Customer Reviews for U-Haul Moving & Storage of Snellville

Rating:

4.0

I completed the online request but when I arrived I still had to go through the process and upload my drivers license info although I had already done that when securing the reservation. Other than that excellent service.

Rating:

3.0

I do not feel comfortable sending photo of ID. Staff should have the ability to scan license in house.

Rating:

3.0

Although there is room for improvement sometimes a box is just a box and thats all thats needed. I needed to be able to get a truck and I ordered it at the last minute. They did not have it available. So I rented a 6 x 12i was able to get a couch two small chairs an ottoman a complete king size bed and frame with a chase in there. I was sure I was gonna have to make multiple trips. But it all fit. It was the best deal that I got and Im very happy about it..

Rating:

4.0

Easy and efficient!

Rating:

5.0

The staff is great, there were no issues with my rental.

Rating:

1.0

Poor customer service

Rating:

1.0

When picking up the truck the store marked my gas at little over half a tank and thats how i returned it however i was charged $12 for gas anyway. When returning the truck the app was not working properly so i could not upload the pictures as proof so i ended up not being able to complain about it since its my word against theirs. I will not be back!

Rating:

5.0

Nothing comes to mind. The staff at this location are extremely helpful and friendly. The after hour return process was easy to use.

Rating:

5.0

Nothing everything was fine

Rating:

5.0

Christina was there in the morning to help with my trailer reservation pick up. She was very Cheerful and friendly. She was professional and obviously knowledgeable. The trailer was in good shape and ready to go. Returning in the afternoon was quick and simple. I understand that moving things online and through an app might be the direction for a business to go but there is too much detail in renting road equipment for me to want to do it on my phone. And really, there is no replacement for a friendly, knowledgeable employee. There is good value in customer service.

Rating:

5.0

The two guys that worked there have amazing customer service skills. I've worked for the state for 22 yrs teaching customer service to businesses and these guys here are amazing. They can answer any question, they are so polite, profession, and because of them I would only use THIS location. Never seen this before at any other U-Haul rental place. They are so patient with the customers that were there. I asked a million question and they answered them all without an attitude and never acting like they wanted me to shut up lol lol I told them what I wanted to move and they were able to give me a variety of options, explained the difference in the vans. I learned so much, I think I can work for you guys part time. For real. They really made this a good, quick, simple and easy process. Great jobs guys and keep up the great work. Never change.

Rating:

5.0

continue to do it right

Rating:

1.0

Reserved a truck here and they put my reservation to another location

Rating:

3.0

The truck was not full thank but I did return it as full thank the breaks were not perfect

Rating:

5.0

I would like an explanation how I was billed. Please contact me.

Rating:

4.0

The in store staff was great!

Rating:

5.0

Overall good experience. However, I specifically reserved an appliance Dolly online with my cargo van and there wasn't one available when I picked up. I managed to figure something out but it was not ideal.

Rating:

4.0

The only problem was that the dolly that I had reserved was unavailable.

Rating:

5.0

Great equipment

Rating:

5.0

I felt so good about the rental, I even put on new wiper blades for future safety use.

Rating:

5.0

Great Experience!! Very Friendly yet highly professional.

Rating:

5.0

I was really desperate to get a rental Cargo Van but when I arrived at the location both customers representatives helped me with open heart. Thank you very much for your wonderful and excellent services.

Rating:

5.0

Good

Rating:

5.0

The mobile directions sent when picking up and returning the truck mentioned a lock but there were no locks on any of the trucks. It made it a little confusing but not a problem.

Rating:

4.0

Seats were so dirty, I had to clean them.

Rating:

1.0

I received the wrong size trailer it had flat tire and my truck didn't fit the trailer after I drove 4 hours to get to my truck and had to leave it so I was back at square one. I also wasn't told I needed to be onsite to check the trailer back in on the mobile app. I'm awaiting the incident team to contact me as this was a wasted rental and trip.(470)663-0046

Rating:

4.0

Excellent

Rating:

5.0

Easy transaction and great customer service. Cargo van was easy to locate on the lot. Vehicle was clean. Drop off was super easy!

Rating:

3.0

The wrong pickup time had to be changed twice. Also when I came to pick up the tow, the guy behind the counter tried to charge me again after I had already paid for it that morning. He told me He needed to see my paperwork. After I went to the car & finally found it, he then told me he had found it online.

Rating:

2.0

Went to original location i made reservations at and they didnt have the trailer that was CONFIRMED to have been there. Never got a call from a rep about anything. Sent me to another location where once again the trailer was CONFIRMED to be there. I get there and they don't have it. Ridiculous.

Rating:

3.0

Customer service people seem a little stand offish as far as service. And I believe I may have been overcharged for equipment use and mileage.

Rating:

5.0

N/A

Rating:

5.0

Awesome customer experience. Best customer service experience ever.

Rating:

3.0

The location was too far from my house.

Rating:

4.0

Allow customers to complete the checkout online because it did not work properly.

Rating:

5.0

Today was a great experience. I highly recommend this location.

Rating:

3.0

Make sure the exterior of the truck is clean. Check the alignment and transmission of the truck. Check the lift door to ensure it opens and closes smoothly.

Rating:

5.0

The customer service was great. The right side mirror was taped up, and not adjustable. Other than that it was great

Rating:

5.0

The location was great but the truck needed maintenance. It overheated, very slow and frustrating. It was clean but no good

Rating:

5.0

Staff was friendly and helpful, they were enjoying their work.

Rating:

5.0

The vehicle fuel indicator moves to slow and it can seem as if it's intentional to put more gas that expected. That was disappointing.

Rating:

4.0

It was only one person working at this location. I don't mind waiting but some guy was mad.

Rating:

3.0

Have enough employees available to assist the customers.

Rating:

5.0

Pick-up was great. Drop off was easy. The only thing wrong was after the truck was checked in I never received a emails copy of the receipt like every other time. The Uhaul website still has bugs and needs a serious overhaul.

Rating:

4.0

The new test at this center is no user friendly. the inital lock is to hard and take to much time.

Rating:

5.0

The representative was very pleasant but needed additional staff

Rating:

5.0

I could not have been more pleased! Got lost, showed up late- she treated us with such Kindness! We were in & out! Highly Recommend!! Thank you!!

Rating:

5.0

The gentleman that signed me in was very helpful friendly and professional.

Rating:

5.0

I wish i could remember the name of the lady that helped me pick up and drop off(same lady) oustanding 5star customer service. Friendly, helpful and fast!!

Rating:

1.0

Call the customer before you cancel their reservation. Terrible customer service.

Rating:

5.0

Christine was great to work with. She made our rental experience easy and friendly.

Rating:

5.0

Christina was patient, knowledgeable, friendly and patient. She should get a raise, additional day off and you should hire more like her!

Rating:

5.0

Great customer service

Rating:

2.0

Make sure your trucks are maintained and working properly before you rent them out.

Rating:

1.0

Most disappointed that with a truck rental, I was only offered one-month's free storage for a 5 x 5 unit. My rental office in Springfield, IL said that I could expect a free rental for any size unit. I called the Snellville location on 1/10 and talked with an agent at a remote location. I reserved a 10 x 10 unit. While Christina was most helpful in locating a 5 x 10 unit that met my needs, I was frustrated that the first month's rental was not available free of charge.

Rating:

5.0

I gave the rating an excellent however there was an employee car parked in the driveway of getting into the storage facility she eventually came and moved the car when we got done loading everything but other than that I’ll give the facility a A+

Rating:

5.0

Victoria and her staff is the best I have ever dealt with. Always helpful with any needs I had in the year I had my storage there. Thank you for a great experience!!

Rating:

5.0

My overall experience was certainly a good one! Thank you for making my transition a pleasant one.

Rating:

4.0

Need to extend time to access units. I get off work after 6:00 p.m. and facility closes at 8:00 pm .doesnt allow me time to get to my storage unit . Other than that everything was good.

Rating:

1.0

We tried calling multiple times over two days, waited for 10-15 minutes each time and never got an answer. We finally reserved our unit online. Instead of a 10x10 that I reserved I was given two separate 5x5 that a matter was doesn’t fit in. When I tried to handle the situation the employee went and helped other customers and never returned to help us solve the issue. I left, had to reserve another unit somewhere else and couldn’t even get them on the phone to cancel the units. We had to cancel them through online service.

Rating:

5.0

I’m a satisfied customer for over 12 years.

Rating:

1.0

We were given two 5X5 spaces as there were no 10x10’s available when we turned in our truck. We were told we could consolidate both units into one and at that time would only pay for one unit the following month. However when we informed the employee we wanted to pay for the following month for the one unit we were told by the employee and his manager that we could not do that and would have to either move to another unit or pay for both. We were given two different prices and No One, including the manager even bothered to apologize for the misinformation their employee gave to us. We will NEVER do business with UHAUL again.

Rating:

3.0

My reservation couldn't be found on the computer until I showed the reservation I had on my phone. The young man was truly helpful but as I heard him talking to his manager to help him with working the system the manager was rude. When he asked if I can get the free month she adamantly said no and I still had to pay extra for the additional storage. With all the aggravation the least the manager for this location could have done was work with us better to help instead of sounding irritated with her employee for contacting her and not honoring the first month free promotion online. I'm very disappointed with our treatment.

Rating:

3.0

My two storage units looked nasty and had bug or rodent traps in them which isn’t appealing.

Rating:

5.0

I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I’m grateful that she was there because it’s clear she’s very experienced and great with customers. Thank you so much

Rating:

2.0

Your customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father’s belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!

Rating:

5.0

Victoria is awesome. Great service!

Rating:

1.0

I got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refund

Rating:

5.0

Fred was excellent in assisting me during my move in.

Rating:

2.0

I wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.

Rating:

5.0

Excellent service!!

Rating:

5.0

They where very helpful and patient with me and that it very easy ,so thanks so much for all your did

Rating:

5.0

The lady so Awesome

Rating:

5.0

Excellent service :)

Rating:

5.0

Ms. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. Thanks

Rating:

3.0

I've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.

Rating:

5.0

Great storage facility

Rating:

1.0

Manager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they made

Rating:

5.0

Ms Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.

Rating:

5.0

Great people

Rating:

3.0

There aren’t enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we’re still there, asking us for $ we don’t owe! Called corporate.

Rating:

4.0

Overall the service was good.

Rating:

3.0

The company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.

Rating:

1.0

The worst customer service in the world. I had to liaise and communication for the movers to uhaul. That’s not my job and not what I paid for. Staff was rude and not trained on anything. Never again.

Rating:

1.0

I cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.

Rating:

5.0

Great location

Rating:

2.0

You have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.

Rating:

5.0

Awesome

Rating:

5.0

Great, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.

Rating:

5.0

Anytime I had questions, someone was available and always willing to help. Great team, even when we moved out!

Rating:

1.0

Due to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim. Whenever the manager or employees gave me their word there was no follow through.

Rating:

2.0

I was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.

Rating:

4.0

Very helpful and kind!

Rating:

4.0

The facilities and the staff was excellent and the service was great as well. I was satisfied with my experience and stay. THANK YOU.

Rating:

1.0

The U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.

Rating:

4.0

This is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.

Rating:

3.0

I didn’t like the fact they charge for a whole month when I didn’t occupy it for whole month

Rating:

4.0

The staff went above and beyond their job duties.

Rating:

5.0

Good folks to work with, always helpful.