Customer Reviews for U-Haul Moving & Storage of Sioux Falls

7,649 reviews

923 W 11th St   Sioux Falls, SD 57104
(East of I-29 on 12th Before Minnesota)

(605) 339-0750

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(605) 339-0750

923 W 11th St
Sioux Falls, SD 57104
(East of I-29 on 12th Before Minnesota)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The self pick up did not work for me. Had to have an employee help me for pick up and drop off.

CASSANDRA F. 
Rating:
5.0

things went well. We did forget the dolly when we brought the truck back but did return it a bit later. The young man seemed puzzled and didn't think it was yours but he took it graciously anyway.

Debra H. 
Rating:
4.0

Customer did not leave a comment.

VIRGINIA M. 
Rating:
5.0

Customer did not leave a comment.

VOLODYMYR C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Always great people

JEFFERY C. 
Rating:
3.0

Customer did not leave a comment.

Chad M. 
Rating:
3.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Reduce prices

JOHN K. 
Rating:
4.0

Staff was very helpful and efficient. Truck was clean and ready to go with no advance notice. Pads and dolly were very useful. Advance instructions on late dropoff would have helped. I locked truck and dropped off key before reading I needed to photo the mileage on your app.

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Shawn N. 
Rating:
5.0

Customer did not leave a comment.

Teresa A. 
Rating:
3.0

I used this location twice this month and both times I had issues. First time I dropped off truck an hour before it was due back then received a huge bill come to find out it was not checked in until 2 hours later I did receive my money back after going down to location. Then second time I returned the truck almost 2 hours before it was due back and U-Haul calls me next day asking when I am going to return truck adviced them it was returned on time yesterday. Upon bringing the truck back I told the lady of my issue first time she said she would check it in right away obviously not. I am not sure if I ever move again if I will use U-Haul again. I am not sure if this was done to get more money from customers or they just got busy .but checking in trucks on time are very important so customer do not get extra charges. .

Laura B. 
Rating:
5.0

Nothing. It was great to be able to drop off the truck without contact.

Gloria G. 
Rating:
5.0

Customer did not leave a comment.

JOANN F. 
Rating:
4.0

Customer did not leave a comment.

SHAWN C. 
Rating:
4.0

Several times had to wait quite a while for someone at the customer service desk.

Deb B. 
Rating:
4.0

This moving truck was very clean!

DAVID D. 
Rating:
2.0

I had a good experience picking up the trailer but dropping it off was a different story. I was waiting to drop off the trailer for about 15 minutes and I was behind two Uhaul trucks who were also waiting. There wasn't anyone in the garage working. I went inside of the store and there was a long line of people waiting but no one at the counter. I went and found the male who was supposed to be working in the garage and let him know I was trying to drop off the trailer. He had requested that I be patient. He was "helping" a customer who was having some mechanical issues with his vehicle. By helping, he really was just spectating while the customers were trying to figure out what was wrong the vehicle. Because he was spectating, he wasn't helping any other customers and I had to do a self-return. Another customer helped me get the trailer off of my vehicle and backed into a parking spot and he said he would have to do the self-return option as well because none of the employees would help. I think some additional training needs to be done with employees to have them be as efficient as possible instead of making customers wait around.

MARIAH J. 
Rating:
4.0

The guy who did the initial paperwork for me was impersonal and really not very informative. The lady who checked me back in was terrific - asked me if everything worked good and let me know how my invoice worked.

Paula R. 
Rating:
5.0

I have had several interactions with the Sioux Falls store and always find the staff to be helpful and courteous. Thus my choice to go with UHaul company.

STEVEN M. 
Rating:
5.0

Hours of operation included Sunday which made it very convenient for dropping off the truck when complete. Schedule of hours of operation are very accommodating.

Donna R. 
Rating:
5.0

I appreciate the efficient and friendly pick-up experience with the local agent that helped me, Kellyn Kruger. His knowledge of the process and the truck I was renting was very reassuring and he was able to answer all my questions and get me on the road quickly.

Jeff B. 
Rating:
4.0

The drop off in Greenville SC was not a good experience. I had to personally unhook the trailer in a narrow lot and then I spent an hour on the phone making certain that the site noted the trailer had been returned

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN O. 
Rating:
5.0

Customer did not leave a comment.

GRANT N. 
Rating:
5.0

Always great service!

JEFFERY C. 
Rating:
4.0

Customer service could be a little more cheerful and smile. Didn't seem excited to be at work.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
3.0

off on starting miles

Michael C. 
Rating:
4.0

My miles were off and i am getting a bill for 900 extra miles. Not sure what anyone can do to help this besides taking a picture of the dash when you get your vehicale

Michael C. 
Rating:
3.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Service was great!

DARWIN H. 
Rating:
3.0

The windshield had bugs all over it and was NOT cleaned. The steering wheel was sticky. Obviously the unit wasn't cleaned properly.

GENE U. 
Rating:
4.0

Customer did not leave a comment.

CRAIG L. 
Rating:
4.0

Customer did not leave a comment.

GHIRMAY W. 
Rating:
5.0

Customer did not leave a comment.

SEAN A. 
Rating:
1.0

this was the third location i was sent to as the first 2 had no room for a trl, i think your company is very disorganized. your locations told me that the main dispatch has no idea where equipment is and what location has room to receive returned equipment

DENNIS B. 
Rating:
5.0

Discount for regular customer

VICTOR D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
3.0

Short on staff. The lady that helps us did a great job but you definitely need to hire staff to help her.

PAMELA R. 
Rating:
5.0

The rubber seal on the driver door wasn't secured was constantly falling off. I noticed when I picked up the truck and the attendant offered to swap trucks but I didn't have time. Very good experience otherwise!

Peter T. 
Rating:
5.0

Customer did not leave a comment.

Tiana P. 
Rating:
5.0

Great service by both employees. They (Male and a Female who hooked up the trailer)were very nice, they liked their jobs and were fun. i changed from Bed and Beds to this location because of trailer size but I am very glad I did. Even at return, the gentleman was very nice. 3 5-Star staff in my opinion. I like using your equipment but your staff really do a great job.

Jorge F. 
Rating:
5.0

Customer did not leave a comment.

PAUL V. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Always great service!

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
4.0

Customer did not leave a comment.

MARIA D. 
Rating:
5.0

Customer did not leave a comment.

LAURI L. 
Rating:
5.0

Customer did not leave a comment.

Sandy H. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
1.0

Hire someone that knows what they are doing. Provide a phone number that someone answers.

MARTY S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

LINDA K. 
Rating:
4.0

Customer did not leave a comment.

JACK L. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
3.0

I rented a flat trailer- went home to get my hitch, came back and someone had “returned” my trailer and rented it to someone right out from under me. Then this jerk employee said to charge me again for a new rental. Thankfully Ashton helped me and I didn't get double charged.

ERIN S. 
Rating:
2.0

Workers not able to provide timely service

Rodney P. 
Rating:
5.0

Everything went very well for us. Thanks!

GREGORY J. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY H. 
Rating:
5.0

keep it up. staff are always very helpful, and efficient. thank you

Jan S. 
Rating:
3.0

I'll be honest. I caught this location on a busy day (Friday of Labor Day weekend). My reservation was not ready at the time I was told it would be when I booked it. That said, the staff at my location worked their collective butts off to meet my needs, which I appreciate and respect, and after a (barely) acceptable amount of delay, I got the vehicle I had reserved and completed the business I needed the vehicle for. All in all, I'd do business with U-Haul again, but I'd make a point of booking my reservation earlier.

STEVEN F. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

No improvement needed. I was very satisfied with the cargo van I rented. It was bigger inside than I had anticipated so everything we moved fit great!!

SHEILA F. 
Rating:
5.0

Managed well - prompt courteous crew...

CAROL H. 
Rating:
3.0

The person who brought out my uhaul brought it around and just left it sitting there with the engine running and ran inside. Didnt tell me it was mine or anything. Didnt say a word to me. Just went inside. It started downpouring rain so i wasnt standing right there when he dropped it off because I was getting out of the rain. So I had to go back inside and confirm it was mine because that guy didnt say a word to me. Didnt even try. He wasnt friendly from the start either. Everyone else was friendly. The kid i dropped the uhaul off with was very very friendly.

BRENA B. 
Rating:
3.0

I was locked in the men's restroom as the deadbolt was broke.

Steven D. 
Rating:
4.0

trailer brake lights and emergency flashers only worked with pickup lights on

Ricky K. 
Rating:
5.0

We reserved a Harford SD location and U Haul got switched to Sioux Falls costing us more money because of miles and gas. If they need to update location please let customer know thanks

TAYLOR K. 
Rating:
5.0

Everyone was extremely friendly, professional and prompt. The best service I've ever had with UHaul!

RENEE T. 
Rating:
4.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
5.0

All was good

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

david J. 
Rating:
5.0

great service. maybe have at least 2 representatives in building all the time.

JEFFREY J. 
Rating:
4.0

I am not sure what you all changed with your reservation system but historically, when someone reserved equipment it was available. I was told two days prior to move that nothing was available however I could drive miles 160 miles round trip to pick up a trailer. I have heard this happening to others however they were told to drive 400 miles round trip to get their truck. When moving nobody has time to go pick up their equipment. We select a location for a reason. It feels like you are getting your customers to haul your equipment around. You should be making sure the equipment is at the location it was scheduled to be picked up from. Thankfully I called back one day before our scheduled move and a wonderful employee assisted me and located a trailer that I could pick up at my requested location. Customer beware; have a plan B as your equipment may not be available.

Kathy S. 
Rating:
5.0

Last time we reserved a trailer, it was a terrible experience because they had given our trailer away, stating that the reservations mean nothing and it's first come first serve. But this time was excellent!! Our reserved trailer was ready, the online check-in worked great and the instructions on how to return the trailer were clear and simple. Thank you for doing so much better this time!

Seth T. 
Rating:
5.0

Customer did not leave a comment.

DENG K. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

RENEE T. 
Rating:
5.0

Customer did not leave a comment.

Kathleen D. 
Rating:
4.0

I used the mobile app to check out and return the van which was great because the customer counter was under staffed and quite a few customers were waiting a long time in line. Using the mobile app saved the day.

David S. 
Rating:
5.0

The rep who helped me was great, even ran out to get me a laptop bag I left in the truck.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Nothing. Your staff went the extra mile to make sure I had the right equipment and that is was in perfect running condition. Absolutely exceptional work.

DONALD W. 
Rating:
2.0

Staff need to learn customer service skills

JENA N. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Nothing

BRUCE B. 
Rating:
5.0

Appreciated the good service. No equipment glitches!

Earl K. 
Rating:
2.0

No notification of pickup location other than on Uhaul website, which was changed to a farther location. Beds and Beds representative was unhelpful and unprofessional. Second time Uhaul has made me drive to another location. Several staff at main location were out smoking cigarettes together rather than assisting the several customers that were waiting.

Ryan F. 
Rating:
4.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
3.0

The young, blonde fellow that was helping me was not personable at all and when a problem arose ( not of my doing) he did not hesitate in using the f* word. Both he and another gentleman ( also young, dark dared- appeared to be a group leader or supervisor of some sort) seemed to be having nasal problems and were wiping their noses with their hands snd shirt sleeves... pretty disgusting on it's own but in light of the Covid crisis, REALLY disgusting. An older gentleman Mark, I believe, was extremely kind, funny and patient. He and one other young man, were the only ones, out of the many present at that site, that had any customer service at all! I guess I would recommend this site to a friend because they had a lot of trucks to rent and the are very central, but I would also warn them that their customer service stinks and to be sure not to touch anything there without using sanitizer.

ROBIN S. 
Rating:
4.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

All the Guys and Girls were very nice, and willing to Answer any questions. I will definitely rent again. Keep up the good work on please.

MICHAEL M. 
Rating:
2.0

I had a ton of interactions with the staff at this location and only had two good experiences. The worst was when I had previously had a late payment. There was a UHaul lock on my storage unit, which I fully understand, but it wasn't taken off even weeks after I caught up the payment. An employee came up with me, told me he would go look for the key, and left me sitting there without returning for over a half hour. I left, and when I returned a couple of weeks after that, the lock was still there despite payments being all caught up. I was so relieved to get my things out of the storage unit and never deal with this location again.

mikayla n.  |  Overall Experience 
Rating:
1.0

Completely unprofessional and wrong that someone pays for 30 days with no other option and moves out early, maybe due to a change in circumstance and they don't get reimbursed for any of the amount they were required to pay but didnt use. I would not recommend uhaul to anyone and will be sure to never use your storagebservices going forward.

meagan z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brad M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

XAVIER H.  |  First Impressions 
Rating:
5.0

My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.

Brad M.  |  First Impressions 
Rating:
4.0

Really nice manager Greg. Professional staff

angela b.  |  First Impressions 
No reviews have been submitted for this location.

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