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EMILIEE S | Overall ExperienceSelf Storage Units in Fairbanks, AK, 99709
U-Haul Moving & Storage of South Fairbanks
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Drive Up Storage
Storage Customer Reviews
- 4.0 Average Customer Rating
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Richard w | Overall ExperienceThe only thing I have to say is that the hours were absolutely never consistent and there was no way to know whether or not they were going to be open after the actual office closed before driving all the way there to find out that oh they're not open today past 6:00 or whatever time it was... Throughout the years I stored there, the hours were all over the place and that made it very inconvenient. Plus they were never accurately posted online or on the building or anywhere really...
sylvia k | Overall ExperienceThank you for helping me find the right amount of space needed.
Cynthia P | First ImpressionsMost everyone nice and friendly.
Janice j | First ImpressionsYour staff seemed listless and demoralized. The facility was chronically understaffed and the U-Haul phone system makes communication very inconvenient from a customer viewpoint. Given these shortcomings and the higher rental fees I am going back to a local vendor. Your physical plant is excellent, your corporate style of management doesn’t fit with the Fairbanks sensibility. I wasted a lot of time and expense dealing with trivial issues.
THOMAS G | Overall ExperienceI rented an indoor heated locker, it was close to the front and had a year almost was great to have!
Daniel M | Overall ExperienceI literally recommended the airport location yesterday. It’s convenient, the staff are friendly, and easy to access.
Amanda F | Overall ExperienceStaff was very helpful and I was impressed with the cleanliness of the building.
Jimi C | Overall ExperienceVery informative and friendly
Maria P | First ImpressionsI had trouble with the previous owners/managers. There was a leak in the roof above my unit and they did nothing for me except give me a bucket to catch the drips. They promised to get it repaired and did not. I complained every year when it leaked. I had moldy ceiling tile fall into my unit and on my stuff. Part of my unit was not useable because of that. The new managers listened and seem better
EILEEN D | Overall ExperienceThe only frustration is my storage unit was listed as owned by someone named Jodi. I called into report this and nothing was done about my storage unit being under someone else's name.
Jodi G | Overall ExperienceThe hours say 24 hour access to your unit but they close everything off after 10:00 PM. Would be nice to have 24 hour access to your belongings.
CHAD R | Overall ExperienceKind of ridiculous I moved out on the 17th and since my “month” began on the 16th I got zero refund.
Tiffany I | Overall ExperienceHad this particular unit only briefly. But was very impressed when I made a mistake securing it that it was detected, secured by staff, and I was quickly notified. Also, facility has sophisticated computer/24-hr personnel monitoring: every unit status continuously displayed/recorded for prompt response if necessary. Staff always helpful/friendly!
Stephen M | Overall Experience