Customer Reviews for U-Haul Moving & Storage of Sioux Falls

7,724 reviews

923 W 11th St   Sioux Falls, SD 57104
(East of I-29 on 12th Before Minnesota)

(605) 339-0750

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(605) 339-0750

923 W 11th St
Sioux Falls, SD 57104
(East of I-29 on 12th Before Minnesota)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Road side assistance

DAWIT B. 
Rating:
2.0

Customer did not leave a comment.

JOSHUA G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
1.0

I have put in a complaint. All the items in the truck (back of truck) had water damage! It rained in the top of the truck. Mattresses, Box Springs and couch all got wet.

Kim B. 
Rating:
4.0

The gentleman was super busy everyone checking in there stuff they was overwhelmed but they got me check in I was happy

Bobbi H. 
Rating:
1.0

Was told the truck was full of fuel and to bring it back full. I did. Truck was not full like I was told and how it was shown on the paperwork. So paid for someone else's fuel. Asked the person in charge about this and they were indifferent. I do no recommend this rip off joint to anybody. Second time I have been screwed over by these idiots. They will not get another chance.

DANIEL R. 
Rating:
4.0

Customer did not leave a comment.

JASON P. 
Rating:
1.0

Customer did not leave a comment.

MELVIN M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Everything was perfect.

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

Edward Kyle G. 
Rating:
5.0

A better explanation of after hours drop off procedures would have been useful.

DONALD F. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

The young man that helped me was very nice & he was very helpful in explaining how everything works on the trailer.

David C. 
Rating:
4.0

Easy in and out

TODD A. 
Rating:
2.0

Make sure the keys are available for online check in. If a new truck has to be assigned, the employee could go get it to make it easier for the customer

Jane S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN V. 
Rating:
4.0

Customer did not leave a comment.

SUSAN R. 
Rating:
5.0

Keep good employees.

STEVEN H. 
Rating:
5.0

Gracias

MAIKEL M. 
Rating:
1.0

They sold me the most expensive one when I did not need it. I found out from the U-Haul I usually use. Also I reserved a trailer and they did not have it. My brother in law same issue. He had to drive 40 miles away to get his trailer. I got lucky and one came in as I was leaving which was not the size I reserved it worked. I would not use this U-Haul if any way around it.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

JON G. 
Rating:
5.0

Customer did not leave a comment.

sidney Y. 
Rating:
5.0

Customer did not leave a comment.

jonathan L. 
Rating:
3.0

Employees are very young and inexperienced. It is difficult to get questions answered; they do not have enough experience or training to answer questions.

JEAN R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN Y. 
Rating:
5.0

Customer did not leave a comment.

Carol R. 
Rating:
5.0

The customer service was excellent

BENNETT K. 
Rating:
5.0

Best Uhaul place I've ever rented from. Friendly, fast, courteous!

LAURA F. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
4.0

People are very good

RICHARD L. 
Rating:
3.0

We rented a 26 foot truck. It had a lot of play in the steering. I nearly did not come back after my experience last November when I rented two trucks from Rapid City. The Truck on the 26th came back on my credit card at $588 but the truck returned on the 14th came back at $690. I do not know after 4 phone calls to the dealer in Sioux Falls why they overcharged me by $102, but I never got an answer. The trucks were returned on time and were cleaner than when I got them and more gas in them when I checked them out. I also called U Haul headquarters and they just referred me back to the dealer in Sioux Falls. I am very angry about this and would just like an answer.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
3.0

Due to the fact that I had to drive at least 5 miles out of my way each way to run up the cost of the truck that is poor service on your part. You had a truck that was available at a location about 2 miles from me. The drivers window has issues going up and down. The roll up door got stuck going up also. The kids working there were great kids to work with and that is the only plus at this point. if you want locations all over town they should be equipped to serve the customer. It is obvious that the greed of one location is involved. Having worked for U Haul I feel I know the ins and outs of most of it.

SANDRA C. 
Rating:
5.0

Customer did not leave a comment.

Cari A. 
Rating:
5.0

Customer did not leave a comment.

DAWIT B. 
Rating:
4.0

Customer did not leave a comment.

BRANDON G. 
Rating:
5.0

Great service and prompt pickup process. Keep up the good work.

BRANDEN H. 
Rating:
1.0

You can never talk to the manager I've tried several times and the staff is not knowledgeable at all and there is not enough people that work in there to answer the phone and run the facility

my school R. 
Rating:
5.0

Customer did not leave a comment.

CARLA W. 
Rating:
5.0

Coordinate scheduling better. Because 3 people were scheduled for 9:00 am I had to wait longer than I should have.

Ray H. 
Rating:
5.0

Ruth was the employee that helped me at this location. She was professional and friendly. She answered all my questions. The 2 guys who were also working were very helpful. You have a good team at this location.

JENNIFER J. 
Rating:
5.0

Customer did not leave a comment.

Shelley C. 
Rating:
3.0

Some employees have a fuck you attitude

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

THEODORE J. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Great customer service when paying and when returning the equipment. Better than the first uhaul place i was going to rent from glad i changed places.

GARY I. 
Rating:
2.0

I paid For extra mileage because I made a reservation and it routed me to pick up at another location. I was Also charges for a two wheel dolly cart and one was not provided.

NIKKI B. 
Rating:
1.0

Had a guaranteed reservation and equipment was not there

Robert S. 
Rating:
5.0

Kellyn Kruger is an awesome employee and should be promoted and given a huge raise. He was very helpful, kind and NOT stressed out under pressure. He is the kind of person you want to run the company. If I had him in my company I wouldn't worry about customer service, he could teach us all something a thing or two.

Brett G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
1.0

I scheduled a hitch install for a week in the future, when I arrived at the location I was told they didn't have the part and like to schedule installs at least two weeks out to insure they have the parts in stock. Why is the website letting me schedule install appointments if the location can't confirm they can perform the service. Or why am I not getting a phone call before my appointment to reschedule? Also, your call center makes it impossible to get through to a specific location, why isn't there an option to leave a message for the location? Instead of talking to someone at a call center who has no idea what is actually going on with my service.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

matt G. 
Rating:
5.0

1st truck had check engine code for misfires. Agent got me another truck right away.

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
1.0

First of all it would be nice to get a call when my vehicle is done getting a hitch put on it like you said you would do. Second it would be nice if someone would pick up the damn phone when I call 4 different times to see if my vehicle is done or what the status is on it. And third, you should have some staff working when I go in to pick up my car so I don't have to wait in line for an hour with the other frustrated customers.

Hunter K. 
Rating:
4.0

N/a

Nicole M. 
Rating:
4.0

26 foot truck I rented bounced up and down so badly that my passenger got car sick

ANTHONY S. 
Rating:
5.0

Really great help!!

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Wilhelm B. 
Rating:
5.0

Still waiting on a refund

Michael P. 
Rating:
5.0

No improvement needed. Great service!

STEVEN M. 
Rating:
4.0

Customer did not leave a comment.

DUANE H. 
Rating:
5.0

Nothings to improve upon!

GEORGE B. 
Rating:
5.0

Excellent. Just excellent!

Geoffrey B. 
Rating:
4.0

When I called to schedule the appointment, the person I spoke with on the phone was exceptionally helpful and friendly, 10/10 there. The person who helped me when I came to pick up my reservation, however, was not overly friendly. He had his headphones in and seemed bothered by helping me. Other than that, the experience was great. It was seamless to schedule my reservation, pick it up, and drop it off. Incredibly simple. I would definitely use this again in the future.

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

TONNIE RUTH B. 
Rating:
5.0

Very clean and super safe.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA V. 
Rating:
5.0

Very helpful staff.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

Alazar B. 
Rating:
4.0

Customer did not leave a comment.

ROBYN S. 
Rating:
5.0

The self pick up did not work for me. Had to have an employee help me for pick up and drop off.

CASSANDRA F. 
Rating:
5.0

things went well. We did forget the dolly when we brought the truck back but did return it a bit later. The young man seemed puzzled and didn't think it was yours but he took it graciously anyway.

Debra H. 
Rating:
4.0

Customer did not leave a comment.

VIRGINIA M. 
Rating:
5.0

Customer did not leave a comment.

VOLODYMYR C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Always great people

JEFFERY C. 
Rating:
3.0

Customer did not leave a comment.

Chad M. 
Rating:
3.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Reduce prices

JOHN K. 
Rating:
4.0

Staff was very helpful and efficient. Truck was clean and ready to go with no advance notice. Pads and dolly were very useful. Advance instructions on late dropoff would have helped. I locked truck and dropped off key before reading I needed to photo the mileage on your app.

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Shawn N. 
Rating:
5.0

Customer did not leave a comment.

Teresa A. 
Rating:
3.0

I used this location twice this month and both times I had issues. First time I dropped off truck an hour before it was due back then received a huge bill come to find out it was not checked in until 2 hours later I did receive my money back after going down to location. Then second time I returned the truck almost 2 hours before it was due back and U-Haul calls me next day asking when I am going to return truck adviced them it was returned on time yesterday. Upon bringing the truck back I told the lady of my issue first time she said she would check it in right away obviously not. I am not sure if I ever move again if I will use U-Haul again. I am not sure if this was done to get more money from customers or they just got busy .but checking in trucks on time are very important so customer do not get extra charges. .

Laura B. 
Rating:
5.0

Nothing. It was great to be able to drop off the truck without contact.

Gloria G. 
Rating:
5.0

Customer did not leave a comment.

JOANN F. 
Rating:
4.0

Customer did not leave a comment.

SHAWN C. 
Rating:
4.0

Several times had to wait quite a while for someone at the customer service desk.

Deb B. 
Rating:
4.0

This moving truck was very clean!

DAVID D. 
Rating:
2.0

I had a good experience picking up the trailer but dropping it off was a different story. I was waiting to drop off the trailer for about 15 minutes and I was behind two Uhaul trucks who were also waiting. There wasn't anyone in the garage working. I went inside of the store and there was a long line of people waiting but no one at the counter. I went and found the male who was supposed to be working in the garage and let him know I was trying to drop off the trailer. He had requested that I be patient. He was "helping" a customer who was having some mechanical issues with his vehicle. By helping, he really was just spectating while the customers were trying to figure out what was wrong the vehicle. Because he was spectating, he wasn't helping any other customers and I had to do a self-return. Another customer helped me get the trailer off of my vehicle and backed into a parking spot and he said he would have to do the self-return option as well because none of the employees would help. I think some additional training needs to be done with employees to have them be as efficient as possible instead of making customers wait around.

MARIAH J. 
Rating:
4.0

The guy who did the initial paperwork for me was impersonal and really not very informative. The lady who checked me back in was terrific - asked me if everything worked good and let me know how my invoice worked.

Paula R. 
Rating:
5.0

I have had several interactions with the Sioux Falls store and always find the staff to be helpful and courteous. Thus my choice to go with UHaul company.

STEVEN M. 
Rating:
5.0

Hours of operation included Sunday which made it very convenient for dropping off the truck when complete. Schedule of hours of operation are very accommodating.

Donna R. 
Rating:
5.0

I appreciate the efficient and friendly pick-up experience with the local agent that helped me, Kellyn Kruger. His knowledge of the process and the truck I was renting was very reassuring and he was able to answer all my questions and get me on the road quickly.

Jeff B. 
Rating:
4.0

The drop off in Greenville SC was not a good experience. I had to personally unhook the trailer in a narrow lot and then I spent an hour on the phone making certain that the site noted the trailer had been returned

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
2.0

I had a ton of interactions with the staff at this location and only had two good experiences. The worst was when I had previously had a late payment. There was a UHaul lock on my storage unit, which I fully understand, but it wasn't taken off even weeks after I caught up the payment. An employee came up with me, told me he would go look for the key, and left me sitting there without returning for over a half hour. I left, and when I returned a couple of weeks after that, the lock was still there despite payments being all caught up. I was so relieved to get my things out of the storage unit and never deal with this location again.

mikayla n.  |  Overall Experience 
Rating:
1.0

Completely unprofessional and wrong that someone pays for 30 days with no other option and moves out early, maybe due to a change in circumstance and they don't get reimbursed for any of the amount they were required to pay but didnt use. I would not recommend uhaul to anyone and will be sure to never use your storagebservices going forward.

meagan z.  |  Overall Experience 
Rating:
4.0

Really nice manager Greg. Professional staff

angela b.  |  First Impressions 
No reviews have been submitted for this location.

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