Customer Reviews for U-Haul Moving & Storage of Sioux Falls

8,396 reviews

923 W 11th St   Sioux Falls, SD 57104
(East of I-29 on 12th Before Minnesota)

(605) 339-0750

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(605) 339-0750

923 W 11th St
Sioux Falls, SD 57104
(East of I-29 on 12th Before Minnesota)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Vicki H. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
3.0

Still have not received my exit receipt from returning the vehicle. Kinda sucks you still have to pay for a full day when you can't get the truck for a full day. Oil needed to be changed

Denny W. 
Rating:
5.0

Staff were upbeat, knowledgeable and answered all of my questions. I would definitely recommend U-haul Container Services!!

Allene F. 
Rating:
5.0

Customer did not leave a comment.

elizabeth H. 
Rating:
2.0

I was given a tow trailer with bald tires. After the first blow out, the road service guy said that 2 other tires were bald and would not get me the 1800 more miles I had to go to my destination. Thank God they did, at the U-Haul destination they said it should have never been put in the road and had to change the tires out. So much for safety

Karen K. 
Rating:
5.0

Nothing

Paul C. 
Rating:
2.0

At pick up, only one service clerk was available. Had to wait an unnecessary amount of time. Learned from other customer 24 hour rental was an option and learned from other customer when i cud return the vehicle. which greatly reduced my stress level. The dollet was bolted down and no took was provided to unbolt it so that was a pain in the ass. Upon returning in. The guy that checked us in was clearly overlwhelmed and vocalized his stress level.

Theresa C. 
Rating:
5.0

I rented a 6x12 trailer for a quick trip into MN to move family furniture to my home in Sioux Falls. The single daily rate was very acceptable, one could not own a similar trailer for that price.

Glen M. 
Rating:
5.0

Renting a 6'X12' Utility Trailer was effort-less! Quick, friendly & ease-of-doing business. Will do it again. Wish I would have done it sooner! Very satisfied!

David O. 
Rating:
5.0

Customer did not leave a comment.

Greg K. 
Rating:
5.0

Customer did not leave a comment.

vinyata jack D. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Cam H. 
Rating:
4.0

When emailed uhaul asking for an updated bill for rental used because I couldn't read online statement didn't get a response.

Melissa K. 
Rating:
1.0

They charged me for 3 days, I returned it on the same day before the 6hrs were up.

Alfredo C. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Just checking to see that both headlights are working. Other than that they went above and beyond to help me when my car broke down and I needed transportation to get to my travel nurse assignment

Kinsley K. 
Rating:
5.0

Awesome quick service and he made sure we paid only for what we needed.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Bienvenue G. 
Rating:
4.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

This is the absolute best location! The staff are incredible. I had reserved a truck at another location: the gas tank was empty and tire pressure was incredibly low (35 instead of 80). We popped into this location for help with the air pressure, and found that there was a leak. Gage advised I take the truck back, get a refund and head back over. They had a truck waiting! Will only use this location!!

Ashley R. 
Rating:
4.0

I dropped off the rental on a Sunday night and put the key in their lock box. On Wednesday, they called to find out where the key had been put, which I had put in their lock boxes. They charged me 3 extra days for the rental even though I had dropped off the vehicle early.

Diane P. 
Rating:
5.0

Customer did not leave a comment.

TONY V. 
Rating:
3.0

Almost impossible to get in the property. Not easy to access.

Nick G. 
Rating:
4.0

Trailer was in good shape and worked very well. It wasn't swept out before we got it. It had concrete, rock debris that we swept out when we got it home. This was a minor issue and won't deter us from using U-Haul in the future. The reservation system and checkout were very good.

James L. 
Rating:
3.0

The place was much too small and congested, however the crew was competent.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Marc C. 
Rating:
5.0

You are great!

Ahmed A. 
Rating:
5.0

Customer did not leave a comment.

Gia R. 
Rating:
5.0

Customer did not leave a comment.

Robin V. 
Rating:
5.0

Customer did not leave a comment.

Mason N. 
Rating:
5.0

Thanks

Giovanni G. 
Rating:
5.0

Absolutely Nothing!!! I started to U-Haul in 2018, until this year. Very Respectful Young Workers and Very Knowledgeable. Very Clean Facilities and Equipment All times!!! I will be using that Facility as long as I am in in the area. I used it to move to the outside of town, Now I am using it to move back in Sioux falls SD. Hey 😊, at 73yrs old, with Very Good People Skills, think I can get a Job there? Thank You

Charles W. 
Rating:
3.0

The truck was clean but could use better maintenance overall!

Greg H. 
Rating:
5.0

The van I rented was very nice, clean and new. I had to walk out to the lot and go get it but the staff was busy, I didn't mind.

Dan D. 
Rating:
5.0

The employee who helped us was amazing and very knowledgeable! It was refreshing to work with someone who's very knowledgeable with their job! Made the rental easier

Britni P. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
3.0

The car we towed looked like it was all secure on the trailer when we left Sioux Falls. After about 6 hours of driving, when we were getting gas, my husband noticed the tire nets had fallen off of the tires and I said thankfully the chain was attached underneath the car! I looked under the car and the chains were not attached anywhere so here we were driving down the road with our Corvette just sitting on the trailer!! Thankfully we got the tire nets on and my husband crawled under the car to secure the chains and we continued down the road! The tire nets never came off after we replaced them! Sioux Falls had better do some training for their employees so these things don't happen to other people because it could have been a disaster!

William H. 
Rating:
5.0

The two guys that were working were great and very helpful!

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Brad V. 
Rating:
5.0

Customer did not leave a comment.

thomas M. 
Rating:
5.0

Customer did not leave a comment.

Regina W. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Staff was very friendly and efficient. Was very pleased with my overall service and the lot was really organized and the store was immaculate

Jim J. 
Rating:
5.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

Nathan K. 
Rating:
4.0

Very good service

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Glenn K. 
Rating:
3.0

Customer did not leave a comment.

Selena C. 
Rating:
5.0

Customer did not leave a comment.

Amanda P. 
Rating:
2.0

Customer did not leave a comment.

Bradley P. 
Rating:
4.0

The location I used is great but needs more room out in lot. You probably know this already. Was a tight fit in there with lots of equipment parked everywhere. Process was quick and easy and I just really appreciate being able to rent a pickup for a few hours for less than $50. So thank you for being here.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

Customer did not leave a comment.

Mike D. 
Rating:
4.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Great location, but a bit tight being there were so many drop offs at once and we have a 26' truck, but I don't hold that against them. Our customer service was awesome!

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
4.0

Customer did not leave a comment.

Bradly A. 
Rating:
4.0

Everything was point ON ..THX.m

Charles G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
1.0

Location would not let me drop off , had me drive to more distant location to drop off. Inconvenience

Dean M. 
Rating:
4.0

Customer did not leave a comment.

Abraham W. 
Rating:
5.0

Customer did not leave a comment.

Lois or Jimmy M. 
Rating:
4.0

Customer did not leave a comment.

Rudy N. 
Rating:
5.0

Customer did not leave a comment.

Jan D. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Leif B. 
Rating:
5.0

Customer did not leave a comment.

Blake Y. 
Rating:
3.0

Customer did not leave a comment.

Dan W. 
Rating:
3.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Worked great. Equip in good shape. Thanks!

Brian E. 
Rating:
5.0

The service I received was fast and easy and the attendant was friendly and helpful. I have used this UHAUL location several times and will always use them in the future for all my moving needs. Thank you....

cindy B. 
Rating:
3.0

Very hard to go into due to construction, and they have no signed to let you know, what entrance to use.

Robert W. 
Rating:
3.0

Construction in the area so only 1 access point

DAVID M. 
Rating:
3.0

The wait to return the equipment was longer than expected. Nobody was at the counter, once the kid came back he took the keys and told me they would just email me my receipt. When I got my receipt they had charged me for a second day when I had the equipment return around 45 min before my 24 hours. Not happy how minimal the customer service was and hope they refund the funds they over charged me.

Katie S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
3.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Gene S. 
Rating:
5.0

Everyone was so kind and helpful. Had a great experience with Uhaul! No problems and was a smooth transition!

Debra W. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
3.0

The brakes made a grinding sound. Shifted rough. Otherwise it was very clean.

Deb H. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

Paula H. 
Rating:
3.0

Have an extra employee up front.

Kelly M. 
Rating:
1.0

Customer did not leave a comment.

AdrianorKairee A. 
Rating:
3.0

Walked up to counter. Personnel ignored me had to wait untill they finished their private conversation.

MICHAEL H. 
Rating:
5.0

One of my Uboxes had issues. One was built POORLY that the clasp lock wasnt installed correctly therefore I could not secure my Ubox at midnight when i was done loading for the night. That really PISSED ME OFF! I had to do a workaround at midnight!

Mike W. 
Rating:
5.0

I understand the service you provide, but $1.00 per mile? Seems very high

JAMES D. 
Rating:
5.0

Gentlemen were awesome service very polite and helpful

Bobbie jo H. 
Rating:
5.0

Customer did not leave a comment.

Derek N. 
Rating:
5.0

The staff was excellent. It was very busy when I got the trailer and when I dropped it off. Customers are always so polite but all staff handled it well.

Cam H. 
Rating:
5.0

Staff was courteous and helpful and willing to talk about options and answer all questions. Great experience!

Albert S. 
Rating:
5.0

In 10 calls I was UNABLE to speak with a live person at the office I started Siou8x Falls, SD and the office where I have moved to in Milwaukee, WI

bill W. 
Rating:
1.0

Customer did not leave a comment.

WILEYN S.  |  First Impressions 
Rating:
2.0

The storage unit was a perfect fit, if I brought a flashlight. Also the staff, horrible in my opinion. But in their defense maybe under staffed. I’ve also tried to contact people here for months on end and relieved, nothing in return. Glad to be out!

Allyson F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter b.  |  First Impressions 
Rating:
1.0

A storage unit by phone and was given a different address. I drove there to check in and unload. When i arrived, I see what looks like an office with glass windows, I was concerned about going in because there was a man camped out in front of the door who appeared to be on drugs. I left my valuables in the car and quickly proceeded to the office. This address is 201 S.West Ave Sioux Falls 57104. Once inside, There is no one there, no office. Just a Kiosk that tells you, you need to check in online and have renatl insurance paperwork. Clearly too much hassel for a storage unit, but, most alarming was the desolate building with no personnel! I drove to the U Haul right around the corner and explained to Tyler, why I was so upset, He was very kind,understanding and professional. He took care of me by offering me a unit on site, the original address I first called. I appreciate the remedy but think Management needs to inform their employees to disclose the unmanned conditions of the property and to direct woman and the elderly to the manned site if available.

SUSAN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ivan g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

craig a.  |  Overall Experience 
Rating:
1.0

While most of the staff at this U-Haul location were friendly and helpful, corporate U-Haul is doing them a huge disservice. First of all, the design of the new storage units attached to the main building creates a situation where the entry to my storage unit is blocked with return U-Haul trucks every time I try to access it. Beyond that this U-Haul location is understaffed. So there is no one to help move the trucks out of the way. In addition, I first rented my unit online via the U-Haul website and when I showed up they did not have a unit of my size available. I understand this to be a corporate U-Haul issue and not a local problem. It seems corporate is creating issues and leaving it to the local U-Haul to solve it. I will not be renting from U-Haul again and I would strongly recommend against it to anyone I come into contact with

Katie H.  |  First Impressions 
Rating:
5.0

I made a move across the country with 4 kids by myself... It was a Very very VERY loooong drive :/ I was offered a one month storage unit free of charge and when I arrived to turn in the trailer and unload our stuff.. I found out there was only an upstairs unit available at the drop off location I had picked 😳😳😱 ...I was totally overwhelmed at the thought of hauling everything we own up the stairs on my own and already exhausted from the long drive with wild kids 😩🥴 the lady that was helping us went out of her way to arrange a unit at a different location to accommodate and I am beyond grateful!! I almost cried the happy tears!!! Grateful, impressed, and sooo relived <3 I missed this kind of interaction that comes with living in the Midwest and it was a really great first experience with being back home. Thank you!!!

Chelsey F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob D.  |  First Impressions 
Rating:
2.0

I had a ton of interactions with the staff at this location and only had two good experiences. The worst was when I had previously had a late payment. There was a UHaul lock on my storage unit, which I fully understand, but it wasn't taken off even weeks after I caught up the payment. An employee came up with me, told me he would go look for the key, and left me sitting there without returning for over a half hour. I left, and when I returned a couple of weeks after that, the lock was still there despite payments being all caught up. I was so relieved to get my things out of the storage unit and never deal with this location again.

mikayla n.  |  Overall Experience 
Rating:
1.0

Completely unprofessional and wrong that someone pays for 30 days with no other option and moves out early, maybe due to a change in circumstance and they don't get reimbursed for any of the amount they were required to pay but didnt use. I would not recommend uhaul to anyone and will be sure to never use your storagebservices going forward.

meagan z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brad M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

XAVIER H.  |  First Impressions 
Rating:
5.0

My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.

Brad M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard s.  |  Overall Experience 
Rating:
4.0

Really nice manager Greg. Professional staff

angela b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary O.  |  First Impressions 
Rating:
2.0

Uhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone

tara p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cinthia A.  |  Overall Experience 
Rating:
5.0

very helpful with questions and service

Gary V.  |  First Impressions 
Rating:
3.0

Would have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.

Cassie B.  |  Overall Experience 
Rating:
1.0

Never return calls, you call to find out information and the lady says everything is ok then you get a letter saying your storage unit has been sold I will never go threw a uhaul place again

Lisa E.  |  Overall Experience 
Rating:
5.0

Thank you

SANDRA L.  |  Overall Experience 
Rating:
5.0

The staff was great and efficient.

Kevin J B.  |  Reservation 
Rating:
5.0

Helpful staff.

Quantas G.  |  Reservation 
Rating:
5.0

Staff was amazing they were helpful & friendly

mikki l.  |  Overall Experience 
Rating:
4.0

I give your staff and storage facility an A but communication to setup delivery of Uboxes and trying to reach a person via your phone system an F. Would not recommend until that's fixed.

Marya P.  |  Overall Experience 
Rating:
5.0

they were very helpful

Irene P.  |  Overall Experience 
No reviews have been submitted for this location.

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