Customer Reviews for U-Haul Moving & Storage of Snellville

2,844 reviews

2161 Hewatt Rd   Snellville, GA 30048
(W of Snellville On Hwy 78)

(770) 979-5237

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 979-5237

2161 Hewatt Rd
Snellville, GA 30048
(W of Snellville On Hwy 78)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Your electronic check out was a pain. However the woman who helped us gets 10 stars for her help and cheerful attitude.

lynn H. 
Rating:
5.0

Customer did not leave a comment.

Ronda F. 
Rating:
3.0

Yes, the 24/7 return sucked! Your system would not allow me to complete the process to return the trailer. The sad part about it I was watching another customer return a trailer with no issues. All in I had a good experience but attempting to use the 24/7 return was a waste of time and making me consider of not ever renting a trailer again.

James M. 
Rating:
4.0

Customer did not leave a comment.

Tonya S. 
Rating:
1.0

So long to get a truck no inspection with aperson.

Tracy N. 
Rating:
1.0

Ii was told I had a 2 hour window ,but yet was charged for 2 days

Calvin D. 
Rating:
2.0

The first van we got a few weeks ago was filthy in the back and the van that we got on 8/13/2022 was filthy and full of roaches. I went to open the passenger door about about 15 roaches started moving around and it van was full of leaves/debris. I did go back into the store and spoke with the General Manager who checked me in and she had a gentleman to come out and he only partially cleaned the inside of the van, wiping with vehicle down with a dirty rag, for we could see him from afar. Upon returning to the van to leave, there was still roaches in the passenger door and the back was still filthy. My husband was just aggravated more so, we just stopped and bought a can of bug spray and let it sit for about an hour and then we swept the back out ourselves and then we went to pick up the washer machine. This is not acceptable. I know that the company is busy, but the team has to take the time to clean the vehicles. Would one want to move their personal items in those filthy vehicles? Then whoever used the van and brought it back full of roaches, should have been charged some type of convenience fee? That truck should have been sprayed for bugs. Who wants bug? I know I don't. Would you put your personal items in a van full of roaches, after seeing the roaches moving around in the van? I don't think so! As professionals, we should pass along the same level of exceptional customer service that one would want to receive! In this world there is really no room for errors, as such. We are in a competitive market, where everything counts!!! Now by chance if it was a true mishap, one time…- An apology would have been gracefully accepted, but this was the 2nd vehicle that my family rented, so this makes me think this is a normal practice, now this is not an apologetic manner, but a mastered pattern and/or a learned behavior of not carrying out the full duties of the job, which is not acceptable. One may want to add another platform to take pictures of the inside of the vehicles, for I did the take pictures, in which I am unable to upload, but I do respectfully and wholeheartedly take matters of such very serious. Would I rent again? I don't know…Probably so…probably not!!! But regardless of the location or the service being provided/rendered I am always going to double check the vehicles, before leaving the premises. And I'm going to always speak up on these matters, for prayerfully these reports will help us to do better, as well as, to be better professionals. Kindest regards,

GEORGEANNA K. 
Rating:
1.0

Customer's should be explained the importance of following the link to verify the fuel gauge before leaving the site. They should not have to experience upon returning what they were suppose to do, as I was told. It's not the customer job to know the new procedures at your company! A customer should be careful explained any new steps to avoid confusion.

latonya P. 
Rating:
5.0

Everything was great!

Charlene J. 
Rating:
5.0

Keep praying for the best

HOWARD S. 
Rating:
5.0

From reservations to returning the van the associate that helped was courteous, quick and professional.

SAFIA S. 
Rating:
5.0

Assistant manager Aaron made my rental experience exceptional. He was very professional and courteous. I was in a hurry and he processed everything expeditiously,. I rent regularly but this is my favorite location because the customer service is outstanding!

Marilyn P. 
Rating:
3.0

Not sure why I was charge $60 dollars when I only used 6 miles, something does not add up to me.

Marissia T. 
Rating:
5.0

Great customer service

Everett E. 
Rating:
5.0

To the Assistant Mgr Aaron who assisted me with my check in. It has been a long day, and being greeted with a smile and great customer service made me forget all about it. Thank you I really needed that :-)

Lindsay R. 
Rating:
3.0

The sign outside said to park here for returns and somebody will come to check you out. I waited about 10 minutes when I saw I could check myself out on the Uhaul website. Since nobody came to help check me out I was able to do the online checkout.

Daniel M. 
Rating:
3.0

Salty employees. Didn't recognize my arrival for 10 minutes in the return lane, looking down their nose at me while passing the van several times. The instruction said to stay with the vehicle during business hours until an attendant comes to you. They could've simply told me upon arrival to check myself out through the website. Very rude.

Sallia J. 
Rating:
5.0

Great customer service. Office worked as a team and not individually. Staff went above beyond to make sure my ride was secured and my reservation was ready. Thank you Snellville!

Jimmie S. 
Rating:
1.0

Stranded and worst experience

Moshe S. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
1.0

Customer did not leave a comment.

RBEA K. 
Rating:
3.0

The two guys at the desk were under rent and not helpful AT ALL.

Sylvia C. 
Rating:
1.0

I received a car trailer and the electrical did not work. I drove from Atlanta to Detroit using my flasher on my vehicle. When I arrived to Detroit I could not remove my vehicle from the trailer because my battery on my vehicle was dead and I had to wait 3 hours before I could remove my vehicle. It was very dangerous on the road without proper lights working on the van.

cynthia D. 
Rating:
5.0

Customer did not leave a comment.

DERRICK L. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

WALLACE W. 
Rating:
5.0

I would not change a thing. The crew at this location is absolutely the most professional, courteous and friendly I have ever seen. They are outstanding!!

James F. 
Rating:
4.0

Customer did not leave a comment.

Charlie B. 
Rating:
5.0

Nothing, great experience

ARIEL M R. 
Rating:
4.0

I got stopped by the police while in route to return the U-Haul van, due to not having any taillights, which scare me senseless with all those bright police lights. The officer was very kind and patient in trying to assist to see why the taillights lights were intermittently turning on and off. I do feel the van could have been a little cleaner in the back! Other than that everything else was great! The gentleman that checked me in was courteous at the front desk. Thank you, U-Haul for assisting me with my moving needs.

GEORGEANNA K. 
Rating:
5.0

Keep doing what you're doing 👌 Christina was very, very helpful, pleasant and very professional and accommodating. I appreciated everything she did. You need more people like her. It will do wonders to your business. 😊

Patrica H. 
Rating:
2.0

I was told that I would be charged for a Uhaul dolly that's in almost every truck. I needed the dolly to be removed because I have my own equipment and it wouldn't fit. I actually hate to use this location, because of all the B.S you have to go thru with the current GM.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

TONYA L. 
Rating:
3.0

I don't understand the point in online checkin. It takes longer than standing in line and you still have to go inside to get the keys and dolly.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Kerry S. 
Rating:
4.0

Customer Service was great here. They took the time to assist and answer all questions. A ipad for customers is needed at this location. I had issues in uploading my driver's license and an employee, Manny was called in to assist...great employee and should be promoted doing multiple tasks and duties at this location. Areas of improvement, the U-Haul truck needed to be vaccuumed in the front, there was a cracked windshield and a tire pressure warning for air with the amber sensor light on. The right front passenger side needed air or sensor needed fixing. Checkout was a smooth and easy process upon returning the uhaul. I will definitely use this location again due to great Customer Service. They perform above average, compared to other U-Haul locations.

KAYECY J. 
Rating:
5.0

Customer did not leave a comment.

Andy R. 
Rating:
5.0

Equipment was clean, but maintenance was lacking. The front tires need to be replaced. Wind noise from doors pretty loud. Seals?

Fritz S. 
Rating:
5.0

They were all very nice and helpful

Anita M.  |  First Impressions 
Rating:
4.0

I was charged for fuel after I returned the rental truck. I had replaced the fuel already before I returned it. I emailed customer service explaining and attached a copy of the receipt but never got a response of any type. Very poor customer service to not even reply.

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

jammarrae S. 
Rating:
4.0

Customer did not leave a comment.

Shirley G. 
Rating:
5.0

Person who helped us was great, polite, and informative. Overall experience was smooth.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Dain F. 
Rating:
1.0

Had a issue returning my rental

NOAHADOLPHUS KIN E. 
Rating:
5.0

Customer did not leave a comment.

BOBBY W. 
Rating:
5.0

Always great customer service at this location. I only rent U-haul from them.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Tyrone W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DERRICK L. 
Rating:
3.0

Customer did not leave a comment.

Alberta G. 
Rating:
5.0

There were very limited types and quality of items for rent. I wish there were more options to choose from.

NIGUSSU E. 
Rating:
4.0

Customer did not leave a comment.

Randy E. 
Rating:
1.0

If you would truly like to improve, please have a manager reach out to me to discuss my experience. I was embarrassed to ride in this vehicle especially after the first vehicle they gave me, the air did not work. And trying to resolve this, your staff was very cold, uncaring, and the female person/manager was rude. The vehicle smelled like vomit. Really really bad, to the point where my wife with no longer ride in the vehicle. Your staff just parked it, and obviously no one cleans these units. The system in the back, that has the zip ties for the carrier/and hand truck and the mattress pads gets in the way of space you could be using and your only choice is to remove them if you need that space and pay for items you don't want. The unit was not aligned and the steering wheel it was literally 40° off-center, gas was less than half a tank and I am sorry to say, that I could not recommend U-Haul to anyone. I know you won't reach out but if you do that would be a start and rebuilding the relationship with me personally . Thank you for reading this. If you are an owner or a manager with U-Haul, I promise you if you sat in this unit that I had today, you would to be embarrassed. Especially because you work for U-Haul.

George C. 
Rating:
4.0

Customer did not leave a comment.

Carlos G. 
Rating:
3.0

Customer service is lacking a bit. Associate didn't explain charges and was upset when asked to remove a certain item. Recommend all charges be displayed prior to customer making payment.

Winston J. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
1.0

The 2 African American guys (Rastafarian and the older guy) are literally the worst. They are very unprofessional and rude. First I waited in the store for about 10 minutes before the Rastafarian guy came to the front to assist me then I was given a truck where the key would not open the driver side door, then upon starting the truck I received a prompt alerting me of faulty wheels/tire. I immediately went back inside to request a change and was told by the older african American guy that I should take the truck anyway because the truck is fine it's only a sensor issue. When I refused to do what I was told and requested a new truck the older guy fussed me out stating that I'm going to have an issue with whatever truck I get anyway and as a result they both had me wait for another 10 minutes before putting me into another truck. Upon my return the branch was closed and I had to wait 30 to get in touch with customer service because the miles in the truck did not match the one on the paper I was given. Thanks to the CSR who helped me and made me aware that due to mistake of the office staff I won't be able to check the truck in. She had to help me. Totally wasted my time. I will NOT go back to this store as I've had one too many issues with these guys.

TESSICA P. 
Rating:
5.0

Kristina is amazing. She got us checked in very quickly and had a great attitude. This was a great experience.

John H. 
Rating:
5.0

Customer did not leave a comment.

sarwar C. 
Rating:
5.0

Customer did not leave a comment.

DERRICK L. 
Rating:
1.0

I was charged an additional fee after moving out and the store manager refused to give me a refund. I had to escalate the issue to the higher ups and call multiple times over the span of two weeks before getting a refund. The staff was rude and unhelpful. I would not recommend to anyone.

Meagan M.  |  Overall Experience 
Rating:
3.0

The UHaul had no air conditioning. Given that this is Georgia in July it made for a miserable experience. We tried to call right after leaving with the vehicle to exchange it with no answer. Add to that we had paid hourly helpers waiting at my house and the self check in took 40 mins to get done because we were waiting for someone to call to verify my contacts. We asked the lady at the desk if we could switch and just check in with her and we're told no.

Jill B. 
Rating:
5.0

The ram wasn't attached as usual, so when it was pulled out the Metal silver ramp dropped on my foot slowing down production.

Alana T. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

I would not change a thing. Very professional and courteous. My business has rented from this location several times a month for over ten years and this is the best crew they have ever had.

James F. 
Rating:
4.0

Customer did not leave a comment.

KARENR T. 
Rating:
3.0

Sign outside said to wait in the truck and a U-Haul employee will help you. I waited over 15 minutes and then ended up walking inside to let them know I was returning a truck. Notified the truck's windshield wipers needed changing. The employee laughed and said, “They all need new wipers.” And didn't seem concerned.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Nebila A. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

We were charged $25 cleaning fee without giving us the chance to recite whatever situation they supposedly saw. We used the 7 in truck to load some landscaping supplies and should not have been charged. They could have removed little dirt through routine cleaning that I'm sure they already do on vehicles.

Marcus B. 
Rating:
2.0

Fuel was marked as 1/4 full when in fact it was only an 1/8 full, costed me an extra $20 in fuel when returning because I di not notice until I left lot. Reserved a dolly that was confirmed, the location had none available so I ended up having to manually lift everything. Credit card number was compromised when I left the location.

Francisco G. 
Rating:
1.0

This white last was very unprofessional and racist.she treated me very bad and this is the second time, I don't recommend people to go to this location.

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Tonya L. 
Rating:
1.0

The Staff Member that was helping me, was unprofessional. He left during my Service to pick a food. In which he then proceeded to eat. Also was rude during the entire service.

Terance J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
4.0

Customer did not leave a comment.

Hilvan F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence P. 
Rating:
3.0

The trucks steering was hard to maneuver and the dolly was locked in so tight, I had to hit the bolt with a hammer to get it loose. However, staff was very friendly and accommodating.

Danyelle L. 
Rating:
5.0

I got charged for fuel although I filled it up before turning in the vehicle. Not happy as they charged me 8 dollars and I paid 10 before turning it in.

Julio P. 
Rating:
3.0

I'm not sure if I would recommend this location. When checking out the truck , I specifically asked if I needed to purchase pads or anything to help me move a table I needed to pick up. I was told no, the size truck your getting all that is included in the truck. We get to the pickup location and get the furniture outside open the back of the truck and nothing absolutely nothing was in the back out the truck.. NOTHING WAS THERE but a piece of cardboard. We had nothing on us because we weee told it came with the truck. We used the piece of cardboard but of course during the ride it shifted and mt table got stretched up. Trucks should be inspected before renting them out. I know from now on to look but you should be able to take your sales person at their word, that's what having trust in a company is. AND we put the gas back in the truck and was still charged a service charge. My bill was $60 for having the truck for less then an hour. That's not what my Receipt said when I left. Yea no I would recommend uhaul or this location. Now I'm mad all over again.

tracey W. 
Rating:
2.0

The truck was driving funny and it was reported several times and it cause a delay in returning the truck, yet I got charge with no compensation. No remorse from customer support at Hewatt location..

MICHELLE G. 
Rating:
5.0

No problems noted. You are doing an excellent job.

Christian W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MAE B.  |  Overall Experience 
Rating:
5.0

The customer service was professionally displayed; questions answered, tips pointed out on the vehicle and its material handling equipment. I was very pleased extremely,pleased.

Andrew W. 
Rating:
4.0

Customer did not leave a comment.

VERNON S. 
Rating:
5.0

Customer did not leave a comment.

OSVALDO L. 
Rating:
5.0

Customer did not leave a comment.

Lena B. 
Rating:
5.0

Nice and clean service. Amazing people always willing to listen and help. Much appreciate to all

MOHAMMED A. 
Rating:
5.0

Customer did not leave a comment.

sharon L. 
Rating:
4.0

I like to know what my price was for the truck

charles H. 
Rating:
3.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Keep up the GREAT job. HAPPY 4TH

Frank T. 
Rating:
4.0

Customer did not leave a comment.

Sham R. 
Rating:
2.0

I moved at night and the cargo dome light didn't work. It made life very difficult. Also, the site was unclear and I was under the impression I'd have 24 hour access to my storage unit and that was not the case. Very disappointed by this as I was still loading things into the unit when I was locked out. The truck share return process was confusing as well, the website had a photo of an orange key return box so after 15 minutes of looking for an orange box I saw the hole in the door. Also the one working light in front of the store kept flickering. I had hoped to have an easy move but the biggest issues were with loading into the unit. The doors are also bent and I had to pry the door open and it slammed into my foot and, in doing so, cut my toe. The whole process is very convoluted.

Michael B.  |  Online Move In 
Rating:
2.0

There were ants all in the cab if the vehicle which caused us to get bit by ants and the ramp was broken. I informed the young man and he acted like he didn't care. I hope to not have to use this location ever again

ESTELLE M. 
Rating:
5.0

Good customer service, but nevertheless they could definitely use more employees..

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Just keep the same standard. Thanks

Hossam H. 
Rating:
5.0

Customer did not leave a comment.

JUNIOR E. 
Rating:
3.0

Make sure the trucks are service tire up to power Also the alignment needs to be checked on those regularly because people drive differently And transmission and individual service hard times swishing gears

Wesnel C. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Doing Amazing, great customer service. Love it

Jorge Marvin A. 
Rating:
5.0

Customer did not leave a comment.

Tracy D. 
Rating:
5.0

You should let customers know that certain vehicles can only be picked up from the counter and not online at this location. Vans and Pickup trucks....

TED M. 
Rating:
4.0

Customer did not leave a comment.

Monica D.  |  First Impressions 
Rating:
5.0

Christine was great to work with. She made our rental experience easy and friendly.

DEANNA R.  |  Overall Experience 
Rating:
5.0

Great customer service

RODRICK Y.  |  First Impressions 
Rating:
1.0

Most disappointed that with a truck rental, I was only offered one-month's free storage for a 5 x 5 unit. My rental office in Springfield, IL said that I could expect a free rental for any size unit. I called the Snellville location on 1/10 and talked with an agent at a remote location. I reserved a 10 x 10 unit. While Christina was most helpful in locating a 5 x 10 unit that met my needs, I was frustrated that the first month's rental was not available free of charge.

Mark W.  |  First Impressions 
Rating:
5.0

I gave the rating an excellent however there was an employee car parked in the driveway of getting into the storage facility she eventually came and moved the car when we got done loading everything but other than that I’ll give the facility a A+

Cecilia O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KALITA J.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Neomi B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frances S.  |  Overall Experience 
Rating:
5.0

Victoria and her staff is the best I have ever dealt with. Always helpful with any needs I had in the year I had my storage there. Thank you for a great experience!!

Abigale P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrea C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGIO W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leslie w.  |  Overall Experience 
Rating:
5.0

My overall experience was certainly a good one! Thank you for making my transition a pleasant one.

Cynthia K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorna B.  |  First Impressions 
Rating:
4.0

Need to extend time to access units. I get off work after 6:00 p.m. and facility closes at 8:00 pm .doesnt allow me time to get to my storage unit . Other than that everything was good.

Patina A.  |  Overall Experience 
Rating:
1.0

We tried calling multiple times over two days, waited for 10-15 minutes each time and never got an answer. We finally reserved our unit online. Instead of a 10x10 that I reserved I was given two separate 5x5 that a matter was doesn’t fit in. When I tried to handle the situation the employee went and helped other customers and never returned to help us solve the issue. I left, had to reserve another unit somewhere else and couldn’t even get them on the phone to cancel the units. We had to cancel them through online service.

Angel D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ruby S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TANGELA A.  |  First Impressions 
Rating:
5.0

I’m a satisfied customer for over 12 years.

VINCENT P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ariana B.  |  Online Move In 
Rating:
1.0

We were given two 5X5 spaces as there were no 10x10’s available when we turned in our truck. We were told we could consolidate both units into one and at that time would only pay for one unit the following month. However when we informed the employee we wanted to pay for the following month for the one unit we were told by the employee and his manager that we could not do that and would have to either move to another unit or pay for both. We were given two different prices and No One, including the manager even bothered to apologize for the misinformation their employee gave to us. We will NEVER do business with UHAUL again.

LAURAJEAN R.  |  Overall Experience 
Rating:
3.0

My reservation couldn't be found on the computer until I showed the reservation I had on my phone. The young man was truly helpful but as I heard him talking to his manager to help him with working the system the manager was rude. When he asked if I can get the free month she adamantly said no and I still had to pay extra for the additional storage. With all the aggravation the least the manager for this location could have done was work with us better to help instead of sounding irritated with her employee for contacting her and not honoring the first month free promotion online. I'm very disappointed with our treatment.

Kristen C.  |  Online Move In 
Rating:
3.0

My two storage units looked nasty and had bug or rodent traps in them which isn’t appealing.

cathy d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CECELIA B.  |  First Impressions 
Rating:
5.0

I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I’m grateful that she was there because it’s clear she’s very experienced and great with customers. Thank you so much

THAIS D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie W.  |  Overall Experience 
Rating:
2.0

Your customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father’s belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!

tiffany s.  |  Overall Experience 
Rating:
5.0

Victoria is awesome. Great service!

Melvin J.  |  Overall Experience 
Rating:
1.0

I got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refund

Mikel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thaddeus e.  |  First Impressions 
Rating:
5.0

Fred was excellent in assisting me during my move in.

Anthony A.  |  Online Move In 
Rating:
2.0

I wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.

Miyah T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashawn I.  |  Overall Experience 
Rating:
5.0

Excellent service!!

ROSALIND F.  |  Overall Experience 
Rating:
5.0

They where very helpful and patient with me and that it very easy ,so thanks so much for all your did

deandrea a.  |  First Impressions 
Rating:
5.0

The lady so Awesome

adamay a.  |  First Impressions 
Rating:
5.0

Excellent service :)

Deju G.  |  Overall Experience 
Rating:
5.0

Ms. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. Thanks

Joseph O.  |  Overall Experience 
Rating:
3.0

I've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.

ladonna w.  |  Overall Experience 
Rating:
5.0

Great storage facility

latovia p.  |  Overall Experience 
Rating:
1.0

Manager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they made

Joshua B.  |  Overall Experience 
Rating:
5.0

Ms Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.

Troy H.  |  First Impressions 
Rating:
5.0

Great people

Channa a.  |  First Impressions 
Rating:
3.0

There aren’t enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we’re still there, asking us for $ we don’t owe! Called corporate.

Johnathan M.  |  Overall Experience 
Rating:
4.0

Overall the service was good.

WANDA R.  |  Overall Experience 
Rating:
3.0

The company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.

Millie W.  |  Overall Experience 
Rating:
1.0

The worst customer service in the world. I had to liaise and communication for the movers to uhaul. That’s not my job and not what I paid for. Staff was rude and not trained on anything. Never again.

Amanda L.  |  Overall Experience 
Rating:
1.0

I cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.

Abdul Raheem H.  |  Overall Experience 
Rating:
5.0

Great location

Steven P.  |  Overall Experience 
Rating:
2.0

You have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.

Steven P.  |  First Impressions 
Rating:
5.0

Awesome

REGINA W.  |  Overall Experience 
Rating:
5.0

Great, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.

renee a.  |  First Impressions 
Rating:
5.0

Anytime I had questions, someone was available and always willing to help. Great team, even when we moved out!

Otisha M.  |  Overall Experience 
Rating:
1.0

Due to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim. Whenever the manager or employees gave me their word there was no follow through.

Katherine P.  |  Overall Experience 
Rating:
2.0

I was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.

tabu l.  |  Overall Experience 
Rating:
4.0

Very helpful and kind!

amber s.  |  Overall Experience 
Rating:
4.0

The facilities and the staff was excellent and the service was great as well. I was satisfied with my experience and stay. THANK YOU.

THOMAS W.  |  Overall Experience 
Rating:
1.0

The U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.

mike d.  |  Overall Experience 
Rating:
4.0

This is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.

Christina C.  |  Reservation 
Rating:
3.0

I didn’t like the fact they charge for a whole month when I didn’t occupy it for whole month

Debra S.  |  Overall Experience 
Rating:
4.0

The staff went above and beyond their job duties.

CRYSTAL J.  |  Overall Experience 
Rating:
5.0

Good folks to work with, always helpful.

Don T.  |  Overall Experience 
Rating:
5.0

Great job

DIONNE B.  |  Overall Experience 
No reviews have been submitted for this location.

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