Customer Reviews for U-Haul Moving & Storage of Snellville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Snellville

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GEORGE A.
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Customer did not leave a comment.

Michael L.
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The people are most friendly and very helpful. Check in and check out was fast too. Excellent customer service. The only cons were that the windshield was dirty and affected visibility when the sun was directly on it. Also, the driver's-side mirror could not be adjusted. Overall, an excellent experience and the truck ran great!

FRANCINE D.
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Customer did not leave a comment.

Floyd L.
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Customer did not leave a comment.

RONNY S.
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Excellent customer service. Highly recommend.

ANNIE K.
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The young man that waited on me was extraordinary. He was the only one there and he did an amazing job waiting on me and everyone else that came in. The first van I rented was not functioning properly, I carried it back and he immediately assigned me another one. I would certainly recommend this location to my friends,

charles S.
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Service was fast and cordial. Thank, Freddie!

AFRIM S.
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Good

SCOTT S.
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Victoria made the transaction plan and simple. Trailer worked perfectly for moving my motorcycle. Trailer was just the right size 4'X9' drop down ramp is light weight, easy to use. Thanks

ANGELA D.
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Had two gas issues and received poor customer service

Scott W.
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Need lockbox for key so when you use cell phone to pick up truck you don't have to go inside to get key from employee. That defeats the purpose of using cell phone to pick up truck. EVERYTHING should be contactless!

TERRISS C.
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Truck was in bad shape. Could barely pull off and unable to accelerate to 45 mph. Passenger side door was hanging off the hinge. The heat didn't work. The lady who checked me out had the worst attitude ever, acted as if we were bothering her by being there. Called road side assistance to have someone check the truck, they gave a 2 hour ETA and showed up 3.5 hours later and I explained to the roadside assistance guy that we couldn't just sit and wait for anyone that long. Ended up having to put almost $40 worth of gas back in the truck for a 15 mile ride due to it not driving properly and consuming excessively way to much because we couldn't accelerate even with a truck with no load.

TRUEE-LYN P.
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You have already done everything right Thank you

NEAL F.
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Customer did not leave a comment.

MICHAEL S.
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Woman behind counter canceled my brother's 26 ft truck reservation and refused to rent to him after a disagreement around paperwork that he filled out online. I went in and rented a truck. Was told there was nothing larger than a 10ft truck. There were at least 5 larger trucks onsite and remained onsite for the 24 hrs i had my rental. We had to make multiple trips using the 10 ft rather than the 26ft originally reserved causing our costs to be significantly higher. Woman behind the counter was also rude to me as well for my rental.

Bobby W.
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Customer did not leave a comment.

TWANA T.
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Customer did not leave a comment.

mike M.
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Customer did not leave a comment.

Jean B.
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Great people 👍 great service 😀

Shannon W.
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Train your employees to have better communication skills, plus better attitudes.

Rachel I.
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Customer did not leave a comment.

Taylor M.
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Customer did not leave a comment.

D'Anne G.
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Customer did not leave a comment.

Chauncell W.
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Front desk was fast and friendly. Rental process was easy. Return service was just as fast and friendly. Would definitely recommend.

KAREN M.
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Customer did not leave a comment.

LATASHA B.
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Customer did not leave a comment.

THOMAS S.
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Customer did not leave a comment.

ALLEN J.
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None I see at this time

MAXINE M.
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The truck was leaking hence some of my furniture got soiled. Also the truck I got needs repair it was laboring to drive

EVETTE B.
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Excellent experience. The truck was rented at last minute because another UHaul location were I had a reservation only had a raggedy 26ft truck available that wasn't fit to operate. I hated that I had to travel so far out of my way but it ended-up being worth it. The truck was like brand new. It handled like a dream. And, the customer service was excellent.

CHARLES H.
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Allow to return to a different location

LEONARD H.
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Customer did not leave a comment.

Leonard H.
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Customer did not leave a comment.

Leonard H.
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Everything was on point and ontime and well managed.

Felix H.
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Both guys gave great customer service.

Teresa W.
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Customer did not leave a comment.

Laura C.
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Customer did not leave a comment.

THAIS D. | First Impressions |
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I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I’m grateful that she was there because it’s clear she’s very experienced and great with customers. Thank you so much

danny S.
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Customer did not leave a comment.

UMIKA S.
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Great customer service

Victor A.
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Customer did not leave a comment.

Jenise P.
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The guy that assisted me was great. The issue is that I was told I had a reservation at 9:00 a.m and when I arrived at store I was told there were none available. I called back and was told one would be available at 4:00. We needed it so it worked out. We returned the truck Sunday evening. On Monday I called to see if everything checked out okay. I was told yes and that contract was closed. Later that afternoon I received a call that the dolly was missing. It was not. My husband assured me he returned it. Later I called back and was told there was a mix up with the type of Dolly we revived. It was a stressful experience for me.

Leslie W. | Overall Experience |
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Customer did not leave a comment.

Donald H.
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Customer Service was poor. Did not have one of the items on my web order and just got a shoulder shrug, they did not have any. I HAVE NEVER RENTED A UHAUL WITHOUT BEING ABLE TO GET AN APPLIANCE TRUNK!! Well will not be a problem in the future.

Felicia S.
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Customer did not leave a comment.

SYED K.
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Contract was not explained properly charged extra $20 for after hour service

ROSEMARY B.
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I had problems turning the ignition there was no help I had to figure it out myself not very friendly

Kim P.
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I have an event business and I've always come to this location. Employees are friendly and professional every time!!

John M.
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Customer did not leave a comment.

ENA B.
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Customer did not leave a comment.

THERESA W.
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Back of the truck had a very terrible musty smell. Other then that the truck ran great.

ELEXIS E.
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Customer did not leave a comment.

tiffany s. | Overall Experience |
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Your customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father’s belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!

JEFFREY M.
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Clean Store Very helpful representative Very Quick and Outstanding Service

QUINCY J.
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Customer did not leave a comment.

maria G.
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Customer did not leave a comment.

Albert J.
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Customer did not leave a comment.

maria G.
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Discounts

Charles E.
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Great service

Walter H.
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It's one that is unexplainable in a written message.

Gregory B.
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Friendly staff

JOLANTA G.
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Thank you for nice and quickly help

terrance R.
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The staff and manager need more training in customer service. The manager was immediately on the defense about something I was bringing to her attention. I was not looking for compensation but she assumed I was.

Robert B.
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The clerk who hitch the trailer to my truck did improperly ( wrapping the pigtail harness trailer neck which got pinch and blow out a fuse in my truck which I had to replace out my own pocket ) also one of the trailer tire was low(20psi) which I paid out pocket too correct, in total this trip that should have taken 6-7 hours ended up taking 10 hours to complete. I have pics. A $50 credit back to my credit card would greatly be appreciated for out of pocket expenses and excessive travel time

walter T.
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Customer did not leave a comment.

Jorge V.
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Perfect

ABRAHAM M.
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None

ALLEN S.
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Customer did not leave a comment.

STEPHEN H.
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Excellent customer service and assistance even during a rain storm!

Carmen G.
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My truck had a hole at the top so a lot of my stuff got wet because it rained on and off that day. They were rude and unkind. I wouldn't suggest anyone rent from this location.

Peter B.
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Customer did not leave a comment.

Chamonica P.
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Customer did not leave a comment.

robert N.
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Customer did not leave a comment.

Michele B.
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Customer did not leave a comment.

Yolanda J.
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Customer did not leave a comment.

Wendy C.
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Customer did not leave a comment.

Vearlynn C.
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Customer did not leave a comment.

Toni B.
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Customer did not leave a comment.

KURTIS R.
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Customer did not leave a comment.

JAN E.
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Customer did not leave a comment.

Andrew R.
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Customer did not leave a comment.

John G.
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The staff was extremely helpful

ROBERT W.
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Customer did not leave a comment.

andrew B.
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Customer did not leave a comment.

Richard B.
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Customer did not leave a comment.

abdi D.
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It was excellent

Sohel D.
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Please Don't put your Credit card on their system the will deduct all the money you have in the card they deducted $1700 from mu account and when called UHaul they are saying u drove 1400 miles in 12 min which is humanly not possible. Please don't trust them i will have to dispute the transaction will never rent UHaul in my life again. They are fraudsters.

Robert W.
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Customer did not leave a comment.

bernard F.
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One small but important detail should be address cleaning inside windshield for your vehicle.

Donald B.
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Great team at this office, very nice and accommodating, Agent said he would clean out the trailer for me but I just wanted to get on my way. I had a problem with the brakes not working in this trailer, the agent said he would have it looked at.

John B.
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manager was very nice

Chikelo N.
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You should change the policy of customers using their phone to take the picture of the Driver's license and then use the link to do the transaction.

Jeffrey G.
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Customer did not leave a comment.

EURICO C.
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Concerning the trailers, all of the D rings should be present

Robert W.
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Customer did not leave a comment.

dilek L.
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Customer did not leave a comment.

debra Y.
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Customer did not leave a comment.

Ingrid B.
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Customer did not leave a comment.

Jerry F.
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Check your this truck for leaks in cargo area. Ruined to boxes and a folding table.

Allen J.
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Customer did not leave a comment.

Culotta R.
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I was charged an additional $11 89 on top of the $29 fee I only used the equipment for 1 hour and a half and filled up the gas tank I did not use the truck for 2 hours at all was shocked to see after I paid an additional charge -- Please explain why was I charged additional fee

jason W.
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These gentleman were very professional prompt and assisting

April J.
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Customer did not leave a comment.

Melvin J. | Overall Experience |
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Victoria is awesome. Great service!

Mikel B. | Overall Experience |
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I got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refund

thaddeus e. | First Impressions |
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Customer did not leave a comment.

Anthony A. | Online Move In |
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Fred was excellent in assisting me during my move in.

Miyah T. | Online Move In |
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I wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.

Kevin S. | First Impressions |
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Customer did not leave a comment.

tiffany s. | First Impressions |
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Customer did not leave a comment.

Lashawn I. | Overall Experience |
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Customer did not leave a comment.

ROSALIND F. | Overall Experience |
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Excellent service!!

deandrea a. | First Impressions |
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They where very helpful and patient with me and that it very easy ,so thanks so much for all your did

adamay a. | First Impressions |
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The lady so Awesome

Deju G. | Overall Experience |
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Excellent service :)

JOSEPH O. | Overall Experience |
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Ms. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. Thanks

ladonna w. | Overall Experience |
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I've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.

latovia p. | Overall Experience |
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Great storage facility

Joshua B. | Overall Experience |
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Manager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they made

Troy H. | First Impressions |
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Ms Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.

Channa a. | First Impressions |
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Great people

Johnathan M. | Overall Experience |
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There aren’t enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we’re still there, asking us for $ we don’t owe! Called corporate.

WANDA R. | Overall Experience |
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Overall the service was good.

Millie W. | Overall Experience |
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The company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.

Amanda L. | Overall Experience |
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The worst customer service in the world. I had to liaise and communication for the movers to uhaul. That’s not my job and not what I paid for. Staff was rude and not trained on anything. Never again.

Abdul Raheem H. | Overall Experience |
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I cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.

Steven P. | Overall Experience |
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Great location

Steven P. | First Impressions |
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You have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.

REGINA W. | Overall Experience |
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Awesome

renee a. | First Impressions |
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Great, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.

Otisha M. | Overall Experience |
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Anytime I had questions, someone was available and always willing to help. Great team, even when we moved out!

Katherine P. | Overall Experience |
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Due to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim. Whenever the manager or employees gave me their word there was no follow through.

tabu l. | Overall Experience |
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I was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.

amber s. | Overall Experience |
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Very helpful and kind!

THOMAS W. | Overall Experience |
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The facilities and the staff was excellent and the service was great as well. I was satisfied with my experience and stay. THANK YOU.

mike d. | Overall Experience |
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The U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.

Christina C. | Reservation |
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This is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.

Debra S. | Overall Experience |
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I didn’t like the fact they charge for a whole month when I didn’t occupy it for whole month

CRYSTAL J. | Overall Experience |
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The staff went above and beyond their job duties.

Don T. | Overall Experience |
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Good folks to work with, always helpful.

DIONNE B. | Overall Experience |
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Great job

No reviews have been submitted for this location.

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