Customer Reviews for U-Haul Moving & Storage of Sioux Falls

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sioux Falls

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SAMUEL J.
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If selecting a return after hours, it would be good to know that it takes a lot of pictures and time to submit the return.

Joseph M.
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Customer did not leave a comment.

GANGA A.
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Everything looked good

Teresa S.
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Your mobile app is worthless. It does not save any time. It misrepresents how much "time" it will save you. I think it makes the process worse. Pick up was much slower than I think it should have been. Drop off was a breeze. The staff was always great and professional.

Kevin M.
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Customer did not leave a comment.

Brad M.
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Customer did not leave a comment.

Jenny P.
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Let a customer know what to do if the internet checkin doesn't work to return vehicle. I was charged $20 cuz i was unable to checkin my vehicle return online even though i called customer service immediately to tell them the issue. The clerk at checkin was very quick and even said they always have issues with online system! Plus i was almost mugged leaving the parking lot to return to my car. Glad i carry a firearm! The uhaul reaked of cologne to the point i had to roll down the windows to breathe and it is only 34°! Overall very disappointed with uhaul!

CODY J.
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Absolutely awful! Supposed to do contactless pickup and the first 7 trucks were no where to be found, then there was one person working with a line of at least 8 people. He couldn't find a truck, then had to go find someone who had all the keys, then when he asked us how many miles we were going and we told him, he put a hold for 50 miles on it even though we told him 20 because we calculated it. We will not be back.

VICTOR R.
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Customer did not leave a comment.

XAVIER H. | First Impressions |
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Customer did not leave a comment.

MICHELLE N.
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Tried to use the contact-less method but it would not work. Apparently you could not "verify my location" although i was standing in the U-Haul building. The employee was very helpful and professional but it was frustrating to have to stand and wait in line when I had done all you told me to ahead of time.

Chris E.
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Customer did not leave a comment.

ANDREW M.
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Not a thing. Our experience was superb.

John K.
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Great staff! Very helpful and made the process of pick up and drop off easy. Thanks and I have downloaded the app for next time too.

BRADLEY T.
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None... great service & easy pick up.

Enrique R.
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Customer did not leave a comment.

FRANK R.
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Not much...staff friendly and helpful

MEAGAN S.
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Customer did not leave a comment.

JEFFREY A.
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Customer did not leave a comment.

JAMES D.
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Funny thing happened, the truck we were supposed to use "disappeared". It was found but it gave us a good laugh after waiting in line for about 20 minutes for customer service.

NOLAN R.
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I walked in to do the paper work for the return, and by the time I walked out with an employee to unhook the trailer, a fella had already unhooked it, cleared me after inspection of the trailer, smiled and just said “have a great day!” Whole return took less than 5 minutes. AWESOME CUSTOMER SERVICE!!!! Well Done!

DAVID D.
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Can't think of anything this visit.

Anena S.
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Customer did not leave a comment.

TERESA S.
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Super helpful. Very efficient.

AARON R.
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Customer did not leave a comment.

Dean L.
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Customer did not leave a comment.

timothy B.
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Customer did not leave a comment.

ALFRED M.
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Customer did not leave a comment.

BERRY M.
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Customer did not leave a comment.

Ricky R.
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This was not the location I was supposed to pick up my trailer so had to spend extra time and miles to get my trailer. Office was understaffed but once I got through line was efficient

Shea N.
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What a crappy experience and crappy customer service. You guys suck. I literally rented a $15 trailer for an afternoon and I've got almost $50 out of my bank account right now due to complete employee incompetence in charging the right amount or reversing a charge without charging me again. U haul blows ball's and I'll never use them again.

NANETTE S.
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I made a reservation on a Thurs for both truck and car transport for pick up on Saturday. Saturday came and I was only able to get the truck but the car transport was in another city not ready had to wait until Sunday then only to find they had the same one sitting on the lot the whole time. The truck was so dirty inside and out windows had not been clean delayed my leaving as even the trailer had to have a tire put on. The guys none knew what they were doing not happy at all with the customer service they all need training.

Stephen C.
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Customer did not leave a comment.

amber H.
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Customer did not leave a comment.

SKYLER S.
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Customer did not leave a comment.

JENNIFER L.
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Customer did not leave a comment.

Sara R.
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Never called with with a time frame, order was canceled on accident, got hung up on twice after waiting on hold for 30 mins (I was being friendly), and couldn't pay for my order up front. Overall a terrible experience and will never use Uhaul or recommend them.

Scott R.
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Pick up was great all were helpful. When we returned trailer the individual who checked it in - did not get his name - was SO rude. I could not believe how terrible his customer service was. Terrible employee interaction with us.

DAWN N.
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I booked online and only needed a one way truck. I got to this site and was told that it had been changed and got a call today asking when I was going to return the truck. It was dropped on in Madison like o arranged with Sioux Falls and a phone call was made to make sure I could drop it off. OMG. I hate the website and the store isn't much better. I did get a call saying o had I face returned the truck and would not be charged anything. Good thing because it wasn't my fault.

KEVIN G.
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All good each time I needed a truck.

DAVID D.
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The only two improvements I can suggest:: 1. hire more staff so the wait is not so long for service 2. wash the windows inside and out.

ROBERT V.
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Customer did not leave a comment.

Regina E.
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Customer did not leave a comment.

Marshall D.
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I have been a customer at this U-Haul site since 2001. The staff has changed over many times during that time, of course, but the culture of hiring helpful people is very strong.

William R.
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Customer did not leave a comment.

GREGRI D.
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Parking lot was so crowded with equipment it was hard to maneuver!

BRADLEY K.
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The pick up reeked of smoke and there is no smoking signs all over on the truck. I don't smoke so that smell is not good. On the local level they did a great on the regional level it was a nightmare. An associate and I believe a supervisor because she said she was the boss Kylie was incredibly rude and unprofessional. She called me at 1pm Saturday and said our equipment was suppose to be returned. I replied no I got the $19.85 a day truck with estimated 60 miles I was going to put on it because I was moving just down the street yesterday at 4pm. I was charged $77 for Friday 4pm to Saturday 4pm. Kylie replied that's not what my screen says. I explained again to Kylie I paid $77 for the one day. I said it cost $77 for 4 hours. She said no you're getting charged for mileage too. I said I moving in town and told the Uhaul associate I would most likely put 60 miles on the truck. And Kylie said well that's not what my screen. She repeated this honestly 8 to 9 times. That's not what my screen says, that's not my screen says. I told her I know what your screen says because you have said it 9 times. Never did she say hey well let me look into this or try to rectify the situation or any problem solving but just continued to say that's not what my screen says. My 3 year old daughter Doesn't repeat herself as much. I said I want to talk to a supervisor she said I am the boss and I said you shouldn't you be. Terrible customer service and problem solving instead she just continued to say that's not what my screen says. I said you can't contact the local Uhaul and get to the bottom of this or see my transaction and what I paid and she continued to say honest to God that's not what my screen says. She shouldn't be in the position she's in or deal with your customers. So as soon as I hung up she turned around and dinged my bank account with another $41. I called back and said what are you doing. She once again says my screen says you were only suppose to have it for 4 hours. I said I got charged $77 for 4 hours she once again said thats for mileage. I said in town under 60 miles a $19.85 day for 4 hours cost $77. And once again she said that's what my screen says. Ridiculous. Immature, rude and angry. On the local level they did great on the regional level I would not have Kylie in the position she is in dealing with your customers and hopefully repeat customers but not with someone like Kylie there.

William V.
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Did not have equipment that was requested and instead wanted me to drive 3 hours away to MN in the opposite direction of where we were moving to in order to pick it up. There was equipment available in Sioux City IA, why wasn't I directed there instead? Why did we as customers need to scramble to search for our own stuff? Worst customer service I've ever had and I'll tell everyone never to rent from you again! Thanks! Have a great day!

Mike R.
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Customer did not leave a comment.

Caroline S.
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Customer did not leave a comment.

BRENT S.
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Customer did not leave a comment.

DONICA J.
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Customer did not leave a comment.

CHRISTOPHER P.
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Customer did not leave a comment.

Jamia D.
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Customer did not leave a comment.

Craig G.
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Additional charges were dropped on my credit card and rep did NOT tell me anything about them while there at drop off.

Evangeline J.
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Mobile check in wouldn't work correctly.

BRUCE R.
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Customer did not leave a comment.

Yiseth G.
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My wait wasn't long at all, they had me going pretty quick. Thanks!

Barb S.
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Hub's drove from west river back east river hauling our Harley. He said, "and they are open until 7:00pm!" Very helpful and knowledgeable! Excellent service!

KURT E.
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Customer did not leave a comment.

SUMMER D.
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Customer did not leave a comment.

Daryl C.
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Customer did not leave a comment.

Cathy N.
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Don't have pot smell in the bay.

Lark R.
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Customer did not leave a comment.

Amber H.
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Customer did not leave a comment.

STEPHANIE C.
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Customer did not leave a comment.

ANNA S.
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The parking lot was a nightmare. To much stuff in a little space. So hard to get in and out.

TERA R.
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Customer did not leave a comment.

Victoria S.
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Bathroom was not clean, male employee efficient with services. Need to be more upfront with how long charges to card will ne refunded

Daniel K.
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Customer did not leave a comment.

DIANA S.
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Customer did not leave a comment.

Timothy F.
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Customer did not leave a comment.

Oleg G.
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The front window was very dirty. I used the truck for 24 hours and for only 23 miles. The actual starting mileage was 13 miles higher (154515 instead the listed on the document 154502). I noticed this 300-400 yards after I left the station and took a picture. It took me 3-4 minute argument with the employee who finally agreed to take $12 off, since I did not take the picture BEFORE leaving the station. Why no one verified the mileage with me to start with?. During my previous renting 3 years ago (from the same station), I returned the truck 10 hours EARLIER (on Sunday) than the rented TWO full days, and was charged for THREE days(despite security cameras in place). It took me four days, for the company to finally sort this out and issue refund. So, not a good experience. Once overcharged on mileage and another time overcharged on time.

CHARLES N.
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Great place to rent from

Kevin I.
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Customer did not leave a comment.

Cheryl H.
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Customer did not leave a comment.

ANGELA N.
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This location is awesome! The East 10th st location in Sioux Falls in run by an absolute JERK. I will never go back there!

ELDON D.
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Customer did not leave a comment.

ENRIQUE R.
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Customer did not leave a comment.

Dan R.
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Customer did not leave a comment.

DARRELL H.
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fast and efficient both on check-out and return.

William P.
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He was very informative about my drop off. He worked quickly to get me on my way. He also took the time to answer all my questions I had concerning the area.

SAMIRA H.
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Customer did not leave a comment.

MICHAEL C.
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Tyler was very helpful and pleasant to work with.

STEVEN Y.
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Customer did not leave a comment.

Brian M.
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Customer did not leave a comment.

KATHLEEN W.
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Customer did not leave a comment.

KEVIN G.
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Very friendly service from staff

Brad M. | First Impressions |
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My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.

STEVEN P.
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Customer did not leave a comment.

Vickie B.
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The attendant didn't really seem like she wanted to be there. The mileage I was charged for in the end is no way possible. I was told there was nothing that could be done about that! I entered the mileage online of 5 miles as that was even more then I was using to move a washer and dryer from Lake Ave to Western Ave. From now on I will tell anyone to take a pic with their phone of mileage. In fact, that is what your attendants should suggest to customers!!!! It might have been only $5 more, but that's my $5 that was TAKEN from me!!!!

Victoria S.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

DAVID P.
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They did a good job. There were a lot of trucks coming in but they handled us quickly.

KYLIE V.
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Waited a long time to get my storage unit because no one was in the office working, then I was given the wrong size storage unit, went from Getting a 3 bedroom storage unit to a 1 bedroom to to the incompetency of the worker and him not knowing what he has and doesn't have. Told me there were no outside drive up units but there were. To top it all off because of his incompetency and is trying to make everything fit into a much smaller unit stuff fell and broke. Call the next day and they told me I received the wrong unit, in which I knew. Truck rental was fine.

CHARLYRAE C.
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Super fast and convenient

Scott H.
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Customer did not leave a comment.

Linda K.
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Customer did not leave a comment.

SANDRA O.
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Customer did not leave a comment.

brian B.
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Customer did not leave a comment.

MARK S.
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Customer did not leave a comment.

RONALD L.
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Customer did not leave a comment.

richard s. | Overall Experience |
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Customer did not leave a comment.

angela b. | First Impressions |
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Really nice manager Greg. Professional staff

Zachary O. | First Impressions |
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Customer did not leave a comment.

tara p. | Overall Experience |
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Uhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone

Gary V. | Overall Experience |
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Customer did not leave a comment.

Cinthia A. | Overall Experience |
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Customer did not leave a comment.

Gary V. | First Impressions |
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very helpful with questions and service

Cassie B. | Overall Experience |
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Would have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.

Lisa E. | Overall Experience |
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Never return calls, you call to find out information and the lady says everything is ok then you get a letter saying your storage unit has been sold I will never go threw a uhaul place again

SANDRA L. | Overall Experience |
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Thank you

Kevin J B. | Reservation |
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The staff was great and efficient.

Quantas G. | Reservation |
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Helpful staff.

mikki l. | Overall Experience |
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Staff was amazing they were helpful & friendly

Marya P. | Overall Experience |
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I give your staff and storage facility an A but communication to setup delivery of Uboxes and trying to reach a person via your phone system an F. Would not recommend until that's fixed.

Irene P. | Overall Experience |
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they were very helpful

No reviews have been submitted for this location.

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