Customer Reviews for U-Haul Moving & Storage of Sioux Falls

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sioux Falls

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Daniel R.
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They accommodated me with my requested changes with no wait on delivery or return. Thank You

RONALD J.
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Customer did not leave a comment.

STEVEN M.
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Customer did not leave a comment.

ANTHONY E.
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Customer did not leave a comment.

Chad W.
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Customer did not leave a comment.

NORMAN S.
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Customer did not leave a comment.

ARLYN K.
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Customer did not leave a comment.

JOSEPH W.
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You have to make sure that there should be a gas in the car, than you can request for replacement. There wer no gas in the car then requested gas to be place in the car

MICHAEL I.
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Thank you. The staff was great.

MICHAEL B.
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The staff was very helpful and it was a quick checkout process.

Lynn S.
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I feel if you have a reservation, you should not have to wait in line for 25 minutes behind two customers who did not have reservations. Also, my vehicle was indicating it needed an oil change half-way into my trip. On a positive note, it was very economical to rent the vehicle. It was also very clean.

Donna D.
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Customer did not leave a comment.

ROSS O.
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Very personable and helpful getting the truck returned.

Jonathan K.
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Everything was smooth people were polite.

JESSICA LYNN C.
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The Sioux Falls location falls right in line with the great service I've received at other locations. They're hard to get on the phone, but don't let that worry you -- you'll get top-notch service once you get there. I have used UHAUL to make 3 complete moves in 2020 - including the use of trucks, a trailer hitch, a van, moving equipment, moving help, packing supplies, and a storage room. I wouldn't go anywhere else. They are reliable, affordable, and top quality. I highly recommend!

Danielle B.
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I was scheduled at 3 pm for a pick up truck. I arrived and the staff could not find the pick up truck in the parking lot. After a while, they realized that a staff had taken the truck because he didn't realize someone had rented it out at 3 pm. This caused a delay in my moving and the truck they sent me with had not been washed on the outside.

LESTER O.
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The Location IS convenient. But No Customer Parking On The Property Parked On The Street. The Pickup I Used Was excellent But Upon inspection Of The Exterior It Had Some Damage To The Left Rear Bumper And Body Damage On The Box. Everything Was Clearly Inspected And Marked Before I Used The Vehicle. I Have To Say They Do A excellent and thorough job of Inspections on the vehicle Once It's returned. I Would Not Hesitate To Rent From That Location Again

LLOYD O.
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I did the online reservation payment hoping a quick in and out. Didn't happen. For some reason it didn't show on their system.

DONALD D.
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Customer did not leave a comment.

Frederick O.
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This facility has far outgrown its existing space! It needs a much larger parking lot for trucks and visitors. It should annex more territory or move to a larger location.

Curtis H.
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Fix your software!!!! I registered online the day before and it still took 40 minutes to get checked in. The software system crashed twice while I stood at the counter. The employee got so disgusted he through his hat!

Mitch B.
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Customer did not leave a comment.

DOUGLAS S.
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One employee was very helpful and personable when I reserved equipment. When I picked up equipment that employee seemed disinterested.

VALERIE W.
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Customer did not leave a comment.

Dennis H.
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No one ever told me that if i check out on-line, I could check in on-line. However, the check-in location was filled with trailers and trucks. Very hard to even know where to park. There was no one in the store to help and i had to wander around until i found someone. They were gruff and very irritated and mumbling under his breath...Finally he yelled to me to leave the keys in the truck and leave. I was uncomfortable with this; but didn't know what else to do but leave. I may use u-haul again at some point, but it will be my last choice of truck rental. I then tried calling the U-Haul 800 line. After waiting 20 minutes listening to the same awful message, I hung up. I tried again pushing different numbers hoping to find someone to talk to. Very unhappy with the service and I would expect better from a nationally know company.

Lynne S.
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I was waited on by Tyler. Great employee. Got my truck ready and cleaned the mirrors for me. Very friendly.

caroline F.
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Let a customer know they are noticed and will be helped as soon as possible when going outside and no one else is inside the building that works there.

LINDA R.
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ROBERT N.
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Customer did not leave a comment.

William R.
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Customer did not leave a comment.

CAITLYN S.
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Customer did not leave a comment.

TRAVIS S.
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Customer did not leave a comment.

Thomas N.
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nothing

Wayne F.
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Customer did not leave a comment.

tod L.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Alison C.
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Customer did not leave a comment.

RYLAN L.
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I feel like U-Haul, or at least this location can be slow at times and would benefit from a revised procedure that would expedite the truck/trailer pickup and drop off process. It's almost like there are more customers than the number of workers can take care of, which would be solved with more employees or a more efficient set of procedures.

GREGORY L.
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When we went to loan the trailer the next morning & opened the doors, it had a terrible smell. At that point, it was too late to return as we had deadlines in Rapid City. The smell attached to our belongings and made for a terrible experience. This was a 1 way rental and we dropped the trailer off in Rapid City, SD. I asked, Paul, that assistant manager at the RC store to open the trailer & he couldn't believe how bad it was. He said he thought someone hauled rotten garbage in it. Due to the one day use, the smell & the impact to our belongings from the smell, I have asked for a rental adjustment. The RC assistant manager was very helpful and could believe how bad the smell was either and apologized for the poor experience even though they had nothing to do with it. The employees at the SF store could be more professional.

Gene F.
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Staff were friendly and accommodating

Brian C.
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Readily available associates who were well trained, I was impressed.

Carolyn J.
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Equipment was very clean, but the back door was frozen shut. Would have been nice if you had checked that and ensured it would open right away. More signs for the return process would be great. I saw a key drop box labeled for after-hours, but I returned during open hours, so I went inside and waited in a long line. When it was finally my turn, all I did was hand my keys to a worker, who told me I was good to go. A drop box and a sign that I could use that even during open hours would have saved me from waiting in line.

Dawn M.
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Customer did not leave a comment.

RANDALL D.
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Customer did not leave a comment.

ALICIA W.
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too much to type...

CHRISTIAN T.
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Covered rental trailer was functional but not clean. Floor was very dirty. Staff were rude and unprofessional. Despite pandemic, staff not wearing masks.

THEODORE C.
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long wait time. understaffed. overcharged on my last visit with no resolution

SAMUEL J.
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If selecting a return after hours, it would be good to know that it takes a lot of pictures and time to submit the return.

Joseph M.
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Customer did not leave a comment.

GANGA A.
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Everything looked good

Teresa S.
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Your mobile app is worthless. It does not save any time. It misrepresents how much "time" it will save you. I think it makes the process worse. Pick up was much slower than I think it should have been. Drop off was a breeze. The staff was always great and professional.

Kevin M.
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Customer did not leave a comment.

Brad M.
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Customer did not leave a comment.

Jenny P.
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Let a customer know what to do if the internet checkin doesn't work to return vehicle. I was charged $20 cuz i was unable to checkin my vehicle return online even though i called customer service immediately to tell them the issue. The clerk at checkin was very quick and even said they always have issues with online system! Plus i was almost mugged leaving the parking lot to return to my car. Glad i carry a firearm! The uhaul reaked of cologne to the point i had to roll down the windows to breathe and it is only 34°! Overall very disappointed with uhaul!

CODY J.
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Absolutely awful! Supposed to do contactless pickup and the first 7 trucks were no where to be found, then there was one person working with a line of at least 8 people. He couldn't find a truck, then had to go find someone who had all the keys, then when he asked us how many miles we were going and we told him, he put a hold for 50 miles on it even though we told him 20 because we calculated it. We will not be back.

VICTOR R.
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Customer did not leave a comment.

XAVIER H. | First Impressions |
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Customer did not leave a comment.

MICHELLE N.
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Tried to use the contact-less method but it would not work. Apparently you could not "verify my location" although i was standing in the U-Haul building. The employee was very helpful and professional but it was frustrating to have to stand and wait in line when I had done all you told me to ahead of time.

Chris E.
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Customer did not leave a comment.

ANDREW M.
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Not a thing. Our experience was superb.

John K.
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Great staff! Very helpful and made the process of pick up and drop off easy. Thanks and I have downloaded the app for next time too.

BRADLEY T.
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None... great service & easy pick up.

Enrique R.
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Customer did not leave a comment.

FRANK R.
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Not much...staff friendly and helpful

MEAGAN S.
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Customer did not leave a comment.

JEFFREY A.
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Customer did not leave a comment.

JAMES D.
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Funny thing happened, the truck we were supposed to use "disappeared". It was found but it gave us a good laugh after waiting in line for about 20 minutes for customer service.

NOLAN R.
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I walked in to do the paper work for the return, and by the time I walked out with an employee to unhook the trailer, a fella had already unhooked it, cleared me after inspection of the trailer, smiled and just said “have a great day!” Whole return took less than 5 minutes. AWESOME CUSTOMER SERVICE!!!! Well Done!

DAVID D.
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Can't think of anything this visit.

Anena S.
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Customer did not leave a comment.

TERESA S.
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Super helpful. Very efficient.

AARON R.
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Customer did not leave a comment.

Dean L.
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Customer did not leave a comment.

timothy B.
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Customer did not leave a comment.

ALFRED M.
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Customer did not leave a comment.

BERRY M.
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Customer did not leave a comment.

Ricky R.
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This was not the location I was supposed to pick up my trailer so had to spend extra time and miles to get my trailer. Office was understaffed but once I got through line was efficient

Shea N.
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What a crappy experience and crappy customer service. You guys suck. I literally rented a $15 trailer for an afternoon and I've got almost $50 out of my bank account right now due to complete employee incompetence in charging the right amount or reversing a charge without charging me again. U haul blows ball's and I'll never use them again.

NANETTE S.
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I made a reservation on a Thurs for both truck and car transport for pick up on Saturday. Saturday came and I was only able to get the truck but the car transport was in another city not ready had to wait until Sunday then only to find they had the same one sitting on the lot the whole time. The truck was so dirty inside and out windows had not been clean delayed my leaving as even the trailer had to have a tire put on. The guys none knew what they were doing not happy at all with the customer service they all need training.

Stephen C.
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Customer did not leave a comment.

amber H.
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Customer did not leave a comment.

SKYLER S.
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Customer did not leave a comment.

JENNIFER L.
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Customer did not leave a comment.

Sara R.
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Never called with with a time frame, order was canceled on accident, got hung up on twice after waiting on hold for 30 mins (I was being friendly), and couldn't pay for my order up front. Overall a terrible experience and will never use Uhaul or recommend them.

Scott R.
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Pick up was great all were helpful. When we returned trailer the individual who checked it in - did not get his name - was SO rude. I could not believe how terrible his customer service was. Terrible employee interaction with us.

DAWN N.
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I booked online and only needed a one way truck. I got to this site and was told that it had been changed and got a call today asking when I was going to return the truck. It was dropped on in Madison like o arranged with Sioux Falls and a phone call was made to make sure I could drop it off. OMG. I hate the website and the store isn't much better. I did get a call saying o had I face returned the truck and would not be charged anything. Good thing because it wasn't my fault.

KEVIN G.
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All good each time I needed a truck.

DAVID D.
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The only two improvements I can suggest:: 1. hire more staff so the wait is not so long for service 2. wash the windows inside and out.

ROBERT V.
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Customer did not leave a comment.

Regina E.
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Customer did not leave a comment.

Marshall D.
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I have been a customer at this U-Haul site since 2001. The staff has changed over many times during that time, of course, but the culture of hiring helpful people is very strong.

William R.
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Customer did not leave a comment.

GREGRI D.
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Parking lot was so crowded with equipment it was hard to maneuver!

BRADLEY K.
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The pick up reeked of smoke and there is no smoking signs all over on the truck. I don't smoke so that smell is not good. On the local level they did a great on the regional level it was a nightmare. An associate and I believe a supervisor because she said she was the boss Kylie was incredibly rude and unprofessional. She called me at 1pm Saturday and said our equipment was suppose to be returned. I replied no I got the $19.85 a day truck with estimated 60 miles I was going to put on it because I was moving just down the street yesterday at 4pm. I was charged $77 for Friday 4pm to Saturday 4pm. Kylie replied that's not what my screen says. I explained again to Kylie I paid $77 for the one day. I said it cost $77 for 4 hours. She said no you're getting charged for mileage too. I said I moving in town and told the Uhaul associate I would most likely put 60 miles on the truck. And Kylie said well that's not what my screen. She repeated this honestly 8 to 9 times. That's not what my screen says, that's not my screen says. I told her I know what your screen says because you have said it 9 times. Never did she say hey well let me look into this or try to rectify the situation or any problem solving but just continued to say that's not what my screen says. My 3 year old daughter Doesn't repeat herself as much. I said I want to talk to a supervisor she said I am the boss and I said you shouldn't you be. Terrible customer service and problem solving instead she just continued to say that's not what my screen says. I said you can't contact the local Uhaul and get to the bottom of this or see my transaction and what I paid and she continued to say honest to God that's not what my screen says. She shouldn't be in the position she's in or deal with your customers. So as soon as I hung up she turned around and dinged my bank account with another $41. I called back and said what are you doing. She once again says my screen says you were only suppose to have it for 4 hours. I said I got charged $77 for 4 hours she once again said thats for mileage. I said in town under 60 miles a $19.85 day for 4 hours cost $77. And once again she said that's what my screen says. Ridiculous. Immature, rude and angry. On the local level they did great on the regional level I would not have Kylie in the position she is in dealing with your customers and hopefully repeat customers but not with someone like Kylie there.

William V.
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Did not have equipment that was requested and instead wanted me to drive 3 hours away to MN in the opposite direction of where we were moving to in order to pick it up. There was equipment available in Sioux City IA, why wasn't I directed there instead? Why did we as customers need to scramble to search for our own stuff? Worst customer service I've ever had and I'll tell everyone never to rent from you again! Thanks! Have a great day!

Mike R.
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Customer did not leave a comment.

Caroline S.
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Customer did not leave a comment.

BRENT S.
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Customer did not leave a comment.

DONICA J.
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Customer did not leave a comment.

CHRISTOPHER P.
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Customer did not leave a comment.

Jamia D.
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Customer did not leave a comment.

Brad M. | First Impressions |
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My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.

richard s. | Overall Experience |
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Customer did not leave a comment.

angela b. | First Impressions |
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Really nice manager Greg. Professional staff

Zachary O. | First Impressions |
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Customer did not leave a comment.

tara p. | Overall Experience |
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Uhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone

Gary V. | Overall Experience |
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Customer did not leave a comment.

Cinthia A. | Overall Experience |
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Customer did not leave a comment.

Gary V. | First Impressions |
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very helpful with questions and service

Cassie B. | Overall Experience |
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Would have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.

Lisa E. | Overall Experience |
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Never return calls, you call to find out information and the lady says everything is ok then you get a letter saying your storage unit has been sold I will never go threw a uhaul place again

SANDRA L. | Overall Experience |
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Thank you

Kevin J B. | Reservation |
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The staff was great and efficient.

Quantas G. | Reservation |
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Helpful staff.

mikki l. | Overall Experience |
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Staff was amazing they were helpful & friendly

Marya P. | Overall Experience |
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I give your staff and storage facility an A but communication to setup delivery of Uboxes and trying to reach a person via your phone system an F. Would not recommend until that's fixed.

Irene P. | Overall Experience |
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they were very helpful

No reviews have been submitted for this location.

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