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William P | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of South Fairbanks
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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NITAYA N | Overall ExperienceShe was very helpful in getting me a storage unit. She answered all my questions. She was excellent with everything I needed!
Daniel M | First ImpressionsThere should be be a way to make the lights stay on while in your unit. The motion lights go out way too soon and then you have to walk down the hallway to get Them back on
Cecilia M | Overall ExperienceShort staff but the young clerk was very professional and the the long line of customers very well…very impressive at the Fairbanks Ak airport way facility …warrant a raise
Gearldine T | First ImpressionsKeep up the good work
JARROD T | Overall ExperienceThe after hours access door is confusing
Tiffany I | First ImpressionsAll the staff were wonderful and the best part of my experience there, especially the manager, she is amazingly helpful, professional, and a joy to do business with. Excellent service, value, and facility -I will definitely be back and highly recommend the Uhaul on Airport Way in Fairbanks - thank you!
Kristin R | Overall ExperienceIt was nice having a storage unit there. I like the drive in bays where we can load/unload vehicles inside while staying warm ans the free carts to move things 😊
JUSTIN G | Overall ExperienceThe staff continue to be incompetent. The facility operates mostly at staff convenience.
Lawrence S | Overall ExperienceThe well lit part was only on the outside there’s no light inside the unit.
craig h | Overall ExperienceIt served its purpose even if the expense was a bit high.
adrian w | Overall ExperienceGreat service and easy access
MARGARET M | First ImpressionsThe whole door alarm think is a bit confusing
Amber B | Online Move InThere staff went above and beyond to create a special experience for me
TABITHA G | Overall ExperienceThe staff at the U-Haul in Fairbanks, AK has been extremely helpful during my use of the facility. I WOULD HIGHLY RECOMMEND THIS U-HAUL FOR STORAGES PURPOSES.
JAMES W | Overall ExperienceWe encountered some challenges while trying to set up storage for a very large shipment of household goods coming from Anchorage, and U-Haul saved the day! We worked with regional manager Courtney, and site manager Mandi to arrange accommodations, and they both went above and beyond to help us in finding the best solution for our particular situation! Thank you so much - we are most appreciative!
Linda M | First ImpressionsThe staff are really kind and helpful.
Hongbo Y | Overall ExperienceThey were a greag help!?
MARCUS J | Overall ExperienceDavid B. Has excellent customer service skills. He's friendly and funny.
LACEY C | First ImpressionsStaff was very helpful and courteous. Excellent experience all around.
Kelly G | First ImpressionsJust what I needed, when I needed it!
RONALD J | Overall ExperienceThank you
OXENIA P | Overall ExperienceCould have made payments easier and reach out for non payment options better. Also accepted cash app payments over the phone but uhaul unit was still closed and believe card numbers was stolen due to payment still being processed by an employee
Sarah F | Overall ExperienceDue to understaffing the phone are rarely answered. It's upsetting and misleading. Unfair to the employees who have to deal with upset customers due to a staffing issue. Office is often empty when walking in. Wait times can be long.
Katrina G | Overall ExperienceThe only issue I had was the concrete barrier for the fire hydrant, I couldn’t SEE it…. When I parked, that was the closest spot available. But I was at the wrong door. So I went to move my truck, didn’t SEE anything on the passenger side, so I cranked the wheel but it was the wrong way and it destroyed my front quarter panel and front bumper. Unfortunately I found out I don’t have collision on this vehicle so I cannot afford to fix it. But everything else was ok ish. I mean, ideally I want more than a 10x10 but I guess that’s how those outside units are built? Since they all the garage doors on the opposite side I’m guessing there’s no 10x20?
craig h | First ImpressionsI used the South Fairbanks (Airport) facility. There was enough room to unload and unpack the shipment from the movers. It is clean and they were working on repairing and keeping it clean. The inside temperature felt more comfortable than most other storage facilities in town. If I need another storage unit with those qualities, I'd rent here again.
Colleen P | Overall ExperienceDavid was on top of everything! Best customer experience in a long time.
TRACY R | First ImpressionsNo problem
MAGDALENA M | Overall ExperienceIt's nice place
Daniel E | First ImpressionsI was very impressed with the services, the facility and friendliness of the staff. This is the best run business I've been to in a longtime. I cannot stress enough how well run this particular place is. They offer a variety of services. I had a trailer hitch installed. My storage room looked brand new and was climate controlled. There were multiple pieces of moving equipment available to use for free. Honestly too much to write- it's easier to come see for yourself. Bottom line they offer many services and it's a pleasure to do business with them.
MARY P | Overall ExperienceThank you Guys soooo much it has been a pleasure ...Peace now Guys ...
Daniel S | Overall ExperienceNo problems at all with using my storage unit. It was secure and easily accessible. I really appreciated the drive-in garage bays for loading and unloading, and the complimentary trolley carts. It was also easy to pay my rental fee online. My only complaint is that sometimes it seemed like the office was understaffed, so that when I had a need to attend to, I would have to wait for quite a while if there were multiple other customers needing assistance. But overall, great experience!
LISA C | Overall ExperienceI appreciate the staff at the Airport way location. They were all very helpful and responsive when I had issues or questions. I look forward to renting space again in the future.
ALICE O | Overall ExperienceThank you for Good service and ease
Ramon D | First ImpressionsMy unit needed swept out upon receipt
Tiffany I | First ImpressionsThe after hours access was denied & that is an inconvenience to me. Please reassess as I do not plan on using my unit as bedroom. Lloyd Fink
LLOYD F | First ImpressionsI live in anchorage and our sole purpose is to come up for the events at the Carlson center. They always end on Sunday at 5pm and you all close at 5pm. We need to be able to put our items back in the storage after the event before we head to the airport. Even if you could close at 6 just for us to access our storage unit, that would be great. They announced several times that they don’t want anyone to move out before 5pm because it creates a safety issue for the patrons. As much as I like your facility, this may not work for us. We need to be able to rent a unit for at least 2-3 years. Please let us know if you can work with us
Crystal G | First ImpressionsRented a 26’ truck for moving. Was told I get a storage unit for 1 month on the website it never said it had to be at the place I rented the truck at.
Austin Z | First ImpressionsWhen I rented the 10x10 online it didn’t specify it was actually 2 5x10 units separated. Also their was an empty 5x10 next to one of the separated units however the manager on site couldn’t change the units so I could have two units side by side because the rental was made online. This makes their ability to give optimal customer service.
John F | Overall ExperienceFantastic!
christine g | Overall ExperienceThe staff that helped me was very professional and knowledge about what he knew explained to me everything that I needed to know asked me if I had any questions was very helpful throughout the whole experience.
CASANDRA M | First ImpressionsExcellent staff on hand. Professional and very helpful. Phones get answered quickly. They help you even when it’s -40 outside. They are the kindest individuals I have worked with at any uhaul across the USA. You should be proud of them. They are also good at sales. I also bought I few things for my trailer hitch. Will come back to get accessories this summer.
Maria K | Overall ExperienceN/A
NARRIO G | Overall ExperienceKes is the absolute man, wouldn’t want to deal with anybody else! Keep up the good work kes, and get them to hire you some help 🤙🏼
Charles R | Overall ExperienceThe area near bays on far end smells like exhaust really bad. It gave me a headache and made me nauseous. They seemed to be doing some work on the place though. Maybe they know about it and are fixing it?
SHERI J | Overall ExperienceI rented two units, one online and the other was in store only. The online unit was a split 10X10”. The split part wasn’t conveyed online. Luckily the in store units wasn’t split. Also the split unit is two 5X10s that are apart from each other . There was an available 5x10 next to one of the split units I got but the manager said they couldn’t change the online designation. It seems odd that a store manager can’t reassign units in their store as needed to accommodate a customer better.
John F | Online Move InThe guy at the front counter was So rude. I was having a hard time understanding the map and he said well if you read the email. It was frustrating as I was trying to get out of a Domestic Violence situation quickly and didn’t need more issues.
Desiree J | Online Move InThank you for the efficient service given on the phone, through email correspondence, and in person.
Zachery D | Online Move InThere was a lot of missed communication , but in the end , everything worked out , I’m assuming
TIFFANY W | Overall ExperienceVery nice facility. Had a little trouble understanding how the alarm would know if I didn't log in. I've since figured that out. Staff was very accommodating when I needed another unit to fit all my mother's things.
Colleen P | Online Move InYour facility is wonderful! The staff should all be commended. I will be back!! Thank you!! And really please commended your entire staff!
MARY S | Overall ExperienceBecause I didn't have 24 hours access I was told to leave when bringing my things to storage. I was not told that i had to sign in and what times I access the storage unit that I paid $129. And $10 for the uhaul lock. Online the price was different. And the price on the wall is $79. I believe. I'm really not happy with my experience sofar honestly.
DESIREE G | First ImpressionsI wish I had rented from this facility in the first place! just love the size of the units, the affordability, the drive in access to the units and the lights that illuminate the entire unit.
marjorie m | First ImpressionsI'm grateful something was available, both truck and storage unit, for my spur of the moment needing to move!
Alicia D | First ImpressionsOne thing that drew me back to your location when I needed to rent a storage unit was how very friendly and helpful the staff has always been! So very grateful to go somewhere you're treated so nicely! Also I was SUPER glad you had heated units in the size I needed and in our price range - whew! Super grateful.
Trish W | First ImpressionsLong lines at the counters but everything else was great
JERRINE A | Overall ExperienceThe facility is easy to use, even if it's a bit of a maze. With the numbers of the units somewhat disorganized to the customer's point of view. However, the first truck would stop running whenever it hit a full stop. We asked for a replacement and then the second truck's cabin stank of marijuana. I'm allergic to marijuana. The cabin will have to be completely wiped down to get rid of the smell. Or ask for another new truck. The gentleman at the desk was very nice and helpful. Jared at Fairbanks Uhaul on Airport Way was a pleasure to talk to. Please give the man a raise for working with coworkers that contaminate the other trucks. :D
Jennifer M | First ImpressionsStaff very friendly and helpful
Ken P | Overall ExperienceThe manager and his staff are top notch, they are extremely helpful.
Bradley W | Overall ExperienceEverything we needed when we needed it.
BarbaraandRonan S | Overall ExperienceThe rep Kes that assisted me went above and beyond and his customer service skills were phenomenal. What a wonderful world this would be if everyone had his attitude and demeanor. I just love him.
sabrina b | First ImpressionsKeep up the great work! The entire staff is amazing!
Racheal H | First ImpressionsMs. Kaitlyn, was very professional and available in a busy work ace environment. Everyone at the Airport riad facility has been friendly and courteous . Facility is clean maintained and well lit. Should be an example to all the Uhaul facilities how local knowledge attention to the physical building and accessibility can make a customer for life if your services are needed. Thank you for a excellent customer experience. David Spaulding Fairbanks. Alaska.
David S | Overall ExperienceGreat secure, clean place and even has a restroom.!
MICHAEL V | Overall ExperienceFriendly professional
Laura K | First ImpressionsHey
Kes T | Overall ExperienceJermain is a wonderful employee. Super helpful and very knowledgeable about the facility. The rest of the team seems to respect him.
NICHOLAUS K | First ImpressionsWe experienced a flood at our home and we’re forced to move much of our belongings to the U-Haul storage. We rented the indoor storage to store our belongings. The storage area was easily accessible either via a man door or garage door. It was well lit, warm and easily accessible. The storage area appeared to be secure and free of unsavory characters. I would certainly recommend storage at this location.
Michael D | Overall ExperienceThe manager was super friendly super nice she even showed me the unit gave me a tour and explained in detail for me
Karl H | First Impressionsstaff is very friendly Thank you 😊
SHARON P | First ImpressionsHelped us out when our Uhaul unit on college road roof is leaking water. The manager there didn’t have another 10x15 unit available. Said we could check with airport road facility but he couldn’t do that. We drove over and got a unit without dfficulty. Jared was very pleasant and professional
JEANNE C | First ImpressionsThe staff made the entire process easy. I work strange shifts so the access hours aren’t the best for me but that’s out of their control and I’ll simply work around it.
LAUREN W | First ImpressionsExcellent and Friendly customer service by Delanie! It was a pleasure meeting her.
Lady D | First ImpressionsI had a problem with my unit. I got the unit but when I went to the storage it was locked with another lock, I couldn’t get ahold of staff because office was closed so I stored my things in another locker . I spoke with the manager and she helped me a lot with keeping my storage that my things were in and just changed my contract . Thank you !
Samanu G | First ImpressionsStaff needs to be more knowledgeable of the products they are selling.
Jullius N | Overall ExperienceI moved out NOV 14th, 2022.
Alyssa S | Overall ExperienceStaff was very helpful. Thank you
Seth M | Overall ExperienceDelaney was very friendly and helpful and made it easy to get my things in and out of storage.Thank you Delaney 👍🏾😁😊
Constance T | Overall ExperienceThe staff was really helpful I was in a pinch I needed a storage unit like yesterday. I couldn't' find any, well they had a just what I was looking for. It was quick and easy I reserved my storage unit over the phone.
Jazmir R | First ImpressionsFacility is well designed, convenient location. Staff is friendly and efficient and professional
Mary J | First ImpressionsNice workers helpful
Jessica A | First ImpressionsInitially getting a rental space took over 2 hours because the staff were inept and repeatedly assigned me units that were already rented and locked. Two days after I moved out, I was charged for an entire extra month and the staff refused to refund me.
sam m | Overall ExperienceI gave it an avg score bc some of the staff were amazing and nice and others were absolutely rude and very off putting and borderline disrespectful
James S | Overall ExperienceThe staff were all amazing! Thank you!!!
Melanie H | First ImpressionsAbove and beyond kind and considerate staff - they truly helped our family make a smooth transition during a challenging change of circumstances ♥️ thank you again Airport Way U-Haul ♥️ from a now four generation’s deep Alaskan Family we truly appreciate how much you showed us love ❤️ This place is a welcoming great family operated business I was beyond impressed will be recommending to every Alaskan I know for sure!!❄️
Heather W | First ImpressionsI like that the professionalism of UHaul staff is on point, I would recommend to anyone , 👍
Jerry L | First ImpressionsGood!
LOREE F | First ImpressionsVery clean! Easy to get in and out of. Garage bays for unloading are amazing!
Marian F | First ImpressionsThere was almost never anyone at the desk, and they took over a month to process my move out that I had to complete online due to lack of staff at the desk
Joeseph L | Overall ExperienceThe storage units are great and with the high ceiling one can store a lot of stuff in each unit! But, the old flooring has been left in the corridors, which can be extremely bumpy sometimes, and if the load on the dollies is unbalanced at all, items will fall off. Minor inconvenience for me, for others who would be storing valuables, a much bigger concern.
Christopher L | First ImpressionsThank you very much Delany you were very helpful and friendly. We need more customer service like yours nationwide. You are definitely appreciated. Forgive me if I misspelled your name 😊
Constance T | First ImpressionsIt was beyond difficult trying to find the main door where the service personnel were located and when I walked into the garage I was greeted with "what!?" Not how can I help u not anything remotely customer service based and when talking to the employee about the different sizes and costs he was very confused and unsure of anything, it just was a very difficult situation and experience with very little in the form of assistance or help to be guided in the right direction.
James S | First ImpressionsJ was very helpful
MAHOGANY M | First ImpressionsStaff was always very friendly and happy to help me. I have zero complaints and would gladly use this location again.
MATTHEW R | Overall ExperienceI work here so I just wanted to leave a review to boost the feedback
Kes T | First ImpressionsThey were very helpful and answered all my questions
Pamela C | First ImpressionsIt was a pleasant experience with Uhaul & I would definitely use them again in the future.
Sharae H | Overall ExperienceStaff is frequently overwhelmed by customer demand but they are always patient and professional.
Jolanda C | Overall ExperienceVery friendly service but I was not given much information about the facility, such as how the garages work or that you have to arm/disarm your unit with your card. I set the alarm off multiple times.
Emily W | First ImpressionsGreat facility and staff. Sometimes the line inside can be a long wait.
Clyde S | Overall ExperienceGreat place, great service. Terry and the crew do a wonderful job. Thanks for everything.
KEITH F | Overall ExperienceGreat GM always willing to help.
Aaron S | Overall ExperienceWould like a larger unit as soon as available.
david l | First ImpressionsYou need more security for the outside units. But I love this uhaul and will use it again.
TIFFANY T | Overall ExperienceTerry, Michelle, Delaney, James, and Maria were all very friendly and had positive attitudes. Despite how long it took to get a corporate account set up for storage unit, the staff were always friendly and professional! Even the housekeeper, Maria, was friendly. Your management did a great job hiring great staff! Thank you!
Fairbanks N | First ImpressionsNeed to hook up elec door opener for back in bay
Donald C | First ImpressionsVery good to have indoor bays. I love the heated well-maintained spaces that keep my things safe and secure
SHAWN C | Overall ExperienceThe service from the lady was awesome, she was professional and nice but the person named Preston made me walk in the cold holding moving boxes to find the vehicle that was mine. He gave me the keys and said that it should be In front of the building. I checked, the letters and numbers didn’t match, so I walked and checked every single vehicle and still could find it. Finally I went in and the nice lady gladly walked me to the vehicle that was mine. Also every other uhaul place that I have been to have brought out the vehicle to me. I think he needs training on customer service due to his attitude towards me, and knowing where a vehicle is. The lady did great, more better than most people in her position despite me having card issues. She needs a raise, I’m only going back because of her.
Lisa M | First ImpressionsVery helpful and pleasant employees. Clean facility
Sue P | Overall ExperienceThis facility having up to four available heated pickup/dropoff bays is an absolute plus!
Joseph C | Online Move InWould not hurt to make the floors more even for carts
Joseph D | First ImpressionsHeated days that’s all I Gotta say heated baysAnd wicked cool little cards to put your stuff on
SHAWN C | First ImpressionsStaff at the time of this interaction did not possess the knowledge of completion of my requested needs.
Waylen N | Overall ExperienceMaybe have a better solution for renting units that have an alarm issue like flag them or have a sticky note as a reminder. If they are the last units available then at least give a girl the heads up that the alarm will be triggered. But that the maintenance IT person is scheduled to make the fix soon.
Dianne K | First ImpressionsGreat facility to work with.
kathrine m | First ImpressionsWill recommend this storage facility to others.
Val J | Overall ExperienceQuite expensive for the tiny space I’m renting, but clean and well maintained.
CARLY M | First ImpressionsNice place
TODD R | Overall ExperienceVery friendly and helpful
BETH C | Overall ExperienceConvenient, well managed faculty. Had carts and trucks to facilitate our use. Would use again if I had the need. Helpful staff! We
Paul M | Overall ExperienceMy storage unit was broken into and they never sent me or the police the tapes.
Ryan D | Overall ExperienceOnly one issue, every time i opened my unit an alarm sounded even though i had signed in with my code. Left a note with the front desk about the issue.
Brian K | Online Move InOverall a very good experience. I will definitely recommend this facility to others.
Stevan E | First ImpressionsEvery time went and asked staff members why our auto pay wasn’t on we would ask to have it on but they never did it. Also, every time we opened our unit the alarm would go off no matter what we would tell them. They left questions unanswered and didn’t follow through with requests.
Garrett T | Overall ExperienceVery short staffed. Locked me out of my unit which delayed move out
Kathy G | Overall ExperienceEveryone at the Uhaul Storage Facility was always friendly, kind and helpful!
Aliyah B | Overall ExperienceWhen my wife and I moved up from Las Vegas for our new assignment at eielson afb we had put in a reservation for a 10x20 storage locker. That reservation was not honored and we had to jump through hoops in an attempt to find a location to unload a 26' truck. After securing two 10x10 lockers we moved out of one and informed the front desk twice it had been cleared. When we returned a week later to empty the second, the first locker was still open and had never been removed from our profile. The only issue I have with the facility is the hike from the loading area to the rear corner. Having another set of doors would have made our move so much easier, it seemed close to 100 yards each way when we were toting our household belongings.
Joshua K | Overall ExperienceNo complaints
Randall W | Online Move InRude employees, not very helpful. Even after your rude employee Shannon I was done with my storage unit, you guys still tried billing me for July. This Preston so called manager never reached out to me. Shannon was rude and condescending throughout this whole experience. You seriously need better customer service employees or extensive training so they know how to BE NICE to the customers. The college road uhaul treats its customers way much better. The only reason I used this one, it was closer to my home. Never again will I use this one... Such a disappointment... There was also broken glass by my storage unit the whole month I was there, no one cleaned it. The bathroom was filthy, no tissue, no soap... Be better..
Samantha N | Overall ExperienceWith only 1 person working, the wait was longer than anticipated. Friendly and capable person helped us. He was not stressed although he was overwhelmed with customers.
TODD R | First ImpressionsSuper easy and quick
Madeline B | First ImpressionsGreat condition and wonderfully setup :)
Aliyah B | First ImpressionsIt was quick, easy, and very convenient. Thank you
Jamie A | First ImpressionsVery professional & courteous
IRENE S | First ImpressionsWhen I used the Uhaul off of college road, they were always very nice and helpful. I even got discounts for buying moving boxes. Shannon was adamant about not giving any deals/discounts. I even asked if there was any discounts for healthcare workers, she very quickly said NO. I was like oh ok.. I would rather have had the gentleman that was working, at least he apologized for having to go help a customer outside. I told him it was fine because I was still looking at boxes. I even asked her if there was any discounts for short term, because we only needed it for two weeks until the place we're moving into is ready. Shannon's very stand offish and said "No we don't pro rate" and left it at that. I was like dang, can she be any ruder! She needs better customer service skills and maybe U haul customer service is not her thing. She's going to end up helping you lose customers rather than gain them. OH, when I mentioned the college road u haul gave discounts, her rude answer was they were probably not following guidelines, I'm like really?! How would she know that. She was just not helpful at all. FYI: Your bathroom was very dirty. I asked to use the bathroom, she was like ok and walked away. I would rather have used the college road U haul facility, but yours was much closer.
Samantha N | First ImpressionsVery nice place and people. I accidentally set alarm off and got help and attention right away and I can insure that they will definitely protect your belongings. They show up right away and access the situation the best way possible.
Lily A | Overall ExperienceMy experience was very inconvenient at every corner. During the move in, my reservation was to a different Uhaul location that was managed by this office. The access gate wasn't working so I was forced to relocate to this location. I reserved an outside unit, which wasn't available so I was forced to get an inside unit at a much more expensive rate. There's typically only 1 worker ever to be found, multiple times we were waiting for 30 plus minutes to even talk to someone. I don't recommend this place, storage rates are super high.
Joshua E | Overall ExperienceI don't often complete reviews like this, but the staff here are working very hard to earn their customers' trust and meet their needs. They are over-the-top friendly, supportive, and helpful. The prices are competitive, too. I highly recommend this business.
Doug S | Overall ExperienceI found the access doors inconvenient. It's nice to have access to a dolly. Gas mileage is poor in the haul truck.
MARY M | First ImpressionsGoods were stolen from locker even with a highly recommended padlock. Staff haven’t been helpful yet besides saying no one can pick that kind of lock but I’ll try again soon.
Katie B | Overall ExperienceSomeone tried to cut my lock, so I bought a second lock from you and at that time “Someone “ went into my unit, I’m the only one with both keys!! They stoked 200 rounds of ammunition for my gun, went threw EVERYTHING!! And broke my Easter decorations ( Which is my favorite Holiday). I feel it was an inside job & I had to move my stuff to a safe storage Unit elsewhere. Very disappointed ‼️‼️
TONYA J | Overall ExperienceIf I could give zero stars I would. My locker got broken into and the staff did nothing to help. Your location in Fairbanks, AK has no security, no cameras, no fence. I will be telling everyone not to go there and will not be spending another cent with Uhaul after what happened.
Lionel S | Overall ExperiencePretty sad when you can’t rent anything localy or online. You say your open online at 10am but when you call no ones there.
Take' H | Overall Experience