LINDA K. 
Rating:
1.0

Completely unprofessional and wrong that someone pays for 30 days with no other option and moves out early, maybe due to a change in circumstance and they don't get reimbursed for any of the amount they were required to pay but didnt use. I would not recommend uhaul to anyone and will be sure to never use your storagebservices going forward.

meagan z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brad M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

XAVIER H.  |  First Impressions 
Rating:
5.0

My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.

Brad M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard s.  |  Overall Experience 
Rating:
4.0

Really nice manager Greg. Professional staff

angela b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary O.  |  First Impressions 
Rating:
2.0

Uhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone

tara p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cinthia A.  |  Overall Experience 
Rating:
5.0

very helpful with questions and service

Gary V.  |  First Impressions 
Rating:
3.0

Would have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.

Cassie B.  |  Overall Experience 
No reviews have been submitted for this location.

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