Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great guy working today, he was helpful and knowledgeable.
Timothy K.
Rating:
5.0
Customer did not leave a comment.
Anthony T.
Rating:
4.0
Customer did not leave a comment.
Margaret D.
Rating:
5.0
Customer did not leave a comment.
Cassi S.
Rating:
4.0
Customer did not leave a comment.
Shannon J.
Rating:
4.0
Customer did not leave a comment.
Rebecca H.
Rating:
5.0
Customer did not leave a comment.
jeremy W.
Rating:
2.0
Customer did not leave a comment.
Brian R.
Rating:
3.0
Customer did not leave a comment.
Keegan N.
Rating:
5.0
Customer did not leave a comment.
jody M.
Rating:
5.0
Perfect in every way
Matthew R.
Rating:
3.0
Overall unsatisfied with the service uhaul as a company has provided to us. Will not be using you again.
Alexandra H.
Rating:
5.0
Customer did not leave a comment.
Adam H.
Rating:
5.0
Everything was great/helpful throughout experience!
Stephen M.
Rating:
5.0
Don't allow smoking in the cab of the vehicle!
That was the only thing I found that Was to my dislike!
Vinton W.
Rating:
1.0
Employees were new and not well trained which caused my card to be charged extra due to said employees fault. Prior to being given the keys the truck was on just over a quarter tank of fuel and I was expected to return it at the same level. I finished with the truck and returned it at just under a half of a tank essentially giving fuel away due to no accurate measures of fuel levels. There was no walk around visual inspection of the vehicle, I took photos of all damage to vehicle and did my own assessment deeming it safe to drive. Once on the road, the truck shifts extremely hard and at high rpms causing an excess burning of fuel. My card has still not been reimbursed from the first charge that shouldn't have been placed on it.
robert H.
Rating:
5.0
Customer did not leave a comment.
Phoenyx C.
Rating:
5.0
Customer did not leave a comment.
Lavione N.
Rating:
5.0
Customer did not leave a comment.
MAHER A.
Rating:
5.0
Customer did not leave a comment.
Robert N.
Rating:
5.0
Customer did not leave a comment.
Kai H.
Rating:
3.0
Line get too long. need more help on check out. Why wait !/2 hour to call for help.
WILLIAM B.
Rating:
2.0
The location representative quoted a price double the online reservation was for and did not want to honor the online reservation. I have used this location before and had no problem. As far as I am concerned this person should be dismissed from the company.
Donald A.
Rating:
5.0
Smiley faces and super helpful.
I even got a muffin.
MICHAEL L.
Rating:
2.0
The actual customer service was fine. However, the pickup was dirty inside and out. More than just dirty floor mats and it smelled like cigarette smoke. The entire windshield was cracked as well. The whole exterior was covered in sludge from the snow. Then we got charged a cleaning fee when we received the pickup like that to begin with and marked that it was not clean in the original survey.
Allana P.
Rating:
5.0
Customer did not leave a comment.
cheryl C.
Rating:
3.0
The tires need air, check light stayed on the entire time. Tank was nearly empty. Waited almost 40 minutes to get my key which cut into my time of my rental. Instructions for returning the truck were not clear on where to park it. Truck smelled like someone smoked in it.
Julie-Anne B.
Rating:
4.0
Customer did not leave a comment.
terry H.
Rating:
4.0
Customer did not leave a comment.
Charles R.
Rating:
3.0
Customer did not leave a comment.
Jonathan R.
Rating:
5.0
What a great branch. Good access in and out. Clean store and yard. Boss-guy hooked the trailer to my hitch. Talked safety to me. Nice touch. He was busy working with a hammer when I had walked in, yet he immediately switched to me and my little rental. When I returned the trailer he and a helper were working on a contract with other customers. Boss's helper Michelle Taylor acknowledged me and in about 2 minutes she was checking me back in. All smiles and calm and not stressed with the hectic moment. What a good outfit! I WILL be back. Thank you.
David L.
Rating:
5.0
You guys are absolutely kind and very helpful. Thank you for your help when I needed it.
Orville B.
Rating:
3.0
The parking lot is very icy.
RANDALL F.
Rating:
5.0
Customer did not leave a comment.
ronnie W.
Rating:
5.0
Customer did not leave a comment.
Chyll P.
Rating:
5.0
Customer did not leave a comment.
Scott S.
Rating:
3.0
The hitch I had was to low for the trailer I rented. I asked the uhaul guy about it, he said it was fine. After loading the trailer it wasn't fine. I had to unpack the trailer and repack with most of the weight in the back, and that is not safe.
Peter R.
Rating:
3.0
Both customer service representatives seemed rather less than helpful.
Example: Asked if it would be possible to get a lift 3 miles to the Airport--- No.
Don F.
Rating:
5.0
Customer did not leave a comment.
Scott S.
Rating:
5.0
The manager was very busy but he was able to get our requests done with ample time. I truly appreciate all his efforts.
ANTONIO P.
Rating:
5.0
Manager told me the last customers left the vehicle dirty and would not charge me for it. Good on him.
richard F.
Rating:
5.0
I asked if they needed me to sweep and they said, no I got it. Very convenient and helpful. I had just finished a 435 mile trip.
JOHN R.
Rating:
5.0
Would like a larger unit as soon as available.
david l.
|
First Impressions
Rating:
5.0
Although the rental was not clean, we took it anyway because we needed the vehicle right away. We didn't mind that it had not been cleaned as it had just be returned, and it fit our needs. I do wish there was not a charge on mileage. The gal that helped us was very friendly and considerate!
robin H.
Rating:
4.0
You need more security for the outside units. But I love this uhaul and will use it again.
Tiffany T.
|
Overall Experience
Rating:
5.0
Amazing employees. Very helpful
Katie R.
Rating:
5.0
All good!!
PAUL F.
Rating:
4.0
Customer did not leave a comment.
Brian K.
Rating:
5.0
Customer did not leave a comment.
Cayla B.
Rating:
5.0
Great customer service. Concerned when I got a call to say the reservation as requested could not be filled as the last trailer was broken. Upgraded to a box truck and extended return time. All for the same quoted price.
Alex M.
Rating:
5.0
Terry, Michelle, Delaney, James, and Maria were all very friendly and had positive attitudes. Despite how long it took to get a corporate account set up for storage unit, the staff were always friendly and professional! Even the housekeeper, Maria, was friendly. Your management did a great job hiring great staff! Thank you!
Marie M.
|
First Impressions
Rating:
5.0
Everything was great until I had to return the truck. A customer left a trailer improperly parked in the return zone behind a snow berm. It was in the blind spot of my truck. I turned the corner and hit it. The staff admitted they should have moved the trailer but still charged me for the damage.
Arlene S.
Rating:
5.0
Customer did not leave a comment.
Michaela D.
|
Overall Experience
Rating:
5.0
Staff was helpful.
VALERIE D.
Rating:
5.0
Customer did not leave a comment.
Valerie D.
Rating:
2.0
Vehicle had two glaring maintenance issues. Vehicle also had multiple (6+) damage spots that were NOT noted initially by uhaul Asst manager was very rude. He had ZERO customer service skills.
Jeralyn P.
Rating:
2.0
Well, they were definitely short-staffed.
The fuel level reported was 1/8 off and the milage was 0.4 miles off at the time of pickup. Also, they didn't have the dolly that I had reserved.
Barbara M.
Rating:
5.0
Customer did not leave a comment.
Gianna C.
Rating:
5.0
Customer did not leave a comment.
KEN T.
Rating:
4.0
Customer did not leave a comment.
Donald C.
|
First Impressions
Rating:
4.0
Need to hook up elec door opener for back in bay
Donald C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ryan H.
Rating:
3.0
No key return box so I had to wake up at open the next day to return key
Eric S.
Rating:
4.0
Customer did not leave a comment.
Brian S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott S.
Rating:
2.0
Employee Gave me a dirty truck with 3/8's of a tank worth of gas. Truck's tires had zero traction. Got stuck and was sliding around town numerous times.
CHRISTIAN G.
Rating:
1.0
Hire a lot more people. Took over an hour to get a rental truck.
Wyatt P.
Rating:
4.0
Customer did not leave a comment.
DANA W.
|
First Impressions
Rating:
5.0
Everyone was friendly & very helpful. 👍
Sarah K.
Rating:
1.0
I was overcharged, and the service was terrible.
JINGQIU M.
Rating:
3.0
Have vehicles to rent!!!
Randy L.
Rating:
2.0
What a nightmare. Too much to write. Such an atypical experience has to be a one off. I hope, I use your service a lot.
David F.
Rating:
5.0
Very good to have indoor bays. I love the heated well-maintained spaces that keep my things safe and secure
SHAWN C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zachary B.
Rating:
4.0
Customer did not leave a comment.
Jacqueline N.
|
First Impressions
Rating:
2.0
The after hours check in was not as smooth as it should have been. I flew into FAI, took a cab to 3115 Airport Way (uhaul), dropped off in sub-zero weather and waited an hour for approval to get the code for the key only to find the vehicle full of snow & had not been prepped for my arrival. I was freezing and it took a very long time for the truck to warm up. I also did not receive my moving blankets that I paid for as part of my move. What a shame to move my valuable HHG's down the BUMPY wintery Parks Hwy without the extra padding! I really would love to speak w/ someone regarding my experience and a refund on my moving blankets. Thank you. Roy
Roy M.
Rating:
5.0
Don't ever give a customer a rear wheel drive U-Haul in Fairbanks Alaska
Austin V.
Rating:
3.0
I have been renting uhaul pickup trucks and van's for a couple of years now. My only problem is. I don't like renting a vehicle that is dirty. Just about every time I rent a vehicle from airport location is they don't clean out the trash. The last time I rented from this location, I took 2 bags of trash out of the van I rented. When I returned the van and gave uhaul the trash, they told me I didn't need to clean it out. I told them I'm tired of all the trash in the van when I rented it. It was from the people before me. During the summer not only do you have to deal with trash but you also have to deal with dirty windows. The guys that work at this location are wonderful and very friendly. I would send a friend to rent from this location, I'd just warn them that they might have to clean it out first.
Sheryl C.
Rating:
5.0
Top shelf customer service and very helpful employees at both locations.
ROBERT E.
Rating:
1.0
The service from the lady was awesome, she was professional and nice but the person named Preston made me walk in the cold holding moving boxes to find the vehicle that was mine. He gave me the keys and said that it should be In front of the building. I checked, the letters and numbers didn’t match, so I walked and checked every single vehicle and still could find it. Finally I went in and the nice lady gladly walked me to the vehicle that was mine. Also every other uhaul place that I have been to have brought out the vehicle to me.
I think he needs training on customer service due to his attitude towards me, and knowing where a vehicle is. The lady did great, more better than most people in her position despite me having card issues. She needs a raise, I’m only going back because of her.
Lisa M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa P.
Rating:
5.0
No improvements needed.
Everything was wonderful.
Thankyou
Michele C.
Rating:
5.0
Customer did not leave a comment.
SAMANTHA-THERES R.
Rating:
5.0
The guy who was working on airport uhaul deserves a raise super nice
CLEVELAND L.
Rating:
4.0
Customer did not leave a comment.
Timbre H.
Rating:
5.0
Very helpful and pleasant employees. Clean facility
Sue P.
|
Overall Experience
Rating:
5.0
This facility having up to four available heated pickup/dropoff bays is an absolute plus!
Joseph C.
|
Online Move In
Rating:
5.0
I was running late and called to see if they could wait. Thankfully He stayed late for me, I would have been stuck in Fairbanks over night. Not sure what his name was but thank you so much.
WALTER J.
Rating:
4.0
Customer did not leave a comment.
DANIEL H.
Rating:
4.0
Customer did not leave a comment.
richard c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
COLEEN M.
Rating:
5.0
Get accurate fuel read…too cold to leave vehicle to reenter store..
COLEEN M.
Rating:
5.0
Customer did not leave a comment.
JOHN G.
Rating:
5.0
Customer did not leave a comment.
Thomas P.
Rating:
4.0
The pick up place in Fairbanks Alaska great place guys were very helpful cleaned the Truck cleaned all the snow off had it running and warm when I picked it up great place great personnel
GREYSON W.
Rating:
5.0
The back had some trash in it and dog hair on the floor in the cab…. However they did an excellent job on cleaning the snow in front of the storage unit I rented and they were very willing to move the truck instead of this short person doing it
Aime W.
Rating:
2.0
I will recommend the college street location. And you have made renting a uhaul more complicated for people who are not that tech savy
ANTHONY S.
Rating:
4.0
Customer did not leave a comment.
Jennifer W.
Rating:
5.0
There was no ice scrapper in truck.
chyll P.
Rating:
5.0
Customer did not leave a comment.
JENNIFER M.
Rating:
5.0
Customer did not leave a comment.
Hans K.
|
Overall Experience
Rating:
5.0
Would not hurt to make the floors more even for carts
Joseph D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM B.
Rating:
5.0
Heated days that’s all I Gotta say heated baysAnd wicked cool little cards to put your stuff on
SHAWN C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tonia T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN S.
Rating:
5.0
Customer did not leave a comment.
JOHN W.
|
First Impressions
Rating:
5.0
Great friendly customer service.
VALERIY R.
Rating:
5.0
Customer did not leave a comment.
RAKEL K.
Rating:
3.0
Customer did not leave a comment.
Olivia M.
Rating:
3.0
friendly personnel, only thing that is preventing a 5 star is the fact that the fuel level on the vehicle was not the fuel level indicatedon the contact. contact said level was at 9/16 of a tank but the vehicle gadge indicated only 1/4 of a tank. my reccomendation for improvements would be to check the fuel level in the system against whats actually in the vehicles before sending it out on a reservation so the customer doesnt get charged for using fuel that was never in the vehicle
CHRISTOPHER G.
Rating:
5.0
The first truck we rented was not clean in the back. Rotten food. However, they swapped out the truck and discounted our total at the end. No complaints.
XAVIER B.
Rating:
5.0
Customer did not leave a comment.
SCOTT F.
Rating:
5.0
Customer did not leave a comment.
Ruth C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID W.
Rating:
3.0
Staff at the time of this interaction did not possess the knowledge of completion of my requested needs.
Waylen N B.
|
Overall Experience
Rating:
5.0
Shannon was great. Talks a little fast but went above and beyond to make sure the equipment was ready, secure, clean, and ready. Truck and trailer were attached by the time I got there.
ANGELO L.
Rating:
5.0
Customer did not leave a comment.
MICHAEL T.
Rating:
1.0
The first truck i got had a leak in the gas tank. The second one the breaks were worn out to almost
TRAVIS G.
Rating:
4.0
Tires on truck we're not suitable for winter roads. The truck was clean and ran well but the ice and snow were built up on n the truck.
DONALD A.
Rating:
5.0
Customer did not leave a comment.
Patrick N.
|
First Impressions
Rating:
3.0
Maybe have a better solution for renting units that have an alarm issue like flag them or have a sticky note as a reminder. If they are the last units available then at least give a girl the heads up that the alarm will be triggered. But that the maintenance IT person is scheduled to make the fix soon.
Dianne K.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Casey G.
|
First Impressions
Rating:
5.0
Great facility to work with.
kathrine m.
|
First Impressions
Rating:
5.0
Will recommend this storage facility to others.
Val J.
|
Overall Experience
Rating:
4.0
Quite expensive for the tiny space I’m renting, but clean and well maintained.
CARLY M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
karen m.
|
First Impressions
Rating:
5.0
Nice place
TODD R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sue P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michele R.
|
First Impressions
Rating:
4.0
Very friendly and helpful
BETH C.
|
Overall Experience
Rating:
5.0
Convenient, well managed faculty. Had carts and trucks to facilitate our use. Would use again if I had the need. Helpful staff! We
Paul M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany I.
|
First Impressions
Rating:
1.0
My storage unit was broken into and they never sent me or the police the tapes.
Ryan D.
|
Overall Experience
Rating:
4.0
Only one issue, every time i opened my unit an alarm sounded even though i had signed in with my code. Left a note with the front desk about the issue.
Brian K.
|
Online Move In
Rating:
4.0
Overall a very good experience. I will definitely recommend this facility to others.
Stevan E.
|
First Impressions
Rating:
2.0
Every time went and asked staff members why our auto pay wasn’t on we would ask to have it on but they never did it. Also, every time we opened our unit the alarm would go off no matter what we would tell them. They left questions unanswered and didn’t follow through with requests.
Garrett T.
|
Overall Experience
Rating:
1.0
Very short staffed. Locked me out of my unit which delayed move out
Kathy G.
|
Overall Experience
Rating:
5.0
Everyone at the Uhaul Storage Facility was always friendly, kind and helpful!
Aliyah B.
|
Overall Experience
Rating:
3.0
When my wife and I moved up from Las Vegas for our new assignment at eielson afb we had put in a reservation for a 10x20 storage locker. That reservation was not honored and we had to jump through hoops in an attempt to find a location to unload a 26' truck. After securing two 10x10 lockers we moved out of one and informed the front desk twice it had been cleared. When we returned a week later to empty the second, the first locker was still open and had never been removed from our profile. The only issue I have with the facility is the hike from the loading area to the rear corner. Having another set of doors would have made our move so much easier, it seemed close to 100 yards each way when we were toting our household belongings.
Joshua K.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jordan D.
|
First Impressions
Rating:
5.0
No complaints
Randall W.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Isaac O.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Travis T.
|
First Impressions
Rating:
1.0
Rude employees, not very helpful. Even after your rude employee Shannon I was done with my storage unit, you guys still tried billing me for July. This Preston so called manager never reached out to me. Shannon was rude and condescending throughout this whole experience. You seriously need better customer service employees or extensive training so they know how to BE NICE to the customers. The college road uhaul treats its customers way much better. The only reason I used this one, it was closer to my home. Never again will I use this one... Such a disappointment... There was also broken glass by my storage unit the whole month I was there, no one cleaned it. The bathroom was filthy, no tissue, no soap... Be better..
Samantha N.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gearldine T.
|
First Impressions
Rating:
4.0
With only 1 person working, the wait was longer than anticipated. Friendly and capable person helped us. He was not stressed although he was overwhelmed with customers.
TODD R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BYRON P.
|
First Impressions
Rating:
5.0
Super easy and quick
Madeline B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMIE S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JONATHAN L.
|
Overall Experience
Rating:
5.0
Great condition and wonderfully setup :)
Aliyah B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JACKIE P.
|
First Impressions
Rating:
5.0
It was quick, easy, and very convenient. Thank you
Jamie A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aaron W.
|
Overall Experience
Rating:
4.0
Very professional & courteous
IRENE S.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kira L.
|
Overall Experience
Rating:
2.0
When I used the Uhaul off of college road, they were always very nice and helpful. I even got discounts for buying moving boxes. Shannon was adamant about not giving any deals/discounts. I even asked if there was any discounts for healthcare workers, she very quickly said NO. I was like oh ok.. I would rather have had the gentleman that was working, at least he apologized for having to go help a customer outside. I told him it was fine because I was still looking at boxes. I even asked her if there was any discounts for short term, because we only needed it for two weeks until the place we're moving into is ready. Shannon's very stand offish and said "No we don't pro rate" and left it at that. I was like dang, can she be any ruder! She needs better customer service skills and maybe U haul customer service is not her thing. She's going to end up helping you lose customers rather than gain them. OH, when I mentioned the college road u haul gave discounts, her rude answer was they were probably not following guidelines, I'm like really?! How would she know that. She was just not helpful at all.
FYI: Your bathroom was very dirty. I asked to use the bathroom, she was like ok and walked away. I would rather have used the college road U haul facility, but yours was much closer.
Samantha N.
|
First Impressions
Rating:
5.0
Very nice place and people. I accidentally set alarm off and got help and attention right away and I can insure that they will definitely protect your belongings. They show up right away and access the situation the best way possible.
Lily A.
|
Overall Experience
Rating:
2.0
My experience was very inconvenient at every corner. During the move in, my reservation was to a different Uhaul location that was managed by this office. The access gate wasn't working so I was forced to relocate to this location. I reserved an outside unit, which wasn't available so I was forced to get an inside unit at a much more expensive rate. There's typically only 1 worker ever to be found, multiple times we were waiting for 30 plus minutes to even talk to someone. I don't recommend this place, storage rates are super high.
Joshua E.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANTHONY C.
|
Overall Experience
Rating:
5.0
I don't often complete reviews like this, but the staff here are working very hard to earn their customers' trust and meet their needs. They are over-the-top friendly, supportive, and helpful. The prices are competitive, too. I highly recommend this business.
Doug S.
|
Overall Experience
Rating:
5.0
I found the access doors inconvenient. It's nice to have access to a dolly. Gas mileage is poor in the haul truck.
MARY M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brian K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JONATHAN L.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tony P.
|
First Impressions
Rating:
1.0
Goods were stolen from locker even with a highly recommended padlock. Staff haven’t been helpful yet besides saying no one can pick that kind of lock but I’ll try again soon.
Katie B.
|
Overall Experience
Rating:
2.0
Someone tried to cut my lock, so I bought a second lock from you and at that time “Someone “ went into my unit, I’m the only one with both keys!!
They stoked 200 rounds of ammunition for my gun, went threw EVERYTHING!! And broke my Easter decorations ( Which is my favorite Holiday).
I feel it was an inside job & I had to move my stuff to a safe storage Unit elsewhere.
Very disappointed ‼️‼️
TONYA J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryant W.
|
First Impressions
Rating:
1.0
If I could give zero stars I would. My locker got broken into and the staff did nothing to help. Your location in Fairbanks, AK has no security, no cameras, no fence. I will be telling everyone not to go there and will not be spending another cent with Uhaul after what happened.
Lionel S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyler K.
|
Overall Experience
Rating:
2.0
Pretty sad when you can’t rent anything localy or online. You say your open online at 10am but when you call no ones there.